BOT: Hi I'm the Kohl's Virtual Assistant!
BOT: Just so you are aware, chats may be monitored and recorded in compliance with Kohl’s
Privacy Policy.
BOT: [Link]
BOT: Click on one of the common topics below or ask me a question
USER: live agent
BOT: I'm happy to connect you with someone who can help, but first, I'll need some
information I can pass along to the associate.
BOT: May I have your first name?
USER: ••••••••
BOT: May I have your last name?
USER: ••••••••
BOT: May I have your email?
USER: ••••••••
BOT: Is this related to an order? If yes, please provide the 10-digit order number. If not, simply
press skip to proceed.
USER: ••••••••
BOT: Please wait for an associate to connect!
AGENT (Stephen): Hi, my name is Stephen. One moment while I review your question. We
have a short survey after we disconnect the chat. Please consider completing it as your
feedback is very important to us.
AGENT (Stephen): Hi, Yang, and I hope you are doing well,
AGENT (Stephen): How may I help you?
USER: Hi
USER: I received my scooter, but the packaging has some damage, and the foam inside is
broken as well. There are also some scratches on the scooter itself.
USER: Is there any way for me to send you some photos?
AGENT (Stephen): I understand your concern, let me check and help you with the best
possible options.
AGENT (Stephen): Please accept my sincere apologies about what happened.
AGENT (Stephen): May I ask if it's feasible for you to return/exchange the item at the store?
USER: I would like to return this scooter. I can take it to a Kohl's store
AGENT (Stephen): Yes please return the item in store they will help you with exchange the
product.
USER: Is there a time limit for returns? Can I return this item at any time or is there a deadline?
AGENT (Stephen): At Kohl's we have a 90 days hassle free return policy. To return the item I
request you to visit the store or you can return the items.
USER: Does the 90-day return period start from the date I placed the order, or does it begin
after UPS has delivered the item?
AGENT (Stephen): The 90 days return policy starts from date of purchase.
USER: got it
AGENT (Stephen): Thank you so much for understanding.
AGENT (Stephen): Is there anything else I can assist you with today?
USER: yes one more thing thx
AGENT (Stephen): Sure! May I know the concern.
USER: I noticed on the website that premium electronics and watches must be returned within
30 days of purchase. Does this mean that my scooter needs to be returned within 30 days as
well, or does it have a 90-day return period?
AGENT (Stephen): I am really sorry the electronics items should return in 30 days for the date
of purchase.
USER: No problem, thank you for the clarification. So, I need to return my scooter within 30
days from the date of purchase, correct? Can I return it at any Kohl's store? Also, what
information or materials do I need to prepare for the return, such as original packaging,
receipt, or account lookup?
AGENT (Stephen): Yes you can return the item in any Kohl's store with receipt.
USER: That's all, thank you very much for your help, I don't have any other questions.
AGENT (Stephen): Thank you.
AGENT (Stephen): Thank you for contacting Kohl's. Have a great day!
