Welch Allyn Vital Signs Monitor

6000 Series™

Service manual
© 2010 Welch Allyn. All rights are reserved. To support the intended use of the product described in this publication,
the purchaser of the product is permitted to copy this publication, for internal distribution only, from the media
provided by Welch Allyn. No other use, reproduction, or distribution of this publication, or any part of it, is permitted
without written permission from Welch Allyn. Welch Allyn assumes no responsibility for any injury to anyone, or for
any illegal or improper use of the product, that may result from failure to use this product in accordance with the
instructions, cautions, warnings, or statement of intended use published in this manual.

SureTemp and Welch Allyn are registered trademarks of Welch Allyn.

SureBP Technology and VSM 6000 Series are trademarks of Welch Allyn.

LNCS is a trademark of, and LNOP, Masimo, and SET are registered trademarks of Masimo Corporation. Possession
or purchase of a MasimoSpO2-equipped device does not convey any express or implied license to use the device
with unauthorized sensors or cables which would, alone or in combination with this device, fall within the scope of
one or more of the patents relating to this device.

Nellcor and Oxi-Max are registered trademarks of Nellcor Puritan Bennett Inc.

Braun and ThermoScan are registered trademarks of Braun GmbH.

Software in this product is Copyright 2010 Welch Allyn or its vendors. All rights are reserved. The software is
protected by United States of America copyright laws and international treaty provisions applicable worldwide.
Under such laws, the licensee is entitled to use the copy of the software incorporated with this instrument as
intended in the operation of the product in which it is embedded. The software may not be copied, decompiled,
reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is not a sale of the
software or any copy of the software; all right, title, and ownership of the software remain with Welch Allyn or its
vendors.

For information about any Welch Allyn product, call Welch Allyn Technical Support:

USA +1 800 535 6663 Australia +61 2 9638 3000

+1 315 685 4560
Canada +1 800 561 8797 China +86 21 6327 9631
European Call Center +353 46 90 67790 France +33 155 69 58 49
Germany +49 695 098 5132 Italy +39 026 968 2425
Japan +81 3 6383 0852 Latin America +1 305 669 9003
Malaysia +603 7875 3341 Netherlands +31 202 061 360
Singapore +65 6419 8100 South Africa +27 11 777 7555
Spain +34 917 499 357 Sweden +46 85 853 6551
United Kingdom +44 207 365 6780

103500
Material Number 716671

European Community Representative

Welch Allyn Ltd.
Welch Allyn, Inc.
Navan Business Park
4341 State Street Road
Dublin Road, Navan
Skaneateles Falls, NY 13153-0220 USA
County Meath, Republic of Ireland
www.welchallyn.com Tel.:+353 46 90 67700
Fax: +353 46 90 67755
 iii

Contents
Symbols ................................................................................................... 1
Documentation symbols .................................................................................................................. 1
Power symbols .................................................................................................................................. 1
Connectivity symbols ........................................................................................................................ 2
Miscellaneous symbols ................................................................................................................... 2

Safety ....................................................................................................... 3
Warnings and cautions .................................................................................................................... 3
General safety considerations ........................................................................................................ 4
Electrostatic discharge (ESD) ......................................................................................................... 4

Overview .................................................................................................. 7
Purpose and scope ........................................................................................................................... 7
Technical support services ............................................................................................................. 7
Recommended service intervals .................................................................................................. 11
Configuration options ..................................................................................................................... 11
The Welch Allyn Service Tool ....................................................................................................... 13
Battery performance ...................................................................................................................... 14

Controls, indicators, and connectors ................................................... 17

Service menu ......................................................................................... 21

Access the Service screens ......................................................................................................... 21
General tab ....................................................................................................................................... 21
Self-tests tab .................................................................................................................................... 23
Logs tab ............................................................................................................................................ 24
Device tab ........................................................................................................................................ 24
Licensing tab .................................................................................................................................... 25

Power-up sequence ............................................................................... 27

Troubleshooting .................................................................................... 29
Symptoms and solutions ................................................................................................................ 29
Technical alarm messages ........................................................................................................... 37

Disassembly and repair ........................................................................ 47

Required tools and equipment ...................................................................................................... 48
Power down the monitor ............................................................................................................... 48
Remove the battery ......................................................................................................................... 48
Remove the rear housing ............................................................................................................... 49
Disassemble the rear housing ...................................................................................................... 52
iv Contents Welch Allyn Vital Signs Monitor 6000 Series™

Disassemble the main chassis ..................................................................................................... 58

Functional verification tests ................................................................. 81

Functional verification and calibration ........................................................................................ 81

Electrical safety testing ......................................................................... 87

Ground stud connector .................................................................................................................. 87

Options, upgrades, and licenses .......................................................... 89

Available options, upgrades, and licenses ................................................................................. 89
Install options .................................................................................................................................. 90
Configure options ............................................................................................................................ 92

Field replaceable units .......................................................................... 93

Rear housing .................................................................................................................................... 93
Bottom housing ............................................................................................................................... 97
Top housing ...................................................................................................................................... 99
Side panels ..................................................................................................................................... 101
Front housing and mid section .................................................................................................... 101
Miscellaneous parts ..................................................................................................................... 104
Service tools .................................................................................................................................. 105
Options ............................................................................................................................................ 105
Licenses .......................................................................................................................................... 107
Partners in Care service and support agreements ................................................................. 107
Service and repair training .......................................................................................................... 107

Appendices .......................................................................................... 109

Decontamination and cleaning requirements .......................................................................... 109
Factory defaults ............................................................................................................................. 111
Disassembly and repair reference ............................................................................................. 117
VSM 6000 interconnect diagram ................................................................................................ 125
 1

Symbols
Documentation symbols
WARNING The warning statements in this manual
identify conditions or practices that could lead to
illness, injury, or death.

WARNING Hot surface. Do not touch.

Caution The caution statements in this manual

identify conditions or practices that could result in
damage to the equipment or other property, or loss of
data. This definition applies to both yellow and black
and white symbols.

Consult operating instructions.

Power symbols
Power on/standby Equipotential terminal

(on display) Monitor is Battery absent or faulty

plugged into Alternating
Current power

(on the monitor, green Battery charge level

indicator) Alternating Current
power present, battery fully
charged

(on the monitor, amber Battery cover

indicator) Alternating Current
power present, battery is
charging

Alternating Current (AC) Rechargeable battery

2 Symbols Welch Allyn Vital Signs Monitor 6000 Series™

Li-ion battery

Connectivity symbols
USB Ethernet (RJ45)

Wireless signal strength Nurse call

• Best (4 bars)
• Good (3 bars)
• Fair (2 bars)
• Weak (1 bar)
• No signal (no bars)
• No connection (blank)

Miscellaneous symbols
Meets essential requirements European Community
of European Medical Device Representative
Directive 93/42/EEC

Manufacturer Defibrillation-proof Type BF

applied parts

Reorder number Serial number

Do not reuse China RoHS markings for

control of pollution caused by
electronic information
products. XX indicates
Environmentally Friendly Use
Period in years.

Nonionizing electromagnetic Recycle the product separate

radiation from other disposables

Restrictions for use of Call for maintenance

wireless device in Europe.
European communities class 2
radio equipment.
 3

Safety
All users of the monitor must read and understand all safety information presented in this manual
before using or repairing the monitor.

United States federal law restricts this device to sale, distribution, or use by or on the order of a
licensed medical practitioner.

Warnings and cautions

WARNING Safety risk. Make frequent electrical and visual checks on cables,
sensors, and electrode wires. All cables, sensors, and electrode wires must be
inspected and properly maintained and in proper working order to allow the
equipment to function properly and to protect patients.

WARNING Safety risk. Place the monitor and accessories in locations where
they cannot harm the patient should they fall from a shelf or mount.
WARNING Fire and explosion hazard. Do not operate the monitor in the presence
of a flammable anesthetic mixture with air, oxygen, or nitrous oxide; in oxygen-
enriched environments; or in any other potentially explosive environment.

WARNING Inaccurate measurement risk. Dust and particle ingress can affect the
accuracy of blood pressure measurements. Use the monitor in clean environments
to ensure measurement accuracy. If you notice dust or lint build-up on the monitor’s
vent openings, have the monitor inspected and cleaned by a qualified service
technician.

Caution To ensure that the monitor meets its performance specifications, store
and use the monitor in an environment that maintains the specified temperature and
humidity ranges.

Caution The monitor may not function properly if dropped or damaged. Protect it
from severe impact and shock. Do not use the monitor if you notice any signs of
damage.

Caution Do not connect more than one patient to a monitor or connect more than
one monitor to a patient.

Caution Do not operate the monitor in the presence of magnetic resonance

imaging (MRI) or hyperbaric chambers.

Caution Do not autoclave the monitor. Autoclave accessories only if the

manufacturer’s instructions clearly approve it.
4 Safety Welch Allyn Vital Signs Monitor 6000 Series™

General safety considerations

• If the monitor detects an unrecoverable problem, it displays an error message. For more
information see “Troubleshooting.”
• To ensure patient safety, use only accessories recommended or supplied by Welch Allyn. (See
“VSM 6000 series approved accessories” in the Welch Allyn Vital Signs Monitor 6000 Series
Directions for use (part number 103501)). Always use accessories according to your facility’s
standards and according to the manufacturer’s recommendations and instructions. Always
follow the manufacturer’s directions for use.
• Welch Allyn recommends that only Welch Allyn service personnel or an authorized repair
center perform warranty service. Performing unauthorized service on a device that is within
warranty may void the warranty.

Electrostatic discharge (ESD)

Caution Electrostatic discharge (ESD) can damage or destroy electronic

components. Handle static-sensitive components only at static-safe workstation.

Caution Assume that all electrical and electronic components of the monitor are
static-sensitive.
Electrostatic discharge is a sudden current flowing from a charged object to another object or to
ground. Electrostatic charges can accumulate on common items such as foam drinking cups,
cellophane tape, synthetic clothing, untreated foam packaging material, and untreated plastic bags
and work folders, to name only a few.

Electronic components and assemblies, if not properly protected against ESD, can be permanently
damaged or destroyed when near or in contact with electrostatically charged objects. When you
handle components or assemblies that are not in protective bags and you are not sure whether
they are static-sensitive, assume that they are static-sensitive and handle them accordingly.
• Perform all service procedures in a static-protected environment. Always use techniques and
equipment designed to protect personnel and equipment from electrostatic discharge.
• Remove static-sensitive components and assemblies from their static-shielding bags only at
static-safe workstations—a properly grounded table and grounded floor mat—and only when
you are wearing a grounded wrist strap (with a resistor of at least 1 megohm in series) or other
grounding device.
• Use only grounded tools when inserting, adjusting, or removing static-sensitive components
and assemblies.
• Remove or insert static-sensitive components and assemblies only with monitor power turned
off.
• Insert and seal static-sensitive components and assemblies into their original static-shielding
bags before removing them from static-protected areas.
Service manual Safety 5

• Always test your ground strap, bench mat, conductive work surface, and ground cord before
removing components and assemblies from their protective bags and before beginning any
disassembly or assembly procedures.
6 Safety Welch Allyn Vital Signs Monitor 6000 Series™
 7

Overview
Purpose and scope
This service manual is a reference for periodic preventive maintenance and corrective service
procedures for the Welch Allyn Vital Signs Monitor 6000 Series. It is intended for use only by
trained and qualified service personnel.

Corrective service is supported to the level of field-replaceable units. These include circuit-board
assemblies and some subassemblies, case parts, and other parts.

Caution No component-level repair of circuit boards and subassemblies is

supported. Use only the repair procedures described in this manual.

WARNING When performing a service procedure, follow the instructions exactly

as presented in this manual. Failure to do so could damage the monitor, invalidate
the product warranty, and lead to serious personal injury.
Find instructions for functional testing and performance verification in the Welch Allyn Service
Tool help files.

This manual applies only to the Welch Allyn Vital Signs Monitor 6000 Series. For servicing of any
other vital signs monitor, see the service manual for the specific device.

Service work not described in this manual must be performed by qualified service personnel at the
factory or at an authorized Welch Allyn service center.

Related documents
When using this manual, refer to the following:
• Welch Allyn Vital Signs Monitor 6000 Series Directions for use (part number 103501)
• Welch Allyn Service Tool CD (part number 103521)
• Welch Allyn Service Tool Install guide (part number 103820)
• Welch Allyn Braun PRO 4000 Service Manual (part number 701627)
• Welch Allyn 9600 Plus Calibration Tester Directions for use (part number 701754)
• Welch Allyn website: www.welchallyn.com

Technical support services

Welch Allyn offers the following technical support services:
• Telephone support
8 Overview Welch Allyn Vital Signs Monitor 6000 Series™

• Loaner equipment
• Service agreements
• Service training
• Replacement service parts
• Product service

For information on any of these services, call the Welch Allyn Service Center nearest you.

Service loaners
For warranty or non-warranty repairs not covered under a support agreement, loaners are
available for a nominal charge, subject to availability. Payment is required prior to shipment for all
loaners not covered under a support agreement. The loaner fee can be found on the Welch Allyn
loaner price list.

Welch Allyn Service Centers that provide repair service for this product can, on request, loan a
device for use while the device is being repaired. Loaned devices are provided free of charge for
products repaired while under a support agreement that includes a free loaner provision.

Loaner equipment for the individual component modules is not available.

Service options

Partners in Care service agreements

While product warranties provide basic assurance of Welch Allyn hardware quality, they may not
include the full range of services and support you need. Welch Allyn offers premium service and
support through our Partners in Care program. Whether you service your own devices and require
a minimum of support or rely on us to service your device, Welch Allyn provides a program that will
meet your needs. For more information visit our web site at www.welchallyn.com or call your sales
representative.

Warranty service
All repairs on products under warranty must be performed or approved by Welch Allyn. Refer all
warranty service to Welch Allyn Product Service or another authorized Welch Allyn Service
Center. Obtain a Return Material Authorization (RMA) number for all returns to Welch Allyn
Product Service.
Caution Unauthorized repairs will void the product warranty.

Non-warranty service
Welch Allyn product service and authorized service centers support non-warranty repairs. Contact
any Welch Allyn regional service center for pricing and service options.

Welch Allyn offers modular repair parts for sale to support non-warranty service. This service must
be performed only by qualified end-user biomedical/clinical engineers using this service manual.

Monitor service training is available from Welch Allyn for biomedical/clinical engineers. For
information, go to www.welchallyn.com/support/technical/monitoring_suppt_training.htm.
Service manual Overview 9

Repairs
A Welch Allyn Service Center must perform all repairs on products under warranty, unless you
have purchased a Welch Allyn support agreement allowing you to service the device while under
warranty.

Caution Unauthorized repairs will void the product warranty.

Qualified service personnel or a Welch Allyn Service Center should repair products out of
warranty.

If you are advised to return a product to Welch Allyn for repair or routine maintenance, schedule
the repair with the service center nearest you.
Welch Allyn Technical Support

If you have a problem with the device that you cannot resolve, call the Welch Allyn Technical
Support Center nearest you for assistance. A representative will assist you in troubleshooting the
problem and will make every effort to solve the problem over the phone, avoiding a potential
unnecessary return.

If your product requires warranty, extended warranty, or non-warranty repair service, a Welch
Allyn Technical Support representative will record all necessary information to issue an RMA
number. The support representative will provide you with the address of the Welch Allyn Service
Center to send your device to.

An RMA number must be obtained prior to any return. Be sure to note this number on the outside of
your shipping box and include a copy of the RMA in the box.

Returns without an RMA number will not be accepted for delivery.

Technical support is available during local business hours.

Returning products
When returning a product to Welch Allyn for service, ensure that you have the following
information:
• Product name, model number, and serial number. This information may be found on the
product and serial number labels on the bottom of the monitor.

• A complete return shipping address.

• A contact name and phone number.
• Any special shipping instructions.
• A purchase-order number or credit-card number if the product is not covered by a warranty.
• A full description of the problem or service request.

1. Contact Welch Allyn and request an RMA number.

10 Overview Welch Allyn Vital Signs Monitor 6000 Series™

Note Welch Allyn does not accept returned products without an RMA.

