Puregold Iligan

Construction Project Management Plan Quality Management

IX. QUALITY MANAGEMENT

Quality Management
1
Quality Management for this construction project addresses the management of the project and the product of the
project, including the components of the product. It involves incorporation of changes and/or improvements, if
needed.

Achieving quality for this project Puregold Iligan (ILGN) is aligned to the satisfaction and meeting of the PPCI
requirements as defined in the other sections of this cPMP (particularly under Scope Management, Schedule
Management and Cost Management).

The main purpose of this is to establish the quality management system of the project, outlined to cover the following
processes:

 Plan Quality Management – process of identifying quality requirements and/or standards for the project and
its deliverables and documenting how the project will demonstrate compliance with quality requirements
and/or standards.

 Perform Quality Assurance – process of auditing the quality requirements and the results from quality
control measurements to ensure that apt quality standards and operational definitions are used.

 Control Quality – process of monitoring and recording results of executing the quality activities to assess
performance and recommend necessary changes.

This section of cPMP covers the use of policies, procedures and processes to implement, within the scope and
context of the project, as it supports the project team, implementing a continuing process improvement.

Planning
2
Quality Management is integrated with the unique and fundamental quality requirements of this project, Puregold Iligan
(ILGN) developed in alignment to the project specifications and the quality systems. The quality system as a framework

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DCI-cPMP rev. 00
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Construction Project Management Plan Quality Management

encompasses the inter-organization structures, policies, procedures and processes needed to implement as applicable to the
project.

By definition, Quality Management is:

 A project-wide approach to understanding PPCI needs and delivering solutions to fulfill and satisfy PPCI and/or
end-user’s needs.
 Management and implementation of the quality system to achieve PPCI satisfaction at the lowest overall cost to the
organization and best time for project delivery while continuing to improve the process.

2.1 Quality Plan Processes

I. Planning Quality
The quality plan for this construction project is part of the Reference Project Document(s)
overall project documentation consisting of:
1. Well-defined specifications for all the materials, Technical Specifications by Design
products, components, and equipment Consultants

2. Detailed construction drawings/FCD Refer to Drawing Log

3. Cost of the project Budgetary Cost Estimates, Definitive

Cost Estimates/Cost Plan

4. Detailed work procedures See Contractor’s Quality Control Plan

(QCP) or QA/QC Plan

5. Details of the quality standards and codes to be Refer to Section IX (2.2) of this cPMP
complied

6. Manpower and other resources to be used for the Refer to Contractor’s:

project  Manpower Loading
 Equipment Schedule

7. Project completion schedule Refer to Baseline Project Schedule

(BPS), Updated Project Schedule (UPS)

II. Performing Quality Assurance

Quality assurance in this project, Puregold Iligan (ILGN) covers all relevant activities performed by the Design
Team, PM (DCI), Contractor(s) and Quality Auditors (Internal, DCI) to meet the PPCI objectives and to ensure
and guarantee that the project is fully functional to the satisfaction of PPCI/ End-user on phase/project hand-over.

(Quality) Auditing done by PM’s (DCI-QCMD) internal auditors is part of the quality assurance function for this
project.

III. Performing Quality Control

Quality Control is performed reckoned from the project
Tools/Reference Project Document(s)
baselines:

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DCI-cPMP rev. 00
suite 202,itc building 337 sen.gilpuyatave., makati city 1209 phone: +63 2 8961981-84
fax: +63 2 8999276 email: [email protected] website: www.dci.com.ph pioneer
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 Puregold Iligan
Construction Project Management Plan Quality Management

1. Scope – Checking of executed/installed works to [Quality Standards applied for this project
confirm that they have been performed or executed (as are identified in Section IX (2.2) of this
specified and/or as per, approved materials, installation cPMP.]
methods, references, specified codes and standards)

2. Cost – Controlling the budget through use of cost Construction Cost Report, Contract Cost
monitoring or tracking tools/forms Report, CVI/CVI Log, PMI/PMI Log,
Change Order/ Change Order Log, etc.

3. Schedule – Planning, monitoring and controlling the Refer to Baseline Project Schedule
project schedule (BPS), Updated Project Schedule (UPS)

2.2 Quality Standards

Quality Control generally involves ensuring compliance with the minimum standards of material and workmanship in
order to validate and affirm the performance of the project according to the design.

For this project, Puregold Iligan (ILGN), the basis for accepting and rejecting works that are completed by the
contractor, including the materials delivered (OSM) by the supplier, shall be based on the requirements set by the
design specifications and other relevant project documents.

