Advanced Diploma - April - 2018
Advanced Diploma - April - 2018
ADVANCED DIPLOMA
SUBJECT A510
RISK, REGULATION AND CAPITAL ADEQUACY
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
Three hours are allowed for this paper. You should answer all questions in Part I,
the compulsory question in Part II and three out of the five questions in Part III.
Where a question is split into parts (a), (b) etc, marks for each part are only
shown if they are split unevenly between the parts and you should spend your
time in accordance with the allocation.
It is important to show each step in any calculation, even if you have used a
calculator.
You may find it helpful in some places to make rough notes in the answer
booklet, if you do this, you should cross through these notes before you hand in
the booklet.
1. What are the characteristics of normal distribution?
Solution No. 1
The main features of the normal distribution are
It is a theoretical distribution
It is systematical
The main lies at the point under the peak of the curve
The two tails of the curve theoretical never torch the horizontal axis
Exclusion: Most policies carry standard exclusion. E.g War risks, nuclear risk
Solution No: 3
The Acronyms means:
a) Chartered insurance institute of Nigeria
f) Arithmetic Means
F CF
100 – 149 15 15
150 – 199 22 37
200 – 249 26 63
=
=
= 250 + 11.74
= 261.74
Find:
(i) The Arithmetic mean.
(ii) The Mode
Solution No. 5
(iii) The arithmetic means for the Data means
(iv) E.g.
(v) i.e. 78+76+71+73+75+3000+7000+69+72+78+78
(vi) =10,670
(vii) N = 11
These are physical measures that alter the risk by physical means. Examples are
Locks and Bolts, fire escape and safety goggles.
people act in the appropriate way to reduce the risk. Example: safety committee,
permits to work, security patrols, no smoking rules.
7. What is your understanding of MPL? What are the factors to be taken into
consideration in arriving at EML of a particular risk?
Solution No. 7
Meaning of MPL OR EML
This is the maximum that the risk survivors below will be subjected to of a loss
Factors taken into consideration are
- No Division
- Division with wall separating each unit
kinds.
8. List six (6) items which are regarded as Admissible Assets under the
solvency margin rules.
Solution No: 8
- Motor Vehicles
- Claims receivable
Part II
(b) Comment on whether you think this is a good estimate or not. Silver life
Assurance claims that the ages next birthday of proposers as 30 years, a
standard deviation of 11 years and median age of 35 years. Silver life
Assurance claims that the ages next birthday of their proposers are less
varied than those of Melbourne Life Assurance.
(Fx2 = X2 x FX)
(a) The average age of the proposer is equal to the mean of the proposers
That is
Mean = =
= 3,670
(b) A mean calculated from group data can be quite reliable provided the
intervals are fairly small. In this case, the group in interval is rather large
but the mode, mean and median are in the same group interval and the
estimate is probably quite good.
The deviation
=
= = 10.36
The coefficient of variation
= 28.23
Coefficient of variation
%
= 36.70
(c) The ages of proposers of silver life Assurances are infact more varied than
the ages of proposer of Melbourne Assurance PLC. The claim by silver
Assurance that the ages of their proposers are less varied than those of
Melbourne is therefore not correct.
(d) As far as skewness is concerned, we shall use pearson’s coefficient of skew
Pearson’s coefficient skew
= -1.346
Part III
10(a) Briefly explain the structure and administration of Risk Management.
(14 marks)
(c) Discuss the advantage and disadvantage of check list method of risk
identification. (10 marks)
Solution 10 (c)
Advantage of check list as a method of risk identification
The basis intention of the check list is that a preform is sent to the site for
completion by someone there. The check list acts as the source information
about risk. It has to be carefully drawn.
Advantage
They can be a quick and effective mean by which risk are identified.
- The cost is kept very low, as people on site are doing the bulk of the work
- They allow for easy comparison of risk by year or by unit
- They can be adopted very easily to changes in the make-up of a business
- They encourage others to get involved in the job of risk identification
Disadvantage
- The information which comes to the risk identified is passive.
- There can be low response rate to the check lists
- The forms can contain ambiguities there questions and terms are
misunderstood.
- The results may be unreliable.
11. Distinguish and describe three (3) main categories of liability insurance
and specific risk control measures that can be applied to each category.
(34 marks)
Solution No: 11
Liability risks are generally more difficult to control than those associated with
property. This is because they may arise through the organization’s many faceted
relationship with employees, customers, intermediaries, suppliers and the public
at large.
It is clearly impossible to eliminate liability risks entirely, but some of the
measures highlighted below can significantly reduce the problem.
(1) Employer’s liability risk control
This is centered on the subject of health and safety at work. It involves
measures to protect employees from dangerous machinery, toxic
chemical, dust, noise and the many other hazard that arise in the
workplace. Some of the more common measure are: guarding machines
and providing protective clothing. These and many other measures are
specified by legislation.
Equally important are the supporting soft measures, such as clear lines of
responsibility, safety training, regular inspections, safety committees and
effective accident reporting. Since the most common of all industrial
accidents are falls, one of the most effective risk control measures is simply
good housekeeping.
(2) Public Liability risk control
The protection of members of the public who come into contact with the
organization requires a similar approach to those highlighted under
employer’s liability-keeping them away from dangerous area, maintaining
good housekeeping etc.
One area that does merit distinct consideration is that of environment
pollution. Industry has polluted the air, water and land for centuries.
Changing public attitude have led to more litigation and more legislation.
Some hard measures include air filters and bonding for storage tanks.
There is also a wide range of procedures such regular monitoring of
emission, effective methods of removing toxic waste and contingency
planning for when an event does occur.
(3) Product liability risk control
The move towards stricter liability for manufacturers for any injury or
damage caused by their products has had an impact on product liability
risk control. It has gone beyond quality control system designed to
prevent faculty products getting into the market.
A manufacture must also consider how the product could be misused. The
packaging and instruction leaflet could give rise to liability actions. Risk
control needs to be considered at every stage of the design,
manufacturing and marketing of products.
(b) Discuss the components which make up life assurance pricing. (20 marks)
Solution No: 12
(a) Fundamental Risk Characteristics
- They arise from causes outside the control of any individual or a group of
individuals
- The effect of fundamental risk is felt by a large number of people.
- The examples are: earthquakes, floods, famine, volcanoes and other
natural disasters.
- Social change, political intervention, terrorism and war are also example of
fundamental risks.
Particular Risk Characteristics
- They are more personal in their cause and effect
- Examples are: fire, theft, work related injury and motor accidents.
- These risk arise from individual causes and affect individual in their
consequences
- Risk is dynamic concept and particular classification of risk can move to
fundamental. An example is unemployment.
(b) The components that make up life assurance pricing include:
- Mortality
- Expenses
- Investments
- Contingencies
Mortality is concerned with the risk of death. Actuarial table tell us the expected
number of people in a group who will survive for give number of years.
Expenses the life assurer must also cover its expenses. Expenses include: salaries,
office cost, provision of IT system and services, advertising and commission.
These must be recovered.
Investments an estimate of investment income that will be generated in years to
come is a major factor in determining premium.
Contingencies the final component of the premium is a form of reserve for
unexpected contingencies. The contingency factor provides this safety margin.
13(a) Outline and give examples of the types of measures that might be used to
control fire risk (24 marks)
14(a) Describe three (3) forms of data presentation now commonly used in
Nigerian companies annual reports and accounts. What are the
advantages of such forms of representation?
(b) The following table shows the production figures of a new insurance
company by class during the first 3 years of operation (figures in N
million).
Class of Nigeria 1st Year 2nd Year 3rd Year
MOTOR 9 13.5 15
MARINE 18 20 21
FIRE 12 15 18
GENERAL ACCIDENT 13.5 16 16
Over three year period, total management expenses were given as N90m
of this, N18m relates to accommodation and travelling while the expenses
for each class of insurance is taken as being proportional to the total
production in that class.
Using a pie chart, show the allocation of expenses over the three-year
period, after subtracting the management expenses (including
accommodation and travelling) on the four classes of business.
Solution 14
a. Forms of Data Presentation.
i. Text Presentation.
ii. Tabular presentation.
iii. Diagrammatical Graphical presentation
TEXT
This is the main method of conveying inflammation as of it used to explain results
and trends, and provide contextual information. Data are fundamentally
presented in Paragraphs or sentences.
Text can be used to present data, provide interpretation and also emphasize
certain data.
TABULAR PRESENTATION
Tables convey information that has been converted into words or numbers in
rows and columns.
Essential features of a table are:
Title to give adequate information about it.
Column and Row caption for identification.
Source i.e origin of figures and
Foot note: to give some details information of some figures in the bible.
DIAGRAMATIC/GRAPHICAL PRESENTATION
This involves the use of diagrams/graphs/charts to present information. It reflects
the relationship, trend and compares’ among variables presented. Furthermore,
graphs simply complex information by using images and emphasizing data
pattern or trends, and are useful for summarizing, exploring or exploring
quantitative data. Examples of Diagrammatic graphical presentation include: Bar
charts, pie charts, Histograms, olive, Pictograms etc.
B.
Class of operation 1st yr 2nd yr 3rd yr Total
Motor 9 13.5 15 37.5
Marine 18 20 21 59
Fire 12 15 18 45
General Accident 13.5 16 16 45.5
Total 52.5 64.5 70 187
SOLUTION 14B
Class of operation 1st yr 2nd yr 3rd yr Total
Motor 9 13.5 15 37.5
Marine 18 20 21 59
Fire 12 15 18 45
General Account 13.5 16 16 45.5
Total 52.5 64.5 70 187
Total management Expenses = 90 million
Less Acc. And Travelly Exp: 18 million.
72 million
Allocation of production Expenses based on the incurable class.
Pre chart.
Class of operation proportion ratio
Motor 37.5 x 360 = 72.19
187
Marine 59 x 360 = 113.58
187
Fire 45 x 360 = 86.63
187
Lien. Accident 45.5 x 360 = 87.60
187
Motor 72% marine 113.58
Gen. Acct 87.60 fire 86.63
PIE CHART OF the proportion of Management .\expenses Excluding
Accommodation and Travels
Expense over a period of 3yrs
SUMMARY
Pass Rate: 47.9%
Highest Score: 84%
Lowest Score: 12%
Average Score: 52.4%
SUBJECT A520
COMPANY AND CONTRACT LAW
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
Three hours are allowed for this paper. You should answer all questions in Part I,
the compulsory question in Part II and three (3) out of the five questions in Part
III.
Where a question is split into parts (a), (b) etc, marks for each part are only
shown if they are split unevenly between the parts and you should spend your
time in accordance with the allocation.
You may find it helpful in some places to make rough notes in the answer
booklet, if you do this, you should cross through these notes before you hand in
the booklet.
1. What is Tort? Give an example of a situation where a wrong may be a breach of
tort and contract.
SOLUTION TO QUESTION 1
Tort is a breach of duty fixed by law to all persons, such breach give rise to a possible
civil action by the victim of the tortfeasor’s action.
It is a civil wrong not arising out of contract, the damages are usually liquidated i.e. not
ascertained or fixed before the incident.
Example
Mr. A hires uber car and in the course of the journey the driver drove negligently which
injures him he can sue either for tort of negligence or sue for breach of contract as the
driver has a duty to carry him safely to his destination.
2. What are the remedies open to a beneficiary in the event of a breach of trust?
SOLUTION TO QUESTION 2
The remedies open to a beneficiary in the event of breach of trust are as follows
a. A personal action against the trustees.
b. A right of recovery of the trust property from any person into whose hands the
property has passed or a right to sue in conversion if the trust property has been
converted.
c. In certain situations the beneficiaries can institute criminal proceedings against
the trustees.
3. Mr. Ben visited a store picked a handful of toiletries, approached the cashier and
at the point of payment remembered he had no sufficient money, went back to
his car to pick some money but before his arrival the cashier had sold the
toiletries to another customer. Mr. Ben threatened to sue the supermarket.
Is there a contract in place, if no, at what point will the situation crystallize into a
contract? If yes give your reasons.
SOLUTION TO QUESTION 3
A contract is yet to take place between both parties as consideration which is the money
for the toiletries has not exchanged hands. A contract will take place at the point &
payment for the goods
SOLUTION TO QUESTION 4
The five rules for consideration are;
i. Consideration must be Real or Genuine
The courts will not enforce vague promises or ones which there is no real benefit
or detriment at all – White V Bluett (1853).
ii. Consideration need not be adequate though consideration must have some
value, its general adequacy is irrelevant if one party makes a bad bargain the
court will not step in to mend it.
5. What is Ultra Vires and which purpose does it set out to serve?
SOLUTION TO QUESTION 5
Ultra vires means beyond the powers as opposed to intra vires which is within the power.
Its purpose is to ensure the company does not act beyond the powers for which it was
established.
SOLUTION TO QUESTION 6
It is a breach which takes place before the date for performance has arrived. e.g where a
party indicate he may not be able to perform his part of the bargain before the date of
performance.
SOLUTION TO QUESTION 7
The action for breach of contract is usually an action for unliquidated damages i.e. the
amount of damage to be considered is fixed by the courts i.e unspecified.
8. What is misfeasance?
SOLUTION TO QUESTION 8
Misfeasance is the wrongful acts not involving misapplication of funds or all wrongful
acts in the nature of breach of trust e.g. giving a creditor fraudulent preference
Part II
9(a) What is Frustration and what are the essential provisions of Law Reform
(Frustrated Contracts) Act 1943.
(b) State the conditions that must be met before contributions can arise.
(c) Define Abandonment.
(d) Name and explain the three (3) parties involved with a trust.
SOLUTION TO QUESTION 9
a. Frustration is an event which renders a contract incapable of performance e.g.
death, illness in personal contracts. It automatically bring the contract to an end.
c. Abandonment applies in marine in the event of constructive total loss the assured
is entitled to abandon all rights in the subject matter to the assurer and claim for
a total loss.
d. i. The settlor (or testator where the trust is made by will) He is the person
who creates the trust.
ii. The Trustee – the party to whom the property is conveyed to be held on
trust.
iii. The Beneficiaries – The party for whose benefit the property is held on
trust.
However, it is possible for the same person to be either settlor or trustee &
beneficiary
Part III
SOLUTION TO QUESTION 10
a. A claim made too late is statute barred.
3yrs for personal injuries or libel or slander
3yrs for most other tort actions (property damage claim)
12yrs on a specialty contract (deed)
Limitation of actions may be modified in the instances below:
b. Fraud / Mistake
Where action is based on fraud of the defendant time does not begin to run until
the plaintiff has discovered the fraud or the mistake or could with reasonable
diligence have discovered it.
Plaintiffs who are under a disability where the injured party is under a
disability e.g minor or unsound mind time does not run until the disability
ceases or dies but if he falls victim after time has started to run, no extension
of the limitation period.
Acknowledgement or part payments of debts.
Such acknowledgement must be made within 6yrs period but when a right of
action has accrued to recover a debt of fixed sum of money and the debtor
acknowledges the claim or pays a part of the sum the limitation period begins
anew from the date of acknowledgement or part payment.
c. Privity is a doctrine which captures the rights and duties created by a contract to
the persons who originally made it. A contract between A & B cannot confer
legally enforceable benefit on a third party & cannot impose any duty on the 3rd
party. Dunlop V selffridge (1915)
SOLUTION TO QUESTION 11
a. Choose in action – Is a valuable but intangible piece of property that cannot be
physically seized but only enforced through an action in court.
Whereas a chose in possession is a piece of tangible property which can be sized
or physically controlled.
c. The position of the law is that where the agent incur extra expenses in the
performance of the agency duties. They have a right to be indemnified by the
principal unless the agency agreement provides otherwise.
It is one of the two rights of the agents viz right to remuneration and right to
indemnity.
12(a) What is Agency of Necessity?. State the features which must be present to
establish the Agency.
SOLUTION TO QUESTION 12
a. An agency of necessity may arise if an agent is compelled by some emergency to
exceed his authority, it is an extension of an existing agency relationship & a
person without such a relationship cannot be an agent of necessity.
c. Reinstatement Memorandum
This is a method of statement which provides the insured with an amount that
have been calculated without deduction for wear, tear and depreciation. The
insurers agreed to pay the full cost of reinstatement at the time of reinstatement.
What is the proximate cause of death, support this with a decided case.
SOLUTION TO QUESTION 13
a. Remote Cause
There are inactive and non-efficient causes associated with a loss as opposed to
active, efficient causes an example will survive.
- It was war time
- A ship was hit by an enemy torpedo
- She badly holed and in danger of sinking.
- The master manage to reach the port
- Repair work was started
- a storm blew it up
- The ship was still in danger of sinking this risk being aggravated by the
storm
- To save the harbour from being blocked by the ship if she sank the
harbour master ordered her out of port.
- She succumbed to the storm outside port.
The danger of sinking had never been removed war was deemed to be the
proximate cause-Leyland shipping company V , the storm is the remote
cause.
a. Concurrent causes
There are situations where two causes which are independent of each other it
may occur at the same time and each contributes to the loss e.g a fire may break
out during a riot but independent of it.
b. All the losses traceable to an insured peril will be covered up to the occurrence of
the exception peril after which no losses will be covered.
c. The proximate cause of the death is the fall from the balcony which resulted into
fractures not the accident by the negligent driver Etherington V Lancashaire and
Yorkshire accident Insurance (1909)
14(a) State three (3) major differences between representation and warranties.
(b) State five (5) duties of an Agent to his principal.
(C What is the difference between an Offer and a Counter Offer.
SOLUTION TO QUESTION 14
a. Representation
- Need only be substantially correct
- Allow repudiation only if a beach (misrepresentation) is material.
- Do not normally appear on the policy
Warranties
- Must be strictly and literarily complied with
- Give the right to repudiate on any breach
- Written into the policy except for implied warranties
SUMMARY
Pass Rate: 84%
Highest Score: 72%
Lowest Score: 30%
Average Score: 58.8%
CHARTERED INSURANCE INSTITUTE OF NIGERIA
ADVANCED DIPLOMA
SUBJECT A530
BUSINESS AND ECONOMICS
Three hours are allowed for this paper, which is in two parts.
INSTRUCTIONS TO CANDIDATES
You should answer ALL questions in Part I and four (4) out of the six (6)
questions in Part II
Part I 48 marks
Part II 152 marks
You are advised to spend not more than 45 minutes on Part I. You are strongly
advised to attempt ALL the required questions to obtain maximum possible
marks.
In attempting the questions, you may find it helpful in some places to make
rough notes in the answer booklet, if you do this, you should cross through these
notes before you hand in the booklet.
Answer each question on a new page. If a question has more than one (1) part,
leave several lines blank after each part.
SOLUTION TO QUESTION 1
Factors affecting the demand for non-life insurance are:
Price/premium charged
Mode of premium payment
Income of the insured
Taste and preference of the insured
Economic situation of the country
Product awareness (Advertising)
Legal requirement
2(a) Establish the links between shareholders’ funds, sales and profits.
