MOHAMMED HASHIR
Al Qusais
Dubai , United Arab Emirates 50001
+971503019505
[email protected]
PROFESSIONAL SUMMARY
To secure a challenging position in a reputable organization to expand my
learnings, knowledge, and skills.
Experience
Al Ameen Travels Group
Airport Customer Service Representative
Kerala, India
01/2019 - 12/2020
Followed departmental policies, processes, and standard operating
procedures.
Assisted designated passengers, including unaccompanied minors, young
passengers.
Coordinated the transportation and assistance of passengers through airport
arrival and departure processes.
Collected required information and documents from Customer Services
Agents for smooth passage through security.
Responded to queries from stakeholders, ensuring updated information on
Wheel Chair requirements.
Checked PSM/Customer Airlines messages for timely service delivery.
Ensured accurate DMIS entries and managed pending no charge notes for
correct billing.
Al Ameen Travel Group
Customer Service Representative
Riyadh, India
03/2022 - 08/2023
Maintain cleanliness and functionality of Special Handling Lounges to
meet passenger needs.
Collect and verify required documents from Customer Services Agents for
seamless passenger journeys.
Grand Motors LLC
Customer Service Associate
Dubai, United Arab Emirates
03/2024 - Present
Assisted customers with product information and support.
Managed customer complaints and provided appropriate solutions.
Worked collaboratively with team members to achieve customer service
goals.
Demonstrated flexibility by wearing a uniform and maintaining a
professional appearance.
EDUCATION
Diploma in Aviation and Hospitality Management (06/2017 - 06/2018)
VIMS Aviation Academy
Kerala, India
specialized in Customer Service Management
Gained Knowledge in Aviation Management
High School Diploma (05/2013 - 05/2015)
Central Board of Secondary Education
Delhi, India
A levels/High School certificate
Higher Secondary Education (06/2015 - 04/2017)
Kerala Government Higher Secondary Education
Kerala, India
12 year education
SKILLS
Fluency in both spoken and written English
Fluency in any other language
Excellent interpersonal and customer service skills
PC-based skills to operate Windows package
Willingness to work in a shift environment
Willingness to wear a uniform
Volunteer Experience
National Service Scheme
Participated in community service projects and organized social welfare
events.
Collaborated with volunteers to ensure program success.
Certifications And License
Firefighting Design And Drafting Certifications.
Language
English
Hindi
Arabic
Malayalam
Tamil
