Start Here with
MobileIron Cloud
First, join the MobileIron Cloud • Which apps should I make available to my users first?
Support Community • Would I like to invite an initial set of users by adding
their email addresses?
Join the MobileIron Support Community to find solutions, NOTE: Users invited though the Setup Wizard will also
ask questions, and connect with users like you. use their email addresses for device registration and other
Torequest access, go to MobileIron Cloud features that require authentication.
https://info.mobileiron.com/LoginRequest.html
Within two business days, you will receive an email with Should I use the Setup Wizard?
credentials for the community. You can then go to
https://community.mobileiron.com/community/mic The Setup Wizard works best for initial setup of systems
that do not require control of email access. Consider
skipping the Setup Wizard if any of the following points
What information do I need apply:
before starting?
• You will use MobileIron Cloud to control access
to email. (This feature requires installation of a
When you log into MobileIron Cloud for the first time, the
MobileIron Sentry in your data center.)
Setup Wizard starts automatically.
• You will connect MobileIron Cloud to your
Before you run the Setup Wizard, make sure you can organization’s directory service (LDAP/Active
Directory).
answer the following questions and review the
“General checklist” on page 2:
• Do I want to enroll iOS devices?
• Do I need to control access to my organization’s
email?
• Do I want to set up devices for email access?
• What sort of passcode requirement do I want to set
for devices?
NOTE: Available options in the Setup Wizard are four digits,
a six-character alpha-numeric passcode, or no passcode.
If these options aren’t right for your organization, additional
passcode options are available by editing or creating a new Setup Wizard
Passcode Configuration once you have completed the Setup
Wizard.
General checklist
Before you run the Setup Wizard, ITEM YES Get an Apple ID that can be used by
Enroll iOS devices?
fill out the following checklist to
make sure you have everything
1 NO
multiple people in your organization.
Do not use a personal Apple ID.
you need: Using a personal ID can create serious
problems later on.
Skip to item 2.
ITEM YES • Do not use the Setup Wizard to
Control email access?
2 NO
set up email.
• You will need to install an additional
product (Sentry) for email access
control. See the help system for
information on setting up Sentry.
• Skip to item 4.
Skip to item 3.
ITEM YES
• Find out which type of email system
Set up email access?
3 NO
will be accessed by managed devices.
• See the “Email checklist” on page 2 for
a list of the information needed for
each type of email system.
Skip to item 4.
ITEM Set up passcode YES
4
Decide on four-digit or six-digit.
requirement? NO
Skip to item 5.
ITEM YES
Set up popular apps?
5
Find out which apps are needed.
NO
You can add apps later.
Email checklist
Each email system has its own Email System: What You Need:
requirements for setup. If you are
setting up email access, make sure Gmail No information needed.
you have the information necessary
for the email system that will be
accessed by managed devices. Exchange ActiveSync
• Hostname of the Microsoft Exchange server
• Active Directory domain name
You might need to ask your email
administrator for some of this
information. If you will be setting up • Outlook/Office 365 hostname
Outlook/Office 365 • Active Directory domain name
access control for email, then you
should skip the email portion of the
Setup Wizard. See the help system
Yahoo No information needed.
for information on setting up email
access control with Sentry.
How do I activate MobileIron Cloud?
Your Welcome email includes an activation link. Just click that link to get started.
My activation link has expired
If your activation link has expired, you can just reset your password to continue with activation:
1 Go to https://login.mobileiron.com/login.html
2 Enter your username.
3 Click Sign In.
4 Click the Forgot password link.
5 Click Send Email.
6 Check your email for a new activation link.