2. Ship the monitor to Welch Allyn, observing these packing guidelines:

a. Remove from the package the battery, all hoses, connectors, cables, sensors, power
cords, and other ancillary products and equipment, except those items that might be
associated with the problem.
Recommendations for returning the Lithium Ion battery
• Use ground transportation to return batteries.
• If returning multiple batteries, package each battery individually.
• Do not consolidate multiple batteries in a single package.
• Use packaging provided by Welch Allyn or the battery manufacturer.
• Do not pack a defective battery in checked or carry-on baggage if traveling by air.
Packaging
• If you return the battery with the monitor, remove the battery, seal the battery in an
antistatic plastic bag, and place the battery in the position reserved for the battery in
the original shipping carton near the monitor.
• If you return the battery separately, package the battery in the replacement battery’s
plastic bag and shipping box.

If the original shipping carton or replacement battery shipping box is unavailable, consult
the manufacturer website for information regarding shipping lithium ion batteries:
www.nexergy.com/lithium-shipping.htm

WARNING Safety risk. Do not ship any battery that has been
physically damaged or shows signs of leakage unless you
receive specific instructions which meet the requirements for
the shipment of Lithium batteries. Dispose of damaged or
leaking batteries in an environmentally safe manner consistent
with local regulations.

Note In the United States, the applicable regulations can be found in

the Code of Federal Regulations (CFR). Refer to 49 CFR 173.185
for shipping lithium batteries by air or ground. Use 49 CFR
172.102 sections 29, 188, 189, A54, A55, A100, A101, A103, and
A104 to find the special provisions for shipping lithium
batteries.

b. Clean the monitor.

Note To ensure safe receipt of your monitor by the service center

and to expedite processing and return of the monitor to you,
thoroughly clean all residues from the monitor
before you ship it to Welch Allyn. For decontamination
and cleaning requirements, see “Decontamination and
cleaning” in the appendices.
If a returned device is found to be contaminated with bodily
fluids, it will be returned at the owner’s expense. United States
federal regulations prohibit the processing of any device
contaminated with blood-borne pathogens. Welch Allyn
thoroughly cleans all returned monitors on receipt, but any
monitor that cannot be adequately cleaned cannot be repaired.
Service manual Overview 11

c. Put the monitor, enclosed in a plastic bag with a packing list, into the original shipping
carton with the original packing materials or into another appropriate shipping carton.
d. Write the Welch Allyn RMA number with the Welch Allyn address on the outside of the
shipping carton.

Recommended service intervals

To confirm that the monitor is functioning within the design specifications, perform periodic
service using the Welch Allyn Service Tool, Gold edition, as indicated in the following table.

Component Service interval Service procedure

Monitor Annually Functional verification

NIBP module Annually Functional verification and calibration

if necessary

SpO2 module Annually Functional verification

SureTemp Plus Semi-annually Functional verification

Braun ThermoScan PRO Annually Functional verification

4000

Printer module Annually Functional verification

Battery 300 charge cycles Replace battery

Perform a complete functional verification of the monitor whenever any of the following conditions
exist:
• The monitor has been dropped or otherwise damaged
• The monitor is malfunctioning
• The case has been opened
• A part has been replaced
For details on performing the functional verification, see the section on functional verification.

Maintenance
For monitor maintenance information, see “Maintenance and service” in the Welch Allyn VSM
6000 Series Directions for Use (103501). Covered topics include the following:
• Replacing the printer paper
• Inspecting and cleaning the monitor and accessories
• Changing the battery

Configuration options
The monitor is available in multiple configurations:
• 6300: Basic. Does not include nurse call. Includes Ethernet and USB connectivity.
• 6400: Standard. Includes nurse call, Ethernet, and USB connectivity. The radio is optional.
12 Overview Welch Allyn Vital Signs Monitor 6000 Series™

• 6500: Wireless. Includes all Standard features plus an internal 802.11 a/b/g radio.

Configurations available for each option are listed in the next table. The suffix, indicated by an
asterisk (*), indicates the power cord packaged with the monitor. Available suffixes are listed after
the configuration table.

Note For more configuration options, including approved accessories, see the “VSM 6000
series approved accessories” in the Welch Allyn VSM 6000 Series Directions for
use (part number 103501).

Note If options have been added to the monitor, the actual configuration will not match
the model description.

Model

6300 6400 6500 Description

63XXXX-* 64XXXX-* 65XXXX-* NIBP

63XXPX-* 64XXPX-* 65XXPX-* NIBP, printer

63XTXX-* 64XTXX-* 65XTXX-* NIBP, SureTemp Plus®

63XTPX-* 64XTPX-* 65XTPX-* NIBP, SureTemp Plus, printer

63NXXX-* 64NXXX-* 65NXXX-* NIBP, Nellcor®

63MXXX-* 64MXXX-* 65MXXX-* NIBP, Masimo®

63NXPX-* 64NXPX-* 65NXPX-* NIBP, Nellcor, printer

63MXPX-* 64MXPX-* 65MXPX-* NIBP, Masimo, printer

63NTXX-* 64NTXX-* 65NTXX-* NIBP, Nellcor, SureTemp Plus

63MTXX-* 64MTXX-* 65MTXX-* NIBP, Masimo, SureTemp Plus

63NTPX-* 64NTPX-* 65NTPX-* NIBP, Nellcor, SureTemp Plus, printer

63MTPX-* 64MTPX-* 65MTPX-* NIBP, Masimo, SureTemp Plus, printer

63XXXE-* 64XXXE-* 65XXXE-* NIBP, Braun ThermoScan®

63XTXE-* 64XTXE-* 65XTXE-* NIBP, SureTemp Plus, Braun ThermoScan

63XXPE-* 64XXPE-* 65XXPE-* NIBP, printer, Braun ThermoScan

63XTPE-* 64XTPE-* 65XTPE-* NIBP, SureTemp Plus, printer, Braun ThermoScan

63NXXE-* 64NXXE-* 65NXXE-* NIBP, Nellcor, Braun ThermoScan

63NTXE-* 64NTXE-* 65NTXE-* NIBP, Nellcor, SureTemp Plus, Braun ThermoScan

63NXPE-* 64NXPE-* 65NXPE-* NIBP, Nellcor, printer, Braun ThermoScan

63NTPE-* 64NTPE-* 65NTPE-* NIBP, Nellcor, SureTemp Plus, printer, Braun ThermoScan
Service manual Overview 13

Model

6300 6400 6500 Description

63MXXE-* 64MXXE-* 65MXXE-* NIBP, Masimo, Braun ThermoScan

63MTXE-* 64MTXE-* 65MTXE-* NIBP, Masimo, SureTemp Plus, Braun ThermoScan

63MXPE-* 64MXPE-* 65MXPE-* NIBP, Masimo, printer, Braun ThermoScan

63MTPE-* 64MTPE-* 65MTPE-* NIBP, Masimo, SureTemp Plus, printer, Braun ThermoScan

Country codes, as indicated by the asterisk (*), include the following:

Suffix Description Suffix Description

A Denmark 2 Europe
B North America 3 Israel
C China 4 United Kingdom
G Argentina 5 Switzerland
K South Korea 6 Australia/New Zealand
N India/UAE 66 Australia/New Zealand - orange
P Thailand 7 South Africa
T Taiwan
Y Italy
Z Brazil

The Welch Allyn Service Tool

The Welch Allyn Service Tool is available in the following editions:
• Silver: Accompanies your monitor.
• Gold: Required to perform functional verification. This edition requires an additional license.
For more information about acquiring this license, contact Welch Allyn.
Note To qualify for the Gold license, you must attend the Welch Allyn
technical training course or complete online training for the Welch
Allyn VSM 6000 Monitor Series.

Clinicians and technical service personnel can use the service tool to manage and maintain
supported Welch Allyn products. You can use the service tool to do the following:
• Review monitor information. When connected to the monitor, the service tool lists
installed modules, installed firmware and hardware versions, warranty and repair information,
status, and usage history.
• Receive notifications when periodic maintenance is needed. The service tool can
help you manage and maintain your entire inventory of supported Welch Allyn products.
Through the remote service function, the service tool can connect to Welch Allyn Customer
Service. With this functionality you can automatically receive firmware updates and feature
upgrades for your supported products, including software upgrades for the service tool.
• Install updates and upgrades. The service tool can read the firmware version for each
module and check for available updates or upgrades.
14 Overview Welch Allyn Vital Signs Monitor 6000 Series™

• Create a work list. The work list provides information about service actions—referred to as
work orders—that are waiting for you to perform on your maintained devices. Work orders
may include periodic calibrations, upgrades, or license installations.
• Schedule periodic maintenance. You can use the service tool to set the service interval
for each maintained device.
• View and save logs. You can download and save log files from the device for analysis to
help diagnose and identify reported issues.
• Create user accounts. Administrators can create user accounts and set permission levels
to control access to the features, allowing one group to perform administrative tasks and
another to perform service tasks. Restricting access prevents the service tool from being used
to make unauthorized changes on a connected device.
• Perform functional verification. You can use the service tool to test each component of
the system to ensure that its performance meets design specifications. Functional verification
is required to meet the periodic maintenance requirements. This feature is not supported for
all products and requires the service tool Gold edition for each supported product.
• Perform calibration verification. The service tool can check any system requiring
calibration and, if necessary, calibrate the monitor to match the design specifications.
Calibration verification is required to meet the periodic maintenance requirements. This
feature is not supported for all products and requires the service tool, Gold edition, for each
supported product.
• Recover devices. In the rare case where a device can no longer boot because of corrupted
firmware, the service tool can connect the device to Welch Allyn Technical Support to
reinstall the firmware.
• Extensible. The monitor accepts new plug-ins to support future Welch Allyn products.

Some of these features are enabled for any user (Silver edition). Others require special user
account privileges or a Welch Allyn service contract (Gold edition). If you require gold-level
support for a Welch Allyn product, please contact Welch Allyn technical support.

Battery performance
About the battery
The monitor uses a rechargeable lithium ion smart battery. Internal circuitry enables the battery to
report its condition to the monitor. The monitor displays the battery status via the LED power
indicator, icons on the screen, and status messages appearing in the Device Status area of the
display. Battery information may be collected using the service tool.

New batteries are shipped from the manufacturer with a 30 percent charge to extend shelf life.
When installing a new battery in the monitor, you must plug the monitor into AC power to wake up
the battery. If the AC power is not applied to the monitor, the new battery will appear discharged.

The Device Status area displays a low-battery status message when 30 minutes of power remain
and again when 5 minutes remain.

You can expect new, fully charged batteries to have enough power for the following:
• Six-cell batteries provide approximately 26 patient exams.
• Nine-cell batteries provide approximately 47 patient exams.

Note A patient exam includes NIBP, temperature, and SpO2 measurements at the rate of
one patient every 10 minutes with a 2 minute display timeout setting with a new
battery, conducted at room temperature (72.5 °F ±4.5 °F; 22.5 °C ±2.5 °C).
Service manual Overview 15

The number of exams per charge decrease with the battery age.

Depending on the age of the battery, a 6-cell battery takes 3 hours and a 9-cell battery takes 4
hours to fully charge at room temperature.

Both batteries have a lifetime of 300 charge cycles or more, where a charge cycle is equal to fully
charged to discharged to fully charged at room temperature.

Battery charging is provided by the monitor’s internal power supply.

For a complete list of battery specifications, see the Welch Allyn VSM 6000 Series Directions for
use (part number 103501).

Best practices
The following practices help to extend the life of the battery and the monitor.

WARNING Safety risk. When handling and storing Lithium batteries: Avoid
mechanical or electrical abuse. Batteries may explode or cause burns, if
disassembled, crushed or exposed to fire or high temperatures. Do not short or
install with incorrect polarity.
• Remove the battery when storing the monitor.
• Replace batteries that trigger a low battery status message when fully charged.
• Do not use damaged or leaking batteries.
• Store batteries with a 30 to 50 percent charge.
• Store batteries within the temperature range indicated for each period:
○ For storage less than 30 days: Maintain temperature at –4 °F and 122 °F (–20 °C and 50 °C).
○ For storage between 30 days and 90 days: Maintain temperature at –4 °F and 104 °F (–20
°C and 40 °C).
○ For storage more than 90 days up to 2 years: Maintain temperature at –4 °F and 95 °F (–20
°C and 35 °C).
• Recycle batteries where ever possible. In the United States call 1-800-8-BATTERY for
information about recycling your Lithium Ion battery or go to the RBRC website at
www.rbrc.org for additional information.
• When recycling is not an option dispose of batteries in an environmentally safe manner
consistent with local regulations.

Factors affecting battery operating time

The following settings and conditions affect the battery operating time.
• The display brightness setting
• The display power-saver setting
• The monitor power-down setting
• Frequency and duration of alarms and alerts
• Amount of motion artifact during NIBP measurements
• Radio searching for an access point
16 Overview Welch Allyn Vital Signs Monitor 6000 Series™
 17

Controls, indicators, and connectors

Note Your model may not contain all of these features.

No. Feature Description

1 Printer Optional. Printer provides a printout of patient and device

information.

2 Light bar Provides a visual alarm with red and amber LEDs.

3 Thermometry Optional. Temperature probe cover box.

4 Thermometry Optional. Temperature probe.

5 Thermometry (connector behind cover) Secures the probe connection to the monitor.

6 LCD screen 1024 x 600 pixels color touchscreen provides a graphical

user interface.

7 Battery compartment (behind cover) Houses the Li-ion battery.

18 Controls, indicators, and connectors Welch Allyn Vital Signs Monitor 6000 Series™

No. Feature Description

8 Blood pressure Self-contained module for easy replacement. Supports

dual-lumen or single-lumen hoses.

9 SpO2 Optional Nellcor or Masimo pulse oximetry in a self-

contained module for easy replacement.

No. Feature Description

1 Power switch and LED Power-on/Standby switch.

The LED indicates the charging status when connected to
AC power:
• Green: The battery is charged.
• Amber: The battery is charging.

2 Ethernet RJ-45 Provides a hardwired connection to the computer

network.

3 USB client Provides a connection to an external computer for testing

and software upgrades.

4 Nurse call Optional. Provides a connection to the hospital nurse call

system. (Not available on the 6300 model.)

5 Fan exhaust

6 Ground lug (equipotential terminal) Provided for electrical safety testing and as a means for
connection of a potential equalization conductor.

7 Power connection Provides an external AC power connection.

8 Mobile stand mounting hardware Secures the mounting plate to the monitor.
Service manual Controls, indicators, and connectors 19

No. Feature Description

9 Recess for mounting plate Secures the monitor when mounted on the mobile stand or
wall.

10 USB connector door Provides access to host USB connections for optional
accessories.

11 Fan intake

12 Speaker Provides an audible alarm (low, medium, or high) and

SpO2 pulse tones. A piezo beeper inside the monitor
provides backup.
20 Controls, indicators, and connectors Welch Allyn Vital Signs Monitor 6000 Series™
 21

Service menu
Access the Service screens
1. From the Home tab, touch the Settings tab.
2. Touch the Advanced tab.
3. Enter 6345 as the access code and touch OK.
4. Touch the Service tab.
The General screen appears.
5. Perform service tasks by making selections or touching other tabs.

Note Service tasks and how to do them are detailed in this section.

6. When you are done, touch Exit.

The Home tab appears.

General tab

Restore factory default settings

1. Go to the Service screens as described in “Access the Service screens.”
2. Touch the General tab.
22 Service menu Welch Allyn Vital Signs Monitor 6000 Series™

3. Restore factory default settings:

• To restore radio settings to factory default values, touch Radio settings.
• To restore all current monitor settings to factory default values, touch All settings.
A confirmation dialog displays.
4. Touch OK.
The factory default settings are restored.

Save the monitor configuration to a drive

You can save the monitor configuration to a USB flash drive. You can use the saved configuration
to restore this monitor’s configuration or to copy this monitor’s configuration to other monitors.

Note Not all flash drives are supported.

1. Connect a flash drive to the USB port.

2. Go to the Service screens as described in “Access the Service screens.”
3. Touch the General tab.
4. Touch Save to USB.
A confirmation dialog displays.
5. Touch OK.
The monitor configuration is saved to the USB flash drive.

Load a monitor configuration

You can load a configuration from a USB flash drive to the monitor.

Note Not all flash drives are supported.

