Cora (9/20/2021, [Link] AM): Hi Kadisha, I'm Cora, Comporium's new virtual agent.
You can type your question below or click the chat menu for more options.
Cora (9/20/2021, [Link] AM): Menu Options:
Check for Outages in my Area
Email Password Help
Help With Spam or Suspicious Email
My Account Login Help
How can I make a payment?
Transfer to Live Agent
Kadisha (9/20/2021, [Link] AM): Can I get credit on my account for this bill I
won’t be able to pay this month but definitely next month I just need some time and
I’m just settling in with my new job I’m in the hiring process so I’ll be working
soon
Cora (9/20/2021, [Link] AM): Sorry, I’m still learning. I’m afraid I didn’t
understand that, can you please try again?
Cora (9/20/2021, [Link] AM): Menu Options:
Check for Outages in my Area
Email Password Help
Help With Spam or Suspicious Email
My Account Login Help
How can I make a payment?
Transfer to Live Agent
Kadisha (9/20/2021, [Link] AM): Can I get credit on my account for this month I
won’t be able to pay
Cora (9/20/2021, [Link] AM): Sorry, I’m still learning. I’m afraid I didn’t
understand that, can you please try again?
Cora (9/20/2021, [Link] AM): Menu Options:
Check for Outages in my Area
Email Password Help
Help With Spam or Suspicious Email
My Account Login Help
How can I make a payment?
Transfer to Live Agent
Kadisha (9/20/2021, [Link] AM): Transfer to Live Agent
Cora (9/20/2021, [Link] AM): Let me route you to the right team that can help.
Cora (9/20/2021, [Link] AM): Menu Options:
Business Services
Internet Tech Support
Sales/Billing
Security
Other
Start Over
Kadisha (9/20/2021, [Link] AM): Sales/Billing
Quantia A (9/20/2021, [Link] AM): Thank you for using Comporium Chat; my name is
Quantia and I will be assisting you today.
Kadisha (9/20/2021, [Link] AM): Hey can I credit on my account for this month I
won’t be able to pay it . I’m back up already and just need some time
Kadisha (9/20/2021, [Link] PM): I’m already paying for my baby daycare and bills
so I’m wiped out at this moment and that’s from my saving . And I’m just coming
into a new job which I’m in the hiring process now with so I won’t be able to pay
until next month
Quantia A (9/20/2021, [Link] PM): Hi Kadisha. I am sorry, you stated can you
credit on your account this month? I am not understanding the statement.
Kadisha (9/20/2021, [Link] PM): Lol yes ma’am I’m asking Is there a way my bill
can be pushed back until next month or I can skip this month
Quantia A (9/20/2021, [Link] PM): Let me check for you. May I have your account
number, please, or your physical service address?
Kadisha (9/20/2021, [Link] PM): Just something to help me out
Kadisha (9/20/2021, [Link] PM): 476 willowspring lane rock hill sc 29730
Quantia A (9/20/2021, [Link] PM): For security purposes, please verify the last
four digits of your Social Security number.
Kadisha (9/20/2021, [Link] PM): 8431
Quantia A (9/20/2021, [Link] PM): Thank you and is your email address still
kadishatianna@[Link] and does your number still end in -6966?
Kadisha (9/20/2021, [Link] PM): Yes ma’am
Quantia A (9/20/2021, [Link] PM): Thank you! One moment please.
Kadisha (9/20/2021, [Link] PM): Yes ma’am
Quantia A (9/20/2021, [Link] PM): The longest I can extend the payment of $99.94
would be 10/4.
Kadisha (9/20/2021, [Link] PM): Yes ma’am that’s fine I just need some time
that’s all I’m trying to keep up with everything when I’m not working but hopefully
I can make enough sales from my business to pay the bill thank you so much !
Quantia A (9/20/2021, [Link] PM): I understand. Is there anything else that I may
assist you with today?
Kadisha (9/20/2021, [Link] PM): No ma’am that was it and thank you again
Quantia A (9/20/2021, [Link] PM): You're welcome, Kadisha. Thank you for using
Comporium Chat. If you have any questions or concerns, please feel free to chat
back, and again my name is Quantia.