(b) Mention three (3) ratios commonly used to analyze the performance of insurance
companies.
SOLUTION TO QUESTION 2
a. Shareholders’ funds are used for production of goods and services/ to buy
equipment.
The goods and services are sold.
Profits are made from the sales of the produced goods and services
SOLUTION TO QUESTION 3
a. The sources of short-term
Overdraft
Trade credit
Selling off surplus stock
Selling fixed assets
Encouraging debtors to pay
SOLUTION TO QUESTION 4
a. The three types of profit are
Gross profit – centres around the sales and cost of sales
Operating profit – is gross profit less operating expenses
Net profit – is operating profit less tax and exceptional items.
SOLUTION TO QUESTION 5
Balanced Budget
Budget Deficit
Budget Surplus
6. Aside from selling insurance, list six (6) reasons that an insurer might have for
developing a website.
SOLUTION TO QUESTION 6
Reasons for developing a website by an insurance company
Improving the image of the company
Products and services are advertised.
Gives education and enlighten about the company
Give details about the company profit
Performance of the company in terms of its operation can be published on the
web.
Comparison of the company’s performance of the company over years can be
known
Performance of each season/dept. can be shown
Performance of the company could be compared motion other companies
SOLUTION TO QUESTION 7
CII code of conduct
All CII members should
Behave with complete integrity in their professional life
Comply with the law and with the best principles and practice relating to
insurance
Conduct themselves in a professional and honorable manner towards those with
whom they are in contact in business life.
Observe and apply the guide to good practice
Give due and proper consideration to the requirement and interests of clients
and respecting their confidentiality of information.
Ensure that names of those who do not possess the professional qualification
publish their names as so
Ensure that they do not put the name of the Institute into disrepute.
8(a) State the importance of liquidity for the financial well-being of an insurance
company. (2 marks)
(ii) What are the advantages and disadvantages of a high level of gearing?
(2 marks)
SOLUTION TO QUESTION 8
a. An insurance company must have enough cash to pay creditors at the right time.
If tis liquidity is insufficient, it may not be able to pay its bills on time, which may
lead to its being declared insolvent.
b.i. Hearing indicates the extent of debt financing. A highly geared company has a
lot of debt.
ii. The higher the level of gearing, the more volatile the profitability of the company
will be over time.
Part II
Answer FOUR (4) of the following SIX (6) questions.
Each question carries 38 marks.
9(a) The function of an economic system is to provide solution to the basic economic
problems of how to distribute limited resources to the unlimited human needs.
Identify the three (3) types of economic systems and explain the characteristics of
each system.
(18 marks)
(b) In what way does the Nigeria Insurance industry contribute to the national
economy?
(20 marks)
SOLUTION TO QUESTION 9
The three (3) economic systems are:
i. Free market economy
ii. Planned economy
iii. Mixed economy
(b) Mention the main causes of current account deficit/surplus. (15 marks)
(c) State the factors that affect a floating exchange rate. (12 marks)
SOLUTION TO QUESTION 10
a. Balance of Trade measures how much the country is paying for international
goods and services and how much it is earning abroad from selling Nigerian
goods and services. The figure include all items, from an insurance policy to
crude oil.
International Competitiveness
This is the most important factor that determines a country’s balance of
payment position. Countries that struggle to compete internationally trend
the rum current account deficits. On the other hand, a country that has a
strong and highly competitive economy may have a balance of payment
surplus. Consumers have always sought to spend their incomes wisely
seeking out products that give maximum value for money. When consumers
have a choice firms that are uncompetitive will struggle. If foreign consumers
find Nigeria products less appealing, our export earnings will fall. It import
expenditure rises whilst export earnings fall, the balance of payments will
move towards a deficit.
Exchange Rate
The value of the naira can affect the international competitiveness. The high
exchange rate of the naira will make import value high while export value low
i.e. a high naira will lead to increased expenditure on imports and a balance
of payments deficit.
Trade Cycle
The position of the economy in its trade cycle can have a pronounced effect
on the balance of payments position. During a recession, the balance of
payment usually improves and the level of domestics demand falls- fewer
people buy expensive consumer durables. Many of these durables are
imported so the amount spent on imports in a recession will usually fall.
During a brown the reverse is true. During a brown the reverse is true. The
high levels of domestic demand create a situation where expenditure in
imports recreates e.g. Idoji Audred in the 1970s.
c. The factors that affect a floating exchange route include:
Balance of payments
Difference in inflation rates between various countries
Interests rate differentiate prospects
Confidence in economic
Speculation levels
Amount of government intervention
If a country has a current account deficit its export income will be insufficient to
pay for its import expenditure. Running a trade deficit reduces a country’s long-
term wealth.
Or
Trade surplus increases foreign assets or reduces foreign liabilities whereas Trade
deficit decreases foreign assets or increases foreign liabilities.
11(a) Which organ is responsible for the election of Directors to the Board of Directors
in a limited company? (2 marks)
(c) Explain two (2) ways in which non-executive directors can contribute
meaningfully to the success of the company (6 marks)
(d) Explain the three (3) broad types of organizing insurance companies.
(12 marks)
(e) Identify jobs that are associated with Head Office or Regional office of an
Insurance Company. (10 marks)
SOLUTION TO QUESTION 11
a. The shareholders are responsible for the election of Directors
e. The job of those working in the head office or regional office include:
To communicate strategies decided by the Board down to branch level
To set and monitor performance targets for the organisation at branch level
To make day –to-day operational decisions.
To provide the branches with support in the field e.g. training.
To achieve the objectives set down by the need or regional office
The collect performance data which are than communicated back up he
hierarchy.
(c) List and discuss five (5) areas of use of Information Technology in insurance
marketing and distribution. (20 marks)
(d) Give two (2) examples of network used in the insurance industry.
(2 marks)
SOLUTION TO QUESTION 12
a. EDI involves the direct transfer of business data between the computer
applications of two or more trading partners (e.g a Broker and an insurer).
e. The type of industry for which EDI is most suited are those characterized by large
volumes of routine business data which flows in predictable patterns between a
relatively limited set of trading partners.
(b) Discuss fully the factors mentioned in (a) above in relevance to the insurance
industry. (34 marks)
SOLUTION TO QUESTION 13
a. Factors of production are:
Land
Labour
Capital
Entrepreneurship
For the insurance industry, the only land required is the physical space to
build an office block. This can be very expensive as insurance companies
are usually forced into locating in central business districts where land
prices are high.
(b) State four (4) reasons for the preparation of a budget. (12 marks)
(c) Identify the steps involved in the setting out of a budget for business purposes.
(18 marks)
(d) Explain in details what you understand by the term ‘Variance’ in relation to
budgets. (4 marks)
SOLUTIONS TO QUESTION 14
a. Budget is a plan expressed in financial or quantitative form. A budget is active in
that it is something to be achieved. It will be prepared in advance of activity and
will relate to a specific time period.
d. A variance is the difference between actual and budgeted performance and must
be expected unless the budget was remarkably accurate. The variance may be
positive (budget exceeded) or negative budget not met)
SUMMARY
Pass Rate: 86%
Highest Score: 84%
Lowest Score: 23%
Average Score: 64.4%
CHARTERED INSURANCE INSTITUTE OF NIGERIA
ADVANCED DIPLOMA
SUBJECT A655
RISK MANAGEMENT
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
Three (3) hours are allowed for this paper. You should answer all questions in
Part I, the compulsory question in Part II and three (3) out of the five (5)
questions in Part III.
Where a question is split into parts (a), (b) etc, marks for each part are only
shown if they are split unevenly between the parts and you should spend your
time in accordance with the allocation.
Answer each question on a new page. If a question has more than one part, leave
several lines blank after each part.
It is important to show each step in any calculation, even if you have used a
calculator.
You may find it helpful in some places to make rough notes in the answer
booklet, if you do this, you should cross through these notes before you hand in
the booklet.
1. What is the difference between Speculative and Operational Risk?
SOLUTION 1
Speculative Risk is where a director or manager chooses to place money or other
resources at risk. The objective of using risk capital in this way would be to make profit
or other gain. In doing so, that manager should consider, as part of the decision, what
gain could be made and balance this with the ‘downside’ risk.
Operational risk is where something unplanned and unpleasant hits the organisation
itself and causes damage or hurts its people.
2. What sources of information are available to the risk manager from within the
organization?
SOLUTION 2
(a) Existing officials
(b) Existing documents and
(c) Material produced by the risk management department.
SOLUTION 3
This information is useful but provides only part of the picture. There is a possibility that
the input data may be neither complete nor accurate. There are exposures also in that
the historical data may not:
Reflect how the organisation and its environment are currently changing
Capture the way that loss experience in themselves may changes in the light of
recent experiences; and
Deal effectively with infrequent, possibly catastrophic risk.
SOLUTION 4
Saving risk management expenditure that may not be economic
Saving the profit and administration costs that would be retained by an insurer
Avoiding the wastage of administrative and control costs in continually recycling
the same monies to and from the insurers.
Cash is retained and used to produce value within the organization.
Risk retention shows clearly the ownership risk, especially the ownership that lies
in local and group managers. The “local” ownership of risk and its consequences
often encourages greater care with an organization’s liabilities and assets.
5. Do risk managers set out to remove all risks? Justify your view.
SOLUTION 5
No they set out to reduce the probability or severity of risk incidents down to a level that
is commercially acceptable to the organization and its stakeholders.
6. What are the three (3) main headings of the “asset” of an organisation that may
be at risk?
SOLUTION 6
Human assets
Physical assets including in all its forms and
Intellectual assets.
SOLUTION 7
An impaired product may need to be recalled back to the factory for alteration or
destruction. The process of recovering a large number of widely distributed products is
in itself expensive and damage to relationships.
Such a product recall can bring long-term damage to the confidence the public
holds in the product and the brand name.
A poor quality product may also cause bodily injury or illness to the consumers
and could bring about litigation against the manufacturer.
8. What does the risk manager need to consider when looking at different risk
financing options?
SOLUTION 8
The potential costs that may be faced within a defined time period
Whether these estimates are the maximum probable losses or maximum possible
losses
The total possible cost of risk and separately the maximum potential cost of one
single loss and
When such loses would need to be funded.
Part II
9. You are the Risk Manager of Ikeja Electric Delight. The Managing Director has
requested that you address the entire management on how unexpected but
damaging incidents can affect the company.
Write out your speech and in conclusion mention what your department is trying
to achieve with risk controls.
SOLUTION 9
Write out your speech and in conclusion mention what your department is trying to
achieve with risk controls.
Candidate should present their answer in report form stating that Ikeja Electric can have
such incidents as:
Injury to or death to any category of workers
Lost of revenue and cash flows
Legal obligations to reimburse customers, staff and or third parties.
Damage and loss of equipment, building, money and other form of assets/
valuables.
Harm to “off balance sheet assets” such as reputation, intellectual property,
distribution and marketing systems.
Loss of government support and creation of compelling agencies thereby causing
shift in customer base.
Planned programme may be force to stop
Ability to continue operations as planned may also stop
What risk manager or the department is trying to achieve with risk controls are:
Reduce the frequency of damaging incidents
Reduce or remove the chances of targeted risk incident occurring at all
Reduce or remove the extent of damage that may develop within one incident or
over a period of time.
Prepare beforehand so that an organization can respond quickly and effectively
to a damaging incident.
Part III
10(a) How can external threats change? Give five (5) examples.
(b) Can organizations where there are no competitors for example, a local or national
government department still have significant and immediate damage if service
users lose confidence?
SOLUTION 10 A
Any five of:
Climates change year by year and progressively over longer periods
Politics of countries change as do political attitudes to individuals social factors
Losses experienced by others and the organization itself, change expectations
and likely loss levels.
Science evolves and brings new knowledge to risk scenarios. This knowledge can
identify new threats. Science – especially medical science can reduce or raise the
expectation of injury and other loss scenarios.
Fashion change: items that are attractive to thieves will vary
Law change, as do legal practices
Regulators demand new standards
Wars and civil wars may start, change gear or cease.
SOLUTION 10B
Yes, The lack of confidence may harm relationships with the service user. They can
become much more demanding of service and reassurances them usual. This will create
additional work pressures.
They may for example have created a call centre or other form of electronic service
delivery. If that fails, their people will revert wholesale to older methods of
communication (e.g. the telephone, letter, or personal visit) the infrastructure to handle
such large scale contact in these ways has most likely been removed during the move to
electronic delivery. The chaos caused by such new large – scale demands ones that could
not possibly be satisfied – may turn damage into a disaster.
11(a) What aspects of a risk incident can affect the amount of the resultant financial
loss?
(b) What are the consequences of risk be transferred to another organisation by the
rise of terms within contracts? Give examples.
SOLUTION 11A
Monetary cost:
The cost of replacing capital assets
Loss of income, continuing costs and possibly increased costs whilst factories and
other assets are being replaced.
Timing of litigation and other necessary payments
Repeated incidents within one accounting period
Critically to the business of the amount of time needed to reinstate services and
Administration costs and opportunity costs in the diversion of resources from
mainstream operational needs.
SOLUTION 11B
A lease for the use of property can establish whether the tenant remains responsible
if the property is rendered unusable by fire or by another external cause.
Delays in delivery of goods can cause financial penalty clauses to be invoked.
One party may create an individual legal entity for the purpose of the contract in
an attempt to limit liabilities and losses to that legal entity alone.
A contract clause may define the ownership of intellectual property; a very useful
classification whenever the relationship is terminated
Payments may be demanded within a defined period and that credit and other
insurance is arranged by one of the parties. A mortgagor, for example will
demand that the building that is the security for the loan, is not only insured but
that the insurance is endorsed to recognize their contractual interest.
(b) What challenges can a risk manager face when trying to protect the good name
of the organisation in the face of a major media attack?
SOLUTION 12A
A “pollutant”
A “receptor” (e.g. human and other ecosystem such as rivers etc)
A “pathway” between the two.
13(a) What would a risk manager be trying to achieve when establishing a continuity
plan?
(b) What risks may an organisation consider to be killer risks?
SOLUTION 13A
A fast, authorized and visible control of the incident and its aftermath.
Damage containment as far as is possible
Security and safety is reinstated
Damage assessments are received with confidence and acted upon
Financial and operational controls remain in place
The brand value is protected
Immediate responsibilities are met and
The return to “business as usual” is accelerated.
13B
Brand Value and credibility
Retention of the customer base
IT and other facilities management that provides group – wide services
Retention of an adequate skill base across the organization
Regulatory and licence approvals
Business control including financial controls and Solvency
14(a) When agreeing risk tolerance levels for the organisation’s risk policy statement,
why is there a need to be aware of minority shareholders?
(B) What factors, other than probability and severity could affect an organisation’s
decision to manage a risk?
SOLUTION 14A
If a large organization feels able to accept a certain level of risk for its own retention it
create a situation where the minority shareholders will by definition, be retaining a
proportion of that risk themselves.
The minority shareholder may have quite a different ability to absorb risk.
Therefore, they will need to be aware of the potential impact on them and agree
to their retention of their proportion of the next exposure.
14B
The risk of committing illegal acts
Statutory or regulatory requirements and
The managements own cultural approaches and preferences.
SUMMARY
Pass Rate: 6.0%
Highest Score: 80%
Lowest Score: 11%
Average Score: 45.3%
CHARTERED INSURANCE INSTITUTE OF NIGERIA
ADVANCED DIPLOMA
SUBJECT A735
LIFE ASSURANCE
INSTRUCTIONS
Three hours are allowed for this paper, which is in three parts.
INSTRUCTIONS TO CANDIDATES
Three hours are allowed for this paper. You should answer all questions in Part I,
the compulsory question in Part II and three out of the five questions in Part III.
Where a question is split into part (a), (b) etc, marks for each part are only shown
if they are split unevenly between the parts and you should spend your time in
accordance with the allocation.
Answer each question on a new page. If a question has more than one part, leave
several lines blank after each part.
It is important to show each step in any calculation, even if you have used a
calculator.
You may find it helpful in some places to make rough notes in the answer
booklet, if you do this, you should cross through these notes before you hand in
the booklet.
1. What is and the need for Reassurance of life assurance business?
Solution 01
The main reasons why life offices reassure are for:
The maintenance of financial stability and
To meet the requirements of the National Insurance Commission (NAICOM) that
adequate reassurance arrangement must be in force for both new and existing
members
4 Marks
Other reasons are:
Technical assistance by way of training
Underwriting advise and
Product development advice
2 Marks
Solutions 02
A guaranteed Annuity is an immediate Annuity which is guaranteed for a minimum
period regardless of when the annuitant dies
For example: an annuity guaranteed for 10years will be payable for ten years or for life
whichever is longer. If the annuitant dies during the guaranteed period, the balance of
the guaranteed installments will be payable to their estate or a commuted cash sum may
be paid instead. 2 Marks.
3(a) State five (5) requirements that must be complied with for a life assurance
contract to be legally valid.
SOLUTION 03
a) The five (5) requirements are:
Offer and Acceptance
Consideration
Capacity to contract
Insurable Interest and
Consensus adidem (Complete agreement of the mind)
SOLUTION 04
A cancellation Notice must be issued for all Life Assurance policies and Life Annuities
except for:
Term Assurance for less than 10 years or not running after 70 years where there
are no conversion or extension options
Conventional Income Protection Insurance
Life Policies for 6months or less.
Policy holders usually resident outside U.K. but in another European Union (EU)
areas country.
(02 Marks)
SOLUTION 05
Annually, a valuation is made of the life fund’s assets and liabilities as a result of which a
surplus may emerge. Some of this surplus is allocated to the with-profit policies in the
form of bonuses thereby increasing the sum assured. There is also usually a terminal
bonus payable on maturity or death claims.
(6 Marks)
SOLUTION 06
Settlement is a trust where there are succession of interests such as “to my wife for life
and thereafter, our children in equal shares “
The wife is the life tenant and is entitled to the income from the trust property,
but cannot touch the capital.
The children do not get their share of the capital until their mother dies.
The term “settlor” is the name given to the person creating a settlement as well
as the person creating a simple trust.
(06 Marks)
(b) State four (4) businesses regulated by P.I.A for products providers.
SOLUTION 07
a) - P.I.A. means Personal Investment Authority
- It is self-regulatory organization (SRO) which regulates long-term Insurance
business and unit- trusts.
(02 Marks)
b) The Investment business regulatory by P.IA. are:
- Life Assurance
- Unit Linked Income Protection Insurance
- Unit Trusts
- Annuities (04 Marks)
8(a) Describe underwriting and state the benefits to the life office.
(b) State four (4) avocation or hobbies with higher risks of death.
SOLUTION 08
a) Underwriting is the process of assessing a proposal and deciding whether to
accept the risk or not and if so, at what rates of premium.
Part II
9(a) Mr. Justus Musa Oguns, the owner of ‘Shop Well’, a multi million consumer
goods store has approached you as the manager of a life office as to how to
minimize his financial losses through the death of some of his customer on hire
purchase arrangements.
