QicScript Plus

User Manual

SOFTWARE VERSION: 200.0.0.55844 (R6.5)

 Contents
WELCOME TO HELIX HEALTH .................................................................................. 14

CUSTOMER SUPPORT ....................................................................................................14

Opening Hours .....................................................................................................14
Contact Details ....................................................................................................14
Address ................................................................................................................14

USING QICSCRIPT PLUS ........................................................................................... 15

LOGGING IN TO QICSCRIPT PLUS ....................................................................................15

MAIN MENU & HOME PAGE ..........................................................................................16
USER OPTIONS.............................................................................................................18
LOCKING A SESSION ......................................................................................................18
UNLOCKING A SESSION ..................................................................................................19

HOT KEYS................................................................................................................ 19

CONFIGURATION SETTINGS .................................................................................... 20

STORES DETAILS ...........................................................................................................21

Main Tab .............................................................................................................21
Pricing Tab ...........................................................................................................22
Dispensing Tab ....................................................................................................23
Ordering Tab .......................................................................................................28
Labelling Tab .......................................................................................................30
Advanced Tab ......................................................................................................31
MDS Tab (Monitor Dose System) ........................................................................32
WORKSTATION.............................................................................................................33
SCHEMES ....................................................................................................................34
Options Tab .........................................................................................................35
Pricing Tab ...........................................................................................................39
Sliding Dispensing Fee .........................................................................................41
DRUG LIST ..................................................................................................................42
Add New Drug .....................................................................................................42
Edit a Drug...........................................................................................................44
FLEXIBLE PRICE ADJUSTMENT ..........................................................................................45
Nominating a Scheme for Flexible price adjustments .........................................45
Nominating a drug for flexible price adjustments ...............................................46

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USERS ..................................................................................................................... 48

USER CATEGORIES ........................................................................................................48

The User Categories Screen .................................................................................48
Adding A New Category ......................................................................................50
Editing a Category ...............................................................................................51
USERS ........................................................................................................................54
Adding a New User ..............................................................................................54

PRESCRIBERS .......................................................................................................... 57

SEARCHING FOR A PRESCRIBER RECORD .............................................................................57

CREATING A PRESCRIBER RECORD ....................................................................................57
The Details Tab ....................................................................................................58
The Practices Tab ................................................................................................58
The Forms Tab .....................................................................................................59
EDITING/VIEWING A PRESCRIBER RECORD .........................................................................61

PRACTICES .............................................................................................................. 61

CREATING/VIEWING A PRACTICE RECORD ..........................................................................62

EDITING PRACTICE DETAILS .............................................................................................62
DELETING A PRACTICE ...................................................................................................62

CREATING A PATIENT MEDICATION RECORD .......................................................... 63

ADD NEW PATIENT .......................................................................................................63

ADVANCED PATIENT SETUP ............................................................................................64
Main Tab .............................................................................................................65
Forms ...................................................................................................................66
Advanced Tab ......................................................................................................67
Clinical Notes Tab ................................................................................................69
Accounts Tab .......................................................................................................71
Contact Tab .........................................................................................................72
Next of Kin ...........................................................................................................73
Patient Messaging Tab ........................................................................................73
SMS Reminders Tab .............................................................................................73
MDS Tab ..............................................................................................................73
Extra Fields Tab ...................................................................................................73
Photo Tab ............................................................................................................73
MERGING DUPLICATE PMRS ..........................................................................................74

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PATIENT SEARCH .................................................................................................... 76

SEARCH BY NAME .........................................................................................................76

Note: Generic Search ...........................................................................................78

DISPENSING AND FORMS ....................................................................................... 79

DISPENSING ............................................................................................................ 80

ENTERING A PRESCRIPTION .............................................................................................80

COPYING ITEMS FROM THE HISTORY .................................................................................86
PRIVATE OR DPS REPEATS..............................................................................................88
GMS REPEATS .............................................................................................................88
GENERIC SUBSTITUTION .................................................................................................90
Do Not Substitute ................................................................................................91
ALT FUNCTIONS ...........................................................................................................93
ALT+P: Phased Script. ..........................................................................................93
Edit a Phased script .............................................................................................94
ALT+N: Not Dispensed. ........................................................................................96
ALT+A: On Account. .............................................................................................97
ALT+W: Change Warning. ...................................................................................97
ALT+E: Emergency Supply....................................................................................97
ALT+R: Rx Required. ............................................................................................97
ALT+L: Print No Label. .........................................................................................97
ALT+Q: Query This. ..............................................................................................97
ALT+M: Miscellaneous Comments. .....................................................................98
ALT+F: Edit in Full. ...............................................................................................98
ALT+B: Batch Details. ..........................................................................................98
ALT+H: Pharmacist PILS. ......................................................................................98
EDITING A SCRIPT .........................................................................................................98
Edit prescription Item ..........................................................................................98
Edit prescription in Full ........................................................................................99
MOVE ITEMS ............................................................................................................ 102
MERGE ITEMS........................................................................................................... 102
DISPENSING A LOAN PRESCRIPTION ............................................................................... 104
DISPENSING A PRESCRIPTION WITH AN OWING ................................................................ 105
COPYING WITHOUT ISSUING OUTSTANDING QUANTITY ...................................................... 106
PMR SHORTCUTS...................................................................................................... 107
Search ............................................................................................................... 107
Reveal ............................................................................................................... 107

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 REPRINTING.............................................................................................................. 107
DRUG COMMENTS ..................................................................................................... 109
PHARMACIST ADVICE LABELS ....................................................................................... 110
DOCUMENT SCANNING ............................................................................................... 112
Setup Instructions and Configurations ............................................................. 112
Using Document Scanning................................................................................ 113
Scanning Prescriptions ..................................................................................... 115
IMPLIED CONDITIONS ................................................................................................. 116
VACCINATIONS .......................................................................................................... 118
Enter Vaccinations............................................................................................ 118
EXTEMPORANEOUS PREPARATIONS ............................................................................... 120
Dispensing Extemporaneous Preparations ....................................................... 120
Copying Extemporaneous Preparations ........................................................... 124
Extemporaneous Categories ............................................................................ 125
RE-ORDER FORMS ..................................................................................................... 126
Re-Order Form Window ................................................................................... 127
Prescription Reorder Form ............................................................................... 127
Prescription Reorder: Collection by Pharmacy ................................................. 132
Patient Medication List .................................................................................... 134
Re-order Form: Dispensing ............................................................................... 136
Re- Order Forms: Pharmacy Logo in Footer ..................................................... 137
PHARMACOVIGILANCE: BLACK TRIANGLE........................................................................ 138
Drug File ........................................................................................................... 138
Drug Search ...................................................................................................... 139

MED MANAGEMENT ............................................................................................ 141

MEDICAL CONDITIONS................................................................................................ 141

PATIENT ASSESSMENTS ............................................................................................... 143
FOLLOW UP / TO/DO LIST .......................................................................................... 144
How to Create a Follow Up/To Do Task ........................................................... 144
INTERVENTION DETAILS .............................................................................................. 148
Search Interventions ......................................................................................... 150
Intervention Reports ......................................................................................... 151
ADVERSE REACTIONS.................................................................................................. 151
Dispensing and Allergies .................................................................................. 154
CLINICAL DETAILS ADDITIONAL INFORMATION .................................................................. 155
Summary and APC Options............................................................................... 155

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INTERCHANGEABLE LISTS ..................................................................................... 156

STANDALONE INTERCHANGEABLE GROUP IMPORT ........................................................... 156

ICG CODE FIELD........................................................................................................ 157
DRUG SUBSTITUTION ................................................................................................. 158
PARALLEL IMPORTS (PI) VIRTUAL PRODUCTS .................................................................. 162

REFERENCE PRICING ............................................................................................. 172

SCHEME SETTINGS ..................................................................................................... 172

Use Reference Price .......................................................................................... 172
Ask for Written As ............................................................................................ 173
Co Payment Tab ............................................................................................... 174
CO-PAY EXAMPLES .................................................................................................... 176
Drug Written As ................................................................................................ 177
Refused Generic ................................................................................................ 178
DNS: Do Not Substitute .................................................................................... 178
CoPay................................................................................................................ 178
How the CoPay was calculated? ....................................................................... 179
BAG LABELS.............................................................................................................. 180
GMS Patient with Co-Pay ................................................................................. 180
DPS Patient with Co-Pay ................................................................................... 180
BUSINESS RULES FROM PCRS ...................................................................................... 181

ADD AN OTC ITEM TO PMR .................................................................................. 182

EDIT AN OTC ITEM .................................................................................................... 182

DELETE AN OTC ITEM ................................................................................................ 182

VETERINARY PRESCRIPTION ................................................................................. 183

SETTING UP AN ANIMAL PMR ................................................................................. 183

DISPENSING A VET RX ................................................................................................ 183

MSD: SINGULAIR TEXT MESSAGING SERVICE ........................................................ 185

Activate MSD Singulair Text Messaging Service............................................... 186

Text Message Service ....................................................................................... 189
Use MSD Singulair Text Messaging Service ...................................................... 189
PATIENT FILE ............................................................................................................ 191
MSD Text Message Reminders ......................................................................... 192
Send MSD Singulair Text Message Reminders ................................................. 193

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PATIENT ELIGIBILITY ............................................................................................. 197

LEVY PAYMENTS ................................................................................................... 201

ENABLING LEVY: ........................................................................................................ 201

EXEMPTIONS ............................................................................................................ 204
GMS FAMILY LINK .................................................................................................... 208
DRUG USAGE REVIEW ................................................................................................ 212
Graded Warnings ............................................................................................. 213
3* & 4* Interactions ......................................................................................... 213
Implied Conditions ............................................................................................ 214

LIVE SUPPORT ...................................................................................................... 215

LIVE CHAT ................................................................................................................ 216

DOSAGE CODES .................................................................................................... 218

ADD NEW DOSE CODE ............................................................................................... 218

DOSAGE CODES......................................................................................................... 218
Default Dosage Codes ...................................................................................... 219
Dosage Code selection when Dispensing: ........................................................ 230

WORKFLOW MANAGER .................................................................................. 232

RX MANAGEMENT ..................................................................................................... 232

Filters ................................................................................................................ 233
Dispense items ................................................................................................. 234
Go To PMR ........................................................................................................ 234
Print .................................................................................................................. 234
TRACKING REPEATS .................................................................................................... 234
MANAGE PATIENTS.................................................................................................... 235
COMMUNITY MDS .................................................................................................... 237

MDS – CARE HOME DISPENSING .......................................................................... 238

SETTING UP A CARE HOME ......................................................................................... 238

Main Tab .......................................................................................................... 239
MDS Tab ........................................................................................................... 240
Notes Tab ......................................................................................................... 242
ADDING A PATIENT TO A CARE HOME .......................................................................... 243
Add patient from Care Home ........................................................................... 243
Add New patient .............................................................................................. 243

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 Edit patient MDS details ................................................................................... 243
Overriding Round Times ................................................................................... 244
Moving or un-assigning MDS patients ............................................................. 245
ADDING DRUGS TO A PATIENT’S PROFILE ....................................................................... 247
EDITING ITEMS .......................................................................................................... 251
Editing An Expired Item To Dispense ................................................................ 251
Editing Dispensed Items ................................................................................... 251
DELETING ITEMS........................................................................................................ 252
SELECTING AND PRIMING ALL PATIENTS IN A HOME.......................................................... 252
Selecting and Priming Selected Patients in a Home ......................................... 253
Dispensing Primed Items .................................................................................. 253
Dispensing Items on Loan ................................................................................. 254
Primed Homes – None Supplied This Cycle ....................................................... 254
OWINGS .................................................................................................................. 255
Creating Owings ............................................................................................... 255
Dispensing An Owing........................................................................................ 255
COMMUNITY MDS .................................................................................................... 255
Creating Community MDS Care Homes ............................................................ 255
Assign Patients ................................................................................................. 258
Adding Profile Items ......................................................................................... 258
Print Charts....................................................................................................... 262
Community MDS Instalments/Labels ............................................................... 263
GENERAL INFORMATION ............................................................................................. 264
Multiple Selection ............................................................................................. 264
New Monthly Items .......................................................................................... 264
Grouping Of Items On Forms ............................................................................ 264
Editing The Grouping Of Items On Forms ......................................................... 265
Editing Items During Priming Or Dispensing .................................................... 265
Expired Items .................................................................................................... 265
MDS GENERIC SUBSTITUTION ..................................................................................... 266
REPRINTING.............................................................................................................. 269
Reprinting labels from the Clinical Details screen. ........................................... 269
Reprinting MARR Sheets................................................................................... 269
EDITING CARE HOME DETAILS...................................................................................... 270
UN-ASSIGNING PATIENTS IN A CARE HOME .................................................................... 271
Moving Patients From One Care Home To Another ......................................... 271
Editing Patient Details ...................................................................................... 271

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 Date of Death ................................................................................................... 272
ORDERING ............................................................................................................... 273
Ordering Tab .................................................................................................... 273
REPORTS.................................................................................................................. 274
MDS Reports ..................................................................................................... 274
Items Owed ...................................................................................................... 274
Loan Scripts ...................................................................................................... 274
Care home patient levy summary .................................................................... 275

PATIENT CHARTS .................................................................................................. 276

QICSCRIPT PLUS PATIENT CHARTS DISPENSING RULES ...................................................... 276

QicScript Plus Patient Chart PRN items ............................................................ 277
QicScript Plus Patient Chart Mid/ Interim Cycle items ..................................... 279
QicScript Plus Patient Chart Course Item ......................................................... 281
PRINT CHARTS .......................................................................................................... 282
General ............................................................................................................. 283
Advanced Chart options ................................................................................... 290
Print Course Items ............................................................................................ 292
PATIENT IMAGES ....................................................................................................... 294
DRUG IMAGES .......................................................................................................... 296
ABBREVIATE DRUG NAMES.......................................................................................... 298

MDS - ORGANISATION REPORTS .......................................................................... 299

Assign Patient to care home organisation ....................................................... 299

New Reports ..................................................................................................... 301

ORDERING ............................................................................................................ 306

INTRODUCTION ......................................................................................................... 306

SUPPLIERS ................................................................................................................ 306
Searching For A Supplier................................................................................... 307
Editing A Supplier ............................................................................................. 307
Add New Supplier ............................................................................................. 308
ORDERING METHODS ................................................................................................. 312
Editing An Ordering Method ............................................................................ 312
ORDERING CATEGORY FORMULAE ................................................................................ 313
Editing A Ordering Category Formula .............................................................. 313
Adding A New Formula..................................................................................... 314
New ISL Formula’s ............................................................................................ 315

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 Editing The Ordering Formula .......................................................................... 318
ORDERING CATEGORIES .............................................................................................. 318
Editing An Ordering Category .......................................................................... 318
Editing the Ordering Method ........................................................................... 320
Adding a Drug to The Ordering Category ......................................................... 320
Removing A Drug From The Ordering Category ............................................... 321
ORDERING ............................................................................................................... 321
Debarred from Ordering ................................................................................... 321
Manual Ordering .............................................................................................. 321
Pack Replacement ............................................................................................ 321
MDS Pack Replacement.................................................................................... 322
Ideal Stock Level ............................................................................................... 322
Manual Ideal Stock Level (ISL) .......................................................................... 322
ADDING TO THE WANTS LIST (MANUALLY) ..................................................................... 325
F2 – Wants list .................................................................................................. 325
Open Wants List from ordering menu: ............................................................. 326
Change Supplier while ordering ....................................................................... 329
WANTS LIST ............................................................................................................. 331
Filters ................................................................................................................ 331
Editing the Wants List ...................................................................................... 332
Deleting an item on the Wants List .................................................................. 333
SENDING ORDERS ...................................................................................................... 334
PRINTING ORDERS...................................................................................................... 334
CHECK IN DELIVERIES.................................................................................................. 335
MERGING ORDERS..................................................................................................... 337
NEW F2 MANUAL ORDERING SCREEN ........................................................................... 339
Features of the new F2 screen .......................................................................... 340

STOCK MANAGEMENT.......................................................................................... 341

STOCK TABLES .......................................................................................................... 341

STOCK LOCATIONS ..................................................................................................... 341
Editing A Stock Location ................................................................................... 341
Adding A Stock Location ................................................................................... 344
STOCK ADJUSTMENT REASONS ..................................................................................... 345
Editing A Stock Adjustment Reason ................................................................. 346
STOCK AND ORDERING MANAGEMENT .......................................................................... 348
Stock Locations ................................................................................................. 348

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 Stock Take ........................................................................................................ 348
Adding Drugs to the Stock Take ....................................................................... 350
Finishing the Stock Take ................................................................................... 352
Exit Stock Take Without Finishing .................................................................... 352
Deleting a drug from the Stock Take ................................................................ 354
STOCK ADJUSTMENTS ................................................................................................. 355
Viewing Stock Adjustments .............................................................................. 355
Adding Stock Adjustments................................................................................ 356
Edit Stock Amount ............................................................................................ 361

MONTH END ......................................................................................................... 363

THE MONTH END PROCESS EXPLAINED .......................................................................... 363

What Can Affect the Process? .......................................................................... 363
2nd Generation Claims ...................................................................................... 363
2nd Generation Claims Cut off Dates................................................................. 364
Configuration of HSE connection ...................................................................... 364
MANAGING MONTH END CLAIMS ................................................................................ 364
VERIFYING PRESCRIPTIONS .......................................................................................... 366
Filter by Prescription Status.............................................................................. 367
Filter By Form Type ........................................................................................... 367
Surname ........................................................................................................... 367
Date Range ....................................................................................................... 367
Include Verified Claims ..................................................................................... 367
Prescription Details .......................................................................................... 367
View Item Details on screen ............................................................................. 368
EDITING A PRESCRIPTION ............................................................................................. 369
QUICK EDIT .............................................................................................................. 369
VERIFYING/VALIDATING PRESCRIPTIONS ........................................................................ 370
QUERYING A SCRIPT ................................................................................................... 371
TRANSFERRING CLAIM PERIOD ..................................................................................... 371
NEEDS RX PRESCRIPTIONS ........................................................................................... 371
SUBMITTING CLAIMS .................................................................................................. 372
Re-submitting claims ........................................................................................ 375
RESUBMITTING REJECTS .............................................................................................. 375
COMMON REASONS FOR DIFFERENCES BETWEEN PHARMACY PRICING AND PCRS ................... 378
PCRS TEXT MESSAGE SERVICE..................................................................................... 379

ACCOUNTS ........................................................................................................... 380

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 INTRODUCTION ......................................................................................................... 380
CUSTOMER ACCOUNTS ............................................................................................... 380
ACCOUNTS BALANCE SUMMARY................................................................................... 382
MONTH END CLEAR DOWN ......................................................................................... 383
SETTING UP A PATIENT ACCOUNT ................................................................................. 384
Adding a Transaction ....................................................................................... 388
Editing a Transaction........................................................................................ 389
Deleting a Transaction ..................................................................................... 390
Dispensing a Prescription on Account .............................................................. 390

PATIENT MESSAGING ........................................................................................... 392

SETTING UP PATIENT MESSAGING ................................................................................. 392

General Settings ............................................................................................... 392
Patient Settings ................................................................................................ 393
SENDING MESSAGES .................................................................................................. 394
CREATING REMINDERS................................................................................................ 396
Ad Hoc Messages ............................................................................................. 397
Contact List ....................................................................................................... 400

TO DO LIST............................................................................................................ 402

PHARMACY TO DO LIST .............................................................................................. 402

PATIENT FOLLOW-UP / TO DO LIST ............................................................................... 405

PRICE ENQUIRY .................................................................................................... 406

Price Enquiry drop down menu ........................................................................ 406

BATCH LABELS ...................................................................................................... 407

REPORTS............................................................................................................... 409

QICSCRIPT PLUS REPORTS LISTING ................................................................................ 409

GENERATING A REPORT .............................................................................................. 410
PRINT PREVIEW......................................................................................................... 410
PRINTING REPORTS .................................................................................................... 411
EXPORT TO FILE......................................................................................................... 411
ADMINISTRATION REPORTS ......................................................................................... 414
FINANCIAL REPORTS ................................................................................................... 419
STOCK CONTROL REPORTS .......................................................................................... 425
CLINICAL REPORTS ..................................................................................................... 435

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 MISCELLANEOUS REPORTS .......................................................................................... 442
USAGE REPORTS........................................................................................................ 443
PURCHASE REPORTS................................................................................................... 444
MDS REPORTS ......................................................................................................... 444
INTERVENTION REPORTS ............................................................................................. 446
DIAGNOSTIC TEST REPORTS ......................................................................................... 448
PATIENT ACCOUNT REPORTS ....................................................................................... 448
TOSHO REPORTS ....................................................................................................... 450

ROBOTIC DISPENSING........................................................................................... 451

INTRODUCTION ......................................................................................................... 451

QICSCRIPT APPLICATION SETUP .................................................................................. 452
Store Details ..................................................................................................... 452
Drug File Setup ................................................................................................. 453
ADM DISPENSING ..................................................................................................... 457
Entering Admin Times ...................................................................................... 458
Export to Tosho Robot ...................................................................................... 460
From PMR: ........................................................................................................ 460
ROBOTICS - MANAGE ROBOT....................................................................................... 464
Get Drugs From Robot ...................................................................................... 464
Check Stock of a Drug ....................................................................................... 467
Edit Drugs by Barcode ...................................................................................... 469
Print Barcode Labels ......................................................................................... 470
Print Stock in Robot .......................................................................................... 472
Print Drug Usage for Robot Lines ..................................................................... 473
Print Robot Usage Report ................................................................................. 474
Utilities ............................................................................................................. 476
ADM DISPENSING ..................................................................................................... 478

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QicScript Plus copyright Helix Health LTD Page 13
 Welcome to Helix Health
QicScript PLUS® is a progressive Windows-based dispensary management
solution designed for the clinical and business needs of a pharmacy. QicScript
PLUS® is flexible, reliable and easy-to-use.

This manual aims to assist you to operate the software effectively and with
ease. It also aims to bring out the best in QicScript PLUS.

Customer Support
Opening Hours
Our Customer Support department is open to take your support calls:

8:30am – 6:30pm Monday to Friday *

9am – 5pm Saturday & Sunday

*Excluding the following bank holidays: Christmas Day, St. Stephen’s Day &
New Year’s Day

Contact Details
Customer Support Direct Number: 01-4633099

Customer Support Email: Customersupport@[Link]

Helix Health Web: [Link]

Address
Helix Health
3094 Lake Drive
Citywest Business Campus
Dublin 24
Ireland

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 Using QicSCRIPT PLUS

Logging In To QicScript PLUS

To start QicScript Plus, double left click the QicScript Plus icon. You will then
see a log in screen. You are then required to enter a User Code and
Password.

If you have entered the user code or password incorrectly the following
screen will be displayed.

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If you enter the user code or password incorrectly three times the account
will be disabled.

To re-enable the account you must contact customer support.

Main Menu & Home Page

After clicking on the QicScript Plus icon and entering your user code and
password the Main Menu & Home Page is displayed. The Home page details
tasks and reminders due today.

The left hand side of the Home Page lists Repeat patients due today, Phased
patients due today, appointments, and Orders waiting to be checked in. Click
on the required heading to view a list of the relevant patients.

The right had side of the Home Page list the last 10 patients the pharmacy
dispensed items to. Click on the patient name to open the patient’s PMR,

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click on the arrow icon before the patient name to view the address of the
patient.
There are three other icons the user can select here:

- Click the Text option to send a text message to a patient. This

option will only appear for patients with a valid phone number.

- This icon when selected will reprint the bag label for the last
prescription entered in the patients PMR.

- This icon when selected will reprint the medication labels for the last
prescription entered in the patients PMR.

The Menu lists all the functions available to you. To navigate through the
QicScript Plus system, you can use the mouse and click on the tabs and icons
or alternatively there are shortcuts on the keyboard that can be used instead.

To select the function you wish to use press the ALT key on your keyboard
and the underlined letter of the menu option.
For Example:
To mark a script as Not Dispensed, select ALT and N:

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The System menus are displayed as tabs, clicking on the tabs at the top of the
screen will display a ribbon of icons that allow you to select the different
options.

You can open more than one tab at any one time, for example, if you are
dispensing to a patient, you can leave the patient file open, and open the
wants list. When you are finished with the wants list, click on the patient
details tab to return to the patient PMR.

User Options
To open the User Options menu, click on the Options tab.

Locking a Session
You can lock a session from this options menu. Click on the lock icon on the
ribbon.
The session will then be minimised and move to the bottom of your desktop
with the session user name displayed.

It is recommended that each user locks their session when they will be away
from the workstation for any period of time such as a lunch break.

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Unlocking a Session
To unlock a session click on the maximize button of the locked session.
The Maximize
button.

The QicScript Plus logon screen will be displayed. Log in as normal in order to
unlock the session.
Hot Keys
F2 Wants List
F3 Price Enquiry
F5 Screen Refresh
F6 Drug Interactions / Information
F7 Last Patient’s PMR
F8 Levy Payments
F9 Accounts
F12 Patient Search

NOTE: If you are using the .NET workflow, some of these options will change
once you are in a patient PMR. For example, F8 to reprint, F9 to edit
an item and F10 to complete a script and print a bag label

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 Configuration Settings
The Miscellaneous Tables in QicScript Plus allow you to adjust the setup for
each store. This is designed for use by the Main Pharmacist or store owner;
there are some settings you may need to change.

The most relevant settings are in Store Details, Workstation and the User
Configurations on the Main Screen.

Other areas in Administration that will need to be changed are Schemes and
the Drug table

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Stores Details
Go to Administration, Miscellaneous Tables and select Store Details. The
following screen will appear:

Main Tab
This is where you can specify the store name, address and contact details.

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Pricing Tab

This is where you specify the VAT rates and withholding tax rate being used.

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Dispensing Tab

The Dispensing Tab deals with options that affect the dispensing process.
These options will be set by the engineer/Trainer during installation.

Field Name: Description

Print Claim Form When The user can select from the following options:
1. Prescription First Entered
2. Customer Collects First Part of Medication
3. Balance Of Medication is Collected
This will determine when the Claim form will print
during dispensing.
Rules Region The user can select the region of the Pharmacy
Label Line 1 The pharmacy name and address can be entered
here to print on Bag Labels
Label Line 2 The pharmacy name and address can be entered
here to print on Bag Labels
Default Dosage Any Dosage entered here will appear automatically
for all drugs entered while dispensing.
UCF Print Type This option determines what claim forms print
when a prescription is finished.
1. None – Select this option and the user will
receive a prompt when finishing a script

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 with the options to print a claim for the
Pharmacy only, customer only, both or
none.
2. Yes To All – Select this option and any
script where Claim Forms should be printed
(as determined in Scheme details) will print
automatically with no prompt.
3. Print Only Pharmacy Copy – When
dispensing a pharmacy copy of the claim
form will automatically print
4. Print Only Customer Copy – When
dispensing a customer copy of the claim
form will automatically print
Default Instalment Select the default reason for entering a phased
Reason prescription here.
Rx Management Enter here the number of days to look back in the
History Filter (Days) Workflow Manager for prescriptions due.

Add Repeats to Work Add all prescriptions where repeats have been
Queue entered to the workflow manager
Formulary Track Issues Automatically add items dispensed to the formulary
list of drugs
Dispense Exact Qty
Ordered
Enable Work Queue: Tick this option to enable the Workflow Manager
Show Owings On New When issuing an owing, the amount owed will be
Issue filled in automatically when asked what quantity to
dispense
Enable FBD ER Toolkit This option enable the FDB Toolkit (Used for drug
information and interaction checks)
[Link] Changes the dispensing workflow of QicScript PLUS
Dispensing Profile
Show Stock Slide Out
Show Options Slide Out
Show DUR Slide Out
Assemble All Phased When entering a phased prescription (ALT-P) the
user will be given a prompt with the option to
assemble all phases together, The user can then
choose yes or No.
Yes – all phases will be issued in one step, a label for
each phase will print

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 No – Only the first phase will be issued
Default This option selects the default answer to the
prompt above
Dosage Instructions Select this option to allow to user to enter dosage
Long Length Format codes longer than the standard 2 characters long.

Next Due Compulsory When dispensing a repeat prescription, if the review

date cannot be calculated using the dosage
instructions and quantity dispensed, then a pop –up
will appear asking the user to enter the review date
for the prescription. Select this option to show that
pop-up message
Use Previous Extemp When entering an extemp drug, there is an option
Manufactured to
Stop on ‘Rx Retained Select this option to force the cursor to stop at the
By’ in .NET Workflow Retained Rx option in dispensing
Stop on ‘Dispensed By’ Select this option to force the cursor to stop at the
in .NET Workflow Dispensed By option in dispensing
Stop on ‘Date Written’ Select this option to force the cursor to stop at the
in .NET Workflow Date Written option in dispensing
Stop on “Prescribed Select this option to force the cursor to stop at the
GP” in .NET Workflow Prescribed BP option in dispensing
Show Dosage on PMR Select this option to show the dosage in the patient
PMR history by default. This can also be turned
on/off while dispensing by pressing Alt+G
Show Patient Banner Select this option to show the patient Details
Banner at the top of the dispensing screen by
default. This can also be turned on/off while
dispensing by pressing Alt+T
Output MDS Data To Select this option if you are using MARSoft software
MARSoft for MDS charts. Once items are dispensed through
MDS, the details are automatically outputted to a
file that can be used in MARSoft.
MARSoft Location Enter the location on the workstation where MDS
files should be outputted to for use in MARSoft
Levy Payments This option determines the rules for entering
Mandatory patient Levy payments when dispensing. There are
three options:
1. Yes – The user must enter the payments as
they appear by pressing OK or Enter. Esc is
disabled

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 2. No – The user can escape out of the Levy
payment screen and not record any
payments if required
3. Mandatory, but allow < recommended –
Select

Ask Rx Repeat When dispensing a repeat prescription, the user will

Managed see a prompt to flag the patient as a “Managed
Patient” in the workflow manager.
Skip Date Written This option will stop the message appearing when
Claim Month Check the date written doesn’t match the claim period
Use MSD Text Select this option to send reminder text messages
Messaging to SINGULAIR patients. See chapter on MSD
Singulair Text Messaging.
Co-Pay Auto If this option is set, and a drug is flagged as a
‘Branded Drug’, when the drug is dispensed, the co-
pay will automatically be activated.
Repeats No of Months This option will allow the user to specify how many
to Check months of repeat prescriptions they would like to
view on the repeats tab in the dispensing screen
Force Y/N in Drug If this option is set to Y, when the drug substitution
Substitution prompt pop-up appears the user will not be able to press
Enter or Esc
Force Y/N in Drug When this option is active and the Drug Claim Rule
Claim Rule Prompt (Viagra, Etc.) pop-up appears the pharmacist will
not be able to press Enter or Esc. The user will have
to press Y or N on the keyboard. The user will also
be able to use the mouse to select Yes or No.
Endorse While
Dispensing
Confirm Before Re-
Endorse During Edit
Ask For Medical
Condition
Skip Form Selection Un-tick this option and the user will be asked to
choose the scheme for a prescription each time one
is entered.
Skip prescriber Un-tick this option and the user will be asked to
selection choose the doctor for a prescription each time one
is entered.
Skip Prescribed As Un-tick this option and the user will be asked to

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Search choose the brand of drug prescribed for a
prescription each time one is entered.
ETP qty pres/disp
mismatch warning
Item-by-Item Copying This option must be turned on for .NET workflow
users. Otherwise this option will allow the user to
dispense where each item appears separately, or it
the option is un-ticked, if the user selects a list of
items to copy, the list of drugs will appear on one
screen where the user can see detailed of each item
and click finish to dispense the whole script.
Prompt For Implied While dispensing a check for any implied conditions
Conditions Check with the selected drugs will run, this option will
trigger a prompt to show these conditions.
Change Issue Date to When issuing a phased prescription the date
Instalment Date dispensed will change to the phased date
Check For Dosage
Change
Prompt to Confirm If the user tries to delete an item from the PMR a
Deleting Of Items prompt will appear to confirm the delete.
Use Current Date
When Adding Items
Collect Levy At Point Of When issuing a loan script, the user will be
Dispensing (Loan prompted to enter the levy charge then, rather than
Scripts) when the script is marked as received.
Show DUR Login

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Ordering Tab

The number of months

between random stock takes

The Preferred
supplier for the
store.

