Powerware Series

Eaton 9355 UPS 20/30 kVA Installation and Operation Manual

Powerware Series

Eaton 9355 UPS 20/30 kVA Installation and Operation Manual

Eaton, Powerware, ABM, LanSafe, Powerware Hot Sync, and X-Slot are registered trademarks and and ConnectUPS is a trademark of Eaton Corporation or its subsidiaries and affiliates. Greenlee is a registered trademark of Greenlee Textron. Modbus is a registered trademark of Schneider Automation. National Electrical Code and NEC are registered trademarks of National Fire Protection Association, Inc. All other trademarks are property of their respective companies. ECopyright 20062010 Eaton Corporation, Raleigh, NC, USA. All rights reserved. No part of this document may be reproduced in any way without the express written approval of Eaton Corporation.

Class A EMC Statements

FCC Part 15
NOTE This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

ICES-003
This Class A Interference Causing Equipment meets all requirements of the Canadian Interference Causing Equipment Regulations ICES003. Cet appareil numrique de la classe A respecte toutes les exigences du Reglement sur le matriel brouilleur du Canada.

IEC 62040-2
Some configurations are classified under IEC 62040-2 as ClassA UPS for Unrestricted Sales Distribution. For these configurations, the following applies:
WARNING This is a Class AUPS Product. In a domestic environment, this product may cause radio interference, in which case, the user may be required to take additional measures.

Requesting a Declaration of Conformity

Units that are labeled with a CE mark comply with the following harmonized standards and EU directives: S S Harmonized Standards: EN 50091-1-1 and EN 50091-2; IEC 60950 Third Edition EU Directives: 73/23/EEC, Council Directive on equipment designed for use within certain voltage limits 93/68/EEC, Amending Directive 73/23/EEC 89/336/EEC, Council Directive relating to electromagnetic compatibility 92/31/EEC, Amending Directive 89/336/EEC relating to EMC

The EC Declaration of Conformity is available upon request for products with a CE mark. For copies of the EC Declaration of Conformity, contact: Eaton Power Quality Oy Koskelontie 13 FIN-02920 Espoo Finland Phone: +358-9-452 661 Fax: +358-9-452 665 68

Special Symbols
The following are examples of symbols used on the UPS or accessories to alert you to important information:

RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric shock symbol.

CAUTION: REFER TO OPERATOR'S MANUAL - Refer to your operator's manual for additional information, such as important operating and maintenance instructions.

This symbol indicates that you should not discard the UPS or the UPS batteries in the trash. This product contains sealed, leadacid batteries and must be disposed of properly. For more information, contact your local recycling/reuse or hazardous waste center.

This symbol indicates that you should not discard waste electrical or electronic equipment (WEEE) in the trash. For proper disposal, contact your local recycling/reuse or hazardous waste center.

ON - Indicates that the switch is in the ON position.

OFF - Indicates that the switch is in the OFF position.

PHASE - The word phase.

Table of Contents

1 2 3

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Inspecting the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Floor Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing and Replacing the Front Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS or Options Cabinet Front Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . EBC Front Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unloading the Cabinet(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1 5 9
9 9 10 10 10 11 12

4 5

Joining the Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Wiring Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wiring Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Only Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parallel UPS Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Options Cabinet with MBS Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Options Cabinet with Dual-Feed Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Options Cabinet with Output Transformer Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wiring Specifications and Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17 21
21 24 25 26 30 32 34 36

6 7 8

Extended Battery Cabinet Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Permanent Mounting Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing Communication Options and Control Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communication Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DB-9 Communication Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-Slot Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Monitor Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Industrial Relay Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LanSafe Power Management Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Emergency Power-off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Relay Output Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programmable Signal Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47 51 53
54 56 56 57 58 61 62 63 63 64 65

Parallel Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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TABLE OF CONTENTS

10 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Initial Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Normal Mode Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting the UPS on Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal Bypass Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Maintenance Bypass Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the UPS for EBCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parallel Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parallel System Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Individual UPS Shutdown (Parallel System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restarting the Parallel System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

73
73 73 74 75 76 77 77 78 79 79 80 80 81 81 81 82

11 UPS Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
UPS and Battery Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Storing the UPS and Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When to Replace Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recycling the Used Battery or UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the UPS Maintenance Bypass Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Single UPS Bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parallel UPS Bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

83
83 83 84 84 85 86 87

12 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Typical Alarms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Silencing the Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

89 93
93 94 95

14 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Limited Factory Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

97
97

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Chapter 1

Introduction

The Eaton 9355 uninterruptible power supply (UPS) is a true online, double-conversion, three-phase system that can be used to prevent loss of valuable electronic information and minimize equipment downtime. It is ideal for protecting essential information technology and electrical engineering infrastructure in corporate, telecom, health care, banking, and industrial applications. The Eaton 9355 UPS continually monitors incoming electrical power and removes the surges, spikes, sags, and other irregularities that are inherent in commercial utility power. Working with a building's electrical system, the UPS supplies clean, consistent power that sensitive electronic equipment requires for reliable operation. During brownouts, blackouts, and other power interruptions, batteries provide emergency power to safeguard operation. With the Eaton 9355 UPS, you can safely eliminate the effects of electrical line disturbances and guard the integrity of your systems and equipment. Figure 1 shows the Eaton 9355 UPS (20/30 kVA) with an optional Extended Battery Cabinet (EBC) and Options Cabinet.

Figure 1. The Eaton 9355 UPS (20/30 kVA) with Optional EBC and Options Cabinet

Eaton 9355 UPS (20/30 kVA) Installation and Operation Manual S 164201626 Rev C [Link]/powerquality

INTRODUCTION

Providing outstanding performance and reliability, the Eaton 9355 UPS's unique benefits including the following:

S Online UPS design with pure sine wave output. The UPS filters and regulates
incoming AC power and provides consistent power to your equipment without draining the battery.

S More wattage in less space with a 0.9 power factor protecting more equipment
and leaving more room for expansion.

S A UPS maintenance bypass switch (MBS) that provides a Make-Before-Break

(MBB) wrap-around bypass for UPS maintenance or service without shutting down the load.

S Support for Powerware Hot Sync paralleling of multiple modules for redundancy
or extra capacity.

S Input current total harmonic distortion (THD) of less than five percent, using active
input power factor correction.

S ABM technology that uses advanced battery management to increase battery

service life, optimize recharge time, and provide a warning before the end of useful battery life.

S Over two hours of extended runtime with added EBCs. S Advanced power management with the Software Suite CD for graceful shutdowns
and power monitoring.

S Emergency shutdown control through the remote emergency power-off (REPO)

port.

S Start-on-battery capability for powering up the UPS even if utility power is not
available.

S Standard communication options with a DB-9 serial port, relay output contacts, and
programmable signal inputs.

S Optional X-Slot cards with enhanced communication capabilities for increased

power protection and control. The following options for the Eaton 9355 are available:

S Extended Battery Cabinet

Optional EBCs are available with 2 strings or 4 strings, providing up to 2.7 hours of extended runtime.

S Options Cabinet
The Options Cabinet is available in five models: - Options Cabinet with a maintenance bypass switch that provides wrap-around bypass for UPS maintenance or service without shutting down the load - Options Cabinet with both MBS and input isolation transformer that allows operation from a 208V, 480V, or 600V 60-Hz source (input transformer in single-feed systems or bypass transformer in dual-feed systems) - Options Cabinet for dual-feed systems that provides the second input from a 208V, 480V, or 600V 60-Hz source - Options Cabinet with an output isolation transformer for 480V loads - Options Cabinet for single-feed system with MBS, 480V input isolation transformer, and 480V output transformer.

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INTRODUCTION

S Wall-Mounted Bypass Switch

The optional wall-mounted bypass switch is used to bypass the UPS during maintenance or servicing, providing wrap-around bypass for UPS service without shutting down the load.

S Parallel Tie Cabinet

An optional parallel system with up to four UPSs can be installed to provide a parallel capacity and/or redundant system. This load sharing system provides more capacity than a single UPS and can provide backup, depending on the load and configuration. In addition, when one UPS is taken out of service for maintenance or is not operating properly, a redundant UPS continues to supply uninterrupted power to the critical load. A parallel Powerware Hot Sync Controller Area Network (CAN) Bridge Card provides connectivity for system metering and operational mode control. The parallel system consists of two to four UPSs, each with a parallel CAN Bridge Card, and a parallel Tie Cabinet.

S Remote Monitor Panel

The optional Remote Monitor Panel (RMP) provides monitoring of the operational status and alarm condition of the UPS from virtually any location within the facility. You can install multiple RMPs at remote locations to increase your monitoring capabilities.

S Seismic Kit
The optional seismic kit secures the UPS and optional cabinets for Zone 4 seismic installations.

Eaton 9355 UPS (20/30 kVA) Installation and Operation Manual S 164201626 Rev C [Link]/powerquality

INTRODUCTION

Eaton 9355 UPS (20/30 kVA) Installation and Operation Manual S 164201626 Rev C [Link]/powerquality

Chapter 2

Safety Warnings

IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS

This manual contains important instructions that you should follow during installation and maintenance of the UPS and batteries. Please read all instructions before operating the equipment and save this manual for future reference.

DANGER
This UPS contains LETHAL VOLTAGES. All repairs and service should be performed by AUTHORIZED SERVICE PERSONNEL ONLY. There are NO USER SERVICEABLE PARTS inside the UPS.

WARNING
S This UPS contains its own energy source (batteries). The UPS output may carry live voltage even when
the UPS is not connected to an AC supply.

S To reduce the risk of fire or electric shock, install this UPS in a temperature and humidity controlled,
indoor environment, free of conductive contaminants. Ambient temperature must not exceed 40C (104F). Do not operate near water or excessive humidity (95% maximum).

S To reduce the risk of fire, connect only to a circuit provided with 125 amperes maximum branch circuit
overcurrent protection in accordance with the National Electrical Code, ANSI/NFPA 70.

S Output overcurrent protection and disconnect switch must be provided by others.

CAUTION
S Batteries can present a risk of electrical shock or burn from high short circuit current. Observe proper
precautions. Servicing should be performed by qualified service personnel knowledgeable of batteries and required precautions. Keep unauthorized personnel away from batteries.

S Proper disposal of batteries is required. Refer to your local codes for disposal requirements. S Never dispose of batteries in a fire. Batteries may explode when exposed to flame.

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SAFETY WARNINGS

Consignes de Scurit

CONSIGNES DE SCURIT IMPORTANTES CONSERVER CES INSTRUCTIONS

Ce manuel comporte des instructions importantes que vous tes invit suivre lors de toute procdure d'installation et de maintenance des batteries et de l'onduleur. Veuillez consulter entirement ces instructions avant de faire fonctionner l'quipement et conserver ce manuel afin de pouvoir vous y reporter ultrieurement.

DANGER!
Cet onduleur contient des TENSIONS MORTELLES. Toute opration d'entretien et de rparation doit tre EXCLUSIVEMENT CONFIE A UN PERSONNEL QUALIFI AGR. AUCUNE PICE RPARABLE PAR L'UTILISATEUR ne se trouve dans l'onduleur.

AVERTISSEMENT!
S Cette onduleur possde sa propre source d'alimentation (batteries). Il est possible que la sortie de
l'onduleur soit sous tension mme lorsque l'onduleur n'est pas connecte une alimentation CA.

S Pour rduire les risques d'incendie et de dcharge lectrique, installer l'onduleur uniquement
l'intrieur, dans un lieu dpourvu de matriaux conducteurs, o la temprature et l'humidit ambiantes sont contrles. La temprature ambiante ne doit pas dpasser 40 C. Ne pas utiliser proximit d'eau ou dans une atmosphre excessivement humide (95 % maximum).

S Afin de rduire les risques d'incendie, n'effectuez le raccordement qu'avec un circuit muni d'une
protection de surintensit du circuit de drivation maximum de 125 ampres conformment au Code lectrique National (National Electrical Code) des tats-Unis ANSI/NFPA 70.

S La protection de surintensit de sortie ainsi que le sectionneur doivent tre fournis par des tiers.

