Occupational Code: EIS HNS
Rift valley University Harar Campus
Ministry of Education
Sector: - Economic Infrastructure
Sub Sector: Information Technology
Occupation: Hardware and network service.
L_I&II Candidate Package
The assessment covers the following units of competence:
1. EIS HNS2 01 0811Connect Hard Ware
2. EIS HNS2 02 0811Personal Computer
3. EIS HNS2 03 0811Spreadsheet
4. EIS HNS2 04 0811Install Software Application
5. EIS HNS2 05 0811Protecting Application
6. EIS HNS2 06 0811Maintain Equipment and hardware inventory
7. EIS HNS2 07 0811Access & Use Internet
8. EIS HNS2 08 0811 Install and Optimise Oper.syst
9. EIS HNS2 09 0811operate database Application
10. EIS HNS2 10 0811 Administrate Network and Hardware Peripherals
11. EIS HNS2 11 0811 Maintain equipment &consomable
12. EIS HNS2 12 0811 Network & computer Hardware
13. EIS HNS2 13 0811 connect internal hardware
14. EIS HNS2 14 0811Apply Problem Solving Techniques to Routine Malfunction
15. EIS HNS2 15 0811 implement maintenance procedure
16. EIS HNS2 16 0811Updating and Documenting
17. EIS HNS2 170811 Record client support
Candidates instructions and worksheets
Instructions to Candidate
Methods of Assessment
Observation/Demonstration with oral questioning/Interview (If necessary)
Candidate name
ID number
Name of training provider
Candidate Package for Information Technology Support Service L_II, V_I (Qualification Based)
Occupational Code: EIS HNS
INSTRUCTIONS TO THE CANDIDATE
Occupation: Information Technology Support Service Level II
1. Read the Project package/s and Written test (if applicable) properly.
2. You are given fifteen (15) minutes reading time and the number of hours allocated for each project is indicated in
the project Information Sheet.
3. After you finish this assessment, you are required to submit all the project packages and written tests questions
provided to you.
4. After you finish the assessment, you are required to sign the Competency Assessment Results Summary, and
return to the stock room all the tools and materials borrowed.
Project Information:
Given the necessary tools, equipment and information, you are expected to perform the
following five projects.
The assessor should ask oral questions on which s/he is not satisfied by the candidates
performance.
Total time for all projects: 5:30 minutes
Project 1: operating a personal computer, install Application software and
Spreadsheet
Task1: Startup the computer and create the following directory structure inside my
documents
ICT
HNS ITSS
LV L III LI L II
Task 2. install Microsoft Office 2007
Task 3. You are expected to perform the following exercise on Ms word 2007 and Save by file
name LEVEL1 under ITSS folder.
Vi deo provides a powerful way to
help you prove your point. When
you click Online Video, you can
paste in the embed code for the video you
want to add. You can also type a keyword to
search online for the video that best fits your
document.
Candidate Package for Information Technology Support Service L_II, V_I (Qualification Based)
Occupational Code: EIS HNS
Task4: Perform the following exercise on ms-Excel 2007 and save by
file name excel Under ITSS folders. Sort alphabet the select name
NO NAME database Istall SA Asses Connect hardware total Average Rank grade
internat
1 Bontu 80 45 67 40
2 Hundesa 90 70 80 80
3 Chaltu 70 56 49 60
4 Wabi 76 56 45 35
Task 5: Open MS-Excel 2010 then Fill information in below table and save it by a file
name called “Size of Application” it under ITSS Folder.
No Item Size Description
1 Windows Media Player
2 Paint
3 Notepad
Item Manufacture Model
Task System Unit 6: create Hardware
and Keyboard software inventory
in Mouse Ms-excel 2010 and
save Monitor it by afile name
called “Inventory” it under ITSS Folder.
Task 7: Prepare system information of your computer using MS-Word 2010 of following
items in the table and save it by a file name called “System Info” it under ITSS Folder.
(create a table as it is.)
N Items Description
o
1 System Name and Manufacturer
2 System Model and Type
3 OS Name and Version
4 OS Manufacturer
5 Processor Type and Speed
8 Total Physical Memory size
Candidate Package for Information Technology Support Service L_II, V_I (Qualification Based)
Occupational Code: EIS HNS
Project 2: Operate Database Application
Total time for this project 1: 55 hours
On this project you are required to create a database and he/she will be creating tables,
relationship, forms, queries and reports. You will be provided with the necessary information to
perform this project.
Competencies covered:
1. EIS HNS2 02 0811 Operate Database Application
Instruction: Under this project you are expected to perform the following eight tasks based on
the information provided:-
Task 1: Create a database Time allotted: 0:05 minutes
Instruction: - Under this task you create a new blank database with the name ‘RVUH ICT and
save it on the desktop.