The default Order

Method for the store.

The Ordering Tab contains details on how you manage Ordering and some
Stock Control options.

 Do Stock Take Blind - If this is ticked, then you will not be able to see
the current stock levels for the drugs during the Stock Take.

 Check Orders by Exception - If set to No then all delivery quantities

are set to zero and you must enter each one. If set to Yes then the
quantities to be checked in are set to the quantity ordered and you
need only change the ones that are incorrect or short.

 Authorising User Cannot be Checking in User - The user that sent the
order cannot check it in.

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 Prevent drugs from automatically being put into the Wants List - By
default this box should not be ticked. The only time this should be
ticked if they have ordering categories that are different to the store
‘default ordering category’ setting.

 Check – in Orders Automatically - If this option is un-ticked all orders

will need to be checked in by the users, this option will need to be
un-ticked if the store is using accurate stock levels. If this option is
ticked then all items that have been ordered will automatically be
checked into stock.

 Auto transfer to OS list - If this option is ticked all out of stock items
ordered will be placed on a wants listed call OS (Out of Stock) this list
can then be used to transfer to alternate supplier.

 Create Back – Orders - If this option is ticked the out of stock options
will go back on the order list of the supplier you are ordering them
from.

 Remember last drug Dispensed in wants list - If this option is ticked

when using the manual ordering (F2) it will automatically populate
the drug field with the last drug that is dispensed.

 New Hot Key Ordering – Activate an alternative screen for F2

 Re-order Drugs on Dispensing owings – Add drugs when issuing

owings

 Update Wants list after Stock Take - During a stock take when a
pharmacist enters less stock than is currently showing on the system
the missing balance is added to the wants list.

 Change Usual Supplier -

o Never Change: This default setting, this is the current work

practice in Qicscript Plus.

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 o Ask before changing: When a pharmacist edits the supplier
on the wants list or via the F2 button they will get a prompt
to keep the supplier as the default supplier for the drug
o Change automatically: When a pharmacist edits the supplier
on the wants list or via the F2 button the supplier will
automatically be changed at drug level.

Labelling Tab

The labelling tab allows you to specify label options used when dispensing.
You can turn off certain labels and edit certain items that print on labels.

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Advanced Tab
The Advanced Tab allows for further miscellaneous configuration.

 Maximum Search Results - Here is where you can specify the amount
of results that can be returned by a large search. For Example: If you
set this to 50 and you are searching for a patient with the surname
“Smith”, the first 50 results will be displayed.

 Interaction Months - Enter in the number of months the computer is

to check back for interactions with current medication and previous
medication on the Patient Medication Record.

 Allow Patient Merging - If this is ticked, then you can merge patients.
Otherwise you cannot.

 Tosho Configuration - ADM output file specification can be

configured for Tosho is also available

 SMS prompt before each Message – Turn this option on in order to

get a prompt before sending any text messages while dispensing.

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  Patient Search by Surname then – There are three options here for
how the patient search functions:

o First name (Default Setting)

o Address: This will return results based on surname then
address.
o Dispensed Date: This will return results based on surname
and last date dispensed. The most recently dispensed patient
will appear at the top.

MDS Tab (Monitor Dose System)

The MDS Tab contains some settings for using MDS, mainly what warnings
will be displayed.

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Workstation

You can configure the printers being used here. These settings will be set by
an engineer during installation, if you have any queries with any of these
options, please contact customer support.

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Schemes
To Access Schemes or Form Types go to Administration – Miscellaneous
Tables – Schemes

This will allow the user to view and edit the different scheme details.

To edit a scheme select the scheme and click EDIT.

The Edit/View Scheme Window has four Tabs

 Main: The scheme name, scheme details and labelling option are set
here.
 Options: The default options for the scheme are set in this tab. Eg. The
Prescription levy (if applicable), the patient eligiblity and additional fees
are set here.
 Pricing: This is where the the dispensing fee and PCRS pricing is to be
filled in.
 Sliding Dispensing Fee: The PCRS Sliding Scale dispensing fees are
entered here

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Options Tab

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The following options can be configured here:

1. Deduct Withholding Tax: This option is usually active for all scripts
which are submitted to the GMS payments board and will then
display to the pharmacist the value of the withholding tax amount
which will be deducted from their claim.
2. Allow Phoned Scripts: If active the system will allow you to dispense
phoned scripts on this form type
3. Allow Controlled Drugs On Phoned Scripts: If active the system will
allow you to dispense controlled drugs scripts on this form type
4. Allow Animal Data: Only active for veterinary form to record details
of the animal an item is dispensed to.
5. Allow Discount: This option would only be active for the DR and DPS
schemes.
If active once the patient is on account with an automatic discount all
items dispensed under the form type will automatically be
discounted.
6. Allow Over 70: This option is only set for GMS forms so pharmacists
can receive the extra fee they receive for their older medical card
patients. In order for the system to calculate the 0ver 70s fee the
patient must have a DOB recorded against their record.
7. Allow Instalments: If active instalments a.k.a. phased scripts can be
dispensed under the form type.
This is activated for all forms except DPS, DT, HT, SO, EEA and EM.
8. Allow Controlled Drugs: Determines if controlled drugs such as
Methadone can be dispensed using the form.
9. Allow Emergency Supply: If activated the pharmacy can dispense
Medical Emergency Scripts under this form type. To the best of my
knowledge this only applies to the GM form
10. Date Written Compulsory: Should be set active on all form types to
record the date a script was written
11. Allow Repeat Dispensing: If active repeat scripts can be entered
using this form type. This would be activated on all form types except
for the GM, HT, DT, HAA, SO, EEA, ME, EM, VET and HD form types
12. Allow Copying: Active against all form types it allows pharmacists
copy script information from a patient’s PMR for faster dispensing
13. Is High Tech Form: Only activated for the HT form type
14. GMS No on Label: Once activated the GMS number of the drug
dispensed will be printed on the medication label.

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15. Price On Label: Once activated the cost of the item will be printed on
the medication label
16. Form is Emergency Supply: Should not be activated for any form type
17. Include in Daily Audit Report: If activated all items dispensed under
this form type will print on the daily audit report. This option is active
against all form types by default however what form types the
pharmacist requires differs from store to store.
18. Show item price on PMR: This will show the drug price beside each
item in the PMR for the selected form types.
19. Patient History Chargeable:
20. Allow Mark-up Override: This will allow drug Mark-ups to be
overridden.
21. Prescriber Required: Activated by default against all form types and
should not be changed
22. Medication Label Required: Activated by default against all form
types and should not be changed
23. Run DUR: Activated by default against all form types except SO and
should not be changed.
24. Warn First Time Dispensed: If activated warns a pharmacist when an
item is dispensed for the first time under a form type to a patient
25. Allow Price Override: Allows the pharmacist amend the total price a
patient will pay for a script under that form type. Only activated for
the DR and DPS form types
26. Unified Claim Form: Print a pharmacy copy UCF when a script is
dispensed under the form type. The form types this will be activated
for differs from store to store but it is never activated for the GM and
GR form types
27. Patient Pays: Activated for all form types where the patient pays for
their medication
28. Prompt for Reference Number: Activated for the GM and GR form
types to display script number sequences to allow scripts to be
bundled for submission to the GMS Payments Board
29. Prompt for Stock Order Ref No.: Activated for the GM and GR form
types to display script number sequences to allow scripts to be
bundled for submission to the GMS Payments Board
30. Print Customer Receipt Copy: Print a patient copy UCF when a script
is dispensed under the form type and is usually only activated for the
DPS form type

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31. Allow Adding Items to a Script: Activated by default against all form
types it allows a user add items to completed scripts when they are
editing them
32. Allow CD Repeats: If activated allows repeat information to be
entered against scripts for controlled drugs.
33. Default Stock To ADM Machine: While Dispensing, stock will be
deducted from the ADM stock levels.
34. Use PCRS Reimbursement Price: Drugs will have Trade price and
PCRS price, this setting will allow the user to choose which price to
use.
35. Prescription Levy: Enter the Levy price per item here. (Medical Card
patients will have to pay a fee per item up to a certain limit per
family)
36. UCF Show Trade Name: Show the trade name on receipts
37. Additional Fee: The user can add a scheme fee adjustment here; this
will need to be applied per drug to use this adjustment.
38. Apply Drug Additional Fee: Alternatively the user can add an
adjustment at drug level. This option will allow this adjustment to be
applied to this form type.
39. Check Patient Eligibility: QicScript Plus is linked to the PCRS scheme
checker. There are three options here for checking patient numbers:
a. Active: A pop-up window will open each time a patient PMR
is opened with the status and details for the patient’s
scheme number. The user must press Enter or click OK to
close the window
b. Passive: A status bar will show at the bottom of the screen
each time a patient PMR is opened. The user does not need
to click on it to see the status of the card number.
c. None: No checking will take place.

40. Ignore ISL stats while dispensing: If this option is selected, items
dispensed under this scheme will not affect Ideal Stock Level
calculations.
41. Use Reference Price:
42. Ask for Written As:
43. Use Trade price for Generics – Any drug marked as a Generic drug
when dispensed will charge the Trade price for generics rather than
the reference price

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Pricing Tab
The pricing tab contains all field needed for pricing for the scheme selected.
This includes Mark-up, Not Dispensed Fee, Dispensing Fees, installment fees.

Note: It is the pharmacists/Owners responsiblily to keep this information

up to date of any changes to Fees.

New Monthly Family Limit

To add a new Monthly Family limit the pharmacist should select the PLUS (+)
sign. This will then set the Effective To date for the current family limit to

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yesterday’s date and a new entry will be added with today as the Effective
From date and 31/12/9999 as the Effective To date.

The pharmacist will then need to set the levy and the family limit.

If the dates entered are not sequential the Pharmacist will receive a prompt
asking them to ensure that the dates are sequential. They will be required to
fix the dates before being allowed to save the details.

If the pharmacist makes a mistake they can delete and entry using the Minus
(-) button.

Entries edited or added in the GMS scheme will be replicated in the GR

scheme and vice versa.

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Please note that pharmacists should not delete old monthly family limits.

Sliding Dispensing Fee

This section set out the sliding fee details for schemes using this pricing
structure. The number of items along with the price for that number of items
can be set here.

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Drug List
To access the Drug table, go to the Administration tab, select Drugs and
Drugs (All Data)

This file contains all the drugs on your system. You can add and edit different
drugs from here.

Add New Drug

To Add a new drug, click New. Choose whether the drug is a standard drug or
an Extemporaneous Product.

The Add New Drug screen will appear containing the following tabs:

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Main:

The Main tab contained fields such as Brand Name, Generic Name, Pricing
information, GMS/DPS numbers, and tick box options like Is formulary item,
and Has Levy Fee.

Advanced:

This tab contains information such as Barcodes, Tic-Tac information, and

Tosho details.

Image:

The Image tab allows you to append a photo of the drug to the file. This is
used in some MDS stationary.

Supplier:

The supplier tab contains ordering details and preferred supplier names.

Warnings/ Reminders:

Drug Warnings and patient reminders can be added here to be seen when
dispensing.

You must fill in the Brand Name and the Price Per for the drug. All other
options can be filled in if needed such as GMS/DPS codes, pricing and
supplier details.

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Edit a Drug
To edit a drug, search for the drug by typing in the brand name and pressing
enter. A list of matching drugs will appear in a list, select the required drug
and press Edit.

Make any required changes and click OK to save.

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Flexible Price Adjustment

Flexible Price Adjustment gives the Pharmacist the ability to pass on any
discounts/increases they desire to specific schemes, drugs or patients.

The system can be adjusted in the following way –

 Allow the pharmacist to specify which scheme they would like to

apply discounts / increases to
 Allow the pharmacist to specify which drugs they would like to
nominate for specific discounts / increases

This functionality would generally only be used for Private schemes.

Nominating a Scheme for Flexible price adjustments

 Go to Administration - Miscellaneous Tables - Schemes
 Select the scheme you with to nominate for Price adjustments
 Go to the Options Tab
 Change additional fee as below to the value you wish to
increase/decrease the schemes dispensing fee by

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 Now the user must allow the drug to apply the scheme fee against it
 Go to Administration - Drug Tables - Drugs (All Data)
 Call up the drug that you wish to allow the scheme fee adjustment on
 Flag “Apply scheme additional fee”

This must be done for each drug that you wish to allow the scheme fee
adjustment on. On dispensing of this drug the user will see that the
dispensing fee has been decreased by €2.50 as this was set against the
scheme details.

Nominating a drug for flexible price adjustments

 Go to Administration - Drug Tables - Drugs (All Data)
 Select the drug you wish to apply the price adjustment on
 Change “Additional Fee” to the desired increase / Decrease as below

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 Now the user must allow the scheme to apply the adjustment
 Go to Administration - Miscellaneous tables - Schemes
 Select the scheme you wish to allow the drug fee adjustment on
 Go to the options Tab
 Tick “Apply Drug Additional Fee”

On dispensing of this drug on the selected scheme the user will see that the
dispensing fee has been increased by €2.50 as this was set against the drug
details.

Items to Note on Price Adjustments

 There is a hierarchy in place. The system will never apply both drug and
scheme adjustments at the same time. If both exist, the system will use
the drug adjustment.
 The dispensing fees will never go into a negative value.
 Price adjustments are reflected on the receipt and bag label
 Price adjustments are not included in the claim file

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 Users

User Categories
QicScript Plus allows you to assign User Categories to each member of staff
based upon their role / job description. The User Categories determine what
access levels and privileges each staff member has in QicScript PLUS. This will
mean that different users will be able to see different options depending on
their User Category and the actions/privileges available for these (such as
Edit and Delete) can also be different.

Therefore each different User Category will produce a different Main Menu
with options applicable to the User Category and privileges of the current
user logged into QicScript PLUS.

The User Categories Screen

The User Categories Screen allows you to view, add and edit the User
Categories within QicScript PLUS.

To access the User Categories screen on the Administration tab,

Miscellaneous Tables and User Categories.

The User Categories screen will now open

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QicScript Plus comes with four User Categories already setup.

Independent Main Pharmacist: Full access to everything in the system.

Independent Pharmacist: Access to most options, although most of the

configuration settings are not visible.

Locum: Access is mainly restricted to Dispensing and

Ordering. Reports are blocked out.

Receptionist: Access very restricted. Cannot dispense.

Main options available include Work queue,
To Do List, Price Enquiry and data entry for
Patients and Prescribers.

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Adding A New Category

To create a new category, click New. This will bring up the Add New User
Category screen

You must enter a unique Code and Description.

Enter in a unique code and a description for the category and click OK to
save.

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Editing a Category

Highlight the category and press or click Edit; this will bring up the Edit/View
User Category screen.

(The above screen shows the details of the ‘Locum’ User Category.)

The Main Tab

From here you can change the Code and Description details here.
You can also edit further details by moving through the tabs.

Menu Access Rights Tab

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This tab allows you to customise the options on the Main Menu that are
available to the User Category.

To remove an option from the Main Menu:

Highlight it and click the enable option.

Any item with a plus symbol in front of it has further options. Click the plus
symbol to see these options.

The Privileges Tab

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This will display all the different screens available and the level of access
allowed.
You can see the level of access allowed on the right hand side. To disable the
ability of this User Category to print you would need to remove the tick from
the Allow Print box. Select the item from the list and click the Allow Print
box.

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Users
The Users Menu allows you to add, view and edit the staff members that you
wish to use QicScript Plus within your pharmacy.

Click into the Administration tab, Miscellaneous Tables, Users.

Adding a New User

In order to use QicScript Plus each user must be entered onto the system.
The following section explains in detail how this is completed using a
pharmacist for the example.
On the Main Menu open the Users screen as explained earlier in the manual.

Click New and the Add New User screen will open.

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Please note that all fields marked with * are compulsory.

Main Tab

On the Main Tab the Employee Code field is automatically selected. You
must type in a number/letter combination for the user. Then enter the staff
members Surname and First Name. You can enter a middle name and title if
required.

The User Category must also be entered, use the search button to select the
category.

There is an option here to enter a Reg. number. This is the pharmacist’s

registration number that should be printed on all Daily Audit Reports. In
order for the Reg. number to appear on the daily audit, it must be entered
here.

The Login Code and password field are used when logging on to the system.

The login code for each member of staff must be unique, If you choose a
login code for a user that is already in use QicScript Plus will inform you so
when you try to save the user.

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Enter a unique password for the user; all passwords should be a minimum of
six alphanumeric characters and unique to each member of staff. If you
choose a password that is less than six characters QicScript Plus will inform
you of this when you try to save the user.

You have two options for the user’s password Expires On or Never Expires.
If you have chosen Expires On you will be required to enter the date that the
user’s password will expire on.

Default PMR Filter:

This option is used to determine what PMR Filter is used as the default for
the user.

Inactive
This marks the user account as no longer in use.

Password Expires In
This is used to set a specified number of days before a password needs to be
changed. So, if set to 60, then the user needs to change their password every
60 days.

Change Password at Next Login

If this is selected then the user must change their password after you have
set up their account.

Access Controlled Drugs

This determines whether or not the user can dispense controlled drugs.

Contact Tab

You can enter contact details here. This is an optional extra and isn’t required
to setup a user.

Enter the personal information about the member of staff such as their home
telephone number into the fields provided.

Once you have filled in all the relevant information click OK to save the user.

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 Prescribers
Searching for a Prescriber record
To search for a prescriber, open the Prescribers Screen from the Main Menu.
Go to Administration, Prescriber Tables and then Prescribers.
Press Enter and the Prescribers Screen will open.
There are two ways of searching for a prescriber:

1. Enter the prescribers name in the format- Surname, First name

2. Enter the Prescribers GMS number

If the prescriber record is found they will appear on the Prescribers Screen

Creating a Prescriber record

Open the Prescriber Screen as explained earlier.
Click New to open the Add New Prescriber screen.

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The Details Tab
Please note that all fields marked with * are compulsory.
Enter the prescribers Surname and First name. Other fields such as title
address and phone number are other optional fields which can be entered if
needed.
The prescribers GMS Code should also be entered here if required.

The Practices Tab

Next Open the Practices Tab.

To add the prescriber’s practice(s) click the Add button.

The Select Practice screen will open.
Search for the prescriber’s practice as outlined in Searching for a Practice
Record.
Once the prescriber’s practice(s) have been entered the Work Number,
email, Pager and Business Hours fields can be populated.

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The Forms Tab
Next open the Forms Tab.

Click Add to open the Add New Form(s) screen.

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Select the required form, e.g. GMS, and click ok.

Repeat the process until all forms used by the prescriber are entered.

The Prescriber Code and Review Date fields can now be populated if
required.

Click OK to save the prescriber.

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Editing/Viewing a Prescriber record
Open the Prescribers Screen and search for the prescriber as outlined earlier
in Searching for a Prescriber.

Once you’ve located the prescriber’s record click Edit to open the Edit/View
Prescriber Screen.

Navigate to the field you wish to edit and make your changes.

To save your changes click OK.

Practices
To search for a practice you must open the Practices Screen from the Main
Menu.
Go to Administration tab, Prescriber Tables and then Practices.

In the Search field enter part of the Practice name and press enter.

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Creating/Viewing a Practice record
Press New to open the Add New Practice screen.

Note that all fields marked with * are compulsory.

In the Name field enter the name and address of the practice and move to
the Address field.

You can also enter a phone and fax number for the practice if required.

Press and or click OK to save the practice.

Editing Practice details

Search for the Practice as described before and click the Edit button to open
the Edit/View Practice Screen.

Edit the practice details and press and or click OK to save your changes.

Deleting a Practice
Search for the Practice as described before. Highlight the practice and press
Delete. Click Yes to confirm the delete.

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 Creating a Patient Medication Record
The beginning of this section will focus only on the minimum amount of
information required to create a patient in QicScript PLUS.

For detailed instructions on creating a patient please see the section on

Advanced Patient Setup.

To create a new Patient Medication Record:

Go to Dispensing Tab, and then click Enter Prescription icon and this will
bring up the search for a patient search but to add a new one click new.

Click New to open the Add New Patient Screen.

Add New Patient

Please note that all fields marked with a * are compulsory.

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When the Add New Patient screen opens the focus is on the Surname field.
Enter the surname of the patient ensuring that the spelling is correct and in
the correct format especially for names such as Mc, Mac or O’Dwyer etc.
In the First Name field enter the forename of the patient ensuring the
spelling is correct, and then type the address.
The patient’s default prescriber must be entered next. Click on the search
icon to search for the prescriber name, alternatively type in the prescribers
GMS number.
Next, select the patients Default Scheme. The Scheme number field can also
be entered now if required.

Click OK to save the patient and begin dispensing.

Advanced Patient Setup

To Access this section when entering a new patient or when editing a
patient’s details, click the Advanced button.

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Main Tab

You can overtype any existing information as necessary and skip fields that
you do not want to enter information for provided they are not mandatory
fields marked with a *.

For more information on the Mandatory fields please refer to the Patient
Setup Module.

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Forms
The Forms section holds details of all Form Types that have been dispensed
to the patient and their eligibility status.

To add a form click Add Form. This will display a list of forms to choose from.

If you need to change the default status of a form, highlight the form type
and click Set as Default.

Some forms require a patient code. This is entered in the Patient Code field.
If there are any rules regarding the format of the code they will be displayed
to the right of the Patient Code field.

A review date can also be put in for the form using the Review Date field.
This is used to specify a month when the patient’s card is up for renewal.

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Advanced Tab

The Advanced tab can be used to record any additional Patient information
including:

 Also Known As - Used for when a patient is legally called one name
but known by another e.g. Michael known as Mick.

 Maiden Name - Enter the patient’s maiden name if necessary. Ensure

it is spelt correctly.

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 Date Patient Created - The date on which the patient’s PMR was
created. This date cannot be amended.

 Inactive - If the patient has moved pharmacies or is deceased this

should be marked inactive.

In addition to this Inactive Patients will not appear in the Clinical

details patient search, only active patients will appear here.
To view an inactive patients Dispensing history the user will need to
search for the Patient in the Administration Patient option and
reactivate the patient. Remembering to reverse the changes after
extracting the required information for that patient
 Complete Registration Form – Tick this option to indicate that the
patient has completed any required registration forms.
 Religion
 Marital Status
 Blood Group
 Date of Death - Enter the patient’s Date of Death in the format
DD/MM/YY. This will mark the patient as inactive.
 Occupation
 Ethnic Origin
 Health board
 Referred To - You can record if you have referred the patient to
another prescriber.
 Last Visit
 Recall Interval
 Last Recall
 Nationality
 Signed Up To PCS - If the patient has signed up to PCS (Prescription
Collection Service)
 Home Delivery
 Apply Levy Fee – Some patients may be exempt from paying the
government prescription levy, un-tick this option to turn off any levy
payments

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  Allow Drug Substitutions – Select this option to turn off any drug
substitution pop-ups for this patient only.
 Price Override
 Check Interactions - This tick box must always be selected to ensure
QicScript Plus performs an interaction check on the patient’s PMR
every time a drug is issued.

 Consent to Mail - If ticked then this patient can appear on mailing

lists.

Clinical Notes Tab

The Clinical Notes tab is used to record additional notes on the patient.

You can simply free text the notes and once saved they are displayed on the
Patient Notes tab during dispensing.

You can also record details on Disease Managemnt Schemes and Special
Requiements.

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D.M. Schemes

The Disease Management (DM) schemes records of DM schemes the patient

is involved in.

Press Add to open D.M. Scheme screen.

Use the Up/Down Arrow Keys to highlight the required DM scheme

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To delete a D.M. highlight the D.M. scheme and press Delete.

Special Requirements

The Special Requirements tab is used to record any special requirements the
patient has which the user should be aware of when dispensing. Once a
special requirement has been entered it will be displayed on the DUR screen
during dispensing.

Accounts Tab
The Accounts tab is explained in detail in the Accounts Module.

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Contact Tab

The Contact tab is used to record patient contact details such as

 Home Phone Number
 Mobile Phone Number
 Email Address
 Pager
 Fax Number
 Next of Kin

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Next of Kin
Click New to open the Next of Kin screen.

Enter the Next of Kin details as required and click OK.

Patient Messaging Tab

The Patient Messaging is explained in the Advanced Services Module.

SMS Reminders Tab

The SMS Reminders tab is explained in detail in the Advanced Services
Module.

MDS Tab
The MDS tab is explained in detail in the MDS Module.

Extra Fields Tab

The Extra Fields tab is used to record additional information from the Patient
Registration Form that does not have a set field in QicScript PLUS.

Photo Tab
The photo tab can be used to enter a photo of the patient. This can be seen
in MDS if printing patient charts

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Merging Duplicate PMRs
If you discover that a patient has more than one PMR entered on the system
you can merge the duplicate PMRs into one PMR for the patient.

On the Main Menu go to Administration, Patient Tables and Patient.

Alternatively go to Dispensing.

Search for one of the patients you wish to merge.

Note: Search for the PMR that you wish to be left with after the merge.

Select the patient from the list and then press 1.

Then search for the next patient record. Select the patient and press 2.

Tab to or click the PMR Merge button.

The Patient Merge screen is displayed. The two records are displayed side by
side with the first record you selected on the left side of the screen. This is
marked as the master record to which all other records will merge to. If you

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have chosen the patients in the wrong order just click the other Master
Record tick box to make the second record the master record.

Each PMR has six tabs. If you click on a tab in one PMR the view will change
on both PMRs allowing you to compare the records at the same time.

To merge the PMRs click OK.

The DUR information for Merged Records screen is displayed. This shows all
DUR information for the two records.

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 Patient Search
Search by Name
Click on Dispensing tab, and then click on the Enter Prescription. This will
display the Search for a Patient screen where you can search by using part or
the entire surname. The Search will automatically filter below the search box
where it will give suggestions on the patient you are looking for.

You can also use part or the entire surname followed by a comma and then
the first name (or part of).
For example;
If looking for John Smith
Sm This will return all surnames beginning with Sm
Smith This will return all Smiths
Smith, J This will return all Smiths with a first name starting with J
Smith, John This will return all John Smiths
Sm, J This will return a surnames beginning with Sm that also have
a first name beginning with J

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The ‘More’ button can also be used to provide further details to search by.

You can search a patient with the following patient attributes:

- Surname
- First Name
- Address (First Line)
- Date of Birth (DOB)
- Postcode
- Prescriber - You can search for a patient by prescriber in the same manner
as patient name. In addition, if the prescriber has a code you can enter this
prescriber code instead of a name (You must enter the code in full).
- Patient Ref – You can search for a patient by using the Patient Ref field. This
can be entered in patient registration details. Note: users need to enter the
full Patient Ref when searching.
When you are searching for a patient and they are not on the system, you
can press Insert key to add this patient. The system will use the search
criteria information and populate them for the new patient’s record.

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Note: This is only applied to the first three searching criteria mentioned
above.

Click on Yes to confirm that we want to use this patient as a template. The
Add New Patient window appears with the following patient details
automatically pre-populated for you:

a. Surname
b. Address
c. Prescriber
d. Scheme
e. Scheme Code except the final letter.

The only information you need to enter are the new patient‘s first name and
the last patient code.

Note: Generic Search

You can use a double percentage ‘%%’ to do a generic search. This will return
all results. This can be used to in any search field in QicScript PLUS.

In some areas of the system using this as it can result in long waits, especially
with the drug file. Also note that only a given number of results will be
returned. The default is 50. See the Configuration Settings module for more
information on this.

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 Dispensing and Forms
The following module shows you how to dispense a prescription. This is done
from Dispensing tab. There are a number of different forms that are used for
dispensing. This module only shows the different variants of a prescription
using the Private Prescription (DR) form. Dispensing a prescription using any
form is done in the same way as a Private Prescription with the following
exceptions:

GR – GMS repeat prescriptions should be done using the GR form.

DPS – The patient must be setup as a DPS patient to use this form.

See Patient Setup module for more information.

Note: This applies to other forms that require a patient

code e.g. GMS, HT, and LTI

Stock Order – This is split into two forms, one for a Pink form and another
for a White form.

Before you start dispensing for the first time in QicScript Plus you need to
choose which dispensing layout you would like to use. There are 2 options
available

 .NET dispensing Flow

 Pro dispensing Flo

To select the one required for you store click on the administration tab and
miscellaneous tables and store details. In here, click on the dispensing tab
and select [Link] Dispensing profile.

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 Dispensing
Entering a Prescription
To dispense a script to a patient go to the dispensing tab and search for the
patient as mentioned above, the following screen will appear:

You can use the mouse or use the original shortcut options using the
change box at the bottom of the screen. By entering the number, for
example Change “8”, you can change the prescribing GP for the patient.

Option 1: Patient Name: The patient’s name will be displayed here and if
any patient information needs to be edited it can be changed and updated in
this option.

Option 2: Patients Notes: Notes on the patient can be entered in this option
and will then be displayed when entering a prescription.

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Option 3: Patient Levy Payments: This shows a list of payments for GMS and
DPS patients that are recorded when prescriptions are dispensed.

Option 4: Med Management: this option gives several options for the user to
allow the medication for a patient to be managed in a more structured way,
including conditions and reactions. This area will be explained in more detail
later in the manual

Option 5: Text Messaging: this option needs to be set up by Helix Health and
will be explained in the chapter on Text Messaging later.

Option 6: More Options: Other modules may be added here as requested

such as Health Screening. Contact Helix Health for add-on modules.

Option 8: Prescribing GP: If you have already assigned a doctor to the patient
when setting up the patient, that doctor’s code will appear here.

If you do not want to use this doctor for prescribing, enter in the doctor’s
code you do want to use and press ENTER to accept this. However, if you do
not know this doctor’s code you can enter the doctor’s surname and the
system will bring up all the regular doctors matching this name. If the doctor
you are looking for is still not here you can press F10 to search the GMS
Doctor File for the doctor. Likewise if the patient has no doctor assigned to
his or her file, when you call up the patient you can enter in the doctor’s
surname as explained above.

Option 9: Prescription Pad: Here you can enter the doctor details listed on
the prescription pad, leave as “As Above” unless the two differ (i.e. if one
doctor is using another doctor’s pad)

Option 10: Dispensed By: The logged on user will automatically appear in the
box, if you want to amend the dispenser, type in a new dispenser code.
Alternatively click on the search icon and it will bring up the list of users, you
can then highlight the user required and press ENTER to accept.

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Option 11: Supervised By: This will default to the same as the ‘dispensed by’
option but sometimes when a prescription is entered (e.g. by a technician) it
may need to be checked by another pharmacist. To enter a ‘Supervised By’
name, type in the user’s code and select the user from the user file by
highlighting the user and pressing Enter to accept.

