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Betway Payout Issue Chat Transcript

The conversation involved a customer named Innocent who reported not receiving a payout for a bet placed over an hour ago. The customer provided a betslip ID and account number but was left waiting in the chat queue for an agent. The interaction ended with the customer leaving the conversation before receiving assistance.

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bandainnocent523
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20 views1 page

Betway Payout Issue Chat Transcript

The conversation involved a customer named Innocent who reported not receiving a payout for a bet placed over an hour ago. The customer provided a betslip ID and account number but was left waiting in the chat queue for an agent. The interaction ended with the customer leaving the conversation before receiving assistance.

Uploaded by

bandainnocent523
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Interaction ID: 19396902

Conversation Between:
Customer Name: INNOCENT
Agent Name: null

Started: 1/15/2025, 10:05:51 AM


Ended: 1/15/2025, 10:07:42 AM

-- BEGIN TRANSCRIPT --
[1/15/2025, 10:05:51 AM] from: Athena™ :: Please select an option below
[1/15/2025, 10:05:53 AM] from: INNOCENT :: My Bets
[1/15/2025, 10:05:53 AM] from: Athena™ :: Please select an option below
[1/15/2025, 10:05:55 AM] from: INNOCENT :: Placed a bet, game has ended, I have not
received my payout
[1/15/2025, 10:05:55 AM] from: Athena™ :: When did the game end?
[1/15/2025, 10:05:56 AM] from: INNOCENT :: Over an hour ago
[1/15/2025, 10:05:56 AM] from: Athena™ :: Please enter the betslip ID for the bet
you need help with
[1/15/2025, 10:06:01 AM] from: INNOCENT :: Betslip ID: 338198530
[1/15/2025, 10:06:01 AM] from: Athena™ :: Please enter your Betway account number
(example: 265831231234
[1/15/2025, 10:06:14 AM] from: INNOCENT :: 265882681859
[1/15/2025, 10:06:14 AM] from: Athena™ :: Great, thank you for the information. You
are in our chat queue, please wait for the next available agent.
[1/15/2025, 10:06:35 AM] from: INNOCENT :: Noted
[1/15/2025, 10:06:35 AM] from: Athena™ :: Hang on we're nearly there...
[1/15/2025, 10:07:04 AM] from: INNOCENT :: Ok
[1/15/2025, 10:07:04 AM] from: Athena™ :: Hang on we're nearly there...
[1/15/2025, 10:07:42 AM] Notice :: Customer has left the conversation.
[1/15/2025, 10:07:42 AM] from: Athena™ :: Interaction Transcript
-- END TRANSCRIPT --

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