ATTENTION!
S Les batteries peuvent prsenter un risque de choc lectrique ou de brlure provenant d'un courant de
court-circuit haute intensit. Observez les prcautions appropries. L'entretien doit tre ralis par du personnel qualifi connaissant bien les batteries et les prcautions ncessaires. N'autorisez aucun personnel non qualifi manipuler les batteries.

S Une mise au rebut rglementaire des batteries est obligatoire. Consulter les rglements en vigueur dans
votre localit.

S Ne jamais jeter les batteries au feu. L'exposition aux flammes risque de les faire exploser.

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SAFETY WARNINGS

Advertencias de Seguridad

INSTRUCCIONES DE SEGURIDAD IMPORTANTES GUARDE ESTAS INSTRUCCIONES

Este manual contiene instrucciones importantes que debe seguir durante la instalacin y el mantenimiento del SIE y de las bateras. Por favor, lea todas las instrucciones antes de poner en funcionamiento el equipo y guarde este manual para referencia en el futuro.

PELIGRO
Este SIE contiene VOLTAJES MORTALES. Todas las reparaciones y el servicio tcnico deben ser efectuados SOLAMENTE POR PERSONAL DE SERVICIO TCNICO AUTORIZADO. No hay NINGUNA PARTE QUE EL USUARIO PUEDA REPARAR dentro del SIE.

ADVERTENCIA
S Este SIE contiene su propia fuente de energa (bateras). La salida del SIE puede transportar voltaje
activo aun cuando el SIE no est conectado con una fuente de CA.

S Para reducir el riesgo de incendio o de choque elctrico, instale este SIE en un lugar cubierto, con
temperatura y humedad controladas, libre de contaminantes conductores. La temperatura ambiente no debe exceder los 40C. No trabaje cerca del agua o con humedad excesiva (95% mximo).

S Para reducir el riesgo de incendio, realice la conexin nicamente hacia un circuito que cuente con un
mximo de 125 amperios de proteccin contra sobrecorriente de circuito derivado, de acuerdo con el Cdigo Elctrico Nacional, ANSI/NFPA 70.

S La proteccin contra sobrecorriente de salida y el conmutador de desconexin debe suministrarse por

parte de terceros.

PRECAUCIN
S Las bateras pueden constituir un riesgo de descarga elctrica o quemaduras por corriente alta de corto
circuito. Adopte las precauciones debidas. Personal calificado de servicio que conozca de bateras y est al tanto de las precauciones requeridas debe darle servicio al equipo. Mantenga al personal no autorizado alejado de las bateras.

S Es necesario desechar las bateras de un modo adecuado. Consulte las normas locales para conocer los
requisitos pertinentes.

S Nunca deseche las bateras en el fuego. Las bateras pueden explotar si se las expone a la llama.

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SAFETY WARNINGS

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Chapter 3

UPS Setup

This chapter describes:

S Equipment inspection S Floor loading and clearances S Removing and replacing the cabinet doors S Unloading the cabinet(s)
The instructions are intended for the chief operator/system supervisor, electrical consultants, and installation electricians. Local regulations and electrical code must be followed during the UPS installation.

Inspecting the Equipment

If any equipment has been damaged during shipment, keep the shipping and packing materials for the carrier or place of purchase and file a claim for shipping damage. If you discover damage after acceptance, file a claim for concealed damage. To file a claim for shipping damage or concealed damage: 1) File with the carrier within 15 days of receipt of the equipment; 2) Send a copy of the damage claim within 15 days to your service representative.
NOTE Check the battery recharge date on the packaging label. If the date has expired and the batteries were never recharged, do not use the UPS. Contact your service representative.

Floor Loading
When planning the installation, consider the UPS weight for floor loading. The strength of the installation surface must be adequate for point and distributed loadings. The approximate weights are shown in the following table.
Standard Model Floor Loadings Eaton 9355 20 kVA UPS 30 kVA UPS EBC 36 EBC 72 Options Cabinet with Single Transformer Options Cabinet with Dual Transformer Options Cabinet with MBS only Maximum Weight 1160 lb (526 kg) 1160 lb (526 kg) 1160 lb (526 kg) 2060 lb (934 kg) 535 lb (243 kg) 792 lb (360 kg) 205 lb (93 kg) Point Loading 290 lb/in2 (20 kg/cm2) 290 lb/in2 (20 kg/cm2) 290 lb/in2 (20 kg/cm2) 515 lb/in2 (36 kg/cm2) 134 lb/in2 (9.4 kg/cm2) 198 lb/in2 (13.9 kg/cm2) 51 lb/in2 (3.6 kg/cm2)

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UPS SETUP

Clearances
The following clearances are recommended for the Eaton 9355 UPS:
From Front of Cabinet From Back of Cabinet From Right of Cabinet 36 (91.4 cm) working space 6 (15.2 cm) Refer to local codes for right side service access [minimum 24 (61 cm)]

Removing and Replacing the Front Doors

To remove and replace the UPS or Options Cabinet front door, see the following section. To remove and replace the Extended Battery Cabinet (EBC) front door, see EBC Front Door on page 11.

UPS or Options Cabinet Front Door

To remove the UPS or Options Cabinet front door: 1. 2. Press and rotate the latches 90 to open the front door (rotate the left latch clockwise and the right latch counter-clockwise). See Figure 2. Lift the door up and off the cabinet.

To replace the door: 1. 2. Insert the door notches into the slots on the bottom of the cabinet. Secure the door latches.

Figure 2. Removing the UPS Front Door

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EBC Front Door

To remove the EBC front door: 1. 2. Remove the two M8 hex-head screws from the top corners of the door (see Figure 3). Lift the door up and off the cabinet.

To replace the door: 1. 2. Place the door on the bottom hooks of the EBC. Replace the two door screws.

Figure 3. Removing the EBC Front Door

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Unloading the Cabinet(s)

The following tools are required for unloading the cabinet(s):

S 15 mm wrench or socket S 7 mm nut driver or socket S Adjustable wrench or channel-locks

CAUTION
The UPS and optional cabinets are heavy (see page 9). Unloading the cabinets requires at least two people to safely remove the cabinets from the pallet.

To remove the UPS or optional cabinets from the shipping pallet: 1. 2. Remove the two M10 bolts securing the rear shipping bracket to the pallet (see Figure 4). Remove the four M8 screws securing the rear shipping bracket to the cabinet rear panel and remove the bracket. Retain the hardware for later use.

NOTE Be sure to retain the rear shipping bracket and hardware for later re-assembly if you plan to permanently mount the cabinet.

M10 Bolts

M8 Screws

Figure 4. Removing the Rear Shipping Bracket (UPS Shown)

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UPS SETUP

3.

Remove the three M10 bolts securing the rear shipping pad to the pallet and remove the shipping pad (see Figure 5).

M10 Bolts

Shipping Pad

Figure 5. Removing the Shipping Pad (UPS Shown)

4. 5. 6.

Remove the front door to access the front shipping bracket (see page 10). Remove the four M8 screws securing the front shipping bracket to the cabinet (see Figure 6). Remove the two M10 bolts securing the front shipping bracket to the pallet and remove the bracket.

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UPS SETUP

M10 Bolts

M8 Screws

Figure 6. Removing the Front Shipping Bracket (UPS Shown)

7.

Replace the front door.

NOTE Be sure to support the front and back of the cabinet when rolling it off the pallet to prevent tipping or rolling away.

8.

Raise the leveling feet so that they do not touch the pallet.

Figure 7. Raising the Leveling Feet

9.

Slowly roll the cabinet toward the rear of the pallet. Once the pallet tilts, continue rolling the cabinet down the pallet until the cabinet touches the floor (see Figure 8).

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UPS SETUP

Figure 8. Unloading the Cabinet (UPS Shown)

10. With the cabinet supported, slowly pull the pallet away from the cabinet (see Figure 9).

Figure 9. Removing the Pallet (UPS Shown)

11. Roll the cabinet to the desired location. 12. If you are installing more than one cabinet, continue to Joining the Cabinets on page 17; otherwise, continue to Electrical Installation on page 21.

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UPS SETUP

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Chapter 4

Joining the Cabinets

If you are installing additional cabinets to the UPS, join the cabinets before installing the electrical connections between the cabinets. To join the cabinets: 1. Position the cabinets to the left of the UPS, leaving enough space between cabinets to remove the knockouts.

NOTE Position the Extended Battery Cabinet (EBC) to the far left of the UPS and Options Cabinet (if installed). NOTE A maximum of four EBCs can be installed. NOTE If you have two Options Cabinets, position the cabinet with the maintenance bypass switch (MBS) closest to the UPS.

2. 3. 4.

Remove the front door of all cabinets (see pages 10 and 11). For EBCs only or EBCs and Options Cabinets, continue to Step 4. For Options Cabinets only, proceed to Step 8. Remove the knockout on the top left side of the UPS and the top right side of the EBC (see Figure 10). If you are installing more than one EBC, remove both knockouts on the middle cabinet(s).

5. 6. 7.

If you are installing an EBC with an Options Cabinet, continue to Step 6; otherwise, proceed to Step 11 to install the ground straps. Remove both knockouts from the top sides of the Options Cabinet (see Figure 10). Remove one edge grommet from the inside rail of the EBC(s). Install the grommet on the bottom edge of the left knockout of the Options Cabinet (the knockout closest to the UPS does not need an edge grommet). If you are installing two Options Cabinets, install edge grommets on both knockouts of the second cabinet.

8.

Remove the rectangular knockout on the right side of the Options Cabinet. If you have two Options Cabinets, remove the rectangular knockout on the right side of the second Options Cabinet.

9.

Remove the three circular knockouts on the left side of the UPS (see Figure 10). If you have two Options Cabinets, remove the three circular knockouts on the left side of the first Options Cabinet.

10. Install three bushings (supplied) in the circular knockouts of the adjacent cabinet.

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JOINING THE CABINETS

Edge Grommet for Options Cabinet

EBC

Options Cabinet

UPS

Figure 10. Joining Additional Cabinets (Typical Configuration)

11. Remove the two ground straps from the rear panel of the EBC or Options Cabinet (installed at the top corners). 12. Install one ground strap between the rear panels of the adjacent cabinets as shown in Figure 11. 13. Install the other ground strap between the front panels of the adjacent cabinets as shown in Figure 11. 14. Repeat Steps 11 through 13 for each cabinet. 15. Replace the front door of all cabinets. 16. Continue to Electrical Installation on page 21.

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JOINING THE CABINETS

Rear Ground Strap

Front Ground Strap

Figure 11. Ground Strap Installation

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JOINING THE CABINETS

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Chapter 5

Electrical Installation

The Eaton 9355 has the following power connections:

S 3phase (L1, L2, and L3), neutral, and ground connection for rectifier/bypass input S 3phase (L1, L2, and L3), neutral, and ground connection for load output
The nominal input/output voltages are:

S 120/208 or 127/220 Vac (UPS only or parallel system) S 208V, 480V, or 600V 60-Hz input is available when using the Options Cabinet with
an input isolation transformer

S 480/480 Vac is available when using the Options Cabinet with an output
transformer Output overcurrent protection and disconnect switch must be provided by others. Figure 24 through Figure 31 beginning on page 38 show the oneline diagrams.

WARNING
Only qualified service personnel (such as a licensed electrician) should perform the UPS installation and initial startup. Risk of electrical shock.

Wiring Preparation
To begin wiring the UPS or Options Cabinet: 1. 2. Verify that the electrical connections to the installation site have been properly installed. A wall-mounted, usersupplied, readilyaccessible disconnection device must be incorporated in the input wiring. Compare the circuit breaker ratings to the ones in Table 1 on page 36.
NOTE To accommodate the feature of easy system expandability, it is recommended that initial installation of the Eaton 9355 UPS contain wiring to support the maximum capacity of the UPS cabinet.

3. 4. 5. 6. 7. 8. 9.

Switch off utility power to the distribution point where the UPS or Options Cabinet will be connected. Be absolutely sure there is no power. Determine your equipment's grounding requirements according to your local electrical code. Remove the UPS front door (see page 10). Verify that the UPS input circuit breaker is in the OFF position (see Figure 12). Verify that the UPS battery circuit breaker is in the OFF position. If you ordered the UPS with the optional output circuit breaker, verify that the output circuit breaker is in the OFF position. Remove the UPS wiring access cover and retain.