Option 12: Dispensed at: When a prescription is entered the system will
automatically default to today’s date and time. However if you need to enter
a prescription for another date either for past or future dates you can do so
by typing the date and pressing Enter to accept.

Option 14: Date Written. If the date the script was written differs from the
dispensing date type the written date here. This is used for forward dating
and back dating scripts. The claim month should also be changed if the
month for this date is not the current month.

Option 15: Claim Period. When a prescription is entered the claim period
automatically defaults to the current month, telling the system that you will
claim for this prescription this month. However if you have entered a
prescription for a future date you will have to change the claim period also
for this prescription. Enter the correct claim month here.

Option 16: Late/Urgent Script. When a prescription is entered, this field will
automatically default to N – Normal script. If however a prescription is late
or urgent you can enter this into the system by changing this field to L – Late
or U – Urgent the system will then add the relevant fee to the normal
dispensing fee. The appropriate time should also be entered.

Option 17: Emergency Supply / Loan. When a prescription is entered this

field will automatically default to N – Normal. If however a prescription is an
Emergency Supply, enter Type E or a Loan Prescription type L.

Both these options can be entered at the end of the prescription if not ticked
here.

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Once you have selected the patient details above as needed, press enter and
the following Patient Medication Screen will appear.

Option 1: Drug Name: begin by typing in the name of the drug that you want
to dispense, the search will suggest drugs for you based on what you are
typing in, use the mouse to select or down arrows to select the drug and
press enter or use the function keys, F1, F2, etc..

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To change the name to appear on the drug label, right click on the drug name
field and the follow options appear:

Option 2: Quantity Prescribed. Next you must enter the quantity on the
prescription. This defaults to one full pack, press the Enter key if this is
correct or input the correct quantity to prescribe and press Enter to accept.

Option 3: Quantity to Dispense. This option is skipped over but you can
select it before you print out the script label if needed.

Option 4: Quantity still owed. This will default to zero but can be filled if you
still owe some of the medication to the patient (e.g. if you do not currently
have enough in stock).

Option 5: Instructions. It is here that you enter the dosage for the drug. You
can use codes or enter text dosages by just typing. A default direction can be
entered in the settings if required also that will appear on each drug
dispensed, it can be deleted or used at the time the drug us being entered.

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Enter the dosage code and press Enter. If the dosage code is unknown press
the INSERT key and you can search for it by typing in a word from the dosage
that you are looking for and press Enter. The system will display a list of all
possible dosages containing that word. Highlight the dosage you require and
press Enter to accept. However if you have searched for a dosage and it is not
on the dosage file you can add your own dosages by pressing Insert, and
typing in the dosage required for the drug.

Option 6: Scheme. This option is taken as a default from the patient file but
you can change it if needed.

Option 8: Repeat. If there are any repeats for this prescription, type the
number of repeats here.

Press enter to finish and save the item, the label should print for the item at
this stage.

To finish the prescription, press F10, or select Esc.

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If you press F10 before confirming the Quantity prescribed, the following pop
up will appear.

This will stop user’s accidently dispensing drugs.

Copying Items from the History

A quick way of dispensing is to copy items that have been issued before and
are in the patient’s history.

To copy items from the patient history:

1. Open that patient and enter into the dispensing screen

2. Press the TAB key on the keyboard to view the prescription history
for the patient.

3. Select the item(s) you want to copy by scrolling down to highlight the
items and then pressing the ENTER button. When you press ENTER
on an item, a green arrow will appear beside it to indicate that it will
be copied.

4. Once all items have been tagged, press TAB or Esc again to return to
the dispensing screen.

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 5. Each item tagged will appear one at a time, you can make changes
here if needed, or press enter to dispense and move on to the next
item.

6. Once all items are dispensed, you can enter more items as normal, or
press F10 to finish the script.

When copying items from the history, instead of using ENTER to tag items,
you can use the number keys; 1,2 etc. This will allow you to split items onto
different script numbers/ schemes.

For example in the screen shot below there six GM items all tagged with ‘1’
and one GM item tagged with ‘2’:

This meand that when you Tab out to dispense the items, you will get 6 items
on one script number and the aspirin will automatically be on another script
number.

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Private or DPS Repeats
To enter Repeats for Private prescriptions enter the number of repeats left,
so if the prescription is repeated by 2 enter in 2 here denoting that there are
only 2 repeats left on this prescription. The system will display on the
patient’s history that there are 2 repeats left.

GMS Repeats
To enter Repeats for GMS prescriptions (not GR scripts) input the number of
repeats left, so if the prescription has 2 repeats left, enter in 2 here denoting
that there are only 2 repeats left on this prescription. The system will display
on the patient’s history that there are 2 repeats left.

Entering an item and adding repeats will display the number of repeats
remaining in the status column. e.g. 3 Left.

Qicscript Plus also counts down the repeats

GMS Repeat prescriptions (GR) will be displayed as follows

Part 1, Part 2, Part 3

Repeats on other schemes (GMS, DR etc.) will be displayed as follows

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1 of 3, 2 of 3, 3 of 3 and RPT: Expired

When entering parts for a GR script put in the number of parts for example 1
of 3 etc… if is not the first part then you can enter in where the other parts
where dispensed.

Option 9: Repeat Expires. An expiry date can be entered in here usually 6

months for a valid script but any date can be selected.

Cost: The cost price of the drug is displayed here. If you want to modify this
price type in the new cost price (including decimal point) and press Enter to
accept.

Fees: The fee for this drug is displayed here, but if this needs to be changed
for any reason simply type in the new fee (including decimal point) and press
Enter to accept.

Mark-up: This option displays the mark-up. You cannot amend this option.

VAT: The VAT value of this drug is displayed here. If this needs to be
changed for any reason simply type the new amount (including decimal
point).

Price: Here you will find the total cost of the drug to be dispensed.

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Generic Substitution
As you dispense an item you will be able to see if an item is part of an
interchangeable group. The heading on this column is ICG (Interchangeable
Group)

If you pick an item that it part of an interchangeable (IC) group and is not the
cheapest item in the IC Group the following screen will appear.

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The drug you have chosen will be in RED text. The cheapest items the IC
group will be in GREEN text. You will also be able to see the stock levels of
the drug if the stock module is being used.

At this stage you can choose an alternative product and this will be dispensed
or click Cancel to keep the original choice.

Do Not Substitute
If the Prescriber writes a prescription and specifically states against one or
more of the items, “Do Not Substitute”, you can recorded this at the time of
dispensing.

Click on the shortcut Alt + D or tick the DNS box to record DO NOT
SUBSTITUTE.

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Should you wish to view the Do Not Substitute flag at a later date click on F9
and select option 38.

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ALT Functions
When you have finished entering the detail for the Script the following screen
will appear giving you a list of further options. You can press ENTER at this
point to accept the script as entered or press ALT and the relevant key to
record the script in a different way. The Alt options are as follows:-

ALT+P: Phased Script.

By holding down the ALT + P keys together, the system allows this
prescription to be phased. The system will require the following information:

The quantity that you are dispensing to the patient now will appear in the
Quantity to issue box. The system will display the balance on the history
screen.

To issue the next phase press Tab to repeat the prescription. The system will
dispense the next instalment of the balance. The balance will default to the
next quantity to be phased and you can amend it accordingly.

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Edit a Phased script
To edit the issue detail on a phased prescription select the item and press F9.

Select the magnifying glass beside field 8 which will show the issue details.

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Select the issue you need to modify and press OK. Make the change to the
issued amount and click ok.

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ALT+N: Not Dispensed.
If you want to claim a fee for a Not Dispensed item press ALT+N. The system
will mark this item as Not Dispensed. It is important if using Claims 2 to put
through HT patients drugs as Not Dispensed if you are claiming the HT fee for
a month where they do not receive any drugs. The system will ask you to
enter a reason why you are not dispensing this item.

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ALT+A: On Account.
This key is used for patients whom you have not set up as on account on the
patient file but whom you want to add this item only on account. Press
ALT+A and this item will go on account for this prescription only. Any further
prescriptions dispensed will not go on account unless you press Alt+A again.

ALT+W: Change Warning.

All drugs have warnings set up against them, but if you need to change or add
to the warning that is already assigned to a drug, press ALT+W and the
system will allow you to amend warnings when dispensing.

ALT+E: Emergency Supply.

If you need to dispense a prescription as an Emergency Supply press ALT+E.
On the patient’s history you will note an “Ex” has appeared reminding you
that this script was dispensed as an emergency supply.

ALT+R: Rx Required.
If a patient has no prescription with them but needs the medication and will
return at a later date with the prescription press ALT+R. The script is
recorded as normal but on the patient’s history where the script number
usually appears, Need Rx is now displayed and highlighted in Red reminding
you to ask for the prescription from this patient.

ALT+L: Print No Label.

If you do not want a prescription label to print out when a drug is dispensed
(maybe because this is an OTC drug) press ALT+L here and the script will
record as normal but no label prints.

ALT+Q: Query This.

This option is mainly used for schemes that are transmitted electronically. If
you have entered a prescription and need to check this before transmitting,
mark it as Queried by pressing ALT+Q. When it comes to transmitting, all the
scripts marked as Queried will be kept separate allowing you to check them
before verifying as OK and transmitting.

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ALT+M: Miscellaneous Comments.
If you want to enter any script comments press ALT+M and enter the
comments. The script then enters as normal and the script comment appears
on the patient’s history. This will display the letter C beside this drug in the
PMR.

ALT+F: Edit in Full.

If you have entered a prescription and then need to change some details,
press ALT+F and the system allows you make as many changes to the script
as required before saving it on the patient’s history and printing a label.

ALT+B: Batch Details.

If you keep batch details, when you enter the prescription press ALT+B to
enter these details. You are required to enter in the Batch Number and
Expiry Date. The prescription then records as normal.

ALT+H: Pharmacist PILS.

If you want to view Pharmacist PILS information when entering a prescription
press, ALT+H. A new window will open with the drug details. You can then
print this page.

Editing a Script
To make any changes to a script, press tab to view the prescription history.
Highlight the item to be edited by scrolling down using the arrow keys on
your keyboard, or clicking once with the mouse and press F9.

Edit prescription Item

Once the item is selected press the Edit button at the bottom of the screen or
press F9.

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Select the option to edit and press enter, make the required changes and
select OK to save.

Edit prescription in Full

You can also edit the prescription as a whole, for example to change the
prescriber for the script, or the date written etc.

Highlight the item and select the More option from the menu (double arrow
icon) and select Prescription View, alternatively, press P on your keyboard as
a shortcut.

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This will open the prescription view of the script; all items on the script
number will be listed together. You can choose to edit, add or delete items
on the script from here.

The top of the list (highlighted in pink) gives the script details; the script
number, type and prescriber . All items in the script are listed below (in blue).

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You can edit general details on the script by right clicking on the main script
details (in pink):

Right clicking here gives the user the following options:

 Reprint Label
 Print MARR Sheet
 Show patient Information Leaflet
 Show Wants List details
 Cancel Print
 Change GR repeat part
 Tosho
 Change Script Details – This option will allow the user to change the
Claim month, date dispensed, and date written for all items on the
script.

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Move Items
If script items have been added onto the same script number incorrectly,
they can be moved onto a new number. This can occur for GMS prescriptions
for example, where items are spread over two scripts and need two script
numbers.

To move items of a script already entered onto a new script number:

 Tag the items to be moved (Tab into the history and press enter to
tag an item)
 Press the More option in the menu at the bottom of the screen
(double arrow icon)
 Select the Move button. You will see a prompt to confirm the move,

Merge Items
If 2 items go through on different scripts there is a facility to merge them
onto a single prescription. To do this tag the first item with a 1 and the
second item with a 2 and select Merge by clicking on the More option
(double arrow icon) at the bottom of the menu screen.

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Both items will now be on the same script.

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Dispensing a Loan Prescription
When the patient returns with the prescription, you can enter this into the
patient’s PMR and mark the script as received. Call up the patient’s history
and press Tab. This will list all the previous medication received by the
patient. Highlight the drug that requires a prescription and press Enter.
Then press Escape and the system will bring up the following message:

Select Y for yes to proceed and mark the script as received, or no to cancel.

Another message will open:

You can choose from the following three options:

Rx Received (1) – This will mark the script as recived

View Rx (2) – This will not mark the script as received and let you view the
item

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Rx Received – Dispense Additional Quantities – Select this option if you want
to change the quantity of the item(s) on loan. The script will be marked as
received.

To add additional items onto the script, select the Add item option at the
bottom section of the screen.

Dispensing a Prescription with an Owing

Select the patient and press Tab to enter their history. Select the owing and
press Enter then Esc. The remaining amount will be displayed by default in
the Quantity to Issue box.

Press enter to dispesnse some of the balance:

If you are dispensing the amount owed to the patient press Enter and the
system will print off a label for the amount. If you still do not have enough
stock to fulfil the prescription enter the amount you are dispensing to the

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patent in this box and press Enter. The system will print a label for the
amount being dispensed and also an owing label for the amount outstanding

Copying without issuing outstanding Quantity

You can copy an item that has an owing or phased outstanding without
having to issue the outstanding quantity.

To do this the pharmacist should tag the item using the letter C.

When the pharmacist presses C the arrow will be blue. When the pharmacist
presses Tab to copy the item they will not be asked if they wish to fulfil the
owing or issue the next phasing.

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PMR Shortcuts
Search
In the patient History (Tab) Pressing Control + F will allow user to find a
particular drug in the patients PMR. A find option will appear under the list
of scripts in the PMR.
The user can choose whether to display the dosage or not within the patients
PMR by ticking the box shown below.

Reveal
In the PMR, the user can highlight each time a patient has been dispensed a
certain medication. Select the drug in the patient history, and press ‘shift’
and ‘?’. This will remove all other drugs from the list apart from the one
selected. To revert back to the full list, press ‘shift’ and ‘?’ again.

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Reprinting
Labels can be reprinted from the Patient History screen.

Search for the patient PMR, TAB into the history and highlight the Item for
which you need to reprint the label(s) / receipt.

Select the Reprint button.

The Reprint screen is displayed. Using the mouse select the labels you wish
to reprint and click OK.

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Drug Comments
When a user makes a comment against a drug a C will appear on the patient
PMR. To view the comment the view will click the C once.

The C will appear against the drug if Comments are added to any the
following:

 Dispensed Item Comment (Alt M)

 Prescription Comment - Edit the script and select Advanced and
prescription Details to enter prescription comments
 Prescription Item Notes - Edit the script and select Advanced and
select Prescription Item Details to enter prescription comments

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Pharmacist Advice Labels
The pharmacist can choose to print an additional label after the bag label
with any further advice or instructions for the patient. To activate advice
labels, go to Administration, Miscellaneous Tables, Store details and select
the Labelling tab. Tick the option ’Ask Pharmacist for advice’.

When dispensing once the user finishes the prescription, the following option
will appear:

The pharmacist can type in any advice needed and click OK to print the label.

The advice is stored against that drug in the patient PMR, edit the item and
go to advanced options and go to prescription details:

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Click gthe Print option to reprint the advice label.

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Document Scanning
It is possible to scan documents and save them to a patient’s PMR. This can
be used to scan prescriptions or any other documents relating to the patient.

Setup Instructions and Configurations

To enable scanning on a workstation, go to the administration tab and select
Miscellaneous Tables and Workstation.

Tick the option named ‘Enable Scanning’ shown below:

If the scanner is connected to this workstation the following options should

also be entered:

Scans Directory – The directory in which scanned files are stored before
being imported to the database. The path is as seen by the workstation and
the workstation must have write access to it. Leave blank for default.

c:\program files\helix health\QicScript\Client\Working folders\Scans

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Module filename – The filename of the executable that does the scanning
needs to be entered here. Leave blank for default. ([Link])

Scanner – This can be left if there is only one scanner. If not blank, it must
exactly match the name of the scanner as shown in devices and printers. The
dropdown list is populated only if scanning was enabled when you started
QicScript Plus.

Use Document Feeder – This option indicates whether the sheet feeder is
used (rather than the flatbed). The normal behaviour is to scan all pages in
the feeder (with a limit of 99) when this is on. If this option is turned off, it
attempts to scan one page only.

Using Document Scanning

From the PMR there is a new side menu that can be opened on the right of
the patient history:

This will display the document scanning section of QicScript Plus. This area
will display two separate sections, one for patient related scans and one for
prescription related scans.

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You can also see if there is a scan against a prescription from the patient
history or PMR, a paperclip icon will appear beside an item if there is a
related scan available:

Patient Related scans – These are scans that are manually added through
this screen.
Prescription related scans – These are scans that are added during
dispensing and will have a script number as a file name.
From this screen the user can click on:
Scan new – This will initialize the scanner and scan the document that’s
waiting to be scanned.
Add Scanned – This will allow the user to search their PC for already scanned
document and add them to this screen.
Delete – This will delete the selected image
Update – This will update the file name to what you have typed into the text
field.
Print – This will print the selected image.

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Scanning Prescriptions
Prescription related scans:

During the dispensing process click Scan to scan a prescription:

A paperclip icon will appear beside the script in the patient history denoting
that a scan is attached to that script. Double click on the paperclip icon to
show the scan.

The scan will also appear in the patient scans tab mentioned above, the name
of the scan will show as the script number.

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Implied Conditions
When a pharmacist is presented with an implied condition check the
following message will appear:

Note: this can be activated through administration by selecting:

Administration, Miscellaneous Tables, Store Details, and Dispensing Tab.
Then tick the option ‘Prompt for Implied Conditions Check’.

YES: If the pharmacist selects Yes the implied condition will be added to the
patient’s Medical Conditions and it will be included in future Condition –
Interaction Checks. It will also be displayed in the Medical conditions section
on the patients PMR.

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NO: If the pharmacist selects No the implied condition will be added to the
patient’s Medical Conditions and will NOT be included in future Condition –
Interaction Checks. It will not be displayed in the Medical conditions section
on the patients PMR. It can be viewed by opening the Medical Conditions
section in the patients file.

Ignore: If the pharmacist selects No the implied condition will NOT be

added to the patient’s Medical Conditions and will NOT be included in future
Condition – Interaction Checks. The Implied condition Found warning will
appear again the next time the drug is dispensed to the patient.

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Vaccinations
Enter Vaccinations
It is possible to record vaccinations that are given in the pharmacy on the
patients PMR and then print a vaccination report.

Dispense the vaccine as you would any medication.

Before saving the item, select Options and select Vaccination:

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The vaccination details screen will open and you can enter the details and
select Save.

The user can then save the vaccination details and finish dispensing the item
as normal.

A vaccination report is also available. See chapter on reports for more details.

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Extemporaneous Preparations
Dispensing Extemporaneous Preparations
To dispense an extemporaneous preparation, type newextemp in the drug
search and press enter. This will trigger a new Extemp to be created.

Then select the extemporaneous category you are going to prepare and press
enter to select:

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The following options should then be entered:

 Drug name to appear on the label.

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  Unit of Issue. E.g. ml
 Enter the first ingredient.
 Quantity required
 Batch No
 To add another ingredient select option 7 (New) and press enter.
Follow the same steps as used when adding the first ingredient

When all ingredients have been added select OK to save

You will then be presented with a pop up showing the extemporaneous

preparation that has been created.

Press enter to select the extemp to be dispensed.

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The Drug Name will be populated with the name the user chose to appear on
the label. The Quantity Prescribed will be Quantity of all the ingredients
combined. Press enter to confirm the Quantity and enter the dosage
instructions.

QicScript Plus will automatically enter the combined cost price off all
ingredients in the cost field and also automatically enter the fee.

Note: The fee entered is based on the extemporaneous preparation

category chosen by the user.

Finish the item as normal and the ingredients will be added to the wants list.

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Copying Extemporaneous Preparations
To copy an Extemporaneous Preparation tag the item as normal. The
following pop up will appear:

Select Yes to manufacture a new batch of the drug.

You can choose Use Previous Manufacturing [F10] to use the ingredients and
the quantities of the item being copied and then finish the extemporaneous
dispensing as normal. Otherwise, enter the details here as required and
select OK to save and dispense.

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Extemporaneous Categories
The extemporaneous categories have been setup in QicScript Plus with the
correct Fees and claiming codes. The fee will be automatically applied to the
Extemporaneous preparation and the claiming code will be sent as part of
the claim file.

To view the extemporaneous categories the user can select Administration –

> Drugs -> Extemporaneous Categories

If the Claiming codes, Fees or schemes permitted on change in the future the
user will be able to edit the fields from this section.

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Re-Order Forms
The ability to print re-order forms has been added to Qicscript Plus. The
following forms can be printed.

 Prescription Reorder Form

 Prescription Reorder: Collection by Pharmacy
 Patient Medication List

To generate the forms the pharmacist must first decide which items they
would like to appear on the forms.

To do this the pharmacist should tag each item required using the Letter ‘R’.
When an item is tagged a red arrow will appear beside the item.

The pharmacist will then press Tab and they will be presented with a new
window which will have 3 tabs.

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Re-Order Form Window
The Re-Order form window will have 3 tabs.

1. Prescription Reorder Form

2. Prescription Reorder: Collection by Pharmacy
3. Patient Medication List

The pharmacist can use Page Down and Page Up to move through the three
Reorder form tabs.

Prescription Reorder Form

The patient’s Name, Address, Medical Card Number and the patients default
doctors details will automatically be populated on the form along with the
medications that were tagged.

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Edit Fields
The following fields can be edited on the reorder forms.

 GP Name
 GP Address
 Date
 Qty
 Instructions

When these fields are edited the equivalent fields in the other reorder forms
will also be changed.

NOTE: Editing these fields will not update the patients PMR.

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Text Boxes: Prescription Reorder Form
Text Box A: Text Box A contains the following Default Text
This form can be used to order medicine from your GP surgery in line with local
surgery protocols. All regular medication should be requested at the same time (if
possible). Please be aware that GP surgeries may require up to 72 hours to safely
process prescription requests.

Text Box B: Text Box B contains the following Default Text

This report was generated by %PHARMACY% , %ADDRESS% on %DATE%. If you have
any queries in relation to this medication list, please do not hesitate to contact us at
%PHARMACY_PHONE%.

Edit Text Boxes

If Pharmacists want to change the text in the text boxes they can edit the text
and use the Save button to save the changes so that they appear the next
time the form is used.

The pharmacist can add custom fields to the text box by right clicking on the
text box. They will be given the option to add the following custom fields.

 Pharmacy Name: %PHARMACY%: When the form is printed the

pharmacy name as it appears in Store Details will print on the form.
 Pharmacy Address: %ADDRESS%: When the form is printed the
pharmacy address as it appears in Store Details will print on the form.
 Pharmacy Phone Number: %PHARMACY_PHONE%: When the form is
printed the pharmacy phone number as it appears in Store Details will
print on the form.
 Date when printed: %DATE%: When the form is printed the date the
form was printed will print on the form.

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Save Button
After editing the text the pharmacist can use the save button. The new text
will be saved and will appear in the text box the next time the form is opened
for all patients.

Default Button
If the pharmacist has edited and saved the new text to the text box and the
pharmacist is not happy they can revert to the original default text by
pressing the Default button. This will restore the store default Text to the
text Box.

Make this the Default Value

Pharmacists can change the set Default value by editing the text in the text
box and right clicking and selecting “Make this the Default Value”.

Notes Box
This is a free text box. The text will not be saved anywhere. It will only appear
on the printed form.

Print Re Order Form

To print the form the pharmacist should select Print. This will show the print
preview and the pharmacist can then print the form.

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Prescription Reorder Form: Print Preview

When finished with the form the pharmacist should select the close button.

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Prescription Reorder: Collection by Pharmacy

Text Boxes: Prescription Reorder: Collection by Pharmacy

Text Box A: Text Box A contains the following Default Text
Please have this prescription ready for collection by %PHARMACY% on
__________________

Text Box B: Text Box B contains the following Default Text

I consent to %PHARMACY% collecting prescriptions from your surgery. Signed:
___________________
This request was generated by %PHARMACY%, %ADDRESS% on %DATE%. If you have
any queries in relation to this prescription request, or cannot facilitate collection,
please contact us on %PHARMACY_PHONE%

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Print Re Order Form
To print the form the pharmacist should select Print. This will show the print
preview and the pharmacist can then print the form.

Prescription Reorder: Collection by Pharmacy: Print Preview

When finished with the form the pharmacist should select close.

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Patient Medication List

Text Boxes: Prescription Reorder: Collection by Pharmacy

Text Box A: Text Box A contains the following Default Text
This report was generated by %PHARMACY%, %ADDRESS%. If you have any queries in
relation to this medication list, please do not hesitate to contact us at
%PHARMACY_PHONE%.

Signed: ________________ Date: ___________________ (These fields cannot be

removed)

Notes Box
This is a free text box. The text will not be saved anywhere. It will only appear
on the printed form.

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Print Re Order Form
To print the form the pharmacist should select Print. This will show the print
preview and the pharmacist can then print the form.

When finished with the form the pharmacist should select close.

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Re-order Form: Dispensing
When the pharmacist selects close on the Reorder Selection form window
they will receive the following pop-up.

“Would you like to dispense the items now?”

Selecting Yes will dispense the items.

Selecting No will return the pharmacist to the patients PMR.

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Re- Order Forms: Pharmacy Logo in Footer
Pharmacists can add a logo to the footer of the re-order forms. The logo
should be saved to a folder on the computer. To load the image the
pharmacist cab go to the Advanced tab in the store details and browse for
the file under the Re-order Reports Image Path.

The image being used needs to be 100 x 740 pixels. Anything larger will not
fit and anything smaller will be centred at the bottom of the footer box.

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Pharmacovigilance: Black Triangle
A black inverted triangle '▼' will appear on the package leaflet of certain
medicinal products on the EU market, following an Implementing Regulation
adopted by the European Commission. This symbol will flag to patients and
health care professionals that a medicinal product is subject to additional
monitoring, and its accompanying text will encourage them to report any
unexpected adverse reaction through national reporting systems.

Drug File
A new flag has been added to the IPU drug file and in turn a new field has
been added to Qicscript Plus. If the Pharmacovigilance flag is active on the
IPU drug file then pharmacovigilance field will be activated in the drug file in
Qicscript Plus after the drug file has been imported.

Drug File: Pharmacovigilance Field

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Drug Search

When the pharmacovigilance field is active an inverted black triangle will

appear in the drug search.

Dispensing Drug Search

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Drug Search MDS Dispensing

Medication Label
When the pharmacovigilance field is active an inverted black triangle will
appear in the medication label.

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 Med Management
When you search for a patient using the .NET workflow, the clinical details
screen will open. Option 4 here links to Med Management. The Med
Management section give the user access to the following options:

 Medical Conditions
 Patient Assessments

 Follow Up / To Do List
 Intervention Details
 Adverse Reactions

Medical Conditions
The user can add patient medical conditions through this option in clinical
details, Med Management, and also from the dispensing screen by clicking on
Medical Conditions.

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To add new medical conditions, select the option for Medical conditions and
click Add.

Click the search button to search through a list of medical conditions.

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Once the condition is entered, the user can also add comments and
therapeutic Goals.

Click OK to save the medical condition.

Patient Assessments
The patient assessments option give the user access to the patient Clinical
Review (MUR). Click Add to record a new MUR.

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Enter any information required in each tab, use the Next and Previous
buttons to move between tabs. Click OK to save, a printout of the review will
open, click print to print the document.

Follow Up / To/Do List

How to Create a Follow Up/To Do Task
Having searched for and selected the relevant patient, select option 4 for
‘Med Management’ on the Personal Details Screen. Then select ‘Follow
Up/To Do List’ from the available list of options under Med Management.

The following window will be displayed:

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Click ‘New’ to create a new Follow Up/To Do task. The following window will
be displayed:

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The user should enter the following details:

 Description
 Task is Due date
 Details of the Task

Click ‘Ok’ to save the Follow Up/To Do task.

Once the patients file is reopened and the Task Due date is within the next 5
days, the Follow Up/To Do task will appear as per screen shot below:

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The task will appear in the patients file, 5 days prior to the Task Due date and
5 days following the Task Due date.

To stop the task appearing, the user should set the task to ‘Completed’ as per
screen shot below:

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Intervention Details
Interventions can be recorded against a patient to document different
scenarios and situations that might arise regarding prescriptions. Some
examples of interventions that may need to be recorded are:

 Dosage too high

 Dosage too Low

 Inappropriate / wrong drug

 Adverse reactions to prescribed drug

To record an intervention, from the clinical details screen, select option 4

Med Management and choose Intervention Details, or go to dispensing, click
on the APC tab, and select Interventions.

Once the interventions screen opens, any previous interventions recorded

against this patient will be shown here.

To add an intervention, click Add. The following screen will open:

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The reason for the intervention is a required field, select this by clicking the
search option. Choose from the list of reasons and click OK.

Other details of the intervention can be entered:

 Prescriber

 Condition

 Drug

 Date Logged

 Remind Date

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  Total Time, Estimated Cost, Charge, Value to Prescriber – These
options will be entered depending on the reason for referral.

 Actions – Choose from a list

 Outcome – Choose from a list

 Counselling Given

 Notes

 Finished – Select this option if there are no further actions on the

interventions.

Search Interventions

In the main Dispensing menu, there is an option called Unfinished

Interventions. This section allows the user to search for any unfinished
interventions.

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The user can search using the following criteria:

 Patient
 Prescriber
 Condition
 Drug
 Date Logged
 Reason
 Action
 Outcome
 Logged By
Interventions can be added, edited and deleted from here.

Intervention Reports

There are a number of reports available relating to interventions. Details of

these reports are explained in the reports module of the manual.

Adverse Reactions
Patient allergies can be added through adverse reactions in the Med
Management section, and also through the dispensing section by clicking on
Allergies.

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To add an allergy, open the allergy section and click Add. The Drug Search
screen will open. Search for the related drug and click OK. The user will then
be asked to record a severity for the reaction. To skip this press Cancel or Esc
on the keyboard.

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Next, a pop-up window will open prompting for the user to enter the
symptom of the reaction. To skip this press Cancel or Esc on the keyboard.

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Once the drug, severity and symptoms are added, the above screen will
open, here the user can add any additional notes. Click OK to save the allergy.

Dispensing and Allergies

When a pharmacist enters an allergy (ADR) against a patients file and when a
drug which has the same active ingredients is subsequently dispensed to the
patient the pharmacist will receive a warning.

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Clinical details additional information
All items dispensed will be displayed on the Clinical details screen in the
Dispensing History view.

On the bottom there is a More option, selecting More will show more
buttons allowing user to view additional options

Summary and APC Options

On the left hand side of Clinical details there is the summary tab and APC
(Advanced Pharmaceutical Care) tab

 Click on the Patient Details option to edit any patient registration details
such as prescriber, scheme details or contact details, etc.
 Notes: These are the patient notes entered in when adding patient
details, again these will always be displayed once it is recorded in patient
details.
 Clicking on the allergies option will open up the drug selection dialog
allowing user to enter in drugs that the patient has allergies against; the
allergies once populated will always be displayed here for their next visit.

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 Medical conditions: By clicking on this option it allows user to enter in
any specific conditions that they may have, again this will always be
displayed here

Interchangeable Lists
As the IMB may release new Interchangeable Group Lists at any point
in the month, the IPU will release a standalone Interchangeable List on
an ad hoc basis. This means that if the IMB release a new group at any
time of the month you need to run this list only and not the full IPU
file.

The Interchangeable Group Lists will also be included as part of the

monthly IPU update from September 2013 onwards.

There is no change in how you download the IPU monthly file.