Task 2: Create the following tables Time allotted: 0:20 minutes
Instruction: - Under this task you are expected to create two tables named Course and Teacher
based on the following information. Use Course ID as primary key for Course table and
TeachID for Teacher table under the database created in Task
Table 1: Course
Field Data Type
CourseID Text
CourseName Text
Coursehours Text
TeachID Text
Table 2: Teacher
Field Data Type
TeachID Text
TeachName Text
Salary currency
Candidate Package for Information Technology Support Service L_II, V_I (Qualification Based)
Occupational Code: EIS HNS
Task 3: Create relationship between tables
Time allotted: 0:10 minutes
Instruction: - Under this task you are required to create relationship between the two tables of
the database. [Note: make sure you have created a one-to-many relationship using the proper
attributes.]
Task 4: Create data entry form
Time allotted: 25 minutes
Instruction: - Under this task you are expected to create a data entry form which contains
attributes of both tables. [Hint: The data entry form must contain the following attributes
(CourseID, CourseName, Coursehours, TeachID, TeachName, Salary)]
Task 5: Create query
Time allotted: 0: 20 minutes
Instruction: -Under this task you are expected to create a Query that should accept Course
name as a parameter and then displays CourseName, TeachID and TeachName. Save it by the
name Teachquery.
Task 6: Create a report
Time allotted: 0: 20 minutes
Instruction: - Under this task you are expected to create a Report that Contains CourseName,
TeachID and TeachName attributes. Save it by the name teach report.
Project 3: Administrating network and using the Internet
Total time for this project: 1: 45 Hours
On this project you are expected to install, configure, maintain and troubleshoot local area
network and peripherals. In addition, you have to how to browse and get information from the
Candidate Package for Information Technology Support Service L_II, V_I (Qualification Based)
Occupational Code: EIS HNS
Internet.
Competences covered:-
1. EIS HNS2 03 0811 Administrate Network and Hardware Peripherals
2. EIS HNS2 04 0811 Network and Computer Hardware
Instruction: - Under this project you are expected to perform the following eight tasks based on
the information provided
Task 1: Install and configure a network
Time allotted: 0:30 minutes
Instruction: - Under this task, you are required to prepare two appropriate network cables to
connect two computers using switch/hub.
Task 2: Create and share a folder on the network
Time allotted: 0:10 minutes
Instruction: - Under this task, you are expected to create a folder called Student on one of the
computers and share the folder to the other computer.
Task 3: Install and share a printer on the network
Time allotted: 0:20 minutes
Instruction: - Under this task, you are expected to install and share a printer on the first
computer and he/she is expected to add that printer to the second computer and print a test page.
Project 4: Disassembling and assembling a computer
Total time for this project: 0:45 minutes
Instruction: Under this project you are expected to disassemble and reassemble a computer by
perform the following three tasks based on the information provided:-
Candidate Package for Information Technology Support Service L_II, V_I (Qualification Based)
Occupational Code: EIS HNS
Competences Covered
1. EIS ITS2 02 0811 Update and Document Operational Procedures
2. EIS ITS2 06 0811 Implement Maintenance Procedures
3. EIS ITS2 07 0811 Maintain Equipment and Consumables
4. EIS ITS2 08 0811 Apply Problem Solving Techniques to Routine Malfunction
5. EIS HNS2 09 0811 Record client support
6. EIS HNS2 05 0811 connect internal hardware
Task 1: Disassemble the parts of a computer
Time allotted: 0:15 minutes
Instruction: - Under this task you will be provided a fully functional computer and she/he is
expected to disassemble the devices like CD-Drive, hard disk drive, data cable and RAM …
following the standard computer maintenance procedures.
Task 2: Reassemble the dismounted parts of a computer
Time allotted: 0:15 minutes
Instruction: - Under this task you are going to reassemble the dismounted CD-Drive, Hard disk
drive, Data cables and RAM and make the computer operational again.
Project 5:- Record and Prioritize Client Support Requirement
Total time for the project 0:- 30 minutes
On this project, the candidate should record the client support requirement, identify the
requirement to be escalated and prioritize the recorded request.
Service Level Agreement (SLA)
The XYZ Company has made an agreement on IT support service with the IT support
office. The ITTime
support office20minutes
allotted: is mainly responsible on giving quality service of identifying,
maintaining and troubleshooting hardware and software problems reported to the office.
Request of clients
And provide support to different departments in timely fashion considering the business
Candidate
functionPackage for Information
importance Technology Support Service L_II, V_I (Qualification Based)
of the company.
Occupational Code: EIS HNS
You received the following client request form different department this morning.
A. Request through phone
Ato Gemmachu, from HRM department, his computer can’t get internet connection.
B. Request by letter
W/ro darartu, FINANCE department her Payroll program doesn’t open.
C. Request through e-mail
Ato gadisa, from quality department his media player on his computer is not working.
D. Request in person
Ato ayela, from security department reported that his the electricity doesn’t work in my
room
E. Request in person
Ato Kedir, from Cashier department, reported that his keyboard doesn’t work.
You are expected to perform the following exercise on MS excel 2007 and Save by file
name client under furniture folder.
Instruction: - Under this project the candidate is expected to perform the following activities
based on the information provided
Record client support requirements on the given table below and save it on Desktop by
the name “CliReqSheet”.
Prioritize the recorded client support requirement based on problems type and user
level agreement time
Candidate Package for Information Technology Support Service L_II, V_I (Qualification Based)