Project submittals (SUT) are categorized below (see SUT form in Annex 39), with the corresponding turn-around time
(TAT) based on the agreed duration by the project team:

A. Quality Assurance – Submittals Turn-Around-Time (TAT), Calendar Day

1. Materials Submittals:
 Product Data 7
 Compliance Statement 7
 Samples 7
 Mock-ups
7
2. Shop Drawings:
 Builder’s Workshop Drawings 7
 Composite/Coordination Shop Drawings 7
3. Contractor’s QA/QC Plan 7
4. Method Statements 7
5. Others: Baselines
[TBD]

B. Quality Control – Submittals Turn-Around-Time (TAT), Calendar Day

1. Quality Control Submittals:
 Testing/Test Reports 7

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DCI-cPMP rev. 00
suite 202,itc building 337 sen.gilpuyatave., makati city 1209 phone: +63 2 8961981-84
fax: +63 2 8999276 email: [email protected] website: www.dci.com.ph pioneer
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 Puregold Iligan
Construction Project Management Plan Quality Management

 Certificates 7
2. Close-out Submittals:
 Warranties 7
 Maintenance Data/ Operations & Maintenance 7
Manuals and Training Certificates
3. Others: Procedures TBD

The following contract-project documents are the basis for the standards of quality:

No. Contract Document Prepared by Date

1 Technical Specifications for Architectural System PPCI Dec. 16, 2019
2 Technical Specifications for Structural System ANTanazana Nov. 21, 2019
3 Technical Specifications for Plumbing System ECT Ventures
4 Technical Specifications for Mechanical System MGM
MPI
5 Technical Specifications for Fire Protection System
WVCA
7 Technical Specifications for Electrical System Phases Electrical
8 Technical Specifications for Electronics System Phases Electrical

Details on quality standards and requirements are not expounded in this cPMP, but can be separately referred to the
Technical Specifications (as mentioned above) and other related project documents issued by the Design Consultants.

Quality Assurance
3
Supplementary to the primary objective of this Quality Management Plan is the aim to develop and implement the Quality
Assurance which defines the system to control and document:

 the quality assurance procedures to be used during the project duration to assure that the strategies, techniques,
materials, equipment and other resources meet the technical design specifications;

 the integration of quality assurance inspections and corrective measures into the project documentation;

 the outline framework for communicating the quality assurance procedures and requirements to the respective
project stakeholders

A. Inspections and Verification Activities

1. General Construction Inspection and Verification

The PM (DCI) shall conduct inspections of work in progress, as based in the contract service scope, to verify and
confirm quality in construction and maintain compliance in reference to the quality standards and references as
referred to Section IX Quality Management (2.2).

PM (DCI) shall perform the project site inspections based on the following phased ocular inspections:

a. Initial Inspection

PM (DCI) inspection shall be done aligned to the schedule of inspections requested by the contractor reckoned
from the Baseline Project Schedule (BPS) as identified in Section VII Schedule Management of this cPMP or
from the latest approved project schedule or master program. The corresponding forms to be used to initiate
inspection(s) are as follows (but not limited to):
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DCI-cPMP rev. 00
suite 202,itc building 337 sen.gilpuyatave., makati city 1209 phone: +63 2 8961981-84
fax: +63 2 8999276 email: [email protected] website: www.dci.com.ph pioneer
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Construction Project Management Plan Quality Management

 Concrete Pouring Request (CPR) – for structural/civil works (refer to Annex 11 for the CPR)
 Inspection and Work Request (IWR) – other trade works (refer to Annex 20 for the IWR)

Initial inspections shall be conducted by PM (DCI) after the Contractor has executed their separate initial
inspection. Joint inspections by PM (DCI) and Contractor shall be made on agreed control or hold points.
Results of PM’s (DCI) inspection shall not be recognized as final at this stage of inspection.

While the PM’s (DCI) role is to conduct (random) inspection of the materials to be installed, the Contractor is
contractually responsible to ensure that all materials to be installed are all compliant to the requirements as
stated in Section VI Scope Management of this cPMP.

b. Progress Inspections

As a follow-up to the initial inspection, the PM (DCI) shall conduct independent (daily) progress inspections
during the performance of the construction works by the Contractor. The progress inspections by PM (DCI)
shall focus on the quality of the construction works and continued compliance with the contractor’s QA/QC
Plan, based from the design drawings and specifications as identified in Section IX Quality Management (2.2)
of this cPMP and other updated progress instructions and design updates/revisions as recorded and
documented by PM (DCI).

Any observed or found work defects, errors or non-compliances in the quality of work shall be recorded (with
photographs as applicable) by the PM (DCI) and shall be formally forwarded to the Contractor (i.e. through
Notice to Comply-NTC).

As earlier cited, progress inspections shall be deemed as independent tasks which are separate from the
Contractor’s role of conducting their own quality inspections. The PM (DCI) shall align all progress inspections
with the latest contractor’s Construction Project Schedule (CPS) provided for by the contractor. The PM’s
(DCI’s) inspection shall serve as another control point to assure quality of works shall be met as required.