Standalone Interchangeable Group Import

To import a new interchangeable group/s go to Administration – Import and
select interchangeable group List.

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Browse to the file location and select Start interchangeable group import.
Your interchangeable groups are now up to date.

ICG Code Field

A new filed ICG Code has been added to the drug file. When this field is
populated this will indicate that the item is part of an interchangeable group.

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Both the monthly update and the interchangeable standalone group import
will add the ICG Code to an item.

Drug Substitution
You can set preferred products within QicScript Plus. If a certain drug is
selected for dispensing, a message will appear prompting the user to
dispense a preferred product instead.

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In order to set up preferred drugs for product substitution, go to
Administration, Drug Tables, and Product Substitution:

Firstly, you must select the preferred product; the user will be prompted to
use this drug.

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Next select the drug(s) you with to be substituted if dispensed, i.e. the drugs
you do not want to be dispensed. You can search using either, BNF
classification, ATC Code, or alphabetically by name. Double click on the drugs
you want to be substituted. Click OK to save.

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When dispensing, if the user selects any of the drugs selected for
substitution, a pop-up message will appear asking if the user wants to
substitute the item for the preferred product:

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If you select Yes, the preferred product will be dispensed.

If you select No, the user must select a reason from a list, for not choosing
the preferred product.

Parallel Imports (PI) Virtual Products

PI Virtual Products allows users to group PI products and combine their stock
levels.

To create PI Virtual Product: select Administration – Drugs – PI Virtual

Products

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Select New to create a new PI virtual product.

The user will be asked if they wish to copy an existing product Yes or No

If the user chooses Yes they will be asked to search for the first drug they
wish to add to the PI virtual product.

The user should select the drug the wish to add to the PI Virtual Product.

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The generic name will be filled in as this is taken from the first drug the user
chooses for the PI virtual product.

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NOTE: If the user chooses NO the above screen would be blank and the user
would manually have to add the Generic Name.

The user does need to enter the following to complete the setup.

Brand Name: The user will create the new name. They can enter any text
they wish so. When creating the New Brand Name the user should enter the
name in the Name field and choose OK

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Please be aware that whatever name is created here is the name that will
appear on labels and on all reports.

Products in PI Virtual Group: The user must also add the remaining PI
products to the group.

Supplier: The user should add the default supplier.

Set Claim: The user needs to choose which drugs details they want to send as
part of the claim. This field is mandatory

The Trade Price, PCRS Price, Vat and Mark-up code will be automatically
populated when the user chooses which item to set as claim.

Once all of the drugs have been added to the PI Virtual Product the stock for
each of these items will be combined and recorded against the PI Virtual
Product.

If the user attempts to add an item to the PI Virtual Product after the initial
setup they will see the following Pop up.

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There are three options:

Yes -This will add the item to the PI virtual product and the stock level for the
item will be added to the stock level of the PI virtual product.

No – This will add the item to the PI virtual product, but the stock level for
the item will not be added to the stock level of the PI virtual product.

Cancel -This will cancel adding the item to the PI virtual product.

If the user attempts to delete an item from the PI Virtual Product they will
see the following Pop up.

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There are three options here:

Yes - This will remove the item from the PI virtual product and the stock level
for the item will be deducted from the stock level of the PI virtual product.

No - This will remove the item to the PI virtual product, but the stock level for
the item will not be removed from the stock level of the PI virtual product.

Cancel - This will cancel the removal of the item from the PI virtual product.

NOTE: IT is recommended that the user should double check the overall
stock level for the PI Virtual Product when an item has been added to or
removed from the PI Virtual Product.

When dispensing the PI Virtual Product for the first time the user may have
to search the full drug list for the product. Once the item had been dispensed
it will appear on the quick search list.

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NOTE: The item associated with the PI Virtual Product can be seen on the full
drug search but they will not be seen on the quick drug search.

The PI virtual product should be dispensed as normal and the quantity

dispensed will be deducted from the PI virtual product stock only.

Depending on which re-order method the store is using the PI Virtual product
will appear on the wants list under the default supplier set when creating the
product.

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When sending the order to the supplier the correct ordering code will need
to be sent to ensure that the correct drug is being ordered.

Certain suppliers will only accept or recognise particular ordering codes. E.g.
PCO may only accept the PCO ordering code or IMED may only accept the
IMED ordering code. Therefore if the PI virtual product is on the PCO wants
list it will need to send the PCO ordering code or if the PI virtual product is on
the IMED wants list it will need to send the IMED ordering code.

In order to ensure that the correct ordering code has been sent we have
linked the manufacturer (who is generally the parallel importer) to the
supplier.

In the example above the PI virtual product is on the PCO wants list therefore
we need to ensure that the PCO ordering code is sent. We need to link PCO
the manufacturer to the PCO the supplier.

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To do this go to the Supplier file and open the PCO supplier. A new field
Manufacturer has been added. The user should enter the manufacturer
whose ordering code will be accepted by the supplier. This will ensure the
correct ordering code is sent.

When the user checks in the delivery the delivered quantity will be added to
the stock levels of the virtual product.

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 Reference Pricing
The following section is a guide to Reference Pricing. On or after the 1st of
November when the pharmacist logins to Qicscript they will be asked if they
wish to switch on Reference pricing, the user should select Y to activate.

Scheme settings
Use Reference Price
When the pharmacist activates reference pricing this will activate the ‘Use
Reference Price’ setting on all schemes with the exception of the DR (private)
scheme and Local Schemes.

Pharmacists can switch On/Off reference pricing for any scheme if the wish.

To do this the user should simply go to the Options tab in each scheme and
edit the ‘Use Reference Price’ setting.

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Ask for Written As
During dispensing users will get a pop up asking them to enter how the drug
was written on the prescription. If the user doesn’t want to get the pop-up as
part of the dispensing it can be turned off at scheme level.

Note: This option is turned on by default for all schemes and only works
when the option ’Use Reference Price’ is Active in scheme settings.

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Co Payment Tab
A Co-Pay will be charged to a customer who refuses a generic substitution
and instead would like a different drug.

Pharmacists can decide themselves how the Co-Pay will be calculated and
can apply different Co-Pay calculations to each scheme.

A new Co-Payment tab has been added to each scheme settings. These
figures will be used to help calculate the Co-Payment.

The pharmacist can decide what figures are used to calculate the Co-Payment
for each scheme.

The following fields can be altered to calculate the patient co-pay:

 Cost Type
 Mark-up
 Dispensing Fee – Dispensing Fee to use when calculating the Co-
Payment
 Admin Fee – an additional Admin Fee can be added here.
 Use Sliding Scale Fee – Select this option to use the Sliding scale Fee
when calculating the Co-Payment
 Use Admin Fee as CoPay – Select this option to use the Admin Fee as
the actual Co-Payment Amount for the selected scheme.

Cost Type: The pharmacist can choose to use one of the following:

 Trade Price
 Reference Price
 PCRS Price

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NOTE: When Reference Pricing is switched on the Co-payment settings in all
schemes will automatically copy the DR scheme settings. Users should edit
this for each scheme is they wish.

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Co-Pay Examples
Example: Patient decides that they want Lipitor 10mg and not the
recommended generic substitution Torvan 10mg.

Reference price for Torvan 10mg is €8.60* plus the dispensing fee €5.00 Total
in €13.60

The pharmacy will get €13.60 from their claim file but they are going to give
the patient a more expensive drug and need to recoup the cost. The patient
will therefore have to pay the difference. This is called a Co-Pay.

Co Pay = Co-Payment Scheme calculation – Drug Price

((Trade Price/ Reference Price/ PCRS Price x Markup) + Dispensing Fee +

Admin Fee) – Drug Price

EG: (€15.10(Trade Price)x 20%(Markup) + €5.00(Dispensing Fee)+ €1 (Admin

Fee) = €24.12

€24.12 – 13.60 = €10.52

Co Pay is €10.52

The Co-Pay is completely separate to Levy payments (GMS and DPS). Patients
will be required to pay the Co-Pay as well as the levy.

Patients will also be required to pay the Co-Pay even after they have reached
the Levy thresholds (GMS €19.50 and DPS €144)

*Please note that the reference price used in this example is not an official
price and is for demonstration purposes only. Actual reference prices will
be priced Per Unit and released as part of the IPU monthly product update.

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Drug Written As
Having selected the drug the user will then be asked how the item was
written on the prescription. The user has 4 options to choose from. This
detail will be sent as part of the claim file.

The 4 options are:

Written As INN/Generic: [Link]

Written As Branded Generic: e.g Torvan

Written As Proprietary: e.g Lipitor

Wrote “Do Not Substitute”: prescriber writes Do Not Substitute beside the
item on the prescription

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Refused Generic
If the patient refuses the generic substitution the pharmacist will set this field
to Yes and the Co-Pay field will become active.

Note: If the pharmacist chooses Written As Proprietary the Refused

Generic flag will automatically be activated.

DNS: Do Not Substitute

If the user selects Wrote “Do Not Substitute” the DNS option will
automatically be activated. This means that the PCRS price will be used in the
claim file instead of the Reference Price.

CoPay
DNS: Do Not Substitute

The CoPay field will be populated when the ‘Refused Generic’ field is active.

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How the CoPay was calculated?
The following is how the CoPay was calculated for the example above.

Patient refused the generic substitution and the Refused Generic field was
activated when the drug written as was Proprietary.

Reference price from drug = €5.46

Dispensing Fee = €5.00

Total = €10.46

GMS Scheme Co-Payment settings

Use Trade Price = €15.88

Markup = 0%

Dispensing Fee = €5.00

Admin Fee = €0.00

Total = €20.88

Therefore the Co-Pay = €20.88 - €10.46

Co-Pay = €10.42

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Bag Labels
Here are a couple of examples of how the bag labels will look for patients
who will have a co-pay.

GMS Patient with Co-Pay

The Label Shows the Total Price (Co-Pay +Levy) and the Levy Due.

On this prescription the levy due = €1.50 and the Co-Pay is €10.42

DPS Patient with Co-Pay

The Label Shows the Total Price (Co-Pay + DPS Due) and the DPS Due.

On this prescription the DPS due = €13.90 and the Co-Pay is €15.63

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Business Rules from PCRS
When a product within one of the interchangeable groups is prescribed one
of the following mandatory fields must be submitted:

1. INN Prescribed

2. Branded Generic Prescribed

3. Proprietary Prescribed

4. Do Not Substitute

Where options ‘1’, ‘2’ or ‘3’ are selected the reference price for dispensed
item will be reimbursed.

Where ’4’ has been selected the dispensed item will be reimbursed using the
products listed reimbursement price.

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 Add an OTC Item to PMR
Open the APC tab from the clinical details screen. Select OTC to add an item
to a patient’s PMR

Edit an OTC Item

If Item already exists on OTC highlight item and Edit the OTC item.

Enter in a Product and quantity

Enter in instructions

Enter in Notes.

Note all the interaction details also gets populated

Delete an OTC Item

Select Item and highlight the item user wish’s to delete select the delete
button and delete the OTC item. Item will be removed from OTC list

Click OK to finish

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 Veterinary Prescription
Setting Up An Animal PMR
To set up an animal PMR you need the owner’s full name and address. Enter
the owner’s Surname, followed by the word ‘animal’ in brackets, e.g. Doe
(animal), then the owner’s first name and address. Enter the vet’s name in
the prescriber details and select the ‘Private Patient’ payor.

Dispensing a Vet Rx
To dispense an item, search for and select the Animal PMR. Select New
Script and enter the details as normal. In the Scheme option, select the VET
form type.

You can now enter the prescription Item details. In the Drug field, enter the
drug search criteria.

Pressing the Up/Down Arrow keys select the drug you require and press
enter to select.

In the Quantity Prescribed field type the quantity that is on the Prescription

Type the dosage instructions.

When you click Finish to complete the prescription the following screen will
appear:

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In the Animal Details section enter the name of the animal followed by the
animal type e.g. Rex the dog. You can enter any other details required here
such as Administration site, Batch number or expiry date.

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 MSD: Singulair Text Messaging Service
MSD would like pharmacists to be able to send reminder text messages to
their SINGULAIR patients, reminding the patients to continue to take their
SINGULAIR. The project will enable the pharmacist to send 6 reminder text
messages throughout the year. Any text messages sent via this service will be
free of charge to the pharmacy and patient.

The following medications are covered in the service:

Product GMS Strength & Barcode IPU Code

Number Pack Size
SINGULAIR 46334 10mg tablets: 5013945140163 5099627684095
28 pack
SINGULAIR 46542 4mg 5013945000375 5099627371933
PAED. granules: 1 x
GRANS 28 sachets
SINGULAIR 46285 4mg tablets: 5013945114355 5099627939461
PAED. 28 pack
CHEWABLE
SINGULAIR 46237 5mg tablets: 5013945140156 5099627684057
PAED. 28 pack
CHEWABLE

The following text message templates are hardcoded in Qicscript Plus and are
the text messages that will be sent to the patients:

Send Text Text Message Template

January "Remember to continue to take your Singulair. If you have any

questions please contact “Pharmacy Name” at “Pharmacy
Number"
March "Exercise can exacerbate asthma. Remember to continue to
take your Singulair. If you have any questions please contact
“Pharmacy Name” at “Pharmacy Number".
May "Exam time again - remember to continue to take your
Singulair. If you have any questions please contact “Pharmacy
Name” at “Pharmacy Number".

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 June "Coughing at night can be a sign of worsening asthma.
Remember to continue to take your Singulair. If you have any
questions please contact “Pharmacy Name” at “Pharmacy
Number”.
August "Back to school time - remember to continue to take your
Singulair. If you have any questions please contact “Pharmacy
Name” at “Pharmacy Number".
October "It's flu time again - this can exacerbate your asthma.
Remember to continue to take your Singulair. If you have any
questions please contact “Pharmacy Name” at” Pharmacy
Number".

Where Pharmacy Name appears in the template, this will be replaced with
the pharmacy name which appears in the store details.

Where Pharmacy Number appears in the template, this will be replaced with
the pharmacy phone number which appears in the store details.

Activate MSD Singulair Text Messaging Service

The MSD Singulair Text Messaging Service is turned off by default.

To turn on the MSD Singulair Text Messaging Service the user should go to:

Administration –> Miscellaneous Tables -> Store Details

Under Store Details select the Dispensing Tab.

To activate the MSD Singulair Text Messaging Service the pharmacist should
select the ‘Use MSD Text Messaging’ field as displayed below:

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When the pharmacist activates MSD Text Messaging, there may be text
messages in the Outbox folder, waiting to be sent. If so the user will receive
the following message:

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The reason these messages are in the Outbox folder is because the text
messages were being generated but because the text message service was
not running, these messages did not send or the pharmacy doesn’t have
sufficient credit to send the text messages.

It is important that these text messages are reviewed and if necessary

deleted from the Outbox folder. Otherwise they will be sent to customers
when the text message service is started.

The user should select ‘No’ to activating the MSD text message service and go
to the Outbox and review the messages.

Once the pharmacy is happy with the Outbox folder they should then activate
the MSD Text Messaging service.

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Text Message Service
In order for the MSD text messages to send the Qicscript Text Messaging
service needs to be running.

Please contact the Helix Health Pharmacy Support team on 01 463 3099 for
assistance with activating the Qicscript Text Messaging Service.

Use MSD Singulair Text Messaging Service

When the MSD Singulair Text Messaging Service has been activated and the
pharmacist dispenses any of the Singulair medications listed above, the
following Pop-up will appear when the medication has been dispensed:

If the patient agrees to take part in the programme then the pharmacist
should select Yes.

If the patient declines to take part in the programme then the pharmacist
should select No.

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Where the pharmacist selects Yes and the patient doesn’t have a mobile
phone number registered, the following Pop-up will appear asking the
pharmacist to enter the patients mobile phone number:

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Patient File
To review the status of the patient in the MSD Singulair text message
reminder service the pharmacist should click to edit Patient Details, then,
open the Patient Messaging Tab.

A new section has been added: MSD Singulair Text Message Reminder
Service, which has the following options:

 Patient hasn’t been asked yet: This is the patient’s default setting.
The pharmacist will continue to be asked to register the patient in
the programme while this option is ticked.
 Patient is currently subscribed: If the pharmacist chooses Yes to the
pop-up during dispensing this option will become active and the
patient will be added to the Singulair group.
 Patient declined to participate: If the pharmacist chooses No to the
pop-up during dispensing this option will become active and the
patient will not receive any Singulair reminder text messages.

Note: Once the patients file is set to either ‘Patient is currently subscribed’ or
’Patient declined to participate’ the pharmacist will no longer see the pop-up
during dispensing. If the pharmacist would like to see the pop-up again they
should select the option’ Patient hasn’t been asked yet’.

By selecting the option ‘Patient is currently subscribed’, this will also mark
the patient as approved for receiving text messages and activate the ‘Free
Text’ option under ‘Default Messages’. The Free Text option needs to be
active so that the MSD Singulair Text Message Reminders can be sent.

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MSD Text Message Reminders
When the MSD Text Messaging Service is turned on in Store Details a number
of reminders will be created under the Outstanding To Do list. (See the
section on Reminders above).

The reminders will pop-up on the first day of the month.

E.g. On the 1st of January the pharmacist will get a pop-up reminding them to
send the text message for January. The same will happen in March, May,
June, August and October.

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The reminder Pop-Ups will continue to appear until the pharmacist selects
the ‘Set Completed’ button for the task. Selecting the Set Completed button
will also set the next reminder to appear.

Send MSD Singulair Text Message Reminders

To send the MSD Singulair Text Message Reminders the pharmacist should go
to the text messaging centre and select New -> SMS:

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The following text message box will appear:

The pharmacist should complete the following steps:

1. Select Contact List and choose the Singulair Group

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2. Select the Singulair Templates button
3. Choose the text message that is due to be sent:

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 4. Select ‘Ok’ to send the text message:

NOTE: If the pharmacy has SMS credit available then this credit will NOT be
used to send the MSD text messages. The MSD text messages will be sent
using Helix Health credit.

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 Patient Eligibility
The ability to check the validity of a patient’s code has been added to the
system. QicScript Plus will now connect to the HSE’s web service and send
the code across to check for validity. If the code is valid, the system will tell
the pharmacist that it is valid and return patient details such as:

 Date of birth
 Patient code
 Doctor code
 Valid to and From dates
 Scheme type
 Is High Tech (Y/N)
 Doctor Visit Only

To enable GMS validation there is one configuration change that you will
need to make.
- Go to Administration - Miscellaneous Tables - Schemes
- Select the Scheme you wish to enable for GMS Validation
- Go to the options Tab
- Set Patient Eligibility to the Desired Option. Below is an explanation
of what each option means.

Active – If active checking is turned on and the patients’ code is invalid, a pop
up will appear to the user informing them that the patient does not have a
valid code.
Passive – If passive checking is turned on and the patients’ code is invalid, a
message is displayed at the bottom of the screen to say that the patient does
not have a valid code.
None – No checking is done

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Once this configuration is set, on entering a patients record on the selected
scheme the system will automatically check the patient’s validity. Below are 3
examples of patient validity in action.

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The patient has a valid GMS code

On Selecting the patient a green bar appears at the bottom of the screen, the
following pop up appears if the bar is clicked.

The patient has an invalid GMS code and “Active Checking” / “Passive
checking” is turned ON
Once the user enters the patient Profile the following pop up appears. The
user must click ok to continue, and the status bar at the bottom of the screen
is highlighted in yellow to show that the patient has an expired code. If

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“Passive checking” is turned on then the pop up will not appear but the
status bar will be displayed in yellow as per below screenshot.

*If the patient code is expired, it does not stop the pharmacist from
dispensing to that patient*

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 Levy Payments
Enabling Levy:
1. Go to Administration - Miscellaneous Tables - Store Details
- Advanced Tab. Set Levy Start date.

2. Go to Administration - Miscellaneous Tables - Schemes - Select your

scheme and go to the Options Tab. Set the Prescription Levy to
€0.50.

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3. The option “check claim periods for Owings” – Set this to how many
months you would like the system to check back for missed
payments.

4. Go to Administration - Miscellaneous Tables - Schemes and Set the

Monthly Family Limit to €10.00 for GMS, GR & LTI.

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Exemptions
Exempt Patients
Where a patient is exempt from levy payments, the following setting can be
configured so that the system does not request a levy payment on dispensing
to the patient.
- Go to Administration - Patient Table - Patient.
- Search for the patient you wish to make Exempt and edit the patient
record.
- Go to the advanced Tab and Un-tick “Has Levy Fee”

Please Note that Levy payments are turned on for all new patients.

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Drug Exemptions

Where a drug is exempt from levy payments, the following setting can be
configured so that the system does not request levy payments on the
dispensing of this drug.

- Go to Administration - Drug Tables - Drugs (All Data)

- Search for the drug you wish to make exempt
- Un-Tick “Has levy Fee”

Please note that this option is ticked by default and the exemptions of
drugs are not managed by the IPU update file.

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On dispensing to a levy applicable patient, once all settings are set correctly,
the user will be prompted for a €0.50 levy payment per item on the script.

While in the patient’s medical record you can then view the historical GMS
levy payments by Pressing F8, or by selecting option 3 on the patient Clinical
Details screen (.NET workflow only):

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GMS Family Link
As part of the GMS Levy rules, any family will only have to pay a maximum
monthly amount for all scripts. In order for this figure to be calculated
correct, family members must be ‘Linked’ within the QicScript Plus system.

Each family must have one head of family. Before linking any patients, each
patient is automatically assigned as their own head of family.

To link GMS family members open the patient’s clinical details screen and
select Edit Patient Details and choose GMS Family.

This will bring together patients where the first 7 characters of the GMS
number are the same. These patients will be listed together. In the example
below the user has entered the file for Alex Test so Alex is the head of the
family and currently the only member of her family. If the user was to close
Alex’s file and open the File for Abi Test, then Abi would be the Head of her
family and would be the only member of the family.

These patients are not linked as a family until the user select the toggle
family member option.

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Toggle Family Member (Enter): The user can use the Toggle Family Member
button or press enter to add the patient to the family or it can be used to
remove a patient.

Suggest (F9): If the user presses the suggest button or F9 the system will
mark all the family members that it suggest should be part of the family.

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Make Head of Family (F10): Pressing ‘Make head of family’ or F10 will mark
this patient as head of the family.

Add Another Family Member: Due to the fact that some family members
may have completely different GMS numbers the user can use this option to
add any other members on the system to the family.

Please note when inserting a new patient there is a quick button the insert
patient screen to allow you to add family members on patient setup.

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Drug Usage Review
A Drug Usage Review (DUR) takes into consideration how appropriate the
medication is for a Patient, based on information stored in both the Patient
Medication Record and their prescribed items in their medication history.

DUR information is presented in order of severity. The most severe element

is at the top of the list. It compares the appropriateness of any new
medication against the PMR history during the previous six months (except
duplicate Therapy and Drug Doubling, where the comparison is against the
PMR history in the previous 28 days). The clinical information held in the
drug files includes the following:

 Active ingredients
 Therapeutic groups
 Contra-indications
 Precautions
 Patient counselling advice
 Label warnings
 Drug interactions

DUR is an extremely useful tool but is totally dependent upon the accuracy
and quality of the information that you have recorded.

The Drug Usage Review looks at each individual item to be dispensed,

checking it against:

 The Patient details, including age and sex. Where age and sex are not
known, this will be highlighted in the DUR summary
 Adverse Drug Reactions and Medical Conditions
 Medication history
 Changes in dosage, strength and brand of the previously dispensed
item
 Duplicate Therapy
 Drug Doubling
 Implied Conditions
 The suitability of OTC items recorded in a PMR

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DUR does not run on appliances, dressings, oxygen items or manually added
drugs which appear on the central drug file.

DUR automatically runs when:

 Adding an Item to the Patient’s dispensing details

 Amending an Item which affects drug, item or dosage
 The next time you dispense, after amending the sex or age in a PMR

If changes are made to the Patients medical conditions or Adverse Drug

Reactions, DUR will run the next time an item is dispensed for that Patient.

Graded Warnings
The system also displays graded warnings for Drug-Drug interactions:

1* warning

2* warning

3* warning: The system will prompt you to acknowledge this grade of

warning (displayed in red on the DUR tab within the Dispensing Details
screen)

4* warning: The system will prompt you to acknowledge this grade of

warning (displayed in red on the DUR tab within the Dispensing Details
screen).

3* & 4* Interactions
The system will automatically prompt you if there is a 3* or 4* interaction
which will need acknowledgement by the Pharmacist.
Once this has been acknowledged select Yes to confirm.
Continue with the dispensing process. The interaction check will be recorded
in the PMR.

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Implied Conditions
The system will prompt you regarding Implied Conditions for the following
conditions:

 Diabetes Mellitus
 Glaucoma
 Hypertension
 Seizure Disorders
 Asthma

The Implied Condition message is displayed for the first time a drug which is
linked to one of the categories above is being dispensed for a patient. There
are three options:

1. Yes – this will add this implied condition to the PMR so that on future
dispensings Drug/Condition interactions will take place. Only select
‘Yes’ if the Patient confirms that they have the implied condition.
2. No – This will record the implied condition in the PMR but WILL NOT
carry out any Drug/Condition interaction checks.
3. Ignore – this will be recorded in the PMR and Drug/Condition
interaction checks will take place.

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 Live Support
The live support option allows the user to contact our support team via a
website. The option is available through the Enquiries Section of the main
menu.

The user will be directed to the Helix Health Live Support web page whereby
the customer support representative they are in contact with will provide a 6
digit support code.

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Once the 6 digit code has been entered the user can select ‘Connect to
Technician’ which will in turn give the support representative access to the
user/customer’s computer.

Live Chat
A Live Chat facility has been implemented in order to give our customer’s the
chance to text chat with our customer support team.

From the main menu, go to Enquires and Live Chat.

Through selecting the option above, the user will be re-directed to a website
that will enable them to chat online with one of our support representatives.

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The customer can type in the text box above. Pressing enter will send the
message to the support representative. The support representative will be
responsible for disconnecting once the conversation has completed.

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 Dosage Codes
QicScript Plus comes installed with a default list of dosage codes. These codes
can be modified and added to as needed. To access the list of dosage codes,
go to Administration, Clinical, and select Dose Shortcuts.

Add New Dose Code

To add a new code, click New. Enter the following details:

Code: Enter the short code here (Usually two digits)

Instructions: Enter the instructions in full here

Quantity: Enter the quantity taken at one time

Frequency: Enter the number of times a day to be taken

For Example: One to be taken three times daily, Quantity is One, Frequency is
Three.

Click Ok to save.

The quantity and frequency is important for the Workflow Manager module,
in order to calculate correctly when drug are going to run out.

Dosage Codes
The following is a list of all the dosage codes available within QicScript Plus
for dispensing. Where possible the different dosage codes have been
grouped by type e.g. Take, Insert, Apply etc. The rest have been grouped
under Miscellaneous.

The purpose of this list is twofold, firstly as a training aid for users who wish
to learn the dosage codes used within QicScript PLUS. Secondly to act as a
quick reference guide for when you are dispensing to allow you to quickly
locate the correct dosage code you required for a prescription.

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Default Dosage Codes

One

1B ONE to be taken TWICE daily

1Q ONE to be taken FOUR times daily

1T ONE to be taken THREE times daily

Two

2B TWO to be taken TWICE daily

2Q TWO to be taken FOUR times daily

B-T TWO or THREE times a day

Three

T THREE Times a day

T-Q THREE or FOUR times a day

3B THREE to be take TWICE daily

3Q THREE to be taken FOUR times daily

3T THREE to be taken THREE times daily

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Four /Five

Q FOUR times a day

4B FOUR to be taken TWICE daily

4Q FOUR to be taken FOUR times daily

4T FOUR to be taken THREE times daily

5B FIVE to be taken TWICE daily

TS 5ml spoonful(s)

Apply

AP Apply

A1 Apply ONCE daily

A1P Apply ONE patch

A2 Apply TWICE daily

A2P Apply TWO patches

A3 Apply THREE times daily

A3P Apply THREE patches

A4 Apply FOUR times daily

A4P Apply FOUR patches

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AT
STAT AT ONCE

BT AT Bedtime

MI AT MIDDAY

N AT NIGHT

Chew

C1 CHEW ONE

C1-2 CHEW ONE or TWO

C2 CHEW TWO

Every
12H Every Twelve Hours

1H Every HOUR

2H Every TWO HOURS

3H Every THREE HOURS

4-6H Every FOUR to SIX HOURS

4H Every FOUR HOURS

6-8H Every SIX to EIGHT HOURS

6H Every SIX HOURS

8H Every EIGHT HOURS

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For
F1 For ONE day

F2 For TWO days

F3 For THREE days

F4 For FOUR days

F5 For FIVE days

F6 For SIX days

F7 For SEVEN days

F8 For EIGHT days

FCP For chest pain relief

FD For diarrhoea

FN For nausea

FP For pain (relief)

FV For vomiting

1W For ONE week

2W For TWO weeks

EX FOR EXTERNAL USE ONLY

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Give

G Give

G1 Give ONE

G10ML Give TWO 5ml spoonfuls

G15ML Give THREE 5ml spoonfuls

G2 Give TWO

G2.5ML Give 2.5ml (Using Oral Syringe)

G5ML Give ONE 5ml spoonful

Inhale

P1 Inhale ONE Puff

P2 Inhale TWO Puffs
P3 Inhale THREE Puffs
P4 Inhale FOUR Puffs

Insert

I Insert

I1 Insert ONE

I2 Insert TWO

1P Insert ONE pessary

1S Insert ONE suppository

2P Insert TWO pessaries

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In / Into

WA In Water

BEY in BOTH eyes

BR in BOTH ears

EV In the evening

M in the MORNING

AE into the affected eye(s)

AR into the affected ear(s)

BN into each NOSTRIL

LE into the left eye

LR into the left ear

R into the rectum

RE into the Right eye

RR into the Right ear

V into the vagina

Maximum

M3 (MAXIMUM of THREE per day)

M4 (MAXIMUM of FOUR per day)

M5 (MAXIMUM of FIVE per day)

M6 (MAXIMUM of SIX per day)

M7 (MAXIMUM of SEVEN per day)

M8 (MAXIMUM of EIGHT per day)

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Place

D1 Place ONE drop

D1-2 Place ONE or TWO drops

D2 Place TWO drops

D3 Place THREE drops

D4 Place FOUR drops

P1-2T Place ONE or TWO tablets

P1T Place ONE tablet

P2T Place TWO tablets

Use

U USE

U1 USE ONE

U2 USE TWO

U3 USE THREE

UB USE TWICE daily

UD USE ONCE daily

UQ USE FOUR times daily

UT USE THREE times daily

N1 Use ONE nebule

N2 Use TWO nebules

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Spray

SP Spray

SP1 Spray ONE puff

SP2 Spray TWO puffs

Suck

S1 Suck ONE

S1-2 Suck ONE or TWO

S2 Suck TWO

To

AA to the affected area(s)

ST to start then

FTF to the face

TKMD to be taken as directed by your doctor

TKMDE to be taken as directed by your dentist

TM to the mouth

TN to the nose

USMD To be used as directed by your doctor

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Take

1-2 Take ONE or TWO

14H Take ONE every FOUR HOURS

15ML Take THREE 5ml spoonfuls

16H Take one every SIX HOURS

1D Take ONE daily

1M Take ONE in the MORNING

1N Take ONE at NIGHT

2 or T2 Take TWO

20ML Take FOUR 5ml spoonfuls

2-3 Take TWO or THREE

24H Take TWO every FOUR HOURS

26H Take TWO every SIX HOURS

2D Take TWO daily

5N Take FIVE at NIGHT

5D Take FIVE daily

5M Take FIVE in the MORNING

5ML Take ONE 5ml spoonful

TK Take

6 or T6 Take SIX

6D Take SIX daily

1 or T1 Take ONE

10-20ML Take TWO to FOUR 5ml spoonfuls

10ML Take TWO 5ml spoonfuls

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B TWICE a day

6M Take SIX in the MORNING

6N Take SIX at NIGHT

7D Take SEVEN daily

8D Take EIGHT daily

HF Take Half A Tablet

2M Take TWO in the MORNING

2N Take TWO at NIGHT

3 or T3 Take THREE

3-4 Take THREE or FOUR

34H Take THREE every FOUR HOURS

36H Take THREE every SIX HOURS

3D Take THREE daily

3M Take THREE in the MORNING

3N Take THREE at NIGHT

4 or T4 Take FOUR

44H Take FOUR every FOUR HOURS

46H Take FOUR every SIX HOURS

4D Take FOUR daily

4M Take FOUR in the MORNING

4N Take FOUR at NIGHT

5 or T5 Take FIVE

5-10ML Take ONE or TWO 5ml spoonfuls

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Miscellaneous

PC after food

& AND

AB as before

MDU as directed

AC before food

D daily

28D DISCARD ONE MONTH AFTER OPENING

MN MORNING and NIGHT

NTBT NOT to be taken by mouth

AD on alternate days

SL under the tongue

W Weekly

SOS when necessary

PRN when required

PRNFP when required for pain (relief)

CC with food

SB SHAKE WELL BEFORE USE

S Sparingly

SPT Spread thinly

REF STORE IN A REFRIGERATOR

SLDP STORE IN A COOL DRY PLACE

TH then

-1 then reduce by ONE each day until course is completed

TP topically

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Dosage Code selection when Dispensing:
During the dispensing process in the Dispensing Details dialog there is an
option, after selecting the drug and quantity, to enter in Dosage instructions.
As shown in yellow

By Pressing the Tab Key a screen listing all the dosage codes appears.

