Shubham (1/1/2025, [Link] PM): By continuing, you consent to the monitoring and
storing of this conversation, including with an EA vendor, subject to the terms of
EA’s User Agreement [[Link] ] and Privacy and
Cookie Policy [[Link] ].
Thank you for contacting EA HELP, my name is Shubham, may I start with your first
name please?
Nikolai (1/1/2025, [Link] PM): Nikolai
Shubham (1/1/2025, [Link] PM): Hi Nikolai ! I hope you're having a good day. How
may I help you today?
Nikolai (1/1/2025, [Link] PM): My account was hacked and i need to change my e-
mail. currently i can log in via steam.
Shubham (1/1/2025, [Link] PM): Not a problem! You are at the right place, I'm
gonna try my best to help you out today.
Shubham (1/1/2025, [Link] PM): But before that, may I know the associated email
with your EA account?
Nikolai (1/1/2025, [Link] PM): i don't know the current e-mail but i know the
previous nmmn2010.06.25@[Link]
Shubham (1/1/2025, [Link] PM): Thank you so much for the information.
Shubham (1/1/2025, [Link] PM): I have sent a verification email, please check. The
email has the subject line "Verify ownership of your EA Account" and you may have
received it in your inbox or spam inbox.
Shubham (1/1/2025, [Link] PM): Please share the code with me here.
Nikolai (1/1/2025, [Link] PM): 512618
Shubham (1/1/2025, [Link] PM): Thank you so much for the code.
Shubham (1/1/2025, [Link] PM): I have mailed a password reset link to your email
address, please reset the password of your EA account and let me know.
Nikolai (1/1/2025, [Link] PM): Ready
Shubham (1/1/2025, [Link] PM): Great!
Shubham (1/1/2025, [Link] PM): I would recommend you to please setup login
verification as this is the best way to keep your account safe.
You can do that by taking assistance from the below link -
[Link]
.
Shubham (1/1/2025, [Link] PM): Also, I would recommend to perform the below steps
for your account safety:
Update the password on your email account.
Reset your password on any linked first-party platforms.
Run an antivirus check if you play on PC.
Shubham (1/1/2025, [Link] PM): I would like to inform you Nikolai that I have
secured your EA account and now you can login to your EA account with your email
nmmn2010.06.25@[Link].
Nikolai (1/1/2025, [Link] PM): ok,thanks
Shubham (1/1/2025, [Link] PM): Please let me know if there is anything else I can
assist you with, I would be really glad to help.
Nikolai (1/1/2025, [Link] PM): Everything is ok. I tested to login and it worked.
Thank you!
Shubham (1/1/2025, [Link] PM): Thank you for contacting EA . It's been a pleasure
chatting with you. Take care and have a good day!