1. Connect a flash drive to the USB port.

2. Go to the Service screens as described in “Access the Service screens.”
3. Touch the General tab.
4. Touch Configure from USB.
A confirmation dialog displays.
5. Touch OK.
The configuration from the USB flash drive overwrites the configuration on the monitor.

Enter an asset tag

You can enter an alpha-numeric identifier in the data field to serve as an asset tag for monitor
identification.

1. Go to the Service screens as described in “Access the Service screens.”

2. Touch the General tab.

3. Touch and enter up to 20 characters.

4. Touch OK.
Service manual Service menu 23

Note If the monitor language changes, the asset tag remains unchanged.

Self-tests tab

Perform a self-test
This tab calibrates the touchscreen, if needed.

1. Go to the Service screens as described in “Access the Service screens.”

2. Touch the Self-tests tab.
3. Touch Start.
a. Touch the location indicated by the monitor. The monitor checks the current calibration. If
the location coordinates and touched location match, a Calibration Confirmation dialog
displays. Touch OK to finish.
b. If the locations do not match, a calibration failure dialog displays. Touch Calibrate, and
then touch the screen as indicated. When calibration is complete, a Calibration
Confirmation dialog displays. Touch OK to finish.
24 Service menu Welch Allyn Vital Signs Monitor 6000 Series™

Logs tab

View an error or event log

1. Go to the Service screens as described in “Access the Service screens.”
2. Touch the Logs tab.
3. View a log report.
• To view an error log, select Error.
• To view an event log, select Event.

Device tab

View monitor and module information

1. Go to the Service screens as described in "Access the Service screens."
2. Touch the Device tab.
Service manual Service menu 25

Monitor and module information appears for you to view.

Licensing tab

View monitor licenses

1. Go to the Service screens as described in "Access the Service screens."
2. Touch the Licensing tab.
A list of available licenses appears. Checks indicate installed licenses.
26 Service menu Welch Allyn Vital Signs Monitor 6000 Series™
 27

Power-up sequence
The monitor performs a power-on self test (POST) each time the device is powered on. During
power up, the monitor performs a comprehensive self test of the software. If software testing is
successful, the monitor then tests internal hardware. If all tests are successful, the monitor
completes power up and the Home screen appears.

To perform the POST:

1. Disconnect any patient cables connected to the monitor.

2. Insert a fully charged battery into the monitor.
3. Upon each power up, confirm the following:
a. The light bar flashes red then amber.
b. The Welch Allyn startup screen appears.
c. A beep sounds, followed by two chimes.

Note If no chimes sound, replace the speaker as specified in

“Remove the speaker.”

d. The product line logo appears at the bottom of the screen.

e. If a printer is installed, the paper advances slightly.
f. The Home screen appears.

WARNING Equipment failure risk. The monitor includes a fan that circulates air
through the device. If the fan does not run when you power up the device, remove it
from use and inform qualified service personnel immediately. Do not use the
monitor until the problem is corrected.
If the internal self-check is successful, the monitor shows its normal functions with all values blank
and the monitor is ready for operation. If the self-check fails, an error message appears in the
monitor status area at the top of the screen. If a fault that could adversely affect the product is
detected, the device enters a safe mode and stops monitoring patients. The device remains in safe
mode until it is turned off by pressing the Power button or until it shuts down automatically after a
period of inactivity.

If a system error is detected, the monitor becomes inactive until you press or until the monitor
shuts down automatically. The monitor displays a system fault message that contains a wrench
icon( ) and a system fault code to aid service and engineers in diagnosing the problem.

While in safe mode, the red LED bar and the piezo buzzer cycle on and off.
28 Power-up sequence Welch Allyn Vital Signs Monitor 6000 Series™
 29

Troubleshooting
This section provides the following tables to help troubleshoot the monitor.
• Symptoms and solutions: These tables list symptoms you might observe, list possible
causes, and suggest actions that may eliminate the problem.
• Technical alarm messages: These tables list messages generated by the monitor software
when a problem is detected. The tables explain possible causes and suggest actions that can
resolve the problem.

These tables can help you diagnose and fix a problem. They do not replace basic troubleshooting
skills. You must still trace the source of the problem to the board or module level to decide the best
course of action. Welch Allyn does not support component-level repair to the board or module. For
available replacement parts, see “Field Replaceable Units.”

WARNING Do not perform troubleshooting on a monitor that is emitting smoke or

exhibits other signs of excessive overheating. Disconnect the monitor from AC
power and call Welch Allyn Technical Support immediately.

Caution Replace parts, components, or accessories only with parts supplied or

approved by Welch Allyn. The use of any other parts can lead to inferior monitor
performance and will void the product warranty.

Symptoms and solutions

Power
Symptom Possible cause Suggested action

The monitor does not power up A new battery was installed Connect AC power to wake up
the battery.

The AC power is disconnected Connect AC power.

The power cord is defective Replace the power cord.

The battery is discharged Charge the battery.

The power button is defective Replace the right side panel

and power button.
30 Troubleshooting Welch Allyn Vital Signs Monitor 6000 Series™

Symptom Possible cause Suggested action

An internal connection is faulty Check the power-flex cable

connection at J6 on the main
board.

Check the AC power harness

connections from the IEC
connector to the power
supply.

Check the power harness

from the power supply J2 to
J30 on the main board.

Check the battery power

harness from J2 on the
battery connector board to
J29 on the main board.

The power supply is defective Check the output voltage on

the power supply. The voltage
should be 15 V ± 0.45V DC. If it
is not, replace the power
supply.

The battery is defective Charge the battery for 5 hours.

If the battery icon on the
display still shows an empty
battery symbol, replace the
battery.

The main board is defective Replace the main board.

The battery doesn’t charge or The battery is defective Charge the battery for 5 hours.
run time is low If the battery icon on the
display still shows an empty
battery symbol, replace the
battery.

The battery connector board is defective Check the battery connector

board for an open short or
broken connector and replace
if necessary.

The battery has reached the end of its useful Use the service tool to check
life cycle count. If the cycle count
exceeds 300, replace the
battery.

Display
Symptom Possible cause Suggested action

The touchscreen does not Software error Reboot the monitor. Press and
respond hold the power button until
the monitor shuts down.
Service manual Troubleshooting 31

Symptom Possible cause Suggested action

Note Any
configuration
settings not
saved as
default will
be lost. Press
the power
button to
restart.

The touchscreen is out of calibration Recalibrate the screen. In

Advanced Settings, touch the
Service tab and then touch
the Self Tests tab.

The touchscreen lock is activated Slide the lock bar to unlock.

Touch the Settings tab,
touch the Device tab, and
then touch Start. Uncheck
Allow display lock
timeout.

An internal connection is faulty Check the connection at J48

on the main board with
display flex cable.

A display flex cable is broken Replace the touchscreen and

display assembly.

The main board has a faulty touchscreen Replace the main board.
controller

The display is blank when the The monitor is in Power-Saver mode Wake the display by touching
power is on the screen or the Power
button.

The monitor powered down after a period of Turn on the monitor by

inactivity pressing the Power button.
In Advanced Settings, touch
the General tab and then
touch the Display tab. Set
Device powers down
after to the desired interval.

An internal connection is faulty Check the display harness

connections at the display
and J19 on the main board.
Replace the cable if damaged.

A cable is damaged Replace the cable.

The LCD display is dim The brightness setting is too low Increase the brightness
setting. Touch the Settings
tab and then touch the
Device tab. Set Display
32 Troubleshooting Welch Allyn Vital Signs Monitor 6000 Series™

Symptom Possible cause Suggested action

brightness to the desired

level.

The LCD display has reached the end of its Replace the LCD display.
useful life

User interface
Symptom Possible cause Suggested action

Unable to access advanced Patient monitoring is active or being Discontinue patient

settings or enter the advanced simulated monitoring or stop the
settings code simulation.

The parameter alarm is on Dismiss the alarm.

Intervals are turned on. Stop intervals.

Communication
Symptom Possible cause Suggested action

Cannot communicate through The communications board does not receive Check the voltage from J49 on
the USB client connection power the main board for +5.0, ±0.5V
DC. Replace the main board if
necessary.

The USB client is defective Test the connection by

connecting a PC running the
service tool. Verify that the
service tool is configured
properly on the PC to
communicate with the
monitor. See the service tool
help files.

Replace the power cable to

the communications board.

USB accessories do not The accessory is defective Replace with a known good
communicate with the monitor accessory.

The communications board is not receiving Check the voltage from J49 on
power the main board for +5.0, ±0.5V
DC. Replace the main board if
necessary.

One or more USB host connections are Test the connection with a
defective USB thumb drive. If no power
or enumeration is present,
such as an LED on a thumb
drive, replace the
communications board.
Service manual Troubleshooting 33

Symptom Possible cause Suggested action

A USB connection from the communications Verify that the USB cables are
board to the main board is faulty connected correctly.

Replace the USB cables.

The monitor does not The monitor is not configured properly Check the settings with your
communicate via Ethernet with network administrator.
the computer network
The communications board is not receiving Check the voltage from J49 on
power the main board for +5.0, ±0.5V
DC. Replace the main board if
necessary.

The Ethernet connection from the main Test the internal Ethernet
board is faulty cable. Replace if necessary.

The radio does not connect to The monitor is out of range of the access Check the network status
the network point screen’s RSSI value.

The monitor is not configured properly Check the settings with your
network administrator.

The antenna is defective Check the antenna cable and

antenna connection. Replace
the cable and antenna if
necessary.

The communications board is not receiving Check the voltage from J49 on
power the main board for +5.0, ±0.5V
DC. Replace the main board if
necessary.

Alarm
Symptom Possible cause Suggested action

The light bar does not turn on No alarm was triggered Verify that the light bar
flashes when the monitor
starts.

Verify that the alarm is

triggered by a visual indicator
in the message status area
and an audio alarm occurs.

There is a faulty connection Check the light-bar harness

and connections at the light
bar and J46 on the main
board. Replace the defective
cable if necessary.

The light-bar board is defective Apply +3.3V to pin 1 of the

harness and ground to pin 2.
Verify that the amber LEDs
illuminate. Connect the
ground to pin 3. Verify that the
34 Troubleshooting Welch Allyn Vital Signs Monitor 6000 Series™

Symptom Possible cause Suggested action

red LEDs illuminate. If one or
both do not illuminate, replace
the LED light bar.

The main board is defective Verify that there are +3.3V at

pin 1 of J46 on the main board.

No audible alarm occurs No alarm was triggered Verify that the alarm is
triggered by visual indicator in
message status area, and
light bar. Listen for audible
sounds on start up.

The alarm audio is set to off Touch the Alarms tab and
then touch the General tab.
Select Alarm Audio on.

In the Advanced menu, touch

the General tab and then
touch the Alarms tab.
Uncheck Allow user to
turn off general audio.

The alarm audio is set too low Touch the Alarms tab and
then touch the General tab.
Set Volume to the desired
level.

In the Advanced menu, touch

the General tab and then
touch the Alarms tab. Set
Minimum alarm
volume to the desired level.

There is a faulty connection Check the speaker harness

and connections at the
speaker and J12 on the main
board. Replace the defective
cable if needed.

The speaker is defective Replace the speaker.

The main board is defective Test speaker output using an

oscilloscope on J12.

NIBP
Symptom Possible cause Suggested action

The NIBP frame on the display The USB cable is defective Replace the USB cable.
is blank
The NIBP module is not connected Check the internal USB
connection.

The NIBP module is not functional Replace the NIBP module.

Service manual Troubleshooting 35

Symptom Possible cause Suggested action

If no NIBP error is logged, the main board Check the error logs for NIBP
may be defective errors. Replace the main
board if necessary.

SpO2
Symptom Possible cause Suggested action

The SpO2 frame on the display The USB cable is defective Replace the USB cable.
is blank
The SpO2 module is not connected Check the internal USB
connection.

The SpO2 module is not functional Replace the SpO2 module.

If no SpO2 error is logged, the main board Check the error logs for SpO2
may be defective errors. Replace the main
board if necessary.

Temperature
Symptom Possible cause Suggested action

The temperature frame on the The USB cable is defective Replace the USB cable.
display is blank
The temperature module is not connected Check the internal USB
connection.

The temperature module is not functional Replace the temperature

module.

If no temperature error is logged, the main Check the error logs for
board may be defective temperature errors. Replace
the main board if necessary.

Braun ThermoScan PRO 4000 thermometer

Symptom Possible cause Suggested action

The thermometer batteries The rechargeable battery pack no longer Replace the rechargeable
don’t charge takes a charge battery pack.

Primary AA batteries are installed in the Replace the batteries with a

thermometer rechargeable battery pack.

The dock LED is green, but the Primary AA batteries are installed in the Replace the batteries with a
battery is low or depleted thermometer rechargeable battery pack.

The dock is defective Replace the dock.

36 Troubleshooting Welch Allyn Vital Signs Monitor 6000 Series™

Note For additional troubleshooting tips for the thermometer, see the manufacturer’s
product documentation.

Printer
Symptom Possible cause Suggested action

The printer does not print The reactive side of the thermal paper does Reverse the printer paper.
not face the print head

The thermal paper is wet Clean and dry the inside of the
printer housing and replace
the printer paper.

The USB cable is defective Replace the USB cable.

The printer module is not connected Check the internal USB and
power harness connection.

The printer does not have power Check J17 on the main board.
For more information, see
“Interconnect diagram.”

The printer module does not function Replace the printer module.

The power harness is defective Test the power harness.

Replace if necessary.

If no printer error is logged, the main board Check the error logs for
may be defective printer errors. Replace the
main board if necessary.

Bar code reader

Symptom Possible cause Suggested action

The bar code reader powers on No license is installed Purchase a license and
but does not transfer data to the install the license using
monitor the service tool .

The bar-code reader is not programmed to use Program the bar code
USB Com Emulation mode reader to use USB Com
Emulation mode.

Errors
Symptom Possible cause Suggested action

#000000001 An internal software error occurred Power down and restart the
monitor. If the error persists, call
#000000002 An unclassified hardware error occurred
Service manual Troubleshooting 37

Symptom Possible cause Suggested action

#000000003 Graphics RAM POST Welch Allyn Technical Support

for service.
#000000004 System RAM POST

#000000005 Watchdog POST

#000000006 Initiation of or read/erase/write from/of/to the FLASH

#000000007 A display system error occurred

#000000008 A real-time clock error occurred

#000000009 An audio system error occurred

#000000010 An Ethernet system error occurred

#000000011 The touchscreen controller fails to show

#000000012 Five or more SMBUS errors over a 1-minute period

occurred

#000000013 The communications module or main board failed

#000000014 Main board USB hub failure

Technical alarm messages

This section presents tables of technical alarm and information messages to help you troubleshoot
issues on the monitor. For information about physiological, dialog, or informational messages, see
the Welch Allyn VSM 6000 Directions for use (part number 103501).

When the monitor detects certain events, a message appears in the Device Status area at the top
of the screen. Message types include the following:
• Information messages appear on a blue background.
• Low-priority alarms appear on a yellow background.
• High-priority alarms appear on a red background.

Technical alarm messages are low priority unless noted in the Message column.

You can dismiss a message by touching the message on the screen, or, for some messages, you
can wait for the message to time out.

To use these tables, locate the message that displays on the monitor in the left column of the table.
The remainder of the row explains possible causes and suggests actions that can resolve the
issue.

If you cannot resolve the issue, use the service tool to read the error log files or use the service
tool to perform a functional test1 on the module reporting the message.

1 Requires the service tool, Gold edition.

38 Troubleshooting Welch Allyn Vital Signs Monitor 6000 Series™

NIBP messages
Message Possible cause Suggested action

Alarm

NIBP air leak; check cuff and The NIBP module has an air leak Check the cuff and tubing
tubing connections. connections.
If no external leaks are found,
replace the NIBP module.

NIBP not functional. Call for A calibration error occurred Review the error log to
service. determine the specific error.
Calibrate the NIBP system
using the service tool.

Internal errors or messaging errors occurred Review the error log.

The ambient temperature is out of range Use the monitor in the

specified temperature range.

Unable to determine NIBP; Pressure exceeded the maximum limit for Check connections; limit
check connections; limit patient this patient mode patient movement.
movement. Clear the alarm and retry
NIBP.

Unable to determine NIBP; The NIBP tubing has a kink Check the connections and
check connections and tubing tubing for kinks.
for kinks. Clear the alarm and retry
NIBP.