By selecting a dosage code and pressing the OK button the instructions field
will be populated

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The alternate method of inserting a dosage code is by free typing into the
instructions code.

In this case a hint will be displayed after each letter typed. Selecting the hint
item by pressing enter will populated the instructions field

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 Workflow Manager
The workflow manager module has been created to streamline the
dispensing process. It can be used to anticipate returning customers before
they request their prescriptions in order to reduce waiting time for the
customer and use your time more efficiently.

The workflow manager is divided into three tabs:

1. Rx Management

2. New Rx Notifications

3. Community MDS

Rx Management
This section of the workflow manager will list four types of prescriptions:

 Repeat prescriptions – Any Gr, DPS, DR prescriptions entered with a

number of repeats

 Phased prescriptions

 Owings

 Loans

To access the Workflow Manager, from the main Dispensing menu, select
Workflow Manager. Click on the Rx Management Tab to access your
prescriptions.

The following screen opens:

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Filters
There are a number of other filters available on the top of the screen. Filter
by the type of prescription, i.e Repeat, Phase, Loan or Owing. Then enter the
date range you want to search in; Today, Tomorrow, this week, this month or
All. You can also filter the list by scheme using the drop down list in the top
right.

Use the Seach field to search for a patinet by name(Surnam,First name).

Show Dstails in Grid - Select this option to show details of the prescriber
name, patinet address and quntity prescribed, owed, ordered and quantity in
stock, for each item in the list.

Managed Patients Only – Select this option to only show patients who are
flagged as ‘Managed’. See end of this section for more information on
manging patients

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Dispense items
Once the list is found, you can either select an item and click Dispense to
bring you to the prescription view to dispense the item, or select multiple
items using the number keys to tag items with 1 then select Dispense.

Go To PMR
Click on an item in the list, tag with 1 and select GoTo PMR to open the
patinet PMR, you can ten select as normal what you want to dispence.

Print
Select the print option at the bottom of the screen to print the list of
prescriptions.

Tracking Repeats
The repeats are tracked in the workflow manager based on the quantity and
dosage entered while dispensing. For example if you dispense 28 tabs, with a
dosage of One to be taken Daily, the review date for that item will be 28 days
later.

To ensure the review date is calculated automatically, you will need to select
a dosage code with a quantity and frequency assigned to it.

See the chapter on Dosage codes to ensure your codes are entered correctly.

If you insert Free Text dosage instructions or codes with no frequency or

quantity assigned, you will see a pop up when you save or F10 to complete
the prescription.

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Enter in the date the item should be next due, or click cancel to ignore. If you
ignore, the item will not appear in the Workflow Manager.

Manage Patients
You can filter the workflow manager further by selecting to ‘Manage’ certain
patients. This means when you view repeat patients, you can choose to show
only repeat Managed patients.

To manage certain patients, first you will need to activate an option in Store
details.

Go to Administration, Miscellaneous Tables, Store Details, Dispensing and tick

the option ‘Ask Rx RPT Managed’. This means each time you dispense a
repeat prescription to a patient the following pop up will appear once the
script is finished:

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If you choose option 2.(YES) a flag in the patients file will be activated to
mark them as repeats managed.

If you choose option 3. (NO) the flag will not be set activated in the patients
file.

The pharmacist can decide whether or not they wish to be asked this
question every time for this patient (option 1). If the pharmacist chooses Yes
this will set a flag in the patient file and the pop will appear each time a
repeat script is dispensed to the patient. If the pharmacist says No to Option
1 this will be turn off the flag in the patient file. (See Below)

These two settings can also be set from patient details. Edit patient details
and go to the advanced details:

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Community MDS
The community MDS tab will allow pharmacists to track who is due to be
dispensed.

The user can simply double click on the patient they wish to dispense and this
will bring them straight to their community MDS profile.

Use the filter at the top of this screen to view patient due today, up to
tomorrow, this week, or this month, or all patients due.

There is also a print option here to print off the list of patients that are due.

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 MDS – Care Home Dispensing
The MDS module of QicScript Plus can be used to dispense to nursing home
patients. It offers additional options such as patient charts and MAR forms, as
well as speeding up the dispensing process by creating a profile list of items
for each patient. All MDS patients must be assigned to a Care home.

Setting Up A Care Home

To set up a new care home, go to Dispensing and then select MDS.

The Select Care Home screen is displayed.

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Main Tab
Click the New button to Add a new Care Home.
The Add New Care Home screen will be displayed with the Main tab
showing.

There are two mandatory fields:

 Name: Enter the name of the home.
 Address: Enter the address of the home.

You can also enter information into the following fields:

 Contact Name: Enter the name of your main contact at the home
 Phone Number: Enter the phone number of the home
 Fax Number: Enter the fax number of the home
 Reference Number: Enter your reference number for the home
 Inactive: Tick this option to de-active the care home
 Community MDS: Select this option to set up the care home for
community MDS dispensing. This will be explained later in further
detail.

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MDS Tab
Information entered on the MDS tab is the default information for All
patient’s in the home. However some of these may be overwritten at patient
level.

You must enter information into the following fields:

 Time of rounds: To set up the round times, use the mouse to click on
the Add button. The first field will be displayed, press the right arrow
key to move to the time field. Enter the time of the first round in the
following format: HH:MM or, morning, lunchtime etc. Click on the
Add button again and add the next round time, repeat as necessary.
 Round Time colours: You can also edit the round time colours from
here by clicking on the colour and choosing from a colour grid:

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  Cycle Length: Enter the length of the cycle (28 days)
 Current Cycle Start Date: Enter the date you will be starting with this
home.
 Cycle End Date: System generated, according to cycle length.

The following tick boxes will be ticked. Un-tick them if necessary:

 Print MARR sheets
 Print reminder cards
 Tic-tac information on labels
 BNF Warnings on MAR sheet
 Separate dispensing labels for each admin time
 Admin Time labels instead of dispensing labels for in-tray items
 One label for MDS instalments
 Always dispense total profile Quantity
 Print medication labels for:
o Print for All
o Print for In-tray items
o Print for Non-in Tray items
 Print Non-Supplied on MAR
 Span panels for large MAR items
 No of empty panels on MAR sheet

Other Options:

MAR Stationary Used

Click the drop down list to see a list of stationary types. Select the type of
stationary you will be using.

MAR sheet sorting order

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Click this drop down list to select the order in which items will be ordered in
the MDS section.

Prescriber Signature Box on Marr Sheet

Select this option to show the prescriber signature box on each item on the
patient chart Marr Sheet.

Hide Dr Signature in box on Marr Sheet

Select this option to hide the Doctor Signature section on the patient chart
MAR sheet.

Output to MARsoft
Select this option to output the details of this care home to MARsoft

Notes Tab

Within the Notes tab you can enter free text notes regarding the care home.

Once all the information has been entered press OK to finish.

The Monitored Dosage System screen is displayed.

If you do not want to enter Patients at this time click Close.

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Adding A Patient To A Care Home
Once you have created a new care home, you can begin to add patients to be
associated with this care home.

Add patient from Care Home

Search for and select the care home to which you want to add the patients.
The Monitored Dosage System screen is displayed.
To add a patient to the home, click Assign Patient.
The Select Patient screen will be displayed with the focus in the Search field.
Type the patient’s surname and first name and search for the patient as
normal.

Add New patient

If the patient is not found, add a new patient in the normal way using the
Add button.

Follow the normal process for adding a new patient. The address should be
the address of the Nursing Home for Patients not already registered on
QicSCRIPT PLUS. Patients who already have a record on QicScript Plus retain
their own address. Click Ok to save.

The Patient will be saved and added to the nursing home. Details such as
Round Times and Reminder Cards will default to the settings from the
nursing home.

Edit patient MDS details

To change these details for an individual Patient, follow the process below.

From the Monitored Dosage System screen, highlight the Patient and click
the Edit Patient button.

The Patient Details screen will be displayed.

Select the MDS tab to change the Care home details for the selected patient.

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Overriding Round Times
To override the round times tick the Override tick box. You can also override
the round time colours here if needed.
Note: You cannot override round times while setting up a patient.
Finish setting up the patient and then edit the patient.
Warning: If you override the round times for a patient, this will change the
round times on all existing medications.
Once you tick the Override box the following message will appear:

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Click yes to confirm you want to override the round times.

Moving or un-assigning MDS patients

If you move or un-assign a patient from a care home the administration times
for each item in the patients profile will be deleted. The user will then have
to re-enter the administration times.

Below are a list of warnings the user will see.

Change Care Home:

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Unassign:

Overriding Rounds:

Turning off Override Rounds:

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Adding Drugs to a Patient’s Profile
From the Monitored Dosage systems screen, highlight the Patient to which
you want to add the drugs and click View Items.

The Clinical Details screen is displayed. To add an item to the Patient’s profile
click Add Item.

The Add MDS Profile Item screen is displayed.

The patients default Scheme Type and Prescriber will automatically be

entered as will the Start Date for the item.

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Drug Name:
Type in the Drug name in the same format as is used in regular dispensing.
Once you type in the drug name the drug search screen will open, select the
drug you want.

Quantity:
You can then enter the Quantity, as normal, the pack size will default in this
field.

Type of item:
Items can be recorded as the following:
 Per Cycle – meaning the item is prescribed per cycle
 Per Course – this will have a start and end date. E.g. anti –biotic.
 Multi Cycle – it will have a start and end date but it will be for a
longer period of time than a course item as it will go over more than
one cycle. Always enter the full amount.
 PRN – as required
 Fixed quantity – will give out the exact quantity entered.
 Weekly – Select this option to allow for weekly dispensing. The
quantity will be multiplied by the number of weeks in the cycle. I.e. if
you enter a quantity of 7 and dispense for a 28 day cycle you will get
28 tablets. The item must be In-Tray, otherwise the total quantity will
not be multiplied out by the number of weeks, for example, 1
seretide inhaler.

Labels:
The label options can be edited from here also. The system will default to one
label, but you can override this by filling in the number of labels needed in
the Override field.

Other options:
There are then four tick boxes:

 In tray – meaning the item will be will be included in the MDS Pack.
 Primed – you can prime items from here. Note: Priming a drug flags
it as ready to dispense.

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  Separate Pouch – Means if you are using a Robot to pack your drugs,
this drug will go into its own pouch.
 Display Unit of Issue

Instructions:
Enter the directions for the drug in the Instructions field. Enter in instructions
using the same codes as in normal dispensing.

Tic-Tac Information
If there is any Tic-Tac information recorded for this item in the Drug File it will
automatically appear in the Tic-Tac field. Or you can record any Tic-Tac
information here to use for this person only.

Administration Times:
Next you need to fill in the times for this drug to be taken. In the
Administration Times section, enter the dose (using numbers for tablets and
capsules or text for liquids and external preparations) against each time that
the Patient should take their medication.

There are three other options for the times here:

Daily – this is selected as the default, meaning the drug will be given at the
times indicated on a daily basis

Weekly – The drug should be given on the times indicated on a weekly basis,
e.g. 8am every Monday

Alternative Days – This option allows you to set the drug to be given every
2nd day starting on the 1st day of the cycle or the 2nd day.

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If you are using a robot and there are more complicated admin times, use the
Detailed Times option to create other schedules.

Enter the dose beside the required time and then click the Create button. The
dates the drug should be taken will be listed on the right of the screen. You
can remove any of these by clicking the X button beside the date.
Click Ok to return to the item screen.

Instalments:
You can add Instalments for this item by clicking the Instalments tick box and
then entering in the number of lots for the item.

To finish and return to the Clinical Details screen click OK.

The ‘State’ column will show whether or not the drugs have been primed.

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To add further items, repeat the process.

Editing Items
Search for and select the Care Home then select the Patient you need to edit.

Click view items and this displays all Profile items for the Patient. Anything
you edit here will only change the profile details, not previous dispensing.

Highlight the profile Item(s) you wish to edit and click Edit item.

The View/Edit MDS Profile Item screen is displayed. Edit details as necessary
and click OK to save.

Editing An Expired Item To Dispense

You may need to change an item that has been dispensed as a short course
which has now become regular medication.

Edit the item in the same way as described above. From the View/Edit MDS
Profile Item screen, delete the entry from the End Date field and change ‘For
Course’ to For Cycle.

Enter the correct start date for the next cycle in the Start Date field and click
Ok to save.

Editing Dispensed Items

To Edit Items that have already been dispensed, from the Clinical Details
screen, select the GoToPMR button. Highlight the item you wish to edit and
click the Edit button.

The Dispensing Details screen will be displayed. Edit the details as necessary,
and click Finish to save.

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Deleting Items
Anything that you delete from the Profile will not be shown again. It will not
affect any previous dispensings. From the MDS Clinical Details screen,
highlight the item you wish to delete and click the Delete Item.

The following prompt will be displayed:

Select Yes to confirm.

Selecting and Priming all Patients in a Home

Before dispensing items for a patient, each item needs to be Primed.

Search for and select the care home you wish to Prime. The Monitored
Dosage Systems screen is displayed, listing all Patients in the home. The
‘State’ column should show that all the Patient’s items are ‘Unprimed’.

Press Select All, this will highlight all the Patients in the home.

Select the Prime button to prime each patient’s items.

The Clinical Details screen will be displayed, listing the first of the Patients,
displaying all of their drugs, their ‘state’ (unprimed, or where an item has
been recorded as a course with and end date, ‘Expired’) and which forms the
items are on. If you need to edit any items before dispensing, it should be
done at this point. The Edit Item button can be used to view the full details.

When all the details are correct click the Prime button.

This has completed the Priming process for this Patient. The next Patient’s
Clinical details screen will be displayed. Once all Patients have been primed

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successfully, you will return to the Monitored Dosage Systems screen and all
Patients will have the state of ‘Primed’ listed against them and they will be
shown in blue text.

Selecting and Priming Selected Patients in a Home

Search for and select the care home want to Prime. The Monitored Dosage
Systems screen is displayed, listing all Patients in the Home. The State
column will show whether or not each Patient has been Primed. Highlight
the Patient(s) you wish to prime.
Follow the process for priming all Patients.

Dispensing Primed Items

Select the Care Home, highlight the Primed Patient and click Dispense
Primed.

The Clinical Details screen will be displayed. If you need to edit any items
before dispensing, it should be done at this point. The Edit Item button can
be used to view the full details.

Click Dispense All to dispense all primed items.

The Dispensing Details screen is displayed showing details of the Item you
are dispensing.

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Click Finish to complete dispensing.

The Monitored Dosage Systems screen will be displayed.

Dispensing Items on Loan

If you have not received a Prescription yet for the items, you can choose to
dispense the items as Loans. There will be no form number given during
Dispensing and the items will appear in the Patients PMR as Need RX.
Complete the owing from the PMR screen like a normal dispensing.

Primed Homes – None Supplied This Cycle

‘None supplied this month’ will be printed on the MARR sheet against the
item and after all items supplied. An item is considered ‘None Supplied’ if no
issue has been given 14 days before the 28 day cycle and 13 days after.

The first time the Patient is Primed from the Patients profile, any drugs that
are not supplied during that cycle, will not appear on the MARR sheet with

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the words ‘None Supplied this cycle’ against them. You will have to hand
write on the MARR sheet details of the drugs not given that cycle with the
words ‘None supplied this cycle’ against them.

Note: This will only need to be done the first time a Patient is Primed and
Dispensed on QicScript PLUS. Thereafter, the system will use the first
month’s patient profile.

Owings
Creating Owings
Complete the Priming and Dispensing process until the Dispensing Details
screen is displayed. Highlight the item and click the EDIT button. Then
change the Issued field to the amount you are dispensing.

Press Review to go back the dispensing screen if you need to edit or create
owing’s on any other items.

Press the Finish button to finish.

Dispensing An Owing
Search for and select the Patient. Highlight the Owing you wish to dispense
and tag it by pressing 1.

Select the New Issue button. The Prescription Item screen will be displayed
with the Owing quantity shown in the Quantity to Issue field, click finish to
save.

Community MDS
Creating Community MDS Care Homes
When creating the Community MDS Care Home the user should tick the
community MDS box.

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The user can then fill in the default / Regular round times that they may use
for their community MDS patients. Remember if the patients require
different round times, the user can use the override option in the patient file.

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When the Community MDS care home opens the cycle dates will not appear.
Instead Community MDS will appear. This is because each patient in the
Community MDS care home may have different cycles.

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Assign Patients
Patients are assigned to the care home in the normal manner.

Adding Profile Items

To add profile items the user will select view items. A new message will
appear asking the user to choose the patients Cycle Start Date and the Cycle
length.

The cycle length will determine how many weeks will be dispensed because
when adding the profile item the user will enter the weekly quantity.

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After selecting OK the user can then add the patients profile items.

The user will now see the cycle dates for this patient.

The user will select Add Item to add an item to the profile.

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The user needs to do the following:

 Enter the Start date

 Enter the drug
 The Qty should be the weekly quantity given to the patient
 Select Per Week
 Select whether the item is in tray or not
 Add instructions

The user should repeat this for all items

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The user will then prime and dispense the profile items. The Qty dispensed
will be determined by multiplying the profile items weekly quantity by the
number of weeks the user chooses.

NOTE: This will only happen for In Tray items. For Non In Tray items such
inhalers the total profile quantity will be the quantity dispensed.

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Print Charts
The user should choose the option in the Patient Charts called ‘Print without
Signature A5’:

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Community MDS Instalments/Labels
If you are using the instalments/phasing option, the number of instalments
will automatically be calculated based on the number of days to dispense. EG
dispense 28 days = 4 instalments or 35 days = 5 instalments.

Some pharmacists who are using instalments still only want one label to print
(1x28) instead of a label for each instalment/phasing (1x7, 1x7, 1x7, 1x7).

When the care home setting, ‘One Label for MDS instalments’ is ticked you
will get one label (1 x 28) rather than four labels (1x7, 1x7, 1x7, 1x7).

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General Information
Multiple Selection
To save you time on repeating tasks the MDS functionality allows you to
select multiple entries in a screen (Patients or Items) and then select a
process or button. This means that once you have completed the task for
one Patient or Item, the next one will be displayed.

On the Monitored Dosage Systems screen, a Select All button is available.

On the Clinical Details screen, a Dispense All button is available.

If you do not want to select all entries, but select randomly listed or grouped
entries following these instructions:

 To select randomly listed multiple entries in a screen use the control

key on your keyboard.

 Press and hold down the control key and click and highlight each
entry in the screen.

New Monthly Items

New Monthly Items will need to be added to the profile and then grouped
prior to priming.

Grouping Of Items On Forms

QicScript Plus ‘counts’ the number and type of Forms/Items and also works
out the value to the organisation of each Form, you need to ‘tell’ the system
which items are on which Forms. You have the option to complete this task
either during Priming or Dispensing.

From the ‘MDS’ tab on the Clinical Details screen, mark each Item with a form
number. This number will relate to each form e.g. if you have two forms with
one item on each form, one item will be marked with the number 1 and the
other will be marked with the number 2. If you have two forms with two
items on each form, two items will be marked with the number 1 and two
items will be marked with the number 2.

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From the MDS tab in the Clinical Details screen, highlight the drug(s) you wish
to prime/dispense. Type the number relating to each form. Repeat this
process until all drugs have been selected and placed on the correct form. If
you have selected the wrong item, while it is highlighted, press 0 to de-select
it.

Editing The Grouping Of Items On Forms

As the system saves the grouping of items and forms from the previous
dispensing, during the next cycle of priming or dispensing you will need to
check that the items and forms grouping shown in the Clinical Details ‘MDS’
tab match the prescriptions that you are dispensing this cycle and amend
where necessary. Follow the editing and deleting process in the
MDS/Dispensing tab section of this manual.

Editing Items During Priming Or Dispensing

During the Priming process you may need to edit Items and forms.

Follow the editing & deleting instructions from the MDS/Dispensing tab
section of this module.

Expired Items
Expired items are those which have been dispensed previously and have
been marked as a ‘course’ with an end date entered. If an expired item is
primed or dispensed, a warning will be displayed. You will have to change (to
a future date) or delete the end date to remove the expired status.

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MDS Generic Substitution
When the pharmacist enters the patients MDS profile they will be able to see
if an item is part of an interchangeable group. A new ICG column has been
added to the screen.

The pharmacist will also notice that if a product is part of an interchangeable

group it will be either RED or Green.

RED means that it is part of an interchangeable group but it is not the

cheapest item in the group.

Green means that it is part of an interchangeable group and it is the cheapest

item in the group.

This detail has been added to inform the patient of the status of the item in
an interchangeable group. The pharmacist will then be able to make the
decision as to whether or not they wish to change the item.

NOTE: The pharmacist has to update the profile item with any changes first
before dispensing because the patient charts get their detail from the
patient profile not for the dispensing. Robot users will also have to do this.

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A new ICG button has been added to the profile item screen. This will allow
the user to view other items in the interchangeable group and choose an
alternative.

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When the pharmacist presses the ICG button the following screen will appear
and they can choose an alternative item to add to the patient’s profile.

NOTE: If the pharmacist doesn’t change to the cheapest item in the

interchangeable group they will be prompted with the generic substitution
pop when they dispense the profile items. However if they switch to a
cheaper alternative at this stage the patients profile will not be updated
and the item dispensed will not match the profile. This will mean the data
used in the charts and the data sent to the robots will not match what is
dispensed.

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Reprinting
Reprinting labels from the Clinical Details screen.
Search for and select the Care Home, then select the Patient.

Select View Items, and then select Go To PMR, here you will see a list of the
items dispensed.

Highlight the Item for which you need to reprint the label(s) and click the
Reprint option.

The Reprint screen is displayed. Select the labels you wish to reprint and
click OK to finish.

Reprinting MARR Sheets

Search for and select the Care Home. Highlight the Patient and click View
Items.

The Clinical Details screen is displayed. Highlight the item that you wish to
be printed on the MARR sheet.

Press the Print button and the print options will show. You can change the
start date and number of weeks you wish to print here. Click OK to print.

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Editing Care Home Details
Search for and select the Care Home you wish to edit. The Monitored
Dosage Systems screen is displayed.

Click anywhere on the top of this screen where the name of the Care home is
displayed.

The Edit/View Care Home screen is displayed with the Main tab showing.
From here, you can edit the name and address of the home as well as the
contact name and number.

Press to select the MDS tab.

This displays the round times, cycle lengths, etc. and the MARR sheet printing
order. Edit the details as necessary.

NOTE: You are only able to edit the round times if all Patients in the home
have their drugs in an ‘Unprimed’ state.

When you are finished editing, click OK to save.

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Un-assigning Patients In A Care Home
From the Monitored Dosage Systems screen, select the Patient you wish to
Un-assign.

Click the Un-assign button from the options on the right. The ‘Confirm’
prompt will be displayed. Press Yes to confirm you want to Un-assign the
Patient

Moving Patients From One Care Home To Another

QicScript Plus allows you to move patients between Care Homes. Search for
and select the Care Home to which the patient is being added. Follow the
‘Adding a Patient to a Care Home’ process. After searching for and selecting
the Patient the following ‘Confirm’ message is displayed.

Press Yes to confirm that you want to move the Patient to the new home.

Once the patient has been assigned, the Administration Times will be
populated with the default from the new home. You will need to override
details for this patient if necessary.

Editing Patient Details

To edit either the Patient’s personal or MDS details search for and select the
Care Home. From the Monitored Dosage Systems screen select the Patient.
Click the Edit Patient option.

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The Patient Details screen is displayed. Edit their details as necessary and
click OK to save.

Date of Death
If the home informs you that a patient in their care has died, you must record
this in their PMR. Search for and select the Patient. Select the Advanced tab
in the Patient Details screen and enter the date in the Date of Death field.
The Patient’s record will also need to be marked as Inactive on the Main tab.

A warning prompt will be displayed if any attempt is made to dispense for a

patient who has a date of death recorded in their PMR.

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Ordering
Once all required items for the home have been primed, you can view the
items that may need to be added to the wants list for ordering.

Ordering Tab
Search for and select the home. The Monitored Dosage Systems screen is
displayed. Select the Ordering tab at the top of the screen and following
screen is displayed.

There are three filters:

 Not Added to the Want List
 Added to the wants list
 All primed drugs for the home.

Highlighting a drug displays the drug details at the bottom of the screen. You
cannot print the information listed here.
Highlight all the items you want to add to the wants list and click Add to
Wants list

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Reports
QicScript Plus has a number of useful reports (which may be viewed and/or
printed) to help you with the MDS process. Some are specific to MDS and
some are also used in the walk-in dispensary and can be filtered by Cost
Centre (Care Home). Listed below are the reports and a description of their
use.

From the Main Menu, select the Reports tab. Select the report you require,
fill in the required filters, and click print.

The information on screen will vary depending on the report that you have
selected.

MDS Reports
The following reports are located under the MDS Reports section:

 MDS Primed Items

 MDS Items Added to Wants List
 MDS Patient List
 Care Home Patients List by Levy
 MDS Patient by Scheme

Items Owed
This report is located in Usage Reports. This is used to print off Owings at
item level for the home. Follow the normal process and select the date
parameters. In the search criteria screen, select ‘Add’ in the Cost Centre
field. Search for and select the home, select OK. Follow the normal process.

Loan Scripts
This report is located in Administration Reports. This will identify late and
non-receipt of emergency prescriptions at the request of the prescriber and
reduces the loss of benefit to the company. The report eliminates the need
for manual record keeping.

Enter From date’ & ‘To Date as required. Press OK. For Care Homes, search
for and select the home in the Cost Centre field.

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Care home patient levy summary
An additional report has been added to the system that will list a summary of
patients and their levy payments by care home.

The report can be run by Care home, for multiple claim periods and by
patient and is displayed as follows.

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 Patient Charts
By dispensing via MDS in QicScript Plus the user now has the ability to print
out patient charts. These include the Patient information chart, Mar Sheet
and Drug Seals.

QicScript Plus Patient Charts Dispensing Rules

In order to generate Patient charts, the following conditions must be met:
1. There should be items dispensed within the current Care Home Cycle
2. The Start Date for the items should fall within the current Care Home
cycle
3. The items should have at least one Administration Dosage quantity
specified

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QicScript Plus Patient Chart PRN items

Create a care home with multiple standard admin times and one PRN admin
time. Please note that each care home is designed to have one or none PRN
admin times.
In the following screenshot, in the Time of Rounds list, the first 6 admin time
records are standard admin times. The 7th admin time record of “As
Required” is a PRN admin time as it is specified as “PRN”.

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Add PRN Items

User must:
1. Select “PRN” for this item and
2. Select the pre-defined PRN admin time shows in the Admin Times
area.

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Drug Seal for PRN item

When a PRN item is printed in the Seal, the number of pods populated will
equal the number of items dispensed / the PRN Dosage quantity. E.g. if 100 is
dispensed with a dosage of 2, then 50 pods are produced across 2 seals with
the remainder on the second page marked as ‘Empty’.

If Dosage quantity is not specified, the number of pods will be equal to the
prescribed qty. In this case, there will be 100 pods generated

QicScript Plus Patient Chart Mid/ Interim Cycle items

A Mid Cycle item is an item that starts in the middle of a care home cycle.
Create a care home with Start Date of 18/06/2012 and End Date of
15/07/2012. It is a care home with cycle day of 28.

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Create Mid Cycle Item

Below screen shows the drug item “Eltroxin” is created as a Mid Cycle Item
which starts from 02/07/2012 and it will be taken for 14 consecutive days.
Therefore the dosage ends on the 15//07/2012 which is also the End Date of
the care home.

Note: Please note that it is up to the user to select a Start Date for the Mid
Cycle Item.

N. B. When the next care home cycle comes along (cycle: 16/07/2012 –
13/08/2012), the Start Date for the Middle Cycle Item will be still set to
02/07/2012, and it is up to the user to adjust the start Date as needed.

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QicScript Plus Patient Chart Course Item
Create a Course Item. A Course Item is an item that only dispensed once for
the current care home cycle.
The item needs to be marked as “For Course”. The Course Length becomes a
compulsory field, and it specifies how long the Course item to be taken. The
End Date is calculated based on the value entered in Course Length.

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Once the next care home cycle comes, the Start Date and End Date will stay
the same. Therefore the item will be expired, will not be dispensed, and
consequently will not appear in any reports. If the item is required for
dispensing, the user must edit the profile and adjust the Start and End Dates,
and type of Profile item (Per Cycle, PRN or For Course) as appropriate.

Print Charts
When all items for the care home cycle have been primed and dispensed
select Patient Charts in the patients MDS Profile

The user will now be given a choice of what they would like to print.

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General
The first tab when printing patient charts contains the following options:

Care home/Patient – Select the care home/ patient to print in this section.
The patient profile open will default here.

Patient 17 day - As well as 7 day and 28 day items, items can be added to a
patients’ profile where they are given over a 16 or 17 day period.

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Review and Request Sheet

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Patient Information Chart: Select this option to print a patient information
chart.

There are other printing options within this depending on what you need to
print on the chart:
 Print with Signature
 Print Without Signature
 Show Eight admin times
 Show six admin times
 Print without signature A5 – select this option to print charts on A5
paper.

