ina i a i
Profile
Friendly and engaging team player having leadership qualities. Detail oriented and experienced as
Exchange Support IT Engineer with 5+ years of domain experience. A multi-tasker who excels the task
given providing great customer service and customer satisfaction. Looking forward to leverage my
knowledge and experience
Experience
SOPRA STERIA INDIA LTD. NOIDA | (DSI INFRASTRUCTURE) || July 2023 - PRESENT
· Leading Messaging team as Senior Engineer (O365+ Exchange Online + Exchange On-Premises)
· End-users troubleshooting related to Outlook/Teams, account issues, mail flows, Email Delivery issues,
O365 apps.
· Maintained SPF, DKIM, DMARK records, DLP policies, alert, and transport rules in M365.
· Email address policies, Transport rules, DLP, ATP, Recipients Holds online archive,
Message Tracking, mail purge request, Mail Queue, OWA
· Monitoring Microsoft Defender Security.
· Server patching activities and updating Exchange Certificates.
· Managing Exchange 2016/2019, On-Premise, hybrid environment.
creation/connectors setup/Server Installation/Ex2019 Backup/Uninstalling Exchange Mailbox Server)
· Configure POP, IMAP, Microsoft Active Sync, Outlook anywhere and RPC Client Access, Federated
Sharing, OWA
· Monitoring of exchange server through custom PowerShell Scripts.
· Created low-level, high-level designs SOP for team, and Runbook document for customers.
· Took Knowledge Training for new joined colleagues in team.
· Server Installation and maintenances under server ownership, Monthly Patch management
HCLTech, Lucknow | Senior Analyst || Oct 2019 - June 2023
· Worked as System Administrator (L2 Engineer) for worldwide infrastructure for client.
· Managing Office365 licenses and providing Outlook/Teams/One-Drive support to end users;
Administration of Microsoft O365 workloads (Exchange Online, SharePoint Online, Skype for Business,
OneDrive for Business)
· Mail Tracking and primary troubleshooting Exchange related issues.
· Responsible for patching of Exchange servers
· Good knowledge about service level agreement (SLA) management process and ITIL process using
Service-Now ticketing tool. BMC ticketing tool.
· Inbound\Outbound mail flow troubleshooting on all the version of Exchange server
· Engage in administrative tasks such as adding, modifying and deleting group mailboxes and email
accounts, Lists/groups.
· Providing L2 support on Exchange 2016 and O365 post migration issue.
· Manage Exchange Online users, manage recipients - create, modify, delete, shared mailbox, recover
deleted emails
· Create support requested with Microsoft for critical issues and collaborate with MS Engineers to work
towards resolution.
Education
BACHELOR OF Computer Applications January-2020-Dec 2022
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
INTERMEDIATE(SCIENCE) - 2018|HIGH SCHOOL-2015|VIDYAGYAN LEADERSHP ACADEMY SITAPUR
Skills & Abilities
· Quick Learner · Ability to analyze diverse information and
· Clear writing and verbal communication Skills formulate recommendations quickly.
· Ability to perform well under pressure. · Ability to take criticism lightly, handle multiple
· Team player, ability to work with a wide variety of tasks/multiple bosses.
people.
Activities and Interests
Sketching- Watching Movies | Solving Puzzles | Travelling | Ride-Bike
Details
DOB: July 07, 1999
Marital Status: Single
Valid Passport: Yes
Languages Known: English, Hindi
I undersigned want to inform you that the above information is true according to my knowledge. If I have
given a chance, I will deliver my best performance from my loyalty and dedication to your extreme
organization.
Date:
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