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18 12 Root Cause Analysis

The document outlines a structured approach to identify the root causes of problems through methods like Root Cause Analysis and the Fishbone Diagram. It emphasizes the importance of focusing on the cause rather than the solution and requires a trained facilitator to ensure objectivity. Additionally, it describes the 'Five Whys' technique as a question-asking process to drill down to the actual root cause.

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yikoyef821
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16 views1 page

18 12 Root Cause Analysis

The document outlines a structured approach to identify the root causes of problems through methods like Root Cause Analysis and the Fishbone Diagram. It emphasizes the importance of focusing on the cause rather than the solution and requires a trained facilitator to ensure objectivity. Additionally, it describes the 'Five Whys' technique as a question-asking process to drill down to the actual root cause.

Uploaded by

yikoyef821
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Purpose Determine the underlying source of a problem.

Structured examination to establish root causes


and resulting effects.
Description
Challenges current business thinking and
processes in light of current realities.

Identifies and organizes possible causes of a


problem.
Provides a structured method for identifying
root causes.
Advantages
Root Cause Analysis Focuses on the cause rather than the solution.

Ensures a complete understanding of the Capture the issue in a box at the top.
problem.
Fishbone Diagram
Usage Considerations Draw a line across the paper/whiteboard (the
Requires a facilitator with formal training or spine).
extensive experience.
Disadvantages Draw diagonal lines for categories of potential
The facilitator's ability to remain objective is causes (e.g., people, process, tools, policies).
crucial.
Steps: Brainstorm categories and potential causes.

Analyze results for potential causes.

Validate actual cause with further analysis and


Elements data.

Brainstorm potential solutions.

A question-asking process to explore the


nature and cause.

Repeatedly asks "Why?" to drill down to the


root cause.

Write the problem on a board.

Five Whys Ask "Why?" and capture the idea.

Steps: Repeat the question and capture ideas.

Continue until the actual root cause is


identified.

Can be used with the Fishbone Diagram.

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