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  Print A5 7 Day – Select this option if you have added items as 7 day
items.
 Select Weeks to print – select all or choose a specific week to print
(only relevant of you have added items as 7 Day items)

Print MAR Sheet: tick this option to print patient Marr Sheets

Marr sheet options include:

 Include Standard Items

 Include PRN Items
 Include Mid-Cycle Items
 Include Mid-Cycle PRN Items
 Show 17th Day – This refers to the 17 day chart option mentioned
above.
 Warfarin Sheet: If one of the drugs to be printed is any of the
Warfarin Drugs, select this option to print a Warfarin administration
sheet.
 Mar Sheet By Admin Times – This will print the Mar grouping drugs
by admin times as opposed to in drug order.
 PRN (As required) – Select this option to print any PRN items on a
separate PRN MAR sheet.

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  Select Weeks to print – select all or choose a specific week to print
(only relevant of you have added items as 7 Day items)

Warfarin Administration Sheet:

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Mar Sheet by admin times:

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PRN (As Required) MAR sheet:

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Advanced Chart options
The following options are available when printing charts in the Advanced Tab:

Drug Seals:

 Include Standard Items

 Include PRN items
 Include Mid Cycle Items
 Include PRN Items

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  Include Mid Cycle PRN Items
 Select Weeks to print – enter the number of weeks for which
seals are needed here.

Options:
 Include all profile items: If this box is ticked the items that were not
supplied this month will appear on the Patient information chart and
MAR sheet but with N/S marked for each drug.
 Save To File: Select this option to save the options selected to print to a
file instead of printing.
 Show Print Preview: Un-tick this option and the charts will print directly
to the printer, no preview of the charts will open.
 Order By Location: When this option is selected, the charts will print in
order of location (alphabetically) and within the location patients will
print in alphabetical order.
 Print Primed: Selecting this option will only print the primed items on the
patient charts.

Blank 7 Day: Selecting this option will allow the user to print a blank 7 day
MAR sheet with the Patients name and the Doctors name on it.

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Blank 28 Day: Selecting this option will allow the user to print a blank 28 day
MAR sheet with the Patients name and the Doctors name on it.

Blank By Admin: Selecting this option will print a blank MAR sheet grouped
by admin time.

Once you have selected the required printing options click OK to print.

Print Course Items

If an item has been dispensed as a course item, the user has the ability to
print the item on a separate chart.

To do this, select the item and then select Course Item Chart in the patients
MDS Profile.

Select the printing options and select OK to print.

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The MAR sheet will have a C in Red with show that the item is a course
item.

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Patient Images
It is possible to add the patients’ image to the patients Information Chart and
MAR Sheet.

To do this, the user will first need to take picture of the patient and save it to
a folder on the computer.

Then user should then open the patients file and open the patients’
demographic details.

Select the Photo Tab

Select Load Photo and browse to the folder where the patients’ image is
saved

And select the patients’ photo

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Select OK

The patient’s image will now appear on the patient information chart and the
MAR Sheet.

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Drug Images
To add drug images to the Patient Information Chart and the MAR sheet the
images need to be added to the drug file.

Select Administration – Drug Tables – Drugs (All Data)

Search for the drug you want to add the image to and Select EDIT.

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Select the Image Tab

Select Load Photo and browse to the folder where the Drug Image has been
saved, select the image and select OPEN.

The Drug image has now been added to the drug. Select OK to save .

The drug image will now appear on the Patient Information Chart and the
MAR Sheet.

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Abbreviate Drug Names
Sometimes the drug dispensed might be too long to fit the complete name
on the Patient Information Chart, Mar sheet and Drug Seal. It is however
possible to abbreviate the drug name as it appears on the Patient
Information Chart, Mar sheet and Drug Seal.

To do this select Administration – Drug Tables – Drug Name

Search for the drug that needs to be edited and select EDIT

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Edit the field ‘Abbreviated Name’ to the shortened version as needed. Click
OK to save.

MDS - Organisation Reports

Assign Patient to care home organisation
Patients are assigned to care homes but can also be assigned to a location
within the care home.

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It is also possible to assign care homes to an Organisation.

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With these settings in place it is possible to run certain reports by
Organisation, Care home, Location or Patient.

New Reports
The following reports need to be activated in User Categories.

Care Home Patient Prescription List

This report is based on the Care home patient List by Levy report but users
can run the report by Date Range and by:

Organisation: This will group care homes that have been assigned to the
same organisation.

Care Home: This will group patients by care home.

Location: This will group patients by location

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Please note that when searching by Location the user will have to type the
name of the location accurately and remove the ignore flag for the search to
work.

Patient: This will report on a particular patient

Users can also exclude owing’s from appearing on the report by removing the
Include Owings flag.

Care Home Patient Prescription List Summary

This report is based on the Care home patient levy summary report but users
can run the report by Date Range and by:

Organisation: This will group care homes that have been assigned to the
same organisation.

Care Home: This will group patients by care home.

Location: This will group patients by location

Please note that when searching by Location the user will have to type the
name of the location accurately and remove the ignore flag for the search to
work.

Patient: This will report on a particular patient

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Users can also exclude owing’s from appearing on the report by removing the
Include Owings flag.

Patient History Hierarchy

The Patient History Hierarchy report is based on the patient history report
but users can run the by:

Organisation: This will group care homes that have been assigned to the
same organisation.

Care Home: This will group patients by care home.

Location: This will group patients by location

Please note that when searching by Location the user will have to type the
name of the location accurately and remove the ignore flag for the search to
work.

Patient: This will report on a particular patient

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The report will list a patient’s medical card charges (€2.50 Levy) and non-
medical card charges (private charges) in one report so that this can be given
to a patient. Previously users would have run two reports and manually
merge them.

Sales Turnover Report

The Sales Turnover Report is run by claim period and can be grouped by:

Organisation: This will group care homes that have been assigned to the
same organisation.

Care Home: This will group patients by care home.

Patient: This will report on a particular patient

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The report will subtotal GMS / DPS and Private/ Other scheme separately and
then combines to give an overall total.

(GMS is the following schemes: GM,GR,HEM,DT,EEA,PS,HD)

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 Ordering
Introduction
On completion of the Ordering module, the user will have a comprehensive
understanding of how the following tables work within the ordering area of
the program.

Each field will be explained in detail regarding its links within the ordering
system.

 Suppliers
 Ordering Categories
 Ordering Category Formulae
 Ordering Methods
 Wants List

Suppliers
The Supplier screen allows the user to view each supplier set-up within
QicScript PLUS.

On the Main Menu go to Administration Tab, click on the Stock and

Ordering icon, and select Suppliers.

The Suppliers screen will then be displayed.

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 Search field Supplier Name
Pane

Searching For A Supplier

On the Supplier screen type in the name of the supplier into the search field
and press enter.
If the supplier is located their name will appear on the Supplier Name pane.

Editing A Supplier

Search for and highlight the supplier on the Supplier screen.

Click Edit to display the Edit/View Supplier screen. Make the required
changes and click OK to save.

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Add New Supplier

There are a number of tabs listed at the top of this screen. Enter the details
required for the new supplier as needed.

Stock Supplier Details Tab:

Among the options available on this tab are:

Phone - This contains the supplier phone number.

Note: This is not the number for electronic ordering.

Contact Name - This contains the name of the primary contact.

Contact Phone - This contains the primary contacts direct dial number.

Contact e-Mail - This contains the primary contact's email address.

Contact Mobile - This contains the primary contacts mobile number.

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Discount Above - If non zero, then the discount percentage is applied to all
non-contract prices, provided the total value of the order is above this
amount.
Discount Percept - This is the percentage discount given on all items
provided the order is above the discount amount

Max Lines per Order - This field contains the maximum lines that can be
placed on a single order to the supplier

Supplier Code - This is the code name that the supplier is to be known as.

Max Return Days - This field contains the number of days that the supplier
accepts returns for. When a user is performing a return and has selected an
order number, it is checked against the max return days for the supplier and
will list the order numbers accepted for the supplier.

Separate CD Order - If ticked then separate orders are generated for regular
and controlled drugs for this supplier.

Allow CD Order - If ticked then the supplier can be used for controlled drug
orders.

Default Order Method - This is the default order method used for the
supplier. It is displayed on ordering screens as a reminder.

Main EDI Code - This is populate with the main EDI supplier number code for
the store

Main Supplier - This indicates another supplier with whom this supplier is
grouped for ordering purposes. This is primarily used in situations where a
supplier's orders are handled by an agent (e.g. wholesaler). In this case the
supplier's discount levels are used, but the order is placed on an order list for
the "group with" supplier.

To save your changes: Click OK

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Store Ordering Tab

Delivery Days - This field indicates which days this particular supplier can
deliver on. This is used with the store delivery schedule and supplier lead
time, to calculate a realistic delivery date for an order.

Lead Time - This is the time in days that is required for an item to be but on
an order to the supplier for the item to arrive at the correct time.

Transmit Automatically - If ticked then items will automatically be

transferred from the wants list to the order file at pre-determined ordering
times and then transmitted directly to the supplier.

Ordering Times - The grid contains ordering times for the supplier. The Add
button will allow you to add another time while the Remove button will
allow you to remove a time. The Edit button will allow you to edit the existing
time.

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EDI Configuration

These details allow electronic ordering. The suppliers EDI phone number, and
the users account details are entered here.

For assistance with these settings, please contact our Customer Support
Team on 01-4633099.

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Ordering Methods
Ordering Methods determine how a store sends its orders to its suppliers.
Currently there are two ordering methods available in QicScript Plus.
 Electronic
 Printed

Editing An Ordering Method

On the Main Menu go to Administration tab, Stock and Ordering icon, select
Ordering Methods.

The Ordering Methods screen will be displayed.

Select the ordering method you wish to edit and click Edit
Make the change to the Order Method text as required and click OK.

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Ordering Category Formulae

Ordering Category Formulae are used within QicScript Plus to calculate the
ideal stock level for a drug.

Editing A Ordering Category Formula

On the Main Menu go to Administration, Stock and Ordering Tables,

Ordering Category Formulae.
The Ordering Formula screen will be displayed.

Select the ordering formula you wish to edit.

Click Edit, the Formula Details screen will be displayed.

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 This is the name of the formula
This is the actual formula This is a list of all formulae values
that can be used to edit the
actual formula.

These buttons are used to Add,

Edit and Delete Formulae Values.

Make any required changes.

Click OK to finish.

Adding A New Formula

Open the Ordering Formula screen as outlined earlier.
Click New
The Ordering Formula Details screen will be displayed.
In the Formula Name field enter the name of the formula.
In the Formula Contents field enter the ordering formula using the contents
of the formulae values list to create the formula.
Click OK to save your formula.

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New ISL Formula’s
It is now possible to have a “Formula” to calculate Max Sales over a number
of consecutive days, going back a certain number of weeks.

Previously the Daily statistics table that stores the pharmacy’s sales figures
per drug per day was cleared down after approximately one month. This has
now been extended to store daily data for two months.

A new Variable must be created on the customers list of Variables to use the
added functionality. The formula must be in the format:

MXCDYW
Max X Consecutive Days Y Weeks
e.g. M2CD8W and M1CD6W

Once the New variable is created, it then must be used in a formula.

When this goes live in any site, there will only be one month’s data. After a
month of using the new version, the full two months data will be available.

Create Variable and Formula

Examples

M1CD6W = Max sold over 1 consecutive day over 6 weeks

Or

M2CD8W = Max sold over 2 consecutive day over 8 weeks

The pharmacist should Select Administration – Stock and Ordering – Ordering

Category Formula and select New

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Select Add to create a new Variable

Set Variable type to VAR

Set Variable Name to M1CD6W or M2CD8W

Set Variable value to 1

Select Ok

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Now the pharmacist needs to create the formula

To do this

Enter the Formula name

Enter the Variable that was created i.e. M1CD6W or M2CD8W

Select Ok to Save.

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The next step is to apply the formula to drug settings or store settings as
normal.

Editing The Ordering Formula

To edit an ordering formula, select the formula to edit and click EDIT.
Edit the formula as required. Click OK to save your changes.

Ordering Categories
Ordering Categories are used within QicScript Plus to group similar products
produced by different manufacturers under one generic description for
ordering purposes.
The main purpose of using Ordering Categories is to easily control ordering
options for the drugs on the system.
When using Ordering Categories at store level a user can:
 Assign an Ordering Method to groups of drugs
 Assign an Ordering Formula to a groups of drugs
 Add and remove individual manufacturer brands from the ordering
category.
 Control how different Stock Locations within the store can order
brands within an ordering category.

Editing An Ordering Category

On the Main Menu go to Administration, Stock and Ordering Tables and
Ordering Categories.
The Ordering Categories screen will be displayed.
In the Search field enter the name of the drug you wish to view e.g. Amoxil.
Press ENTER

All Amoxil Ordering Categories will be displayed on screen.

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Using the Up/Down Arrow keys select the required strength of Amoxil.
Press ENTER or click OK.

The Edit Ordering Category screen will be displayed listing all brands of the
strength of Amoxil selected.

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Editing the Ordering Method
Editing the ordering method will allow a user to change the ordering method
for all brands within the ordering category.

Select the search option to search for an alternative order method.

Adding a Drug to The Ordering Category

Select New, the Selecting Drug screen will be displayed.
In the Search field enter the name of the drug you wish to add to the
ordering category.
Press Enter and a list of drugs matching your search will be displayed.
Using the Up/Down Arrow keys highlight the drug you require.
Press Enter to add the drug to the ordering category.

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Removing A Drug From The Ordering Category
Using the Up/Down Arrow keys highlight the drug you wish to remove.
The Selected Ordering Category for Drug Transfer Window will be displayed.
In the Search field enter the name of the drug you wish to remove.
Press Enter and a list of Ordering Categories will be displayed.
Using the Up/Down Arrow keys highlight the correct ordering category.
Press Enter and the drug will be removed from the Ordering Category.

Ordering
QicScript Plus uses five methods of ordering. These methods can be used for
individual drugs or for the pharmacy as a whole. Thus it is possible to have
one or more drugs using the Pack Replacement method, while others use the
Ideal Stock level method for example.

This allows you to manage the way in which QicScript Plus handles ordering
to your individual needs.

Debarred from Ordering

This is only controlled centrally and will be set up for individual stores. This
may be done for various reasons like incapability or lack of knowledge on
software.
This method can prevent a store from ordering all or selected drugs.

Manual Ordering
This is where drugs will not be placed on the Wants List automatically. The
user must manually add what is required to the Wants List.
This can also be set up individually or for every product within the store.

Pack Replacement
Each time the equivalent of a packet has been dispensed; one packet will be
added to the wants list. If a packet has 20 tablets and 10 are dispensed,
nothing will go on the wants list. If at a later stage 10 or more tablets are
dispensed, one or more packets will be added to the Wants List.
This can also be set up individually or for every product within the store.

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MDS Pack Replacement
Each time any amount of a packet has been dispensed, one new pack will be
added to the wants list. If a pack has 20 tablets and 1 is dispensed, one pack
will be added to the wants list. Another pack will not be added until more
than 20 tablets have been dispensed.

Ideal Stock Level

Each drug can be given an Ideal Stock Level. The system will then reorder
the product once it goes below its ideal stock level.
This can also be set up individually or for every product within the store.
NB: This can only be utilised once a full stock take has been completed.

Manual Ideal Stock Level (ISL)

It is possible to set a manual ISL figure against a drug in QicScript Plus.

First you must create a new Ordering Category Formula. This will only have to
be done once.

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Select New to create a new formula (see above section – Adding a New
Formula) and enter the following details:

 Formula Name: Needs to be set to MANUAL (Needs to be

Uppercase)
 Formula: Needs to be set to MANUAL (Needs to be Uppercase)

Press OK to save the new formula.

To set the manual ISL level against a drug, select Ordering Categories and
search for and open the drug:

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Change the Formula to MANUAL by opening the list of formulas and selecting
MANUAL.

Click OK and the following Pop up will appear:

Enter the ISL level to use and press OK

To edit the ISL quantity, follow the same procedure as above.

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Adding to the Wants List (Manually)
F2 – Wants list
To open, view and add items to the wants list details press F2 and the
following dialog should open.

The Last dispensed drug will always be the default drug selected in the Wants
List
The Preferred supplier will also be the default supplier for the Store.
Selecting New will allow user to select quickly another drug to add to the
wants list.

To Edit/Change the stock levels on the system click the Adjust Stock button.

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Enter the new stock figure and press ‘Ok’.
The stock level will now be changed on the system.
To add new item to the Wants list Click NEW.
A new Wants List Details window appears, you can add in a new item onto
the Wants List.

Open Wants List from ordering menu:

On the main Menu, go to Ordering and Wants List
The Wants List screen opens:

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Add to want list:

To add an item to the wants list from the above screen, click NEW.

Certain fields above have red asterisks (*) in them. Therefore they are
mandatory fields.
Select the drug to be added to the Wants List

The Select Drug (Detailed) screen opens. Type in the name of the drug and
press Enter. This will return a list of the different variants of the drug. Select
the drug you want to order and click ok. The selected drug will then be
entered onto the wants list details screen.

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The above screen also populates the Pack size and Trade Price fields. The
sales history is also displayed on the right side of the screen.

The default supplier for the drug selected will be populated automatically.

Now you need to enter the amount of packs to be ordered. This will
automatically calculate the amount of units.

Click OK to save. The select item and quantity will now be added to the wants
list.

This will return you to the Wants List Screen.

To add more items simply repeat the process.

Below is an example of a Wants List screen with four items on it.

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Once you have finished adding items press close

Change Supplier while ordering

If you enter a different supplier while ordering, either using F2 or from the
wants list, you can configure for the following prompt to appear:

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Selecting Yes will change the supplier on the wants list and the supplier to the
default supplier at drug level. Selecting No will change the supplier on the
wants list only and not at drug level.

To set this option, go to administration, miscellaneous tables, store details

and select the ordering tab.

Set the Change Usual Supplier option to one of the following:

 Never Change: This default setting, this is the current work practice
in Qicscript Plus.

 Ask before changing: When a pharmacist edits the supplier on the

wants list or via the F2 button they will get the above prompt.

 Change automatically: When a pharmacist edits the supplier on the

wants list or via the F2 button the supplier will automatically be
changed at drug level.

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Wants List
The wants list displays all items on the order for each supplier. To access the
wants List, go to the Ordering menu, and select Edit Current Orders. The
wants list will open:

Filters
The stock location drop down will default to Dispensary, if there are other
stock locations set up, you can view the wants list for other locations by
changing this option.

Find Drug – Use this option to search for a drug, enter any part of the drug
name and press enter. Use the X at the end of this field to return to the full
list.

Expand All - use this option to view all items from all suppliers

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Collapse All – select this option to minimise the wants list for all suppliers

Hide Inactive lines – Select this option if you are using pack replacement and
want to hide items on the order that have not been ordered yet. For
example, if you have dispensed part of a pack, the item will show in the
wants list in grey with zero on order, tick this option to hide these lines.

Show stock and ISL – Select this option to show the stock level and ISL
columns in the wants list

Editing the Wants List

To edit an item on the wants list select the required drug and click EDIT

The Wants List Details screen opens:

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To edit any of these fields refer back to adding an item. These fields can all
be selected the same way.

Deleting an item on the Wants List

Select the required drug and click DELETE. The Confirm Delete Window
opens, click Yes to continue.

The item will now be deleted from the Wants List.

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Sending Orders
You can send an order from the Wants List screen. You need to declare what
suppliers you want to send orders to.

To do this check the For filter.

To change the supplier, select from the drop down.

Once you have the supplier selected click SEND ORDERS.

If the order sends successfully, a message will appear in green indicating this.
If it fails to send the message will appear in red.

Printing orders
You can print orders if needed, this will not send the order, and items will
remain on the wants list. This can be used by the pharmacist to review a hard
copy of the order before sending.

To print an order, click on the supplier and select Print to print the order.

If you only want to print an order for one particular supplier, ensure that the
option is ticked ‘Print selected supplier only’.

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Check in Deliveries
On the Main Menu go to Ordering, Check In Deliveries.
The Check in Deliveries screen will appear:

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By clicking on each column title, the list can be sorted by different order.

- Order number: in increased or decreased numeric order

- Supplier Name: in alphabetical order
- Date Ordered: in most or least recent date order
- Order Lines: in increased or decreased numeric order

These deliveries can be viewed or searched by Order Status, Stock Location,

Line, or by Supplier.

Once you have found the order you want, select it and press CHECK IN

Select the Received Goods Line tab.

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This screen shows the drugs in the order and the amount that was Ordered,
Expected, Delivered and Bonus Stock.

If you need to edit a field you can use the arrow keys to move around the
fields or click on them with the mouse.
Once you edit a field, the line will change to a bold font.

Below is an example where the first line has been modified.

Once you have finished use the CHECK IN button.

Merging Orders
If there are 2 or more orders you can merge them into one main order and
send them to one supplier. To do this there must be two or more orders
created (as below).

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To merge these orders, select the first order to merge and then press 1

Then select the second order to merge and then press 2

Note: master is no: 1 and the file to be merged with the master is no: 2
The above screen has the top order as the master and the bottom as the
slave
To now merge these order click Merge.

The Confirm Merge message opens, click Yes to confirm the Merge.

The order will now have the drugs from both orders.

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New F2 Manual Ordering Screen
We have created an alternative view for when users select F2 to manually
add items to the wants list. To use the new view the pharmacist must
activate this option in Store details. Go to Administration, Miscellaneous
Tables and select Store Details. Go to the ordering tab and tick the option
‘New Hot Key Ordering’. When activated, this option will be used on both
workflows.

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The new F2 screen:

Features of the new F2 screen

- Keystrokes similar to .NET

- Layout similar to .NET

- Ability to adjust stock levels - option 5

- Ability to add negative stock

- Ability to set the New Order Quantity to '0' which will delete the item from
the wants list

- Displays 'Currently in Wants List' for multiple suppliers as in .NET

- Pressing SAVE, saves current drug and clears window ready for next item

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 Stock Management
Stock Tables
On completion of stock tables section, the user will have a comprehensive
understanding of how the following tables work within the stock area of the
program.

Each field will be explained in detail regarding its links within the stock
system.

 Stock Locations
 Stock Adjustments Reasons

Stock Locations
Stock Locations are separated areas within a single store that are setup to
allow a user independently manage stock and orders for each section.

The two most common Stock Locations are Dispensary and MDS. This allows
a pharmacy to manage the stock and ordering separately for their standard
prescription dispensing and their MDS prescription dispensing.

Editing A Stock Location

On the Main Menu, go to Administration, Stock and Ordering Tables, Stock
Locations.

The Stock Location screen will be displayed.

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In the Search field type in the name of your stock location you wish to edit

Press Enter

Select the Stock Location and click EDIT

The Edit/View Stock Location Details screen will open.

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The following fields are available:

Store

This field is for the store name where the location is to be added

Description

This field is for the name of the location within the store.

Location Type

This determines whether it is a regular dispensing or MDS Location.

Last Order Ref

This field contains the last order reference number used for this stock
location. It increments automatically as orders are created.

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Last Return Ref

This field contains the last order return reference number from this stock
location.

Current stock valuation number

This field contains the number of the current stock valuation number for the
stock location

Inactive

If ticked then the stock location will removed from the list of stock locations
when creating a wants list.

Press TAB to move through the fields making what changes are required.
Click OK to save your changes.

Adding A Stock Location

Open the Stock Locations screen as outlined earlier.
Click OK
The Add New Stock Locations Details screen will be displayed.

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The Store screen will be populated with the name of the store.

Select the Location Type and click OK

Move to the Description field and enter the name of the stock location.

Click OK to finish.

Stock Adjustment Reasons

Stock Adjustment Reasons are used in a store when stock is moved in or out
of stock in order to help manage stock levels correctly within a store.

Examples of when stock adjustments will occur are *:

 Transferring stock between Stock Locations

Transferring stock between stores

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 Stock is stolen from the store
 Stock is damaged
 Stock is returned to the supplier

* This list is not exhaustive.

Editing A Stock Adjustment Reason

On the Main Menu go to Administration, Stock and Ordering Tables, Stock
Adjustment Reasons.

The Stock Adjustment Reasons screen will be displayed. Select the reason
you wish to edit and the Edit Movement Reason screen will be displayed.

These options
These options determine if the determine what stock
reason is for a transfer into or measurements can be
out of stock. transferred using this
The descriptive text of
the reason. reason.

Header Fields.
These buttons are used to Add,
Edit and Delete the Header Fields.

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The following fields are available:

Reason

This is the reason for the stock adjustment.

Direction

This is the direction of the stock adjustment. In indicates stock coming to the
location, Out indicates stock leaving the location.

Allow packs

If ticked this indicates that the stock item can be adjusted as Pack size.

Allow Tenths

If ticked this indicates that the stock item can be adjusted as tenths of pack
size.

Allow Units

If ticked this indicates that the stock item can be adjusted as individual units
i.e. single tablet units

Number of printouts

This indicates the number of copies of the paper work needed to be printed
i.e. 2 printouts, 1 for the supplier and 1 for internal use.

Header Fields

This screen has the columns, Mandatory, Field Name, Field Mask and Field
Size

Line Fields

This screen has the columns, Mandatory, Field Name, Field Mask and Field
Size

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It is possible to Add Edit or Delete a comment from the Header Fields and
Line Fields section.

Click OK to save your changes.

Stock and Ordering Management

Stock Locations
QicScript Plus allows you to independently manage stock and ordering for the
different aspects of your business. Usually pharmacies will have Main
Dispensary and MDS set up as different Stock Locations.

Stock Take
From the Main Menu go to Ordering, Perform a Stock Take.

This shows the Stock Location that

is to be used for the Stock Take

Select the Stock Location and Press Create new

The Stock Take Period Properties screen opens:

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You now choose to do an Annual Stock Take or a Daily Stock Take.

Enter a Description field and click OK to save the changes made.

The Stock Take screen opens:

It will allow you to count in Packs, Tenths and Units.

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Adding Drugs to the Stock Take

Click Add Drug

The Add New Drug screen opens:

Type in the name of a drug to be counted and press Enter

This opens a screen showing the different variants of the drug. Select the
drug and press OK

This brings you back to the Stock Take screen:

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 You can now see the selected drug variant.

Use the Left/Right keys to move to the Packs/Tenths/Units fields.

Enter in the appropriate quantity for each field in turn.

Note: (Tenths are a tenth of the pack size. Therefore the amount entered
into this field must be less than 10)

Once the stock figures have been entered you can add the next drug and so
on.

Note: You don’t need to enter stock figures for a drug before adding the next
drug. It is possible to just keep adding drugs to build up a list and then enter
the stock figures.

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Finishing the Stock Take
Once the stock take is finished press end the stock take.

Press Enter to end the stock stake.

Exit Stock Take Without Finishing

It is possible to exit in the middle of a Stock Take without ending it.

Click OK to just close out of the Stock Take:

The Stock Take screen opens:

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 (If there is a tick in the box the Stock
Take is not finished).

This screen will give all stock takes previously done for the above stock
location.

If the count now button is enabled then the stock take hasn’t been finished

If the stock take was finished, then this option would be disabled.

So for the user to go back in and count this stock take

Click Count Now

This brings you back to the Stock Take screen.

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Deleting a drug from the Stock Take
You can only delete a drug from a Stock Take before the Stock Take is
finished.

If the stock take has been counted then a stock adjustment must be made
(this will be looked at later on).

To delete a drug from the Stock Take, Arrow up/down to highlight the
appropriate drug

Click Delete Drug

The Confirm Delete screen opens:

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Stock Adjustments
Stock Adjustments are used to record changes in stock levels other than
those that result from prescriptions and checking in deliveries.

I.e. Breakages, Theft, Out of Date stock, Returns to Suppliers etc.

As mentioned earlier, it is possible to use stock adjustments to record

discrepancies made during a stock take that has been ended.

Viewing Stock Adjustments

Click the Orders tab and select Stock Movements.

The Stock Adjustments screen opens:

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You can filter the information displayed by specifying the Stock Location,
Reason, User, Drug and Dates. Thus you could see all of the stock
adjustments for All Stock Locations, or those made by a particular user, for a
particular date or within a date range etc.

When all the desired filters have been populated

Click Search Now

This will then return the relevant information.

A brief explanation of how to use the different filters follows.

Adding Stock Adjustments

To add a Stock Adjustment (this is done from the main Stock Adjustments
screen)

Press NEW

This will bring up the following screen:

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This is where you select the Stock Adjustment Reason and the Stock
Location.

Before going any further, let us have a look at Stock Location. If you need to
change the Stock location follow the steps below, otherwise continue straight
to choosing a Reason.

Stock Location: Select a Stock Location

Reason: Enter a reason

Some of the options available will require further information.

An example of this is the Transfer to Another Location (this store) option.

Below you can see Transfer to Another Location (this store) is selected.

The screen above now prompts you to enter in a Field Value. (Basically which
location the product(s) are being transferred to)

Enter the Stock Location by clicking the search icon beside the Sending
Location field and press Enter to save.
This will return you to the Stock Adjustments screen

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To confirm this press OK

This will then open a Select Drug screen where you select the drugs involved
in the Stock Adjustment.

Select Drug: The Select Drug screen shows the drugs selected for the Stock
Adjustment.

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To add a drug to the list click Add Drug

Type the name of the drug to be selected and press Enter

This brings up a list of the different variants of the drug. Select the required
variant then press Enter, this brings you back to the Select Drug screen:

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You now need to enter the amount of the drug for the Stock Adjustment.
This can be done in Packs, Tenths, and Units.

The cursor will be in the Packs field. Enter the number of packs and then
enter the number of Tenths and then the number of Units

To leave a field blank, simply move on to the next field.

When you have finished click OK

This returns you to the Stock Adjustment screen.

To add further drugs to the Stock Adjustment repeat the process.
Once you have finished adding drugs to the Stock Adjustment, click OK

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Edit Stock Amount
You can also Edit/change the quantity in stock without doing a stock take
from the Drug file section of Administration.

To do this go to Administration – Drugs – Drugs (Basic Data) and search for

the item you wish to edit.

Select the stock details tab and the user will see a new button Adjust Stock

Select the Adjust Stock button and enter the new stock value

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The stock level will now be changed on the system.

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 Month End
The Month End Process Explained
QicScript Plus takes count of each item, the total amount of forms dispensed
and the total value of all forms entered in a month.

As long as a form has been marked completed and handed out to the patient
QicScript Plus will include the form in the claim sent to the Pricing Authority.

What Can Affect the Process?

 Selecting an incorrect form.
 Entering items onto the incorrect form.
 Entering incorrect quantities for the items dispensed
 Selecting the incorrect prescriber.
 Not entering owings.

2nd Generation Claims

2nd Generation Claims allows you to transmit your claim file directly to the
PCRS. 1st Generation Claims are sent to servers in Helix Health Ltd first and
then sent onto the PCRS. 2ND Generation Claims also allows the PCRS to
transmit a reject list within 24 hours of claims transmission. You can then
make changes to this reject list and re-transmit to PCRS. This can be done up
to the 8th working day.

2nd Generation claims allows you to transmit the 5 scheme previous accepted
through 1st Generation claims which are:

1. GM – GMS Single Scripts

2. GR – GMS Repeat Scripts
3. DP – DPS Scripts over the monthly limit as set by the HSE
4. SO- Stock Order Scripts
5. EM – Hospital Emergency Scripts

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It also allows you to transmit 3 additional scheme types which are:

1. LT – Long Term Illness (LTI) Scripts

2. HT – High Tec Scripts
3. HA – Health Amendment Act Scripts

2nd Generation Claims Cut off Dates

1. The agreed cut-off date for submission of files for early submission is
midnight on 3rd working day of the month.
2. The cut-off date for submission of file for normal pay is midnight on
the 7th of the month.
3. The cut-off date for submission of Quick Correction files is midnight
on the 8th working day of the month.
4. The Final Exception file will be produced on the 14th working day of
the month.

