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Invaluable Support Chat Transcript

Invaluable Web Support is a digital assistant available to help users with their inquiries, including options for asking questions or using short phrases. The assistant cannot provide appraisals and offers menu options for further assistance, such as visiting the Help Center or transferring to a live agent. A user named Josh experienced payment issues and was connected to a live agent for further support, with a case number provided for reference.

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Joshua.Puckett
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56 views1 page

Invaluable Support Chat Transcript

Invaluable Web Support is a digital assistant available to help users with their inquiries, including options for asking questions or using short phrases. The assistant cannot provide appraisals and offers menu options for further assistance, such as visiting the Help Center or transferring to a live agent. A user named Josh experienced payment issues and was connected to a live agent for further support, with a case number provided for reference.

Uploaded by

Joshua.Puckett
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Invaluable Support (6/20/2024, [Link] AM): Hello!

I'm Invaluable Web Support, a


digital assistant.

I'm happy to help answer any questions you might have.


Invaluable Support (6/20/2024, [Link] AM): To find the answer you're looking for,
try either:

• Asking a Question
("How do I reset my password?")

• Using a Short Phrase


("item information")
Invaluable Support (6/20/2024, [Link] AM): Please note that Invaluable does not
offer appraisals.
Invaluable Support (6/20/2024, [Link] AM): You can also use one of these menu
options:
Invaluable Support (6/20/2024, [Link] AM): Menu Options:
Visit our Help Center
Transfer to an Agent
null (6/20/2024, [Link] AM): Payment not going through
Invaluable Support (6/20/2024, [Link] AM): Sorry, I didn't understand that. Please
try rephrasing your or phrase.

If you have a longer question, please select one of these menu options:
Invaluable Support (6/20/2024, [Link] AM): Menu Options:
Visit our Help Center
Transfer to an Agent
null (6/20/2024, [Link] AM): Transfer to an Agent
Invaluable Support (6/20/2024, [Link] AM): Let me transfer you to a live
Invaluable agent who can help.
Invaluable Support (6/20/2024, [Link] AM): I'll connect you now. Please provide me
with a few details so your agent can best help you.
Invaluable Support (6/20/2024, [Link] AM): Are you a bidder or part of an auction
house?
Invaluable Support (6/20/2024, [Link] AM): Button Selections:
Bidder
Auction House
null (6/20/2024, [Link] AM): Bidder
Invaluable Support (6/20/2024, [Link] AM): Could you please summarize the issue to
me in a few words?

(No more than 255 characters, please - full details will be handled by the agent
you are being connected to.)
null (6/20/2024, [Link] AM): Payment not going through
Invaluable Support (6/20/2024, [Link] AM): Can I please have your first name?
null (6/20/2024, [Link] AM): Josh
Invaluable Support (6/20/2024, [Link] AM): And your last name?
null (6/20/2024, [Link] AM): Puckett
Invaluable Support (6/20/2024, [Link] AM): What is your email address?
null (6/20/2024, [Link] AM): [Link]@[Link]
Invaluable Support (6/20/2024, [Link] AM): Thank you. You are being connected to a
live agent. For reference, your case number is 01626766.
Invaluable (6/20/2024, [Link] AM): Hello, Thank you for contacting Invaluable Live
support. My name is Tina are you trying to pay from a link in an email or through
your Invaluable account
null (6/20/2024, [Link] AM): Through my account
Invaluable (6/20/2024, [Link] AM): one moment I will check you credit card is
added on your account

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