(b) List five (5) main sets of circumstances that may require Life Assurance Policies.
(c) Explain the features of Income Protection Insurance and State how it differs from
Life Assurance Contract.
SOLUTION 09a
1) The Product recommended for Mr. Justus Musa Oguns circumstances is Group
Credit Insurance
10 Marks
2) The Recommended Products features includes:
- Group Credit Insurance provides cover for an outstanding debts on the hires’
or debtors’ death
- Premium are charged on the basis of a decreasing term assurance
- Policy does not cover arrears of unpaid debt
- Loan agreement’s duration must not exceed 3 years
- There is a limit of liability on any one life,
- The Lenders (Mr. Oguns ) will be the policy holder and then pays the
premium
- The borrowers/ customers on hire purchases agreement are not party to the
contract
- The policy is suitable for hire purchase and credit sale of customer goods.
3) At the time of a claim, the life office requires the production of the death
certificate of the debtor together with the credit agreement
SOLUTION 09 b
The main set of circumstances that requires Life Assurance policies includes:
- Premature death
- Education
- House Purchase
- Inheritance tax
- Savings for retirement
- Savings for investment
- Provision for pension
- Income in old age (Annuities)
- Terminal illness
- Critical illness
- Partnership
10 Marks
SOLUTION 09C
1) Basic Purpose: Cover against inability to earn income due to sickness or accident
Insured Event: Inability to work after the expiry of an agreed deferred period
Event must occur: before retirement age at which time cover will automatically cease
Surrender Value: Usually none, but sometimes available with unit linked permanent
Health Insurance
Common Variations: Increasing benefits (unit linked) for as long as the insured keeps
paying premium and complies with any relevant policy conditions, the insurer cannot
cancel the policy or increase the premium no matter how many claims made. Income
protection Insurance (IPI) is classified as a long term insurance under the FSMA 2000.
08 Marks
2) Income Protection Insurance (Permanent Health Insurance) differs from Life assurance
in that it pays out only when the insured is unable to work due to illness or accident. It
provides a regular income (usually monthly) when the insured may no longer be able to
work normally,
The office is insuring a person’s health rather than their life, whereas, life assurance pays
out a lump sum at death of the policyholder
(07 Marks)
Part III
(b) State four (4) categories of individual that can be appointed as company
representative.
SOLUTION 10
a) Polarization requires that in order to sell or advise on life assurance, a person
must be either a representative of life office or an independent intermediary.
i) - No one individual can be a representative as well as an independent
intermediary.
- An independent intermediary can sell the contract of any company
- The duty of a life office’s representative is to choose the best contract for
their clients from the company’s range
- Whereas, the independent intermediary has a duty to choose the best
contract for their clients from all the companies in the market
10 Marks
ii) The difference in the legal status is that:
- A company representative is the agent of his company whereas an
independent intermediary is the agent of his client. He is also known as an
independent financial Advisor (IFA).
4 Marks
b) The (4) four categories of individual that can become company representatives
include:
- An employee of the life office
- A self-employed agent of the life office
- An employee of an appointed representative
- A self-employed agent of an appointed representative 10 Marks
11. The duty of the claims department of a life office is to pay valid claims efficiently
and promptly.
(a) State five (5) requirements that need to be available for claims payment.
(b) What procedures are taken to settle a claim where the life assured has been
declared to have disappeared?
(c) Where the proposer of a life assurance contract is unable to provide an original
Birth Certificate what alternative evidence of age may be acceptable and what
evidence is required from a married woman or a widow.
SOLUTION 11
a) Valid claims payment under life assurance contract is subject to:
- Payment of all due premiums
- Production of policy document
- The claimant must produce proof of title
- Proof of death in the case of death claim
- Proof of age for death claim.
b) Disappearance is not the same as death, hence life office is usually cautions
about such a claim especially where no human body is found and no death
certificate is issued.
- Death may be difficult to prove where the life assured died in an airliner that
crashed into the sea unless through a wriiten confirmation that the aircraft
that crashed may be adduced as evidence
- It is also possible for the claimant to apply to the court for an order
presuming Death if life assured has disappeared and not found for 7year.
- The court must be satisfied that all necessary measures have been taken to
check if the life assured was not alive
- It may not be necessary to wait for 7 years before making a claim after the
court has given them leave to swear to the death - presumption of death.
(b) List ten (10) purposes for which computer can be used by IFAs.
(c) State and comment on five (5) practices that are deemed unethical in business of
insurance.
SOLUTION 12
a) I. F.A – stands for Independent Financial Advisor example: Banks’ Life Offices
04 Marks
b) Computers are typically used by Independent Financial Advisors (IFA) to do some
of the followings:
- Maintain a client data base
- Produce quotations
- Produce a range of standard Administration Letters
- Keep tracks of commissions received from life offices
- Produce sales figures for individual advisor
- Produce and issue reasons why letters and execution only confirmations
- Maintain training and competence records for advisors
- Produce accounts
- Produce management statistic and records
- Administer staff wages and PAYE
- Operate point of sale systems
- No mailshots
- Operate E-mails
13(a) Describe the procedure usually followed by the life office for the conduct of
Medical examination.
(b) What are the rights of the Life Proposed under the Access of Medical Reports Act
1988.
(c) State the factors usually considered by the underwriter in medical examination.
SOLUTION 13
a) - Most life office has lists of Medical Doctors who are willing to carry out Medical
examination requirements on purpose. One of the doctors in the proposer’s area
will be requested to conduct the medical examination
- The proposer will contact and book an appointment with the doctor who will
then conduct the specified medical examination and complete the
standardized medical examiner’s reports
- The first part of the report completed is based on the information given by
the proposer. The second part is from the results of the medical texts.
- The life office will pay the doctor’s fee for medical examination.
12 Marks
b) i) the life office reserves the right to apply for the medical reports from the
doctor who has attended to a proposer for life assurance.
ii) Under the Access to medical reports Act 1988, life proposer has the right to
refuse to allow a life office to obtain report of medical tests conducted on him.
iii) The demerit of this right if exercised is that the life office would be unable to
process and accept the application.
iv) If the proposer consents to the life office’s request and the medical report is
to be obtained, he can also indicate whether or not he would wish to see the
report.
v) If the proposer does not wish to see the report, the doctor can then return
it to the life office.
vi) The act allows the proposer to change his mind and request to see the report
at any time within six (6) months and if the doctor has already forwarded the
report to the life office, a copy of the report can be made available to the
proposer within 21 days.
vii) if the proposer indicates at the onset that he wishes to see the medical
report, this may delay processing the application since the doctor will need to
give an appointment of 21days to arranged to see it.
viii) The doctor is allowed to charge the proposer a fee to cover the cost of
supplying the report
16
Marks.
c) The Factors are:
i) The size of the sum assured.
The larger the sum assured proposed, the higher the risk of loss.
iii) The information on the completed proposal form: may set the underwriter
on enquiry for further opinion
06 Marks
14. A proposer aged 42 years requested for an Endowment Assurance with profit for
a sum assured of two million, five hundred thousand naira (N2,500,000). The
underwriter has processed the duly completed proposal form and the relevant
medical reports to reveal:
(B) How does the Monetary Extra method of treating under average lives differ from
the Debts or Lien method
SOLUTION 14
- Age of Assured - 42 years
- Average Blood Pressure reading 190/120
- Matured Age: 60 years
- Term of years: 18 years
- Sum assured: N2,500,000 (Two Million, Five Hundred Thousand)
- Class of Extra Mortality - 100% (Class 4)
- Rate of Extra Mortality - 9. 14% ( Per mill)
SOLUTION 14b
Monetary Extra
The monetary extra is the extra premium expressed in terms of a specific amount over
N1, 000 sum assured.
The extra may be payable throughout the policy or only for a limited period, especially
where the extra risk is heavy and immediate, e.g. Aviation (where the bulk of flying is
done in the early years) or where the risk will decrease with time (e.g. cured tuberculosis)
DEBTS
Instead of increasing the premium by some form of monetary extra, a debt can be
imposed on the sum assured where the proposer disagrees with the extra premium
quote by the underwriter and wishes to proceed on ordinary premium.
- The usual type of debt is the decreasing type
- The debt is a deduction from the sum assured
- The sum assured is reduced by a percentage of debt (say 90) if death occurs
in the first year of the policy and the debt further reducing by 10% per annum
for 10years.
- After 10years, if the policy holder is alive, the sum assured will be payable in
full.
SUMMARY
Pass Rate: 32.5%
Highest Score: 85%
Lowest Score: 18%
Average Score: 54.7%
CHARTERED INSURANCE INSTITUTE OF NIGERIA
ADVANCED DIPLOMA
SUBJECT A745
PRINCIPLES OF PROPERTY INSURANCES
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
Three (3) hours are allowed for this paper. You should answer all questions in
Part I, the compulsory question in Part II, and three (3) out of the five (5)
questions in Part III.
Where a question is split into parts (a), (b) etc, marks for each part are only
shown if they are split unevenly between the parts and you should spend your
time in accordance with the allocation.
Answer each question on a new page. If the question has more than one part,
leave several lines blank after each part.
It is important to show each step in any calculation, even if you have used a
calculator.
You may find it helpful in some places to make rough notes in the answer
booklet, if you do this, you should cross through these notes before you hand in
the booklet.
1. Explain the scope and nature of Professional Indemnity Insurance.
SOLUTION 1
1. Unlike general liability, professional indemnity insurance is not predominantly
concerned with liability for bodily injury or damage to property, although these
circumstances are rarely excluded from the policy cover. The policy is primarily intended
to cover liability for financial or economic losses i.e. those losses unaccompanied by
physical damage or bodily injury.
PART II
9(a) Use the following information to calculate the loss payable following a recent fire
incident in a Trading company.
The policy is written in a standard sum insured basis and is based on a 12months
maximum indemnity period.
The business is expected to grow by 10% next year and 15% the following year.
Trading Account
N N
Opening Stock 400,000 Turnover 5,340,000
Opening WIP 200,000 Closing WIP 650,000
Purchases 3,000,000 Closing stock 357,000
Sub-contract cost 648,000
Direct wages 826,000
Power cost 147,000
Packing materials 428,000
Carriage 58,000
Gross Profit 640,000
6,347,000 6,347,000
b) Trading Account
Opening Stock N400,000.00 Turnover N5,340,000.00
Opening W.I.P. N200,000.00 Closing W.I.P. N650,000.00
Uninsured Variable Cost: Closing Cost N357,000.00
ie. Purchases Less DIC
ie. (N3,000,000.00 – 43,000.00) N2,957,000.00
Sub Contract Cost N648,000.00
Packaging Materials N428,000.00
Carriage N58,000.00
Gross Profit N1,656,000.00
N6,347,000.00 N6,347,000.00
Therefore,
N1,656,000.00 + 10% + 15% + 5% + 5%
= N1,6546,000.00 * 10% = N1,821,600.00
N1,821,600.00 * 15% = N2,094,840.00
N2,094,840.00 * 5% = N2,199,582.00
N2,199,582.00 * 5% = N2,309,561.00
PART III
10(a) Explain what is meant by a First Loss Policy and identify what items it may be
applied in property policy.
(ii) How are they used and what are the benefits to an insured?
SOLUTION 10
10. a) A first loss policy is where an insured believes any loss they may incur from a given
peril cannot amount to more than a small proportion of the value at risk. In essence, the
sum insured is set at much smaller amount than the full value.
It applies to the following: Theft, Storm, Flood Impacts or Certain Fees.
The insured insures only for the maximum they believe could be at risk. But insurers
charge higher rate than they would for a full value cover as the risk of paying out the
sum insured is greater.
Insurers may use this type of policy to control open ended covers such as professional
fees or property in a catastrophe perils areas such as earthquakes and then grant a
discount to the Insured.
b)i) Floating and Blanket Policy is a term used to describe an insurance of stock which
belongs to or is the responsibility of the Insured but which are at various locations. It is
used where there is difficulty of ensuring the correct values of properties particularly
where property are constantly moving from one site to the other e.g. stock.
Floating covers were originally designed for stock where one sum insured was given to
apply over a number of premises.
Blanket cover is where one sum insured covers all buildings and another all machinery
across premises. This is without identifying separate sums insured for each building or
items of plants again per building.
ii) The benefit to the insured of insuring stock on a floating basis is that they do not have
to monitor stock levels at each premises in order to prevent underinsurance. Provided
that the overall sums insured is adequate.
Similarly, a blanket basis deals with the problems of fluctuating values for buildings and
machinery across large sites by accepting one overall sum insured for each.
11(a) As an underwriter of repute, can you describe the extensions of cover that can be
provided in a Contractors’ All Risk (CAR) cover.
(B What are the major differences in cover between Contractors’ All Risks Policy
(CAR) and Erection All Risks Policy (EAR)?
SOLUTION 11
b) The major difference between CAR and EAR policy is the Testing and Commissioning
Items in an EAR Policy.
The Subject matter of a CAR policy is the civil structures, whereas an EAR policy deals
with machinery roles which need to undergo testing and commissioning.
The risk of breakdown needs a specific consideration at the commissioning stage in view
of the interaction of parts with one another.
Testing and Commissioning includes:
Testing of various kinds, hydraulic electrical, mechanical, pneumatic
Commissioning the initial operation
Maintenance – rectification of any defects manifested during the maintenance
period
Staff training
Construction of the completed works. Works may be undertaken during the
construction phase and also during the phased handovers. Testing usually ceases
when commercial operation begins.
12. A galvanizing iron sheet manufacturer has approached your broking outfit for an
advice for their various insurance need. As a broker, what advice would you give
for their insurance needs for full protection? They have a sprinkle red warehouse.
Covers to be Recommended
Fire and Special Perils Policy will cover stock of raw materials and finished
products, office contents, building comprising of the factory warehouses and
offices.
The policy will cover fire, lightening, explosion, storm, tempest, flood and
earthquake.
Sprinkler Leakage Insurance since the factory is sprinkler protected, the cover is
necessary or the fire policy may be so extended. The policy cover destruction or
damage by water accidentally discharged or leaking from the sprinkler but not
damage to the sprinkler itself.
Theft Insurance: it provides cover for theft involving forcible and violent entry
and exit. It will cover the content including damage to the building in an attempt
to steal.
Glass Insurance: if the office is the modern type having substandard area of
glass, this cover will avoid serious potential loss.
GPA: Group Personal Accident for the employee who may be injured or dies
whilst on duty.
Group Life Assurance: if the organization has more than five employees, there is
need for a Group Life Cover for the employees. Courtesy of the Pension Reform
Act 2017.
13. A broker has approached your company for the underwriting of a risk in the
broking slip. As an underwriter of repute, give step by step approach you will take
to underwrite the risk.
SOLUTION 13
Task of Risk Underwriting:
i. Identify the perils presented
ii. Check the general acceptability of the proposer and risk
iii. Identify the underwriting factors and estimated maximum loss
iv. Establish type of risk and acceptance limit for the class
v. Utilize such automatic reinsurance as are available
vi. Identify the premium/rating factors for the risk
vii. Calculate terms
viii. Make an offer to the proposer/Broker
14. XYZ Insurance Plc insured a Non-Governmental Organisation (NGO) against fire.
When the proposal form was being completed, the insured failed to disclose that there
was a previous fire in the immediate vicinity of the insured property.
Do you consider the withheld information material to the contract? What advice
do you have for the insurer who discovered the non-disclosure shortly after the
policy has been issued?
What would be your position if after the discovery that the insurer continued to
accept premiums from the insured?
SOLUTION 14
Material Facts Case
Highlighting the importance of duty of disclosure
Explaining the phrase material facts
Stressing the consequences of non-disclosure of material facts
Non-disclosure of a previous fire is concealment of a material fact even though it
might be unintentional
This renders the policy invalid i.e. XYZ Insurance Plc has the option of avoiding
the contract
Since premium have been collected from the insured XYZ Plc cannot plead non-
disclosure at the time of claim
SUMMARY
Pass Rate: 55%
Highest Score: 90%
Lowest Score: 17%
Average Score: 53.5%
A755
ADVANCED DIPLOMA
SUBJECT A755
LIABILITY INSURANCE
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
Three (3) hours are allowed for this paper. You should answer all questions in
Part I, the compulsory question in Part II and three (3) out of the five (5)
questions in Part III.
Where a question is split into parts (a), (b) etc, marks for each part are only
shown if they are split unevenly between the parts and you should spend your
time in accordance with the allocation.
Answer each question on a new page. If a question has more than one part, leave
several lines blank after each part.
You may find it helpful in some places to make rough notes in the answer
booklet, if you do this, you should cross through these notes before you hand in
the booklet.
1. Mention and Explain two (2) general defences to an action in Tort.
SOLUTION 1
General defences to an action in tort are:
Inevitable accident
Vis-Major – Act of God
Violenti Non Fit Injuria
Contributory Negligence
Emergency/Necessity
Remoteness of Damage
Statutory Authority
Accord and Satisfaction ETC
NOTE: Students are expected to explain any two (2) of their choice.
4. Explain the principles established by Headly Byrne V. Heller and Partner 1963.
SOLUTION 4
In Headley Byrne V. Heller and Partner (1963), it was established that duty of care
is owned to avoid negligent misstatement and advice. The case further
established that these will be liability for negligent advice or careless statement
which result in financial loss.
b) Territorial Limit: territorial limit refers to the geographical area where cover
granted by liability policies will operate. In United Kingdom for instance,
territorial limit will stipulate that the bodily injury, death, illness, etc. must be
sustained in Great Britain, Northern Ireland, Isle of Man or Channel Islands. In
Nigeria on the other hand, liability policies issued will operate within the Federal
Republic of Nigeria.
NOTE: Students are required to mention and explain any two (2) of the defences.
8. Blyth V. Birmingham Waterworks Co. 1856 is very significant in Negligence.
Explain.
SOLUTION 8
Blyth V. Birminghaw Waterworks Co. 1856 gave a classical definition of
Negligence as follows: “
“negligence is the omission to do something which a reasonable man, guided
upon those considerations which ordinarily regulate the conduct of human
affairs, would do, or the doing something which a prudent and reasonable man
would not do”.
NOTE: Students are required to know and recite the definition of negligence.
Part II
Compulsory question.
This question carries 50 marks
(b)(i) A public liability underwriter will review many factors before he/she will accept to
underwrite the risk. Mention and explain five (5) of such factors.
(10 marks)
(iii) Give reasons why prompt notification of claims is important in liability insurance.
(5 marks)
a)i) The requirements of Employers’ Liability (compulsory insurance) Act 1969 are:
introduce compulsory insurance
all Employers are to insure their legal liability for bodily injury, death or
disease of their employees
the limit of liability must be at least two million pounds (GBP2million) any
one occurrence
certificate of insurance to be displayed at each place of work
the policy must be issued by authorized insurers
the policy must be “approve policy” not subject to any prohibition
conditions
some categories of employers e.g. nationalized industries, police
authorities are exempted.
b)i) A public liability underwriter will review many factors before accepting the
risk. The factors are:
The Insured: it is important to know the insured i.e. the identity of the insured,
the owners and the management. How the Company is structured, the makeup of
the company i.e. partnership, limited or enterprises, with or without associated
company. The date the insured commenced business may be important to
determine their experience and competent.