Incorrect NIBP cuff size; check A neonate cuff is in use with the monitor in Check the patient type.
patient type. adult or pediatric mode Clear the alarm and retry
NIBP.

Inflation too quick; check NIBP NIBP inflation was too quick Check the connections and
cuff and tubing connections. tubing for kinks.
Clear the alarm and retry
NIBP.

Unable to determine NIBP; Target pressure was too low Check inflation settings and
check inflation settings. change as necessary.
Clear the alarm and retry
NIBP.

Change the inflation setting.

Too many attempts Change the inflation setting.

Information

User cancelled NIBP reading. Blood pressure reading cancelled by user Touch OK to dismiss.
Touch NIBP Start button to
dismiss and restart the NIBP
reading.
Service manual Troubleshooting 39

Message Possible cause Suggested action

Tube type does not match The tube type connected to the monitor does Touch OK to dismiss.
device configuration. not match the NIBP configuration. Configure the NIBP advanced
settings to match the tube
type, patient type, and
algorithm.

Excessive patient movement The NIBP reading was deemed not precise Touch OK to dismiss.
Limit patient movement and
restart the NIBP
measurement.

SpO2 messages
Message Possible cause Suggested action

Alarm

SpO2 not functional. Call for A sensor is defective Replace the SpO2 sensor with
service. a known good sensor.

An internal error occurred Review the error log. Replace

the SpO2 module if necessary.

Attach SpO2 sensor to monitor. The sensor was not detected Check the sensor connection.

Replace the sensor.

Replace the SpO2 sensor. The SpO2 sensor is faulty Replace the SpO2 sensor.

No SpO2 sensor is connected Connect the SpO2 sensor.

Searching for pulse signal. The SpO2 sensor is not attached to the Touch the alarm icon or the
(High-priority alarm) patient’s finger SpO2 frame to dismiss the
alarm.

Set the SpO2 Alarm limits to

off.

Reattach the SpO2 sensor to

the patients finger.

Information

Excessive patient movement. The SpO2 reading was deemed not precise Touch OK to dismiss.
Limit patient movement and
continue the SpO2
measurement.
40 Troubleshooting Welch Allyn Vital Signs Monitor 6000 Series™

Temperature messages
Message Possible cause Suggested action

Alarm

Connect temperature probe. No probe is connected Connect a temperature probe

and retry.

The probe is faulty Replace the temperature

probe.

The temperature module returned a connect Connect a temperature probe

probe message and try again. If a probe is
already connected, replace
the probe. If the problem
persists, replace the
temperature module

Insert correct color-coded The probe well is missing Insert a temperature probe
probe well. well.

Replace temperature probe. The probe is faulty Replace the temperature

probe.

Temperature not functional. Call An internal error occurred Review the error log.
for service. Replace the temperature
module.

The USB cable is disconnected Check the USB cable.

The battery is depleted or missing (Braun Replace the batteries.

ThermoScan PRO 4000 thermometer only)

Retry temperature An internal error occurred Review the error log for the
measurement. specific error. Check the user
settings. Verify that the probe
well is properly seated in the
probe well housing. Verify that
the probe is connected to the
monitor.

Retry the temperature

measurement. If the problem
persists, replace the probe.

Temperature time limit The direct mode timed out Return the temperature probe
exceeded. Retry temperature to the probe well and retry
measurement. measurement.

Information

Tissue contact lost. Lost tissue contact while attempting to Touch OK to dismiss the
acquire temperature reading or acquired message. Start a new
reading was performed with limited tissue temperature reading.
contact
Service manual Troubleshooting 41

Printer messages
Message Possible cause Suggested action

Alarm

Low battery; plug into outlet. The monitor’s battery voltage is too low to Connect the monitor to AC
support printing power to recharge the
battery.

Printer door is open; close to The printer door is open Close the printer door.
continue

Printer is out of paper. The paper is not properly loaded Align the paper with the print
head.

The paper sensor does not detect paper Replace the paper.

Check the paper sensor.

Printer too hot; wait to retry The print head overheated Wait for the print head to cool
printing. down.

Printer not functional. Call for The printer motor is broken Replace the printer.
service.
The detection switch malfunctioned Replace the printer.

A hardware failure occurred in the power Check printer voltage.

supply

The printer does not identify itself correctly Check the jumper setting at J8
on the printer board. Replace
the printer if necessary.

The printer does not enumerate Replace the printer.

The printer door is ajar Close the printer door.

Information

Records printing. Printing records Allows the user to cancel

printing if desired.

Printing report; please wait. The Automatic print on interval Wait for printing to complete.
control is enabled Change the interval
configuration to disable
Automatic print on
interval.
42 Troubleshooting Welch Allyn Vital Signs Monitor 6000 Series™

Communications module messages

Message Possible cause Suggested action

Communications module did not The communications board is not connected Check the USB connection at
power on properly. Power down properly to the main board. J4. Check the Power
the device. (High-priority alarm) connection at J50. Check the
voltage from J49 on the main
board for +5.0, ±0.5V DC.
Replace the main board if
necessary.

The communications board malfunctioned. Replace the communications

board.

Radio messages
Message Possible cause Suggested action

Alarm

Radio not functional. Call for A hardware failure occurred Replace the radio.
service.
The radio has the wrong software Update the radio software.

Radio error. Power down and The monitor and the radio failed to establish Power down and restart the
restart. communication with each other monitor.
If the problem persists, check
the following:
• The USB and power
connections from the
main board to the
communications board.
• The connection from the
radio board to the
communications board.
• Monitor and radio
software compatibility.

Replace the radio if

necessary.

The radio is not connected Check USB connections to the

communications board.

Unable to establish network The radio is no longer communicating with Verify that the monitor is
communications. Radio out of the access point within the radio coverage
network range. area. Verify that the radio is
correctly configured to the
network. If this message
appears intermittently, check
the RSSI value.

Unable to establish network Unable to get an IP address from the DHCP Verify that a DHCP sever is
communications. Call for server available on the network. The
service. monitor requires an IP
address from a DHCP server.
Service manual Troubleshooting 43

Message Possible cause Suggested action

Radio Software upgrade failed. The connection with the host was broken Re-establish the connection
and try again.

The radio was not provisioned correctly Reset radio to factory defaults
and try again.

Hardware error Replace the radio.

Information

Radio software upgrade in Radio software is being written to radio Do not interrupt the upgrade
progress. Do not shut down. until complete.

Radio card rebooting; please The radio is restarting as part of the Do not interrupt the upgrade
wait. software upgrade until complete.

Ethernet messages
Message Possible cause Suggested action

Alarm

Network not found; check A network cable is unplugged Check the network cable
network cable connection. connection.

A network connection is broken elsewhere Check network wiring.

USB messages
Message Possible cause Suggested action

Alarm

External device not recognized. An unrecognized external device is Reconfigure the external
connected device.

Replace the external device.

Disconnect the unsupported

device.

USB Communication failure. An internal or external device is connected Check external and internal
Call for service. but failed enumeration USB connections.

Check the external device.

USB Communication failure. An internal or external device is connected Power down and restart the
Call for service but failed enumeration monitor.

Check the external device.

44 Troubleshooting Welch Allyn Vital Signs Monitor 6000 Series™

Message Possible cause Suggested action

Check external and internal

USB connections.

Information

External device not licensed for The bar code license has not been installed Use the service tool to input
use. the authorization code.

Unable to save configuration to There was a problem writing the Use a Welch Allyn approved
USB. configuration file to the USB flash drive flash drive.

Verify that the flash drive is

not locked.

Verify that there is space

available on the flash drive.

Unable to read configuration There was a problem reading the Restart the monitor and try
from USB. configuration file to the USB flash drive again.

System messages
Message Possible cause Suggested action

Alarm

Set date and time. The date or time is not set Set the date and time.

The date or time is not set properly Reset the date or time.

Incompatible Welch Allyn A known USB device enumerates, but fails Call for service.
device. to rendezvous

Information

Device shutdown is not The device cannot perform an immediate Touch OK to dismiss
available at this time. shutdown message. If any process is
active, wait for it to complete
before attempting shutdown.

If the device is unresponsive,

hold down the power button
until device shuts down.
Note Any
configuration
changes not
saved as
default will
be lost.
Service manual Troubleshooting 45

Battery power manager messages

Message Possible cause Suggested action

Alarm

Low battery 5 minutes or less Battery power is extremely low Plug the monitor into AC
remaining. (High-priority alarm) power. If not plugged in, the
monitor automatically powers
off.

Powering down. Call for The battery experienced an internal error Replace the battery.
service.

Battery is absent or faulty. There is no battery in the monitor Insert a battery.

The battery is faulty Replace the battery.

Information

Low battery 30 minutes or less The battery power is low Touch OK to dismiss or plug
remaining. the monitor into AC power.

Device is operating in battery The AC power cord has been disconnected Touch OK to dismiss or plug
mode. the monitor into AC power.

Configuration Manager messages

Message Possible cause Suggested action

Alarm

Unable to load configuration; A configuration load error occurred Restore factory defaults. If the
using factory defaults. error persists, call for service.

Functional error. Call for A critical configuration load error occurred Call for service.
service.

Data did not transfer. The monitor is configured to send data on Change advanced setting to
save without being networked disable Automatically
send on manual save.

Information

No connection for send. The monitor is not configured to the network Change advanced setting to
disable Automatically
send on manual save
control.
Configure the monitor to the
network.
46 Troubleshooting Welch Allyn Vital Signs Monitor 6000 Series™

Patient data management messages

Status message Possible cause Suggested action

Alarm

Maximum number of patient The maximum number of patient records has Go to the Review tab and
records saved. Oldest record been exceeded delete old records to prevent
overwritten. the alarm from appearing
when new records are saved.

Unable to access patient An error occurred when reading the patient Power down and restart the
information. list or patient record during startup monitor. If the error persists,
call for service.

Information

No data to save. No patient data is available Take or enter vital signs

before saving.

Patient ID required to save The configuration requires a patient ID to Disable Require patient
data. save data ID to save readings on
the Patient IDs tab,
available from the Data
management tab in
Advanced settings.

Clinician ID required to save The configuration requires a clinician ID to Disable Require clinician
data. save data ID to save readings on
the Clinician IDs tab,
available from the Data
management tab in
Advanced settings.

Patient ID required to send The configuration requires a patient ID to Add a patient ID.
data. send data

No matching patient ID found. The patient ID does not match Try again with a valid patient
ID.

Patient list is full. Delete some The maximum number of patients was Delete a patient from the list
patients to add more. exceeded to add a new patient.

Stop intervals to select new The monitor is set to take interval readings Stop intervals before
patient. changing the patient.
 47

Disassembly and repair

These procedures provide instructions for monitor disassembly and board removal. Except where
otherwise noted, the assembly procedure is the reverse of the disassembly procedure.

An exploded view of the assembly precedes disassembly instructions with callouts referencing the
parts. In the instructions, numbers in parenthesis refer to callouts in the exploded drawings.

Each part’s disassembly instructions may include one or both of the following:
• Reassembly notes: This contains information specific to reassembly not addressed in the
disassembly instructions.
• When replacing the component: This contains information specific to installing a new
option or replacement part.

For information about screws or connectors used in the monitor, see “Screws” and “Connectors”
in the appendices.

Note After performing any of these procedures and prior to returning the monitor to
service, you must use the service tool, Gold edition, to complete the full suite of
functional tests to ensure that all systems are operating within the design
specifications. For more information about these tests and the service tool, see
“Functional verification and calibration.”
If you do not have the service tool, contact Welch Allyn Technical Support.

WARNING Electrical shock hazard. Disconnect AC power before opening the

monitor. Disconnect and remove the battery before proceeding with disassembly.
Failure to do this can cause serious personal injury and damage to the monitor.

WARNING Risk of fire, explosion and burns. Do not short-circuit, crush,

incinerate, or disassemble the battery pack.

WARNING Safety risk. Do not attempt to service the monitor when the monitor is
connected to a patient.

Caution Before disassembling the monitor, disconnect the AC power cord and
any attached accessories (SpO2 sensors, blood pressure hoses and cuffs,
temperature probes, and accessories) before disassembly.

Caution Remove the probe well in the temperature module prior to disassembly.

Caution Perform all repair procedures at a static-protected station.

Caution When the monitor case is opened, regard all parts as extremely fragile.
Execute all procedure steps with care and precision.
48 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

Caution Observe screw torque specifications, especially with screws that secure
directly into plastic standoffs.
Caution To avoid mismatching screws and holes, keep the screws for each piece
with that piece as you remove modules and circuit assemblies.

Required tools and equipment

• #1 Phillips bit
• #2 Phillips bit
• #10 Torx bit
• Torque driver calibrated for 6.0 in-lb ±1.0 in-lb
• Torque driver calibrated for 7.5 in-lb ±0.5 in-lb
• Slotted screwdriver
• Tweezers
• Needle-nose pliers
• Spudger
• Tie-wrap tool calibrated for torque specification 5 INT
• Tie-wrap cutter
• Soft lens wipes
• Scissors or other cutting device
• Canned air
• A coin to open the battery door. Select a size that comfortably fits the slot.

Note For a list of the equipment required to perform functional verification and
calibration, see “Required equipment” in “Functional verification tests.”

Power down the monitor

1. Touch the Settings tab.
2. Touch the Device tab.
3. Touch Power down.
This power-down method, which places the monitor into Standby mode, ensures that patient
measurements are retained in the monitor memory for a maximum of 24 hours. (These saved
measurements are available for recall, printing, or to send electronically to the network.) This
method also ensures that any configuration settings you have changed and saved will be
maintained at the next startup.

Note Because power is still available to charge the battery and power the monitor, the
monitor is in Standby mode.

Remove the battery

Before removing the battery, power down the monitor as described in "Power down the monitor."

1. Turn the monitor upside down to access the battery cover.

2. Locate the battery cover, indicated by .

3. Insert a coin into the slot and push to open. Choose a coin that fits comfortably into the slot.
Service manual Disassembly and repair 49

4. Pull the battery out by pulling the battery label, which is visible when you open the battery
cover.

Remove the rear housing

No. Item No. Item

1 Rear housing 6 Rear housing communications door

2a USB label 4 USB host 7 Communications door captive screw

2b USB label 1 USB host 8 IEC connector

50 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

No. Item No. Item

3a Nurse call label 14 Screws, M4 X 10 pan head with NYLOC

3b No nurse call label

1. Remove the battery as described in “Remove the battery.”

2. Lay the monitor face down on the antistatic mat.
3. Loosen the screw (7) to open the communications door (6).
4. Open the communications door (6) to access the rear housing screw.
5. Remove the four rear housing screws (14).
6. Stand the monitor on its feet with the display facing away from you.
7. Pull the top of the rear housing away from the monitor to access the rear housing cable
connections.
8. While supporting the rear housing, disconnect the following from the communications module:

a. The Ethernet cable (J11).

b. The small USB connector from J4.
c. The large USB connector from J8.
d. The communications power cable from J50.
9. Continuing to support the rear housing, do the following at the power-supply cover:
a. Free the power supply and fan cable from the wire guide on the side of the power-supply
cover.
b. Disconnect the power supply cable from the power supply board at J2.
Service manual Disassembly and repair 51

c. Disconnect the fan cable (A) from the main harness.

d. Separate the rear housing (1) from the monitor.

Once the rear housing is removed, choose which part of the monitor to work on:
• Rear housing components. For details, see “Disassemble the rear housing.”
• Main chassis. For details, see “Disassemble the main chassis.”

Reassembly notes
• Route the power cable and fan harness cables in the channel on the side of the power-supply
cover.
• When closing the case, verify that no wires are crushed or pinched before securing with
screws. After tightening the screws, examine the seam between the rear housing and the
main chassis to verify that there is no bowing. Bowing indicates that something is preventing
the mating surfaces from seating properly.