These are guidelines as specified by the PCRS/HSE.

Configuration of HSE connection

Before a claim can be sent electronically the modem to connect to the HSE
must be setup and this will be done at the time of the install.

Managing Month End Claims

Our system ensures that you are closing your MEC correctly. Every time when
you log on QicSCRIPT PLUS, the current calendar date on your server and
open claim period are compared.

Case One:

If the current calendar date is in the same month as your open claim period,
the system will log you in directly. This would be the most expected situation
for majority users.

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Case Two:

When the current calendar date in the month that is greater than your open
claim period, for example, the current calendar date is in Sept 2012, and your
open claim period is Aug 2012. This means you forgot to close Aug 2012
period. Now, our system closes it and creates a new MEC period for you
which will be Sept 2012 in this case.

A warning message states “Open claim periods have been changed. Please
put the script bundles aside for processing and transmit your electronic
claims as soon as possible to the HSE Payment Board” appears for the user.

Case Three:

When the current calendar date in the month that is smaller than your open
claim period, for example, the current calendar date is in Aug 2012 and your
open claim period is in Sept 2012. This means you opened a claim period in
the future which sounds unlikely to happen.

Note: For case two and case three above are both unlikely to happen in real
life unless you manually made changes to your current date on your server
machine. Therefore, in order to avoid these two cases happening, we highly
recommend you that do not change the system date on your server machine.

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Verifying Prescriptions
Click on the Dispensing tab and select Verify Prescriptions.

The Month End Claims Search screen will open.

Enter the claim month you wish to verify and click OK.

There are a number of options available here.

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Filter by Prescription Status
This can be used to view All, Queried or Loan scripts.

Filter By Form Type

Used to view All scripts or just scripts of particular schemes e.g. GMS scripts.

Surname
You can type in a surname to find scripts from people with that surname.

Date Range
You can filter prescriptions by date range using this option on the right of the
verify screen.

Include Verified Claims

This will display scripts that have been verified if the box is ticked.

Prescription Details
The list of prescriptions will show the following details: Script number, Date,
patient name, patient code, prescriber, prescriber code, form type, script
status (Verified, loan, queried) and expected amount to be paid.

Scan available: If a paperclip icon appears before the script, this means there
is a scan available for this prescription.

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View Item Details on screen
To view the details of a script without having to edit it, click once on a script
and press the right arrow button on your keyboard. A new window will open
and the bottom of the screen with a list of all items on the script. To scroll
through each item in the claim, simply press the down arrow on your
keyboard. To hide the script details window, press the left arrow key.

All details about the script can be seen in this view, this is a preview of the
script and cannot be edited; use the Edit button to make any changes to the
script.

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Editing a prescription
To make any changes to a script, highlight the item and select the edit option.

The Prescription View will open where you can edit items or prescription
details as required.

Quick Edit
The Quick Edit button allows the user to quickly edit the prescriber details or
the date written.

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Verifying/Validating Prescriptions
To verify a prescription select it and then select Verify (F9 / F10)

The script will then be removed from the list or will change to a green colour
and show a Status of Verified.

This is dependent upon whether or not the Include Verified Claims box is
ticked.

To cancel the verification of a script, repeat as above. You will need to have
the Include Verified Claims box ticked to see the verified scripts.

The F10 verify to current button will mark all scripts as verified up to the
script that is highlighted when the option is pressed. F10 will leave any
queried prescriptions marked as queried and will not set them as verified.

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Querying a Script
To mark a script a Queried select it and then select Query (F8 for .NET
workflow)

The script will then change colour to red and show a Status of Queried.

Transferring Claim Period

To transfer a script into a future claim period, select the script and

Select Transfer

The Select Claim Period screen will appear and you can choose the correct
one.

The script will be moved to the new claim period.

Note: You cannot move scripts into past claim periods.

Needs Rx Prescriptions
Needs Rx prescriptions move from claim period to claim period when claims
are transmitted. A store setting has been added that will filter Needs Rx
prescriptions from appearing in verify prescriptions. Pharmacists can choose
how far back they wish for their Needs Rx prescriptions to appear in verify
prescriptions. If they enter 4 for example only Needs Rx Prescriptions for the
past 4 months will be seen in Verify Prescriptions.

The default value will be 0 months meaning that all Needs Rx prescriptions
will appear in Verify Prescriptions.

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NOTE: All Needs Rx Prescriptions will still appear in the patient file

Submitting Claims
Go to Dispensing and select PCRS v2 Claims Transmission. Then select the
claim month to be sent:

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The Claims Submission screen will open.

Select Submit Claims

Click Yes to the warning message ‘Are you sure you wish to submit the
claim?’

It is highly recommended to print the MEC Statistical Analysis for further

reference.

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Click yes to submit the claim. Exceptions may happen at this stage that
prevents users from submitting the claim. These exceptions are described in
detail below. Otherwise the file will start to transmit.

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Re-submitting claims
If the claim fails to send correctly the first time it is submitted, a button is
available called Resubmit Claim which will re-send the claim.

The following message appears to confirm if it needs to re-submit the claim.

The Resubmission button should be in use only if the claim was not received
the first time.

Resubmitting Rejects
24 hours after submitting the claim file the PCRS transmit a reject report to
the pharmacy.

The rejects are broken into the following categories

1. Different: These are generally rejects where pricing does not match
what the PCRS would pay out i.e. the fees in on the pharmacy
system may be out of date. However the PCRS will pay these
rejects but are merely highlighting that the value may be different
than what the pharmacy may expect.

2. Deleted: These are rejects that the PCRS are not paying for as there
is a problem with the script such as drug code incorrect etc.

3. Warning: These are rejected for similar reasons to Deleted rejects

however the PCRS will pay these rejects but are merely highlighting
that they have not been submitted correctly.

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Once you download the reject report the system will automatically set any
rejects on the report in all categories to ‘Red’. The pharmacy can then
choose to edit these scripts to fix what the problem is and re-submit to the
PCRS. You must ‘verify’ these scripts again before re-submitting otherwise
they will not send. Note: Only scripts that have been verified re-submit; not
the entire file

 Open any submitted claim and the follow message appears:

 The first page of exception file gives an overall summary.

 Deleted scripts – You will not get paid for any deleted scripts.

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 Different scripts – you are paid for these scripts but the PCRS are
highlighting a discrepancy.

 Scripts with warnings - you are paid for these scripts but the PCRS
are highlighting a discrepancy.

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The claim screen will list of all rejected scripts in Red. You can review and edit
the script using the Edit Rx button. To verify the script, highlight it and click
the Toggle Verified button.

To re-submit the claim, click the ‘Submit Correction File’ at the bottom of this
screen.

Common reasons for differences between pharmacy pricing

and PCRS
 Incorrect scheme price- please make sure your scheme fees up to date as
published by the PCRS updated
 No birth date for the over 70 – If the date of birth is left out for patient’s
whom are over 70 your system will not apply the ‘Over 70 Fee’. However
if you have this in QicScript Plus the fee is automatically applied for GM,
GR and HE.
 If you are dispensing a ‘Not Dispensed script’ please mark it not
dispensed in QicScript Plus as appropriate otherwise you will not be paid
correctly. A common error that customer make is to simply put the
quantity dispensed to zero but this does not highlight it through the
system as not dispensed.
 If you want to get the correct fee for dispensing urgent, late and after
midnight scripts you must enter the date & time appropriately when
entering the script and QicScript Plus will automatically apply the correct
fee you can expect from the PCRS.
 If the patient’s RSI number is not filled in correctly or the same as what
the PCRS have it will be
 DPS prescriptions with error description: ‘ppsn differs from pharmacy
ppsn’. The RSI number on the patient’s details needs to be filled in.

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PCRS Text Message Service
The PCRS can provide pharmacies with a text messaging service which
provides reminders for you to start transmitting the file for early pay, when
the final exception files are available and any other communication that may
be of use during the payment cycle.

To avail of this service you need to register with the PCRS for this service and
Helix Health can provide the registration document.

At any point you can opt out of this service by contacting the PCRS directly.

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 Accounts
Introduction
QicScript Plus includes a very comprehensive Customer Accounts module
allowing you to enter transactions, make account enquires, do account
reports and run a month end facility.
You can access accounts from the Main Menu.
Go to Processes and then Patient Accounts.

Customer Accounts
To view customer accounts, go to Processes and select customer Accounts.
This will allow you to search for patients and view their accounts.

A Select Patient screen will appear. Enter the name of the patient whose
account you wish to view.

You can use the More button to search using additional criteria.

Note: only patients with accounts can be viewed.

Once you have selected the patient, click OK

This will display the Customer Accounts screen.

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From here you can add, edit or delete account transactions. This is explained
later on.

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Accounts Balance Summary
This will allow you to see the balances of patients with accounts.

You can also view transactions from here, but not add, edit or delete them.

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Month End Clear Down
This will allow you to perform month end actions.

The following message will appear:

It is vital that you have cleared all balances due and checked that all
transactions are in order.

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Setting up a Patient Account
Before any patient accounts can be activated the account option in the store
details must first be populated. This is done in the store details advanced tab:

Patients must be setup on account. To do this go to the patient record and

the Accounts tab.

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The Accounts tab allows you to configure the patient’s account setup.

Account Active

This box should be ticked to enable accounts for this patient. If un-ticked the
account is not in use.

Bill To

This shows the patient that the bills should be sent to.

To change this, press the Change button.

Description

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This allows you to enter a description of the account.

Statement Type

This is used to choose the type of statement to be printed for the patient

For Example: VAT or Regular.

Min Payment %

This allows you to set a minimum percentage payment that needs to be paid
off each month.

Discount %

The percentage discount the patient gets.

Credit Limit

The maximum credit available to the patient.

All Items on Account

If this is ticked, then everything the patient purchases will go onto account.

Account Blocked

If this is ticked the account cannot be used by the patient, although it is still
active.

Managing Account Transactions

You can also add, edit or delete transactions for the account from the
Accounts tab.

To do this, press the View Transactions button.

This will display the Account Transactions screen.

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The screen will show previous transactions. You can also see any transactions
that have been deleted by ticking the Show Deleted Records box.

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Adding a Transaction
To record a new transaction, press the New key.

The Add New Transaction screen will be displayed.

Enter the Transaction Date and Payment Type

If you wish, you can enter a Description and/or Reference.

Enter in the total amount for the transaction.

Enter the VAT % included in the total amount.

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Editing a Transaction
To edit a transaction, select the required transaction and press the Edit key.

The Edit/View Transaction screen will be displayed.

The Inactive box will have The View Rx button will be

a tick if the transaction available if the transaction
was deleted. Similarly, was an invoice from
ticking the box will have dispensing.
the same effect.
Pressing this button will bring
up the details of the
prescription item.

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Deleting a Transaction
To delete a transaction, select the required transaction and press the Delete
key.

Alternatively you can edit the transaction and mark it as inactive.

Dispensing a Prescription on Account

While dispensing you can specify if the item should go onto the patient’s
account.

To do this, make sure that the On Account tick-box is ticked or press Alt + A.

When an item is charged to a patients account a pop up will be displayed

when exiting the patient file. The amount displayed will be the amount on
account for the prescription. The user will receive a pop up for each
prescription.

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When a pharmacist edits a prescription a pop up will appear when exiting the
file showing the new amount on account for the prescription.

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 Patient Messaging
QicScript Plus provides a service for using text messages, emails and mail
shots to contact patients. These messages can be used to remind patients to
collect or take medicines as well as remind them to get prescriptions or notify
them of appointments or any other ad hoc notices.

Setting up Patient Messaging

General Settings
To setup the desired options for patient messaging go to Administration,
Text Messages, Settings.

This will display the Text Messaging Settings screen

You need to enable the services you wish to use i.e. Text Messaging, Email or
Regular Mail.

To do this move to Enable Service section and put a tick in each option you
require.

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Patient Settings
Once the settings have been configured you then need to setup patients to
use the required Patient Messaging options.
This is done on the Messages tab of the Patient file.

Here you can specify what form of messaging the patient can receive and the
types of messages.

You can specify if the patient can receive SMS, E-mail or regular Mail
messages.

If you choose SMS, you must enter a Mobile Phone number. Likewise, if you
choose E-mail, you must enter an Email Address.

Regular Mail will use the name and address details on the Main tab.

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Sending Messages
There are three main types of messages: Automated, Reminder and Ad Hoc.

Automated messages are generated and sent automatically by the system.

Note: you can choose to have a pop up message appear before these
messages are sent to give the user an option to make changes to the time the
message is sent or cancel it.

The following message will appear once an automated message is generated:

Choose when the message should be sent or select cancel to cancel the
message.

Reminder messages require a reminder to be setup first and then are sent
automatically by the system.

Ad Hoc messages are created and sent by the user.

(The user can create other types of Ad Hoc messages such as mail shots.)

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Listed below are some brief descriptions of the default messages and an
indication of the type of each message.

Take medication (Reminder)

The user can setup a reminder for the patient to take medication.

Repeat not Requested (Automated)

Notifies the patient that they were due to collect the next part of a repeat
script.

Repeat due (Automated)

Notifies patient that they are due to collect next part of repeat script.

Prescription running out (Automated)

Notifies patient when prescription is running out.

New Appointment (Automated)

Notifies the patient of a new appointment that has been scheduled.

Last Repeat (Automated)

Notifies patient that the last part of a repeat script has been used.

Free Text (Ad Hoc)

This is a message created by the user.

Collect (Automated)

Notifies patient that medicines are ready for collection.

Appointment Reminder (Reminder)

The user can set a reminder date to send a message to the patient to inform
them of an appointment.

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Creating Reminders
To create a new Reminder, go to the SMS Reminders tab.

Click Add Reminder

The screen will update with a new Reminder.

Move to the Name field and change the name as required.

Then enter the Start Date and End Date for the Reminder.

Click Add Time

The following box will appear for you to select a day and time for the
Reminder.

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Select the day and time and click OK

You can continue to add times by using the Add Time button repeatedly.

Once you have finished click OK.

Ad Hoc Messages
To create an Ad Hoc text message go to Main Menu, Processes, Text
Messages.

This will display the Text Messages screen.

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Click New to create a message.

A box will appear beside the button.

Select whether you want to create a Text or E-Mail message.

The Edit Message screen will appear.

You can use the Subject field to give the message a subject.

Below this you can enter the message you want.

To the right of the Send field is an On field. Use this field to determine when
the message is sent.

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You then need to select who you want to receive the message.

You can search for a patient using the patient search button.

This will display the Select Patients screen.

You can search for a patient individually or you can use the search criteria to
search for patients given particular information.

Thus you could search for patients who have a particular prescriber.

When you have finished click OK.

The patients should then appear in the Send To field.

Click OK to finish.

You can also send adhoc messages from the Home screen:

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The home screen will list the last ten patients that have been dispensed. Click
the phone icon beside the name of the patient.

The edit message screen will appear with the patient name already filled in.
Continue sending message as above.

Contact List
Instead of searching for a patient, you can use the Contact List option.

This will display the Contact List screen.

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Use the New Group button to create a new group.

Enter a name for the contact group and press Enter

You then need to assign patients to the contact group.

To do this use the ’Add To Group’ button.

This will display the Select Patient screen.

You can search for a patient individually or you can use the search criteria to
search for patients given particular information.

When you have finished, click OK.

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 To Do List
QicScript Plus provides a To Do List facility to allow you to create a list of
tasks to be done and reminders for these tasks.

Pharmacy To Do List
To access this go to the Main Menu, Processes, To Do List.

This will display the To Do List screen.

Click NEW to create a new To Do item.

This will display the Add New To Do screen.

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Enter a Description.

You can also use the Task Has Reminder field to create a reminder. This
works the same as the Task is Due field, but contains an extra field for
specifying a time.

You can use the Priority field to set a priority for the To Do item. This can be
‘Low’, ‘Normal’ or ‘High’.

The Status field is used to specify the status of the To Do item. This can be
‘Waiting’, ‘In Progress’, ‘Completed’ or ‘Deferred’.

The Details field is used to enter any required information. Click OK.

Once the patients file is reopened and the Task Due date is within the next 5
days, the Follow Up/To Do task will appear as per screen shot below:

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The task will appear in the patients file, 5 days prior to the Task Due date and
5 days following the Task Due date.

To stop the task appearing, the user should set the task to ‘Completed’ as per
screen shot below:

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Patient Follow-Up / To Do list
You can view patient specific To Do items from the patient clinical details
screen (.NET Workflow only).

Search for the patient and click on option 4, Med Management. A list of To
Do items relating to that patient will appear.

The user can Add, Edit or Delete tasks from here.

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 Price Enquiry
Price Enquiry drop down menu
To open Price enquiry select the enquires tab from main menu list

Or alternatively press F3 which will bring up the main Price enquiry dialog

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 Batch Labels
Batch Labelling can be found in the Dispensing Menu:

The Print Batch Of Labels option can be used to enter information quickly
which is then printed onto a label. Click NEW to create a new label template.
Enter the name of the template label, this can then be saved and used again
if needed.

Type the text to print on the label in the information field on the left hand
side of the screen. Type in the quantity of labels you require in the Number of
Copies field and click print.

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 Type the label
name here

Enter the label

details here

Enter number
of labels here

Click close to save your label. To use the label again, open the batch Of Labels
section and click on the label from the list at the top half of this screen. Use
the search option here if needed.

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 Reports
QicScript Plus Reports Listing
QicScript Plus currently contains over 50 reports that you can view on screen,
print or save to file. Reports are divided into the following 12 headings.

 Administration Reports
 Financial Reports
 Stock Control Reports
 Clinical Reports
 Miscellaneous Reports
 Usage Reports
 Purchases Reports
 MDS Reports
 Interventions Reports
 Diagnostic Test Reports
 Patient Account Reports
 Tosho Reports

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Generating a Report
From the Main Menu select Reports and press Enter

Using the Up/Down Arrow keys to select the report heading you require.

Press Enter

Most reports will require you to enter a From and To date or a month in the
format MM/YYYY.

Once you have select your date(s) press OK

Print Preview
The system is configured so that all reports print a preview on screen before
printing.

This button will These buttons will Click here to close the print
open the Print scroll through the preview of the report.
screen. page of the report.

Click here to
print the report

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Printing Reports
To print a copy of the report click the Printer Icon

The Print Screen is then displayed.

Clicking the up or down

The name and type of your arrows will allow you to
default windows printer increase/decrease the
number of copies of the
report printed.

Theses buttons
allows you select
what page(s) of
the report will be Clicking the Ok
printed. button will print the Clicking the
report. Cancel button will
return you to the
print preview
screen.

Export to File
QicScript Plus allows you to save a soft copy of your reports to your machine.

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Make the required selection for your report, e.g. Dates, prescriber etc., and
then click the Export button.

The Save As screen will now open.

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At the Save in field click the Drop Down arrow and select where you wish to
save the file to.

In the File Name field enter the name you wish to save the report as.

Click Save to save and close.

Please note that you cannot use any of the following symbols in the name of
your report / \ * “

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Administration Reports
Daily Audit Report

This report forms a register of issues dispensed to

Description
each required scheme.

Forms a hard copy of issues from the pharmacy and

Use
removes the need to record the issues in a register.

Parameters From Date, To Date, Prescriber and Patient.

Date Dispensed or Patient Surname or Scheme

Sorted by
Type.

Date Dispensed, Script #, Patient Details, Drug

Columns
Name, Qty, Dosage, Price.

Total(s) Price.

Med One Report

This report lists all issues dispensed to a

Description
patient/family.
Forms a hard copy of all prescriptions for tax
Use
purposes
Parameters Patient(s), From Date, To Date.
Sorted by Date Dispensed
Date, Script Number, Patient, Total
Columns
Payment/Contribution.
Total(s) Payment/Contribution

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Loan Scripts Report

This report lists all loan scripts owed to the

Description
pharmacy.

Allows a pharmacy clear off loan scripts and receive

Use
payment.

From Date, To Date, Prescriber(s), Patient(s), Care

Parameters
Home, Filter By Store.

Sorted by Prescriber, Care Home, Date Dispensed

Care Home, Prescriber, Patient Name/Address, Date

Columns
Dispensed, Drug, Form Type, Disp Qty.

Total(s) Number of scripts

Veterinary Report IE

This report lists all Veterinary scripts dispensed by

Description
the pharmacy.

Forms a hard copy of veterinary issues from the

Use
pharmacy in relation to LM33 regulations

Parameters From Date, To Date, Prescriber(s), Patient(s).

Sorted by Date Dispensed, Script Number

Date Dispensed, Script #, Drug Name, Animal

Columns
Details, Prescriber, Quantity, Dosage, Price.

Total(s) None.

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Prescriber Usage Report

This report lists the items and total value of all

Description
scripts dispensed by each doctor.

Use Keeping track of all controlled drugs dispensed.

Parameters From Date, To Date, Filter By Store.

Total(s) Totals For Prescriber, Totals for Store.

Controlled Drug List

This report lists controlled drugs dispensed and total

Description
value of each items dispensed for any patient

Use Discovery of doctors with highest dispensing usage.

From Date, To Date, Prescriber(s), Filter By Store,

Parameters
Details.

Sorted by Date Dispensed, Doctor

Date Dispensed, Script No, Patient Code, Patient

Columns Name, Dispensed Drug, Quantity Disp, Cost Price,
Mark-up, Item Fee, Vat, Total Item Price.

Total(s) Totals For Prescriber, Totals for Store.

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Vaccination By Patient

This report lists all vaccinations that have been

Description
dispensed to patients

Forms a hard copy of vaccinations given by the

Use
pharmacy

Parameters From Date, To Date, Prescriber(s), Patient(s).

Sorted by Date Dispensed, Surname, Scheme Type

Date Dispensed, Script #, Patient Details (Name,

Address, DOB, PPSN, Gender), Vaccination Details
Columns (Batch number, expiry date, vaccine name), site of
injection, Prescriber, Signature and PSI registration
number.

Total(s) None.

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Levy Analysis Report

This report allows you to run a report on the €1.50

Description
levy per patient and per claim period.
Forms a hard copy on the €1.50 levy per patient and
Use
per claim period.
Parameters Patient, Claim month
Family Code, Family Name, Patient Code, Patient
Sorted by
Name
Family Code, Family Name, Patient Code, Patient
Columns Name, script number, Quantity dispensed, Drug
Name, Date Dispensed, Levy Applied
Total(s) None.

Daily Batch Analysis

Description This report will return a list of drugs dispensed with

Batch Details
The user can search for a particular batch number of
Use a drug in order to identify the patients it was
dispensed to.
Parameters Batch Number, Patient, Prescriber

Sorted by Date Dispensed or Patient Surname or Scheme

Type.
Date Dispensed, Date Written, Script #, Patient
Columns Details, Drug Name, Qty, Batch Number, and Expiry
Date.
Total(s) None.

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Financial Reports
Detailed Scheme Analysis

This report lists details of dispensing to all schemes

Description
dispensed by the pharmacy.

Used to discover a detailed breakdown of the total

number of scripts dispensed for scheme in one
Use
claim period along with the total value of dispensing
to each scheme

Parameters Month, Form Type, Filter By Store.

Sorted by Date Dispensed, Script Number

Date Dispensed, Script No, Patient Code, Patient

Name, Patient Address, Dispensed Drug, Quantity
Columns
Disp, Cost Price, Mark-up, Item Fee, Vat Rate, Vat,
Total Item Price.

Total(s) Total for scheme, Total Vat, Total for store.

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Detailed Scheme Analysis (Hardship)

This report lists all Hardship scripts dispensed by the

Description
pharmacy.
Used to discover a detailed breakdown of the total
number of scripts dispensed at 0% and 21% vat for
Use scheme in one claim period. The pharmacist name
and reg number will print on each page of this
report.
Parameters Month, Filter By Store.
Sorted by Date Dispensed, Script Number, Vat Rate
Date Dispensed, Script No, Patient Code, Patient
Name, Patient Address, Dispensed Drug, Quantity
Columns
Disp, Cost Price, Mark-up, Item Fee, Vat Rate, Vat,
Total Item Price.
Total Vat at 0%, Total Vat at 21%, Total for scheme,
Total(s)
Total for store.

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Detailed Scheme Analysis (Psychiatric)
This report lists all Psychiatric scripts dispensed by
Description
the pharmacy.
Used to discover a detailed breakdown of the total
number of scripts dispensed in one claim period
Use
along with the total value of dispensing to the
psychiatric Scheme.
Parameters Month, Health board, filter By Store.
Sorted by Date Dispensed, Script Number, Vat Rate
Date Dispensed, Script No, Patient Code, Patient
Name, Patient Address, Dispensed Drug, Quantity
Columns
Disp, Cost Price, Mark-up, Item Fee, Vat Rate, Vat,
Total Item Price.
Total for Medical Card Holder, Profit, Total Vat at
Total(s)
0%, Total Vat at 21%

Financial Consolidation
This report lists all dispensing values for a claim
Description
period.
Used to discover a detailed breakdown of the total
number of scripts dispensed for scheme in one
Use
claim period along with the total value of dispensing
to each scheme.
Parameters Month, Filter By Store.
Sorted by Scheme
Scheme, Number of Forms, Cost Price, Mark-up,
Fees, Container, Vat, Total, Withholding tax,
Columns
Payments Through EPOS, Debtor Balance, Number
or Families.
Total(s) Each Column has its own total.

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Vat Analysis

This report details the vat breakdown for a claim

Description
period.

Use For compiling VAT returns.

DPS Transaction Analysis

This report lists all DPS scripts dispensed by the

Description
pharmacy.

Used to discover which patients / families have /

Use
haven’t breeched the DPS monthly limit.

Parameters Above Family Limit, Month, Filter By Store.

Sorted by Family ID

Family ID, Script Number, Patient Details, Monthly

Columns
Family Limit, Value, Payment, Still Due.

Total(s) Total for Family, Total for all Families.

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High Tech Capitation Analysis

This report forms a list of all HT patients on the

Description
system.
Used to lit all HT patients on the system and to
determine which patients the pharmacy are to
Use
receive HT capitation fees for in a given claim
period.
Parameters Month, Filter By Store.
Sorted by Patient Number
Patient Number, Patient Name, HT Items This
Columns
Month, DPS Items This Month, Capitation Fees.
Total(s) Total Capitation Fees, Total for store(s).

Monthly HT Receipts

This report prints a HT claim form for all HT patients

Description on the system who have not received HT items in a
claim period.
Used to determine which patients the pharmacy are
Use to receive HT capitation fees for in a given claim
period.
Parameters Month
Sorted by Patient Number
Columns N/A
Total(s) N/A

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Claims Details Report

This report prints details of the last claim submitted

electronically to the GMS payments board similar to
Description the details shown on screen when your claim is
transmitted. You can also print your Exceptions in
this report.
Used to provide a summary of the last claim details
transmitted to the GMS payments board and what
Use you can expect to be paid for your claim. By ticking
the option ‘Exception’ you can also print Exceptions
reports.
Parameters Claim Period.

Sorted by N/A

Columns Scheme, Number of Forms, Cost, Fees, Vat, Total.

Total(s) N/A

Profit Enquiry

This report prints details the dispensing profit for a

Description
particular date range.
Use Discovering the profit for a particular period.
Parameters From Date, To Date, Filter by Store.
Sorted by N/A
Scheme, Forms, Items, Cost, Fees, Mark-up, Vat,
Columns
Total, Profit, Profit %.
Total(s) Each column has its own totals.

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Itemised Claims Listing: GMS Family Levy

This report will show pharmacists the GMS levies

Description
paid by families in any one claim period.
Parameters Claim Period.

Sorted by N/A

Family Reference Number, Surname, Address, Claim

Columns Month, Family No of Items, No Items Chargeable,
Family Contribution.

Total(s) N/A

Stock Control Reports

Usage Analysis

By Drug

This report prints details the dispensing figures for a

Description
particular period based on the drug dispensed.
Generating orders, discovery of drug usage in the
Use
pharmacy.
Parameters From Date, To Date, Filter by Store.
Sorted by Alphabetic or Highest Usage or Lowest Usage.
Drug Name, Quantity, Packs, Sales Inc. Vat, Sales
Columns
Excl Vat, Cost, Profit, Qty in Stock.
Total(s) Each column has its own totals.

QicScript Plus copyright Helix Health LTD Page 425

By Manufacturer
This report prints details the dispensing figures for a
Description
particular period based on the manufacturer.
Generating orders, discovery of drug usage in the
Use
pharmacy.
From Date, To Date, Filter by Manufacturer, Filter by
Parameters
Store.
Sorted by N/A.
Manufacturer, Drug Name, Quantity, Packs, Sales
Columns
Inc. Vat, Sales Excl Vat, Cost, Profit, Qty in Stock
Total(s) Each column has its own total.

By Prescriber
This report prints details the dispensing figures for a
Description
particular period based on the prescriber.
Generating orders, discovery of drug usage in the
Use
pharmacy.
From Date, To Date, Filter by Prescriber, Filter by
Parameters
Store.
Sorted by N/A.
Prescriber, Drug Name, Quantity, Packs, Sales Inc
Columns
Vat, Sales Excl Vat, Cost, Profit, Qty in Stock.
Total(s) Each column has its own total.

QicScript Plus copyright Helix Health LTD Page 426

By Care Home
This report prints details the dispensing figures for a
Description
particular period based on the nursing home.
Generating orders, discovery of drug usage in the
Use
pharmacy.
From Date, To Date, Filter by Prescriber, Filter by
Parameters
Store.
Sorted by N/A.
Care Home, Drug Name, Quantity, Packs, Sales Inc
Columns
Vat, Sales Excl Vat, Cost, Profit, Qty in Stock.
Total(s) Each column has its own total.

Purchase Analysis Reports

By Drug
This report prints a list of all drugs purchased by a
Description
pharmacy within a given date range.
Discovery of the total cost of orders placed within a
Use
given date period.
Parameters From Date, To Date, Filter by Store.
Alphabetic or Rank By Highest Purchase Value or
Sorted by
Rank By Lowest Purchase Value.
Drug Name, Pack Size, Purchase Qty, Total Purchase
Columns
Value Inc Vat, Vat Charged, Ranking.
Total(s) Total Purchase Value Inc Vat.

QicScript Plus copyright Helix Health LTD Page 427

By BNF Classification
This report prints a list of all drugs purchased by a
Description
pharmacy within a given date range.
Discovery of the total cost of orders placed within a
Use
given date period.
Parameters From Date, To Date, Filter by Store.
Alphabetic or Rank By Highest Purchase Value or
Sorted by
Rank By Lowest Purchase Value.
BNF Classification, Pack Size, Purchase Qty, Total
Columns
Purchase Value Inc Vat, Vat Charged.
Total(s) Total Purchase Value Inc Vat.

By Manufacturer

This report prints a list of all drugs purchased by a

Description
pharmacy within a given date range.

Discovery of the total cost of orders placed within a

Use
given date period.

Parameters From Date, To Date, Filter by Store.

Alphabetic or Rank By Highest Purchase Value or

Sorted by
Rank By Lowest Purchase Value.

Manufacturer, Pack Size, Purchase Qty, Total

Columns
Purchase Value Inc Vat, Vat Charged.

Total(s) Total Purchase Value Inc Vat.

QicScript Plus copyright Helix Health LTD Page 428

Stock Valuation Reports

Alphabetic

Please note that to generate these reports you must complete a full stock
take and perform a stock valuation.

