tiv e

in Column I wi th the ir res pec

1. Ma tch the type of pla ns given
ve:
and choose the correct alt ern ati
examples given in Column II

It refers to the desired fut

ure
(i)
A. Str ate gy
position tha t the ma nag em ent
would like to reach.
rs of
B. Policy (ii) It provides the broad contou
an organisation's business.
rpreting
(iii) It provides a basis for inte
C. Procedure
stra teg y which is usually sta ted
in general terms.
carry
(iv) It is routine ste p on how to
D. Objectives
out activities .

Alternatives:
D - (iv)
(a) A - (i), B - (iii), C - (ii),
, D - (i) .
(b) A - (ii), B - (iii), C - (iv)
D - (iv)
(c) A - (iii), B - (ii), C - (i),
D - (iii)
1 I
(d) A - (i), B - (iv), C - (ii),
ratic
the correct explanation of Autoc
2. Ide nti fy the sta tem ent tha t is not
Sty le of Leadership.
to be
Th is lea der is dog ma tic, 1.e., does not change or wish
(a)
contradicted.
given
or pu nis hm ent both can be
(b) He ass um es tha t rew ard
dep end ing upon the result.

I
late
e followers are giv en a hig h degree of independence to formu
(c) Th
to achieve them.
the ir own objectives and ways
1
ilitated.
(d) Quick decision-making is fac

RSP U3 ·
 3. Use of high debt in capital structure results m:
(a) Lower financial
risk
(b) Low EPS

(c) High operational risk

(d) High financial risk

1

4.
' Name the function of marketing which is effective in bringing repeat
sales from the customers and developing br;md loyalty for a product.
(a) Standardisation and grading

(b) Promotion

(c) Customer support services

(d) Packaging and labelling 1

5. Read the following stateme nts-Asse rtion (A) and Reason (R), and
choose one of the correct alternatives given below:

Asserti on (A): Management is concerned with efficient use of resources.

Reason (R): For management both efficiency and effectiveness need

to be balanced.

Alternatives:

(a) Both Assertion (A) and Reason (R) are true

(b) Both Assertion (A) and Reason (R) are false

(c) Both Assertion (A) and Reason (R) are true and Reason (R) 1s
the correct explanation of Assertion (A)

(d) Both Assertion (A) and Reason (R) are true and Reason (R) 1s
not the correct explanation of Assertion (A) 1

RSPLJ3 P.T.O.

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1
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L..._
 . teacher in a reputed school .
t of a rous1c in
6. Archana applied for the pos . h tests and the interview 8h
full clearing t e ' e
Haryana. After success Y d t of joining and confirmat·
. . the a e ion
was offered a letter containing
for her acceptance.
ss being described in the abo
Identify the step in the staffing proce Ve

lines.
(a) Reference and background checking

(b) Selection decision

(c) Job offer

(d) Contract of employment

7. Rishabh joined an ·entertainment company Avtaar, as a creative head.

As a manager looking after the creative unit of the company, one of
the functions he has to perform is the process of organising. Which
step of the process will he need to perform after identifying and
dividing the work that has to be done in accordance with previously
determined plans?

(a) Identification and Division of Work

(b) Departmentalisation

(c) Ac:;signment of Duties

(d) Establishing Reporting Relationships 1

8. Rama purchased a gold necklace from NM Jewellers for t 2,50,000.

The jewellers told her that the necklace was of 22 carat gold purity.
She wore the necklace in h b th ,
er ro er s marriage and after that kept
it in a locker After 6 m th h
. · on s, s e came to know about the X-ray
gold testmg facility provided by
a famous chain of jewellers. Out of

RSPU3

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'.:~'"-: ~ ., .
..... -Pt
 - ~ . _, • : ' .4 ·, _· .. •

curiosity, she took h

Sh er necklace and other jewellery items for testing.
e was shocked t O .
f
0 18 carat as
see the results as the neck.lace turned out l.o he
•
agamst 22 carat as claimed by the NM Jewellers.
Where under th C
e onsumer Protection Act 2019, can she file the
complaint?

(a) District Commission

(b) State Commission
(c) National Commission
(d) Supreme Court 1

9.
Read the following statements-Asse rtion (A) and Reason (R), and
choose one of the correct alternatives given below:

Assertion (A): Labeling acts ·as a silent salesman.

