FPE101/Module 3
Activity 1: Conflict Management Inventory
Direction: Answer the questions by indicating how you would behave rather than how you think you
should behave. Each question provides a strategy for dealing with conflict. Rate each statement on a
scale of 1 to 4.
1 = Rarely 2 = Sometimes 3 = Often 4 = Always
4 3 2 1
1. I explore issues with others to find solutions that meet
everyone’s needs. ✓
2. I try to negotiate and adopt a “give-and-take” approach
to problem situations. ✓
3. I try to meet the expectations of others.
✓
4. I generally argue my case and insist on the merits of my
point of view. ✓
5. When there is a disagreement, I gather as much
information as I can to keep the lines of communication ✓
open.
6. When I find myself in an argument, I usually say very little
and try to leave as soon as possible. ✓
7. I try to see conflicts from both sides. What do I need?
What does the other person need? What are the issues ✓
involved?
8. I prefer to compromise when solving problems and just
move on. ✓
9. I find conflicts challenging and exhilarating. I enjoy the
battle of wits that usually follows. ✓
10. Being at odds with other people makes me feel
uncomfortable and anxious. ✓
11. I try to accommodate the wishes of my friends and
family. ✓
12. I can figure out what needs to be done and I am usually
right. ✓
FPE101/Module 3
13. To break deadlocks, I would meet people halfway.
✓
14. I may not get what I want, but it is a small price to pay
for keeping the peace. ✓
15. I avoid hard feelings by keeping my disagreements with
others to myself. ✓
Scoring the Conflict Management Inventory
As stated, the 15 statements correspond to the five conflict resolution styles. To find your most
preferred style, total the points in the respective categories. The one with the highest score indicates
your most commonly used strategy. The one with the lowest score indicates your least preferred
strategy. However, if you are a leader who must deal with conflict on a regular basis, you may find your
style to be a blend of multiple styles.
Collaborating Competing Avoiding Accommodating Compromising
1 4 6 3 2
5 9 10 11 8
7 12 15 14 13
Total Total Total Total Total
From the result of the inventory, how
do you describe your conflict resolution/
management style?
Why is it important to understand the
different resolution styles?