Scribd
Upload
133 views1 page

Client Rights and Responsibilities Guide

The document outlines the rights and responsibilities of clients receiving services from the Illinois Department of Children and Family Services. Clients have rights such as receiving quality services, making informed choices, and maintaining confidentiality, while their responsibilities include providing accurate information and cooperating with staff. Additionally, clients are informed about the process for service appeals and the development of their individual service plans.

Uploaded by

miss.monique
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
133 views1 page

Client Rights and Responsibilities Guide

The document outlines the rights and responsibilities of clients receiving services from the Illinois Department of Children and Family Services. Clients have rights such as receiving quality services, making informed choices, and maintaining confidentiality, while their responsibilities include providing accurate information and cooperating with staff. Additionally, clients are informed about the process for service appeals and the development of their individual service plans.

Uploaded by

miss.monique
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

CFS 496

10/2005 State of Illinois


Department of Children and Family Services

Client Rights and Responsibilities

Clients have the right to:

• Receive quality services in a respectful manner without discrimination;


• Make an informed choice of services;
• Know the qualifications of staff who provide them with services;
• Receive and understand information and instructions about their service needs;
• Consent to or refuse services before they are provided;
• Know the nature and purpose of services;
• Refuse services with the receipt of information and the consequences of refusal;
• Be informed prior to any transfer or discharge from services;
• Expect confidentiality of information and protection of their child welfare records;
• Receive timely response to their needs along with reasonable continuity and coordination of
services;
• Know about charges for services;
• Know how to voice any grievance about their services;
• Receive services based on an individual service plan;
• Be part of the process of updating the service plan when his or her needs change; and
• Receive all services at DCFS or be referred to another agency.

Clients have the responsibility to:

• Give accurate information about their mental health, substance use, and domestic violence
issues as well as other circumstances which might impact upon the care of their children;
• Assist by making and keeping a safe environment;
• Notify the agency if scheduled appointments need to be changed;
• Notify the agency if there is a change in your living arrangements;
• Work with staff in planning, reviewing and changing their individual service plans; and
• Inform staff immediately if they have any concerns or problems with the service they are
receiving.

Yes No I understand my rights and responsibilities.


Yes No I have been informed that my individual service plan will be developed.
Yes No I have received a copy of the Service Appeal Process brochure.
Yes No The information contained in the brochure has been explained to me.

Client Sign (12 years or older) or Client Name & Age Date

You might also like