Occupation: the occupation of the insured is very important to determine the
level of their exposure to risk. The occupation shows how hazardous the business
of the insured i.e. whether the business involve high, moderate or low risk. The
occupation of the insured is a good factor in ratring to determine the premium
payable.
Multi-Tenant Premises: liability risk may be very high in multi-tenanted
premises because of various business operations with various degrees of hazards.
The risk of fire spreading is eminent and this increases the potential liability to
third parties.
Nature of Surrounding Property: it is important for the liability underwriter to
ascertain the business processes carrying on in the surrounding premises. The
main risk to surrounding property is that of spreading fire and explosion. It is also
important to ascertain the use or storage of flammable or explosive material in
the surrounding property.
Visitors: visitors to the insured premises is very important underwriting factor.
The extent to which visitors (third parties) will be on the premises and the parts of
the premises to which they will have access need to be considered.
Passers-by: it is important to consider the potential liability for bodily injury to
passers-by. This is possible in a construction site. Besides, where loading and
unloading take place close to the public pavement, falling load can cause injury
to pedestrians.
Custody or Control of Property: the insured may have property belonging to
third parties in his/her custody and control. The nature of such property should
be considered as this may increase the potential liability to third parties.
Work Away Risk: the operations of the insured away from their business
premises should be considered. In work away, the employees of the insured are
working in an environment over which the insured has no knowledge or control.
b)ii) Exclusions on public liability insurance includes the following:
Injury to employees where cover is provided by an employers’ liability
policy
Ownership, possession or use of motor vehicle
Liability from advice given
Damage to property of the insured
Aircraft liability.
10(a) Professionals such as Architect, Engineer, Medical Doctor etc are exposed to
various risks. Describe their risk exposures and explain how liability insurance
could help them mitigate such risk exposures.
(20 marks)
(ii) Explain why the premium charged on them are subject to adjustment.
(10 marks)
SOLUTION 10
a) Professionals are exposed to many professional risks while practicing their
profession. Such professional risks are error, omission, wrong advice, mistake, etc.
a professional person is holding himself/herself out as an expert in their chosen
profession and they owe duty of care to their clients to exercise that degree of
skill and competence which is to be expected of a person in that particular
profession. If they are found wanting in these things, they are open to a charge of
professional negligence. When a professional person is guilty of professional
negligence, they will be liable for legal liability to pay damages to persons who
have sustained financial loss arising from their own professional negligence.
b)ii) Premium Charged in these policies are subject to adjustment because the
premium is based on “estimated figure” at inception. For example, the premium
charged on employers’ liability and product liability is based on estimated annual
earnings and estimated product turnover respectively from inception.
Therefore, at expiring of the period of insurance, the insured is expected ti make
declaration of actual earning and product turnover and the initial premium will be
adjusted accordingly. The premium adjustment may result in payment of
additional premium by the insured or return of part of the initial premium by the
insurer to the insured.
After the product has been put on to the market, it may be discovered that is has
a dangerous fault. It may be necessary to withdraw the product from the market
completely and replace it or to recall it to have the fault or defect corrected.
Insurance of product recall covers the expenses incurred by a supplier in recalling
the product or arranging its destruction.
c) Bailees: bailee is a person who has custody of the property of another on the
understanding that it is to be eventually returned to that person.
Examples of bailees are prawnbroker, drycleaner, motor mechanic (motor garage
proprietor).
Bailees owes duty of care to owner of property in their care and they may be
liable for loss or damage of property in their custody.
d) Date of Knowledge in Personal Injury: the law imposed a time limit within
which a plaintiff must bring his action. This is to avoid the courts having to deal
with stale claims. These rules are now contained in the Limitation Act 1980.
Section II of the Limitation Act provides that the limitation period for actions
which include damages for personal injury is three (3) years from:
the date at which the cause of action accrued or
the date of knowledge.
The concept of date of knowledge was introduced to deal with cases of latent
injury or disease where the plaintiff has no knowledge of his/her injury until
sometime after the incident occurred.
Section 14 of the Act defines date of knowledge as the date on which he/she first
had knowledge of the injury and the identity of the defendant.
e) Fair Comment: this is one of the defences to an action in defamation, this
defence is very popular with newspapers which consists of the argument that the
defamatory statement was fair comment honestly made without malice, based on
true facts, and that it was a matter of public interest.
12. Consider the following terms, explain what you understand by them with
particular reference to liability insurance policies where they are relevant:
iv) Incorrect Labelling: in product liability insurance, legal liability for bodily
injury or death may arise in several ways, for example, liability may arise through:
Defect in the product manufactured
Defective container of the product
Wrong packaging and
Incorrect or wrong labelling.
Legal liability may arise from incorrect or wrong labeling of the product. Incorrect
labelling can cause the incorrect dosage on medicines to be stated. Inks or food
wrappings can migrate contaminating the contents.
Personal Injury on the other hand are not physical injury. They are non-injurious
torts to a person such as wrongful arrest, malicious prosecution, discrimination
and defamation. In defamation, an individual may suffer personal injury when
their reputation is damaged and they are subject to public hatred or ridiculed.
b) Physical Hazard and Moral Hazard: Physical hazard relates to the physical or
tangible aspect of the subject matter of insurance which are likely to influence
the occurrence and/or severity of loss.
Moral hazard is concerned with the attitudes and conduct of the people which is
capable of influencing the occurrence and/or severity of loss. Moral hazard is
much more difficult to assess compared with physical hazard.
c) Tort and Contract: A tort is a civil wrong ie. breaches of rights owed to people
as a whole. It is the breach of a duty which a person owes to his fellow man in
general. A tort must be capable of giving rise to an action for unliquidated
damages.
Contract on the hand is an agreement between two or more persons recognized
by law and enforceable. Entering into a contract is voluntary which the parties
recognize shall give rise to legal obligation enforceable at law.
(b) What does the term NOVUS ACTUS INTERVENIENS mean? (10 marks)
(d) What is the effect of the INSOLVENCY ACT 1986 on a company’s Director.
(7 marks)
SOLUTION 14
a) Risk Improvement: Risk is inherent in the operation of an organization and
occurrence of risk exposure in terms of frequency and severity may cause
interruption in the interest of the insured to reduce the number and cost of
accident by putting in place effective and efficient risk improvement measure or
strategy. Expenditure or risk improvement should be seen as a good investment
because it will reduce the frequency and severity of loss.
c) Noise Induced Injury: an employer may be liable to their employees for noise-
induced injury if any of the employer activities involve exposure to noise level
exceeding 90decibels. Long term exposure to excessive noise can cause
permanent hearing damage. Excessive noise is usually in excess of 90decibels
although lower levels can also be harmful.
The fact that an employee alleges deafness as a result of excessive noise in their
employment does not give them automatic right to compensation. It depends on
when the reasonably careful employer ought to have become aware that if their
employees were exposed to a high level of noise, they may be at risk and there
might be steps which could be taken to reduce or eliminate the hazard. For
example, provision of protective devices such as ear muffs or plugs.
d) Effect of Insolvency Act 1986 on a Company’s Director: The Insolvency Act
1986 is a major source of claims against a director of a company. Section 214 of
the Insolvency Act makes a director liable if he/she indulges in wrongful trading
by permitting their insolvent company to continue trading until liquidation
becomes inevitable.
A director of a company is expected to take reasonable steps with a view to
minimizing the potential loss of their insolvent company. When a director failed
to act wisely, the Act permits the liquidator of an insolvent company to seek a
personal contribution from the negligent director toward the deficiency of the
Company’s assets. The extent of the contribution required from a director is a
matter for the court’s discretion in the light of all the circumstances.
SUMMARY
Pass Rate: 38.5%
Highest Score: 71%
Lowest Score: 33%
Average Score: 52.0%
CHARTERED INSURANCE INSTITUTE OF NIGERIA
ADVANCED DIPLOMA
Subject A765
MOTOR INSURANCE
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
Three hours are allowed for this paper. You should answer all questions in Part
I, the compulsory question in Part II and three out of the Five questions in Part
III.
Where a question is split into parts (a), (b) etc, marks for each part are only
shown if they are split unevenly between the parts and you should spend your
time in accordance with the allocation.
Answer each question on a new page. If the question has more than one part,
leave several lines blank after each part.
It is important to show each step in any calculation, even if you have used a
calculator.
You may find it helpful in some places to make rough notes in the answer
booklet, if you do this, you should cross through these notes before you hand in
the booklet.
PART I
Answer ALL questions in Part I.
All questions carry equal marks.
Spend not more than 45 minutes on Part I questions.
1. What was the main reason for developing the ABI Statement of General Insurance
Practice?
SOLUTION TO QUESTION 1
To put into practice a set of guidelines for insurers in the conduct of their business
following their philosophy embraced by the Unfair Contract Terms Act. The statement is
voluntary and is not legally enforceable
2. What are the three (3) possible statutes of an insurer when considering liability
under the terms of the Uninsured Drivers’ Agreement?
SOLUTION TO QUESTION 2
Contracting insurer where the policy is fully in force
RTA Insurer where a policy has failed and liability arises from part VI of the RTA
1988
Domestic regulations insurer if there is any evidence of insurance but neither
contracting nor RTA status.
SOLUTION TO QUESTION 3
Flat premium scheme: a few insures offer this sort of spacing schemes, where the flat
premium are issued, legibility depends upon
The insured’s age
The driving and insurance experience
The type of cars
Restriction of the use of the car to class “A” purposes
4. What is the difference between Agreed Value Policies and other types of Motor
Policies?
SOLUTION TO QUESTION 4
Agreed value policies differ fundamentally from other types of motor polices in that the
basis of settlement is fixed, sum agreed in advance between the parties if the vehicle is
rendered beyond economical repair. The principle of indemnity is maintained by
ensuring that the agreed sum is a fair reflection of the vehicles value. However, if the
vehicle is capable of repair, then the normal principles of claims settlement would apply.
Even if a car were to be damaged beyond economic repair, then the policyholders would
often wish to retain the selvage, in order to attempt a rebuild. This could result in the
insurer contemplating a cash in lieu of repair settlement.
5. Outline the different schemes under which motor traders could affect Road Risks
Policies.
SOLUTION TO QUESTION 5
There are three (3) different schemes under which motor traders could effect Road Risks
Polices as follows:
Named Driver Basis
Trade Plate Basis
Points Basis
6. The Motor Insurers Bureau operates under two (2) separate agreements. Name
them and the mode of operation of these agreements.
SOLUTION TO QUESTION 6
The two (2) Agreements are:
a. Uninsured Drivers
The MIB undertakes to satisfy judgement against motorists concerned within
seven (7) days. In practice, case is handled. “Insurer concerned” who bears the
costs if drivers responsible for accident held a policy which was valid at time of
accident for some reasons. If there is no insurer concerned” or insurer is in
liquidation, MIB allocate the claim to a member company and the cost is
recovered by a levy on members.
b. Untraced Motorists
MIB meets claims for compensation if there is no doubt motorist would have
been held responsible had he been traced. MIB then recovers outlay from
member companies.
N.B Please note that in respect of “Uninsured Driver” cases, MIB or insurer
concerned has right of recovery from motorist involved. If recovery unsuccessful,
outlay covered by ley on members companies.
SOLUTION TO QUESTION 7
Constructive Total Loss arises when a vehicle is involved in an accident and the estimate
of repairs presented by the insured approaches a very high percentage (say 60% and
above) compared to the insured value. In this regard, such a vehicle is “not economical”
to repair. It is therefore declared or regarded as constructive Total Loss rather than a
partial loss when viewed in relation to the sum insured.
For example, a vehicle insured for N500,000 may be involved in an accident and the
estimate of repairs may be N450,000 or N550,000. This it is more economical to settle
the claim as if the vehicle is a total loss than engaging in repairs.
8. What happens if two policies that
(a) Would otherwise contribute to a loss each has a non-contributing clause?
(b) How is this varied if only one policy has a non-contribution clause?
SOLUTION TO QUESTION 8
a. Contribution applies to each – effectively, the clauses cancel each other out.
b. The policy that does not contain Non-contribution clauses will pay in full
Part II
Answer question 9 which is compulsory,
9(a) M/s Jogson Limited bought a Toyota Saloon car and insured same with Honesty
Insurance Co. Ltd. Shortly, the vehicle was hijacked by a rival-union mob at a
notorious bus stop, the driver was beaten up and seriously injured. The insured
vehicle was later found along Badagry-Seme Road terribly damaged as a result of
an accident when the vehicle somersaulted, perhaps as a result of over speeding.
(a) How would you have handled the claim if the insured’s policy was not so
extended to cover Strike, Riot and Civil Commotion (SRCC)?
(b) ‘Days of Grace is not applicable to Motor Insurance’. Explain the reason(s) behind
this statement vis a vis other classes of insurance.
SOLUTION TO QUESTION 9
a. The Insured’s car having been insured on comprehensive basis and the policy
extended to cover Strike, Riot and Civil Commotion (SRCC) the insurers –
HONESTY INSURANCE CO. LTD is liable to meet the material damage claim i.e
damage to the insured vehicle subject to the limit on the policy. Otherwise the
damage to the vehicle would not be covered.
So long as the matter was reported to the police, and death of a light-
complexioned young man was involved police report must be obtained.
As for the dead young man, we need to find out his identity. Is he one of the
perpetrators of the mob-actron? Is he a police offer? Is he a staff of the insured?
Is he an outside? Who is he and how did he get into the vehicle? Was he also
hijacked by the perpetrators of the mob actron and put into the care before the
accident or could he have just been dumped into the car by unknown person
after the accident.
Whatever angle we look at it, the dead man is a Third party and we may have to
look at it from the angle of the RTA provisions in respect of death and injury to
Third Party.
Police Officer
The police officer had on duty and in course of unemployment which should be a
subject of Workmen’s Compensation Insurance or Employer’s Liability Insurance.
His employers should take care of his compensation.
As a Passenger
A passenger could either be for hire or reward. The passenger is a Third party
who is disowned compensation by the insured’s motor policy. In this instance,
the dead young man, as a passenger, who constitutes a third party should be
compensated by the insured’s motor vehicle insurer to third party resulting from
accident to the insured vehicle. The insurer may have to meet this third party
labiality claim. On the other hand, where insurer refuses, perhaps because of the
circumstances involved, the motor insurers Bureau (MIB) should take up the
matter where relevant compensation would be paid in respect of the death of the
third party.
IF THE POLICY WAS NOT EXTENDED TO COVER STRIKE RIOT AND CIVIL
COMMOTION
Damage to the vehicle would not be met at the proximate cause of the accident
was Riot, which was an exclusion (or exception) of the policy.
As for the dead young man, the insurer would be responsible for the claim in
satisfaction of the RTA regarding Death and Injury to Third party. Where the
insurer refuses, the MIB may take the matter up and compensate the third party.
b. An Insurance policy is usually issued to last a period of one (1) year after which it
becomes renewable. Take for example, a policy issued effective 1st January, 2010
would expire by 31st December, 2010 and renewable effective from 1st January,
2011.
For one reason or the other, the insured may not be able to renew. This may be
due to oversight, forgetfulness or non-receipt of the Renewal Notice. To take
care of this lapses, insurers usually grant days of Grace within which insurers
could still come to renew their policies and should a claim arise during the period
the policy would pay. Such Days of Grace varies depending on the insurer
concerned, but 15 or 30 days are not usual.
To this end, when Renewal Notices are sent usually a 15 – days cover Note is
attached. This provides only the RTA cover and it take care of the structure
whereby the insured could fight to renew at the right time.
PART III
Answer THREE (3) of the following FIVE (5) questions.
Each question carries 34 marks.
b. Reinsurance is a means by which motor insurers insure against risks that are
originally insured with them. This could be done by way of facultative treaty
arrangement. This is to ensure that the risk is well spread and in the event of
loss, the reinsurer also indemnifies the insurers.
11(a) ‘The experience of a private motorist would always reflect on his net premium’
In the context above, what are the underwriting measures to take in respect of
the following:
(i) Bad Driving Habit
(ii) Drunkenness and Intoxication
(iii) Young and inexperienced driver
(iv) Old drivers
(v) High rate of accident
(ii) State, at least, two (2) reasons (or situations) why insurers may not wish to
offer renewing on automatic basis.
(b) Oluchi was involved in an accident with her new Peugeot Saloon car and the
accident was duly notified to the insurers. Consequent upon which a claim was
promptly registered. Thereafter, an Accident Report Form was forwarded to her
for completion. She however refused to complete the form claiming that she was
not under any obligation to complete any form before her claim is settled.
b. There are a number of reasons why an insurer may not wish the offer of renewal
to be an automatic process. Consider the following situations.
N.B
In the first situation, if the insurer torches no action (other than allowing
originally proposed terms to stand) it risks losing the business to a competitor,
moreso that the risk is improving in terms of convictions.
In the second situation, the very large third this does not paint the picture of a
critically examined by insurers before embarking on renewal.
ii. The main questions contained within the “Accident Report Form” centers on
the following.
Policy details
Policyholders details
Driver
Vehicle
Use
Damage to own vehicle
Details of accident
Other parties involved
Declaration and signature
13(a) Define ‘Special Types’ Vehicles and enumerate five (5) vehicles that may be
considered as ‘Special Types ‘ for insurance purpose.
(b) What are the main additional benefits normally included in a private motor
policy?
SOLUTION TO QUESTION 13
a. “Special Types” vehicle are vehicle of special construction. These are vehicle
specially constructed to meet specific purposes and operations.
Vehicle that may be considered on “Special Types” for insurance purposes are:
Cranes
Ready-mixed concrete carriers
Tankers
Tippers
Mobile retails vehicles, such as ice cream fans Shops and mobile canteens,
fish fryers, shops srofibies libraries etc.
Agricultural and forestry vehicles such as trailers, Balees etc
Dumpers
Ambulances
Hearses
Road Rollers
Trolleys (not constructed for general road use)
Mechanizing navies and other mobile plants
14(a) There is usually a Third Party Property Damage limit under a Standard Motor
Policy. What can the insured do if he feels that such standard limit may be
inadequate for him?
(b) A Bedford lorry was recently bought from UTC Motors Ltd by Engineer Adenuga
who insured the vehicle with CONCEPT INSURANCE CO. LTD. The vehicle was
involved in a ghastly motor accident along Sango-Abeokuta Express road,
damaging extensively a brand new Toyota Saloon car valued at about
N4,000,000.00.
Liability is not in doubt but the third party property damage limit is only
N750,000.00 .
Mr. Dada, the owner of the Toyota Saloon car made a claim on Engineer
Adenuga, who in turn passed the claim to CONCEPT INSURANCE CO. LTD.
