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0% found this document useful (0 votes)
5 views21 pages

Conversation Transcript

Uploaded by

sangatimukkesh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

01/22/2025 01:06 PM GMT

Pearson UK Support Hello, Kevin Anderson! I’m Sam, your digital assistant.

Pearson UK Support Which topic can I help you with?

Title Pricing and Availability

Track Order Status

Invoice Copies

Ordering Resources

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You Track Order Status

Pearson UK Support Please enter your Order Number:

You 48473766

Pearson UK Support Your order has been closed, meaning each item on the

order is either on it's way to you or cancelled. Here are

your order details.

Pearson UK Support Ok : Order Details

Item Status: Closed

Item Number: A103000240286

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

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Ok : Order Details
Item Status: Closed

Item Number: A103000066911

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available

01/22/2025 02:05 PM GMT

You Ok : Order Details

Item Status: Closed

Item Number: A103000066911

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available

Pearson UK Support Do you require further assistance?

No, this chat can be closed

Yes, connect with an agent

Start Over

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Pearson UK Support What can I help you with today? Please select an item

below.
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Digital Subscription Support

You Print Publication Support

01/22/2025 02:06 PM GMT

Pearson UK Support Which topic can I help you with?

Title Pricing and Availability

Track Order Status

Invoice Copies

Ordering Resources

Payments and Invoices

You Track Order Status

Pearson UK Support Please enter your Order Number:

You 48473766

Pearson UK Support Your order has been closed, meaning each item on the

order is either on it's way to you or cancelled. Here are

your order details.

Pearson UK Support Ok : Order Details

Item Status: Closed

Item Number: A103000240286

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available


Ok : Order Details

Item Status: Closed

Item Number: A103000066911

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available

01/22/2025 02:31 PM GMT

You Ok : Order Details

Item Status: Closed

Item Number: A103000240286

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available

Pearson UK Support Do you require further assistance?

No, this chat can be closed

Yes, connect with an agent

Start Over

You Start Over

Pearson UK Support What can I help you with today? Please select an item

below.
Print Publication Support

Digital Subscription Support

You Print Publication Support

Pearson UK Support Which topic can I help you with?

Title Pricing and Availability

Track Order Status

Invoice Copies

Ordering Resources

Payments and Invoices

You Track Order Status

Pearson UK Support Please enter your Order Number:

01/22/2025 02:32 PM GMT

You 4004650

Pearson UK Support Your order is currently in process and is awaiting a return

. Here are your order details.

Pearson UK Support Ok : Order Details

Item Status: Closed

Item Number: 9780133991024

Quantity Ordered: 1

Return Reason: DAMAGED PRODUCT

Ok : Order Details

Item Status: Closed

Item Number: 9780133087895

Quantity Ordered: 1
Return Reason: DAMAGED PRODUCT

You Ok : Order Details

Item Status: Closed

Item Number: 9780133087895

Quantity Ordered: 1

Return Reason: DAMAGED PRODUCT

Pearson UK Support Do you require further assistance?

No, this chat can be closed

Yes, connect with an agent

Start Over

You Start Over

Pearson UK Support What can I help you with today? Please select an item

below.

Print Publication Support

Digital Subscription Support

You Print Publication Support

Pearson UK Support Which topic can I help you with?

Title Pricing and Availability

Track Order Status

Invoice Copies

Ordering Resources

Payments and Invoices

You Track Order Status

Pearson UK Support Please enter your Order Number:


01/22/2025 02:33 PM GMT

You 48473766

Pearson UK Support Your order has been closed, meaning each item on the

order is either on it's way to you or cancelled. Here are

your order details.

Pearson UK Support Ok : Order Details

Item Status: Closed

Item Number: A103000240286

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available

Ok : Order Details

Item Status: Closed

Item Number: A103000066911

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available

You Ok : Order Details

Item Status: Closed

Item Number: A103000240286


Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available

Pearson UK Support Do you require further assistance?

No, this chat can be closed

Yes, connect with an agent

Start Over

You Start Over

Pearson UK Support What can I help you with today? Please select an item

below.

Print Publication Support

Digital Subscription Support

You Print Publication Support

Pearson UK Support Which topic can I help you with?

Title Pricing and Availability

Track Order Status

Invoice Copies

Ordering Resources

Payments and Invoices

You Track Order Status

Pearson UK Support Please enter your Order Number:


You 48473766

Pearson UK Support Your order has been closed, meaning each item on the

order is either on it's way to you or cancelled. Here are

your order details.

Pearson UK Support Ok : Order Details

Item Status: Closed

Item Number: A103000240286

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available

Ok : Order Details

Item Status: Closed

Item Number: A103000066911

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available

01/22/2025 02:37 PM GMT

Automated Process Pearson UK Support ➖

You quit
Automated Process You've opted out of receiving messages from us, so we

won't contact you again.