Once the contractor has been formally notified by the PM (DCI), the contractor shall propose and
correspondingly implement the corrective action(s) to address the identified defect(s) or non-compliance(s).
Applicable corrective action(s) shall be approved by the design consultant to ensure compliance to design
specifications and/or contract. Once accomplished, the corresponding NTC or related PM’s notification shall be
formally closed.

Should there be any outstanding defects that have not been corrected, these shall be reported weekly (at a
minimum) through the Construction Coordination Meetings (or other related meetings) until all shall be closed
or corrected. Refer to relevant processes in Section VI Scope Management for the related processes.

c. Completion Inspection

Completion inspections shall be conducted by PM (DCI) prior to closure of a phase of work and/or before
continuing to a successor or succeeding activity. Similar to the progress inspections, PM (DCI’s) completion
inspection is to be done independently from Contractor’s inspection, to further validate if a work is completed.

2. Special Inspections

Apart from the general construction inspections, special inspections for the project shall be headed and conducted
by involved-interested parties for (as deemed applicable):

1. Environment, Health and Safety Inspections

2. Equipment Inspections

Copyright Design Coordinates, Inc. Any rights not expressly granted herein are reserved.
Prepared by: Approved by:
Design Coordinates, Inc. Puregold Price Club Inc.

DCI-cPMP rev. 00
suite 202,itc building 337 sen.gilpuyatave., makati city 1209 phone: +63 2 8961981-84
fax: +63 2 8999276 email: [email protected] website: www.dci.com.ph pioneer
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Construction Project Management Plan Quality Management

3. Design Compliance Inspections

4. LGUs and other regulatory agencies Ocular Visits and Inspections

3. Inspection Activities Coverage

Inspection of the construction activities shall cover the scope as can be referred to Section VI Scope Management
of this cPMP and contract between PPCI and contractor/supplier.

B. Quality Metrics

The quality metrics used in this project shall be construed as complementary to the design specifications as identified in
Section IX Quality Management (2.2) of this cPMP.

The quality metrics for this project include defect frequency, on-time performance, failure rate, availability, and reliability
and test coverage. The PM (DCI) shall utilize these quality metrics to measure Contractor’s compliance to quality.

C. Quality Records

The PM (DCI), in collaboration with the concerned Design Consultant(s), shall ensure that all quality records which will
give evidence that the work has passed the specified inspection and/or testing acceptance criteria are maintained and
accessible in the project.

The Contractor shall otherwise ensure that copies of the quality records are furnished to the PM (DCI) as deemed
required for project documentation all throughout the project life cycle until completion.

All inspections and tests shall be properly recorded and documented which shall be identifiable for a conformance or non-
conformance work. The identification and monitoring of inspections and tests shall be maintained throughout the project
duration to ensure that all work has passed the required inspections and testing as specified.
Forms and logs related to quality can be referred to the annexes.

Control Quality
4
The process of monitoring and recording results of executing the quality tasks to evaluate performance and recommend
necessary changes (if applicable) is covered in Quality Control. It is imperative that the quality control is applied to identify the
cause(s) of poor quality (or process) and recommend and/or act on this to eradicate them.

A. Quality Control Methods

For this project Puregold Iligan (ILGN), in reference to the design specifications as identified in Section IX Quality
Management of this cPMP and QA/QC Plan of contractor(s), the following are complementary methods (but not limited
to) for control of quality, which is aligned with the performance of quality assurance:

1. Acceptance Sampling
2. Failure Testing
3. Inspections (see Section IX.3 Quality Assurance of this cPMP) using applicable forms (see annexes in this cPMP)
to relate with design criteria and/or requirements
4. Verification of Quality Control Markings (recognized by the design specifications)
5. Document review of Certificates, Test Reports and other quality control submittals

Copyright Design Coordinates, Inc. Any rights not expressly granted herein are reserved.
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DCI-cPMP rev. 00
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6. Verification of Qualified Installers at the project site (ex. qualified scaffold erectors, qualified welders, etc.)
7. Verification of Product or Material Source (point of origin)
8. Conduction of Meetings

B. Quality Control Systems

For this project, a three (3)-phase Control System shall be applied to require the contractor to plan and schedule the
work, to ensure that the contractor is prepared to start each new identified work or task. This system shall be aligned to
the QA/QC Plan of the contractor.