As the claims manager of CONCEPT INSURANCE CO. LTD what will you do in the
settlement of this claim?
SOLUTION TO QUESTION 14
a. Some insurers do insert on their proposal firms a question like this: “do you wish
the policy to extend to cover damage to third party property in excess of the
standard policy limit of N…………..? if so, please indicate indemnity limit required”.
If the answer is in the affirmative, the insurer would after a quotation for the limit
selected and if accepted, the cover on the selected limit would be granted.
Even if there is no question like this on the proposal form, any enquiry from the
proposer, agent or brokers would be given similar attention.
Since liability is not in doubt notification of the accident was prompt, and company
CONCEPT INSURANCE COMPANY LIMITED received all relevant and convincing
documents, the claim manager will settle the claim with their won insured, engineer
Adenuga for N750,000 (Seven hundred and fifty thousand naira only) being the policy
limit under Engineer Adenuga’ policy. It is then left for Engineer Adenuga to arrange to
settle Mr. Dada’s claim of N4m. The underwriter may however look into this clean if the
tipped limit had easily been increased to N4m and relevant endorsement issued.
SUMMARY
Pass Rate: 63.0%
Highest Score: 78%
Lowest Score: 39%
Average Score: 55.1%
CHARTERED INSURANCE INSTITUTE OF NIGERIA
ADVANCED DIPLOMA
SUBJECT A770
PRINCIPLES OF MARINE INSURANCE
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
Three (3) hours are allowed for this paper. You should answer all questions in
Part I, the compulsory question in Part II and three (3) out of the five (5)
questions in Part III.
Where a question is split into parts (a), (b) etc, marks for each part are only
shown if they are split unevenly between the parts and you should spend your
time in accordance with the allocation.
Answer each question on a new page. If a question has more than one part, leave
several lines blank after each part.
It is important to show each step in any calculation, even if you have used a
calculator.
You may find it helpful in some places to make rough notes in the answer
booklet, if you do this, you should cross through these notes before you hand in
the booklet.
A770
Answer ALL questions in Part I.
Each question carries six (6) marks.
Note form is acceptable where this conveys all the necessary information.
1. What six (6) principal factors are considered by underwriters in charging the rate
per cent per annum on a vessel for hull time risk?
(6 marks)
SOLUTION 1
Any six of the following:
The valuation of the vessel.
Management and ownership with their corresponding claims experience.
Consideration of the type, trade, age, tonnage, all aspects of the machinery,
whether main, auxiliary and refrigerating.
If entered with a classification society for hull and machinery that dates of survey
related to each aspect have been carried out to maintain class.
Conditions of insurance being offered.
Repair costs, and
Underwriting experience of similar risks.
2. The Institute Cargo Clauses are grouped under eight (8) main headings, state any
six (6) of them. (6 marks)
SOLUTION 2
Any six of the following:
Risk covered.
Exclusion.
Duration.
Claims.
Benefit of Insurance.
Minimising Loss.
Avoidance of delay.
Law and practice.
SOLUTION 4
Actual total loss.
Constructive total loss.
Removal of wreckage and/ or debris.
Cost of redrilling.
Loss of production.
Liabilities for loss of life and injury.
Pollution liability.
Cost of control.
5. What are the six (6) important elements of MAR 91 Policy Form, popularly used in
the London Market for Marine Hull?
(6 marks)
SOLUTION 5
A statement that the underwriters agree, in consideration of payment of
premium, to insure against loss damage or liability or expense in the manner
provided in the policy.
A statement that each insurer is liable only for his own share.
A statement that the insurance shall be subject to the exclusive jurisdiction of the
English courts except as may expressly be provided otherwise.
A signature of the General Manager of the Lloyd’s signing office or the General
Manager and secretary of the ILU as the case may be.
A schedule detailing the policy number, the assured, vessel, voyage, subject
matter and agreed value, if any.
A list of insurers subscribing to the policy.
B.
This is the reinsurer who negotiates the terms, conditions and premium rates, and
first signs on the slip.
Reinsurers who subsequently sign on the slip under those terms and conditions
are considered following reinsurers.
7. State six (6) fundamental facts that an underwriter would require in cargo
premium appraisal. (6 marks)
SOLUTION 7
Any six of the following facts:
Name and address of the assured.
Business.
Subject matter to be insured.
If containerized, the type of shipment- LCL or FCL?
Whether self-packed or the name of the professional packers used.
Value of the interest and sum to be insured.
Voyage, including connections, land transit and/ or transshipment.
Storage if specifically arising.
Name of vessel or shipping line to be used.
If the vessel is to be chartered, the terms of the charter party.
Insurance conditions required.
8. What three (3) legal costs does an insured incur in obtaining collision claims?
(6 marks)
SOLUTION 8
Legal cost in:
I. Determining and contesting liability;
II. Drawing up their claim against the other side,
III. Examining the claim of the other side.
Part II
Compulsory question
This question carries 50 marks.
9(a) What coverage does the Institute Cargo Clauses (A) provide, giving examples of
goods for which the clauses are usually preferred?
(d) A vessel in a part of distress sold the badly damaged cargo as salvage loss, to
avoid the cargo being completely lost, which was accepted by the insurer as the
insured put up a Contrsuctive Total Loss Claim. The insured value of the cargo is
N100,000, it was sold for N15,000 at a sale charge of N1,000.
B.
They are organisations which supervise the construction of vessels or survey
constructed vessels which are to be classed with them to ensure that they meet
the criteria laid down in the societies’ rules for vessels carrying their classification
notation.
Ship owners are required to have parts of the hull and machinery surveyed
periodically by surveyors appointed by the society.
Llody’s Register of shipping is the UK classification society.
Other classification societies operate in other Maritime countries.
Classification surveyors are situated in all parts of the world and are instructed to
carry out damage and maintenance surveys and report back to societies head
office and shop owners.
Underwriters place great importance on vessel being classed, to ensure high
standard of their maintenance during the insurance period.
C.
The Jack-up Units
The semi-submersible unit.
The ship-shape Unit.
The fixed structure unit.
D.
Value of cargo = N100,000
Proceeds (gross) N15,000
Less sales charges. 1,000
14,000
CLAIM = N86,000
Part III
Answer THREE (3) of the following FIVE (5) questions.
Each question carries 34 marks.
SOLUTION 10
To obtain extra capacity which will enable the insurer accept large shares of
business.
To obtain cover for components of risks which they are unwilling to insure.
To obtain protection against catastrophic losses.
To utilize the experience of reinsurers.
To stabilize the insurer’s underwriting results.
B.
The reinsurers normally follow the fortune of the reassured.
Ex-grating settlements by the reassured are binding on the Reinsurer.
Reinsurers are also liable for all costs, expenses or other payments for which the
reassured may become liable accept office expenses and salaries.
Reinsurers shall participate likewise proportionally in all refunds and/ or salvages
received by the Reassured.
11(a) What are the objectives of the Association of Average Adjusters and how is its
membership constituted? (16 marks)
(b) What are ‘Forwarding Charges Clause’ and ‘Constructive Total Loss Clause’?
(18 marks)
SOLUTION 11A
The promotion of correct principles in the adjustment of averages.
To ensure uniformity amongst average adjusters.
To provide a forum for discussion on matters of mutual interest to the marine
insurance market and maritime community.
Candidates wishing to be members of the Association must go through a period
of service in an adjuster’s office.
They are required to sit a very stringent qualifying examination set by a
committee of the association.
Those successful candidates wishing to practice are then granted practicing
certificates and become members of the association.
B
Forwarding charges clause is to the effect that where the insured risk is
terminated before the destination insured, as a result of a risk covered, the
underwriter’s will reimburse the assured for any extra charges properly and
reasonably incurred in unloading, storing and forwarding the subject-matter to
the destination insured.
Constructive Total loss clause is to the effect that constructive Total loss shall only
be recoverable where the subject-matter is reasonably abandoned either on
account of its total loss appearing to be unavoidable or because the cause of
recovering, reconditioning and forwarding the subject matter to the insured
destination would exceed it value on arrival.
It is normal to consider the estimated costs of forwarding so that it does not
becomes greater than arrivals value before embarking on forwarding the
damaged goods to the destination when it might not be recoverable. The option
of the constructive Total loss might be better in such circumstance.
12(a) What defences are available to a private carrier against his liability for general
goods lost, damaged or misdelivered during transit?
(20 marks)
B.
Salvage proper.
Salvage charges means charges recoverable under maritime law by a salver
independent of contract.
Salvage proper occurs where a master requests assistance and his vessel is towed
into port without any agreement as to payment for the services rendered and no
sum is earned unless the property is saved ‘no cure- no pay’
On arrival in port, the salvors have a maritime lien to enforce their claim against
the salved property and each interest is individually liable for the amount of
salvage awarded against it.
13(a) How does Jettison of Cargo relate to General Average? (18 marks)
(b) A vessel valued at N100,000 was carrying three different cargoes A, B and C, each
cargo valued at N100,000. During the voyage, the vessel sustained a hole in a
collision and the whole of cargo C was jettisoned to save the adventure.
State the contribution of each of the four different interests to this General
Average sacrifice. (16 marks)
SOLUTION 13
No jettison of cargo shall be made good as general average unless such cargo is
carried in accordance with the recognised custom of the trade.
As deck cargo is more likely to be jettisoned; only cargo that is properly carried
on deck are admitted in General Average.
Goods improperly carried on deck, which should have been stowed under deck
are excluded as General Average loss when jettisoned.
B.
Total value of the four interests = N400,000
Value of cargo ‘C’ to be made good = N100,000
Contribution of each of the four interests =
N100,000 100,000 x 100,000
4 400,000 1 =N25,000.
The adjustment is as follows:
Ship N100,000 N25,000
Cargo A N100,000 N25,000
Cargo B N100,000 N25,000
Cargo C N100,000 N25,000
(Made good) 400,000 N100,000.
14(a) In what ways can the Time Charterers of a vessel be liable? (14 marks)
(b) For loss prevention purposes, list the stages of a typical cargo transit.
(20 marks)
SOLUTION 14
Charterers can be liable to:
Third parties.
Ship owner for damage to the vessel.
Indemnify the ship owner for their liability to third parties resulting from the Fault
of the charterer, and
Liability in General Average and salvage (time charterers only).
B.
Preparation and packing at the outset.
Loading.
Land transport (and grouping when applicable)
Unloading, port storage and handling, export clearance.
Loading on the carrying vessel or aircraft.
Carriage.
Transshipment when applicable.
Unloading, storage and handling, import clearance.
Loading on next and final stages of transport.
Arrival at destination, unloading and checking.
SUMMARY
Pass Rate: 100%
Highest Score: 60%
Lowest Score: 57%
Average Score: 62.0%
CHARTERED INSURANCE INSTITUTE OF NIGERIA
ADVANCED DIPLOMA
SUBJECT A780
AVIATION INSURANCE
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
Three hours are allowed for this paper. You should answer all questions in Part I,
the compulsory question in Part II and three out of the five questions in Part III.
Where a question is split into parts (a), (b) etc, marks for each part are only
shown if they are split unevenly between the parts and you should spend your
time in accordance with the allocation.
Answer each question on a new page. If a question has more than one part, leave
several lines blank after each part.
It is important to show each step in any calculation, even if you have used a
calculator.
You may find it helpful in some places to make rough notes in the answer
booklet, if you do this, you should cross through these notes before you hand in
the booklet.
A780
Part I
Answer ALL questions in Part I
Each question carries six marks.
2(a) State the four (4) types of pilot referred to in Annex 1 of the Chicago Convention.
(4 marks)
3. List three (3) out of the four exclusions found in a typical loss of licence policy.
(6 marks)
SOLUTION TO QUESTION 3
Any three of the following:
War between major powers.
War in which any of five major power involved.
Intentional self-injury/suicide/fighting.
Intentional exposure to exceptional danger (other than to save life or valuable
property).
Criminal act where liable to imprisonment.
Venereal disease.
Insanity.
Withdrawal of license because of age.
4. Briefly explain the differences between Insured Value and Agreed Value base.
SOLUTION TO QUESTION 4
If an aircraft is covered on an insured basis, the amount that the insured will receive in
the event of a total loss will be the market value at the time of loss which whilst it will not
exceed the value declared at inception, could well be less. Also insurers have the right to
replace the aircraft with one in a similar condition to the aircraft prior to the loss.
An aircraft insured on an agreed value basis fixes at inception the value that will be paid
in the event of a total loss.
5. List at least six (6) of the main civilian uses for Satellites. (6 marks)
SOLUTION TO QUESTION 5
Any six of the following;
Telephone communications.
International video conferencing.
Weather monitoring.
Cartography.
Crop monitoring.
Geology (including oil and mineral exploration).
Environmental management
Forestry Monitoring.
6. Explain briefly six (6) of the main changes that the Montreal Convention 1999
made to the existing Warsaw Convention 1929 liability regime.
(6 marks)
SOLUTION TO QUESTION 6
Any six of the following:
a. Under the Montreal convention 1999, the carrier is strictly liable up to 113,000 special
drawing rights (SDRs) for the death or bodily injury of a passenger caused by an
accident, there is still a defence if the airline can prove that death and bodily injury
were causes by or contributed to by the negligence or wrongful act of the claimant.
b. For damages above 113,100 SDRS, the carrier bears unlimited liability, however, it is
not liable if it can prove that the bodily injury or death of the passenger was not due
to the carriers or its agents negligence or other wrongful act or omission or was
solely due to the negligence or other wrongful act or omission of a third party.
c. The baggage liability limit has changed to 1,131SDRS per person for loss, damage or
delay to cargo.
d. In death and bodily injury cases only a fifth jurisdiction has been added which in
many cases will permit the passenger to bring a claim against the carrier in their
home country.
7. Outline three (3) reasons why a direct aviation insurer might buy reinsurance.
(6 marks)
SOLUTION TO QUESTION 7
Reasons will include the following
i. To create a spread of risk through the portfolio.
ii. To allow increased capacity and therefore be able to write larger lines on desired
business.
iii. To protect the book against a possible major loss which could result in potential
accumulation.
iv. To enable direct aviation insurer enter new classes or to expand within an existing
class
iv. Rent-a-Captive
Typically operated by major insurers. For payment of a fee, clients get access to a
captive and its services without the costs involved in setting up their own.
Part II
Compulsory question
This question carries 50 marks.
9. As an Insurance broker with one of your major client being a ground handling
operating in Nigeria, providing refueling, aircraft towing and aircraft cleaning
services.
(a) Describe the potential aviation exposures that your client will need to
consider insuring against and the policy that may be used.
(25 marks)
(b) Outline the coverage issues that may arise in the following scenarios:
(i) Fuel has leaked from your client’s fuel storage facility and has
polluted a local water supply. (10 marks)
(iii) An employee of your client drives his own vehicle airside and is
involved in an accident with another vehicle.
SOLUTION TO QUESTION 9
You must obtain all of the facts on the claim and take the hull surveyors report into
account.
a. Companies operating airside can be exposed to significant risk from several
areas. This client providing a variety of services to airlines which carry a
potentially expensive risk of liability losses.
The main airside risks that may be encountered are vehicles colliding with other
vehicles, aircraft or structures whilst airside. Collision especially with aircraft can
cause very expensive liability losses.
One of the highest occupation on an airfield arises through aircraft refueling the
potential for a problem is very high if the correct procedures are not followed.
This may involve a mechanical defect or possibly putting the wrong sort of fuel
into an aircraft. In this scenario, the engines of the aircraft could fail resulting in a
major accident.
Aircraft cleaning companies have a premises liability exposure when accessing
aircraft, a hangar keeper’s exposure when the aircraft are in their care, custody
and control, and they have a product liability exposure due to the cleaning
products being used.
The normal policy form that would be used is the ARIEL AIRPORT owners and
operators Liability Policy. It contains 3 sections: section 1 is the premises liability
which will cover third party liability occurring out of the operations around the
airport, section 2 is hangar keepers liability and covers property damage to
aircraft in the insured’s care, custody and control and section. 3 covers the
insured’s products liability.
B.
b. i. Initially, it must be proved that the fuel has come from the contractor’s
facility and that it has caused the damage. Pollution or contamination of
any other Perils Exclusion Clause-AVN 46B unless it is caused by or results
from a crash, fire, explosion or collision or a recording in Flight emergency
causing abnormal aircraft operation.
Part III
Answer THREE (3) of the following FIVE (5) questions
Each question carries 34 marks.
(b) What are the main methods used by Reinsurers in handling the directs
underwriters’ risks? (10 marks)
SOLUTION TO QUESTION 10
Reinsurance is the practice whereby an insurance company (the cedant/ceding office
passes on part of its risk to the other called the reinsurer
In the vast majority of cases, the reinsurers will follow the fortunes of the direct insurers.
Facultative Reinsurance
This is ‘one off’ specific insurance on a given risk or part of it. Non original
insurance is where only parts of the risk are passed on to reinsurers. The
reinsurers will state their premium term which could well be an original and
would be subject to a further override general spilt between the broker and
reinsuring underwriters.
Excess of Loss
This type of contract protects a direct insurer for losses above an agreed
retention for all amounts they are liable for arising out of one occurrence up to
another specific underwriter’s entire portfolio in a given class (e.g.
hull/liabilities/hull war). Premium would either be ex/pressed as a fixed amount or
generally as amount adjustable at a percentage of the direct insurers overall net
premium income, for that class of business. The sums insured can be re instate
(each contract will set out the additional premium required, if any. This type of
contract is usually purchased in layers (N25,000 excess N50,000/50,000 excess
N75,000 and so on).
Stop Loss
Stop loss protects a direct insurer from losses in excess of their net premium
income. Stop loss insurance protects against the aggregation of losses in any
given class. The direct insurer will decide their retention (for example 110% of net
premium income) for the period insured.
The stop loss reinsurance companies will protect the direct insurer for amounts
above the retention up to another set percentage of the net premium income (eg
160%) cover can also be arranged in layers.
11(a) Explain in full, the key factors affecting the setting of a premium rate for hall
insurances. (20 marks)
SOLUTION TO QUESTION 11
a. Insurance will consider several factors when setting a premium rate for hull
insurance.
Their key objectives is to set a rate commensurate with the risk. They will also
take into consideration level of
Competition and capacity available which in recent years have driven rates to
uneconomical levels.
Level of the deductible will also have a bearing on the premium.
As an aircraft ages, care must be taken that a suitable premium is charged.
Severity of any given claim will increase as value of the aircraft falls.
Sometimes a 70/30 formula is used the idea being to load the premium to
reflect the increased chance of a total loss.
Profit commissions and no claims bonuses can be used to effectively discount
profitable accounts and where these amounts are payable on renewal they
can act to discourage competition.
For all types of operators, the insurer would wish to take note of statistics
whether their own industry wide.
12(a) Describe the extent of war available in the London market. (14 marks)
SOLUTION TO QUESTION 12
Limited cover is available via AVN51. This provides for the write back of paragraphs (c),
(e) and (g) of AVN 48B.