Reason (R): It helps in promotion of products by attracting the

attention of customers and providing required information.
Alternatives:

(a) Both Assertion (A) and Reason (R) are true and Reason (R) is
the correct explanation of Assertion (A)

(b) Both Assertion (A) and Reason (R) are true and Reason (R) is
not the correct explanation of Assertion (A)

(c) Assertion (A) is true but Reason (R) 1.s false

(d) Assertion (A) is false but Reason (R) is true 1

10. Mohan chemical is looking for qualified and talented people to apply
for vacant jobs in the organisation. With the passage of time the
organisation has learned a lot with its experience. It knows when it
goes for final selection of candidates, it will have to design different
tests. They want to . test the employees on the basis of their learning

RSPU3 P.T.O.

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'{--, ~~~f~fn~~r-;·~ )AJ:.E~'}:\0~ ~-~~~1#,J.F -·~.:A~: ~:~f'-'.:~~ ~-~·:.:¥.Yf:'i
ht,,
 • ..,C/a. ~• •
. t ... ...\
- ; . ; .•. ~..,.__,,;..,.,,._ _. .

wants to ensure proper

b ·1·t The company
and decision-making a I I Y·
testing of the recruited candidates .
a use to assess the potential
Identify the type of test that Mohan m y
of the prospective candidates .
(b) Interest test
{a) Aptitude test
(d) Intelligence test 1
(c) Personality test

11.

fAJ,LoU( 1RE Nf.W lPIML CH(/

Identify · the dimension of business environment . illustrated by the

picture given above in which wages are falling out whereas profits
are increasing.

(a) Social environment

(b) Technological environment

(c) Political environment

(d) Economic environment 1

RSPU3
 12. The Vice Pres iden t F·
inance had ca11ed a meeting of the finance
team to dis
cuss the bud t ft th
he had been .
k •
i ge or e upcoming years. For the same,
wor ng on a .
the financial d prese ntati on to be shown which includes
ata of the co
pres enta t · f . mpany for the past five years, graphical
ion o important fin .
collected from the ancial ratios and some data of competitors
. secondary sources.

.
Which elem ent of th e Commumcation process is highlighted above?
(a) Noise
(b) Media
(c) Decoding (d) Encoding 1

13. Read the following statements carefully.

as well as
S t atem ent I: Standards can be set in both quantitative
qual itativ e terms.
red, revenue
Stat eme nt Il: Standards set in terms of cost to be incur
to be spent
to be earn ed, product units to be produced and sold, time
in perfo rmin g a task, all represents qualitative stand
ards.
:
Choose the correct option from the options given below
(a) Both the state men ts are true
(b) Both the state men ts are false
(c) State men t I is true and Statement II is false
1
(d) State men t II is true and Statement I is false

I 14. A bottle of Anti-dandruff shampoo mentions 'Clean your

hair and get

rid of dand ruff in one squeeze'. The product related decis

ion involved

1s:
(b) Product quality
(a) Bran ding
1
(d) Labelling
(c) Packaging

P.T.O .

RSPU 3
 found that
15. Shivam bought a pack of chips from a local shopkeeper and
d about
ingre dient s given on the label were not legible. He complaine
g that
it to the company. The company sent a writt en apology statin
from the
they will make sure that existing packets are withd rawn
available.
mark et and new packets with legible label are soon made
The consumer right exercised by Shivam is:
(a) Right to information

(b) Right to be heard

(c) Righ t to commmer education

(d) Righ t to seek redre ssal 1

and Fayol?
16. Which of the following state ment s is false about Taylor
tist.
(a) Fayol was a pract ition er whereas Taylor was a scien
whereas
(b) Fayol's principles are applicable in specialised situa tions
Taylor's principles are universally applicable.
whereas
(c) Fayol's principles were formed through personal experience
Taylor's principles were formed throu gh expe rimen tation .
geme nt
(d) Fayol's principles are applicable at top level of mana
1
wher eas Taylor's principles are applicable at shop floor.

hiera rchy
17. Arra nge the following need s as per Abra ham Maslow's
theory:
(i) Safety/Security Needs
(ii) Basic Physiological Needs
(iii) Affiliation/.Helorigingness Needs

(iv) Estee m Needs .

(v) Self-actualisation Need s
(a) (ii), (i), (iii), (iv), (v) (b) (i), (ii), (iv), (iii), (v)
(d) (ii), (iii), (i), (iv), (v) 1
(c) (v), (i), (iii), (iv), (ii)

RSPU 3
1s. Read the following statements carefully.
statement I: Electronic holdings can be converted into physical
. 1·1sat'10n.
certificates with the process of dematena

St atement II: There is no danger of theft, loss or forgery of share

certificates in dematerialisation.

Choose the correct option from the options given below:

(a) Both the statements are true

(b) Both the statements are false

(c) Stateme nt I is true and Statement II is false

1
(d) Stateme nt II is true and Statement I is false

19. Rishi Limited is a company dealing in lights and illumination.

Whenever the company is in need of daily wage workers, a notice
is placed on the factory gate for the same.

