02/05/2025 11:23 PM GMT
Automated Process ELL Chatbot ➕
ELL Chatbot Welcome! You can call me Aria, which platform can I help
you with today?
PEP | Pearson English Portal
Reader+ (eBooks)
MEL | MyEnglishLab
PEC | Pearson English Connect
Test Hub
EBYL | English Benchmark YL
Versant (SK3)
Other Platforms
You PEP | Pearson English Portal
ELL Chatbot Please select an appropriate category
Registration, Login & Password
Access Codes
Account Information
Content
Assignments (Homework)
Class
Back to Platform
You Content
ELL Chatbot Please select from the following options:
My answers are not accepted
I cannot open activity/the content has errors
Select another topic
You I cannot open activity/the content has errors
ELL Chatbot If you cannot open an activity or notice an error, please
try the following steps:
ELL Chatbot 1. Clear cookies and cached site data of your browser.
Remember to uncheck the boxes which are important to
you, not to remove other saved passwords or websites.
2. Close the browser.
3. Open a new window and then log in again.
ELL Chatbot You can also try using your browser's incognito mode (
private mode).
ELL Chatbot How to clear cookies & cache: https://bit.ly/4hc3oU8
ELL Chatbot Does that solve the issue?
Yes
No
You No
ELL Chatbot I apologize for the confusion! Please select one of the
options below to resolve your issue:
Get in touch with our support staff
Go back to main menu
End Chat
You Get in touch with our support staff
02/05/2025 11:24 PM GMT
ELL Chatbot Please, give me a moment to check if we can connect you
with an agent who will assist you.
Automated Process ELL Chatbot ➖
Automated Process Elpidio G ➕
Automated Process Hi Alejandro Juarez, my name is Elpidio. Please give me a
moment to review your issue.
You Hi Elpidio, sorry I got kicked out
02/05/2025 11:25 PM GMT
Elpidio G I see.
You one sec
02/05/2025 11:26 PM GMT
Elpidio G Can you please provide the screenshot of the error
message and steps how to get to the page?
You there's no error message
You they just can't open the test
You they click and nothing happens
02/05/2025 11:28 PM GMT
You I think all the tests that we assigned are due now
You so I'm going to assign a new one for another student
02/05/2025 11:29 PM GMT
Elpidio G It looks like you've already reported the same issue to a
previous representative under case number 51587910.
However, the chat was disconnected due to inactivity. It
looks like the previous representative is still working on
your case. Please be advised that an email will be sent to
you requesting additional assistance.
Elpidio G Since you have created another case for the same issue, I
need to close this case number 51626400 because it
overlaps with a previous case you created. We are closing
this new case to prevent confusion that can occur when
multiple cases for the same issue remain open.
Any further updates will be sent to you by email. Please
refer to the original case number: 51587910.
Elpidio G Is there anything else I can do to help you today?
02/05/2025 11:32 PM GMT
You can I get a transcript of this?
You interaction?