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ELECTRICAL INSTALLATION

Input Circuit Breaker

Output Circuit Breaker (optional)

Battery Circuit Breaker

Wiring Access Cover

Figure 12. UPS Front View

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ELECTRICAL INSTALLATION

10. If you have an Options Cabinet, remove the front door (see page 10). 11. Remove the Options Cabinet wiring access cover and retain (see Figure 13). 12. If you have two Options Cabinets, repeat Steps 10 and 11 for the second cabinet.

Figure 13. Removing the Options Cabinet Wiring Access Cover

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ELECTRICAL INSTALLATION

Wiring Installation
Wire the UPS or Options Cabinet(s) according to one of the following configurations:

S UPS only see the following section, UPS Only Wiring S Up to four UPSs in a parallel capacity and/or redundant system see Parallel
UPS Wiring on page 26

S UPS with Options Cabinet that has a maintenance bypass switch (MBS) see
Options Cabinet with MBS Wiring on page 30

S UPS with Options Cabinet that has a dual transformer (input and output) and an
MBS see Options Cabinet with MBS Wiring on page 30

S UPS with Options Cabinet that has an input transformer only see Options
Cabinet with Dual-Feed Wiring on page 32

S UPS with Options Cabinet that has an output transformer only see Options
Cabinet with Output Transformer Wiring on page 34

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UPS Only Wiring

To hardwire the UPS: 1. 2. 3. 4. Remove the UPS conduit landing box from the rear panel and retain (see Figure 14). Punch two holes in the conduit landing box for the input and output conduit using a Greenlee punch or similar device. Route the wiring from the back of the UPS, through the wiring tray, to the front of the UPS. Hardwire the input, output, and ground terminations for the UPS. See Table 1 on page 36 for wiring specifications. For a detailed view of the UPS terminal block, see Figure 23 on page 37. 5. If wiring for dual-feed, remove the jumpers between the input terminal block and the input circuit breaker (see Figure 23 on page 37). Wire the second input directly to the input circuit breaker. 6. 7. 8. Reinstall the UPS wiring access cover. Reinstall the UPS conduit landing box in the reversed position (see Figure 14). Replace the UPS front door (see page 10).

Figure 14. Reversing the UPS Conduit Landing Box

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Parallel UPS Wiring

To hardwire the UPS in a parallel capacity and/or redundant system: 1. 2. 3. 4. Remove the UPS conduit landing box from the rear panel and retain (see Figure 14). Punch two holes in the conduit landing box for the input and output conduit using a Greenlee punch or similar device. Route the wiring from the back of the UPS, through the wiring tray, to the front of the UPS. Hardwire the input terminations for the UPS. See Table 1 on page 36 for wiring specifications. For a detailed view of the UPS terminal block, see Figure 23 on page 37. See Figure 15 or Figure 16 for a parallel wiring diagram. 5. 6. 7. 8. Remove any Tie Cabinet covers and install conduit for the Tie Cabinet. Hardwire the output terminations from the UPS to the Tie Cabinet. Hardwire the load to the Tie Cabinet. Wire the maintenance bypass auxiliary contacts below the maintenance bypass switch and terminate to the maintenance bypass wires in the Tie Cabinet.
Red Wires (open when breaker is open) 350A Breaker Auxiliary Contacts 350A Bypass Input 110A (4X) From UPS 1 Output From UPS 2 Output From UPS 3 Output From UPS 4 Output LOAD Black Wires (common) Blue Wires (closed when breaker is open)

Figure 15. Parallel Wiring Diagram Version 1 and Version 2 without Maitenance Isolation Switch (MIS)

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Red Wires (open when breaker is open) 350A Breaker Auxiliary Contacts Black Wires (common) Blue Wires (closed when breaker is open) 350A Bypass Input 110A (4X) From UPS 1 Output From UPS 2 Output From UPS 3 Output From UPS 4 Output MIS 350A LOAD

Figure 16. Parallel Wiring Diagram Version 2 with MIS

9.

Wire the AC input to the bypass breaker on the Tie Cabinet (see Figure 17 for Version 1 or Figure 18 for Version 2).

10. Verify the phase rotation for each UPS and the bypass input. 11. Reinstall any covers removed from the Tie Cabinet. 12. Reinstall the UPS wiring access cover. 13. Reinstall the UPS conduit landing box in the reversed position (see Figure 14 on page 25). 14. Replace the UPS front door (see page 10).

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ELECTRICAL INSTALLATION

Maintenance Bypass Wiring to UPS TB4

Neutral

Ground

Line 1 Line 2

Line 3

Figure 17. Bypass AC Input Wiring (Eaton Tie Cabinet Version 1 Shown)

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ELECTRICAL INSTALLATION

Neutral Ground

Line 2

Line 1

Line 3

Maintenance Bypass Wiring to UPS TB4

Figure 18. Bypass AC Input Wiring (Eaton Tie Cabinet Version 2 with MIS Shown)
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ELECTRICAL INSTALLATION

Options Cabinet with MBS Wiring

To hardwire an Options Cabinet with an MBS (with or without an input isolation transformer or input and output transformers): 1. 2. 3. 4. Remove the Options Cabinet conduit landing box from the rear panel and retain (see Figure 19). Punch two holes in the conduit landing box for the input and output conduit using a Greenlee punch or similar device. Route the wiring from the back of the Options Cabinet, through the wiring tray, to the front of the Options Cabinet. Hardwire the input, output, and ground terminations for the Options Cabinet. See Table 1 on page 36 for wiring specifications. For a detailed view of the Options Cabinet terminal block, see Figure 20. 5. Route the factory-installed wiring and ground bonding wire through the knockouts and hardwire to the UPS terminal and ground blocks. For a detailed view of the UPS terminal block, see Figure 23 on page 37. 6. 7. 8. 9. Route the maintenance bypass auxiliary wiring through the knockouts to the UPS and wire to the contacts below the MBS (see Figure 20). Reinstall the Options Cabinet wiring access cover. Reinstall the Options Cabinet conduit landing box in the reversed position (see Figure 19). Replace the Options Cabinet front door (see page 10).

10. Reinstall the UPS wiring access cover. 11. Replace the UPS front door (see page 10).

Figure 19. Reversing the Options Cabinet Conduit Landing Box

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ELECTRICAL INSTALLATION

Options Cabinet with MBS Only L1 L2 L3 N N L1 L2 L3 N N Output Input

Options Cabinet with MBS and Input Isolation Transformer or with MBS and Input and Output Transformer L1 L2 L3 Input

Maintenance Bypass Auxiliary Contacts

L1 L2 L3 N N Output

Figure 20. Options Cabinet with MBS Wiring

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ELECTRICAL INSTALLATION

Options Cabinet with Dual-Feed Wiring

To hardwire the Options Cabinets in a dual-feed system: 1. 2. Remove the Options Cabinet conduit landing box from both Options Cabinet rear panels and retain (see Figure 19 on page 30). Punch two holes in the first conduit landing box for the input and output conduit using a Greenlee punch or similar device. Punch one hole in the second conduit landing box for the second input conduit. 3. Route the wiring from the back of the first Options Cabinet, through the wiring tray, to the front of the Options Cabinet. Route the wiring from the back of the second Options Cabinet, through the wiring tray, to the front of the Options Cabinet. 4. On the first Options Cabinet, hardwire the input, output, and ground terminations. See Table 1 on page 36 for wiring specifications. On the second Options Cabinet, hardwire the second input and ground terminations. For a detailed view of both Options Cabinet terminal blocks, see Figure 21. 5. 6. Remove the jumpers between the UPS input terminal block and the input circuit breaker (see Figure 23 on page 37). On the first Options Cabinet, route the factory-installed wiring through the knockouts and hardwire to the UPS terminal block. On the second Options Cabinet, route the factory-installed wiring through the knockouts and hardwire to the UPS input circuit breaker. For a detailed view of the UPS terminal block, see Figure 23 on page 37. 7. On the first Options Cabinet, route the maintenance bypass auxiliary wiring through the knockouts to the UPS and wire to the contacts below the MBS (see Figure 21). Reinstall both Options Cabinet wiring access covers. Reinstall both Options Cabinet conduit landing boxes in the reversed position (see Figure 19 on page 30).

8. 9.

10. Replace both Options Cabinet front doors (see page 10). 11. Reinstall the UPS wiring access cover. 12. Replace the UPS front door (see page 10).

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Second Options Cabinet with Rectifier Transformer L1 L2 L3 Input

First Options Cabinet with MBS Only L1 L2 L3 N N L1 L2 L3 N N Output Input

Maintenance Bypass Auxiliary Contacts

Figure 21. Options Cabinets with Dual-Feed Wiring

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ELECTRICAL INSTALLATION

Options Cabinet with Output Transformer Wiring

To hardwire the Options Cabinets for 480V loads: 1. 2. Remove the Options Cabinet conduit landing box from both Options Cabinet rear panels and retain (see Figure 19 on page 30). Punch one hole in the first conduit landing box for the input conduit using a Greenlee punch or similar device. Punch one hole in the second conduit landing box for the output conduit. 3. Route the wiring from the back of the first Options Cabinet, through the wiring tray, to the front of the Options Cabinet. Route the wiring from the back of the second Options Cabinet, through the wiring tray, to the front of the Options Cabinet. 4. On the first Options Cabinet, hardwire the input and ground terminations. See Table 1 on page 36 for wiring specifications. On the second Options Cabinet, hardwire the output and ground terminations. For a detailed view of both Options Cabinet terminal blocks, see Figure 22. 5. On the second Options Cabinet, route the factory-installed wiring through the knockouts and hardwire to the output terminal block of the first Options Cabinet. On the first Options Cabinet, route the factory-installed wiring through the knockouts and hardwire to the UPS terminal block. For a detailed view of the UPS terminal block, see Figure 23 on page 37. 6. On the first Options Cabinet, route the maintenance bypass auxiliary wiring through the knockouts to the UPS and wire to the contacts below the MBS (see Figure 22). Reinstall both Options Cabinet wiring access covers. Reinstall both Options Cabinet conduit landing boxes in the reversed position (see Figure 19 on page 30). Replace both Options Cabinet front doors (see page 10).

7. 8. 9.

10. Reinstall the UPS wiring access cover. 11. Replace the UPS front door (see page 10).

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Second Options Cabinet with Output Transformer

First Options Cabinet with MBS Only L1 L2 L3 N N Input

L1 L2 L3 N N Output

L1 L2 L3 N N Output

Maintenance Bypass Auxiliary Contacts

Figure 22. Options Cabinets with Output Transformer Wiring

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ELECTRICAL INSTALLATION

Wiring Specifications and Diagrams

NOTE Input neutral must be wired for proper operation or the UPS will not start. If you have an Options Cabinet with an input isolation transformer, the input neutral is supplied by the input isolation transformer. NOTE The Eaton 9355 UPS is shipped as a single-feed UPS and can be converted to a dual-feed UPS in the field. NOTE DO NOT overtighten the screws; be sure to use the specified tightening torque values shown in Table 1. Table 1. Terminal Block Wiring
20 kVA Input Voltage 208 220 480 (with transformer) 600 (with transformer) 208 220 480 (with transformer) 30 kVA Input Voltage 208 220 480 (with transformer) 600 (with transformer) 208 220 480 (with transformer) Output Wire Function Input Input Circuit Breaker Size 125A 125A 60A 50A Output Wire Function Input Input Circuit Breaker Size 100A 100A 45A 35A L1, L2, L3, N Wire Size1 1 AWG 1 AWG 8 AWG 8 AWG 1 AWG 1 AWG 1 AWG L1, L2, L3, N Wire Size1 1/0 AWG 1/0 AWG 6 AWG 8 AWG 1/0 AWG 1/0 AWG 1/0 AWG Ground Wire Size1 6 AWG 6 AWG 10 AWG 10 AWG 6 AWG 6 AWG 6 AWG Ground Wire Size1 6 AWG 6 AWG 10 AWG 10 AWG 6 AWG 6 AWG 6 AWG 120 lb in (13.5 Nm) 2.00 conduit (1) 120 lb in (13.5 Nm) Tightening Torque Conduit Size2, 3 (Number of Conduits) 2.00 conduit (1) 2.00 conduit (1) 1.00 conduit (1) 1.00 conduit (1) 120 lb in (13.5 Nm) 2.00 conduit (1) 2.00 conduit (1) 120 lb in (13.5 Nm) 1.00 conduit (1) Tightening Torque Conduit Size2, 3 (Number of Conduits)

1 Use only 90C-rated copper wire. Minimum wire size is based on 120/208 full load ratings applied to National Electrical Code (NEC) Table 31016. Code may require a larger AWG size than shown in this table because of temperature, number of conductors in the conduit, or long service runs. Follow local requirements. 2 Per NEC article 30020(a), all three-phase conductors must be run in the same conduit. Neutral and ground must be run in the same conduit as the phase conductors. 3 Conduit is sized to accommodate one neutral conductor the same size as the phase conductor and one ground conductor. If two neutral conductors or an oversized neutral conductor are to be installed, check the size of the conduit needed to accommodate the extra wire or size and use that conduit size in place of the conduit size listed. Conduit sizes were chosen from NEC Table C1, type letters RHH, RHW, RHW2, TW, THW, THHW, THW2.