Identify the source of recruitment being used by the company.

(a) Placement agencies and management consultants

(b) Direct recruitment

(c) Labour contractors

1
(d) Advertising

20. Vipin Pumps Limited was m the business of manufacturing water

pumps for room coolers in Delhi and NCR. The business was doing
very well and the company was easily able to achieve the position
of market leader. Mr. Vipin, the Managing director of the company,
set an ambitious target of 30% increase in sales for the next year by

P. T .O.
RSPU3

~
 entering into the markets in the nearby states of Rajasthan, Punjab,
Haryana etc. The same year, local wholesalers started importing
Chinese water pumps which were equally price-efficient. As a result
'
the company could not achieve its target.

Identify the limitations in one of the functions of management because

of which the company could. not achieve its tatgel.

(a) Planning is a time-consuming process

(b) Planning leads to rjgidity

(c) Planning may not work in a dynamic environment

1
(d) Planning involves huge costs

21. (A) State any three reasons as to why controlling is regarded as an

3
indispensable function of management.

Or

(B) Enumerate any three advantages of Management by Exception

3
which is used by manager in analysing deviations.

22~ With change in the consumption habits of people, Neel, who was
running a sweets shop shifted to chocolate business. On the eve of
Diwali, he offered chocolates in attractive packages at reasonable prices.
He anticipated huge demand and created a website chocolove.com
for taking orders online. · He got a lot of orders online and earned

huge profit by selling chocolates.

Identify and explain the dim~nsions of business environment discussed

3
in the above case.

RSPU3
 ,,,
·,·

23. (A) Discuss the importa f

nee o Organising in a business concern. 3

Or
(B) Explain when and h k
. . w Y the need is felt for having a framewor ,
within which ma · l
nagena and operating tasks are performed to
accomplish desired goals N
• ame th·1s 'framework' a1so. 3

24. Sam Ltd. is engaged in the business of export of garments. In the

past, the performance of the company had been up to the expectations.

In line with the latest technology, the company decided to upgrade

its machinery . For this, the Finance Manager, Kalmia estimated

the amount of funds required and the timings. This will help the

company in linking the investment and the financing decisions on a

continuous basis. Kalmia therefore began with the profit estimates
in the business.

(a) Identify the financial concept discussed in the above para.

(b) Also state the objectives to be achieved by the use of financial

concept, so identified. 3

25. (A) State any 1 ur

c1. 0 11· mitations of using internal sources of

recruitme nt. 4

Or

(B) State any four commonly used sources of recruiting employees

from outside the organisation. 4

RSPU3 P. T.O.
 26. "Dreams can be turned into reality when managers think in advance
what to do and how to do it."

(a) Name the function of management indicated by the given statement.

(b) Explain any three characteristics of the function of manage ment

highlighted above. 4

27. (A) Meena purchas ed one litre pure desi ghee from a shopkeeper. After
using it, she had doubts that it was adultera ted. She sent it for
a laboratory test which confirmed that the ghee was adultera ted.

State any four reliefs available to Meena if she complains and the
consumer court is satisfied about the genuineness of the complaint. 4

Or

(B) Prabhak ar purchas ed an ISI Mark electric iron from Bharat

Electricals. While using, he found that it was not working properly.
He approac hed the seller and complaint for the same. The seller
asks the manufa cturer to replace the iron. The manufa cturer
r~fused to do so and Bharat Electricals decides to file a complai nt
in the Consum er Court.

(a) Can Bharat Electricals do this? Why?

(b) Who can file a complaint in this case?

(c) Name and briefly explain the consumer right that can be
4
exercised.

28. Kajal 'Tiffin Rox sP.rv1cP. w::is startP.rl in Mumha i hy thP. Mumhai
Dabbaw alas. The Dabbaw alas who are the soul of entire Mumba i aim
to provide prompt and efficient services by providin g tasty homema de

RSPU3
.,,.

