Helping Process Records and reports by other
professional
Studies
Steps in Social Work Helping Process
•Assessment 4. Worker’s own observation
intake process Definition of the Problem
identification of the presenting -effective work depends on
problem appropriate problem
data gathering identification
definition of the problem - in problem definition client and worker
writing assessment statement agree on what problem they will
•Planning address.( Definition of problem for work)
•Intervention/ Plan Implementation How?
the problem or part of the problem that the
•Evaluation
client feels is most important
•Termination the problem or part of the problem that in the
worker’s judgment is most crucial
Intake: process by which a potential client achieves the problem or part of the problem that in the
the status of a client. workers judgment can be readily helped.
Client: involves presentation of self, the problem or
the need he/she is experiencing. Skill in Partialization is important.
Worker: assessment of the client and the problem Partialization - process of separating from
whether or not the agency is in a position to help. so may problems identified by the client
• Intake Process may end either: and/or worker the specific problem/s
1. Worker and client decide not to proceed which are to be addressed first and will
2. Client obtaining client status have to be the focus of the helping
Presenting. Problem- “felt” problem; problem relationship.
that is a threat to the client and causing difficulty
at present Writing an Assessment
Components of Assessment Statement:
Usually stated as: 1. Opening causal statement
Symptoms: anxiety, lack of motivation worker indicate who has the problem
Behavioral configuration: unemployment, and why does the problem exist.
poor academic performance, marital 2. Change Potential Statement
discord etc. dependent on 3 independent factors:
As needs: money, housing PROBLEM; PERSON & ENVIRONMENT
Information/Data Gathering: Person
obtaining information necessary to have an accurate - assess the strengths and weaknesses of
definition of the client’s problem person having the problem
Sources:
- clients motivation and capacity to change
1. Primary source: client (interview)-to know Problem
what he is, how he feels and behaves.
- The worker and the contact system (client or
2. Secondary Sources: “significant others”
those with whom client has significant others) consider the nature of the problem
personal relationship. and its change potential by answering the following
( parents, relatives, friends, co- questions:
employees etc. )
1. Can this be resolved?
2. Is the nature of the problem irreversible?
3. How long has the problem going on, who
are involved and to what extent?
3. Existing Data: information collected by others Environment
• consider the formal/informal resources To heighten the awareness of families of
available in the environment that can community problems in order to set them
into action
promote the necessary change
To increase the nutritional level of 50%
malnourished children within 6 months
3. Judgment about the seriousness or urgency of Treatment Plan
the problem Activities
- life endangering situations require immediate Persons Responsible
attention even if in the workers judgment the Resources Needed
change potential of the problem is very low. Sources
Time Frame
PLANNING
Success Indicator
- process of translating the content of
assessment into a goal statement that
describes the desired results and is also Plan Implementation
concerned with identifying the means to - putting plans into action
reach the goals. - worker and client assume their
respective roles
Uses/Purpose:
1. Basis for determining general direction of Evaluation
treatment - measure the impact of social workers
2. Source of information to which worker intervention
will refer from time to time - should be based on the objectives which
3. It will serve as basis for monitoring the have been set-up jointly by the worker
case and for case evaluation and client
- takes place in every major step in the
Tasks Involve in Planning Stage: intervention
1. Formulating of Goals that directly relates
to the client’s need/problem. Why Evaluate?
2. Defining the specific actions or interventions - To enable the worker to determine the
that are necessary to achieve the goals progress and readiness of client, the
quality of the service and the client’s view
of it
Output: Treatment Plan Purposes of Evaluation
Goals - are ends. They are the desired 1. satisfy the curiosity of worker in the
or expected outcomes of an context of one’s professional obligation.
endeavor. 2. provide feedback to workers to help
what the worker wants to achieve as a improve their skills
result of all his efforts. 3. assessing progress of client
Objectives - specific, short term goals which Assess the effectiveness of the service
facilitate the achievement of the long term or Result of Evaluation:
over-all goals. - modification or revision of plans
may not just relate to client, but to the - change of strategy or approach
other persons or social systems that are Termination:
involved in the situation. • Reasons:
Goal: 1. Services completed/goals achieved
2. Referral has been made to another source
•Improvement/enhancement of the socio- 3. Client can manage by himself
economic condition of the people in the
4. Client request for termination
community within a period of 5 years.
Objectives: 5. Worker request for termination
To enlist the cooperation, expertise and 6. No progress has been made or problems
support of all welfare agencies relevant to are getting worse due to:
problems in the community. 6.1 relationship difficulty
6.2 incorrect definition of the problem
6.3 alternatives selected was inappropriate
6.4 wrong intervention was made
Continuation
- Case maybe continued when the result of the
action indicate that progress or movement has
been made but not enough to satisfy the worker
and client
