Cora (11/16/2023, [Link] AM): Hi, I'm Cora, Comporium's new virtual agent.
You
can type your question below or click the chat menu for more options.
Cora (11/16/2023, [Link] AM): Menu Options:
Account & Billing Information
Stream TV
Internet Support
Check for services and prices offered at your address
More Categories
Transfer to Live Agent
Kadisha (11/16/2023, [Link] AM): Account & Billing Information
Cora (11/16/2023, [Link] AM): You will find help on billing related topics below.
To go back to the main menu, select Start Over.
Cora (11/16/2023, [Link] AM): Menu Options:
When Is My Comporium Bill Due
I Just Paid My Bill When Will Service Be Restored
My Service Has Been Disconnected for Late Payment
More Account & Billing Help
Start Over
Kadisha (11/16/2023, [Link] AM): Start Over
Cora (11/16/2023, [Link] AM): OK, let's try that again.
Cora (11/16/2023, [Link] AM): Hi, I'm Cora, Comporium's new virtual agent. You
can type your question below or click the chat menu for more options.
Cora (11/16/2023, [Link] AM): Menu Options:
Account & Billing Information
Stream TV
Internet Support
Check for services and prices offered at your address
More Categories
Transfer to Live Agent
Kadisha (11/16/2023, [Link] AM): Transfer to Live Agent
Cora (11/16/2023, [Link] AM): Let me route you to the right team that can help.
Cora (11/16/2023, [Link] AM): Before I transfer you, we need to verify your
contact information.
Is kadishatianna@[Link] the best email address for your account? If not,
please provide type the correct email address below.
Cora (11/16/2023, [Link] AM): Button Selections:
kadishatianna@[Link] is the correct one.
I do not want to provide an email address.
Kadisha (11/16/2023, [Link] AM): kadishatianna@[Link] is the correct one.
Cora (11/16/2023, [Link] AM): Is 8035046966 the best phone number for your
account? If not, please provide type the correct phone number below.
Cora (11/16/2023, [Link] AM): Button Selections:
8035046966 is the correct one.
I do not want to provide a phone number.
Kadisha (11/16/2023, [Link] AM): 8035046966 is the correct one.
Cora (11/16/2023, [Link] AM): Thank you for verifying that information. Please
select the department you wish to be transferred to.
Cora (11/16/2023, [Link] AM): Menu Options:
Business Services
Internet Tech Support
Sales/Billing
Security
Other
Start Over
Kadisha (11/16/2023, [Link] AM): Sales/Billing
Teerica B (11/16/2023, [Link] AM): Thank you for using Comporium Chat; my name is
Teerica and I will be assisting you today.
Teerica B (11/16/2023, [Link] AM): May I have your account number, please, or
your physical service address?
Kadisha (11/16/2023, [Link] AM): Hi good morning and 476 willowspring lane rock
hill sc 29730
Kadisha (11/16/2023, [Link] AM): I was wondering if. I could get a extension on
my bill I get paid next week
Teerica B (11/16/2023, [Link] AM): For security purposes, please verify the last
four digits of your Social Security number.
Kadisha (11/16/2023, [Link] AM): 8431
Teerica B (11/16/2023, [Link] AM): I see that the services is disconnect as of
today.
Kadisha (11/16/2023, [Link] AM): Yes correct is there anyway how I can get a
extension on it until next Wednesday
Teerica B (11/16/2023, [Link] AM): In order to restore we will need the full
payment to restore services.
Kadisha (11/16/2023, [Link] AM): Oh okay so you guys don’t do extensions no
more ?
Teerica B (11/16/2023, [Link] AM): Yes, we do offer extensions before the
services are disconnect.
Kadisha (11/16/2023, [Link] AM): Oh okay thank you !
