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Business Operations Manager Resume

Francisco López is a bilingual professional with extensive experience in customer service and operations management, holding certifications in LSS and COPC. He has a strong skill set in process improvement, statistical analysis, and technology integration, with a proven track record in managing teams and projects. López holds a Bachelor's degree in Business Administration - Economics and has worked in various roles, including Operations Manager and Customer Representative.

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21 views1 page

Business Operations Manager Resume

Francisco López is a bilingual professional with extensive experience in customer service and operations management, holding certifications in LSS and COPC. He has a strong skill set in process improvement, statistical analysis, and technology integration, with a proven track record in managing teams and projects. López holds a Bachelor's degree in Business Administration - Economics and has worked in various roles, including Operations Manager and Customer Representative.

Uploaded by

BronzeZoombus
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Francisco López

55-3669-8538
[email protected]

Work history Skills


● Bilingual (Spanish-English)
● Proficiency in Microsoft Office
• Created and implemented process improvements ● Customer Service Software
for performance growth based on LSS • Results- oriented
• • Organizational capacity
Best Customer Experience CX strategy earned in • Operability and
2021 by IMT commitment
• LSS Yellow belt (since 2021) • Resistance to stress
• Training and development
• Statistical analysis
• COPC Standards (Annual certification achieved for
2021) • Compliance understanding
• Technology integration
• Analytical problem solving
• KPIs knowledge (FCR, CSAT, NPS, NSSD, SLA, AHT…) Financial administration
•
and CMR management (Zendesk, Sysomos,
• Coaching and mentoring
LiveChat…)
training/development
• 5 years’ experience working on different customer
service channels (social media, Chat, Emails,
Inbound, Outbound, e-Commerce)
Specific Roles and experience
• Experience working with new projects leading
clients and operations
● Customer Representative: 2 years
● Operation Supervisor: 2 years
• Sales managing through e-commerce channels ● Manager Assistant: 1 year
● Operation Coordinator: 1 year
• Experience working with HC above 200 people ● Operations Manager: 3 years
● Worked and leading international projects
● Experience managing directly up to 25 people
● Start and following projects coordinating up to
450 human resources to ensure the date completition
and be in touch with the financial team always using Education
the asigned budget Bachelor of Business
Administration - Economics
IPN – Escuela Superior de Economía

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