vice is
to all off ice goe rs at the right time and place. The ser
tiffin
st nd
eve n on the day s of bad weather, political un re a
uninterrupted st
st Re cen tly , the y hav e sta rte d online booking sy em
social di urbances.
ing to their tremendous
th rough their website 'mydabbawala.com'. Ow
members,
and satisfied customers and
popularity amongst the happy
s.
aw ala s we re inv ite d as gu est lecturer by top business school
the Dabb
ng with a
a group of 25-30 pe9ple alo
The Dabbawalas operate in
er to
lea der . Ea ch gro up tea ms up with other groups in ord
group
ent basis
ey are not transferred on frequ
deliver the tiffins on time. Th
. They
y hav e to rem em ber the addresses of the ir customers
as the
working
ng tra de -no alcohol during
follow certain rules while doi
rying
; no lea ves wi tho ut per mi ssi on; wearing white caps an d car
hours
n of a few
rs. Recently, on the suggestio
ID cards during business hou
executed
f-m otivat ed fellow me n, the dabbawalas thought out an d
sel
pro vid ing foo d lef t in tiffins by customers to slum children.
a plan of
food is
tomers to place red sticker if
They have instructed their cus
poor children later.
left in the tiffin~ to be fed to
. 4
four features of management
By quoting lines, identify the
re 1s
dev elo per s, a we bsi te design company in Bangalo
29. Diligent
ieving a
Maniraj which aims at ach
a sta rtu p initiative of Mr.
oinLed
ma rgi n of 10% in its first year. Mr. Maniraj app
profit
sh as the
marketing Head, Mr. Kiyan
Mr. Advait as the Digital
Graphics
ad of .Ba cke nd dep urtm e11L and Mr. Nirved headed the
he
par tm ent . Since eac h head was specialised in specific
Designing De
rdination.
lls, it res ult ed in inc rea sed efficiency and be tte r coo
ski
ble ms aro se wh en Mr . Ad vait sta rte d considering group
However, pro
hanging
ect ive s sup eri or to org ani sat ional objectives and stopped exc
obj

P . T.O .
RSPU3

_.,
.
(·
r
.' I
 information with Mr. Kiyansh and Mr. Nirved. The company had to
bear the brunt of lack of coordination and was unable to achieve its
objectiveR.

(a) Identify and state the organisational structure adopted by the

company.

(b) State two benefits and two limitations of the identifiP.d structure
highlighted in the above case. 4

30. Dhaval Acharya, after acquiring a bachelor's degree in Hotel

Management joined his father's chain of vegetarian restaurants in
Ahmednagar. Being young and enterprising, he suggested his father
to add a new section of vegetari:rn bakery items which required an
investment off 5 crores. His father Mr. Aariketh Acharya suggested
him to take the decision with caution and understood everything
comprehensively as bad decision may damage the financial fortune
of business.

Identify the decision suggested by Mr. Aariketh Acharya. State by

giving any three reasons as to why he must have advised his son
to take decision with caution. 4
31. (A) Explain the following techniques of Scientific management:

(a) Standardisation and Simplification of work

(b) Differential Piece Wage System 6

Or

(B) Discuss the following principles given by Henry Fayol:

(a) Unity uf Direction

(b) Stability of Personnel

(c) Order 6

RSPU3

I' ,__..
- ·r:'. .
 32, A student asked th
e teacher, "How can a company arrange for fixed
capital which is to b .
e used m long-term projects?".
Teacher explained " .
as, If a company wants to have funds, it can
issue shares dire tl. . . .
c Y to the pubhc or it can sell the whole issue to
intermediaries Aft b .
· er su scribing the shares, shareholders are not
bound to keep it ·th h
wi t em. They can sell it in the market and get
them encashed."

In the above paragraph , two types of capital

. market are hig
· hl.ighte d. .

Name them and state any five differences between them. 6

33. Recently 'Prakirti Se', a soft drink manufacturing company, has

launched drinks with 10 variants like aam panna, jaljeera, kokum,
Jamun etc. in order to compete with other drinks. The USP is to dive

in to ethnic recipes acr~ss the country and make them easily available.
It is coming up with traditional drinks in contemporary look. 'Prakirti
Se' has deepened its supply chain and distribution system. Recently,
they launched advertisement campaign themed 'Drinks and Memories'.
The idea of the company was to create simple and delightful packaging.
The shape of the pack is user friendly. The pack is a real tool of
communication. The brand claims to have no preservatives and no

colour in the variants.

Name the element of marketing mix not highlighted in the above

case. Also, discuss the factors to be considered for taking decision

about that element of marketing mix. 6

RSPU3 P.T.O .

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f
~~ ~ ~ ~ ~ - ,x:~ - ~iL~iWlfllll-----~·~-:
!

34. (A) "Some learning opportunities are designed and delivered to improve
skills and abilities of employees, whereas some other are designed
to help in the growth of individuals in all respects." Identity the
two concepts indicated here and differentiate between them. 6

Or

(B) "An organisation can achieve its objectives only whfm it has the
right persons in the right positions." In the light of given statement,
explain any four points of importance of the manag ement function
for the organisation highlighted here. 6

RSPU3