Pratik Thorat
DATA ANALYST
https://www.linkedin.com/in/pratik-thorat
Data Analyst Summary
• Customer Service Professional with 2 years of experience with a Professional Certificate in Google Data Analytics
Specialization looking to transition into the field of Data Analytics
Work Experience
Technical Analyst June 2021 - Present
Capgemini Technology Services
-Handled Client issues to collect error data on the server and analyze the data to provide the best possible
resolution
-Worked on Project where client had requirement to collect Hospital data from multiple Hospital accounts
-Reached out to the users and collected the data in excel sorted it and shared the response with the client
-Trained team members regarding the process and helped them resolve the issues
-Created report regarding team members performances and shared the results with the Lead
Customer Service Associate September 2020 - March 2021
Amazon Development Centre Pvt Ltd
-Handled user calls within the SLA
-Responsible to properly collect user data and provide them with a resolution with issue in a timely manner
Education
B.E Mechanical June 2015 - June 2020
Pune University
HSC June 2013 - March 2015
Don Bosco Jr College
SSC June 2012 - March 2013
Stella Maris High School
Skills
Excel SQL Tableau Data Analysis Python R Programming
Interests
Playing Guitar, Reading Books, Travelling, Working out, Poetry
Certifications
• Google Data Analytics Professional Specialization
• Foundations: Data, Data, Everywhere
• Ask Questions to Make Data-Driven Decisions
• Prepare Data for Exploration
• Process Data from Dirty to Clean
• Analyze Data to Answer Questions
• Share Data Through the Art of Visualization
• Data Analysis with R Programming