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Maintenance Bypass Auxiliary Contacts (TB4) Jumpers (remove three wires for dual-feed)

TB4

Remote DC (battery) DC +, DC Input Terminal Block L1, L2, L3, N, N Output Terminal Block L1, L2, L3, N, N

Ground

Figure 23. UPS Terminal Block NOTE The two input neutral terminals are jumpered together; use either one of these terminals to make the input neutral connection. NOTE The two output neutral terminals are jumpered together; use either one of these terminals to make the output neutral connection.

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ELECTRICAL INSTALLATION

Figure 24. UPS Wiring Diagram (Single-Feed, 208V or 220V Input : 208V or 220V Output)
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ELECTRICAL INSTALLATION

Figure 25. UPS with EBCs Wiring Diagram (Single-Feed, 208V or 220V Input : 208V or 220V Output)
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ELECTRICAL INSTALLATION

Figure 26. UPS and Options Cabinet with MBS Only (Single-Feed, 208V or 220V Input : 208V Output)
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ELECTRICAL INSTALLATION

Figure 27. UPS and Options Cabinet with MBS/Input Isolation Transformer Wiring Diagram (Single-Feed, 208V, 480V, or 600V Input : 208V Output)
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ELECTRICAL INSTALLATION

Figure 28. UPS and Dual-Feed Options Cabinets Wiring Diagram (Dual-Feed, 208V, 480V, or 600V Input : 208V Output)
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ELECTRICAL INSTALLATION

Figure 29. UPS and Dual Options Cabinets with Input and Output Transformers Wiring Diagram (Single-Feed, 480V Input : 480V Output)
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ELECTRICAL INSTALLATION

Figure 30. UPS and Single Options Cabinet with Input and Output Transformers Wiring Diagram (Single-Feed, 480V Input : 480V Output)
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ELECTRICAL INSTALLATION

Figure 31. Parallel UPS System with Tie Cabinet Diagram (Single-Feed, 208V or 220V Input : 208V or 220V Output)
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ELECTRICAL INSTALLATION

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Chapter 6

Extended Battery Cabinet Installation

NOTE A maximum of four Extended Battery Cabinets (EBCs) can be installed.

To install the optional EBC: 1. Remove the UPS front door (see page 10). If you installed an Options Cabinet, remove the Options Cabinet front door (see page 10). 2. 3. 4. Verify that the UPS battery circuit breaker is in the OFF position (see Figure 32). Remove the EBC front door(s). See page 11. Plug the EBC cable into the UPS battery connector (see Figure 32). If an Options Cabinet is installed, route the EBC cable through the knockouts and connect to the UPS battery connector.

CAUTION
The EBC cable must not touch the top of the transformer. Leave any EBC cable slack inside the EBC cabinet.

If a dual transformer Options Cabinet is installed, route the EBC cable through the knockout in the left side of the Options Cabinet, placing the cable in the cable hooks at the top of the cabinet (see Figure 33) and connect to the UPS battery connector. If additional EBCs are installed, plug the EBC cable into the battery connector on the next EBC. Repeat for each additional EBC. 5. 6. Replace the EBC front door(s). Replace the UPS front door. If you installed an Options Cabinet, replace the Options Cabinet front door. 7. Continue to one of the following sections:

S Permanent Mounting Installation on page 51. S Communication on page 53 to install UPS communication options, such as
X-Slot cards or remote emergency power-off (REPO).

S Operation on page 73 to start up the UPS.

NOTE After UPS startup, ensure maximum battery runtime by configuring the UPS for the correct number of EBCs (see page 80).

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UPS Battery Connector

EBC Battery Connector

EBC Cable

UPS Battery Circuit Breaker

Figure 32. Typical EBC Installation

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EBC Cable Hooks

Figure 33. Dual Transformer Options Cabinet EBC Cable Hooks

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Permanent Mounting Installation

NOTE Permanent mounting is optional and uses the rear shipping bracket.

To permanently mount the cabinet(s): 1. Lower the leveling feet to prevent the cabinet from rolling.

Figure 34. Lowering the Leveling Feet

2. 3. 4.

Attach the rear shipping bracket to the bottom of the cabinet rear panel using the retained hardware from the shipping pallet (see Figure 35). Install customer-provided floor bolts in the holes in the bottom of the bracket to attach the cabinet to the flooring. Continue to one of the following sections:

S Communication on page 53 to install UPS communication options, such as

X-Slot cards or remote emergency power-off (REPO).

S Operation on page 73 to start up the UPS.

NOTE After UPS startup, ensure maximum battery runtime by configuring the UPS for the correct number of EBCs (see page 80).

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Figure 35. Permanent Mounting

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Communication

This section describes the:

S DB-9 communication port S X-Slot cards S Remote Monitor Panel (RMP) and Industrial Relay Card (IRC) S LanSafe Power Management Software S Remote emergency power-off (REPO) S Relay output contacts S Programmable signal inputs
Figure 36 shows the location of the communication options and control terminals on the UPS.

X-Slot Communication Bay #1

X-Slot Communication Bay #2

REPO (normally open) Signal Input 2 Signal Input 1

REPO (normally closed)

Control Terminals

Pull-Chain Output Contacts (parallel only)

DB-9 Communication Port

Relay Output Contacts

Figure 36. Communication Options and Control Terminals

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Installing Communication Options and Control Terminals

NOTE To install a CAN Bridge Card, see Parallel Communication on page 67.

To access and install the communication options and control terminals: 1. 2. 3. Remove the UPS front door (see page 10). Install the appropriate X-Slot card and/or necessary cables into the ports (see Figure 36 and Figure 37). Route the control terminal cable(s) through the middle of the fan section and secure in the cable clips.

Cable Clips for Control Terminal Wiring

Figure 37. Installing Communication Cables

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4.

Route the cable(s) through the opening between the two X-Slot communication bays.
Communication Opening

Figure 38. Routing the Cables

5.

Remove the communication wiring access plate from the UPS rear panel and punch a hole in it using a Greenlee punch or similar device (see Figure 39).

Communication Wiring Access Plate

Figure 39. Communication Wiring Access

6.

Connect the cables to the appropriate location. See Communication Options on page 56 or Control Terminals on page 63 for detailed information.

7. 8. 9.

Reinstall the communication wiring access plate. Replace the UPS front door. Continue to Operation on page 73 to start up the UPS.

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Communication Options
The Eaton 9355 UPS has serial communication capabilities through the DB-9 communication port or through an X-Slot card in one of the available bays. In addition, the LanSafe Power Management Software can be installed and used to communicate with the UPS via one of the serial communication connections. The UPS supports two serial communication devices according to the following table:
Independent X-Slot 1 Any X-Slot card Any X-Slot card Any X-Slot card X-Slot 2 Any X-Slot card except the Eaton Modem Card Eaton Relay Interface Card Powerware Hot Sync CAN Bridge Card Not in use Multiplexed DB-9 Communication Port Not in use Available Available

NOTE You can configure relays, signal inputs, and the serial port baud rate through the front panel menus (see Table 7 on page 75).

DB-9 Communication Port

To establish communication between the UPS and a computer, connect your computer to the UPS communication port using the supplied communication cable. When the communication cable is installed, power management software can exchange data with the UPS. The software polls the UPS for detailed information on the status of the power environment. If a power emergency occurs, the software initiates the saving of all data and an orderly shutdown of the equipment. The cable pins are identified in Figure 40 and the pin functions are described in Table 2. See Figure 36 on page 53 for the communication port location.

6 1 2

7 3

8 4

9 5

Figure 40. Communication Port

Table 2. Communication Port Pin Assignment

Pin Number 2 3 5 Signal Name TxD RxD GND Function Transmit to external device Receive from external device Signal common (tied to chassis) Direction from the UPS Out In

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X-Slot Cards
For information about the Powerware Hot Sync CAN Bridge Card, see Parallel Communication on page 67. X-Slot cards allow the UPS to communicate in a variety of networking environments and with different types of devices. The Eaton 9355 UPS has two available communication bays for any X-Slot card, including:

S ConnectUPSt-X Web/SNMP Card - has SNMP and HTTP capabilities as well as

monitoring through a Web browser interface; connects to a twisted-pair Ethernet (10/100BaseT) network. It has a built-in switching hub that allows three additional network devices to be connected to the network without the requirement of additional network drops. In addition, a Environmental Monitoring Probe can be attached to obtain humidity, temperature, smoke alarm, and security information.

S Relay Interface Card - has isolated dry contact (Form-C) relay outputs for UPS
status: Utility failure, Low battery, UPS alarm/OK, or On bypass.

S Modbus Card - allows you to continuously and reliably monitor the UPSs in your
Building Management System (BMS).

S Industrial Relay Card - is used to indicate the operating status of the UPS using the
customer's monitoring equipment and to connect an optional RMP. The IRC uses four isolated normally-open or normally-closed dry relay contacts to indicate the UPS status. Normal, Bypass, Battery, and Alarm mode can be monitored (see page 61 for more information).

S Multi-Server Card - has six serial communication ports that can communicate
simultaneously with other computers using LanSafe Power Management Software (provided on the Software Suite CD).

S Modem Card - provides out-of-band remote notification and monitoring using

modem communication directly to cell phones and pagers.

S Single-Port Card - provides serial communication. S ConnectUPS-MX SNMP Card - has Ethernet, modem, and SNMP capabilities. S USB Card - connects to a USB port on your computer.
NOTE The Eaton 9355 UPS does not detect plug-and-play hardware. Before installing the USB Card, set the UPS baud rate to 1200 through the front panel (see Table 7 on page 75).

See Figure 36 on page 53 for the location of the two X-Slot communication bays.
ConnectUPS-X Web/SNMP Card Relay Interface Card Modbus Card Multi-Server Card Modem Card Single-Port Card

Industrial Relay Card

ConnectUPS-MX SNMP Card

USB Card

Figure 41. Optional X-Slot Cards

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Remote Monitor Panel

The optional RMP can be installed to monitor the operation of the UPS from virtually any location within your facility, up to 500 ft (152.4m) from the UPS. You can surfacemount an RMP on a desktop or on a wall, wherever you have a serial interface line. Figure 42 shows an RMP. Figure 43 shows the enclosure dimensions and cable exit openings.

Cable Exit Opening for 1/2 Conduit or Provided Strain Relief

Horn Silence Button

Figure 42. Remote Monitor Panel

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Cable Exit Openings for 1/2 Conduit or Provided Strain Relief (3 places)

Mounting Slots (6 places)

Dimensions are in mm [inches]

NOTE Matches mounting holes on a single- or double-gang electrical box.

Figure 43. RMP Dimensions

To install an RMP:
NOTE If mounting to a hollow wall, secure the enclosure bottom to a wood or metal stud within the wall. Do not use hollow wall anchors. The RMP can also be mounted to a single- or double-gang electrical box.

1.

