BUTLER AND VALET SERVICE
Butler: Good morning, Mabuhay ma’am/sir, welcome to CSU Hotel, I am MAY AN ESCOBAR, the assigned
Butler/valet for today, please come in.
> may I check your luggage ma’am/sir, for security purposes.
> may I help you in carrying your luggage ma’am/sir?
> ok ma’am/sir this way going to the information desk.
Desk clerk: Good morning, Mabuhay ma’am/sir, how may I help you?
Guest: I need a room.
Desk clerk: ok ma’am/sir this are the list of our vacant rooms in our hotel.
Guest: (reading the list) inform the desk clerk the room that he/she chooses.
Desk clerk: our ROOM 202 P15,000.00, is it ok with you ma’am/sir?
Guest: yes.
Desk clerk: are you going to pay it in cash or credit card ma’am/sir?
Note: if the pays his dues in cash, do some counter check. Same procedure if he pays in credit
card. If he pays in credit card do this conversation and procedure.
Desk clerk: dop you have credit card with you ma’am/sir?
Guest: yes.
Desk clerk: ma I check you credit card ma’am/sir? (Do some counter check, if you are done with the
counter check?)
Desk clerk: can you please fill up this form for record purposes ma’am?
> do you have any valid I.D for verification ma’am.
Desk clerk: ok ma’am/sir this is the of your room, your room is located at the second floor at room 202,
Your assigned valet/butler attendant will assist you in going to your room.
Butler: ok ma’am/sir this way going to the elevator. (Always take the lead)
(Suggest Tourist Spots while going to the elevator)
> if you want to have some tour around our hotel ma’am, we have our swimming pool at the
ground floor, we have our massage and foot spa at the first floor, we have out KTV and RESTO BAR
at the third floor, and we have our CAFÉ BAR at the fourth floor.
Bulter: ok ma’am/sir we’re now at the second floor at room 202 your assigned room, can o borrow your
key ma’am so that I will be the one to open your door.
(After opening the door, ask the guest to enter, if the guest is already inside the room always close
the door.)
Butler: ok ma’am/sir these are the switches of your light, and this your aircon, do you want to open your
aircon at your desired temperature?
> this is your bed ma’am, with complete linens and amenities, hope you feel comfortable with it.
> and this is your bathroom ma’am, with complete amenities, this is your towels, shampoo, soap,
and this is your hot and cold shower, and this is your bathtub.
> and this is your mini kitchen, with coffee maker, this is your creamer, your sugar, and your coffee,
do you want me to make a coffee for you ma’am/sir?
> and this is your mini refrigerator ma’am/sir, here is your fruit, and beverages, you can consume
all the fruit and beverages provided it will be charge at your own account, the prices are list here
for your references, by the way ma’am/sir if you want to add some additional items, you can call
our CSU STAR CAFÉ at 2105.
> this is your cabinet ma’am/sir, do you want me to unpacked your luggage ma’am?
> and this is your dresser ma’am/sir, where you can put your lotion, your powder and your other
personal hygiene.
> this is your television w/ different channels, do you want me to open it for you ma’am/sir?
> and this is your WI-FI ready computer, where you can browse and surf the internet.
> by the way ma’am/sir, our CSU Hotel also offer other services, like washing, mending & ironing
your clothes & shoe polishing.
Desk clerk: do you have any valuables that you want to keep in our safety keeping box ma’am?
Guest: yes.
Desk clerk: of ma’am/sir can you please identify the valuables that you want to keep in our safety
keeping box.
> ok ma’am/sir please do the honor in outing your valuables in the vault.
Note: (ask the guest to put his valuables inside the vault 1 by 1, so that you can counter check it.)
> ok ma’am/sir can you please enter your 4 digits secret combination to secure your valuables.
> ok ma’am/sir please identify the name of your valuables, for double checking.
Bulter: by the way ma’am/sir if you need something you can call our information office, the hotline
Number is listed beside your telephone.
> ok ma’am/sir if you have time can you please read the RULES AND REGULATION of our hotel.
> do you need anything ma’am/sir before I leave.
Guest: nothing.
Bulter: ok ma’am/sir. Thank you for choosing our hotel, have a good day, and enjoy your stay.
