Ricardo (2/19/2025, [Link] AM): Alex I’m having problems registering my screen
protector
Ricardo (2/19/2025, [Link] AM): I purchased it on Apple Store
Ricardo (2/19/2025, [Link] AM): I sent several emails to Belking with no response
Ricardo (2/19/2025, [Link] AM): A
Apple Upper West Side
1981 Broadway
New York, NY 10023
upperwestside@[Link]
212-209-3400
DCA License # 2022592 & 1336251
[Link]/retail/upperwestside
January 24, 2025 02:27 PM
BELKIN ULTRAGLASS SPS IPHONE 16 PRO-ZML Part Number: HRTZ2ZM/A
Return Date: Feb. 07, 2025
$ 39.95
Sub-Total $ 39.95
Tax $ 3.55
Total $ 43.50
Payment Method
Amount Paid Via AMERICAN EXPRESS (Contactless)
$ 43.50
•••• 2004
867884
Alex Jr. V (2/19/2025, [Link] AM): Hello! My name is Alex. Thank you for visiting
Belkin Live Chat.
Alex Jr. V (2/19/2025, [Link] AM): I see, I'm sorry to hear that Ricardo. We can
assist you here in registering your product via chat session.
Alex Jr. V (2/19/2025, [Link] AM): For registration, Please kindly send here a
copy of your receipt and the proof of damage
Alex Jr. V (2/19/2025, [Link] AM): You can send it here by clicking the paper clip
icon before the chat box. You can send it here in pdf or jpeg form not exceeding 5m
b one at a time
Ricardo (2/19/2025, [Link] AM): And now I need a replacement because mine got
broken two days ago
Alex Jr. V (2/19/2025, [Link] AM): I'm sorry to hear that Ricardo, May I know how
it got broken>
Alex Jr. V (2/19/2025, [Link] AM): ?
Alex Jr. V (2/19/2025, [Link] AM): By the way, May I know which country are you
contacting us from?
Ricardo (2/19/2025, [Link] AM): I’m in New York City why ?
Ricardo (2/19/2025, [Link] AM): I can’t see the paper clip now
Alex Jr. V (2/19/2025, [Link] AM): Thank you, it seems you have the product
HRTZ2ZM/A SCA062zy for iPhone 16 pro .
Ricardo (2/19/2025, [Link] AM): Yes
Alex Jr. V (2/19/2025, [Link] AM): Just to confirm, Is this your first time
requesting replacement or you already have received a replacement before?
Ricardo (2/19/2025, [Link] AM): And I’m also a good client as you can see I always
buy stuff from you but it bothers me to have to do this anyway I need to register
using the qr that the Apple Store gives me
Ricardo (2/19/2025, [Link] AM): I received one before
Ricardo (2/19/2025, [Link] AM): My user is rghigliazza@[Link]
Alex Jr. V (2/19/2025, [Link] AM): Please verify if the following information is
correct:
Name: Ricardo Ghigliazza
Phone Number: (202) 993-6461
Email Address: rghigliazza@[Link]
Shipping Address: 400 West 61st Street 714
New York, NY 10023
United States
Ricardo (2/19/2025, [Link] AM): Yes it’s correct
Alex Jr. V (2/19/2025, [Link] AM): Thank you for your patience. Your product model
SCA062zy is now registered in our system. By the way, please kindly refrain from
removing the screen protector from your phone when taking a photo for proof of
damage, as it may void the warranty.
Alex Jr. V (2/19/2025, [Link] AM): Please kindly allow me 3-5 minutes to check
inventory here and seek approval for your request
Ricardo (2/19/2025, [Link] AM): Ok
Ricardo (2/19/2025, [Link] AM): (I can’t take photos of the protector if it’s on
my phone because I’m using the phone to take the pictures )
Alex Jr. V (2/19/2025, [Link] AM): Thank you for waiting. Upon checking our
inventory, we have run out of stock for the machine-apply model SCA062zy-WY, and
its estimated restocking date is mid to end of March. We would like to offer you
the comparable self-apply model OVA155zy, which has the same overall quality but
differs in application, as it comes with its own easy align tray for simple
installation. Would you be willing to accept this comparable model? If so, we can
process it on our end.
Ricardo (2/19/2025, [Link] AM): Yes I’m willing to accept it
Alex Jr. V (2/19/2025, [Link] AM): Got it! In the future, if you need to take a
photo of your screen protector while you only have one phone, make sure not to
remove the glass. If you don't have an extra phone, just switch to the front camera
and take a photo of it in the mirror. This will help ensure the warranty remains
valid.
Alex Jr. V (2/19/2025, [Link] AM): Thank you, Will now proceed processing it here
Ricardo (2/19/2025, [Link] AM): Ok
Alex Jr. V (2/19/2025, [Link] AM): Thank you
Ricardo (2/19/2025, [Link] AM): Are you sending an email confirmation ?
Alex Jr. V (2/19/2025, [Link] AM): Thank you for waiting. Your request has now
been processed with ShipOnly RMA under RMA1165897 for product OVA155zy. Once
shipped, please allow 5-10 business days to receive the replacement unit.
If you have any other questions or need further assistance, feel free to ask!
Alex Jr. V (2/19/2025, [Link] AM): An email will be generated by the system and
usually sent within 24 hours.
Is there anything else you need assistance with?
Ricardo (2/19/2025, [Link] AM): That’s all, what should I do next time to be able
to register the protector myself while buying from the Apple Store ?
Alex Jr. V (2/19/2025, [Link] AM): There's no need to register your replacement
unit, as your original product model SCA062zy is already registered in our system.
Ricardo (2/19/2025, [Link] AM): I mean if I buy a new one from Apple because I
can’t wait ten days so I will be buying another today or tomorrow
Alex Jr. V (2/19/2025, [Link] AM): Understood. If you have purchased a new
product, you can certainly register it. However, please note that the replacement
unit usually arrives earlier depending on your location.
Alex Jr. V (2/19/2025, [Link] AM): For now, would there be anything else?
Ricardo (2/19/2025, [Link] AM): No, thanks
Alex Jr. V (2/19/2025, [Link] AM): You're most welcome, Thank you for giving us an
opportunity to serve you through Belkin Live Chat. You may also visit our support
site at [Link]/support. We are open 24/7. Please feel free to contact us
anytime. For your reference, your case number is 17214689. Once again, this is
Alex. Thank you for choosing Belkin and have a great day!