This clause provides for the completion of an aggregate limit if there are two or more
aircraft on risk, the aggregate will generally be the sum of the two top values at risk.
The full extent of war cover available in respect of hull is generally on LSW555B. Covers is
provided for losses arising from;
War.
Strikes, riots or civil commotion.
Act of one or more person for political or terrorist purpose.
Malicious act or an act sabotage.
Confiscation and the like.
In jacking.
b. The Warsaw convention (1929) dealt with legal liability of airlines and standardization
of documents of carriage, applying to international carriage of person’s luggage or
goods performed by aircraft for reward and to free transport performed by an air
transport organization.
The Hague Protocol (1955) amended Article 3, requiring passenger ticket to contain a
notice that Warsaw convention provisions may apply and carrier’s liability may be
limited.
13(a) Give full explanation of the concept of the deep pocket theory.
(20 marks)
(b) Outline the main areas of responsibility of the Nigeria Civil Aviation Authority
(NCAA) (14 marks)
SOLUTIONS TO QUESTION 13
a. The deep pocket theory is defined as “The person with the most funds available
pays the most, irrespective of their share of liability.
b. The Nigeria Civil Aviation Authority (NCAA) is responsible for the following.
Safety regulation- All operational aspects including airworthiness of aircraft
licensing of personnel and airfields, certificating Nigeria commercial operators
and new aircraft types.
Economic regulation- Airlines route licenses, approval of airfares and airport
charge, regulation of Air Transport organizers’ licensing (ATOL).
Air traffic services- Regulation and provision of various air traffic control services.
Advising the Federal Government of Nigeria on aviation matters.
14(a) Outline the provisions of four (4) of the following six general conditions
contained in the London Aircraft Insurance Policy (AVN IC).
(20 marks)
(b) Give the coverage that is provided under loss of use. (14 marks)
SOLUTION TO QUESTION 14
Any four of the following
Subrogation
As soon as underwriters have made a payment or have given as indemnity under
the policy, underwriters will be subrogated to the rights of the insured.
Cancellation
The policy can be cancelled by either the insured or insurers giving not less than
10days notice. If the insured cancels, the return premium in calculated at the
discretion of insurers if insurers cancel the return premium is calculated at pro-
rats policy terms. No return is payable in respect of any aircraft that has been the
subject of a total loss.
Arbitration
The standard London Aircraft Insurance Policy (AVNIC) is to be construed in
accordance with English law and any dispute or difference between the insured
and insurers will be arbitrated in London in accordance with such statutory
conditions in force.
Limit(s) of Indemnity
This condition mean that the policy limit of indemnity shown in the policy will
apply irrespective of the number of insured parties named under the policy. The
limit will apply equally but will not exceed the stated ambit.
b. A loss of use policy provides coverage in the event that an aircraft may become
unavailable for use due to an accident that is covered under their hull insurance
or would have been but for the deductible. This may be a stand-alone policy or,
in the case of some major airline policies may be included as part of the main
policy package. The coverage excludes when an aircraft has been a total loss and
also excludes claims cover under a breach of warranty provision.
ADVANCED DIPLOMA
SUBJECT A785
PRINCIPLES OF REINSURANCE
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
Three hours are allowed for this paper. You should answer all questions in Part I,
the compulsory question in Part II and three out of the five questions in Part III.
Where a question is split into parts (a), (b) etc, marks for each part are only
shown if they are split unevenly between the parts and you should spend your
time in accordance with the allocation.
Answer each question on a new page. If a question has more than on part, leave
several lines blank after each part.
It is important to show each step in any calculation, even if you have used a
calculator.
You may find it helpful in some places to make rough notes in the answer
booklet, if you do this, you should cross through these notes before you hand in
the booklet.
A785
Part I
Answer ALL questions in Part I.
Each question carries six marks.
Note form is acceptable where this conveys all the necessary information.
3(a) The manager of an insurance company has approached you to assist him to
explain how burning costs are calculated. Explain to him how burning costs are
calculated.
(b) What formal requirements are necessary for a normal contract? (3 marks)
SOLUTION TO QUESTION 3
Burning costs are calculated by taking the aggregate of individual losses to the layer of
reinsurance coverage that is being considered, divided by the total rateable income on a
per year basis (3 marks)
b) They are:
Offer
Acceptance
Consideration
Certainty
Creation of legal relationship
Lack of illegality (3 marks)
5(a) Explain the purpose of claims notification and reporting clauses. (3 marks)
(b) What does a Special cancellation clause allow for and why? (3 marks)
SOLUTION TO QUESTION 5
a. “Closing Instruction” is the document sent to the reinsured generally by the
Broker. It is a summary of the terms and conditions of the reinsurance that has
been placed and the details of the reinsurers that have accepted a part of the risk
and he amount of their participation. (6 marks)
The clauses state what has to be notified to reinsurers and when and also by what period
the reinsurance treaty may have to settle. These are numerous and vary quite
considerably between business types and covers (3 marks)
SOLUTION TO QUESTION 6
a. This will allow the reinsurance agreement to be immediately terminated by either
party because of a major alteration to the character of either party and hence to
the reinsurance agreement or to the commercial and/or political background
against which the reinsurance agreement was originally concluded.
(3 marks)
They are risk-bearing entities controlled or owned by an organization whose
primary business is not that of insurance
b) They are:
Fully funded – one-off premium
Fully funded – one-off premium partially withheld by clients
Fully funded-regular premiums
Contingent capital
Partially funded – regular premiums.
c) This relates to situations where the insured (or reinsured) is looking to cap certain past
liabilities for a known premium
d) EDI stands for Electronic Data Interchange – the transfer of data electronically
between insurers, brokers and reinsurers in order to carry out the reinsurance contract,
the ones used in reinsurance are LIMNET, RINET, WIN and WISE.
7(a) What is the purpose and function of the hours clause? (3 marks)
(b) How does the exposure method of rating work? (3 marks)
SOLUTION TO QUESTION 7
a. The “hours clause” is imported into catastrophe treaties in order to avoid
confusion or dispute over what constitutes an “event” as in an earthquake. The
clause also enables reinsurers to limit their exposures to a catastrophe loss.
(3 marks)
b. Exposure rating is used for excess of loss facultative and higher layer or
catastrophe treaties. It reflects the reinsurer’s exposure or liability to the risk
expressed as a ratio of the reinsured’s deductible to the value at risk; the lower
the ratio of reinsured’s deductible, the higher the reinsurance premium.
(3 marks)
(i) State the maximum amount of risk that the company can cede to the
surplus treaty if the company is approached with a risk of a factory with
the sum insured of N2.5 billion.
(ii) Calculate the possible recovery from the surplus treaty if a loss of
N1,200,000 is adjusted and paid by the insurer with a salvage recovery of
N250,000.
(10 marks)
(c) State the main classes of marine reinsurance. (10 marks)
(d) Amiable Insurance Ltd has a maximum fire retention of N5,000,000 per risk and
has in place a 12-line surplus treaty. The company has an excess of loss for
N4,000,000 with excess of N1,000,000.
Amiable has accepted a risk with the sum insured of N80,000,000. If the company
retains the sum of N4,000,000 and buys additional facultative reinsurance for the
proportion o the risk that cannot be ceded to the treaty.
(i) Share the risk between the Surplus Treaty and Facultative reinsurances.
(ii) If a loss of N40,000,000 occurs, apportion the loss to all the facilities
involved.
(20 marks)
SOLUTION TO QUESTION 9
a. In general, the following are the main basis of cover. However, not that there are
many types of phraseology:
“each loss each risk” – risk excess of loss
“each accident” – accident or third party excess of loss
“each loss occurrence” – catastrophe excess of loss
“in the aggregate each annual period” – stop loss and aggregate excess of
loss (10marks)
b. The Best Insurance Plc
Retention: N25,000.00
Treaty Capacity: 40lines
25,000,000 * 40
= N1,000,000.00
Therefore, Total Sum Insured of Risk = N2,500,0000,000.00 (2 marks)
Risk Apportionment
Retention: N25,000,000.00 - 1.0%
Treaty: N1,000,000,000.00 - 40.0%
Unprotected: N1,475,000,000.00 - 59.0%
-100%
i) The Maximum Amount of Risk the Insurer can send to the surplus treaty is
N1,000,000,000.00 or 40% of the value of the risk (4 marks)
(b) In a property account risk excess treaty for N200,000 xs N50,000 with an event
limit of N600,000. If four houses were hit by a storm, each loss being over the
sum of N250,000 total insured limit. Apportion the loss.
(24 marks)
SOLUTION TO QUESTION 10
a. This is a specific, sudden, unexpected, shocking and external happening that can
be located in time and place (10 marks)
b. Total Gross Claim: 4*250,000.00 = N1,000,000.00
Priority Retained by Cedant: 4*50,000.00 = N200,000.00
Risk Excess of Loss Cover: 4*200,000.00 = N800,000.00
As this exceeds the event limit;
Reinsurers only pay: N600,000.00
With cedant paying the remaining: N200,000.00
SOLUTION TO QUESTION 11
a. Under AVN 41, reinsurers are able to control claims negotiation and settlements,
determine the scope and details with the original policy wordings and most
important, find out the original policy rates or premiums.
(10 marks)
b. Features of Proportional Reinsurance:
Sharing of original risk, premium, claims and acquisition costs
“Follows the fortunes” of original policy
Partnership with insurance company
Sometimes difficult to administer
Large incomes generated but often profit margins are small
High loss frequency and sometime by quantum
Sometimes contains catastrophe exposure which is difficult to quantify;
technically unlimited exposures
12(a) List and discuss four types of clauses that appear in reinsurance contracts.
(10 marks)
(b) List specific information that the cedant will provide in proposing a reinsurance
cover. (24 marks)
SOLUTION TO QUESTION 12
A warranty is a contractual promise made by a reinsured either as to an
existing state of affairs or as the things that the reinsured will do in the future
A condition precedent is a contractual term which must either be performed
in order to bring into force a valid policy, or more usually, to make the
reinsurer liable under the policy
A condition is a promise by which the reinsurer agrees to perform some act
but does not make its right to recover dependent upon performance of the
act
Innominate terms are terms in contracts such as the inspection clause. The
consequences of a breach of an innominate term cannot be laid down in
advance, but must depend upon the nature and gravity of the relevant breach
(10 marks)
(b) What are the three (3) main areas of reinsurance that IT has affected?
14(a) What exclusions are generally found under Motor treaties? (10 marks)
(b) List twelve (12) risks that are excluded in public liability reinsurance.
(24 marks)
SOLUTION TO QUESTION 14
a. The Motor exclusions are:
Those which take our dangerous activities
Those which take out hazardous cargo
Areas not properly covered by motor insurance
Exposure to high-value third party property damage; and
Exclusions relating to areas of higher risks. (2 marks each)
SUMMARY
Pass Rate: 30.0%
Highest Score: 58%
Lowest Score: 25%
Average Score: 41.5%
CHARTERED INSURANCE INSTITUTE OF NIGERIA
ADVANCED DIPLOMA
SUBJECT A825
APPLICATION OF REINSURANCE
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
Three hours are allowed for this paper. You should answer all questions in Part
I, the compulsory question in Part II and three out of the five questions in Part
III.
Where a question is split into parts (a), (b) etc, marks for each part are only
shown if they are split unevenly between the parts and you should spend your
time in accordance with the allocation.
Answer each question on a new page. If a question has more than one part, leave
several lines blank after each part.
It is important to show each step in any calculation, even if you have used a
calculator.
You may find it helpful in some places to make rough notes in the answer
booklet, if you do this, you should cross through these notes before you hand in
the booklet.
Part I
Answer ALL questions in Part I
Each question carries six marks.
Note form is acceptable where this conveys all the necessary information.
2. What are the sources where statistical data are obtained by Reinsurers?
SOLUTION TO QUESTION 2
Claims department.
Finance Department.
Technical department.
Reinsurance underwriters.
Security department.
Retrocession department.
SOLUTION TO QUESTION 3
Short tail means that claims are generally reported quickly and settled quickly by the
reinsured e.g property insurance.
Long tail means that a sizeable portion of business takes a long time to come to light e.g
pollution and asbestos claims.
4. List and discuss briefly types of Liability risks that an underwriting office might
wish to provide cover.
SOLUTION TO QUESTION 4
Employers Liability.
Public Liability.
Professional Indemnity.
Products Liability.
5. What are the three (3) main ways of collating claims data?
SOLUTION TO QUESTION 5
Losses occurring basis: All claims events occurring in a given period.
Risk incepting basic: All claims emerging from policies commencing in a given
period.
Claims made basis: All claims reported in a given period.
6. Enumerate any six (6) clauses included in a non-proportional liability treaty which
might affect Reinsurers liability.
SOLUTION TO QUESTION 6
Acts in force Clause.
Applicable Law Clause.
Market exclusions.
Stability/Indexation Clause.
Aggregate deduction Clause.
Extra contractual obligation clause.
Terms and cancellation.
North American Exclusions clause.
7. What are the main sources of investable funds for a reinsurance company?
SOLUTION TO QUESTION 7
Its capital : (or non-insurance funds)
Reinsurance Funds: Funds generated by the business written which include
reinsurance premium and cost of claims.
(b) As the Reinsurance Manager of Morfat Insurance Plc, you have been given the
task of calculating Profit Commission due to your office as at 31/12/2017 using
the following information:
Calculate the additional premium due to its reinsurer, if any. Base your
computation on the above information.
SOLUTION TO QUESTION 9
To transfer unexpired liability under a treaty from one reinsurer to another.
It takes place at the anniversary of a treaty programme.
It relieves the old reinsurer of any liability in respect of unexpired portion of the
risks accepted in the preceding year.
The portfolio therefore represents the share of unexpired premium of the old
reinsurer subject to deduction of commission.
ii.
Income
Premium ceded to treaty (2017) 2,500,000
Losses outstanding the previous year 250,000
Unearned prem reserve b/fwd 400,550
Total Income 3,151,050
Outgo
Claims paid in the current year 200,000
Commission paid in the current year 687,500
Unearned premium reserve 2017 875,000
Management expenses 187,500
Losses outstanding as at 31/12/17 135,000
Loss b/fwd from previous year 50,000
Total Outgo 2,135,200
Balance (income-outgo): 3,151,500-2,135,200
= 1,015,850
Profit commission rate @ 15% = N152,377.50
PART III
Answer THREE of the following FIVE questions
Each question is worth 34 marks.
(b) Name three (3) main types of claims reserves with examples.
SOLUTION TO QUESTION 10
It serves in estimating the result of the current year. The gives a clear indication
of the profit/loss account.
It affects the experience of the reinsurance treaties. The more premium that has
to be maintained for loss reserves the lees the available investment income.
Claim reserves has serious fiscal consequences if falsely estimated.
Claims reserves are entered in the annual account and thereby being reported to
shareholders which may have serious effect on profit/loss of the company.
It provides a serious signal to underwriting department should
adjustment/cancellation policy.
ii.
Incurred But Not Reported (IBNR)
Bulk Reserves: On individual treaties or whole accounts.
Individual case reserves e.g Excess of loss contracts.
11. What are the factors influencing the choice of Brokers by an underwriting office
in arranging its reinsurance programmes.
SOLUTION TO QUESTION 11
Financial stability and probity of the brokers: Holding on to clients’ money for
unreasonable length of time likely to cause dissatisfaction.
Expertise of the brokers: Knowledge of the business and of the market relevance
to Insurer’s needs.
Ability of Brokers to offer “value added” security vetting of reinsurers.
What the Insurer actually require from the Brokers; Risk portfolio analysis; review
claim information; partnership/collaborative exercise.
12. A rating agency use various factors to assess a company’s claims paying ability
which include the financial strength, operating performance and market profile.
List and explain three (3) factors from each of these elements.
SOLUTION TO QUESTION 12
Amount of capital and company’s ability to access capital.
Quality and effectiveness of its reinsurance programme.
Adequacy of technical reserves.
Quality and spread of investments.
Liquidity
OPERATING PERFORMANCE.
Profitability
Sources of business/investment/income/nature of premium.
Management experience and associated objectives.
MARKET PROFILE.
Exposure to event risk.
Underwriting and claims management.
General and financial management.
Competitive market research.
13. Discuss the main ways by which the profitability of a treaty can be expressed?
SOLUTION TO QUESTION 13
Ratio of management expenses to net ceded or written premiums.
Ratio of gross claims incurred to earned premiums.
Ratio of commissions and other costs to ceded or written premiums.
Ratio of gross ceded premiums to net ceded/written premiums.
14. As a Reinsurance Manager, discuss six (6) main issues you would consider whilst
underwriting a proportional treaty.
SOLUTION TO QUESTION 14
Commission.
Scope of the treaty.
Historic results.
Retention of the Reinsured.
Financial issues concerning settlement of accounts, cash calls, deposit and
portfolio transfer.
Historic results.
Required capacity of the treaty, exposures to catastrophe.
Basis of the treaty.
Legal issues concerning rights of the insurer and the reinsured.
SUMMARY
Pass Rate: 60.0%
Highest Score: 67%
Lowest Score: 40%
Average Score: 53.6%
A930
ADVANCED DIPLOMA
SUBJECT A930
INSURANCE BROKING
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
You should answer all questions in Part I, the compulsory question in Part II and
three (3) out of the five (5) questions in Part III.
Part I 48 marks
Part II 50 marks
Part III 102 marks
You are advised to spend not more than 45 minutes on Part I. You are strongly
advised to attempt ALL the required questions to gain maximum possible marks.
In attempting the questions, you may find it helpful in some places to make
rough notes in the answer booklet. If you do this, you should cross through
these notes before you hand in the booklet.
Answer each question on a new page. If a question has more than one part, leave
several lines blank after each part.
1. What are the time cost of a mistake and poor services to a Broker?
Solution 1
Loss of the client
Reputation
Litigation risk
Cost of deference
Direct cost of a loss
Impact on PI
Hidden costs
(b) (i) As an insurance broker, explain to your client the structure and
operators in the Nigeria insurance industry.
(ii) What are the minimum capital requirements for setting up insurance and
reinsurance companies in Nigeria.
(c) What are the fundamental duties of a broker when placing a risk?
(d) What are the basic duties of a broker in respect of the negotiation of a claim?
Solution 9A
Registration or licensing of a broker
Premium income
Commission
Customer due diligence
Bank account, etc.
9Bi
Sellers - Insurers: takaful insurance companies, composite companies, general
business, Reinsurers, Life Companies
Buyers – Individuals, corporate, public sector, Govt.
Intermediaries – Agents, Brokers, Consultants, Insurance Brokers & Reins
Brokers.
Service providers – Motor engineers, loss adjusters, surveyors, superintending
agents
9Bii
Life Coy - N2billion
General Business - N3 billion
Composite Companies - N5 billion
Reinsurance Companies- N10 billion
9C
Where necessary, obtaining a completed proposal form
Obtaining and presenting (authenticated) claims experience
Obtaining other information, through meetings, questionnaires etc.