If wall mounting, securely mount the RMP. Continue to Step 2. If desk mounting, install the provided bumpers to the bottom of the RMP enclosure. Proceed to Step 3.

2. 3.

Install 1/2 conduit from the RMP to the IRC through the cable exit openings (see Figure 43). Proceed to Step 4. Install wiring from the RMP to the IRC using the cable listed in Table 3 and the provided strain relief bushings in the cable exit openings in the IRC (see Figure 45) and the RMP. Connect the wiring between the RMP and the IRC plugin terminal blocks using terminations shown in Table 3. See Figure 44 and Figure 45 for plugin terminal block locations.

4.

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Table 3. RMP Wire Terminations

From RMP Terminal J1-1 J1-3 J1-4 J1-5 J1-6 To IRC Terminal J1-1 J1-3 J1-4 J1-5 J1-6 Use Beldon 8690 060 or equivalent cable Remarks

5. 6.

Install the IRC into an open X-Slot communication bay (see Figure 36 on page 53). To check the operation of the RMP, ensure that the UPS is supplying the load via the inverter or bypass. If the indicators on the RMP show the appropriate status, then it is operating correctly. If the RMP is not operating correctly, check the wiring, the fuse on the IRC, and the plugin terminal blocks for proper seating. If all connections are secure but the RMP still does not operate correctly, replace the fuse. If this does not correct the problem, contact your service representative for verification that the RMP is working correctly.

Plug-in Terminal Block J1 to IRC

NOTE Conduit and wiring supplied by the customer. The maximum distance between the RMP and the UPS is not to exceed 500 ft (152.4m).

Figure 44. RMP Top Internal View

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Industrial Relay Card

The IRC uses normally-open or normally-closed dry relay contacts to indicate the UPS status as listed in Table 4. Figure 45 shows an IRC.
Plug-in Terminal Block J1 to RMP

Cable Exit Opening for 1/2 Conduit or Provided Strain Relief

Plug-in Terminal Block J2 from Relay Contacts to Customer Monitoring Equipment

Figure 45. Industrial Relay Card

1. 2. 3. 4. 5.

Verify that the UPS is turned off and all power sources are removed. Install wiring from the IRC to the monitoring equipment using 1/2 conduit through the cable exit opening in the IRC (see Figure 45). Connect wiring between the IRC and the monitoring equipment using terminations shown in Table 4. See Figure 45 for plugin terminal block locations. Install the IRC into an open X-Slot communication bay (see Figure 36 on page 53). To check the operation of the IRC, ensure that the UPS is supplying the load via the inverter or bypass. If the indicators on the customer's monitoring equipment show the appropriate status, then it is operating correctly. If the IRC is not operating correctly, check the wiring, the fuse on the IRC, and the plugin terminal blocks for proper seating. If all connections are secure but the IRC still does not operate correctly, replace the fuse. If this does not correct the problem, contact your service representative for verification that the IRC is working correctly.

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Table 4. IRC Wire Terminations

IRC Terminal J2-1 J2-2 J2-3 J2-4 J2-5 J2-6 J2-7 J2-8 J2-9 J2-10 J2-11 J2-12 Function NC COM NO NC COM NO NC COM NO NC COM NO Alarm mode Battery mode Bypass mode Normal mode Remarks

NOTE Maximum contact rating: 250 Vac, 30 Vdc @ 5A; Wire range: 1624 AWG

LanSafe Power Management Software

Each Eaton 9355 UPS ships with LanSafe Power Management Software and a communication cable. To begin installing LanSafe software, see the instructions accompanying the Software Suite CD.
NOTE Use only the supplied communication cable to connect the UPS to your computer.

LanSafe software provides up-to-date graphics of UPS power and system data and power flow. It also gives you a complete record of critical power events, and it notifies you of important UPS or power information. If there is a power outage and the Eaton 9355 UPS battery power becomes low, LanSafe software can automatically shut down your computer system to protect your data before the UPS shutdown occurs.

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Control Terminals
The cables should be connected to the control terminals with a mating connector. Input and output terminals have a functional isolation from terminal to terminal. They are connected to the UPS chassis through individual 1 M resistors.
2 1 2 1 UPS Connectors (see Figure 36 on page 53) 2 1 2 1 3 2 1 REPO Normally Closed + Polarity Polarity + Polarity Polarity

Signal Input 1 (programmable)

Signal Input 2 (programmable)

REPO Normally Open

Common Normally Closed Normally Open Relay Output

Figure 46. External Control Terminal Connections NOTE If using a semiconductor switch type, pay attention to the proper polarity. A relay or other mechanical control is preferred.

Remote Emergency Power-off

REPO is used to shut down the UPS from a distance. This feature can be used for shutting down the load and the UPS by thermal relay, for instance in the event of room overtemperature. When REPO is activated, the UPS shuts down all converters, de-energizes all system relays, trips the battery circuit breaker, and fully powers down within 12 minutes. There are two REPO positions that may be used, normally-open or normally-closed. The pins on the normally-closed REPO connector are connected together. When this connection is open, the logic circuitry completely shuts down the UPS, thus preventing the power from supplying the load. If the use of normally-closed REPO operation is desired, replace the connector with a normally-closed external switch (see Figure 36 on page 53). If the use of normally-open REPO operation is desired, connect a normally-open external switch (see Figure 36 on page 53).
NOTE To restart the UPS, reconnect the REPO connector pins and turn on the UPS manually. The pins must be shorted to keep the UPS running. Maximum resistance is 10 ohm. NOTE Leave the REPO connector installed in the REPO port on the UPS even if the REPO function is not needed.

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CAUTION
S The REPO must not be connected to any utility connected circuits. Reinforced insulation to the utility is
required. The REPO switch must have a minimum rating of 24 Vdc and 20 mA.

S To ensure the UPS stops supplying power to the load during any mode of operation, the input power
must be disconnected from the UPS when the emergency power-off function is activated.
REPO Connections Wire Function REPO L1 L2 Terminal Wire Size Rating 1222 AWG (40.32 mm2) Suggested Wire Size 18 AWG (0.82 mm2)

Relay Output Contacts

The UPS incorporates a programmable relay output with potential free contacts for remote alarm indications (see Figure 36 on page 53). An additional four relay outputs can be obtained with the X-Slot compatible Relay Interface Card.

WARNING
The relay output contacts must not be connected to any utility connected circuits. Reinforced insulation to the utility is required. The relay output contacts have a maximum rating of 10A, 250 Vac or 30 Vdc nominal values.

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Programmable Signal Inputs

The UPS incorporates two programmable signal inputs (see Figure 36 on page 53). Use of non-polar (relay) control input is recommended. The pins must be shorted with maximum resistance of 10 ohm to activate the specific input.
NOTE See Figure 46 on page 63 for the polarity and verify these connections if polarity control is required.

The default and programmable settings for the signal inputs are shown in Table 5.
Table 5. Programmable Signal Inputs
Signal Disable Bypass Operation Charger Off Remote ON/OFF Description If active, the automatic transfer to the static bypass is prevented. If active, the battery charge function is disabled. In a utility power outage, the discharge of batteries is supported. If active, the UPS output turns off regardless of the mode of operation. Auxiliary power, fan, communication, and rectifier/battery charger remain functional. Restart is initiated immediately when this signal is inactive. If active, the UPS transfers to bypass if the bypass voltage, frequency, and synchronization are all okay. If active, the UPS transfers to inverter operation if not prohibited by REPO or an alarm condition. If active, the UPS is forced to static bypass operation regardless of the bypass status. If active, the UPS knows that the batteries are disconnected. These alarms can be activated separately or at the same time with other building alarms. Default If active, the UPS shuts down immediately. If active, the UPS shuts down after a user-configured delay time. Default shutdown delay is 120 seconds. The UPS automatically restarts when the signal changes to inactive. If active, the UPS transfers to bypass if okay. If inactive, the UPS transfers to the inverter when possible. If active, the UPS knows that input is fed from the generator. Bypass is disabled; the automatic battery test is disabled. This option is not used.

Request Bypass Request Normal Force Bypass External Battery Breaker Status Building Alarm 16 Not in Use Shutdown Delayed Shutdown Normal/Bypass On Generator External Transformer Overtemperature

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Chapter 9

Parallel Communication

The Powerware Hot Sync CAN Bridge Card, shown in Figure 47, can be installed to provide connectivity for operational mode control and metering of a parallel system at any UPS in the system.

Plug-in Terminal Block

Figure 47. Powerware Hot Sync CAN Bridge Card

To install the Powerware Hot Sync CAN Bridge Card: 1. 2. 3. Remove the UPS front door (see page 10). Remove the communication wiring access plate from the UPS rear panel and punch a hole in it using a Greenlee punch or similar device (see Figure 48). Install conduit for the communication wiring.

Communication Wiring Access Plate

Figure 48. Communication Wiring Access

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4.

Set the jumper pins on the Powerware Hot Sync CAN Bridge Card according to the parallel configuration (see Figure 49):

S If only two UPSs are paralleled, then set both cards to Pins 1 and 2. S For three or four paralleled UPSs, set the cards of the first and last UPSs to
Pins 1 and 2; set the cards for the middle UPSs to Pins 2 and 3.

Jumper J7 - Pins 1 and 2

Jumper J7 - Pins 2 and 3

Figure 49. Setting the CAN Bridge Card Jumper J7 (Side View)

5. 6. 7.

Install the CAN Bridge Card into X-Slot 2 (see Figure 36 and Figure 51). Strip shielded, four-wire, twisted-pair wire (maximum 18 AWG recommended) for CAN Bridge Card wiring and pull-chain wiring. Repeat Steps 1 through 6 for each UPS.

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8.

Route the wiring through the conduit from the communication wiring access plate to the opening between the two X-Slot communication bays on each UPS (see Figure 50).

Figure 50. Routing the Cables

9.

Install the CAN Bridge Card wiring between each UPS (see Figure 52 on page 72). Use three wires of the four-wire twisted-pair wire. (Reserve two wires for pull-chain wiring in Step 11.) Be sure to check correct polarity for Pins 8 and 9:

S Connect SHIELD Pin 10 on all cards together. S Connect CAN H Pin 9 and CAN L Pin 8 (twisted pair) on all cards together.

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10. Route the pull-chain wiring through the middle of the fan section and secure in the cable clips for each UPS (see Figure 51).

Figure 51. Installing Communication Cables

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11. Wire the pull-chain wiring to Signal Input 2 on each UPS and daisy chain the wiring to each UPS as shown in Figure 52. Be sure to check correct polarity:

S Connect Pull-Chain Output Contact Pin 1 to Signal Input 2 Pin 1 on each UPS. S Connect Pull-Chain Output Contact Pin 2 to Signal Input 2 Pin 2 on each UPS.

CAUTION
If polarity or wiring is not correct, the parallel system does not operate normally. For example, when shutting down one UPS, the remaining UPS transfers the load to bypass instead of supporting the load. Verify all CAN Bridge Card wiring is correct for proper operation. NOTE Signal Input 2 can still be used for building alarms; it is automatically rerouted to the CAN Bridge Card.

12. Reinstall the communication wiring access plate on each UPS. 13. Replace the UPS front door on each UPS.

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SHIELD 10 CAN H 9 CAN L 8 7 TX 6 TX 5 NO COM 4 3 NC ALM RTN2 ALARM 1

J3

To Pull-Chain Contacts

J5

ALARM ALARM 2 PO 1 B XNP X44 X45 X52NC

RS232 X43

PULL CHAIN OUTP RELAY OUTPUT PARALLEL ONLY X57 X27

B ALARM ALARM 2 PO 1 XNP X44 X45 X52NC

RS232 X43

PULL CHAIN OUTP RELAY OUTPUT PARALLEL ONLY X57 X27

ALARM ALARM 2 PO 1 B XNP X44 X45 X52NC

RS232 X43

PULL CHAIN OUTP RELAY OUTPUT PARALLEL ONLY X57 X27

UPS #3

UPS #2 From UPS #1 To UPS #3

UPS #1

Signal Input 2

Pull-Chain Output Contacts

Figure 52. CAN Bridge Card and Pull-Chain Wiring

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Chapter 10

Operation

This chapter contains information on how to use the Eaton 9355 UPS, including front panel operation, UPS startup and shutdown, and configuring the UPS for Extended Battery Cabinets (EBCs).

