MOHAMED SUMMARY OF QUALIFICATIONS:
RABIE
• 1 year of experience in real estate customer service.
• Proficient in answering inquiries, resolving complaints,
and providing detailed information about properties.
• Strong interpersonal and communication skills, both
written and verbal. Proven ability to handle high call
volumes and maintain composure in challenging
CONTACT situations.
+201227758906 • Excellent organizational and time management skills.
Knowledge of real estate terminology, regulations, and
[email protected]
industry best practices.
Zagazig, Asharqia, Egypt
PROFESSIONAL EXPERIENCE:
EDUCATION Customer Service Representative
Proper Business Solution
Naser City, Cairo
AL Azhar University
03-2021- 08 2022
BA English Literature and Simultaneous
Interpretation , 4.0 GPA • Answered inbound customer inquiries regarding
available properties, leasing terms, and real estate
2018 – 2022
services.
• Assisted clients with scheduling property viewings,
SKILLS inspections, and meetings with real estate agents.
• Resolved customer complaints and issues in a timely
and professional manner, ensuring high customer
WORD satisfaction.
• Educated customers on the real estate market trends,
property values, and legal requirements.
EXCEL • Maintained accurate and up-to-date records of
customer interactions in the CRM system.
POWERPOINT • Collaborated with the sales and marketing teams to
promote featured listings and upcoming events.
• Participated in ongoing training and development
SOCIAL MEDIA programs to stay updated on industry changes and
regulations.
TEAM MANAGEMENT
CONFLICT RESOLUTION
TEAMWORK LANGUAGES
ARABIC
PROBLEM-SOLVING
ENGLISH
COMMUNICATION
GERMAN