The 3-phases of control are as follows:

1. Preparatory Phase

This phase shall be performed by the Contractor prior to the beginning of work, which covers:

a. Reviewing of each paragraph of applicable technical specifications and references

b. Reviewing of For Construction Plans (FCDs), latest
c. Checking of materials and/or equipment to be used are with the corresponding approved submittals and
test results/records (if applicable)
d. Checking to assure that provisions were done to provide the required inspection and testing
e. Examining the actual materials, equipment and sample work to assure conformance to approved shop
drawings and/or submittal(s)
f. Reviewing of activity hazard of the respective area of work
g. Reviewing of the Contractor’s QA/QC Plan or Project Execution Plan (PEP)

2. Initial Phase
During this phase, the involved project stakeholders shall verify that the control(s) for the work is (are) performed to
the level of quality workmanship as agreed upon and based on contract scope and design specifications. Control of
quality at this phase is performed by:

a. Reviewing minutes of meeting

b. Checking of preliminary works (refer to item 1)
c. Verifying contract scope and compliance
d. Establish level of quality workmanship
e. Resolving all differences (through meetings and joint-site inspections)
f. Checking of safety, including compliance to EHS Plan
g. Securing of approval for works to proceed aligned to process of inspection and work execution

The Contractor is expected to initiate the preliminary and initial phase of the control points for quality control. The
PM (DCI) on the other hand shall perform as validation to the inspection activities.

3. Follow-up Phase

Daily inspections shall be performed to assure continuous and consistent compliance with contract requirements,
including safety and control testing, until completion of a work phase. Contractor’s QA/QC personnel shall be relied
upon to continually refer to the control points as set in the preliminary and initial phase. Monitoring tools and
measures are expected to be prompted by the PM (DCI).

C. Quality Control Execution

The successful execution of the contractor’s QA/QC Plan is the primary function of the Contractor’s Quality
Personnel/Staff.

Copyright Design Coordinates, Inc. Any rights not expressly granted herein are reserved.
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The contractor defines the procedures to manage and control their own (internal, including sub/ domestic contractor/s
and/or suppliers) tasks in order for the completion of the phase or project are complying with quality requirements per
contract.

This cPMP on the other hand, at a minimum, highlights that all project documents relevant to quality of works are
reviewed and applied by the involved stakeholders, while the contractor’s QA/QC Plan is understood to be utilized by the
contractor, for the performance of all control activities and tests, and preparation of documentation of QA/QC activities.

D. Project Quality Audits and Reviews

Project Quality Audits and Reviews shall be performed as identified in this cPMP, covering the stage from Construction
Phase until Close-out at Post-Construction stage.

Schedule of (internal) audits by DCI’s Quality and Cost Management Department (QCMD) shall be done on a confirmed
schedule per calendar year. Audit shall mainly focus on quality inspections, involved processes and relevant outputs,
including quality-related items on non-conformances or non-compliances.

Audit Reports shall be issued by QCMD to DCI’s PM, covering all findings and observations. Correspondingly, each
(Internal) Audit Report shall be addressed for closeout by DCI’s PM.

Quality Reviews, aligned with the review of work performance reports (relevant to quality concerns), shall be conducted
(but not limited) during the regular weekly coordination meetings, to be chaired by PM (DCI). All quality issues shall be
discussed in the meeting, particular to the monitoring and close-out of recorded quality non-conformance or non-
compliance findings, which at a minimum, be included during the Construction Coordination Meetings (CCM).
Management of Quality as a whole is a management function. Quality assurance and quality control programs are
defined and used in this project to monitor design and construction conformance with reference to established project
requirements as set in the contract, plans and drawings and technical specifications. Accordingly, the Responsibility
Matrix for Quality Control amongst the Project Team is illustrated here (See Fig. IX.4).

Responsibility for Quality Control

Linear Responsibility Chart Consultant Contractor
ID Design Contractor’s QA/QC In- Quality Safety Main
Description Owner DCI
No. Consultant PM Charge Engineers Officer Office
1 Specify Quality Standards A A R
Prepare Quality Control
2 A R A A
Plan
Control Distribution of
3 A A R A
Plans and Specifications
4 Submittals A A R A R
Prepare Procurement
5 R R
Documents
Prepare Construction
6 C C A A R
Methods and Procedures
7 Inspect Work in Progress R A R R R A
8 Accept Work in Progress R A I I
9 Stop Work in Progress R R C
10 Inspect Materials Upon A A A R R
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DCI-cPMP rev. 00
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Receipt
Monitor and Evaluate
11 R A A R R
Quality of Works
12 Maintain Quality Records R A R
Determine Disposition of
13 A A A R
Non-Conformance
14 Investigate Failures A R R R R R A
15 Site Safety R A R
Testing and
16 A A A A R
Commissioning
Acceptance of Completed
17 R A A I I
Works

R – Responsible
A – Advise/ Assist
I – Inform
C – Consult

Fig. IX.4 Responsibility Matrix for Quality Control

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Prepared by: Approved by:
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DCI-cPMP rev. 00
suite 202,itc building 337 sen.gilpuyatave., makati city 1209 phone: +63 2 8961981-84
fax: +63 2 8999276 email: [email protected] website: www.dci.com.ph pioneer
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