Control Panel Functions

The UPS has a four-button graphical LCD with backlight. It provides useful information about the UPS itself, load status, events, measurements, and settings (see Figure 53).

Power On Indicator (green) On Battery Indicator (yellow) Bypass Indicator (yellow) Alarm Indicator (red)

Control Buttons for the LCD Menu Options

Figure 53. Eaton 9355 UPS Control Panel

The following table shows the indicator status and description:

Indicator Status On Green Flashing Description The UPS is operating normally. S The UPS is starting up or is shut down and waiting for power to return. S A new information message is active. S Bypass is not available. The UPS is turned off and will not turn on automatically. The UPS is in Battery mode.

Off On Yellow On Yellow On Red Flashing

The UPS is in Bypass mode.

The UPS has an active alarm. There is a new UPS alarm condition. See Troubleshooting on page 93 for additional information.

Changing the Language

Press and hold the first button on the left for approximately five seconds to select the language menu. This action is possible from any LCD menu screen.

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Display Functions
As the default or after 15 minutes of inactivity, the LCD displays the selectable startup screen. The default is the Eaton logo and can be changed to the Mimic screen in the User Settings menu. The backlit LCD automatically dims after a long period of inactivity. Press any button to restore the screen. Use the two middle buttons ( and ) to scroll through the menu structure. Press the button to enter a submenu. Press the button to select an option. Press the ESC button to cancel or return to the previous menu. The following table shows the basic menu structure.
Table 6. Menu Map for Display Functions
Main Menu UPS Status Submenu Display Information or Menu Function UPS off / System normal / UPS supporting load / UPS on battery / UPS on bypass / Active alarm list / Battery status For parallel systems: System normal / Battery floating UPS in Parallel mode / Parallel Unit Number x / Units on CAN Bus / Units on load Event Log Measurements Parallel System (parallel UPSs only) Output Battery Input Bypass Control Go to Bypass Mode Start Battery Test Display Test Settings User Settings Service Settings Identification Turn UPS ON/OFF ON and OFF Options Displays up to 127 events and alarms Voltage [by unit] / Voltage [Parallel total] / Output Voltage: L-N / Output Voltage L-L / Output Current / Output Frequency / Output Power L-N and L-L / Current / Frequency / Power (kW/kVA/pf) Voltage / Current / Runtime L-N and L-L / Current / Frequency L-N and L-L / Frequency Transfers the UPS to internal Bypass mode When this command is active, the option changes to Go to Normal Mode. Initiates a battery test Four different selectable tests for the front panel functions: the LEDs cycle through, the alarm beep sounds, the backlight turns off and on, and the pixels scroll through to test the LCD. See Table 7 for detail. This screen is password-protected. UPS Type / Part Number / Serial Number / Firmware / Display / CAN Bridge

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User Settings
The following table displays the options that can be changed by the user.
NOTE Changes to the output voltage or frequency options should be made before turning on the UPS; otherwise, the changes do not take effect.
Table 7. User Settings Description Set Date and Time Available Settings Set Month Date: mm/dd/yyyy Time: 24:00 Adjust contrast with up/down arrow buttons Select Language: <English> Elegir idioma <Espaol> Choisir la langue <Francais> Output: [120V/208V] [127V/220V] Relay: [Alarm 1] [X-Slot 1-1/2/3/4] or [X-Slot 2-1/2/3/4] Setup: [Battery Low] [On Battery] [On Bypass] [UPS ok] [custom] [empty] Default Setting 01/01/2003 00:00 Moderate English

Display Contrast Change Language

Set Nominal Output Voltage Relay Config

120V/208V Alarm 1: empty X-Slots (1 or 2) #1: UPS ok #2: On Bypass #3: Summary Alarm #4: On Battery <empty> 19200 <Not Installed> Event #0 Call modem: no ATZ0 None None 6 34W/cell 0 120W/cell 1.880 V/cell ABM cycling Enabled Enabled Eaton logo

Signal Inputs Serial Port Config Modem Config

[empty] [Logic] (see Programmable Signal Inputs on page 65) Port: [X-Slot-1] [X-Slot-2/Serv] Speed: [19200] [9600] [2400] [1200] Modem Setup Set Modem Call Events Set Modem Init String Set Modem Call Command Set Modem Communication Password

Battery Setup

Number of Internal Battery Strings Internal Battery Capacity [1 through 65535 watts per cell] Number of External Battery Strings (see Configuring the UPS for EBCs on page 80) External Battery Capacity Battery Low Alarm Level [1.750 through 1.950 volts per cell] Battery Charging [ABM cycling/constant] Automatic Battery Tests [Enabled/Disabled] Enabled automatically runs the battery test once a month. Full Power Battery Test [Enabled/Disabled]

Start Screen

Eaton logo Mimic screen

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Table 7. User Settings (continued) Description User Password Audible Alarms Bypass Voltage High Limit Bypass Voltage Low Limit Nominal Output Frequency Synchronization Synchronization Window Unsynchronized Transfer to Bypass Output Frequency Slew Rate Usage of Bypass Transfer to Bypass When Overload Control Commands from X-Slot1 Control Commands from X-Slot2/Serv X-Slot Signal Input Activation Delay Input Signal Delayed Shutdown Delay Site Wiring Fault Notice Reset Custom Event Settings Auto Output Configuration Available Settings Enabled/Disabled If Enabled is selected, the password is USER. Normal Sound/Disabled +1 through +20% (1% increments) -1 through -20% (1% increments) 50 Hz or 60 Hz Enabled/Disabled 0.5 through 3.0 Hz (0.1 Hz increments) Allowed/Not Allowed 0.1 though 5 hertz per second (0.1 Hz increments) Enabled/Disabled After a delay/Immediately Allowed/Disabled Allowed/Disabled 0 through 65 seconds 1 through 65535 seconds Enabled/Disabled 0 through 32 Enabled/Disabled Default Setting Disabled Normal Sound 120V +10% 120V -15% 60 Hz Enabled 2.0 Hz Not Allowed 0.5 Hz/s Enabled After a delay Allowed Allowed 5s 120s Enabled Total: 0/32 Enabled for initial startup Disabled after initial startup

Initial Startup
Startup and operational checks must be performed by an authorized Eaton Customer Service Engineer, or the warranty terms as specified on page 97 become void. This service is offered as part of the sales contract for the UPS. Contact service in advance (usually a two-week notice is required) to reserve a preferred startup date.

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UPS Startup WARNING

Only qualified service personnel (such as a licensed electrician) should perform the UPS installation and initial startup. Risk of electrical shock.

Verify that UPS installation has been carried out correctly and the UPS ground has been connected. Select one of the following startup options:
Startup Option Normal mode Battery mode Bypass mode UPS maintenance bypass Section Normal Mode Startup on page 77 Starting the UPS on Battery on page 78 Internal Bypass Startup on page 79 UPS Maintenance Bypass Startup on page 79

Normal Mode Startup

To start up the UPS when the load is de-energized: 1. 2. 3. 4. 5. 6. Remove the UPS front door (see page 10). Verify that the rotary maintenance bypass switch is in the UPS position (see Figure 55 on page 85). Switch on utility power where the UPS is connected. Switch the UPS input circuit breaker to the ON position. If the optional UPS output circuit breaker is installed, switch the breaker to the ON position. Wait for the front panel LCD to illuminate. The 7. indicator flashes.

Switch the battery circuit breaker to the ON position. The indicator stops flashing.

8. 9.

Press any button on the front panel display to activate the menu options. Press the button on the front panel display and then press the select the TURN UPS ON/OFF menu. button to

10. Select the TURN UPS ON option. Press and hold the seconds, until the UPS stops beeping. The UPS precharges for a few minutes and then the The UPS is now powering the load.

button for three indicator illuminates.

If the indicator is flashing, check the UPS status from the front panel to view the active alarms. Correct the alarms and restart if necessary. 11. Replace the UPS front door.

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Starting the UPS on Battery

NOTE Before using this feature, the UPS must have been powered by utility power at least once.

To start the UPS on battery: 1. 2. 3. Remove the UPS front door (see page 10). Verify that the maintenance bypass switch is in the UPS position (see Figure 55 on page 85). Push the red start-on-battery button on the UPS (see Figure 54).

Figure 54. Start-on-Battery Button

4. 5. 6. 7.

Wait for the front panel LCD to illuminate. Press any button on the front panel display to activate the menu options. Within three minutes, press the button on the front panel display and then press the button to select the TURN UPS ON/OFF menu. Select the TURN UPS ON option. Press and hold the seconds, until the UPS stops beeping. button for three

The UPS starts in Battery mode within two minutes and supplies battery power to your equipment. 8. Replace the UPS front door.

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Internal Bypass Startup

To start the UPS when the load is powered by the internal bypass: 1. 2. 3. 4. 5. 6. Remove the UPS front door (see page 10). Verify that the maintenance bypass switch is in the SERVICE position (see Figure 55 on page 85). Switch on utility power where the UPS is connected. Switch the UPS input circuit breaker to the ON position. If the optional UPS output circuit breaker is installed, switch the breaker to the ON position. Wait for the front panel LCD to illuminate. The 7. indicator flashes.

Switch the UPS battery circuit breaker to the ON position. The indicator stops flashing.

The UPS starts and transfers to Bypass mode. This may take up to 1 minute. indicator flashes while transfering to bypass then goes out with the The illuminating to indicate the UPS is operating in Bypass mode. The load is now powered by utility power. The display indicates On Manual/Maintenance Bypass. 8. To switch to Normal mode from internal Bypass mode, rotate the maintenance bypass switch to the UPS position. indicator illuminates to indicate the UPS is operating in UPS mode. The The load is now powered by UPS. 9. Replace the UPS front door.

UPS Maintenance Bypass Startup

To start the UPS in maintenance bypass: 1. 2. 3. 4. Remove the UPS front door (see page 10). Verify that the maintenance bypass switch is in the BYPASS position (see Figure 55 on page 85). Replace the UPS front door. Switch on utility power where the UPS is connected. The load is now powered by utility power. 5. To transfer the load to the UPS, see Using the UPS Maintenance Bypass Switch on page 85.

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Configuring the UPS for EBCs

NOTE Each UPS in a parallel system must have its own EBC and the same number of EBCs to ensure consistent runtimes.

To ensure maximum battery runtime, configure the UPS for the correct number of EBCs: 1. 2. 3. 4. 5. 6. Press any button on the front panel display to activate the menu options. Using the Press the button, scroll to the Settings menu. button twice to select the User Settings menu. button.

Using the button, scroll to the Battery Setup menu and press the

Using the button, scroll to the Number of External Battery Strings option and button. press the Use the or buttons to select the number of strings according to your UPS configuration:
Battery Combinations EBC 36 1 EBC 72 2 EBC 72s 3 EBC 72s Number of Strings 2 4 8 12

7. 8.

Press the Press the

button to save the setting.

ESC

button until the Eaton logo or Mimic screen appears.

UPS Shutdown
To shut down the UPS: 1. 2. 3. 4. Press any button on the front panel display to activate the menu options. Press the button on the front panel display and then press the select the TURN UPS ON/OFF menu. Press the button to select the TURN UPS OFF option. button for three seconds, until the UPS stops beeping. button to

Press and hold the

The UPS stops supplying power to the load. 5. 6. 7. 8. 9.

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Remove the UPS front door (see page 10). Switch the UPS input and battery circuit breakers to the OFF position. If the optional UPS output circuit breaker is installed, switch the breaker to the OFF position. Replace the UPS front door. Switch off utility power where the UPS is connected.

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Parallel Operation
Initial startup must be performed by an authorized Eaton Customer Service Engineer. This section describes shutting down and restarting UPSs in a parallel system.

