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Eric Zawadi contacted Remitly support regarding his suspended account, providing his full name and date of birth for assistance. Saladi informed him that the suspension was due to behavior detected by their protection team and that he could not use the account. Bismarck later joined the conversation but could not get a response from Eric, leading to the chat being closed.

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8 views1 page

Transcript

Eric Zawadi contacted Remitly support regarding his suspended account, providing his full name and date of birth for assistance. Saladi informed him that the suspension was due to behavior detected by their protection team and that he could not use the account. Bismarck later joined the conversation but could not get a response from Eric, leading to the chat being closed.

Uploaded by

zawadieric7
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd

Saladi (5/14/2023, 9:46:32 PM): You’ll be chatting with Saladi.

They can help you


in any language that Remitly supports — just ask. We’ll record this conversation to
help us improve our service.
Saladi (5/14/2023, 9:47:01 PM): Hi, How are you doing today?
Eric (5/14/2023, 9:47:06 PM): Helloo??
Eric (5/14/2023, 9:47:26 PM): I am by names of Eric Zawadi
Eric (5/14/2023, 9:48:03 PM): My account was suspended I need help
Saladi (5/14/2023, 9:48:24 PM): so sorry to here this let me help you with this
Saladi (5/14/2023, 9:48:41 PM): can you please help me with the full name and date
of birth?
Eric (5/14/2023, 9:49:24 PM): Zawadi Eric
Eric (5/14/2023, 9:49:48 PM): Date of birth 1/06/1998
Eric (5/14/2023, 9:50:46 PM): That's my name and date of birth
Saladi (5/14/2023, 9:51:54 PM): Thanks for sharing the details
Saladi (5/14/2023, 9:52:10 PM): allow me 2 minutes to check on your account
Eric (5/14/2023, 9:52:25 PM): No problem
Saladi (5/14/2023, 9:55:07 PM): thanks for staying connected
Saladi (5/14/2023, 9:55:34 PM): so upon checking your account is suspended from
our protection team
Saladi (5/14/2023, 9:56:03 PM): 'During a review of your account, we detected
behavior that led us to suspend your access to your Remitly account and not allow
you the use of our service anymore.
Saladi (5/14/2023, 9:58:32 PM): it was done by our protection team not by us
Eric (5/14/2023, 9:59:23 PM): Actually I don't know what happened but I sent more
to my sister few days ago but they called me while I was at work
Eric (5/14/2023, 10:00:06 PM): Now you can't help me anything ??
Saladi (5/14/2023, 10:01:31 PM): I am sorry I wish I would help you but as the
account is suspended you cannot use your account
Eric (5/14/2023, 10:02:51 PM): How can it be corrected??
Bismarck (5/14/2023, 10:09:06 PM): Hello
Bismarck (5/14/2023, 10:09:17 PM): Thanks for contacting Remitly! My name is
Bismarck. How can I help you today?
Bismarck (5/14/2023, 10:09:56 PM): Are you still with me? I just want to confirm
that we haven't lost the connection.
Bismarck (5/14/2023, 10:10:54 PM): I still can't get a response from you, do you
want to continue the conversation?
Bismarck (5/14/2023, 10:14:11 PM): Since I have not received a response from you, I
will close this chat conversation. Please do not hesitate to chat with us again. If
you have more questions or need additional assistance, we recommend you check
remitly.com/help where you can read the most frequently asked questions or contact
us directly. Our team is available in English and Spanish 24/7.

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