You hi

Automated Process Pearson UK Support ➕

Pearson UK Support Hello, Kevin Anderson! I’m Sam, your digital assistant.

Pearson UK Support Which topic can I help you with?

Title Pricing and Availability

Track Order Status

Invoice Copies

Ordering Resources

Payments and Invoices

You Connect with an Agent

01/22/2025 02:38 PM GMT

Pearson UK Support I'm checking to see if an agent is available.

Pearson UK Support Give me a moment to connect you.

Automated Process Pearson UK Support ➖

Automated Process Mukkesh S ➕

Automated Process Hi Kevin Anderson, my name is Mukkesh. Please give me

a moment to review your issue.

Mukkesh S hello

01/22/2025 02:42 PM GMT

Automated Process Please be noted that if you don't respond in the next 1
minute, the chat gets inactive!

01/22/2025 02:43 PM GMT

Automated Process The chat is ended due to Inactive Session. Please respond

back to connect to an agent!

Automated Process Mukkesh S ➖

01/22/2025 03:12 PM GMT

You hi

Automated Process Pearson UK Support ➕

Pearson UK Support Hello, Kevin Anderson! I’m Sam, your digital assistant.

Pearson UK Support Which topic can I help you with?

Title Pricing and Availability

Track Order Status

Invoice Copies

Ordering Resources

Payments and Invoices

You Title Pricing and Availability

Pearson UK Support What would you like to check?

Stock availability | Item Pricing

You Item Pricing

Pearson UK Support Do you have your Pearson Customer Account Number?

Yes | No

You Yes
Pearson UK Support Please provide your Pearson Account Number

You 3522128

Pearson UK Support Please provide your Postal Code?

You CT14 9BP

Pearson UK Support What is the 10 or 13 digit ISBN?

You 9780789758163

Pearson UK Support What quantity do you require?

01/22/2025 03:13 PM GMT

You 1

Pearson UK Support List Price of Title '31 Days Before Your CompTIA A+

Certification Exam: A Day-By-Day Review Guide for the

CompTIA 220-901 and 220-902 Certification exams' is

£25.99

Your price per unit is £25.99

Pearson UK Support Do you require further assistance?

Check the availability of an ISBN

No, this chat can be closed

Yes, I would like to speak to an agent

Start again

01/22/2025 03:34 PM GMT

You Check the availability of an ISBN

Pearson UK Support Great, thank you for providing the ISBN.


Pearson UK Support What quantity do you require?

You 1

01/22/2025 03:35 PM GMT

Pearson UK Support Title: 31 Days Before Your CompTIA A+ Certification Exam

: A Day-By-Day Review Guide for the CompTIA 220-901

and 220-902 Certification exams

Pearson UK Support Availability: Backordered

Pearson UK Support Do you require further assistance?

Check the price of an ISBN

No, this chat can be closed

Yes, I would like to speak to an agent

Start again

You No, this chat can be closed

Automated Process Pearson UK Support ➖

Automated Process [Link]

corporate/survey/[Link]?invitationId=

0Ki9V0000005Kyz&surveyName=

pearson_uk_support_post_chat_survey&UUID=8baedb7d-

426f-495d-b3df-eed4602abf9e

01/22/2025 03:36 PM GMT

You ji

Automated Process Pearson UK Support ➕

Pearson UK Support Hello, Kevin Anderson! I’m Sam, your digital assistant.
Pearson UK Support Which topic can I help you with?

Title Pricing and Availability

Track Order Status

Invoice Copies

Ordering Resources

Payments and Invoices

You Track Order Status

Pearson UK Support Please enter your Order Number:

Automated Process Pearson UK Support ➖

You quit

Automated Process You've opted out of receiving messages from us, so we

won't contact you again.

01/22/2025 03:37 PM GMT

You hi

Automated Process Pearson UK Support ➕

Pearson UK Support Hello, Kevin Anderson! I’m Sam, your digital assistant.

Pearson UK Support Which topic can I help you with?

Title Pricing and Availability

Track Order Status

Invoice Copies

Ordering Resources

Payments and Invoices

You Title Pricing and Availability


Pearson UK Support What would you like to check?

Stock availability | Item Pricing

You Item Pricing

Pearson UK Support Do you have your Pearson Customer Account Number?

Yes | No

You Yes

Pearson UK Support Please provide your Pearson Account Number

01/22/2025 03:38 PM GMT

You 3522128

Pearson UK Support Please provide your Postal Code?

You CT14 9BP

Pearson UK Support What is the 10 or 13 digit ISBN?