Surveys
Presenting information to insurers
Analyzing all of the information gathered
Analyzing the merits of different terms
Presenting and explaining terms to the client
Giving instructions to the insurer
Dealing with cover notes and policy documentation.
9D
Giving immediate notification of losses
Advising the insured of their rights & obligations under the policy
Arranging for the completion of appropriate claims forms
Ensuring that, where necessary, adjusters are appointed
Assisting insured in preparing documents and information in support of the claim
Collecting claims payments from insurers
When a major loss occurs, attending site meetings with the adjuster and the
insurer’s personnel
Post loss surveys
Providing staff experienced in the adjustment of complex claims, e.g. biz
interruption.
9E
Simply to operate
Well understood by all participants & easy to share between Brokers
Allows Brokers to receive windfall gains when premium rise
Generally links a Broker’’s income to economic growth
Reduces Brokers’ need to negotiate income in addition to the cost of premiums
The Brokers income earns in an apparently painless way for the client
Pays the Broker for work done for the client as well as done for insurers
Brokers put in a unique position in that, although for the majority of the things
they do they are the agent of their client, they receive their payment from
insurers.
10B
Risk Identification survey and subsequent discussions
Property loss prevention and control
Business interruption analysis
Product liability hazard analysis
Employee safety
Fire engineering design and consultancy
Loss analysis and projection
Assessment of maximum possible and probable loss values
Self-insured fund and captive management
Contingency planning, programme design
Programme monitoring
Crisis management
Post-Loss surveys
Innovative risk-transfer programme design.
(ii) Mention the facts that do not necessarily need to be disclosed when
proposing insurance business.
(iii) How is the breach of duty to disclose modified by the Insurance Act 2003
(b) Apart from the regulatory requirement, what other reasons are there for a broker
to deal with a wide variety of market?
SOLUTION 11
a)i) Any fact or circumstance(s) that would influence a prudent insurer in deciding
whether a risk is acceptable and, if so, the premium, terms and conditions to be applied.
ii)
Fact of law
Fact which the underwriter is aware of
Fact which lessen the risk
Fact of public notoriety (knowledge)
e.t.c.
iii) Insurers should ask for any information they consider to be material in their proposal
form. Any information not specifically asked for, should not be held against the
proposer.
b)
Reduce exposure to sudden change in underwriting philosophy
Reduce exposure to the insolvency of an insurer
Provide the widest knowledge of what is available
Ensure the competitive terms are obtained
Ensure the availability of capacity
Ensure the ability to deal with unusual risks.
(b) (i) Mention three approaches to implementing the client money rules.
(ii) What information are required to conclude a distance contract?
SOLUTION 12
a)i) Cross-Class Retention means mixing short-tail claims e.g. property, with long-tail
claims e.g. employers’liability
ii) Argument For:
The insured only has to worry with two numbers, the retention for each class and
the aggregate as opposed to different amounts under different policies
The cross-class aggregate retention will be less than the sum of individual
aggregate
Provide economy of scale in the cover premium
Can make retention by a funding vehicle, such as a captive, easier
Argument Against:
Mixing long-tail and short-tail claims is always problematic
It means that the insured’s retention “account” cannot be closed for many years
Makes dealing with changes in company structure, acquisitions and disposal
more difficult
Insurers, having suffered through giving combined aggregate that were too low
in the past, are now more conservative
They are difficult to unwind if there is a change in the business or management
attitude
Most insurers have different capacities and treaties for long and short-tail
business and this leads to complications
It often creates “clash” exposures
They can be inflexible.
b)i)
A firm can hold money as agent for one or more insurers
Segregate client money into a trust bank account
Do both of the above
ii)
Name of the insurer
Type of insurance and cover
Significant features and benefits
Significant and unusual exclusions and limitations
The total price to be paid by the retail customer for insurance contract
Notice of the possibility that other taxes or cost may exist in respect of the
insurance contract that are not payable via the insurance intermediary or
imposed by law
The existence of absence of the right of cancellation
A telephone number or address to which a claim may be notified.
(b) (i) Having a niche market is one of the strategic intents of a forward-
looking insurance brokerage firm. Explain what it takes for a broker to be
Market-led.
(ii) What is White Labelling?
SOLUTION 13
a)i)
To help resolve disputes between consumers and financial firms – without taking
sides
ii)
A private individual
A business with a yearly turnover of under N1m
A charity with a yearly income of under N1m
A trust with a net asset of under N1m
Employees covered by a group insurance policy that is held in the name of their
employer.
iii)
Decides what is believed is fair and reasonable in the circumstance of each
particular case, taking into account relevant laws, codes of practice, regulatory
rules and guidance
Its approach depends on the facts and merit of each individual case. It generally
involves mediation and reconciliation
It can be quicker and more efficient than formal investigation.
b)i)
Provide a consistent level of good client service and should aim to provide
excellent client service
Build a depth and quality of relationship that enables them to understand the
requirements of the client
Be attentive to price and in particular understand the clients’ attitude to price
Do all of this efficiently in a way that enables them to a reasonable profit.
ii) While labelling describes those circumstances where an insurance product may be
designed and negotiated by a Broker working with an insurer but is branded or
badged with another name, normally that of a retailer or other distributor of an
insurance product. At the moment, this type of activity is largely confined to products
aimed at retail customers such as extended warranty for domestic appliances or pet
insurance.
SOLUTION 14
a)
Marketing focuses attention towards the needs and wants of the market place
Marketing is concerned with satisfying those needs and wants
Marketing of necessity involves analysis and planning
Marketing requires that business decisions must be made with a careful and
systemic consideration of the customer
Marketing is about meeting customer needs and wants and responding and
reacting to changing trends
Marketing-led organizations tend to have different systems of management
compared to other styles of business
Marketing is not a specific function, but must be the basis of the underlying
philosophy of the business.
b) i) Contract Certainty is achieved by the completion and final agreement of all terms
(including signed down lines) between the insured and insurers before inception.
ii) Identify
Small package risks
Personal lines such as motor, household and craft insurance
Fidelity guarantee or “crime”
Professional Indemnity and errors and omission covers
Directors’ and Officers’ Liability and Employment Practices and Pension Trustee
Liability
SUMMARY
Pass Rate: 20.0%
Highest Score: 65.0%
Lowest Score: 12%
Average Score: 32.5%
CHARTERED INSURANCE INSTITUTE OF NIGERIA
ADVANCED DIPLOMA
SUBJECT A935
MANAGEMENT
A935 – MANAGEMENT
INSTRUCTIONS TO CANDIDATES
You should answer all questions in Part I, the compulsory question in Part II and
Three (3) out of five (5) questions in Part III
You are advised to spend not more than 45 minutes on Part I. You are strongly
advised to attempt ALL the required questions to score maximum possible
marks.
In attempting the question, you may find it helpful in some places to make rough
notes in the answer booklet. If you do this, you should cross through these notes
before you hand in the booklet.
Answer each question on a new page. If a question has more than one part,
leave several lines blank after each part.
A935
Part I
Answer ALL question in Part I
Each questions carries six (6) marks
Note form is acceptable where this conveys all the necessary information.
1. Mention three (3) ways the lime Manager can evaluate the effectiveness of
training on subordinates.
SOLUTION 1
Training evaluation:
Asking direct questions before and after training.
Spot-checking on work done in the new areas of training.
Observing any increased confidence and use of initiative.
Checking error-rate before and after training.
General improvement of relations between stall and supervisors.
6. Douglas Migrejor talked about theory X,Y,Z of motivation. Mention four (4)
elements of theory Z.
SOLUTION 6
Theory Z of Mcgregor:
Humans are basically rational beings: open to and controlled by reason.
Humans are inherently neither good nor evil, but are open to both.
Humans are driver by intellect.
Humans are basically interdependent with others in interaction.
7. Dr. John Adair talked about action Centred leadership style. Briefly explain the
three (3) elements of the style of leadership.
SOLUTION 7
Action Centred Leadership:
Task: The primary need to get the job done.
Team: The need to build a cohesive unified team.
The Individual: Integrating the individual needs into team objectives.
(a) Mention and briefly explain the three (3) levels. (18 marks)
(b) Explain management control and operational control to show their meanings and
differences. (20 marks)
SOLUTION 9A
Levels of Information
Strategic: Used by senior managers to plan the objectives of their organisation
and to assess whether the objectives are being met.
Tactical Information: Used by middle- level management to ensure that
resources of the business are employed efficiently and effectively to achieve the
strategic objectives of the organisation.
Operational Information: Used by front-line Managers such as supervisors to
ensure that specific tasks are planned and carried out properly.
B.
Management control:
A process by which managers ensure that resources are obtained and used
effectively and efficiently in the accomplishment of organisation objectives.
Only managers are involved.
Operates within the framework of strategic plans.
Success of control is indicated by efficiency and effectiveness of resource
allocation.
Operational Control:
A process of ensuring that specific tasks are carried out effectively and efficiently.
It focuses on individual tasks.
Carried out within strictly defined guideline issued by management control.
Part III
Answer THREE (3) out of the following FIVE (5) question
Each question carries 34 marks
(b) Explain the six (6) element (6Ps) of marketing mix? (12 marks)
(c) Explain marketing research and competitor research to show their meanings and
differences. (20 marks)
SOLUTION 10A
Marketing mix is a term used to describe the combination of controllable marketing
variables used to carry out a marketing strategy in pursuit of the firm’s objectives in a
target market.
B.
6 Ps of Marketing Mix
Product: product or service being offered.
Price: Fees charged and the terms associated with its sale.
Promotion: Communication programme associated with marketing the
programme.
Place: The distribution and logistics involved in making the product / services
available.
People: People are essential elements in the production and delivery of services.
The quality of the service is determined by the quality and behaviour of the
organisations staff.
Process: The procedures, routines and policies which are used to deliver a service
to customer.
C.
Marketing Research:
This is focused on customers and customer buying behaviour in an existing
market: both existing and potential customer.
Can be done by in-house staff interviews, questionnaires and surveys.
It is used for expansion of the organisations market.
11(a) Look into an organisation of your choice and identify the SWOT of the
organisation. (Indicate the industry the organisation belongs.
(20 marks)
(b) Explain with examples: fixed cost, variable cost and sunk cost.
(18 marks)
SOLUTION 11A.
Candidates are expected to analyse the acronym SWOT in relation to the organisations
they choose.
S – Strength of the organisation (Internal).
W- Weakness of the organisation (Internal)
O- Opportunities of the organisation (External)
T- Threats of the organisation (External)
B.
Fixed cost: Cost that does not vary with the organisation’s output e.g. office
Rent.
Variable Cost: Cost that varies with the organisation’s output e.g Manpower.
Sunk cost: Cost that has no bearing on whether or not the organisation continue
to provide its services e.g cost of computing equipment bought last year.
12(a) Give three (3) reasons each on why you think that the following business
concepts are gaining popularity:
(i) Outsourcing
(ii) Call Centres (Telephony) (20 marks)
(b) There are six (6) most important obstacles to international trade. Mention them.
(18 marks)
SOLUTION 12A
Outsourcing:
The perceived cost benefits.
The access it provides to a wider skills base.
The need to survive the effects of fast-changing technology, narrow margin and
fierce competition.
(b) List five (5) examples each of financial rewards and fringe benefits.
(10 marks)
(c) State four (4) reasons why home working (working from home) should not be
encouraged. (10 marks)
SOLUTION 13A
Skills of the future manager.
Commercial awareness.
Flexibility.
Adaptability.
Ability to learn rapidly.
Intellectual dexterity.
Decisiveness.
Effective communication.
Marketing and selling skills.
Ability to take broad views.
Skills in interpersonal relationship and technical competence.
B.
Financial Rewards: Salary, Allowance, Bonuses, Productivity payments,
Overtime payments, Profit sharing/ share option schemes.
Fringe benefits: Holiday entitlement, non-contributory pension, medical
Insurance, company cars, subsidized loans, co-ownership schemers, catering,
welfare and recreational facilities.
(b) Dr. Meredith Belbin has identified eight (8) district team roles. Mention six (6).
(12 marks)
(c) Herzbery has five (5) motivation factors and five (5) hygiene factors:
(i) State the five (5) motivation factors (10 marks)
(ii) State the five (5) hygiene factors
SOLUTION 14A
Aims of Good Information Flow:
To bring about change smoothly.
To achieve understanding downwards.
To achieve understanding upwards.
B. Team Roles;
Coordinator, Shaper, Plant, Monitor Evaluation Implementer, Resource
Investigator, Team Worker, Completer.
c. Motivation Factors:
Achievement
Recognition.
Work Itself.
Responsibility.
Advancement.
Ii Hygiene Factors:
Company policy & administration.
Supervision.
Salary.
Relationships.
Working Conditions.
SUMMARY
Pass Rate: 42.0%
Highest Score: 70%
Lowest Score: 17%
Average Score: 50.7%
CHARTERED INSURANCE INSTITUTE OF NIGERIA
ADVANCED DIPLOMA
SUBJECT A940
FINANCE AND ACCOUNTING
INSTRUCTIONS
INSTRUCTIONS TO CANDIDATES
You should answer all questions in Part I and four out of the six questions in
Part II
Part I 48 marks
Part II 152 marks
You are advised to spend no more than 45 minutes on Part I. You are strongly
advised to attempt ALL the required questions to gain maximum possible marks.
In attempting the questions, you may find it helpful in some places to make
rough notes in the answer booklet, if you do this, you should cross through these
notes before you hand in the booklet.
Answer each question on a new page. If a question has more than one part, leave
several lines blank after each part.
SOLUTION TO QUESTION 1
a. Statement of financial position (balance sheet) equation:
Assets = Equity + Liabilities
Or
Total Assets = Shareholders Fund + Liabilities
b. Technical Definitions
i. Assets are resources controlled by an entity as result of past events from
which future economic benefits are expected to flow into the entity. e.g
land and building, plant and machineries etc
ii. Liabilities are present obligation of an entity arising from past events, the
settlement of which are expected to result in an outflow of resources that
embody economic benefits e.g Claim payable. Loans and overdrafts etc
iii. Equity is the residual interest in the entity after the value of all its liabilities
has been deducted from its assets. It can also be referred to as net asset.
2. Mention three (3) conditions when a subsidiary company need not to be included
in the consolidated account of the parent company.
SOLUTION TO QUESTION 2
Conditions in which a subsidiary company will not form part of the consolidated account
of the parent company
Severe long term restriction which substantially hinders the parent company’s
right over the Assets or Management of the subsidiary.
Inclusion is not material for giving true and fair view.
Necessary information cannot be obtained without disproportionate expense or
undue delay.
The Activity of the subsidiary company is so different from those of other group
undertakings as to make inclusion incompatible with the true and fair view.
Health, safety and welfare at work of employees
Involvement of employees in the affairs, policy and performance of the company
Fixed Cost
These are costs that remains constant for specified period of time regardless of
the level of activity. They are sometimes therefore called period fixed costs
because in the long term they vary.
Sunk Cost
These are those already incurred in which will be totally unaffected by the
proposal alternatives. They are relevant for decision making.
Opportunity Cost
These are those costs which measures the sacrifice of choosing one alternative
course of action which requires another alternative to be discarded.
Incremental Cost
This basically establishes the additional cost or reverses resulting from a decision.
It is also referred to as marginal cost
4. List three (3) stakeholders of the insurance company and state their information
needs.
SOLUTION TO QUESTION 4
Policyholders
Shareholders/Investors
Regulators
Tax Authorities
Credit Rating Agencies
Management
Employees
Brokers and Tied Agents
Re-insurers
Policyholders: they are interested in the ability of the company to pay claims.
Shareholders/Investors: they are interested in the returns on equity and
solvency of the company.
Regulators: they are interested in the performance and compliance with
regulations, policyholder rights and protection and Company’s payment of levies
due.
Tax Authorities: they are interested in the profitability of the insurance company
and that pre-tax profits are not understated.
Credit Rating Agencies: they are interested in the performance of the company
as well as adequate disclosure of relevant information to aid their analysis.
Management: they are interested in the solvency as well as profitability of the
company, the business variance analysis, forecasts, budget, financing and
adequacy of their policies in product pricing and development.
Employees: they are interested in the solvency as well as profitability of the
company line of business and the going concern of the entity.
Brokers and Tied Agents: they are interested in the solvency as well as
profitability of the company line of business and the going concern of the entity.
And also in the ability of the company to pay legitimate claims.
Re-insurers: they are interested in the clients handling procedures as well as the
underwriting practices so as not to be exposed to uncalculated risks.
(Marking Guide: 1 Mark each for 3 correct stakeholders. 1 Mark each for
correct information needed/explanation provided.)
5. Define the term ‘Management Account’. Highlight the four (4) components of the
definition.
SOLUTION TO QUESTION 5
a. Management accounting is the process of identifying, measuring and
communicating economic information to permit informed judgment and
decisions by users of the information.
b. - Identifying
- Measuring
- Communicating
- Economic Information
- Informed judgment
- Decisions
- Users
6. List three (3) differences between Financial Accounting and Management
Accounting.
SOLUTION TO QUESTION 6
Financial Accounting Management Accounting
i. Financial Accounting is concerned Management Accounting is
with the provisions of information, concerned with provisions of
to parties outside the organization information to the parties within
the organisation for decision
making.
ii. Financial Accounting is historical in Management Accounting is
nature. Futuristic.
iii. It is guided by statute as to the format It is not regulated by law or
and content of the information to be statute
provided.
7. The annual budgeting process defines long-term plans. In the budget, a typical
insurance company will plan for many things. Mention four (4) of the items that
appears in their budget.
SOLUTION TO QUESTION 7
Premium Income
Commission payable
Claims payable
Cost
Profit etc
SOLUTION TO QUESTION 8
i. Ceded Premium
This is the amount of premium (fees) used to purchase reinsurance.
v. Earned Premium
These are premiums earned in an accounting period to meet the risk exposures
of the enterprise during that period and are determined as written premiums
adjusted by the unearned premium provisions at the beginning and end of the
accounting period.
Part II
Answer THREE (3) of the following six (6) questions.
Each question carries 38 marks.
9(a) Because of the complexity of the insurance market and the uneven balance
between the parties to a contract of insurance, the normal rule of caveat emptor
(Let the buyer beware) is unsatisfactory. It has become more and more seen as a
governmental function to supervise or regulate insurance concerns operating in
or from their territory. Mention and explain twelve (12) forms in which the
regulations or supervisions may take.
(24 marks)
(b) Mention and explain seven (7) Non-life establishment directive and their
requirements.
