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Cora, Comporium's virtual agent, assists a customer named Kadisha with account and billing inquiries. Kadisha requests an extension on a payment due to a temporary service interruption, but is informed by live agent Shericka that restoration requires payment of $139.46, which can be made by 4/4 without penalty. The conversation concludes with Shericka offering further assistance if needed.

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kadishatianna
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14 views1 page

Transcript 3

Cora, Comporium's virtual agent, assists a customer named Kadisha with account and billing inquiries. Kadisha requests an extension on a payment due to a temporary service interruption, but is informed by live agent Shericka that restoration requires payment of $139.46, which can be made by 4/4 without penalty. The conversation concludes with Shericka offering further assistance if needed.

Uploaded by

kadishatianna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd

Cora (3/24/2022, [Link] AM): Hi, I'm Cora, Comporium's new virtual agent.

You can
type your question below or click the chat menu for more options.
Cora (3/24/2022, [Link] AM): Menu Options:
Account & Billing Information
Stream TV
Internet Support
More Categories
Transfer to Live Agent
Kadisha (3/24/2022, [Link] AM): Account & Billing Information
Cora (3/24/2022, [Link] AM): You will find help on billing related topics below.
To go back to the main menu, select Start Over.
Cora (3/24/2022, [Link] AM): Menu Options:
My Account Login Help
Check for services and prices offered at your address
Transfer Service to a New Address
When Is My Comporium Bill Due
More Account & Billing Help
Start Over
Transfer to Live Agent
Kadisha (3/24/2022, [Link] AM): Transfer to Live Agent
Cora (3/24/2022, [Link] AM): Let me route you to the right team that can help.
Cora (3/24/2022, [Link] AM): Menu Options:
Business Services
Internet Tech Support
Sales/Billing
Security
Other
Start Over
Kadisha (3/24/2022, [Link] AM): Sales/Billing
Shericka J (3/24/2022, [Link] AM): Thank you for using Comporium chat. My name is
Shericka, and I’ll be assisting you today. How can I help you?
Kadisha (3/24/2022, [Link] AM): Hey . I seen that my wifi is off. I thought it
was on auto pay but it wasn’t . I get paid next Wednesday is there anyway I can get
a extension on it until then
Kadisha (3/24/2022, [Link] AM): It’s literally a couple of days from now
Shericka J (3/24/2022, [Link] AM): May I have your account number, please, or
your physical service address?
Kadisha (3/24/2022, [Link] AM): 476 willowspring lane rock hill sc
Shericka J (3/24/2022, [Link] AM): For security purposes, please verify the last
four digits of your Social Security number.
Kadisha (3/24/2022, [Link] AM): 8431
Shericka J (3/24/2022, [Link] AM): Thank you. And while I have your account up,
we want to verify contact information. Are these up to date?
kadishatianna@[Link] and 8035046966
Kadisha (3/24/2022, [Link] AM): Yes
Shericka J (3/24/2022, [Link] AM): Thank you. One moment.
Shericka J (3/24/2022, [Link] AM): Thanks for your patience. Unfortunately, we
will not be able to restore without payment since we did that in January. It was
done as a one time courtesy.
Kadisha (3/24/2022, [Link] AM): Ok thank you
Shericka J (3/24/2022, [Link] AM): You're welcome, Kadisha. It'll be $139.46 to
restore. You can make that payment as late as 4/4 without further penalty.
Shericka J (3/24/2022, [Link] AM): Is there anything else that I may assist you
with today?

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