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Cora, Comporium's virtual agent, assists a customer named Kadisha with account verification before transferring her to a live agent for Internet Tech Support. After providing her service address and the last four digits of her SSN, Kadisha requests an internet reboot due to connectivity issues. The live agent, Renee, successfully restores the internet service and wishes Kadisha a happy holiday before concluding the chat.

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kadishatianna
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13 views1 page

Transcript 6

Cora, Comporium's virtual agent, assists a customer named Kadisha with account verification before transferring her to a live agent for Internet Tech Support. After providing her service address and the last four digits of her SSN, Kadisha requests an internet reboot due to connectivity issues. The live agent, Renee, successfully restores the internet service and wishes Kadisha a happy holiday before concluding the chat.

Uploaded by

kadishatianna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd

Cora (11/22/2023, [Link] AM): Hi, I'm Cora, Comporium's new virtual agent.

You can
type your question below or click the chat menu for more options.
Cora (11/22/2023, [Link] AM): Menu Options:
Account & Billing Information
Stream TV
Internet Support
Check for services and prices offered at your address
More Categories
Transfer to Live Agent
Kadisha (11/22/2023, [Link] AM): Transfer to Live Agent
Cora (11/22/2023, [Link] AM): Let me route you to the right team that can help.
Cora (11/22/2023, [Link] AM): Before I transfer you, we need to verify your
contact information.

Is kadishatianna@[Link] the best email address for your account? If not,


please provide type the correct email address below.
Cora (11/22/2023, [Link] AM): Button Selections:
kadishatianna@[Link] is the correct one.
I do not want to provide an email address.
Kadisha (11/22/2023, [Link] AM): kadishatianna@[Link] is the correct one.
Cora (11/22/2023, [Link] AM): Is 8035046966 the best phone number for your
account? If not, please provide type the correct phone number below.
Cora (11/22/2023, [Link] AM): Button Selections:
8035046966 is the correct one.
I do not want to provide a phone number.
Kadisha (11/22/2023, [Link] AM): 8035046966 is the correct one.
Cora (11/22/2023, [Link] AM): Thank you for verifying that information. Please
select the department you wish to be transferred to.
Cora (11/22/2023, [Link] AM): Menu Options:
Business Services
Internet Tech Support
Sales/Billing
Security
Other
Start Over
Kadisha (11/22/2023, [Link] AM): Internet Tech Support
Renee F (11/22/2023, [Link] AM): Thank you for using Comporium Chat; my name is
Renee. May I have your Comporium account number or service address, please?
Kadisha (11/22/2023, [Link] AM): 476 willowspring lane rock hill sc 29730
Kadisha (11/22/2023, [Link] AM): Last 4 of my ssn is 8431
Renee F (11/22/2023, [Link] AM): Thank you! One moment please.
Kadisha (11/22/2023, [Link] AM): Ok
Renee F (11/22/2023, [Link] AM): Thanks for waiting. How may I help?
Kadisha (11/22/2023, [Link] AM): Yes! So I just paid my bill and I was wondering
is there anyway on your end where y’all can do a internet reboot or something
Kadisha (11/22/2023, [Link] AM): It’s still not working
Renee F (11/22/2023, [Link] AM): I just got that restored for you. The modem
should reboot in a few minutes.
Kadisha (11/22/2023, [Link] AM): Bet ! Thank you so much
Renee F (11/22/2023, [Link] AM): You're welcome! Is there anything else that I may
assist you with today?
Kadisha (11/22/2023, [Link] AM): No ma’am that was all thank you and happy
holidays!
Renee F (11/22/2023, [Link] AM): Hope that you have a wonderful day and a Happy
Thanksgiving!

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