When replacing the rear housing

1. Follow the procedures to disassemble the rear housing and remove any components that you
intend to transfer to the replacement housing.
2. Connect the AC power harness to the IEC AC power connector (8).
3. Install the rear housing gasket (15), included in the rear housing service kit, into the slot in the
outer edge of the back housing. To ease installation, use a small flat-blade screwdriver to
assist in pushing the seal into the channel.
4. Install any components removed from the old rear housing in the reverse order of the
disassembly instructions.
5. After reassembling the rear housing install the USB Client Cover (40) as follows:
a. Place the USB Client cover on a USB mini B cable with the tape facing out.
b. Peel the tape off to expose the adhesive.
c. Insert the USB cable into the client USB connection, press and remove the cable, the
cover should adhere to the rear housing.
6. Install these labels:
• USB label (2a model 6400 and 6500; 2b model 6300) in the communications door opening.
• Nurse call label (3a model 6400 and 6500; 3b model 6300) over the nurse call connection,
located on the right side of the unit.
52 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

Disassemble the rear housing

No. Item No. Item

1 Rear housing 20a Communications board (Model 6300)

8 IEC connector 20b Communications board (Models 6400 and

6500)

10 Screw, plastite #4-20 X 0.500 pan head 21 Radio board, 802.11a/b/g

15 Rear housing gasket (Norprene tubing) 22 Screw, M3 X 0.5, Phillips pan head

16 Antenna board 23 Power supply board

17 AC power harness 24 Antenna mounting foam block

18 Power supply cover 39 Antenna cable

19 VSM 6000 fan assembly 40 USB client cover

Remove the communications board

1. Remove the rear housing as described in “Remove the rear housing.”
2. Lay the rear housing on its back on the antistatic mat.
Service manual Disassembly and repair 53

3. Remove the four Torx-head screws (10) that secure the communications board (20a or 20b) to
the rear housing.
4. Remove the communications board by doing the following:
a. Lift the inside edge of the board until the USB connector clears the wire channel on the
power-supply cover.
b. Slide the board slightly towards the power supply and lift until the board contacts the wire
channel on the power-supply cover.
c. Lift the outside edge of the board until the side connectors clear the rear housing.
d. For monitors with a radio: rotate the board (without pulling on the antenna cable) slightly
counter clockwise, pivoting on the upper left-hand corner. Turn the board over and set it
down outside the top of the case.
5. If replacing the communications board, remove the radio board (21) as described in “Remove
the radio board and antenna.”

Reassembly notes
• If the radio board was removed, reinstall it before reinstalling the communications board.
• To install the communications board, do the following:
1. Position the board over the standoffs with the inside edge of the board under the wire
channel on the power-supply cover until the outer edge drops into the rear housing.
2. Align the mini-USB external connector with the opening in the side of the rear housing.
3. Slide the mini-USB connector into the opening until the board rests on the standoffs.

When replacing the communications board

Install the radio board on the new communications board before installing the communications
board on the rear housing.

Remove the radio board and antenna

Caution Do not remove the radio antenna from the rear housing unless replacing
the radio and antenna or the rear housing.
1. Remove the following:
• Rear housing. For details, see "Remove the rear housing."
• Communications board. For details, see "Remove the communications board."
2. If the monitor has the radio option:
a. Turn the communications board over to access the radio board, taking care to avoid
straining the antenna cable.
54 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

b. Remove the four screws (22) securing the radio board to the communications board.

Caution Do not disconnect the antenna cable from the radio

board unless replacing the antenna cable. The female
connection on the antenna cable is easily damaged.

c. Hold the communications board with one hand while grasping the radio board at the
opposite end from the antenna connection and pull the radio board away from the
communications board.
3. (Perform this step only if you are replacing the radio or antenna.) Disconnect the radio
antenna cable from the radio board.
4. Remove the four Torx screws (10) securing the power-supply cover.

5. Remove the power-supply cover (18).

6. Use a soft tool such as a spudger to separate the adhesive foam block (24) from the inside of
the rear housing.

Reassembly notes
Route the antenna cable in the channel located at the top of the rear housing.
Service manual Disassembly and repair 55

When replacing the radio board and antenna

1. If the antenna is removed, clean the rear housing and mounting surface with isopropyl alcohol.
2. Attach the antenna cable to terminal G on the radio board. Attach the other end of the cable to
the antenna on terminal PG.

3. Peel the backing off the foam block (24) and affix the foam block to the rear housing.

4. Expose the adhesive on the foam block. Mount the antenna (16) on the foam block with the
antenna cable (39) oriented under the board and in the wire channel above the power supply.
5. Route the antenna cable in the channel located at the top of the rear housing.
56 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

Remove the fan

1. Remove the rear housing as described in “Remove the rear housing.”
2. Press the flanges on the sides of the fan harness connector and separate the fan connector
from the power-supply cover (18).

3. Depress the tab on the power-supply cover and slide the fan (19) over the tab and out of the
housing.

Reassembly notes
Caution Ensure that the fan is properly oriented. Air must flow toward the power
supply.
• With the label facing down, slide the fan into the housing on top of the power-supply cover
until the tab on the cover holds it in place.
• Clip the fan harness into the power-supply cover so that the connector is oriented toward the
fan, as shown in the following figure.
Service manual Disassembly and repair 57

Remove the power supply

1. Remove the rear housing as described in “Remove the rear housing.”
2. Remove the four Torx screws (10) securing the power-supply cover.

3. Remove the power supply cover (18).

4. Disconnect the following from the power supply:
• The (green) ground cable
• The AC power harness (17)

5. Remove the power supply.

Reassembly notes
• Ensure that the grommet on the AC power harness is in the slot in the power-supply cover.
• When replacing the power-supply cover, ensure that the antenna cable is routed in the
channel located at the top of the rear housing.
58 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

Disassemble the main chassis

Remove the SpO2 module
1. Remove the rear housing as described in "Remove the rear housing."
2. Do one of the following:
• If no SpO2 module is present, remove the blanking panel by sliding it out of the housing.
• If an SpO2 module is present:
a. Disconnect the USB cable from the SpO2 module.

b. Remove the USB cable from wire clip on the SpO2 module.
c. Slide the SpO2 module out of the case.

Reassembly notes
Insert the SpO2 module into the housing with the serial number label facing up.

When replacing the SpO2 module or adding a new option

Caution Ensure that your module has the correct option (Masimo or Nellcor).

• Install the USB retaining clip onto the back of the SpO2 module.
Service manual Disassembly and repair 59

• Insert the SpO2 module into the housing.

Remove the NIBP module

1. Remove the rear housing as described in “Remove the rear housing”
2. Remove the SpO2 module as described in “Remove the SpO2 module.”
3. Disconnect the USB cable from the NIBP module.

4. Slide the NIBP module out of the case.

Reassembly notes
• Replace the NIBP module (the module closest to the front of the monitor) before replacing the
SpO2 module.
• Insert the NIBP module into its housing with the serial number label facing up.
60 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

Remove the bottom housing

1. Remove the following:

• Rear housing. For details, see “Remove the rear housing.”
• SpO2 module. For details, see “Remove the SpO2 module.”
• NIBP module. For details, see “Remove the NIBP module.”
2. Remove the insert from the left housing.

3. If your model has a printer, do the following:

a. Remove the drain tube located between the printer and the bottom plate.

b. Disconnect the printer ground wire from ground lug on the bottom plate.
4. Cut the tie wrap that secures the main harness to the bottom bracket.
Service manual Disassembly and repair 61

5. Disconnect the speaker cable on the speaker (26) from the main harness.
6. Disconnect the following on the battery connector board:
a. J2, power from the main board to the battery harness.
b. J3, the battery harness.

7. Remove the following screws:

• The bottom housing screw from underneath.

• The two screws that secure the bottom housing assembly onto the front housing.
8. Remove the bottom housing.
9. Disassemble the bottom housing:

Note Disassemble the bottom housing only if replacing the battery

connector board or installing the battery connector board on a new
bottom housing.

a. Remove the bottom housing as described in “Remove the bottom housing.”

b. Remove the two screws that secure the battery connector board to the bottom housing
using a no.10 Torx driver.
c. Remove the four screws that secure the chassis bottom to the housing.
62 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

No. Item No. Item

10 Screws, plastite #4-20 X 0.500 pan head 27 Bottom housing

14 Screws, M4 X 10 pan head with NYLOC 28 Battery connector board

25 Bottom housing metal chassis 30 Battery door

Reassembly notes
• Plug the speaker connection into the main harness in the lower left corner and tuck the cable
behind the ground-wire stud. Ensure that the speaker cable is positioned in the channel.
• Route the printer ground wire through the channel on the printer housing.

• Connect the shortest cable (the cable closest to the wire tie) to the fan connector.
• Route the battery harness (J34 on the main board) under the power cable (J29 on the main
board) on the main harness and plug into J3 on the battery connector board.
• Route the main board power to the battery harness under the power cable on the main
harness and plug into J2 on the battery connector board.
Service manual Disassembly and repair 63

• Secure the main harness to the bracket on the bottom housing using a tie wrap. Position the
tie wrap just below the tie wrap on the main harness. Use the tie wrap tool to secure the tie
wrap.

When replacing the bottom housing

Note The bottom housing must be replaced by a Welch Allyn service center to ensure
proper labeling.

Remove the speaker

1. Remove the bottom housing as described in “Remove the bottom housing.”
2. Disassemble the bottom housing to more easily access the speaker.
3. Remove the speaker (26) from the bottom housing.

4. Remove any remaining gasket material and clean the surface with 70 percent isopropyl
alcohol.

When replacing the speaker

1. Remove the paper to expose the adhesive on the gasket.
2. Align the holes in the speaker assembly with the pins on the bottom housing and press the
speaker into place.
3. Apply pressure to the outer radius of the speaker assembly to assure good adhesion with the
bottom housing.
64 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

Remove the top housing

No. Item No. Item

14 Screws, M4 X 10 pan head with NYLOC 35 VSM 6000 printer door blank

31 Handle insert 68 Paper feed roller

32 Top housing 69 Printer housing

33 Light bar 72 Screw, M2.2X8, Thrdform, PNH, TRX

34 Light bar LED board

Note Do not remove the right side panel.

1. Remove the bottom housing as described in “Remove the bottom housing.”

2. Disconnect the power connector on the main harness from J30 on the main board.
Service manual Disassembly and repair 65

3. Lay the main harness over the top of the unit to clear the USB cables.
4. For models that include the temperature option, disconnect the USB cable connected to the
temperature module from J1 on the main board and free the USB cable from the cable
separator.

Note Do not remove the USB cable from the temperature module unless
you plan to replace the module. If you disconnect the USB cable,
the wire clip must be replaced upon reassembly.

5. For models that include the printer option, unhook the plastic latch to disconnect the USB
cable from the printer module.

6. Disconnect the USB cables from the main board.

7. Remove the USB cables and the cable separator.
8. Disconnect and then remove the following:

a. The fan cable on the main harness from J45 on the main board.
b. The communications power cable on the main harness from J49 on the main board.
c. The main board’s power to the battery harness from J29 on the main board.
66 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

d. The battery harness from J34 on the main board.

e. The printer harness from J17 on the main board.
f. The speaker cable on the main harness from J12 on the main board.

Note Use extra care when disconnecting J12 to avoid pulling the
connector off the board.

9. Remove the two screws (14) that secure the handle insert and remove the insert.

10. Remove the four screws that secure the handle.

11. Remove the top housing.

Reassembly notes
• Ensure that the printer is installed in the top housing. For more information, see “Install the
printer.”
• When reinstalling the USB cables, position them according to your monitor’s configuration:
Install the USB cable with right angles at both ends into the rightmost or sixth position from the
left. Ensure that the mini-USB connector is nearest the cable separator.

Note If the USB cable was not removed from the temperature module,
leave the leftmost position vacant until the cable separator is
placed back in the case and the other USB cables have been
connected to the main board. When the cable separator is in the
case, connect the USB cable from the temperature module to J1 on
the main board and snap the cable into the leftmost position in the
cable separator.

Model options Cable positions Model options Cable positions

All options No printer module

Install five USB cables Install four USB cables
into the left five into the left five
positions of the USB positions of the USB
cable separator. Insert cable separator,
the printer cable with leaving the second
the retaining clip in the position open.
second position from
the left.
Service manual Disassembly and repair 67

Model options Cable positions Model options Cable positions

No SpO2 module No temperature

Install four USB cables option
into the left five Install four USB cables
positions of the USB into the left five
cable separator, positions of the USB
leaving the fifth cable separator,
position open. Insert leaving the first
the printer cable with position open. Insert
the retaining clip in the the printer cable with
second position from the retaining clip in the
the left. second position from
the left.

No printer or SpO2 No printer, SpO2,

modules or temperature
Install three USB option
cables into the left five Install two USB cables
positions of the USB into the left five
cable separator, positions of the USB
leaving the second and cable separator,
fourth positions open. leaving the first,
second, and third
positions open.

No printer, no
temperature
option
Install three USB
cables into the left five
positions of the USB
cable separator,
leaving the first and
second positions open.

• Space each cable about 1.5 inches from separator to the end.
• Place the separator in the unit in the approximate location shown here:

• Plug the USB cables into the main board connectors as follows:
68 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

Connector Connects with Connector Connects with

J1 Temperature module J21 NIBP module

J3 Printer J24 Communications board

J5 Sp02 module

• For models with the temperature option, plug the leftmost USB cable into J1 on the main
board. Plug the other end into the temperature module. Insert the USB cable into the retaining
clip mounted on the temperature housing.
• For models with a printer, plug the second from the left USB connector into J3 on the main
board.
Plug the small end into the USB printer port while pulling the plastic latch away from the
connector. Once the connector is seated, push the plastic clip over the connector to secure it.

• Verify that the Ethernet cable passes freely through the space between the temperature
housing and the printer board, exiting the case in the space between the top of the
temperature housing and beneath the top housing.
• Plug the communications board’s power cable from the short end of the main harness into J49
on the main board, with the ferrite bead closest to the main board.
• When replacing the top housing on the chassis, line up the slots with the ends of the horizontal
struts in the top housing to ensure proper seating.

When replacing the top housing

For models without a printer, install a door blank as follows:
1. Remove the paper backing from the gasket on the blanking panel.
2. Install the door blank into the chassis, pressing to secure the blank to the chassis.
Service manual Disassembly and repair 69

Remove the printer module

1. Remove the top housing as described in “Remove the top housing.”
2. Remove the two screws that secure the printer housing to the top housing.

3. Remove the printer from the top housing:

a. Hold the printer housing while opening the printer door.
b. Separate the printer and printer door from the top housing.

Reassembly notes
1. Place the printer door into the top housing assembly and hold it in place while performing the
next step.
2. Verify that the ground wire exits from the side opposite the printer board in the notched area.
3. Snap the printer door shut to hold the printer in place while securing it into the housing with
two screws.

When replacing the printer door

1. Remove the printer platen roller (68) from the existing door and secure it to the replacement
door with the two screws (72).

When replacing the printer module or adding a new option

• If adding a printer option, remove the printer blanking door. Remove any remaining gasket
material and clean the surface with 70 percent isopropyl alcohol.

1. Separate the door from the printer assembly.

2. Attach the printer ground harness to the printer ground lug.

Remove the light bar

1. Remove the top housing as described in “Remove the top housing.”
70 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

2. Remove the three screws (10) that secure the horizontal strut (located on the right side when
facing from the back) to the front housing.

3. Remove the strut.

4. Remove the tape that secures the light-bar harness to the LCD frame.

5. Disconnect the light-bar harness from J46 on the main board.

6. Remove the light-bar board (34) and housing (33) from the front housing.
7. Remove the light-bar board from the light bar.
8. Disconnect the light-bar harness from the light-bar board.

Reassembly notes
• Insert the light-bar board by placing the end without the connector into the closed end of the
light bar.
Ensure that you slide the non-connector end of the light-bar board to the end of the slot in the
light-bar.
• Using the end furthest from the ferrite bead, plug the light-bar harness into the light-bar board.
• Route the light-bar harness as follows:
○ Underneath the horizontal strut.
○ In the channel and between the top of the housing and the LCD frame standoffs.
Service manual Disassembly and repair 71

Remove the temperature module or housing

No. Item No. Item

10 Screw, plastite #4-20 X 0.500 pan head 54 Probe well seal

37 Right side panel 55 Horizontal struts

42 Front housing 56 Temperature mounting cover

44 Temperature blanking panel 60 HSG mounting clamp, bottom housing

45 Thermal shield 67 Left insert

53 Temperature housing (templess) 71 Temperature connection access cover

Note These instructions also apply to removing the empty temperature housing for
models without the temperature option.

