THE HAJJ AND UMRAH (REGULATION) ACT, 2024
MCQs
Q1: To which areas does this Act apply? B. To hear and decide appeals against
A. Urban Centers of Pakistan decisions of the complaint disposal
B. Religious Sites only committee
C. Whole of Pakistan C. To allocate Hajj quotas to service
D. Specific Provinces providers
D. To issue licenses to travel agencies.
Q2: When does the Act take effect?
A. After 30 days of approval Q5: What does “blacklisting” mean under the
B. After a presidential signature Act?
C. Immediately upon enactment A. Permanently suspending licenses of
D. After notification from the ministry pilgrims.
B. Temporarily banning Hajj travel from
Q3: Who is referred to as an “affectee” in the certain regions.
Act? C. Imposing a ban on a person or
A. A service provider offering Hajj and service provider for negligence or
Umrah tours misconduct.
B. An intending or actual pilgrim who D. Publishing a public list of defaulters.
suffers hardship or loss
C. A government official managing
pilgrimage activities Q6: Who is responsible for addressing
D. A travel agency owner grievances under this Act?
A. Pilgrims themselves
Q4: What is the role of the “Appellate B. Complaint Disposal Committee &
Committee”? Appellate Committee
A. To resolve disputes between C. Ministry of Foreign Affairs
organizers D. Hajj and Umrah organizers
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Q7: What happens to Service Providers C. A financial grant given by the
found guilty of negligence or fraud? Government.
A. Their licenses are suspended D. A payment made by pilgrims to
temporarily. service providers.
B. B) They are required to compensate
pilgrims Q10: Who is defined as the “competent
C. They may be blacklisted authority” in the document?
permanently or for a specific A. A Hajj and Umrah Service Provider
period. B. A travel agent authorized by the
D. They are allowed to appeal without government
penalties. C. The secretary as defined in the
Rules of Business, 1973
Q8: What does the term “company” mean D. The CEO of a Hajj and Umrah
under this Act? company.
A. A registered business unrelated to
Hajj and Umrah services.
B. A company incorporated under Q11: What constitutes a “complaint” under
Companies Act, 2017 and this Act?
registered for Hajj or Umrah A. Any oral grievance from a pilgrim
Services. B. A formal grievance lodged in
C. Any group involved in religious writing relating to Hajj or Umrah
activities Services
D. Only international travel agencies C. A verbal dispute between two service
providers
Q9: What is meant by “compensation” in this
D. A complaint lodged only with the
Act?
police
A. Money given to service providers for
successful operations.
B. Money payable to the affectee by
the defaulting service provider or
organizer.
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Q12: What does the term “complaint D. Travel agents who work
disposal committee” (CDC) mean? internationally
A. A group of pilgrims managing their
own complaints. Q15: What is the role of the “division
B. A committee set up by service concerned”?
providers to address their issues. A. To conduct Hajj and Umrah
C. A committee constituted under this pilgrimages
Act for the disposal of complaints B. To issue visas for Hajj and Umrah
related to Hajj or Umrah pilgrims
D. A temporary body formed during the C. To handle business allocated under
Pilgrimage season this Act
D. To collect pilgrimage fees
Q13: What is a “decision” according to the
Act? Q16: What is the primary purpose of CDCs
A. A conclusion reached by pilgrims (Complaint Disposal Committees)?
about their grievances. A) To organize pilgrim travel
B. An order or direction issued by the logistics
division, appellate committees, or B) To regulate the financial aspects of
CDCs in accordance with the Act. Hajj & Umrah
C. A vote taken by the competent C) To address grievances and
authority. resolve complaints
D. A decision made by a travel company D) To enforce religious guidelines
.
Q14: Who can be considered a “defaulter” Q17: Which authority ensures the
under this Act? compliance of provisions under the Act?
A. Any company or individual A) Pilgrims themselves
violating the provisions of the Act B) The division, appellate
B. Only companies failing to pay taxes committees, and CDCs
C. Pilgrims who do not complete their C) Service providers only
Payments D) Travel agencies
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Q18: What does the term "donations" refer to B) Hajj operation fund, Umrah
in this Act? fund, or any other fund created
A) Money received for personal use under the Act
B) Sums received or transferred C) Pilgrimage fees collected by the
into a fund from any organization Government
or person D) Travel agency accounts
C) Fees paid by pilgrims
D) Taxes collected by the government Q22: What are "grants" as described in the
Act?
Q19: What are "dues" as defined in the Act? A) Funds provided by pilgrims to
A) Monthly fees paid by pilgrims organizers
B) Outstanding payments against B) Sums received from the
an Organizer related to pilgrim government or organizations for
affairs the Hajj operation fund
C) Taxes imposed on Hajj and Umrah C) Money paid for private Hajj
service providers packages
D) Voluntary contributions D) Contributions made by
international donors
Q20: What does the term "fee" mean under
this Act? Q23: Who is a "Hajj Group Organizer"
A) Charges prescribed for licensing (HGO)?
or registration under the Act. A) An individual facilitating private
B) Voluntary contributions by service pilgrimages
providers B) A company duly licensed or
C) Donations made by pilgrims registered underthis Act as a
D) Costs paid for Hajj and Umrah service provider to pilgrims
packages C) A group of religious scholars
guiding Hajj rituals
Q21: What does the term "fund" include as D) A travel agency not regulated by
per the Act? the Act
A) Only the Hajj operation fund
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Q24: What does the term "Hajj package"
include? Q27: What is the purpose of "funds" as
A) Only the cost of travel to Saudi defined in the Act?
