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Housekeeping Butler Script

The document is a script for a housekeeping butler at LITE Hotel, detailing the interaction between the butler and the guest during check-in, room familiarization, unpacking, and check-out. It includes greetings, explanations of hotel facilities, and assistance with luggage and room amenities. The script emphasizes customer service and ensuring the guest's comfort throughout their stay.

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spctgroupone
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129 views3 pages

Housekeeping Butler Script

The document is a script for a housekeeping butler at LITE Hotel, detailing the interaction between the butler and the guest during check-in, room familiarization, unpacking, and check-out. It includes greetings, explanations of hotel facilities, and assistance with luggage and room amenities. The script emphasizes customer service and ensuring the guest's comfort throughout their stay.

Uploaded by

spctgroupone
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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HOUSEKEEPING BUTLER SCRIPT

Arrival of the Guest

B: Good Morning Ma’am/Sir! Welcome to LITE Hotel, my name is _______, how may I help you?

G: I want to check. Is there any available room?

B: Yes Ma’am/Sir. Let me assist you to the front desk. May I carry your luggage?

G: Sure! Thanks.

After checking – in

 Carry the guest’s luggage and escort to the room

B: Ma’am/Sir, let me escort you to your room.

G: Yes sure!

B: Before we arrive to your room, allow me to explain our hotel facilities. Breakfast will be available at
the Restaurant located at Lobby level from 6:00am to 10:00am. We also have Café and Business Center
at Lobby level. Our meeting rooms are located on the 2nd floor, the swimming pool, spa and fitness
center are on the 5th floor. Let us know if you need to make reservations for our hotel facilities.

G: Yes. Thank you for the information.

Room Familiarization

B: We are in front of your room, Ma’am/Sir. May I have your key for me to open the door for you?

G: Sure. Thanks!

 After entering the room


B: Have a sit Ma’am/Sir.

(Put the luggage on the luggage rack)

B: Ma’am/Sir, allow me to explain the room facilities. You have safety deposit box inside the wardrobe.
You also have a mini bar, if you want to consume snacks/drinks, don’t forget to fill the mini bar list. This
is the remote control for your television channel list. You have a view to the city, and this is your bed
side lamp. Telephone to make an outgoing call, press 0 for operation assistance, 1 for housekeeping, 2
for laundry, and 3 for room service. This is your air conditioner, and lastly, this is your bathroom, for the
water tap, red button for hot water and blue for cold water.

G: Alright. I will ask you again if I forgot.

B: It is my pleasure, Ma’am/Sir.

Unpacking of clothes

B: Ma’am/Sir, may I unpack your clothes and place it in the cabinet.

G: Yes, you can.

B: Okay Ma’am/Sir.

 After unpacking

B: I am done unpacking your clothes Ma’am/Sir. Is there anything else I can do to assist you?

G: No, I think that’s enough. Thank you so much.

B: It’s my pleasure Ma’am/Sir, if you need further assistance during your stay with us, do not hesitate to
contact me with speed dial 2323.

G: Okay. Thank you.


Packing of clothes

B: Good Morning Ma’am/Sir. I am here to pack your clothes.

G: Okay.

 Start unpacking then after unpacking

B: I am done unpacking your clothes Ma’am/Sir.

G: Thank you.

 Assist the guest to the front desk to check out. After check out…

B: This way to the parking lot, Ma’am/Sir.

 After putting the luggage to the compartment

B: Thank you for staying with us, Ma’am/Sir. We look forward seeing you to your next check in. Have a
good day!

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