TNI-QMS-P03, Rev: 00, Dated 01-08-2020

Quality Management System – Management Review

TABLE OF CONTENTS
1 Purpose .................................................................................................................................... 2
2 Scope........................................................................................................................................ 2
3 Reference & Definition ............................................................................................................ 2
3.1 Reference Documents ........................................................................................................ 2
3.2 Acronyms & Definition ....................................................................................................... 2
4 Responsibility & Authority ....................................................................................................... 3
5 Description of Activities ........................................................................................................... 3
5.1 General - Evaluating the effectiveness of the QMS ........................................................... 3
5.2 Planning and Scheduling the MRM .................................................................................... 4
5.3 MRM Members and Participants ....................................................................................... 4
5.4 Review Input ...................................................................................................................... 4
5.5 Conduct of the MRM.......................................................................................................... 5
6 Records .................................................................................................................................... 6
7 Appendices............................................................................................................................... 6
8 Revision History ....................................................................................................................... 8

1 of 8
 TNI-QMS-P03, Rev: 00, Dated 01-08-2020
Quality Management System – Management Review

1 Purpose

1.1 To define the activities involve in management review to assess and evaluate the
effectiveness of the quality management system with respect to quality policy and quality
objectives in a systematic way. And to provide framework in establishing opportunities for
improvement

2 Scope

2.1 This procedure applies to activities of Top Management with Department Heads and their
commitment in developing and improving the quality management system in accordance
with the continual improvement principle.

3 Reference & Definition

3.1 Reference Documents

- ISO 9000: 2015 QMS – Fundamentals and Vocabulary

- ISO 9001: 2015 Clause 9.3

3.2 Acronyms & Definition

TNI TECH NINE INITIATIVES W.L.L

ISO International Organization for Standardization
MRM Management Review Meeting
QMS Quality Management System
Audit Systematic, independent and documented process for
obtaining audit evidence and evaluating it objectively to
determine the extent to which audit criteria are fulfilled
Document Information and its supporting medium
Management Coordinated activities to direct and control an
organization
Review Activity undertaken to determine the suitability, adequacy
and effectiveness of the subject matter to achieve
established objectives

2 of 8
 TNI-QMS-P03, Rev: 00, Dated 01-08-2020
Quality Management System – Management Review
Record Document stating results achieved or providing evidence
of activities performed
Top Management Person or group of people who directs and controls an
organization at the highest level

4 Responsibility & Authority

- Managing Director
- Department Heads
- QMS In-Charge

5 Description of Activities

5.1 General - Evaluating the effectiveness of the QMS

5.1.1 Management review is the process where in the Top Management shall evaluate
the effectiveness of the Quality management system using factual data.

5.1.2 The basis of evaluating the performance of the integrated management system
shall be adequacy, suitability and effectiveness. With the definition as follow:
- Adequate – when output meets requirements, standards and regulations
- Suitable – when results are achieved in the best way ( using the best methods
and the most effective use of resources)
- Effective – when planned results are achieved

5.1.3 The review shall measure the performance and results of the QMS process against
TNI QMS policy and QMS objectives.

5.1.4 TNI QMS policy commitment focuses on meeting customer requirements and
continual improvement.

5.1.5 TNI QMS objectives relates to improving the current level of service and products
that TNI provides to its customer and improving departments goals to improve
process performances.

3 of 8
 TNI-QMS-P03, Rev: 00, Dated 01-08-2020
Quality Management System – Management Review

5.2 Planning and Scheduling the MRM

5.2.1 Management Review shall be conducted half yearly. However, depending on the
performance of the integrated management system, the Top Management can
increase the frequency as necessary.

5.2.2 QMS In-Charge shall get the approval of the Managing Director regarding the date
and agenda of the management review meeting.

5.2.3 Prior to the meeting date, the QMS In-Charge shall collect data from Department
heads. Collate the data in a presentation to be used during the management
review meeting.

5.2.4 Managing Director shall communicate to the member of the management review
regarding the review meeting date, agenda and required attendee in order to call
for to the MR meeting.

5.3 MRM Members and Participants

5.3.1 The Managing Director being the Top management shall select the member /
participants of the MRM.
5.3.2 Normally, the member shall include Department Heads.

5.3.3 QMS In-Charge shall take the meeting minutes.

5.4 Review Input

5.4.1 The agenda of the meeting is to be prepared by the QMS In-Charge a week before
the meeting and distribute to all review participants prior to the meeting. Input to
the Management review include but not limited to the following:

- Status of actions from previous management system, if there is any

- Changes in external and internal issues (ex: legal issues, status of the ISO
Certificate)
- Customer satisfaction and feedback from interested parties
- QMS objectives (actual performance vs. target )
- Result of audits
- Process performances and conformity of products & services
- Nonconformities and Corrective Action

4 of 8
 TNI-QMS-P03, Rev: 00, Dated 01-08-2020
Quality Management System – Management Review

- Monitoring and measurement results;

- The performance of external provider
- Adequacy of resources
- Actions taken to address risk & opportunities
- Opportunities for improvement

5.5 Conduct of the MRM

5.5.1 During the meeting, Department Managers shall present to the Top Management
the performance of their departments in terms of the achievement of their QMS
objectives or Key Performance Indicator (KPI).

5.5.2 Managing Director shall review the presented data and shall
advise/comments/questions/ and give direction to the concerned Department
Manager.

5.5.3 The Managing Director shall advise on concern related to corrective actions
reports, audit results and matters relating to the requirements of the ISO
standard.

5.5.4 All items on the agenda shall be discussed and actionable items including target
dates shall be highlighted on the minutes of the meeting.

5.5.5 Minutes of the meeting shall be taken by the QMS In-Charge and shall also the
responsible person for the distribution.

5.6 Review Output

5.6.1 Management Review output shall include any decisions and actions related to:

- Opportunities for improvement,

- Any needs for changes to TNI Quality Management System ; and
- Resources needed.

5.6.2 Actionable items shall be included on the meeting minutes for follow up.

5 of 8
 TNI-QMS-P03, Rev: 00, Dated 01-08-2020
Quality Management System – Management Review

6 Records

6.1. The following records shall be maintained on file folder as applicable by the concerned
personnel and shall be retained for a period specified below:

Records Title Form No. Retention Period

Meeting Attendance Record TNI-QMS-F08 3 years
Minutes of Management Review
TNI-QMS-F09 3 years
Meeting

7 Appendices

Appendix 1- Flow Chart – Management Review Process

6 of 8
 TNI-QMS-P03, Rev: 00, Dated 01-08-2020
Quality Management System – Management Review

Start

Prepare MRM
Schedule & Agenda

Review Schedule &

Agenda

NO Revise as
Approved
required
?

YES
Collect Data &
Prepare Presentation

Conduct MRM as per

Schedule

Distribute Review
Minutes

Record

Follow up Actions

End

7 of 8
 TNI-QMS-P03, Rev: 00, Dated 01-08-2020
Quality Management System – Management Review

8 Revision History

Revision Date Description of Change Approval

00 1-8-2020 Initial Release

8 of 8