You 9780789758163

Pearson UK Support What quantity do you require?

You 2

Pearson UK Support List Price of Title '31 Days Before Your CompTIA A+

Certification Exam: A Day-By-Day Review Guide for the

CompTIA 220-901 and 220-902 Certification exams' is

£25.99

Your price per unit is £25.99


Pearson UK Support Do you require further assistance?

Check the availability of an ISBN

No, this chat can be closed

Yes, I would like to speak to an agent

Start again

You Check the availability of an ISBN

Pearson UK Support Great, thank you for providing the ISBN.

Pearson UK Support What quantity do you require?

You 4

Pearson UK Support Title: 31 Days Before Your CompTIA A+ Certification Exam

: A Day-By-Day Review Guide for the CompTIA 220-901

and 220-902 Certification exams

Pearson UK Support Availability: Backordered

Pearson UK Support Do you require further assistance?

Check the price of an ISBN

No, this chat can be closed

Yes, I would like to speak to an agent

Start again

You Check the price of an ISBN

Pearson UK Support List Price of Title '31 Days Before Your CompTIA A+

Certification Exam: A Day-By-Day Review Guide for the

CompTIA 220-901 and 220-902 Certification exams' is

£25.99

Your price per unit is £25.99


Pearson UK Support Do you require further assistance?

Check the availability of an ISBN

No, this chat can be closed

Yes, I would like to speak to an agent

Start again

You Check the availability of an ISBN

Pearson UK Support Great, thank you for providing the ISBN.

Pearson UK Support What quantity do you require?

You 10

Pearson UK Support Title: 31 Days Before Your CompTIA A+ Certification Exam

: A Day-By-Day Review Guide for the CompTIA 220-901

and 220-902 Certification exams

Pearson UK Support Availability: Backordered

Pearson UK Support Do you require further assistance?

Check the price of an ISBN

No, this chat can be closed

Yes, I would like to speak to an agent

Start again

You No, this chat can be closed

Automated Process Pearson UK Support ➖

Automated Process [Link]

corporate/survey/[Link]?invitationId=

0Ki9V0000005L0b&surveyName=
pearson_uk_support_post_chat_survey&UUID=92794331-

453e-4171-ab44-69865cae3dc7

01/22/2025 04:36 PM GMT

You hi

Automated Process Pearson UK Support ➕

Pearson UK Support Hello, Kevin Anderson! I’m Sam, your digital assistant.

Pearson UK Support Which topic can I help you with?

Title Pricing and Availability

Track Order Status

Invoice Copies

Ordering Resources

Payments and Invoices

You Track Order Status

Pearson UK Support Please enter your Order Number:

You Connect with an Agent

Pearson UK Support I'm checking to see if an agent is available.

Pearson UK Support Unfortunately, there are no agents available at this time.

Pearson UK Support We can create a case for you, but we need additional

information to be able to help resolve your issue. Please

provide a brief description so our team can quickly

respond.

You test

01/22/2025 04:37 PM GMT


Pearson UK Support I have created a case for you, the case number is: #

51209391.

Pearson UK Support One of our agents will respond back to you via email, as

soon as possible.

Automated Process Pearson UK Support ➖

Automated Process [Link]

corporate/survey/[Link]?invitationId=

0Ki9V0000005L3p&surveyName=

pearson_uk_support_post_chat_survey&UUID=46257a83-

4fe9-4216-b301-5937c972ab43

01/22/2025 04:38 PM GMT

You hi

Automated Process Pearson UK Support ➕

Pearson UK Support Hello, Kevin Anderson! I’m Sam, your digital assistant.

Pearson UK Support Which topic can I help you with?

Title Pricing and Availability

Track Order Status

Invoice Copies

Ordering Resources

Payments and Invoices

You Track Order Status

Pearson UK Support Please enter your Order Number:

You 48473766
Pearson UK Support Your order has been closed, meaning each item on the

order is either on it's way to you or cancelled. Here are

your order details.

Pearson UK Support Ok : Order Details

Item Status: Closed

Item Number: A103000240286

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available

Ok : Order Details

Item Status: Closed

Item Number: A103000066911

Quantity Shipped: Not available

Quantity Ordered: 1

Shipped Date: Not available

Tracking #: Not available

Carrier: Not available

01/22/2025 04:40 PM GMT

You test

Pearson UK Support Your question is very important to me, but it looks like I

do not have an answer for that yet. I'll have to get you to

one of our representatives.


Pearson UK Support Unfortunately, there are no agents available at this time.

Pearson UK Support We can create a case for you, but we need additional

information to be able to help resolve your issue. Please

provide a brief description so our team can quickly

respond.

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