MGMT-6088-(02)-24F
Group 4. Case Study #5
Part - 2
Professor - Carolina Andrade
Submitted by
Akbar Fateh Maqdoom -1032526
Mirbek Isamadyrov – 1181577
Question: Explain in detail to Juan the essentials of a well-developed
employee training program and provide at least three examples of
training methods he could implement at the Kingston Canoe Co.
Essentials of a well-developed employee training program:
A well-developed employee training program begins with knowing all the
needs identified to identify skill gaps and align training with company
goals (Palmer, 2022). Goals should be set for every program taking place,
to make sure employees understand expected outcomes, for example it
can be improving safety or improving production quality. Training should
be done in diverse methods, including hands-on activities, e-learning, and
workshops, to make sure everyone is included in the training and ensuring
engagement. Measurement through feedback and performance
monitoring would, therefore, has to done regularly to measure the
progress for further improvement. Moreover, opportunities that offer
employees continuous development, refreshment courses, or cross-
training will help them be skilled and open towards industry changes that
would guarantee satisfaction and productivity towards overall growth.
Training Methods Juan Can Employ:
On-the-Job Training (OJT):
OJT will allow the employees to work and study with seniors or mentors.
For example, expert canoe builders can be training freshly recruited
workers or less experienced personnel by exposing them practically to the
most advanced techniques it is functional and leads to teamwork (Palmer,
2022).
E-Learning Programs:
In this process, Juan can take some online modules on safety training or
computer use. Websites with basic, self-directed content enable
employees to study in their most available time slots, thus minimizing the
impact of training on work duties. Other benefits of digital tools are cost-
efficient scalability of training programs (Palmer, 2022).
Workshops and Group Training:
This can be done when external expertise is brought in to run workshops
on advanced canoe-building skills or workplace safety. Group training
encourages discussions among employees and allows for opportunities to
share knowledge in an interactive manner.
References
Palmer, C. (2022). Human Resources for Operations Managers. In C.
Palmer, Chapter 6. Disability Management and Return to Work (pp.
98, 107, 109). London, ON: Fanshawe College Pressbooks.
To address communication issues at Uma’s Frozen Foods, Sarika should
focus on improving both written and verbal communication among
employees. Written communication must be clear, concise, and
professional. Emails should have a clear purpose, structured content, and
a courteous tone, while proofreading ensures accuracy and credibility
(Guffey et al., 2022).
Timely responses are essential to demonstrate respect and attentiveness.
Verbal communication requires active listening, empathy, and consistent
non-verbal cues to align with spoken messages, enhancing trust with
customers and colleagues (Bovee & Thill, 2022).
Sarika can support these improvements by conducting workshops,
providing standardized communication templates, and offering one-on-
one coaching.
To resolve conflicts effectively, Sarika can adopt three strategies.
Mediation allows a neutral facilitator to guide discussions between
employees, helping them focus on interests rather than positions (Fisher
et al., 2011).
Collaborative problem-solving encourages identifying root causes,
brainstorming solutions, and agreeing on actionable steps. Establishing
clear role expectations and communication norms can prevent
misunderstandings and reduce tensions. These strategies, coupled with
regular feedback, can enhance team dynamics and foster a supportive
workplace culture (Armstrong & Taylor, 2020).
By improving communication and addressing conflicts proactively, Sarika
can strengthen employee morale, enhance customer relations, and
position Uma’s Frozen Foods for long-term success.
