Cora (9/22/2022, [Link] AM): Hi, I'm Cora, Comporium's new virtual agent.

You can
type your question below or click the chat menu for more options.
Cora (9/22/2022, [Link] AM): Menu Options:
Account & Billing Information
Stream TV
Internet Support
Check for services and prices offered at your address
Cancel Trouble Ticket
More Categories
Transfer to Live Agent
Kadisha (9/22/2022, [Link] AM): Account & Billing Information
Cora (9/22/2022, [Link] AM): You will find help on billing related topics below.
To go back to the main menu, select Start Over.
Cora (9/22/2022, [Link] AM): Menu Options:
My Account Login Help
Check for services and prices offered at your address
Transfer Service to a New Address
Cancel Services
More Account & Billing Help
Start Over
Kadisha (9/22/2022, [Link] AM): More Account & Billing Help
Cora (9/22/2022, [Link] AM): You will find additional help on billing related
topics below. To go back to the main menu, select Start Over.
Cora (9/22/2022, [Link] AM): Menu Options:
How To Set Up Auto Bill Pay
I Just Paid My Bill When Will Service Be Restored
My Service Has Been Disconnected for Late Payment
When Is My Comporium Bill Due
Are There Any Discounts Available To Me?
Start Over
Kadisha (9/22/2022, [Link] AM): Hey I just seen my internet was disconnected I
thought I had some time to pay it . I get paid next Wednesday
Cora (9/22/2022, [Link] AM): Did you make a payment and have questions about when
your service will be restored?
Cora (9/22/2022, [Link] AM): Button Selections:
Yes
No
Kadisha (9/22/2022, [Link] AM): I was wondering if it’s anyway I can get it cut
on until then I’ll pay that day
Cora (9/22/2022, [Link] AM): Got it! I have some information on this.
Cora (9/22/2022, [Link] AM): Generally speaking, your service should restore
within 30-60 minutes of payment receipt. If you have waited 30-60 minutes and
service has not restored, try rebooting your equipment.
Cora (9/22/2022, [Link] AM): Sometimes, when service has been disconnected for
over 7 days, your service can be disconnected at the home. It can take up to 3
business days to restore service if a technician is needed to restore service.
Cora (9/22/2022, [Link] AM): Did this information help you?
Cora (9/22/2022, [Link] AM): Button Selections:
Yes
No
Kadisha (9/22/2022, [Link] AM): Yes
Cora (9/22/2022, [Link] AM): I am glad I was able to help!
Cora (9/22/2022, [Link] AM): Menu Options:
Yes - Take me back to the Main Menu
No - I’m all set for now
Cora (9/22/2022, [Link] AM): Can I assist you with anything else?
Kadisha (9/22/2022, [Link] AM): Transfer to Live Agent
Cora (9/22/2022, [Link] AM): Let me route you to the right team that can help.
Cora (9/22/2022, [Link] AM): Menu Options:
 Business Services
Internet Tech Support
Sales/Billing
Security
Other
Start Over
Kadisha (9/22/2022, [Link] AM): Sales/Billing
Jessica P (9/22/2022, [Link] AM): Thank you for using Comporium Chat; my name is
Jessica and I will be assisting you today.
Jessica P (9/22/2022, [Link] AM): May I have your account number, please, or your
physical service address?
Kadisha (9/22/2022, [Link] AM): Yes ma’am 476 willowspring lane rock hill sc
29730
Kadisha (9/22/2022, [Link] AM): Ss 8431
Kadisha (9/22/2022, [Link] AM): 8035046966
Jessica P (9/22/2022, [Link] AM): thank you! How may i help you?
Kadisha (9/22/2022, [Link] AM): I was wondering if I pay the disconnection fee
$35 or just pay $50 can I get my internet turn back on I thought I had another week
.
Kadisha (9/22/2022, [Link] AM): I get paid Wednesday so if it’s fine that I pay
the rest then I can pay $50 will that be enough to get it back on
Kadisha (9/22/2022, [Link] AM): Like that’s all I have
Jessica P (9/22/2022, [Link] AM): Just a moment while i look over the account
Kadisha (9/22/2022, [Link] AM): Yes ma’am
Jessica P (9/22/2022, [Link] PM): im sorry i have to see if a sup will approve
this just a few more moments
Kadisha (9/22/2022, [Link] PM): Yes ma’am ! Please tell him or her I will pay it
Wednesday please
Jessica P (9/22/2022, [Link] PM): when would you be able to pay the rest>
Jessica P (9/22/2022, [Link] PM): 'okay, wednesday the 28th
Kadisha (9/22/2022, [Link] PM): Yes the 28th !
Jessica P (9/22/2022, [Link] PM): okay i can do this is a one time courtesy you
can pay the $50 and the rest would be paid next week. You would have to pay the $35
reconnect fee
Kadisha (9/22/2022, [Link] PM): Of course I have a new card
Jessica P (9/22/2022, [Link] PM): okay you would need to either call the in or
come by the office since i cannot take payments here
Jessica P (9/22/2022, [Link] PM): i did note the account so there should be no
issue
Kadisha (9/22/2022, [Link] PM): Alright I’ll call it in right now
Jessica P (9/22/2022, [Link] PM): Is there anything else that I may assist you
with today?
Kadisha (9/22/2022, [Link] PM): No ma’am that was it
Jessica P (9/22/2022, [Link] PM): Thank you for using Comporium Chat. If you have
any questions or concerns, please feel free to chat back, and again my name is
JEssica