Note Do not disconnect the USB cable from the temperature module unless replacing the
module. Disconnect the USB cable at the main board when removing the module.

1. Remove the probe well from the temperature module.

2. Remove the top housing as described in “Remove the top housing.”

Note The temperature module may be removed and replaced without

disconnecting the main harness, battery harnesses, USB cables, or
light-bar harness from the main board.

3. Disconnect the power button flex cable from J6 on the main board and remove the securing
tape.
72 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

4. Remove the right side panel.

5. Remove the two screws (10) that secure the HSG clamp (60) and the bottom of the temperature
module with the temperature mounting cover.

6. Remove the two screws (10) that secure the top of the temperature module.
7. Remove the temperature module.

Note If you are replacing only the temperature module without replacing
the front mounting cover, stop here. Install the replacement module
in the reverse order of the disassembly procedure.

8. Do one of these:
• If your monitor has a temperature module, remove the temperature mounting cover:
a. Remove the screw that secures the temperature mounting cover to the front housing.

b. Remove the temperature mounting cover (56) from the front housing.
• If your monitor does not have a temperature module, remove the temperature blanking
panel:
a. Remove the two screws that secure the blanking panel to the front housing.
b. Remove the blanking panel (44).
Service manual Disassembly and repair 73

Reassembly notes
• Before installing the temperature module into the monitor housing, ensure that the probe-well
seal is installed with the tab aligned with the slot or notch in the probe-well housing.

• Route the flex cable up and over the temperature module when plugging it into the J6 ZIF
connector on the main board.

When replacing the temperature module or adding the option

1. When connecting the USB cable, do the following:
a. Connect the USB cable to the temperature module.
b. Position the retaining clip on the USB cable against the shoulder of the mini-B connector
with the adhesive pad facing away from the temperature module and toward the bottom.
c. Remove the backing to expose the adhesive on the retaining clip.
d. Rotate the clip on the USB cable to stick to the temperature module housing.

When adding a new temperature module

1. Follow the instructions to remove the empty temperature housing, main board, and LCD
display.
2. Replace the front temperature blanking panel (44) with the temperature mounting cover (56).
3. Install the thermal shield on the front housing, aligning the notch on the shield with the
housing.
74 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

4. Reinstall the LCD display in the reverse order of disassembly.

5. Reinstall the main board in the reverse order of disassembly.
6. Install the probe well seal onto the the probe well as described in the reassembly notes for the
temperature module.
7. Insert the temperature module into the front housing aligning the probe well with the access
hole in the front housing.
8. Secure the top of the temperature module housing to the front housing with two screws
included with the kit.
9. Place the HSG clamp on the bottom of the temperature housing and secure with two screws.
10. Reassemble the monitor in the reverse order of disassembly.

Remove the main board

Note If you are replacing this board, you must have the service tool, Gold edition, to re-
enter the serial number of the monitor and the main board.

No. Item No. Item

42 Front housing 51 Foam pad, bottom

Service manual Disassembly and repair 75

No. Item No. Item

46 Main board 62 LCD frame

47 Screw, M3 x 5 pan head 63 Grommet, ear - G411-1

48 LCD display bezel 64 Shoulder screw, ear G-411-1 metric

49 LCD display with touchscreen 65 Clamp, cable 3/16 X 3/8 wide X 3/4 long

50 Foam pad, top 66 Washer, M3

1. Remove the top housing as described in “Remove the top housing.”

Note It is not necessary to remove the temperature module or light bar to

remove the main board or LCD display.

2. Disconnect the following on the main board:

a. The power button flex cable from J6.
b. The light-bar harness from J46.
c. The LCD harness from J19 .
d. The LCD flex cable from J48.

3. Remove the Ethernet cable:

a. Disconnect the Ethernet cable from the Ethernet connector (J11) on the main board.
b. Remove the screw that secures the Ethernet cable P-clamp to the main board.
c. Remove the Ethernet cable.
76 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

4. Remove the seven screws that secure the main board to the LCD frame.

5. Remove the main board.

Reassembly notes
• Ensure that the LCD flex cable is not under the main board.
Caution The LCD flex cable is extremely fragile and easily
damaged. Do not cause creases that may break the connections.

• Route the Ethernet cable outside the PEM stud and not underneath the main board.
• Connect the end of the Ethernet cable with the shim to the main board.

• When securing the main board, do not install a screw near J30 on the lower left side of the
board until installing the Ethernet cable.
• If the light bar is not installed, install the light-bar harness into the housing, positioning the
ferrite bead near the main board.
Service manual Disassembly and repair 77

When replacing the main board

• When ordering the replacement main board, order the standard license for the model being
serviced. You will receive an authorization code to enter in the service tool to reactivate the
licenses included with the original configuration.
• Record the serial number of the new main board before installing it. When you run the service
tool after installation, enter the serial number. The serial number can be found on the main
board. It is comprised of eight digits followed by two letters.

• After reassembling the monitor, use the service tool to provision the monitor as follows:
○ Enter the monitor’s serial number. This can be found on the bottom of the monitor.
○ Enter the main board serial number (Host Controller), recorded before installing the main
board.
○ Restore any previously licensed features by entering the authorization code in the service
tool. Use the authorization codes that accompanied the replacement board, along with
any additional license authorization codes previously installed.

Remove the LCD

1. Remove the main board as described in “Remove the main board.”
2. Disconnect the LCD harness from the LCD. For easier access to the connector, you can slide
the ferrite bead closest to the connector up the harness.

3. Remove the four shoulder screws that secure the LCD frame.
4. Remove the LCD frame.
Note: Be sure to support the LCD display if you are removing it with the frame. The foam
strips on the display may cause the display to stick to the LCD frame.
5. Remove the LCD display.
78 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™

Reassembly notes
Ensure that the LCD flex cable is not under the LCD frame.

Caution The LCD flex cable is extremely fragile and easily damaged. Do not cause
creases that may break the connections.
Insert the display into the bezel in the front housing with the exposed board on the bottom. Verify
that the LCD flex cable feeds through the bezel’s clearance feature.

Place the LCD frame over the display. Verify that the LCD frame does not cover the LCD flex cable.

When replacing the LCD

• Peel the protective sheet from the LCD display.
• Add tape to the edge of the LCD frame, where the harness passes through to connect to the
LCD display, to prevent abrasion to the LCD harness.
• When adding the ferrite beads, align the beads with the marks on the LCD frame.
• Verify that the foam strips are installed on the back of the display near the top and bottom
edges, and extend half way up from the bottom on both sides of the LCD display.
Service manual Disassembly and repair 79

Remove the front housing

Remove the following:

1. Rear housing. For details, see “Remove the rear housing.”

2. Bottom housing. For details, see “Remove the bottom housing.”
3. Top housing. For details, see “Remove the top housing.”
4. Light bar. For details, see “Remove the light bar.”
5. Temperature module and mounting cover. For details, see “Remove the temperature module or
housing.”
6. Main board. For details, see “Remove the main board.”
7. LCD display. For details, see “Remove the LCD display.”
8. Remove the remaining strut.

When replacing the front housing

For models with the temperature option, replace the thermal shield (45).
80 Disassembly and repair Welch Allyn Vital Signs Monitor 6000 Series™
 81

Functional verification tests

The functional verification tests help to confirm the proper operation of the monitor and its options.
These tests support the requirements of routine preventive maintenance. It is not necessary to
disassemble the monitor to perform these tests.

The tests may also be useful as a diagnostic tool to help isolate a malfunction.

Each time you open the case and prior to returning the monitor to service, use the service tool,
Gold edition, to complete the full suite of tests to ensure that all systems are operating within the
design specifications.

Functional verification and calibration

Required equipment
Material no. Description Qty

01802-110 Tester, calibration, 9600 plus 3

DOC-10 Cable, SP02 extension, Nellcor 1

SRC-MAX Nellcor portable oximetry tester MP506 1

06138-000 CAL-KEY, assembly, M690/692 1

4500-30 Blood pressure hose, 5 ft. 1

5082-183 BP Y-tube, no fittings 1/8 in tube 1

103507 Masimo rainbow tester (Masimo part #2368) 1

4500-925 USB 2.0/5-pin type A to mini-B cable, gold, 6 feet 1

407691 Service test box 1

541-USB001 OAE, USB 6' cable 1

407022 Assy, MMF Nurse call cable - Service 1

713549 USB 2.0 Dual A to Single Mini B Cable 1

82 Functional verification tests Welch Allyn Vital Signs Monitor 6000 Series™

Material no. Description Qty

200-2000IN Pressure meter, NETECH 1

407672 BP Test volume repair fixture 113670 1

Off-the shelf item NetGear router a/b/g or equivalent 1

660-0138-00 Cable, patch 5' RJ45, T568B 1

6000-30 Single tube blood pressure hose, 5 ft. 1

About the Welch Allyn Service Tool

Use the service tool, Gold edition, to complete the full suite of functional tests.

For information about the service tool, see the following:

• For instructions on installing and using the service tool, see the "Welch Allyn Service Tool
Installation guide" (part number 103820).
• For instructions on performing the functional verification, see the service tool’s help files on
the Welch Allyn Service Tool CD (part number 103521).

Tests performed by the service tool

The service tool tests the host device and installed options as listed in the following table.

Test Description NIBP Temperature SpO2 Host

POST Performs the power-on self test (POST)¹

Firmware version Checks the firmware version

Firmware upgrade Loads the latest firmware into the module

Leak Verifies leaks using 100 cc volume

AD noise Checks noise on the pressure channel

Calibration Calibrates pressure transducers

Accuracy (NIBP) Checks the accuracy of transducers

across pressure range

Dump Checks dump valves

Inflation Verifies the pneumatic pump

Valve control Verifies control of the system valve

Inflation linearity Verifies operation of linear inflation

control hardware
Service manual Functional verification tests 83

Test Description NIBP Temperature SpO2 Host

Probe detect Verifies the operation of the probe detect

switch

Accuracy (Temp) Verifies the accuracy of the thermometer

across range

Functional check Verifies module operation with cal-key²

Current draw Measures the module’s current draw ³

Printer Prints the sample patient record and test

pattern

LCD display Generate a test pattern

Back light Operator verifies LED outputs

interface

Touchscreen Verifies touch-screen calibration

interface

LED Turns the light bar LEDs on and off

Fan interface Turn the fan on and off

Beeper Sounds the buzzer

Nurse call relay Verifies the nurse call relay

Battery operation Verifies the internal battery

Speaker Sounds the speaker

USB host port Verifies the USB ports

communication

Ethernet Verifies the Ethernet port

communication

¹ POST testing checks the following:

• NIBP: ROM, RAM, A/D channels, calibration, and user configuration.
• Temperature: ROM, RAM, calibration, and heater.
• Sp02: ROM and RAM, and connection to the SpO2 board.
• Printer: ROM and RAM, and connection to the printer.

² SureTemp Plus only.

³ Normal mode.
84 Functional verification tests Welch Allyn Vital Signs Monitor 6000 Series™

Functionally testing the Braun ThermoScan PRO 4000 thermometer

This explains how to perform a functional verification on the Braun ThermoScan PRO 4000
thermometer using the 9600 Plus Calibration Tester.

Note Use this procedure in place of the verification and calibration test for the Braun
PRO 4000 dock in the Welch Allyn Service Tool version 1.0.2.0.

Caution Before the test, place thermometers and tester in the same room for
approximately 30 minutes so that they adjust to the ambient temperature.
For more information, see the Welch Allyn 9600 Plus Calibration Tester Directions for use.

Set up the 9600 Plus Calibration Tester

Place the tester on a level surface away from sunlight, drafts, and other sources of heat or cold.

The tester takes approximately 20 minutes to heat to the lowest set point.

To expedite testing, Welch Allyn recommends the following practices:

• To eliminate waiting for the tester to heat to the next set point, use three testers, each set to
one of three different set points.
• When using only one tester to test several thermometers at all three temperatures, test all
thermometers at one set point before proceeding to the next set point.
• To eliminate waiting for the tester to cool down, start at the lowest set point. Because the
tester does not have an internal fan, it requires more time to cool down than to heat up.

Perform the functional verification test

Test each thermometer at the low, medium, and high set points on the tester. After placing the
thermometer in calibration mode, repeat the procedure from step 4 for each thermometer and
temperature to be tested.

1. Clean the probe window with a cotton swab slightly moistened with isopropyl alcohol, remove
excess alcohol with a clean cotton swab, and let air dry for 5 minutes. Do not use any
chemical other than alcohol to clean the probe window.
2. Place the thermometer in calibration mode:
a. Make sure that the thermometer displays the OFF symbol.
b. Turn on the thermometer by pushing and releasing the I/O mem button.
Symbols and functions appear as the thermometer performs an automatic self check.
c. Wait for two dashes and ° C or ° F to appear on the display.
d. Push and hold the I/O mem button.
After approximately 3 seconds, a short beep sounds, and the OFF symbol flashes on the
display. Then a long beep sounds.
e. Release the button immediately.
The display flashes and shows the CAL symbol.
The thermometer is now in calibration check mode.
3. Apply a new probe cover. Place the probe firmly into the Ear Device Port.
4. Wait approximately 3 seconds, and then press the thermometer Start button.
The ExacTemp light flashes.
Service manual Functional verification tests 85

5. Leave the thermometer in the tester until a beep sounds.

6. Remove the thermometer from the tester and read the temperature in the thermometer’s
display. If the temperatures are within ±0.2° C (±0.4° F) of the tester’s set point, the
thermometer is within calibration.
7. Record the results in the service record, as shown in “Service record example.”
8. Press the start button once to clear the previous reading.
9. Wait 1 minute, and then take another reading with the same thermometer. Repeated
measurements in short sequence might cause higher readings.
Note If using only one tester, test all available thermometers for
calibration verification at the current set point, before raising the
set point.

10. Repeat the procedure from step 4 as necessary until all thermometers are tested at each
temperature.
11. Exit CAL mode using one of the following methods:
• Press and hold the I/O mem button until the OFF symbol flashes.
• Wait for 4 minutes. The thermometer automatically exits CAL mode.

Change the tester’s set point

To scroll from one set point to the next, press and hold the Temperature Selection button until
a beep sounds.
The newly selected set point appears in the upper left corner of the LCD display. The device’s
current temperature appears, flashes, and continues flashing until the cavity reaches
equilibrium at the new set point.

Service record example

Date: Time:

Device name: Braun Pro 4000 Serial number:

Temperature tested Specification ±0.2° C (±0.4° F) Actual reading Pass/fail

96.8° F /36.0° C 96.4° F....97.2° F 35.8° C …36.2° C

101.3° F /38.5° C 100.9° F....101.7° F 38.3° C …38.7° C

105.8° F /41.0° C 105.4° F....106.2° F 40.8° C …41.2° C

86 Functional verification tests Welch Allyn Vital Signs Monitor 6000 Series™
 87

Electrical safety testing

Welch Allyn recommends performing ground continuity, leakage current, and dielectric strength
tests1 when replacing the power supply or primary wiring according to EN/IEC 60601-1 - Medical
Electrical Equipment – Part 1: General Requirements for Basic Safety and Essential Performance or
EN/IEC 62353 - Medical Electrical Equipment - Recurrent Test and Test After Repair of Medical
Electrical Equipment.

Due to the variability of test equipment in the field, Welch Allyn does not include specific
instructions to perform electrical safety tests. When performing electrical safety tests, refer to
your test equipment manuals for detailed instruction. The following table provides connections and
test limits to assist you in performing these tests.

Test Limits

Ground continuity Ground continuity from EP stud* (equipotential terminal) to the Gnd pin
of the IEC power connector shall be no greater than 0.1 ohms.

Leakage current Leakage current shall be less than 300 µA from EP stud* to mains (Line
and Neutral pins of the IEC power connector).

Dielectric strength Dielectric strength shall be 1.8 kVAC EP stud* to IEC mains (Line and
Neutral pins of the IEC power connector).

* To locate the equipotential terminal, see “Controls, indicators, and connectors.”

Ground stud connector

VSM 6000 Series devices are equipped with a ground stud (equipotential terminal) for electrical
safety testing, and to connect a potential equalization conductor. To ensure use of the proper
connector for safety testing, the ground stud is recessed into the monitor’s housing. Do not use
“alligator” style clamps and connectors. The mating electrical connector requires self assembly by
crimping it to appropriate connecting leads.