Please note that the following reports can be viewed in summary or in detail.
To view in detail please select Details as a parameter before generating the
report.

This report prints a list of all held in stock by the

Description
pharmacy.

Discovery of the total value of the stock held within

Use
the pharmacy for a given period.

Stock Valuation Period, Stock Location, Drug

Parameters Selection, Number of weeks to base the AWD
calculation on, Details.

Sorted by Alphabetic.

Drug Name, Manufacturer, Pack Size, Opening Stock

Quantity, Total Issues Quantity, Total Receipts
Columns Quantity, Closing Stock Quantity, Closing Stock
Value Ex Vat, Closing Stock Value , Average Weekly
Dispensing Sales, Forward Weeks Cover.

Closing Stock Value Ex Vat and Closing Stock Value

Total(s)
Total for each stock location, Grand Total for store.

QicScript Plus copyright Helix Health LTD Page 429

BNF Classification

This report prints a list of all held in stock by the

Description
pharmacy based on their BNF classification.
Discovery of the total value of the stock held within
Use
the pharmacy for a given period.
Stock Valuation Period, Stock Location, BNF
Parameters Selection, Number of weeks to base the AWD
calculation on, Details.
Sorted by BNF Classification.
BNF Classification, Drug Name, Manufacturer, Pack
Size, Opening Stock Quantity, Total Issues Quantity,
Total Receipts Quantity, Closing Stock Quantity,
Columns
Closing Stock Value Ex Vat, Closing Stock Value ,
Average Weekly Dispensing Sales, Forward Weeks
Cover.
Closing Stock Value Ex Vat and Closing Stock Value
Total(s)
Total for each stock location, Grand Total for store.

Supplier

This report prints a list of all held in stock by the

Description
pharmacy their supplier.
Discovery of the total value of the stock held within
Use
the pharmacy for a given period.
Stock Valuation Period, Stock Location, Supplier,
Parameters Number of weeks to base the AWD calculation on,
Details.
Sorted by Supplier.
Supplier, Drug Name, Manufacturer, Pack Size,
Opening Stock Quantity, Total Issues Quantity, Total
Columns Receipts Quantity, Closing Stock Quantity, Closing
Stock Value Ex Vat, Closing Stock Value , Average
Weekly Dispensing Sales, Forward Weeks Cover.
Closing Stock Value Ex Vat and Closing Stock Value
Total(s)
Total for each stock location, Grand Total for store.

QicScript Plus copyright Helix Health LTD Page 430

Stock Movements By Drug

This report prints a list stock movements carried out

Description
within a given date range.

Use Stock Management.

Stock Location, Drugs, Start Date, End Date, Stock

Parameters
Valuation Period.

Sorted by BNF Classification.

Stock Valuation, Drug, Issue Quantity, Issue

Columns
Quantity.

Total(s) Net Movement.

Slow Moving Stock

This report prints a list of all drugs not dispensed in

Description the previous six months plus but have been
dispensed in the past.

Use Stock Management.

Parameters Stock Location, Date Issued

Sorted by Drug Name

Drug Name, Pack Size, Manufacturer, Date Last

Columns
Dispensed, Quantity In Stock

Total(s) N/A.

QicScript Plus copyright Helix Health LTD Page 431

Stock Adjustments By Reason
This report prints a list stock adjustments carried
Description
out within a given date range.
Use Stock Management.
Stock Location, Stock Movement Reason, Drugs,
Parameters
Start Date, End Date.
Sorted by Adjustment Reason.
Stock Location, Reason, Date, Name, Quantity,
Columns
Value, VAT, and Total.

Excess Stock List Reports

Please note that to generate these reports you must be using the Ideal Stock
Level reorder method.
Alphabetic
This report prints a list of all stock whose stock level
Description
is above its ideal stock level.
Use Stock Management, Reducing Overheads.
Percentage Above Ideal Stock Level, Stock Location,
Parameters
Drug Selection.
Sorted by Drug Name.
Stock Location, Drug Name, Pack Size,
Manufacturer, Current Stock Level Units, Current
Columns Ideal Stock Level Units, Quantity Dispensed Last
Month, % Overstocked, Overstocked Quantity,
Overstocked Value.

Total(s) Overstocked Value for each Stock Location.

QicScript Plus copyright Helix Health LTD Page 432

BNF Classification
This report prints a list of all stock whose stock level
Description is above its ideal stock level based on their BNF
classification.
Use Stock Management, Reducing Overheads.
Percentage Above Ideal Stock Level, Stock Location,
Parameters
BNF Classification.
Sorted by BNF Description.
Stock Location, BNF Description, Drug Name, Pack
Size, Manufacturer, Current Stock Level Units,
Columns Current Ideal Stock Level Units, Quantity Dispensed
Last Month, % Overstocked, Overstocked Quantity,
Overstocked Value.
Total(s) Overstocked Value for each Stock Location.

Supplier
This report prints a list of all stock whose stock level
Description
is above its ideal stock level based on their supplier.
Use Stock Management, Reducing Overheads.
Percentage Above Ideal Stock Level, Location,
Parameters
Supplier.
Sorted by Supplier.
Stock Location, Supplier, Drug Name, Pack Size,
Manufacturer, Current Stock Level Units, Current
Columns Ideal Stock Level Units, Quantity Dispensed Last
Month, % Overstocked, Overstocked Quantity,
Overstocked Value.
Total(s) Overstocked Value for each Stock Location.

QicScript Plus copyright Helix Health LTD Page 433

Stock Movements By Date Report

Alphabetic

This report prints a detailed list of all stock

Description movements for a stock location within a given date
range
Use Stock Management.
Stock Location, Drugs, Start Date, End Date, Stock
Parameters
Valuation Period.
Sorted by Date, Drug Name.
Drug Name, Quantity Dispensed, Quantity Checked
Columns In, Quantity Adjustment Out, Quantity Adjustment
In, Net Movement.
Total(s) N/A.

BNF Classification

This report prints a detailed list of all stock

Description movements for a stock location within a given date
range based on their BNF classification.
Use Stock Management.
Stock Location, BNF Classification, Start Date, End
Parameters
Date, Stock Valuation Period.
Sorted by Date, BNF Description.
Drug Name, BNF Description, Quantity Dispensed,
Columns Quantity Checked In, Quantity Adjustment Out,
Quantity Adjustment In, Net Movement.
Total(s) N/A.

QicScript Plus copyright Helix Health LTD Page 434

Supplier

This report prints a detailed list of all stock

Description movements for a stock location within a given date
range based on their supplier
Use Stock Management.
Stock Location, Supplier, Start Date, End Date, Stock
Parameters
Valuation Period.
Sorted by Date, Supplier.
Drug Name, Supplier, Quantity Dispensed, Quantity
Checked In, Quantity Adjustment Out, Quantity
Columns
Adjustment In, Net Movement.

Total(s) N/A.

Clinical Reports
Compliance Analysis

This report prints a detailed list of all patient

Description
dispensings in relation to drug compliance.

Pharmaceutical care advice, assisting patients in

Use
medicines management.

Store, Dispensed Drugs, BNF Classifications, Patient,

Parameters From Date, To Date, Fluctuation Threshold %, Ignore
Days.

Sorted by Patient.

Patient Name, Address, Drug Name, Issue Date,

Columns
Next Issue, Interval, Qty, APD.

Total(s) N/A.

QicScript Plus copyright Helix Health LTD Page 435

ADR Report

This report prints a detailed list of all patient

Description Adverse Drug Reactions recorded on the system
within a given date range.
Pharmaceutical care advice, assisting patients in
Use
medicines management.
From Date, To Date, Drug, BNF Classifications,
Parameters
Severities, Symptoms, Ignore Days.
Sorted by Patient Surname, Date of Onset.
Columns Date, Patient, Address.
Total(s) N/A.

Dispensed Drug Report

This report prints a detailed list of all patient who

Description were dispensed a particular drug(s) within a given
date range.
Pharmaceutical care advice, assisting patients in
Use
medicines management.
From Date, To Date, Drugs, BNF Classifications,
Parameters
Filter by Store.
Sorted by Drug Name.
Dispensed Drug, BNF Classification, Date, Patient,
Columns
Script, Qty.
Total(s) Total Qty dispensed for each drug.

QicScript Plus copyright Helix Health LTD Page 436

Patient History

Description This report prints out a patient dispensing history.

Assisting patients in medicines management, Tax

Use
rebates.

Parameters From Date, To Date, Patients, Filter by Store.

Sorted by Date.

Date, Label Number, Drug Name, Qty, Value,

Columns
Scheme, Dosage, Patient Name and Address.

Total(s) Qty and Value.

Severe Interactions (Detail)

This report prints a detailed list of all 3 and 4 star

Description interactions recorded by the system within a given
date range.

Pharmaceutical care advice, assisting patients in

Use
medicines management.

Parameters From Date, To Date.

Sorted by Doctor, Interaction.

Prescriber, Dispensed Date, Interaction, Patient,

Columns
Address, Dispensed Drug, Dosage.

Total(s) Totals for each severity level and Total Interactions.

QicScript Plus copyright Helix Health LTD Page 437

Severe Interactions (Summary)

This report prints a summary list of all interactions

Description
recorded by the system within a given date range.

Pharmaceutical care advice, assisting patients in

Use
medicines management.

Parameters From Date, To Date.

Sorted by Doctor.

Columns Prescriber, Severity 4*, Severity 3*, Severity 2/1*.

Total(s) Totals for each severity level and Total Interactions.

Patients By Medical Condition

This report prints list of all patients grouped by their

Description
medical condition(s).

Pharmaceutical care advice, assisting patients in

Use
medicines management.

Parameters From Date, To Date, Medical Condition.

Sorted by Medical Condition, Patient

Medical Condition, Patient Name, Patient Address,

Columns
Patient Daytime Phone Number.

Total number of patients for each Medical Condition

Total(s)
and Grand Total.

QicScript Plus copyright Helix Health LTD Page 438

Missing Combination Therapy

Pharmaceutical care advice, assisting patients in

Use
medicines management.

Start Date, End Date, Practice, Included Drugs,

Parameters Excluded Drugs, Included BNF Classification,
Excluded BNF Classification.

Sorted by Patient Name

Patient name, Patient address, Dispensed Date,

Columns
Dispensed Drug, BNF classification

Total(s) N/A

Formulary List Reports

Grouped By BNF Classification

This report prints list of all drugs on the formulary

Description
list grouped by their BNF Classification.

Use Drug File management.

Parameters N/A.

Sorted by BNF Classification, Brand Name.

Brand Name, Generic Name, Pack Size,

Columns
Manufacturer.

Total(s) N/A.

QicScript Plus copyright Helix Health LTD Page 439

Grouped By Brand Name

This report prints list of all drugs on the formulary

Description
list grouped by their brand name.

Use Drug File management.

Parameters N/A.

Sorted by Brand Name.

Brand Name, Generic Name, Pack Size, BNF

Columns
Classification, Manufacturer.

Total(s) N/A.

Grouped By Generic Name

This report prints list of all drugs on the formulary

Description
list grouped by their generic name.

Use Drug File management.

Parameters N/A.

Sorted by Generic Name.

Generic Name, Brand Name, Pack Size, BNF

Columns
Classification, Manufacturer.

Total(s) N/A.

QicScript Plus copyright Helix Health LTD Page 440

Grouped By Manufacturer

This report prints list of all drugs on the formulary

Description
list grouped by their manufacturer.

Use Drug File management.

Parameters N/A.

Sorted by Manufacturer.

Manufacturer, Brand Name, Generic Name, Pack

Columns
Size, BNF Classification.

Total(s) N/A.

Do Not Substitute List

This report will return a list of patients who have

Description had a reference priced medication dispensed where
pharmacist has chosen Do Not Substitute

Parameters Claim Month & Form Type

Sorted by Date Dispensed

Date dispensed, script number, patient code,

Columns
patient name, drug name, Qty, price.

Total(s) N/A.

QicScript Plus copyright Helix Health LTD Page 441

Miscellaneous Reports
Medical Use Reviews

This report prints list of all MURs recorded by the

Description
system.

Pharmaceutical care advice, assisting patients in

Use
medicines management.

Parameters Start Date, End Date.

Sorted by Review Date.

Columns Review Date, Patient, MUR Number, Prescriber.

Total(s) N/A.

Medical Use Review Candidates

This report prints list of all patients marked as MUR

Description
candidates on the system.

Pharmaceutical care advice, assisting patients in

Use
medicines management.

Parameters Start Date, End Date.

Sorted by Patient Name.

Columns Name, Address, Phone.

Total(s) N/A.

QicScript Plus copyright Helix Health LTD Page 442

Dosage Codes

This report prints list of all dosage codes entered on

Description
the system.

Reference guide can be used while dispensing or for

Use
learning off codes.

Parameters N/A

Sorted by Code

Columns Code, Description.

Total(s) N/A.

Usage Reports
Items Owed
This report prints list of all patients whom the
Description
pharmacy owes drugs to.
Use Customer Service, Prescription Management.
Parameters Date, Care Home, Stock Location.
Sorted by Patient Name.
Patient Name, Phone, Patient Address, Drug Name,
Columns Pack Size, Manufacturer, Qty Dispensed, Qty Owed,
Days Outstanding.
Total items owed for each patient and Grand Total
Total(s)
owed.

QicScript Plus copyright Helix Health LTD Page 443

Purchase Reports
Purchase Analysis By Supplier

This report prints list of all items purchased by the

Description
pharmacy in a given date range

Use Accounting, Stock Management.

Parameters From Date, To Date, Supplier, Filter By Store.

Sorted by Supplier.

Columns Supplier, Drug Name, Purchased, Purchase Price.

Total Purchase Price for each supplier and Grand

Total(s)
Total.

MDS Reports
MDS Primed Items

This report prints list of all MDS items primed on the

Description
system.

Use Accounting, Stock Management.

Parameters Prescribed Description, Dispensed Description.

Sorted by Drug Name.

Prescribed As, Quantity, Dispensed As, Quantity,

Columns
Packs, PIP Code.

Total(s) N/A

QicScript Plus copyright Helix Health LTD Page 444

MDS Items Added to Wants List

This report prints list of all MDS items added to the

Description
wants list.

Use Ordering, Stock Management.

Parameters Prescribed Description, Dispensed Description.

Sorted by Drug Name.

Prescribed As, Quantity, Dispensed As, Quantity,

Columns
Packs, PIP Code.

Total(s) N/A

MDS Patient List

This report prints list of all patient in a selected Care

Description
Home.

Use Administration, Dispensing and Stock Management.

Parameters Facility.

Sorted by Care Home, Patient Name.

Care Home Name, Care Home Address, Patient

Columns
Name, Patient Address.

Total(s) N/A

MDS Patients by Location

QicScript Plus copyright Helix Health LTD Page 445

 This report prints list of all patients in a selected
Description Care Home based on their location within the care
home.

Use Administration, Dispensing and Stock Management.

Parameters Facility, To Date, From Date.

Sorted by Facility, Patient Name.

Facility, Facility Address, Patient Name, Patient

Columns Address, Admission Date Location, Previous
Locations

Total(s) N/A

Intervention Reports
Interventions by Prescriber

This report prints list of all interventions recorded in

Description
the system grouped by the prescribing doctor.

Use Administration, Pharmaceutical Care.

Parameters To Date, From Date, Prescriber

Sorted by Date Recorded, Prescriber.

Date Recorded, Prescriber/Address, Intervention

Columns
Reason, Intervention Action, Intervention Outcome.

Total(s) N/A

Interventions by Patient

QicScript Plus copyright Helix Health LTD Page 446

 This report prints list of all interventions recorded in
Description
the system against selected patient.

Use Administration, Pharmaceutical Care.

Start Date, End Date, Patients, Prescriber, Drugs,

Parameters
Medical Condition, Intervention Reason.

Sorted by Patients, Prescriber.

Patient, Address, Prescriber, Address, Reason,

Columns
Action, Count.

Total(s) N/A

Interventions by Reason

This report prints list of all interventions recorded in

Description
the system grouped by the intervention reason.

Use Administration, Pharmaceutical Care.

Parameters Intervention Reason, Start Date, End Date.

Sorted by Reason, Action.

Reason, Action, No. of Reason/Action Occurrences,

Columns
Patient, Address, Prescriber, Drug.

No. of Reason/Action Occurrences, Total Time

Total(s)
Taken For Intervention Reason(mins)

QicScript Plus copyright Helix Health LTD Page 447

Diagnostic Test Reports
Patient Diagnostic Test Report

This report prints list of all diagnostic tests recorded

Description
in the system grouped by the test type.

Use Administration, Pharmaceutical Care.

Start Date, End Date, Diagnostic Test, Patient, Show

Parameters
Notes.

Sorted by Diagnostic Test, Patient.

Diagnostic Test, Date, Patient, Result, Fee, User,

Columns
Comments.

Total(s) Total price for all tests, sub total price for each test.

Patient Account Reports

Monthly Transaction List

Prints out a list of all account transactions and

Description
balances for a given claim period.

Use Account administration.

Parameters Patient, Claim Month.

Sorted by Customer.

Date, Type, Description, Reference, Amount,

Columns
Running Balance, Final Balance.

Total(s) N/A

QicScript Plus copyright Helix Health LTD Page 448

Monthly Statements

Prints all account transactions for a patient in a

Description
given account period.

Use Bill to the patients

Transaction Period, Patient, Minimum Balance,

Parameters
Surname filter from, Surname filter to.

Sorted by Patient

Columns Date, Type, Description, Amount.

Total(s) Total Amount Due.

Outstanding Balance Report

Description Prints a list of customers with outstanding account

balances.

Use Billing patients.

Parameters Patient, Minimum Balance.

Sorted by Store

Columns Customer, Address, Daytime Phone, Balance.

Total(s) Total Balance.

QicScript Plus copyright Helix Health LTD Page 449

Tosho Reports
Tosho Conveyor
This report is used to identify which items will be
Description
passed through the conveyor on the Tosho machine.

Use Insert drugs into Tosho conveyor.

Parameters Patient, From Date, To Date.

Sorted by Patient.

Day, Date, Admin Time, Drug Name, Pouch Number,

Columns
Dose.

Total(s) N/A

Walk in Dispensing Report

This report is supplied to a care home that is being

supplied with Tosho items that were dispensed
through standard dispensing (i.e. MDS was not
Description
used). All items supplied to care home will be
displayed on the report, both Tosho and non Tosho
items.

Use Administration, Pharmaceutical Care

Parameters Start Date, End Date, Patient, Care Home.

Sorted by Patient, Care Home.

Columns Date, Admin Time, Drug, Dose.

Total(s) N/A

QicScript Plus copyright Helix Health LTD Page 450

 Robotic Dispensing
Introduction
Automated Dispensing Machines are robots which can assist pharmacies by
either automatically packing medications for patients on a monitored dosage
system or by automating the stocking and delivery of calendar pack
medications to the pharmacist. The way in which the machine can assist
depends on the type of machine purchased.

This chapter deals with Tosho ADMs. These pack individual tablets into
pouches for administration to patients by carers.

QicSCRIPT Professional communicates with the ADMs through another

software product which is supplied with the machines, called ATF. ATF is
installed on a dedicated ADM control PC.

The workflow of the system is as follows:

1. Medications dispensed through QicSCRIPT Professional.

2. QicSCRIPT Plus sends a message to ATF.
3. ATF sends messages to the ADM
4. ADM packs the requested tablets into pouches.

Note: There is a dedicated Full Manual detailing both the Tosho and ATF
software available. For more information please contact a member of the
customer support team.

QicScript Plus copyright Helix Health LTD Page 451

QicSCRIPT Application Setup
QicSCRIPT Plus requires some configuration to allow it to communicate with
the machines. This process will be completed on the day of installation by a
Helix Health engineer.

Store Details
1. From the main menu, go to Administration -> Miscellaneous Tables ->
Store details
2. Go to the Advanced tab. This will produce the following screen:

Figure 1: Advanced Store Configuration

3. Select “Tosho” from the ADM Machine drop down list.

QicScript Plus copyright Helix Health LTD Page 452

 4. In the “ADM Output Files Path” field, enter the path where the
exported files should be placed so they can be picked up by ATF. This
will depend on the setup in the individual pharmacy, but it will
usually be \\toshoPC\dispensing.
5. Exit and re-launch QicSCRIPT Plus.

Drug File Setup

Once QicSCRIPT Plus is setup to communicate with the ADM, drugs that will
be dispensed through it also need to be setup. This includes both Cassette
Drugs and Conveyor Drugs. This will be done on installation, but if the layout
of the machine or the drugs stored in the cassettes is to change, the following
steps are required.

1. From the main screen, go to

Administration -> Drug Tables -> Drugs (All Data)

2. Search for the particular drug you wish to setup. The following screen
is produced:

QicScript Plus copyright Helix Health LTD Page 453

 Figure 2: Drug Search

3. Select the appropriate drug. The drug selected must be exactly the
one to be dispensed – including the manufacturer and pack size.
4. Go to the advanced tab:

Figure 3: ADM Code & Cassette Setup

On the left centre of this screen is the “ADM Codes/Cassettes”
section. When QicSCRIPT Plus requests a medication to be packed, it
sends the number stored in the Code field. By convention, the
number stored here is the IPU code of the drug. The Cassette field
holds the number of the cassette in the machine which contains the
tablets in question.

QicScript Plus copyright Helix Health LTD Page 454

5. To tell QicSCRIPT plus the location has changed, edit the Cassette
field. If the drug is a conveyor drug, enter 0 here. Otherwise, enter
the cassette number. This information must also be set in the ATF
program. NB: The number set in the Code field should not be
changed.

6. Another important setting is the “Fits in Tray” setting at the top right
of this screen. If this is not ticked, the drug will not be requested
from the machine when it is dispensed through QicSCRIPT.
7. The drug can be packed in its own pouch, if required. To set this, go
to the Main tab:

Figure 4: Setting Drug to Be Pouched Separately

QicScript Plus copyright Helix Health LTD Page 455

8. Towards the bottom right of this screen, ticking “Separate Pouch”
will mean that every time this drug is dispensed through the
machine, no other drugs will be packed in that pouch. This setting is
also available on a patient by patient basis. In this case, it is set
against the entry on the patient’s MDS profile. This will be shown
later.

QicScript Plus copyright Helix Health LTD Page 456

ADM Dispensing
The ADM machines can be used for MDS or walk-in dispensing. However, the
patient must be assigned to a Care Home in either case. This is because the
system is inherently cycle based. For walk-in patients, create a nursing home
with the name community MDS and assign all walk-in patients that will be
dispensed to using the machine to that Care Home.

In order to dispense through the machine, certain information must be

entered while dispensing in QicSCRIPT. When adding or editing an MDS
profile item, the following screen will be displayed:

Figure 5: MDS - Add Profile Item

QicScript Plus copyright Helix Health LTD Page 457

The procedure for dispensing is:

- Select the drug to be dispensed. When selecting the drug, make sure
to select the one that is packed in the machine.
- Specify the quantity to be dispensed.
- Specify whether this is a cycle item, PRN item, etc.
- Ensure that “In Tray” is ticked. If this is not ticked, it will not be
requested from the machine.
- If this drug needs to be pouched separately, tick “Separate Pouch”
- Enter dosage instructions
- Tic-Tac information should be retrieved from the drug file as
displayed on the screen. If none is stored, this field will remain blank.
If desired, Tic-Tac information can be manually entered. Manually
entered Tic-Tac information will not be stored against the drug.
- Enter Admin Times details.

Entering Admin Times

The admin times displayed are those stored against the Care Home this
patient is assigned to. If this drug is to be administered at the same time(s)
every day, simply enter the details against the admin times displayed. If the
drug is to be administered once a week, select “Weekly” and specify which
day of the week the drug should be administered on. If the drug should be
administered every second day, select “Alternative Days” and specify
whether it should begin on the first or second day of the cycle. If the
administration details are more complicated than the above, you must click
“Detailed Times”. The following screen will be displayed:

QicScript Plus copyright Helix Health LTD Page 458

 Figure 6: MDS - Detailed Admin Times

On this screen, enter the number of tablets per admin time and click Create.
The information is then displayed on the right side of the screen. This
information can then be edited. Considering the example above:

- If on day 2, the patient requires 2 tablets at 09:00, click on this entry

and change the 1 to 2
- If on day 3, one or more of the admin times do not apply, they can be
deleted by clicking the X beside that admin time.

QicScript Plus copyright Helix Health LTD Page 459

 - If the patient is on a decreasing dosage of a particular drug (let’s say
starting with 5 tablets, decreasing to 1 tablet), enter 5 tablets against
the admin time. Click Create. On the second day, click the admin time
and change the 5 to 4. On the third day, click the 5 and change to 3,
and so on.
When all dispensing information has been entered and double checked, click
Ok to close this window.

Export to Tosho Robot

Once all information has been entered, it must be sent to the Robot. There
are two ways to do this.

- From PMR
- From Dispensing Menu on main screen

From PMR:
If dispensing through MDS, click “Go to PMR” to display the patient’s PMR.
From the patient’s PMR, click “More” and then click “Tosho Export”. This will
display the following screen:

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 Figure 7: Tosho Export screen

The system will automatically select “Patient” and automatically insert the
active patient’s name.

The next step is to choose which cycle to use. The options are “Care Home
Cycle” and “Custom Cycle”. Care Home Cycle uses the start date and length
of the cycle stored against the care home. Custom cycle can pull the same
information from the patient file, if specified, or this information can be
entered manually. If necessary, click “Skip Initial Round Times” and specify
the ones to be skipped. These round times are added to the end of the
dispensing.

There are a number of other options on this form:

Update Only:

“Normal operation” is to export information for a patient once per

cycle. In certain circumstances, such as re-pouching drugs or
exporting extra for the patient for a cycle which has already been

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 pouched, "Update Only" should be ticked. This has the effect of
exporting only those drugs which have not already been exported.

Include Empty Info Pouch For Patient:

This option is not used. It was designed to cause an empty pouch

with patient details to be printed at the start of the dispensing.

Print Date Taken for PRN Items:

PRN items are to be taken as required. Therefore, users may not

want a date to appear on the pouch. Ticking this option causes the
date to be printed on pouches for items marked as PRN items.

Maximum Items per Pouch:

This dropdown allows the user to specify the maximum number of

different drugs to be dispensed in any one pouch. The absolute
maximum is 8. If the number of drugs dispensed in one admin time
exceeds this number, the machine will automatically dispense the
remaining drugs into the next pouch.

Tosho machine:

This option specifies which machine is to be used to process the

exported files and therefore pouch the drugs. This is useful if more
than one machine is in use in a pharmacy.

Print Brand Name Only/Generic Name Only/Both:

“Print Brand Names Only” should always be selected here. This

setting decides what information is printed on the pouch as the drug
name.

Include Tic-tac Information:

Tic-tac information is a physical description of the tablet. This is

stored by the user in the drug tables. It must be stored prior to

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 dispensing. This option is linked to the maximum items per pouch
option since if any more than 4 drugs are pouched together, the
information for these drugs prints in the fields which would normally
contain the Tic-tac information. If this option is selected, then the
dropdown for max items is restricted to numbers 1 to 4.

Preview Conveyor Report:

The conveyor report is a report which illustrates which drugs in the

exported job must be placed in the conveyor. If desired, this report
can be previewed before the job is sent to the machine.

Preview Verification Report

The verification report is similar to the conveyor report except that it

includes drugs which were dispensed from cassettes. In other words,
all exported drugs are included.

Save Options:

When this button is clicked, the currently selected options become

the defaults. Otherwise, any options selected or deselected during
export will not be saved for future exports.

When all options have been specified and all information has been input,
click the “Generate Tosho Files” button. If the “Preview Conveyor Report”
option is selected and the dispensing includes conveyor drugs, the conveyor
report is displayed at this point. If the “Preview Verification Report” option is
selected the verification report is displayed. Once the reports have been
verified and closed, the system asks for confirmation to proceed with the
export. Click “Yes” and the files are exported and the system pops up a
message to indicate that the files were created successfully. Click “No” and
nothing is exported. At this point the machine should begin pouching the
items.

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Robotics - Manage Robot
A tab called Manage Robot has been added for Consis Robot users.

All options will appear on the ribbon but they will need to be enabled in User
Categories before they can be used.

Get Drugs From Robot

Get Drugs From Robot allows the pharmacist to get products from the robot.

The pharmacist can choose which chute they would like the drugs to be
dispensed to.

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The pharmacist can search for the drug by typing the name and picking from
the drug list or they can scan the barcode from the original pack or the
barcode from the pre-packed drugs.

The system will show a list of the regular and pre-packed packs for the
chosen product.

Example:

The pharmacist chooses / Scans Lipitor 10mg FC TABS [PFIZER] [28]

3 results are returned

 The regular 28 pack

 A pre-packed 14 pack
 A pre-packed 7 pack

The pharmacist will see the ADM Code (Barcode), Pack Size and the ADM
Stock

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The pharmacist will then choose which pack or packs they wish to get from
the robot.

The pharmacist shall use the Up/Down arrows to scroll between the packs.
They will enter the required number of packs and press Enter or select
Dispense to get the drugs from the robot.

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Check Stock of a Drug
Pharmacists can check the ADM stock level for a drug by typing the name and
picking from the drug list or they can scan the barcode from the original pack
or the barcode from the pre-packed drugs.

The system will show a list of the regular and pre-packed packs for the
chosen product.

The pharmacist will see the Barcode (ADM Code), Pack Size, Current Stock
and the last checked time and date.

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The records will appear Green once Qicscript Plus has received a response
from Consis.

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Edit Drugs by Barcode
The edit drugs by barcode facility will allow the pharmacist to edit the drug
details. The pharmacist can search for the drug by typing the name and
picking from the drug list or they can scan the barcode.

When the barcode is scanned or when the pharmacist chooses the drug by
type and search the chosen drug will open to the Advanced Tab.

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Print Barcode Labels
The Print Barcodes Label facility will allow the pharmacist to print labels for
the ADM packs.

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The pharmacist can search for the drug by typing the name and picking from
the drug list or they can scan the barcode.

The system will show a list of the regular and pre-packed packs for the
chosen product.

The pharmacist can choose the number of labels to print as well as adding a
batch number and Expiry Date to the Label.

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Print Stock in Robot
The print stock in robot report will print a list of drugs that are currently
stocked in the robot.

The report will show the following detail

 Drug
 Pack Size
 Pre-Packed
 Packs in ADM

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Print Drug Usage for Robot Lines
The drug usage for robot lines will return a list of robot stocked drugs that
have been dispensed in the chosen date range. Items are ordered by Total
Sales (inc VAT)

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Print Robot Usage Report
The Robot usage report will return a list of all stock issued from the robot for
the chosen date range. This will include items that were dispensed and drugs
that were issued from the robot using get drugs from robot.

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Utilities
Resync Stock Levels
Selecting Resync Stock Levels will send a message to Consis requesting the
current stock figures for all ADM stock in the robot.

Generate Consis Usage

The generate Consis Usage report will generate the Consis usage report and
allow the pharmacist to export it to csv.

Pharmacists can change the output destination by selecting the question

mark button (?).

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Sample Consis Usage in CSV

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ADM Dispensing
Option 20 ADM Dispense will now appear for stores with a Consis robot.

Generate
Generate will allow the pharmacist to choose which pack that they would like
dispensed from the robot.

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Qty in ADM
This is will show the quantity currently stocked in the robot.

Option 21 Qty in Stock

Option 21 Qty in stock will show that is currently in stock excluding stock in
the robot.

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