Parallel System Shutdown

To remove power to the parallel UPS system output: 1. 2. 3. 4. Press any button on the front panel display to activate the menu options. Press the button on the front panel display and then press the select the TURN UPS ON/OFF menu. Press the button to select the System Off option. Press and hold the button for three seconds, until the UPS stops beeping. button to

The UPS removes power to the parallel UPS system output. 5. 6. Press the
ESC

button until the Eaton logo or Mimic screen appears.

If you want to completely remove power from the UPS, continue to the following section, Individual UPS Shutdown (Parallel System), to shut down each UPS.

Individual UPS Shutdown (Parallel System)

To shut down a single UPS in the parallel system: 1. 2. 3. 4. 5. 6. 7. Press any button on the front panel display to activate the menu options. Press the button on the front panel display and then press the select the TURN UPS ON/OFF menu. Press the button to select the UPS Off option. Press and hold the button for three seconds, until the UPS stops beeping. button to

Remove the UPS front door (see page 10). Switch the UPS input and battery circuit breakers to the OFF position. If the optional UPS output circuit breaker is installed, switch the breaker to the OFF position. The UPS beeps and the front panel display LEDs flash for approximately 45 seconds as the logic power shuts down.

8. 9.

Replace the UPS front door. Switch the UPS breaker on the Tie Cabinet to the OFF position.

NOTE If there is only one breaker for all UPSs, do not switch off utility power until all UPSs are shut down.

10. Switch off utility power where the UPS is connected. If you are shutting down all the UPSs in a parallel system, repeat Steps 1 through 9 for each UPS then remove utility power.

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Restarting the Parallel System

To restart the parallel system: 1. 2. 3. 4. 5. 6. Verify that the maintenance isolation breaker (MIS) if present or all of the UPS breakers on the Tie Cabinet are in the OFF position. Switch on utility power where the UPSs are connected. Remove the UPS front door (see page 10). Switch the UPS input circuit breaker to the ON position. If the optional UPS output circuit breaker is installed, switch the breaker to the ON position. Wait for the front panel LCD to illuminate. The 7. indicator flashes.

Switch the battery circuit breaker to the ON position. The indicator stops flashing.

8. 9.

If present, switch the maintenance isolation breaker on the Tie Cabinet to the ON position; otherwise, switch all UPS breakers to the ON position. Replace the UPS front door.

10. Verify that no alarms appear on the UPS front panel display. indicator is flashing, do not proceed until all alarms are clear. Check the If the UPS status from the front panel to view the active alarms. Correct the alarms and restart if necessary. 11. Press the ESC button once and then press the ON/OFF menu. button to select the TURN UPS button.

12. Press the button to select the System On option; press the 13. Press and hold the

button for three seconds, until the UPS stops beeping. indicator

The UPS goes to Bypass mode for five seconds, and then the illuminates. Each UPS should be in Normal mode. 14. Press the
ESC

button until the Eaton logo or Mimic screen appears.

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Chapter 11

UPS Maintenance

This section explains how to:

S Care for the UPS and batteries S Recycle used batteries or UPS S Use the maintenance bypass switch (MBS) S Use parallel bypass

UPS and Battery Care

For the best preventive maintenance, keep the area around the UPS clean and dustfree. If the atmosphere is very dusty, clean the outside of the system with a vacuum cleaner. For full battery life, keep the UPS at an ambient temperature of 77F (25C). NOTE The batteries in the UPS are rated for a 35 year service life. The length of service life varies, depending on the frequency of usage and ambient temperature. Batteries used beyond expected service life will often have severely reduced runtimes. Replace batteries at least every 5 years to keep units running at peak efficiency.

Storing the UPS and Batteries

When storing the UPS and optional cabinets, the following requirements should be met:

S Verify that the battery circuit breaker is in the OFF position. S Avoid temperature and humidity extremes. To maximize battery life, the
recommended storage temperature is 59F (15C) to 77F (25C).

S If you store the UPS for a long period, recharge the batteries every 10 months by
applying utility power. The batteries charge to 80% capacity in approximately 3 hours. However, it is recommended that the batteries charge for 48 hours after long-term storage.

S Check the battery recharge date on the shipping carton label. If the date has
expired and the batteries were never recharged, do not use the UPS. Contact your service representative.

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When to Replace Batteries

When the indicator flashes and the LCD panel displays Battery Failure, the batteries may need replacing. Contact your service representative to order new batteries. Change the batteries approximately every five years.

Recycling the Used Battery or UPS

Contact your local recycling or hazardous waste center for information on proper disposal of the used battery or UPS.

WARNING
S Do not dispose of the battery or batteries in a fire. Batteries may explode. Proper disposal of batteries is
required. Refer to your local codes for disposal requirements.

S Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes. It
may be toxic.

CAUTION
Do not discard the UPS or the UPS batteries in the trash. This product contains sealed, leadacid batteries and must be disposed of properly. For more information, contact your local recycling/reuse or hazardous waste center.

CAUTION
Do not discard waste electrical or electronic equipment (WEEE) in the trash. For proper disposal, contact your local recycling/reuse or hazardous waste center.

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Using the UPS Maintenance Bypass Switch

The UPS maintenance bypass switch is located behind the UPS front door (see Figure 55). The maintenance bypass switch is used to bypass the UPS during maintenance or servicing. The switch provides a wrap-around bypass without shutting down the load. The SERVICE position on the switch allows a service engineer to apply power to the UPS input and verify its operation while the load is powered through bypass.

Figure 55. Maintenance Bypass Switch

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Single UPS Bypass

To transfer the load from the UPS to maintenance bypass: 1. 2. Remove the UPS front door (see page 10). From any UPS, set the system to internal Bypass mode:

S Using the button on the front panel display, scroll to the Control menu option
and press the button.

S Press the

button to select the Go to Bypass Mode option.

The indicator illuminates and the indicator extinguishes, indicating the UPS system is operating in Bypass mode. 3. Turn the maintenance bypass switch to the BYPASS position. The input and battery circuit breakers trip, and the UPS is now bypassed, with the load powered by utility power. 4. The UPS automatically shuts down. Rear fan is running signifying load is being supplied utility power on bypass. 5. 6. If present, switch the UPS output circuit breaker to the OFF position Replace the UPS front door.

To transfer the load from maintenance bypass to the UPS: 1. 2. Remove the UPS front door (see page 10). Turn the maintenance bypass switch to the SERVICE position. The UPS starts up in Bypass mode, with the load still powered by utility power. 3. Verify all six fans on front start up.

NOTE Wait until the indicator illuminates (approximately two minutes ) before proceeding to Step 6; otherwise, power to the load may be lost.

4. 5. 6. 7.

Switch the UPS input and battery circuit breakers to the ON position. If present, switch the UPS output circuit breaker to the ON position Turn the maintenance bypass switch to the UPS position to return to Normal mode. Verify the rear fan is running. The UPS is now powering the load.

8.

Replace the UPS front door.

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Parallel UPS Bypass

To switch the parallel UPS to maintenance bypass from Normal mode:
NOTE All UPSs go to bypass using the following procedure.

1.

From any UPS, set the system to internal Bypass mode:

S Using the button on the front panel display, scroll to the Control menu option
and press the button.

S Press the

button to select the Go to Bypass Mode option.

The indicator illuminates and the indicator extinguishes, indicating the UPS system is operating in Bypass mode. 2. 3. Switch the bypass breaker on the Tie Cabinet to the ON position. If present, switch the maintenance isolation breaker on the Tie Cabinet to the OFF position; otherwise, switch the UPS breakers on the Tie Cabinet to the OFF position. The UPS is now bypassed, with the load powered by utility power. To return the parallel UPS to Normal mode from maintenance bypass: 1. 2. Verify that the maintenance isolation breaker (if present) on the Tie Cabinet is in the off position or all of the UPS breakers are in the OFF position. Switch on utility power where the UPSs are connected. In a parallel capacity system (N+0 or N+1), apply utility to the minimum number of UPSs required for capacity. The mode. indicator illuminates, indicating the UPS system is operating in Bypass

NOTE Use the same UPS that was used to set internal bypass to return the parallel system to Normal mode.

3. 4. 5.

If present, switch the maintenance isolation breaker on the Tie Cabinet to the ON position; otherwise, switch all UPS breakers to the ON position. Switch the bypass breaker on the Tie Cabinet to the OFF position. On the same UPS front panel, set the UPS to Normal mode:

S Press the

button to select the Go to Normal Mode option.

S Each UPS should go to Normal mode.

The UPS is now powering the load in Normal mode.

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Chapter 12

Specifications

This section provides the following specifications:

S Model list S Dimensions and weights S Environmental and safety specifications S Technical specifications S Model specifications S Battery specifications S Battery runtimes
Table 8. Model List
UPS PW9355-20 PW9355-30 Description UPS with internal batteries UPS with internal batteries Power Rating 20 kVA, 18 kW 30 kVA, 27 kW

Extended Battery Cabinet Description (EBC) EBC 36 EBC 72 EBC with 2 strings EBC with 4 strings

Table 9. Dimensions and Weights

Eaton 9355 Cabinet UPS EBC 36 EBC 72 Options Cabinet with Single (Input or Output) Transformer Options Cabinet with Dual (Input and Output) Transformer Options Cabinet with Maintenance Bypass Switch (MBS) Only Dimensions (H W D) Including Conduit Landing Box 66.3 66.3 66.3 66.3 66.3 66.3 19.4 19.4 19.4 19.4 19.4 19.4 34.1 (168 34.1 (168 34.1 (168 34.1 (168 34.1 (168 34.1 (168 49 49 49 49 49 49 87 cm) 76 cm) 76 cm) 87 cm) 87 cm) 87 cm) Weight 1160 lb (526 kg) 1160 lb (526 kg) 2060 lb (934 kg) 535 lb (243 kg) 792 lb (360 kg) 205 lb (93 kg)

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Table 10. Environmental and Safety Specifications

Operating Temperature Transit Temperature Storage Temperature Ventilation Altitude Relative Humidity Audible Noise Surge Suppression Safety Conformance Agency Markings EMC (Class A) 50F to 104F (10C to 40C) Optimal battery performance: 77F (25C) -13F to 131F (-25C to 55C) 32F to 77F (0C to 25C) Recommended battery storage: 59F to 77F (15C to 25C) Front air intake, forced air, six fans, positive pressurization, temperature UPS-monitored 9,843 ft (3,000m) operating without derating 32,810 ft (10,000m) during transportation 595% noncondensing <62 dBA ANSI C62.41 Category B3 NOM-019-SCFI, UL 1778, CSA C22.2, No. 107.3; EN 55022 Class A (CISPR22 Class A) and IEC 60950; IEC 62040-1-1 cULus, cUL, CE IEC 62040-2, FCC Part 15, ICES-003

Table 11. Technical Specifications

Technology Input Voltage Range Input Power Factor Input Rated Voltage Isolation Transformer Input Voltage Range Input Frequency Range Input Rated Frequency Output Voltage Regulation Online, doubleconversion topology with static bypass switch and 3position maintenance bypass switch. Frequency independent operation. 75/130144/249 Vac per phase >0.99 120/208 or 127/220 Vac three-phase 208V, 480V, or 600V 20% 60 Hz only 4565 Hz 50/60-Hz selectable, autoconfiguring 1% static, Phase to Neutral 2% static, Phase to Phase 5% dynamic at 100% resistive load change Response time <1 ms <2% THD linear load <5% THD nonlinear load 50/60-Hz selectable or autoconfiguring Synchronization to line 101110% for 10 minutes 111125% for 60 seconds 126149% for 5 seconds >150% for 300 milliseconds

Output Voltage Distortion Output Frequency Output Frequency Regulation Output Overload

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Table 12. Model Specifications 20 kVA Model Output Voltage (LineLine) Output Voltage (LineNeutral) Input Voltage Input Current Output Current Output kVA Output kW Efficiency (Minimum) Heat Rejection [BTU/hr (kg-cal/hr)] 208 120 208 70A 55A 20 18 89% 6762 (1704) 208 120 208 120 220 127 220 70A 52A 20 18 89% 6762 (1704)

480 (with input 600V (with input isolation transformer) isolation transformer) 30A 55A 20 18 83% 10450 (2633) 24A 55A 20 18 83% 10450 (2633)

