Definition
A buyer persona is a marketing tool that personifies customer behaviors
based on a business's target customer. It is created by gathering data on
customer demographics, psychographics, and other detailed information
such as common concerns, thoughts, goals, interests, and shopping habits.
This persona helps businesses understand their ideal customer in a more
personal and relatable way. A buyer persona provides insights on how and
where to market a product or service. By using a buyer persona, a business
can target advertisements, tailor content, and develop products to better
align with customer needs. Ultimately, the goal of a buyer persona is to help
businesses better understand their target customer, resulting in stronger
customer relationships, and higher engagement or conversion rates.
How To Create a Buyer Persona
Needed resources and supplies:
- Customer data
- Analytical tool (Google analytics, SEMrush)
- Buyer persona template
1. Research and collect customer data on demographics, psychographics,
and behaviors using analytical tools and customer data from interviews
and surveys.
2. Analyze the data to identify patterns and commonalities of your
customers. This should include age, gender, income, location,
purchasing habits, interests, concerns, and values. Note down the most
common traits of your customers and define their goals and
challenges. Think about how your product or service can satisfy these.
3. Visualize and personify your buyer persona by giving it a name and
career. Add more specific details from the patterns you noted. Write a
short summary of what their personality and life is like.
4. Go back to your data and make sure your persona accurately
represents your customers. Fill in any missing details that stick out to
you and refine your persona’s traits to be clear and concise.
5. Implement your complete buyer persona into your marketing
campaigns. Continue to analyze new customer data and change
anything that does not resonate with your ideal customer.