Arabia A) To manage personal donations of
B) The cost of Hajj and allied pilgrims
facilities approved by the Cabinet B) To support the Hajj operation,
for government and private Hajj Umrah fund, or other funds
schemes created under the Act
C) Donations made by service C) To regulate the financial accounts
providers of private organizers
D) Accommodation and meals only D) To pay for administrative
expenses
Q25: What is a "license" under this Act?
A) A certificate for pilgrims to travel Q28: What is the definition of “organizer” or
abroad “service provider” in this Act?
B) A permit or certificate of A) A government entity managing
registration issued to a company pilgrim services
for providing services for Hajj or B) A person or company registered
Umrah with the division concerned for
C) A document confirming payment rendering services to pilgrims for
of dues by an organizer Hajj or Umrah
D) An approval to operate a travel C) Any travel agency operating
agency internationally
D) A volunteer group assisting
Q26: Who can provide "grants" under this
pilgrims
Act?
A) Only pilgrims participating in Hajj
Q29: What does “prescribed” mean as per the
B) Federal or provincial
Act?
governments, organizations or
A) Rules or regulations suggested by
individuals
organizers
C) International donors only
D) Local travel agents
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B) Regulations approved by the Q32: What is a “service provider agreement”
Federal Government or “SPA”?
C) Rules or regulations made under A) An agreement between pilgrims
this Act and organizers
D) Any instructions issued by service B) A contract signed between the
providers division concerned and a company
for the operation of Hajj or Umrah
Q30: What is included in the term “record” C) A temporary agreement for
under this Act? individual pilgrim needs
A) Only financial information in D) A document authorizing travel
printed form agencies to collect fees
B) Any written, digital, or
electronic information, including Q33: Who is referred to as an “Umrah Group
financial and nonfinancial details Organizer” or “UGO”?
C) Only agreements between pilgrims A) An individual managing a group
and service providers of pilgrims
D) Statements and reports only B) A licensed service provider
enrolled by the division concerned
C) A government employee assisting
Q31: What does “regulations” refer to in the in Umrah operations
Act? D) A company without a formal
A) Guidelines provided by private license
Hajj
organizers Q34: What does the Hajj policy and plan
B) Instructions for pilgrims issued include according to the document?
during the Hajj season A) Guidelines for selecting pilgrims
C) Regulations made under this Act only
D) Proposals made by Hajj groups B) Allocation and distribution of
Hajj quotas, expenses, packaging,
and welfare staff selection
C) Financial plans for Hajj operators
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D) Policies for managing private Q38: For how long is the policy committee
Umrah groups appointed?
A) One year
Q35: Who is responsible for signing the B) Two years
“Service Provider Agreement” (SPA)? C) Three years
A) Only private organizers D) Five years
B) The division concerned and a
registered company Q39: Who approves the Hajj policy and
C) Pilgrims and their group leaders plan?
D) Travel agencies working with A) The secretary of the division
international pilgrims B) The policy committee
C) The Federal Government
Q36: Who is responsible for preparing the D) The division concerned
Hajj policy and plan under sub-section (1)?
A) The Federal Government directly Q40: Under what framework does the
B) A policy committee headed by division manage Hajj affairs as per section 4?
the secretary of the division A) As an independent operator
concerned under the Government Hajj
C) The Hajj group organizers (HGOs) scheme
D) Pilgrims' representatives B) Through private organizers only
C) By coordinating with international
Q37: How many members are part of the agencies
policy committee for the Hajj plan? D) Exclusively through local service
A) Seven providers
B) Nine
C) Eleven Q41: What powers does the competent
D) Five authority have regarding licenses for Hajj
Group Organizers (HGOs)?
A) Only issuing licenses
B) Granting, renewing, suspending,
or rescinding licenses
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C) Supervising financial accounts of D) Their operations are monitored
HGOs without further action
D) None of the above
Q45: What is required from Hajj Group
Q42: What must the competent authority Organizers (HGOs) before discontinuing,
provide before suspending or rescinding a transferring, management or changing
license? address?
A) Immediate action without notice A) Notification to the Federal
B) A public notice Government
C) A show-cause notice and an B) Seeking prior permission from
opportunity to be heard the division concerned
D) A report to the Federal C) Informing the policy committee
Government D) Submitting a formal letter to
pilgrims
Q43: What can the competent authority do in
case of violations by an HGO? Q46: In case of a transfer of an HGO, who is
A) Impose only fines liable for outstanding liabilities and debts?
B) Forfeit the entire or part of a A) The original HGO only
bank guarantee B) The transferee
C) Revoke licenses permanently C) The Federal Government
without appeal D) The division concerned
D) Suspend operations temporarily
Q47: Does enrollment of an HGO under this
Q44: What happens if an HGO violates the Act guarantee allocation of Hajj quota?
conditions of the license? A) Yes, automatically upon
A) They may lose their license enrollment
immediately B) No, enrollment does not accrue
B) They may face suspension or any right to Hajj quota allocation
rescission after a proper hearing C) Yes, if the HGO meets specific
C) They are issued a warning without financial requirements.
penalties
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D) No, only international agencies
receive quotas
Q50: What must the division concerned
Q48: What power does the competent devise under monitoring?
authority have regarding Umrah Group A) A financial mechanism for HGOs
Organizers (UGOs)? B) A comprehensive monitoring
A) To allocate Umrah packages mechanism to evaluate HGO or
B) To grant, issue, renew, and UGO performance inside and
rescind licenses exclusively outside Pakistan
C) To approve Umrah quotas directly C) A quota distribution mechanism
D) To manage financial details of for Hajj
UGOs D) An independent board for
evaluating service providers
Q49: What is the purpose of the Hajj
THE END
operation fund?
A) Financing pilgrims directly
B) Managing complaints of pilgrims
C) Administering and controlling
Hajj operations by the competent
authority
D) Allocating Hajj quotas
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