30 kVA Model Output Voltage (LineLine) Output Voltage (LineNeutral) Input Voltage Input Current Output Current Output kVA Output kW Efficiency (Minimum) Heat Rejection [BTU/hr (kg-cal/hr)] 208 120 208 100A 83A 30 27 90% 9220 (2323) 208 120 208 120 220 127 220 100A 79A 30 27 90% 9220 (2323)

480 (with input 600 (with input isolation transformer) isolation transformer) 45A 83A 30 27 85% 13831 (3485) 35A 83A 30 27 85% 13831 (3485)

Table 13. Battery Specifications

UPS Internal Battery Type EBC Battery Type Number of Strings Battery Replacement Charger Charging 9 Ah sealed, valve-regulated lead acid (VRLA), maintenance-free, minimum 3-year float service life at 77F (25C), voltage 216 Vdc (108 cells per string) Sealed, valve-regulated lead acid (VRLA), maintenance-free, minimum 3-year float service life at 77F (25C), 120W/cell UPS: 6 strings EBC 36: 2 strings; EBC 72: 4 strings Must be replaced by a qualified service technician Service configurable 0.534A per string, with overall maximum of 34A (limited by input current). Default: 3.4A per string Internal battery: approximately 3 hours to 80% usable capacity at nominal line voltage after full load discharge External battery: no more than 10x discharge time to 90% usable capacity at nominal line voltage after full load discharge Allows start of UPS without utility input ABM technology increases battery service life, optimizes recharge time, and provides a warning before the end of useful battery life EBC output protected by 200A circuit breaker
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Start-on-Battery Performance Protection

SPECIFICATIONS

Table 14. Battery Runtimes (in Minutes) at Full Load, 0.9 pF

Load 30 kVA/27 kW 20 kVA/18 kW Load 30 kVA/27 kW 20 kVA/18 kW UPS Internal Batteries 10 18 UPS Internal Batteries 10 18 +(1) EBC 36 31 56 +(1) EBC 72 56 83 +(2) EBC 36 56 82 +(2) EBC 72 89 114 +(3) EBC 36 75 97 +(3) EBC 72 110 162

NOTE Battery times are approximate and vary depending on the load configuration and battery charge.

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Chapter 13

Troubleshooting

The Eaton 9355 is designed for durable, automatic operation and also alerts you whenever potential operating problems may occur. Usually the alarms shown by the control panel do not mean that the output power is affected. Instead, they are preventive alarms intended to alert the user. Use the following troubleshooting chart to determine the UPS alarm condition.

Typical Alarms and Conditions

The following table describes typical alarms and conditions; check the Event Log through the control panel for a list of active alarms. If an alarm appears with a service code, please contact the Help Desk (see page 95).
Alarm or Condition On Battery Possible Cause A utility failure has occurred and the UPS is in Battery mode. Action The UPS is powering the equipment with battery power. Prepare your equipment for shutdown.

LED is on. 1 beep every second. Battery Low The battery is running low. Five minutes or less of battery power remains (depending on load configuration and battery charge). Save your work and turn off your equipment. When utility power is restored, the UPS restarts automatically, provides power to the load, and charges the battery.

LED is on. Continuous beep for 10 seconds. Battery Breaker The UPS does not recognize the internal batteries.

Verify the battery circuit breaker is in the ON position. If the condition persists, contact your service representative.

LED is on. 1 beep every second. Overload The power requirements exceed the UPS capacity (greater than 100% of nominal; see page 90 for specific output overload ranges). Remove some of the equipment from the UPS. The UPS continues to operate, but may switch to Bypass mode if the load increases. The alarm resets when the condition becomes inactive.

LED is on. 1 beep every second. Overtemperature The UPS internal temperature is too high or the fan has failed. Turn the maintenance bypass switch to the SERVICE position. Otherwise, shut down the UPS. Clear vents and remove any heat sources. Allow the UPS to cool. Ensure the airflow around the UPS is not restricted. If the alarm disappears, turn the maintenance bypass switch back to the UPS position. If the condition persists, contact your service representative. Contact your service representative.

LED is on. 1 beep every second.

Battery test failed

The batteries need service.

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Alarm or Condition The UPS does not start.

Possible Cause The main utility breaker is off. The input circuit breaker is off. The remote emergency power-off (REPO) switch is active or the REPO connector is missing.

Action Verify that the main utility breaker is on. Verify that the UPS input circuit breaker is on. Reset the REPO switch and restart the UPS. Verify that the REPO connector is present. Supply power to the connected equipment: Press any button on the front panel display to activate the menu options. Press the button on the front panel display and then press the button to select the TURN UPS ON/OFF menu. Press the button to select the TURN UPS ON option; press the button. Press and hold the button for three seconds, until the UPS stops beeping. Apply utility power for 48 hours to charge the batteries. If the condition persists, contact your service representative. Switch all battery circuit breakers to the ON position.

Power is not available at the UPS output terminals.

The UPS is in Standby mode.

The UPS does not provide the expected backup time.

The batteries need charging or service.

The battery circuit breakers are in the OFF position. Check Parallel Board The UPS is not recognizing another parallel unit.

From the UPS Status menu, select the Units on CAN Bus option and verify that all UPSs appear in the list. If any UPS is missing, verify the Powerware Hot Sync CAN Bridge Card connections and recheck the status from the UPS front panel. If all UPSs appear in the list, check the pull-chain wiring (see page 68). Set the system to internal Bypass mode (see page 79). If the condition persists, contact your service representative. Shut down the UPS where the alarm is indicated. Switch the UPS breaker on the Tie Cabinet to the ON position. Start up the UPS. Select the System On option through the front panel of the UPS that was turned off. Verify the CAN wiring (see page 68). Verify the pull-chain wiring (see page 68). If the condition persists, contact your service representative.

Abnormal output voltage at startup

The UPS breaker on the Tie Cabinet was not switched to the ON position properly.

Selective Trip

The Powerware Hot Sync CAN Bridge Card is not wired correctly.

Silencing the Alarm

Before silencing an alarm, check the alarm condition and perform the applicable action to resolve the condition. Press any button on the front panel display to silence the alarm. If the alarm status changes, the alarm beeps again, overriding the previous alarm silencing.

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TROUBLESHOOTING

Service and Support

If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the following telephone numbers and ask for a UPS technical representative. United States: Canada: All other countries:

1-800-843-9433 1-800-461-9166 ext 260 Call your local service representative

Please have the following information ready when you call for service:

S Model number S Serial number S Firmware version number S Date of failure or problem S Symptoms of failure or problem S Customer return address and contact information

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Chapter 14

Warranty

Limited Factory Warranty

ThreePhase Eaton 9355 UPS Products
WARRANTOR: The warrantor for the limited warranties set forth herein is Eaton Corporation, an Ohio Corporation (Eaton). LIMITED WARRANTY: This limited warranty (this Warranty) applies only to the original end-user (the End-User) of the Eaton 9355 UPS Products (the Product) and cannot be transferred. This Warranty applies even in the event that the Product is initially sold by Eaton for resale to an End-User. WHAT THIS LIMITED WARRANTY COVERS: The warrantor warrants,with the terms of this Warranty, that the Eaton three-phase UPS electronics,
Eaton-built accessories, and Eaton -built battery cabinets (individually and collectively, the Warranted Items) are free from defects in material and workmanship. For Product installed (and currently located) in the fifty (50) United States and the District of Columbia, if, in the opinion of Eaton, a Warranted Item is defective, Eaton's sole obligation, at the option of Eaton, will be to refurbish or replace such defective Warranted Item (including the costs of providing diagnosis, service, and labor [labor coverage]). The defective Warranted Item will be refurbished or replaced onsite at the End-User's location or such other location as determined by Eaton. Any parts that are replaced may be new or reconditioned. All parts replaced by Eaton shall become the property of Eaton. For Product installed (and currently located) outside the fifty (50) United States and the District of Columbia, if, in the opinion of Eaton, a Warranted Item is defective, Eaton's sole obligation, at the option of Eaton, will be to refurbish or replace such defective Warranted Item (not including the costs of labor coverage). The defective Warranted Item will be refurbished or replaced onsite at the End-User's location or such other location as determined by Eaton. Any parts that are replaced may be new or reconditioned. All parts replaced by Eaton shall become the property of Eaton.

LIMITED WARRANTY PERIOD:

The period covered by this Warranty for Product installed (and currently located) in the fifty (50) United States and the District of Columbia is ninety (90) days from the date of Product purchase for labor coverage and twelve (12) months from the date of Product purchase or eighteen (18) months from the date of Product shipment, whichever occurs first, for the refurbishment/replacement of parts. The period covered by this Warranty for Product installed (and currently located) outside the fifty (50) United States and the District of Columbia is ninety twelve (12) months from the date of Product purchase or eighteen (18) months from the date of Product shipment, whichever occurs first, for the refurbishment/replacement of parts.

WHAT THIS LIMITED WARRANTY DOES NOT COVER: This Warranty does not cover any defects or damages caused by: (a) failure to properly
store the Product before installation, including the trickle charge of batteries no later than the date indicated on the packaging; (b) shipping and delivery of the Product if shipping is FOB Factory; (c) neglect, accident, fire, flood, lightning, vandalism, acts of God, Customer's neglect, abuse, misuse, misapplication, incorrect installation; (d) repair or alteration not authorized in writing by Eaton personnel or performed by an authorized Eaton Customer Service Engineer or Agent; or (e) improper testing, operation, maintenance, adjustment, or any modification of any kind not authorized in writing by Eaton personnel or performed by an authorized Eaton Customer Service Engineer or Agent.

This Warranty is not valid: if the Product's serial numbers have been removed or are illegible. Any Warranted Items repaired or replaced pursuant to this Warranty will be warranted for the remaining portion of the original Warranty subject to all the terms thereof. Labor warranty is not provided for Product located outside of the fifty (50) United States or the District of Columbia. Any equipment, parts, or materials included in the Product and not manufactured by Eaton are warranted solely by the manufacturer of such equipment, parts, or materials and are not included as part of this Warranty. Batteries are not warranted by Eaton. THIS WARRANTY IS THE END-USER'S SOLE REMEDY AND IS EXPRESSLY IN LIEU OF, AND THERE ARE NO OTHER EXPRESSED OR IMPLIED GUARANTEES OR WARRANTIES (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE, WHICH ARE EXPRESSLY DISCLAIMED). LIMITATION OF LIABILITY: In no event shall Eaton be liable for any indirect, incidental, special, or consequential damages of any kind or type
whatsoever, or based on any claim or cause of action, however denominated. Eaton shall not be responsible for failure to provide service or parts due to causes beyond Eaton's reasonable control. In no case will Eaton's liability under this Warranty exceed the replacement value of the Warranted Items.

END-USER'S OBLIGATIONS: In order to receive the benefits of this Warranty, the End-User must register the product warranty (via mail or online
at [Link]/PQ/Register); use the Product in a normal way; follow the Product's user's guide; and protect against further damage to the Product if there is a covered defect.

OTHER LIMITATIONS: Eaton's obligations under this Warranty are expressly conditioned upon receipt by Eaton of all payments due to it (including interest charges, if any). During such time as Eaton has not received payment of any amount due to it for the Product, in accordance with the contract terms under which the Product is sold, Eaton shall have no obligation under this Warranty. Also during such time, the period of this Warranty shall continue to run and the expiration of this Warranty shall not be extended upon payment of any overdue or unpaid amounts.

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COSTS NOT RELATED TO WARRANTY: The End-User shall be invoiced for, and shall pay for, all services not expressly provided for by the terms of
this Warranty, including without limitation site calls involving an inspection that determines no corrective maintenance is required. Any costs for replacement equipment, installation, materials, freight charges, travel expenses, or labor of Eaton representatives outside the terms of this Warranty will be borne by the End-User.

OBTAINING WARRANTY SERVICE: In the USA, call the Eaton Customer Reliability Center 7x24 at 800-843-9433. Outside of the USA, call your
local Eaton sales or service representative. For comments or questions about this Limited Factory Warranty, write to the Customer Quality Representative, 3301 Spring Forest Road, Raleigh, North Carolina 27616 USA.

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