The mating connector (Type POAG-KBT6DIN, order number 15.0010) consists of the right-angled
socket and insulator, as shown in the next figure. You can purchase the mating connector and the
crimping pliers from the manufacturer, Multi-Contact (http://www.multi-contact.com).

1 Perform this test only if there is a reason to doubt the integrity of the electrical insulation (e.g. multiple trips of a

residual-current device or liquid ingress of a saline solution). If you determine this test should be performed, return
the device to Welch Allyn for service.
88 Electrical safety testing Welch Allyn Vital Signs Monitor 6000 Series™

Item Description Type Order no.

1 The mating electrical connector, a right-angled socket made of POAG-WB6DIN 01.0404

nickel-plated brass with Multilam™ made of gold-plated, hard-
drawn copper alloy.

2 Insulator T-POAG6 15.5004-24

Crimping pliers with mandrel crimp for 4 mm² and 6mm² flexible POAG-PZ-N 14.5009
conductors.
 89

Options, upgrades, and licenses

Welch Allyn supports option, software, and license upgrades for all Welch Allyn Vital Signs
Monitor 6000 Series models.

Option upgrades are available for purchase and may be installed by either a Welch Allyn service
center or the customer. For customers who desire to install the options themselves we recommend
they attend either the classroom or online technical training course for the monitor. The training is
required to be eligible to receive the Gold edition. The Gold edition is required to verify that the
monitor is functioning correctly after it has been serviced. Although all of the option upgrades are
calibrated and tested before leaving the factory, Welch Allyn recommends performing a complete
functional test whenever the monitor is serviced.

Software upgrades, when available, may be purchased or provided at no charge to customers

covered by a Welch Allyn Service Agreement. The upgrades may be installed by either a Welch
Allyn service center or by the customer using the service tool, Silver or Gold edition.

Licenses are available for purchase to turn on additional software features. Customers who want
to install licenses themselves will need the service tool, Silver or Gold edition, and an internet
connection. Customers purchasing a license will receive a code to enter in the service tool running
on a PC connected to the internet which will contact a server and download the license file. The
service tool is then connected with the monitor to install the license to turn on the advanced
feature. A more detailed description of the license process may be found in the service tool help
files.

Note When a license authorization code is used to activate the license, the authorization
code is married to the monitor’s serial number. Save the license authorization code
with the serial number for future use. If the main board is replaced you will need the
authorization code to reactivate the license.

Available options, upgrades, and licenses

The following options, upgrades, and licenses can be added to each model’s base configuration.

Options
SureTemp Braun ThermoScan
Model Masimo Nellcor Plus PRO 4000 Printer Radio

6300

6400
90 Options, upgrades, and licenses Welch Allyn Vital Signs Monitor 6000 Series™

SureTemp Braun ThermoScan

Model Masimo Nellcor Plus PRO 4000 Printer Radio

6500

Not available for this model. Available for this model. Included with this model.

Supported software upgrades

Software updates and upgrades are supported as shown in the table below. New software
upgrades will be announced on the product page of the web site when they become available.

SureTemp Braun ThermoScan

Model NIBP SpO2 Plus PRO 4000 Radio

6300

6400

6500

Not available for this model. Supported for this model.

Licensed features
Profiles
Barcode
Model Connectivity reader Spot check Triage Monitor

6300

6400

6500

Not available for this model. Available for this model. Included with this model.

Install options
All option installations entail opening the monitor case and performing some disassembly. Because
this process requires disconnecting internal components, Welch Allyn requires that the monitor
undergo a full functional test after reassembly and before placing the device back in service.

Before installing a new option, read information about removing the option in “Disassembly and
repair.” After familiarizing yourself with the process, follow the instructions in the disassembly
Service manual Options, upgrades, and licenses 91

section to remove the empty housing or, in the case of the printer and radio access, the empty
space.

Option install procedures

This table lists the procedures required to install all available internal options. For step-by-step
instructions, see “Disassembly and repair.”

Caution Before installing an option, disconnect patients and power down the
monitor.

SureTemp
SpO2 Plus Printer Radio Procedure

Remove the battery.

Remove the rear housing.

Remove the communications board.

Remove the power supply cover.

Remove the SpO2 module or blanking panel.

Remove the NIBP module.

Remove the bottom housing.

Remove the top housing.

Remove the empty temperature housing.

Remove the temperature blanking panel.

Remove the printer door blank.

Remove the main board

Remove the LCD display

Install the communications board and radio.

Install the radio antenna.

Re-install the power-supply cover.

Install the temperature cover.

Install the temperature module.

92 Options, upgrades, and licenses Welch Allyn Vital Signs Monitor 6000 Series™

SureTemp
SpO2 Plus Printer Radio Procedure

Install the printer module.

Install the top housing.

Install the bottom housing.

Install the NIBP module.

Install the SpO2 or blanking panel.

Re-install the rear housing.

Insert the battery.

After installing an option, be sure to confirm the proper operation of the monitor and its options as
described in “Functional verification tests.”

Configure options
When connected and powered on, the monitor recognizes all options. When the option
successfully passes the POST, all software controls in the monitor’s user interface are activated,
enabling you to configure option settings.

Option parameters are initially set at factory default values. To change these settings go to
Advanced Settings. The configuration screens for NIBP, SpO2, and temperature modules are on
the Parameters tab. The configuration screens for the radio are on the Network tab. For more
information about the Advanced Settings menu, see the Welch Allyn Vital Signs Monitor 6000
Series Directions for use (part number 103501).
 93

Field replaceable units

This listing includes only field-replaceable service parts. Product accessories—including patient
sensors, probes, cables, batteries, probe covers, printer paper and other consumable items—are
listed separately in the “VSM 6000 series approved accessories” in the Welch Allyn Vital Signs
Monitor 6000 Series Directions for use (part number 103501), which is available from Welch Allyn
Customer Service.

Service kits are shown with the contents listed underneath each kit.

Rear housing
94 Field replaceable units Welch Allyn Vital Signs Monitor 6000 Series™

Serv Kit, VSM6000, Rear housing (material no. 103375)

No. Item Qty

1 Rear housing 1 ea

4 Communications door dowel pin 2 ea

5 Communications door spring 1 ea

6 Rear housing communications door 1 ea

7 Communications door captive screw 1 ea

8 IEC connector 1 ea

9 Ground lug 1 ea

10 Screw, plastite #4-20 X 0.500 pan head 2 ea

11 Flat washer 1 ea

12 Hex nut 1 ea

13 Ground lug plate 1 ea

Service manual Field replaceable units 95

No. Item Qty

15 Rear housing gasket (Norprene tubing) 20 in

17 AC power harness 1 ea

Serv Kit, VSM6000, Basic comms PCBA (material no. 103354)

No. Item Qty

20a Communications board (Model 6300) 1 ea

Serv Kit, VSM6000, Standard comms PCBA (material no. 103355)

No. Item Qty

20b Communications board (Models 6400 and 6500) 1 ea

Serv Kit, VSM6000, Radio (material no. 103356)

No. Item Qty

16 Antenna board 1 ea

21 Radio board, 802.11a/b/g 1 ea

22 Screw, M3 X 0.5, Phillips pan head 4 ea

24 Antenna mounting foam block 1 ea

39 Antenna cable 1 ea

Not shown Radio label 1 ea

Serv Kit, VSM6000, Antenna (material no. 103357)

No. Item Qty

16 Antenna board 1 ea

24 Antenna mounting foam block 1 ea

39 Antenna cable 1 ea
96 Field replaceable units Welch Allyn Vital Signs Monitor 6000 Series™

Serv Kit, VSM6000, Power supply (material no. 103359)

No. Item Qty

17 AC power supply harness 1 ea

18 Power supply cover 1 ea

23 Power supply board 1 ea

Serv Kit, VSM6000, Labels, model 6300 (material no. 103590)

No. Item Qty

2b USB label 1 USB host 2 ea

3b No nurse call label 2 ea

40 USB client cover 2 ea

Not shown VSM 6000 product label 2 ea

Not shown VSM 6000 patent label 2 ea

Serv Kit, VSM6000, Labels, 6400, 6500 (material no. 103592)

No. Item Qty

2a USB label 4 USB host 2 ea

3a Nurse call label 2 ea

40 USB client cover 2 ea

Not shown VSM 6000 product label 2 ea

Not shown VSM 6000 patent label 2 ea

Not shown Radio label 2 ea

Miscellaneous
No. Material no. Item Qty

15 103575 VSM 6000 rear housing gasket 20 in

17 103567 VSM 6000 AC power harness 1 ea

19 103552 VSM 6000 fan assembly 1 ea

Service manual Field replaceable units 97

No. Material no. Item Qty

24 103571 VSM 6000 antenna mounting block 1 ea

Bottom housing
98 Field replaceable units Welch Allyn Vital Signs Monitor 6000 Series™

Serv Kit, VSM6000, Bottom housing (Material no. 103379)

No. Item Qty

10 Screw, plastite #4-20 X 0.500 pan head 4 ea

25 Bottom housing metal chassis 1 ea

26 Speaker assembly 1 ea

27 Bottom housing 1 ea

30 Battery door 1 ea
Service manual Field replaceable units 99

Serv Kit, VSM6000, Battery connector PCA (Material no. 103358)

No. Item Qty

28 Battery connector board 1 ea

Not shown Smart battery harness 1 ea

Not shown Battery power harness 1 ea

Individual parts
No. Material no. Item Qty

26 103554 VSM 6000 speaker assembly 1 ea

30 103555 VSM 6000 battery door 1 ea

Not shown 103566 VSM 6000 smart battery harness 1 ea

Not shown 103568 VSM 6000 battery power harness 1 ea

Top housing
100 Field replaceable units Welch Allyn Vital Signs Monitor 6000 Series™

Serv Kit, VSM6000, Top housing (material no. 103378)

No. Item Qty

31 Handle insert 1 ea

32 Top housing 1 ea

Not shown Printer door blank 1 ea

Serv Kit, VSM6000, LED light bar (material no. 103353)

No. Item Qty

33 Light bar 1 ea

34 Light bar LED board 1 ea

Not shown Light bar harness 1 ea

Individual parts
No. Material no. Item Qty

31 103556 VSM 6000 handle insert 1 ea

32 103546 VSM 6000 top housing 1 ea

33 103544 VSM 6000 light bar 1 ea

34 103550 VSM 6000 light bar LED board 1 ea

35b 103551 VSM 6000 printer door blank 1 ea

Not shown 103569 VSM 6000 light bar harness 1 ea

Not shown 103560 VSM 6000 printer drain tube 1 ea

Not shown 103561 VSM 6000 printer harness 1 ea

Not shown 103570 VSM 6000 printer ground cable 1 ea

Service manual Field replaceable units 101

Side panels

Serv Kit, VSM6000, Right side panel (material no. 103381)

No. Item Qty

37 Right side panel 1 ea

38 Power button and flex cable 1 ea

VSM 6000, left insert (material no. 103547)

No. Material no. Item Qty

67 Left insert 1 ea

Front housing and mid section

Note Replacing the main board requires using the service tool, Gold edition, to re-
provision the monitor.
102 Field replaceable units Welch Allyn Vital Signs Monitor 6000 Series™

Serv Kit, VSM6000, Front housing, templess (material no. 103376)

No. Item Qty

10 Screw, plastite #4-20 X 0.500 pan head 2 ea

67 Left insert 1 ea

42 Front housing 1 ea

44 Temp blank front 1 ea

45 Thermal shield 1 ea

Serv Kit, VSM6000, Front housing, SureTemp (material no. 103377)

No. Item Qty

10 Screw, plastite #4-20 X 0.500 pan head 1 ea

67 Left insert 1 ea

42 Front housing 1 ea

45 Thermal shield 1 ea

56 Temperature front housing 1 ea

71 Temperature connection access cover 1 ea

Service manual Field replaceable units 103

Serv Kit, VSM6000, MCE PCBA (material no. 103352)

Note Requires the service tool, Gold edition, to program.

No. Item Qty

46 Main board 1 ea

Serv Kit, VSM6000, LCD display (material no. 103351)

No. Item Qty

48 LCD display bezel 1 ea

49 LCD display with touchscreen 1 ea

50 Foam pad, top 1 ea

51 Foam pad, bottom 1 ea

Not shown LCD harness 1 ea

Individual parts
No. Material no. Item Qty

44 103557 VSM 6000 temp blank front 1 ea

104 Field replaceable units Welch Allyn Vital Signs Monitor 6000 Series™

No. Material no. Item Qty

45 103562 VSM 6000 thermal shield 1 ea

48 103565 VSM 6000 LCD bezel 1 ea

54 103558 VSM 6000 probe well seal 1 ea

56 103542 VSM 6000 temp front housing 1 ea

55 103543 VSM 6000 horizontal struts 2 ea

53 103545 VSM 6000 temp housing (templess) 1 ea

62 103573 VSM 6000 LCD frame 1 ea

Not shown 103548 VSM 6000 USB mini B to USB A right angle 2 ea

Not shown 103549 VSM 6000 Ethernet cable 1 ea

44 103557 VSM 6000 temp blank front 1 ea

Not shown 103563 VSM 6000 USB cable mini B RT-type A RT 1 ea

Not shown 103564 VSM 6000 SpO2 blank 1 ea

Not shown 103572 VSM 6000 USB cable separator 1 ea

Not shown 103578 VSM 6000 LCD harness 1 ea

Miscellaneous parts
Serv Kit, VSM6000, Screws and fasteners (material no. 103395)
No. Item Qty

10 Screw, plastite #4-20 X 0.500 pan head 160 ea

14 Screw, M4 X 10 pan head with NYLOC 45 ea

29 Bumper, 3M-SJ5012 40 ea

47 Screw, M3 x 5 pan head 60 ea

60 Mounting clamp, bottom housing 10 ea

63 Grommet, ear - G411-1 20 ea

64 Shoulder screw, ear G-411-1 metric 20 ea

65 Clamp, cable 3/16 X 3/8 wide X 3/4 long 10 ea

66 Washer, M3 10 ea
Service manual Field replaceable units 105

No. Item Qty

72 Screw, M2.2X8, THRDFORM, PNH, TRX (printer door roller) 45 ea

Not shown USB cable retaining clip 30 ea

Service tools
Material no. Item Qty

103396 Welch Allyn Service Tool Gold license key (VSM6000) 1

Options
Serv Kit, VSM6000, SureTemp module (material no. 103391)
No. Item Qty

SureTemp module assembly 1 ea

10.5" USB mini B to USB A right angle 1 ea

USB cable retaining clip 1 ea

45 Thermal shield 1 ea

54 Probe well seal 1 ea

56 Temperature front housing 1 ea

71 Temperature connection access cover 1 ea

Serv Kit, VSM6000, SpO2 module, Nellcor (material no. 103388)

Item Qty

Module assembly SpO2, Nellcor 1 ea

10.5" USB mini B to USB A right angle 1 ea

USB cable retaining clip 1 ea

Serv Kit, VSM6000, SpO2 module, Masimo-MX (material no. 103389)

Item Qty

Module assembly SpO2 Masimo 1 ea

106 Field replaceable units Welch Allyn Vital Signs Monitor 6000 Series™

Item Qty

10.5" USB mini B to USB A right angle 1 ea

USB cable retaining clip 1 ea

Serv Kit, VSM6000, NIBP module (material no. 103386)

Item Qty

Module assembly 1 ea

10.5" USB mini B to USB A right angle 1 ea

Serv Kit, VSM6000, Printer module (material no. 103393)

Item Qty

Assembly, printer, platform, 2IN 1 ea

Harness, printer ground 1 ea

Screw, plastite #4-20 X 0.500 pan head 2 ea

Harness, MCE to printer 1 ea

10.5" USB mini B to USB A right angle 1 ea

Drain tube - printer 1 ea

Serv Kit, VSM6000, Radio (material no. 103356)

No. Item Qty

16 PCA, platform radio, a/b/g antenna 1 ea

21 Plat. radio, Prov. SPI, 802.11 a/b/g 1 ea

22 Screw, M3 X 0.5, pan Phillips 4 ea

24 Foam block 1 ea

39 Antenna, coax, 150mm 1 ea

Not shown Radio label 1 ea

Service manual Field replaceable units 107

Licenses
Material no. Item Notes

103371 Bar code reader

103372 Spot profile 6300 only

103373 Triage profile 6300 only

103910 CVSM 6300 standard license 6300 only

103911 CVSM 6400/6500 standard license 6400/6500 only

Partners in Care service and support agreements

Material no. Item Material no. Item

S1-6000 VSM 6000, Comprehensive S1-6000-2 VSM 6000, Comprehensive

partnership program 1 year partnership program 2 years

S2-6000 VSM 6000, Bio-med partnership S2-6000-2 VSM 6000, Bio-med partnership
program 1 year program 2 years

S3-6000 VSM 6000, Investment protection S3-6000-2 VSM 6000, Investment protection
partnership program 1 year partnership program 2 years

Service and repair training

Note Required to be eligible to receive the service tool, Gold edition.

