7/7/2021 Retrieval Issue Troubleshooting
Table of Contents
SSH Key issue fixation:....................................................................................... 1
Issue:.................................................................................................................. 1
Fix:...................................................................................................................... 1
Invalid Credential issue...................................................................................... 1
Issue:.................................................................................................................. 1
Fix:...................................................................................................................... 1
VDOM errors:........................................................................................................ 1
Issue:.................................................................................................................. 1
Fix:...................................................................................................................... 2
EOF Errors:............................................................................................................ 2
Issue:.................................................................................................................. 2
Fix:...................................................................................................................... 3
TIMEOUT: Timeout exceeded:............................................................................3
Issue:.................................................................................................................. 3
Fix:...................................................................................................................... 3
Version Info.......................................................................................................... 5
Retrieval Issue Troubleshooting
SSH Key issue fixation:
Issue:
Some of the devices will get an “SSH Key” issue due to invalid credentials or port
issues, or port closure.
Fix:
For this issue, please coordinate with the GNS team and check whether the supplied
credentials are working and the SSH port (22) is open and reachable and check
whether any change in the SSH port also.
Invalid Credential issue
Issue:
This issue is due to which the credentials are not working and not able to log in.
Fix:
Change the credentials in the firemon to fix this.
VDOM errors:
Issue:
Fortinet Devices with VDOM’s onboarded as Fortinet Firewalls, then the retrieval will
not be proper and below error is observed.
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Retrieval Issue Troubleshooting
Fix:
While onboarding Fortinet devices, check whether the device is configured with
VDOM’s. If Yes, then the device needs to onboard as “FortiGate Firewall VDOM”.
TIMEOUT: Timeout exceeded:
Issue:
The retrieval status shows the Timeout issue since the Firemon not able to reach
the device to fetch the configuration data.
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Retrieval Issue Troubleshooting
Fix:
Solution 1: If Forti manager is configured properly, then we can change the
retrieval from “Server” instead of “Device”
Solution 2: The easiest way is to check whether the device is reachable from
Firemon and initiate a check to identify any rules blocking the connection.
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Retrieval Issue Troubleshooting
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Retrieval Issue Troubleshooting
Version Info
Versi
Date Created by Created team
on
OG-InfoSec-Firemon
D, Santhanakrishnan
07-Jul- < OG-InfoSec-
1.0 <Santhanakrishnan.D@ingrammicr
2021 [email protected]
o.com>
m>
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