Key Functional Areas of IndiGo Airline Company
1. Planning
In IndiGo, a market survey is done before launching new products or introducing
new schemes. IndiGo develops a strategic plan which guides the long-term
operations of the firm. To ensure low operating costs while maintaining quality.
kThe company's marketing strategy is based on customer experience
2. Organizing
IndiGo coordinates operations in all its units across the world to ensure that there is
smooth running. Most of the purchasing activities. are done centrally so as to
minimize costs and ensure uniformity.
Operations
Flight Operations
Airport Operations
Ground-level Operations
The Operations division manages the day-to-day activities such as overseeing the
pilots and flight attendants, the flight dispatchers, flight scheduling, and ground
crews.
Airport Operations include passenger travel, security checks, and ramp
responsibilities.
Flight Operations like boarding the flight on time, keeping their baggage safe,
cleaning the aircraft, review of all factors affecting a flight like weather, routes the
flight may follow, and fuel requirements. To ensure the safe, legal, and efficient
operation of IndiGo aircraft.
Maintenance
It handles the avionics and mechanics of the airplane, performing daily inspections,
and routine repairs and maintenance, such as filling the tires with air and fueling.
3. Marketing
It sells the airline's services as well as creates new programs, services, and
advertisements to attract customers. It also takes ticket reservations and purchases.
IndiGo’s marketing strategy includes low-air-cost travel and an “India by IndiGo”
campaign.
4. Finance
It is concerned with maintaining a smooth cash flow to ensure the airline's
continued success. The finance function is responsible for financial reporting,
managing investor relations, and secretarial filings. Finance ensures managing
timely payments to our employees and service providers. It also ensures cost
management, project evaluation, management reporting, and activities such as
budgeting and planning. Management of banking relations, tax planning, and
procurement also form a part of the key responsibilities of finance.
5. Staffing
Human Resources
Recruitment
Training
Maintaining healthy relations with Suppliers, customers, and
staff
It helps run operations smoothly through effective manpower planning,
recruitment.
To identify training gaps and provide learning opportunities to enhance skills and
experience, across behavioral and technical competencies, with enhancing
leadership skills to create an army of leaders for IndiGo.
Cabin crew:
The prime responsibility of the cabin crew is the safety and security of passengers
on board. Before they get onto the aircraft as a flying crew, they undergo intensive
training for a period of three months. cabin crew are brand ambassadors of IndiGo
and are well-trained to deal with all situations
6. Directing and Controlling
At IndiGo, teamwork is promoted at all hierarchal levels and every staff
member is given a chance to be involved in decision-making. The
company has a positive relationship with external stakeholders,
including governments, shareholders, and the local community. IndiGo's
rising profits indicate that they are executing their plans effectively and
using resources efficiently. They carefully monitor their operations and
assess their performance against organizational goals.
///argo Activities
IndiGo is the biggest airline in India that caters to both passengers and cargo.
Customers and shippers include e-commerce companies, apparel manufacturers,
farmers, pharmaceutical companies, courier companies, and mobile phones.
Products range from valuables, express shipments, perishables, general cargo,
documents, and couriers.
Information Technology
Online Ticket Booking Apps
Flight Time Scheduling
Inventory Management
They manage the infrastructure, connectivity across airports network and all airport
technology for hassle-free computing. I.T. also enables departments to effectively
deliver services through automation and process improvement.
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