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Encrypting Android Devices: A Step-by-Step Guide

This document provides a step-by-step guide for encrypting Android devices, including pre-encryption requirements and troubleshooting issues related to encryption. Users are advised to ensure their device is charged, backed up, and has a screen lock set before starting the encryption process. It also outlines potential issues and solutions if the encryption button is disabled or if errors occur with the Company Portal app.

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Milos Kandic
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28 views1 page

Encrypting Android Devices: A Step-by-Step Guide

This document provides a step-by-step guide for encrypting Android devices, including pre-encryption requirements and troubleshooting issues related to encryption. Users are advised to ensure their device is charged, backed up, and has a screen lock set before starting the encryption process. It also outlines potential issues and solutions if the encryption button is disabled or if errors occur with the Company Portal app.

Uploaded by

Milos Kandic
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Before Encryption:

1. Ensure the device is at least 80% charged.


2. Backup the device either to a computer or to accounts like Google.
3. Backup data on SD card (if installed).

How to Encrypt Android Devices:

1. Ensure that a screen lock PIN or password has been set for your device.
2. In Settings, choose Security > Encrypt Device. (On some phones, you’ll need to choose
Storage > Storage encryption or Storage > Lock screen and security > Other security
settings to find the "Encrypt" option).
3. Follow the onscreen instructions. During encryption, your device might restart several times.
4. Many newer devices will automatically be encrypted if the screen passcode/password is set
and the “require passcode on startup”/”secure startup” is enabled.

Issue:
You have already encrypted your device, and you see one of the following:

1. The encryption button is disabled.


2. You see a message saying that you still need to encrypt.
3. You get errors when trying to use the Company Portal app.

Things to Try:

1. Make sure that your device is charged and plugged in.


2. Make sure that you've set a PIN or password on your device that is at least six characters
long.
3. If you've already set a PIN or password on your device, try the following steps. The menu
names that you see might be slightly different from the ones in the steps, depending on the
type of Android device you have.
4. Go to Settings > Lock Screen and Security > Screen lock. Confirm your current PIN or
password.
5. On the Choose screen lock screen, choose the type of screen lock you want to use.
6. After you've chosen your screen lock, go back to the Lock Screen and Security screen and
select Secure Startup.
7. On the Secure startup screen, tap Require PIN to start device, and tap Continue.
8. Choose a PIN (you can enter the same one that you entered previously) and tap Confirm
your PIN.
9. Open the Company Portal app, select your device, and tap Check Compliance.
10. Go to Settings > Security > Set secure Startup password. Make sure that secure start-up
password is set on your device to make it complaint.

Note: In some Android devices you may get the encryption settings under additional settings option;
refer below path and follow the onscreen instructions.
Settings->Additional Settings->Privacy->Encrypt device using lock screen password

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