Material no. Item

VSM6000SERREP-TRN VSM 6000 series repair training

VSM6000SERREPW-TRN VSM 6000 series repair web training

108 Field replaceable units Welch Allyn Vital Signs Monitor 6000 Series™
 109

Appendices
Decontamination and cleaning requirements
As a general safety precaution, the monitor must undergo decontamination before being returned
to Welch Allyn for service, repair, inspection, or disposal.

Note Contaminated items must not be returned without prior, written agreement.

Note Decontaminate the monitor according to your facility’s procedures and local
regulations.
Cleaning is an essential prerequisite for effective disinfection or decontamination.

Note The following guidelines apply to the monitor only. For cables, sensors, cuffs, and
other peripheral items, follow the cleaning instructions in the directions for use that
accompany these accessories.

WARNING Electric shock hazard. Before cleaning the monitor, disconnect the AC
power cord from the power outlet and the monitor.
WARNING Electric shock hazard. DO NOT autoclave the monitor or accessories.
The monitor and the accessories are not heat-resistant.
110 Appendices Welch Allyn Vital Signs Monitor 6000 Series™

WARNING Liquids can damage electronics inside the monitor. Take care to
prevent water or other liquids from spilling on the monitor.
If liquids are spilled on the monitor:
1. Power down the monitor.
2. Disconnect the power plug.
3. Remove the battery pack from the monitor.
4. Dry off excess liquid from the monitor.
Note If liquids possibly entered the monitor, remove the monitor from use
until it has been properly dried, inspected, and tested by qualified
service personnel.

5. Reinstall the battery pack.

6. Power on the monitor and verify that the monitor functions normally before using it.

If liquids enter the printer housing:

1. Power down the monitor.
2. Disconnect the power plug.
3. Remove the battery pack from the monitor.
4. Remove and discard the paper roll.
5. Clean and dry the inside of the printer housing.
Note The printer housing has a drain tube that directs liquids down and
out the bottom of the device. If liquids possibly entered other
openings in the monitor, remove the monitor from use until it has
been properly dried, inspected, and tested by qualified service
personnel.

6. Install a new roll of paper.

7. Power on the monitor and verify that the monitor functions normally before using it.
Caution DO NOT use steam, heat, or gas sterilization on the monitor.

Caution DO NOT use harsh solvents such as acetone on the monitor.

The following agents are compatible with the monitor. Follow the cleaning agent manufacturer’s
guidelines:
• CaviWipes™
• Sani-Cloth® Plus
• 70 percent isopropyl alcohol
• 10 percent chlorine bleach solution

Note Disinfect according to your facility’s protocols and standards or local regulations.

CaviWipes or Sani-Cloth Plus

1. Using CaviWipes or Sani-Cloth Plus, wipe the surface of the monitor to remove all debris.
2. Allow the monitor surface to dry for a minimum of 10 minutes before using the monitor.
Service manual Appendices 111

70 percent isopropyl alcohol

Wipe the monitor with a clean cloth slightly dampened with 70 percent isopropyl alcohol.

10 percent chlorine bleach solution

1. Wipe the monitor with a clean cloth slightly dampened with a 10 percent bleach and water
solution. Follow the cleaning agent manufacturer’s guidelines.
2. Rinse with a clean cloth slightly dampened with water that meets EP and USP quality
standards.
3. Allow the monitor surface to dry for a minimum of 10 minutes before using the monitor.

Factory defaults
General alarm
Settings Default value

Display alarm limits Enabled

Alarm Audio on Enabled

Volume Medium

Advanced

Allow user to disable alarms Enabled

Allow user to turn off general audio Enabled

Minimum alarm volume Low

Nurse call threshold Medium

Audio pause time 2 minutes

SpO2 alarm condition delay 10 seconds

NIBP
Settings Default value

Alarms

Systolic and Diastolic Alarm Limits On/Off Control On

Systolic: Upper Limit Adult: 220 mmHg (29.3 kPa)

Ped: 145 mmHg (19.3 kPa)
Neo: 100 mmHg (13.3 kPa)
112 Appendices Welch Allyn Vital Signs Monitor 6000 Series™

Settings Default value

Systolic: Lower Limit Adult: 75 mmHg (10.0 kPa)

Ped: 75 mmHg (10.0 kPa)
Neo: 50 mmHg (6.7 kPa)

Diastolic: Upper Limit Adult: 110 mmHg (14.7 kPa)

Ped: 100 mmHg (13.3 kPa)
Neo: 70 mmHg (9.3 kPa)

Diastolic: Lower Limit Adult: 35 mmHg (4.7 kPa)

Ped: 35 mmHg (4.7 kPa)
Neo: 30 mmHg (4.0 kPa)

MAP Alarm Limits On/Off Control Off

MAP: Upper Limit: Adult: 120 mmHg (16 kPa)

Ped: 110 mmHg (14.7 kPa)
Neo: 80 mmHg (10.7 kPa)

MAP: Lower Limit Adult: 50 mmHg (6. 7 kPa)

Ped: 50 mmHg (6.7 kPa)
Neo: 35 mmHg (4.7 kPa

Intervals

Interval Automatic

Minutes 15 minutes

Program Disabled

Program 2

Duration 60 minutes

Interval 0 minutes

Stat Disabled

Automatic print on interval Disabled

Advanced

Display map Enabled

SYS/DIA as primary Enabled

Map as primary Disabled

Default patient type Adult

Service manual Appendices 113

Settings Default value

Tube type 2 tubes

Unit of measure mmHg

Algorithm SureBP

Cuff inflation target (step algorithm)

Adult 160 mmHg (21.3 kPa)

Pediatric 140 mmHg (18.7 kPa)

Neonate 90 mmHg (12.0 kPa)

SpO2
Settings Default value

Alarms

Saturation Alarm Limits On/Off Control On

Saturation: Upper Limit Adult: 100%

Ped: 100%
Neo: 100%

Saturation: Lower Limit Adult: 90%

Ped: 90%
Neo: 90%

SatSeconds™ (Nellcor only) 0

Advanced

Default view % SpO2

Default response Normal

Sweep speed 25 mm/s

Temperature
Settings Default value

Alarms

Temperature Alarm Limits On/Off Control Off

114 Appendices Welch Allyn Vital Signs Monitor 6000 Series™

Settings Default value

Temperature: Upper Limit 101 °F (38.3 °C)

Temperature: Lower Limit 94 °F (34.4 °C)

Advanced

Unit of measure °F (Fahrenheit)

Display temperature conversion Enabled

Default SureTemp Plus site Oral

Pulse rate
Settings Default value

Alarms

Pulse Rate Alarm Limits On/Off Control On

Pulse Rate: Upper Limit Pulse Rate 120 bpm

Ped: 150 bpm
Neo: 200 bpm

Pulse Rate: Lower Limit Adult: 50 bpm

Ped: 50 bpm
Neo: 100 bpm

Advanced

Tone volume Off

Display source Enabled

Patient manual parameters

Note Defaults appear when you use the up/down arrow keys for entry.

Settings Default value

Height 70 in (177.8 cm)

Weight 150 lb (68.0 kg)

Pain 0

Respiration 12
Service manual Appendices 115

Settings Default value

Temperature 98.6 °F (37 °C)

Advanced

Display height Enabled

Display weight Enabled

Display pain Enabled

Display respiration Enabled

Display temperature Disabled

Height units in

Weight units lb

Device
Settings Default value

Display brightness 6

Allow display lock timeout Enabled

Profiles Monitor

Advanced

Language English

Date/time

Date format mm/dd/yyyy

Time zone UTC

Automatically adjust clock for daylight saving time, reported by host Disabled

Allow users to change date/time Enabled

Display date and time Enabled

Display

Display lock Never

Display power saver 2 minutes

Device power down 20 minutes

116 Appendices Welch Allyn Vital Signs Monitor 6000 Series™

Settings Default value

Other

Allow profile change Enabled

Demo

Type Autoplay

Data management
Settings Default value

Advanced

Patient IDs

Patient Name format Full name

Patient Primary label Name

Patient Secondary label Patient ID

Require patient ID to save readings Disabled

Search by patient ID Disabled

Clinician IDs

Clinician Label Clinician ID

Require clinician ID to save readings Disabled

Clinical data

Automatically send on manual save Disabled

Delete readings after successful send Disabled

Emulate Spot Vital Signs LXi Enabled

Network
Settings Default value

Radio

SSID com.welchallyn

Radio band b/g

Service manual Appendices 117

Settings Default value

Authentication type WPA2-PSK

Authentication method Network key

Enable radio Enabled

Enable radio network alarms Disabled

Server

Obtain server IP information automatically Enabled

IP address 127.0.0.1¹

Port 281¹

UDP broadcast port 7711

¹ This default is available if Obtain server IP information automatically is not enabled.

Disassembly and repair reference

Screws
The following table lists torque specifications for all screws.

Qty Location Type Size/length Torque Bit type

1 Communications door Captive screw #8-32 X 0.656 6.0 in-lb ±1.0 in-lb #1 Phillips

8 Main board Pan head M3 X 8 6.0 in-lb ±1.0 in-lb #1 Phillips

machine
4 Radio board

2 Battery connector board Plastite #4-20 X 0.500 7.5 in-lb ±0.5 in-lb Torx T10

4 Communications board

2 Ground stud assembly

4 Handle to front housing

6 Horizontal struts to front

housing

2 HSG clamp/temperature
housing

4 Metal chassis to bottom

housing

4 Power-supply cover
118 Appendices Welch Allyn Vital Signs Monitor 6000 Series™

Qty Location Type Size/length Torque Bit type

2 Printer module to top

housing

2 Temperature housing top

1 Temperature module
mounting cover

4 LCD plate M4 shoulder M4 6.0 in-lb ±1.0 in-lb #2 Phillips

3 Bottom housing Pan head M4 X 10 7.5 in-lb ±0.5 in-lb #2 Phillips

machine
2 Handle insert

4 Rear housing

Connectors
Connector types
Disassembly and repair procedures require that you disconnect and reconnect the following
connector types:
• Locking (squeeze-release): Locking connectors use a latching mechanism to prevent
accidental disconnection during assembly and use. The latch is located on one end of a tab so
it may flex and lock into place when coupled with its matching connector. The tab provides a
lever to release the latch. When disconnecting, squeeze to provide pressure on the tab to
unlatch. Some connectors have multiple latches that require you to press multiple tabs to
release.
To remove a locking connector, squeeze the release lever and remove the cable.

To connect a locking connector, push the mating pieces together until the latch locks in place.
• Pressure: Pressure connectors use friction to prevent accidental disconnects.
To remove a pressure connector, grasp each connector mating half and pull the halves apart.
Caution Do not use excessive force to disconnect the connector.
Excessive force may result in pulling the mounted connector off the
circuit board.

To connect a pressure connector, grasp each connector mating half and insert one half into
the other.
• USB: USB connectors provide communications and power connectivity between the main
board and the monitor’s sub-systems and external devices. USB connectors use friction to
maintain the connection, but rarely require much force to connect or disconnect. The USB
cable can safely be removed from the mounted connector by simply pulling it out of the
connector. Two types of USB connectors are used: USB A-type and USB mini-B.
To remove a USB connector, grasp the connector and pull.

To connect a USB connector, grasp the connector and insert.

• ZIF (zero insertion force): The monitor uses flex cables and ZIF flex cable connectors. Flex
cables and ZIF connectors require special care when handling.
Service manual Appendices 119

ZIF connectors use a sliding outer piece that latches and unlatches to secure and release the
flex cable. ZIF cables cannot be successfully connected or disconnected without properly
unlatching and latching the sliding outer piece.

Caution Do not use excessive force when releasing pressure on

the connector. Excessive force may result in breaking the sliding
outer piece.
To remove a ZIF connector
Caution Remove a flex cable only after the ZIF latch is open.

1. Using a suitable tool (for example, a paper clip, small flat-head screwdriver, or needle-
nose pliers), slide the latching piece of the connector away from the connector body.

2. Remove the cable.

To connect a ZIF connector
1. Slide the latching piece of the connector away from the connector body.
2. Insert the flex cable into the connector. This may require using a suitable tool to keep the
latching piece elevated.
3. Slide the latching piece toward the connector body until it locks into place.

Connectors
Main board connectors
120 Appendices Welch Allyn Vital Signs Monitor 6000 Series™

Connector Wiring harness Connects with Connector

J1 USB Temperature module USB

J2 USB Reserved for future use USB

J3 USB Printer USB

J4 USB Reserved for future use USB

J5 USB SpO2 module USB

J6 Power button Power button and LED status ZIF

J8 USB Reserved for future use USB

J11 Ethernet Communications board Locking

J12 Main harness Speaker Pressure

J14 Client USB Communications board J8 Mini USB

J17 Printer power Printer board CN1 Pressure

J19 LCD LCD board Pressure

J21 USB NIBP module USB

J23 USB Reserved for future use USB

J24 USB Communications board J4 USB

J26 USB Reserved for future use USB

J29 Battery power Battery connector board J2 Locking

J30 Main harness Power supply board J2 Pressure

J34 Battery Battery connector board J3 Locking

J45 Main harness Fan connector on the power-supply cover Locking

J46 Light bar Light bar board J1 Pressure

J48 LCD flex cable LCD Pressure

J49 Main harness Communications board power Pressure

Battery connector board connectors

Service manual Appendices 121

Connector Wiring harness Connects with Connector

J1 N/A Battery Pressure

J2 Battery power Main board J29 Locking

J3 Battery Main board J34 Locking

J4 N/A Internal use only N/A

Communications board connectors

Connector Wiring harness Connects with Connector

J4 USB Main board J24 Mini USB

J7 USB External (client) Mini USB

J8 USB Main board J14 USB

J9 Ethernet Main board J11 Locking (RJ45)

J10 Ethernet External Locking (RJ45)

J11 * Nurse call External Mini stereo

J50 Main Main board J49 Pressure

122 Appendices Welch Allyn Vital Signs Monitor 6000 Series™

Connector Wiring harness Connects with Connector

JB1 USB External USB

JD2 * USB External USB

JD3 * USB External USB

JD4 * USB External USB

JR1 * N/A Radio Pressure

* Not available on the Basic communications board.

Radio board connectors

Connector Wiring harness Connects with Connector

B Not used Not used Pressure

G Antenna cable Antenna board PG Pressure

A (not labeled) N/A Standard communications board JR1 Pressure

Antenna board connectors

Service manual Appendices 123

Connector Wiring harness Connects with Connector

PG Antenna cable Radio board G Pressure

PB Not used Not used Pressure

Printer board connectors

Connector Wiring harness Connects with Connector

CN1 Main board to printer Main board J17 Pressure

CN2 USB Main board J3 Mini USB

CN4 Printer flex cable Printer ZIF

CN5 N/A Reserved for 4-in printer ZIF

CN6 N/A Reserved for 4-in printer ZIF

J8 Jumper Pins 2 and 3 for 2-in printer Pressure

Power supply board connectors

124 Appendices Welch Allyn Vital Signs Monitor 6000 Series™

Connector Wiring harness Connects with Connector

J1 AC to power supply IEC connector (blue: line-in, brown: neutral) Pressure

J2 Main harness Main board J30 Pressure

J3 N/A Internal use only N/A

GND AC to power supply IEC connector (green: ground) via ground stud Pressure
Service manual Appendices 125

VSM 6000 interconnect diagram