SOLUTIONS TO QUESTION 9
a. i. Requirements for compulsory insurance
ii. Authorization of insurer for some or all classes of business
iii. Control of manager etc
iv. Regulation of premium rates
v. Regulation of policy conditions
vi. Limitation of expenses charges
vii. Financial requirements – deposit minimum capital, solvency
viii. Requirements for annual (or more frequent returns)
ix Powers of direction and other intervention (particularly relating to assets).
x. Controls on intermediaries, commission payment etc.
xi. Nationalization and the prohibition of overseas competition.
xii. Compulsory compensation schemes for affected policyholders and
claimants.
b. i. All direct insurers operating in a member state require official
authorization such authorization may be limited to a particular class or
classes.
ii. Authorized insurers must adopt one of a number of prescribed legal
forms e.g incorporated companies, friendly societies etc) and must limit
their business to insurance.
iii. A scheme of operations must be submitted and a minimum guarantee
fund possessed
iv. It is the responsibility of the member state in which the head office is
situated to verify the state of solvency of the insure.
v. The member state in which the head office is situated must ensure that an
adequate solvency margin is kept in respect of the insurer’s entire
business.
vi. The member State in which the head office is situated must require
annual accounts covering all the insurer’s operations and its financial
situation and undertakings operating in a territory are to furnish returns
and statistical documents necessary for supervision.
vii. Powers of intervention including requiring a business plan- are available
to authorities where insurers fail to meet margins and ultimately they may
withdraw authorization.
viii. A section imposes similar rules on agencies and branches operating in a
territory where the head office is situated outside the EC
ix. An annex to the directive lay down a classification of risk according to
classes of insurance.
10. BATA Nigeria Limited is considering a capital investment proposal, where two
alternatives involving differing degrees of mechanization are being considered.
Machine 1 Machine 2
N N
Cost 2,180,000 8,050,000
Residual value 280,000 1,500,000
Annual cashflows 1,000,000 2,500,000
Both investments would have a five year life span. Depreciation is provided on a
straight line basis. The cost of capital is 15%.
Machine 1 Machine 2
2,780,000 8,050,000
1,000,000 2,500,000
= 2 years 9 months 3 years 3 months
Machine 1 Machine 2
Annual Depreciation 2,780,000 – 280,000 8,050,000-1,500,000
5 5
= N500,000 = N1,310,000
Annual Profit = Profit - Depreciation
1,000,000 – 500,000 2,500,000- 1,310,000
= N500,000 = N1,190,000
11(a) The need for special supervision of Insurers cannot be overemphasized because
of the nature of its contracts. In the light of this, list and explain three (3) reasons
for the regulation and supervision of Insurance business.
(b) List and explain five (5) the duties of supervisory Authorities.
(c) List and explain two (2) tools at the disposal of supervisory authorities for
effective discharge of their duties.
SOLUTION TO QUESTION 11
a. Reasons for the regulation and supervision of insurance business
Establishment of a sound financial system
The protective function of Insurance
Protection of Insurance Consumers
Use of Insurance fund for Development purposes
Development, effectiveness and efficiency of Insurance market
Also initiatives for new law and regulations affecting insurance may be suggested
by the regulators and supervisory authorities after careful consultations and
registration with concerned players.
12. The following list of balances was extracted from the books of ABC Plc as
at 31st December, 2017.
N’000 N’000
250,000 ordinary shares of N100 each 25,000
10% long term loan 5,000
Share premium 800
General reserve 1,000
st
Retained earnings (1 January 2017) 250
Freehold premises 15,000
Plant and Machinery (Cost N30,000,000) 18,000
st
Inventory 1 January 2017 2,380
Purchases and Sales 28,160 40,964
Returns Inwards and Outwards 1,030 1,735
Discounts allowed and received 645 925
Trade receivable /Payables 3,003 2,002
Provision for bad debt 1/1/2017 90
Wages and Salaries 580
Internet and telephone 300
Interest on long term loans 1,560
Directors’ Fees 200
Insurance expenses 800
Interim dividends 3,968
Cash and bank balances 77,766 77,766
Additional Information
(a) Inventory as at 31/12/17 was N2,728,000.
(b) During the year goods worth N650,000 were lost to theft. No entry
had been made in the books to reflect this.
(c) Insurance prepaid was N20,000
(d) During the year, a plant originally costing N5,000,000 and on which
N3,000,000 depreciation had been provided was sold for
N2,200,000. This transaction has been included as sales.
(e) Depreciation has been and is to be provided on plant and
machinery at 10% of cost.
(f) Provision for bad debt is to be increased to N250,000.
(g) The Directors wish to provide for a final ordinary dividend of 5%.
(h) The freehold property was revalued at N16,000,000 on 31/12/17.
(i) The liability for the year is estimated at N1,000,000.
You are required to prepare for the internal users, the statement of
comprehensive income for the year ended 31/12/2017 and a statement of
financial position of ABC Plc as at 31/12/2017.
(38 marks)
SOLUTIONS TO QUESTION 12
Statement of Comprehensive Income for the Year Ended 31st December, 2017
N1,000 N’000
Sales (Revenue) 38,764
Sales Returns (1,030)
37,734
Less Costs of Sales
Opening Inventory 2,380
Purchases 28,160
Return Outwards (1,735)
Stolen Inventory (650)
Closing Inventory (2,728) 25,427
12,307
Gross Profit 925
Other income 200
Discount received 1,125
Profit on disposal of plant 13,432
EXPENSES
Discount allowed 645
Stolen goods 650
Depreciation 2,500
Increase in provision for doubtful debt 160
Wages and Salaries 2,140
Internet and telephone 580
Interest on loan 500
Insurance 180
Director’s fees 1,560
Profit before tax
Income tax expenses
Profit after tax
b. ABC PLC
STATEMENT OF FINANCIAL POSITION AS AT 31ST DECEMBER 2017
N’000 N’000 N’000
ASSETS
Non-Current Assets 16,000
Freehold Premises at valuation 25,000
Plant and Machinery at cost 11,500 13,500
Less Accumulated Depreciation (W1) 29,500
CURRENT ASSETS
Inventory 2,728
Trade Receivables 3,003
Less provision for bad debts 250 2,753
Cash and bank 3,968
Prepayment 20 9,469
Total Assets 38,969
EQUITY
Share Capital 25,000
Share Premium 800
Revaluation Reserve 1,000
Retained Earnings (W2) 2,967
General Reserve 1,000 30,767
Non-Current Liabilities 5,000
10% Long-term loan
CURRENT LIABILITY
Trade payables 2,002
Fans payable 1,000
Interest on loan payable 200 3,202
Total Liabilities 8,202
Equity and Total Liabilities 38,969
iv. Profit on the equipment sold -= Amount sold – Net book value =
N2,200,000 – N2,000,000 = N200,000
(b) List and explain five (5) investment consequences of long-term insurance funds.
(10 marks)
(c) Investment policy will differ from that of an ordinary life fund because of the
nature of the business. Explain four (4) of the differences.
SOLUTION TO QUESTION 13
a. The main features
The contracts are long-term ones; lapse involves loss to the insured.
This premium income ends to be constraint and reliable.
Outgo can be estimated reasonably accurately both as to timing and
amount – there are not likely to be sudden calls for funds
The catastrophe risks are unlikely to be significant
Premium take into account income to be earned over the period of
the policy. The life fund relies for its solvency on its investment
income as much as the premium stream and then it must earn a rate
least equal to that assumed in calculating premiums.
Investment policy is as important as underwriting policy. Considerable
reserves build up in the life fund, held the trust for policyholders
which is thus larger in relation to premium income than is the case
with general business.
Home business is still much more significant than that transacted
overseas.
In view of the long term nature of the contract, some account
frequently needs to be taken of inflation in assessing benefits
ultimately payable.
Annuity and bond business with guaranteed surrender values and
cash options give rise to somewhat different considerations, notably a
greater need for liquidity.
b. INVESTMENT CONSEQUENCES
Because of the long term nature of the contracts – which could be 60years or
more – life funds usually invest in long-term securities
Since in the present inflationary are the income of a life off generally exceeds
its outgo and all claims expenses etc can be paid out of premium and
investment income, there is very little need for, or investment in, short-term
securities
As a result of studies by actuaries it has generally been concluded that the
appropriate policy for a life office is to match the maturity dates of its
liabilities under life policies with the maturity dates in its investment portfolio
Theory also suggests that it is better to err on the long term side rather than
the short-term: most life offices invest medium to long term while pension
tends invest long term.
With profit funds will need to ensure goof profits for bonuses – thus will often
indicate investment for growth in equities or property.
c.
Benefits are rarely guaranteed
Different funds will offer varying degrees of risk-the higher the risk the higher
the potential return and vice versa.
Competition which is intense, is related to performance the ultimate benefit
to policyholders depends on this
Where policyholders have an option to switch between funds, investments
may need to be sold at short notice and this must be borne in mind
Regular valuations of the fund have to be made often daily which tends to
restrict underlying investments to those for which a value is readily available.
Attainable
Practical
The could be determined by answering the following basic set of questions
What kind of company are we? Are we an insurance company or an
investment company?
What is the economic mission of the company? is it to maximize future cash
flows and thus maximize share price or is it to dominate a particular market
What should our product be? Do we want to specialize in wholesale or retail
insurance?
Should we serve each market is desired?
What are the profit objectives?
What rate of growth is required in premium, profits etc.?
What solvency margin/liquidity level do we need to maintain to satisfy
regulatory bodies, be secured in a financial well-being and yet maximize our
use of funds?
b. Goal congruence means that all departments with their own plans should have
common objectives why we budgeting we produce budgets to enable managers
to
Plan (premium, commission, claims, cost, profit etc.)
Co-ordinate
Communicate
Control
Evaluate
c. The end result of a budget setting process should be a plan which is quantified in
monetary terms. The process of budgeting are as stated below:
Initial preparation
Negotiation
Co-ordination and review
Final acceptance
Budget review
14(a) Define and explain the term Capital Market. Explain four (4) groups of institutes
that comprises Capital market. (18 marks)
(b) Explain the five (5) main provisions of Insurance Brokers (Registration) Act 1977.
(10 marks)
(c) Explain five (5) of the functions of BIBA as a trade and professional association.
(10 marks)
SOLUTION TO QUESTION 14
a. i. Capital market are markets whose function is the transfer of capital
From those who wish to invest it to those who wish t employ it.
SUMMARY
Pass Rate: 100.0%
Highest Score: 62%
Lowest Score: 61.5%
Average Score: 62%
CHARTERED INSURANCE INSTITUTE OF NIGERIA
ADVANCED DIPLOMA
SUBJECT A945
MARKETING
A945 – MARKETING
INSTRUCTIONS TO CANDIDATES
You should answer all questions in Part I and four (4) out of the six (6) questions
in Part II.
You are advised to spend not more than 45 minutes on Part I. You are strongly
advised to attempt ALL the required questions to score maximum possible
marks.
In attempting the question, you may find it helpful in some places to make rough
notes in the answer booklet. If you do this, you should cross through these notes
before you hand in the booklet.
Answer each question on a new page. If a question has more than one part,
leave several lines blank after each part.
Part I
Answer ALL question in Part I
Each questions carries six (6) marks
Note form is acceptable where this conveys all the necessary information.
3(a) There are no obvious organized form if competition for the insurance industry
external to the insurance other than ………….. and …………….
(b There are various types of reinsurance and other financial products available that
offer protection, against the financial risk of unforeseen fluctuations is aggregate
claims patterns, severity of individual losses, and world commodity and foreign
exchange markets. Mention four (4) examples.
SOLUTION TO QUESTION 3
(a) Self- Insurance
No Insurance
4. Like military campaigns, marketing strategies can also fail for certain reasons. Mention
four (4) of them.
SOLUTION TO QUESTION 4
i. Overall Corporate Objective are not Communicated Accurately to those who are
supporting the achievement of those objective at an operation level.
ii. There are insufficient resources to carry out the overall strategy at an operational
level.
iii. Those who are carrying out strategy at an operational level choose not to follow
the guidelines for the overall strategy
iv. Changes in the business environment mean that the marketing strategy is no
longer relevant.
5. Market research is methodical and typically follows an ordered serves of six (6)
steps or stage. List the six (6) steps or stages.
SOLUTION TO QUESTION 5
Stage 1 – Identifying the missing information
Stage 2 – Determining data needs and sources
Stage 3 – Research Design
Stage 4 –Design of sample size and characteristics
Stage 5 – Data Collection
Stage 6 – Tabulation and Analysis
SOLUTION TO QUESTION 6
Selective Exposure
Selective Perception
Selective Retention
SOLUTION TO QUESTION 7
I. To make the product or service available to customers
II. To ensure that promotional effort is devoted to the product or service as
close as possible to the customers.
III. To provide the highest level of customer service.
IV. To gather feedback from customers and intermediaries about the market.
V. To take advantage of economies of scale.
SOLUTION TO QUESTION 8
I. a wholly or partially owned joint venture or local subsidiary
II. domestic - based intermediaries with specialization in the
organisations foreign market
III. overseas-based intermediaries working in the organization is foreign
PART II
Answer four (4) of the following six (6) questions
Each question carries 38 marks
9(a) A developed society cannot reap the full benefits of specialization until it
develops a way of exchanging surpluses between its members. May exchanges
may be necessary for complete satisfaction, but such exchanges do not happen
automatically. List and explain six (6) conditions that must be not before an
exchange transaction can take place. (12 marks)
SOLUTION TO QUESTION 9
(a) 6 conditions that must be meet before an exchange transaction can take place
This is a market in which consumers do not discriminate and will buy whatever is
available. The focus of the sellers is on efficient production and distribution. This type of
market works when demand is greater than supply and goods and services are relatively
easy to sell. For the items in this market emphasis is on demand for the good and not
marketing e.g. demand for manufactured goods during industrial revolution. Also
socialist government that controls the supply of goods.
The market shift attention away from seller and the production to the consumer.
It involves determination of consumer needs and values.
It also design and supply of goods and services to satisfy them
In this market the consumer is the most powerful party in the transaction.
In this market product must match consumer’s specifications.
There is heavy reliance on market research and communication.
(b) Competition is a state of rivalry between sellers, each of which is trying to gain a
larger share of the market and greater profits than the others. List and explain
three (3) factors that can influence the amount of competition affecting a given
product or service.
(12 marks)
(c) In its early form, developed for retail products rather than services, the marketing
mix was said to consist of four (4) variables known as the 4ps. Mention and briefly
explain them.
(8 marks)
SOLUTION TO QUESTION 10
(a) Goods are tangible and have a physical dimension
ii. Goods are perishable, consumable or durable
iii. Goods usually confirm to a recognizable and consistent
specification. This is always subject to official government regulation
iv. To be bought and sold, goods do not rely on personal interaction between the buyer
and the producer of the goods.
v. to be attractive to buyers, goods rely significantly more on their inherent qualities
rather than internal benefits
vi. Goods require a physical distribution channel to pass from seller to buyer
vii. All other things being equal, the value of gods can be assessed at the time they are
bought.
b) ( i) Organization operating in the market
The number or organizations producing competing goods in the market.
The size of those organization relative to our organization
The difficulty for new organization to enter the same market ( also
referred to as that market’s barriers to entry)
The amount of collusion between competitors in the market
The Amount of knowledge organizations have about their competitors.
(b) Sales promotion is a specific activity designed to make a featured offer to defined
customers within a limited time span. List six (6) objectives for sales promotions
and six (6) types of sales promotion.
(12 marks)
SOLUTION TO QUESTION 11
(a) - limited or unlimited financial protection in the event of an insured occurrence
- Participation in the risk by the insured via excess and deductibles
- Loss Prevention advice
- Premium discounts
- Discount on loss prevention equipment
- Discounts on repairs by using the insurers parties
- Provision of industry information and news
- Special offers on other insurances
- Access to affiliated financial service providers such as
Banks
- Loyalty bonuses
- No claim discounts
- The insurance contract itself
- 24 hours emergency claims service
- Training about insurance offering
- A comfortable retail outlet where business can be
conducted over the counter.
(a) 6 OBJECTIVES
- Increase sales
- Counteract competitor activity
- Encourage repeat purchases
- Encourage affiliated purchase ( e.g. special offers for
introducing friends)
- Induce a trial purchase
- Encourage payment in advance
(b) Step 1- establishing the corporate context
- Stating the corporate mission or vision statement
- Identifying corporate objectives
Step 2 – Analysis of the internal and external
Environments
- Carrying out a marketing audit
- Carrying out a swot analysis
- Using research to make some key assumptions
Step 3 – formulating of a marketing strategy
- Establishing marketing objectives
- Establishing marketing strategies
- Predicting expected results
- Identifying contingent and alternative strategies
Step 4 –Implementation, control and evaluation
- Resource allocation
- Budgeting
- Action plans
- Monitoring
12(a) Data can be collected in a variety of ways. However, actual collection of data is
vulnerable to dangers that may affect the accuracy of the research. List and
explain four (4) ways by which resultant data may be distorted.
(16 marks)
(b) The managers of organizations need to have accurate information about how
well or badly their products and services are selling. Market research provides
qualitative, scientific and statistical information about the way the organisation
customers are reacting to its offering. List and explain five (5) examples.
(10 marks)
(c) Quantitative research typically produces objective facts and figures about sales
volumes and revenues, qualitative research investigation the objective views of an
organization’s customers. This may take the form of a ‘customer satisfaction’
survey. List and explain six (6) examples.
(12 marks)
SOLUTION TO QUESTION 12
(a) - interviewers who do not respond at all
-interviewers who do not respond accurately or respond
Dishonestly
-interviewers who ask questions incorrectly or inaccurately
- Interviewers who record answers incorrectly or inaccurately
13(a) Messages can be transmitted in a wide range of ways, most of which fall into one
of five (5) categories. List and explain the five (5) categories.
(10 marks)
(b) Marketing messages may also be categorized into seven (7) according to their
objectives and their styles. List and explain the Seven (7) categories.
(14 marks)
(c) Advertising can be very effective in breaking down services in the communication
process over time. List and explain five (5) ways advertising can be categorized in
several ways, but there are two primary differences in emphases. List and explain
the two (2) ways.
(4 marks)
SOLUTION TO QUESTION 13
(a) - face to face e.g. via personal selling, seminars,
conferences and Meetings
-Using tele-communication media e.g. the telephone, fax, video
Conferencing.
- using printed media e.g. print advertising, brochures, direct
Mails, letters
- using broadcast media e.g. TV and radio advertising
Interviews, features.
-using electronic or new media such as the World Wide Web
e-mail.
(b) -connotative
-denotative
-rational
-emotional
-fear based
-moral
-humurous
(c) i. 5 ways
-unawareness
- Awareness
- Comprehensive
- Conviction
- Action
ii. - advertising the product or services
-advertising the organization
SOLUTION TO QUESTION 14
(a) 5 Main Objectives
- To make the product or service available to customers.
- To ensure that promotional effort is divested to the product or
Services as close as possible to the customer
- To provide the highest level of customers service
- To gather feedback from customer and intermediaries about the
Market
-to make advantage of economies of scale.
SUMMARY
Pass Rate: 49.5%
Highest Score: 83%
Lowest Score: 14%
Average Score: 52.3%