[2024-08-28 [Link] Bot:
Hi, I'm Zoe 🤖 Zoom's Virtual Agent. [Sign in here]([Link]
utm_source=chat&utm_medium=embedded_link&utm_campaign=signin_prompt) for a
personalized experience.
[2024-08-28 [Link] Bot:
Zoom may retain your chat transcript to use for quality, training, and analysis
purposes.
[2024-08-28 [Link] Bot:
How can I assist you today?
[Join a Meeting] [Upgrade My Account] [Zoom AI Companion ] [Billing & Account
Management] [Purchase a Zoom Product] [10DLC
] [Ask a Question
]
[2024-08-28 [Link] Consumer:
Upgrade My Account
[2024-08-28 [Link] Bot:
Note: Make sure you are signed in to your Zoom account to access your [Plan
Management page]([Link] and be able to upgrade your subscription.
[2024-08-28 [Link] Bot:
Which would you like to upgrade?
[Upgrade Basic (free) to Pro ] [Upgrade Pro to Business
] [Change Billing Cycle
] [More Upgrade Options
] [Manage Subscription
]
[2024-08-28 [Link] Consumer:
Upgrade Basic (free) to Pro
[2024-08-28 [Link] Bot:
On your [Plan Management Page]([Link] click Upgrade to Pro.
Review your Order Summary. If correct, click Place Order to complete your
subscription.
After clicking Place Order, you will receive a confirmation email within the next
24 hours. You can click Print Invoice to see your Payment History.
[All done!
] [I am receiving an error
] [Go back to upgrade categories
]
[2024-08-28 [Link] Consumer:
I am receiving an error
[2024-08-28 [Link] Bot:
If you’re having trouble purchasing online, please review our Troubleshooting Zoom
Billing article.
If you have already looked over our article, you can contact our Billing Agent or
start updating your payment method.
[View Full Article
] [Update my Payment Method
] [Contact Billing Agent
]
[2024-08-28 [Link] Consumer:
Contact Billing Agent
[2024-08-28 [Link] Bot:
Note: Ensure you are [signed in]([Link] to your Zoom
account and have billing permissions to contact our Billing Agent.
[Chat Billing Agent
] [Exit
]
[2024-08-28 [Link] Consumer:
Chat Billing Agent
[2024-08-28 [Link] Bot:
To chat with the Billing team, you must be logged into your Zoom Account.
[2024-08-28 [Link] Bot:
Please sign in at the top right corner of the page and click 'Try Again' below to
connect with an agent.
[Try Again] [I Can't Login] [Submit a Ticket]
[2024-08-28 [Link] Consumer:
I Can't Login
[2024-08-28 [Link] Bot:
What type of issue are you having with your account?
[Need Help Signing In
] [Reset Password
] [Not Receiving Verification Email
] [My Account is Locked
] [Zoom Account Does Not Exist
] [Change my Login Email
]
[2024-08-28 [Link] Consumer:
Need Help Signing In
[2024-08-28 [Link] Bot:
Let's get you signed in to Zoom!
What type of Zoom account do you have?
[Personal or Organization Email] [SSO] [Google] [Facebook] [Apple]
[2024-08-28 [Link] Consumer:
Google
[2024-08-28 [Link] Bot:
Follow these instructions to sign in using your Google account:
- Click [this link to go to Zoom's sign in page]([Link]
- Below the email and password portion of the webpage, select the Google icon.
- Choose your Google Account to continue to Zoom.
[2024-08-28 [Link] Bot:
Note: If this is your first time signing in to Zoom with your Google account, click
the Google icon, then add your email and password You will be then redirected to
the Zoom portal.
[Thanks, I'm signed in 👍
] [I forgot my password
] [Go back to sign in options
]
[2024-08-28 [Link] Consumer:
I forgot my password
[2024-08-28 [Link] Bot:
If you sign in with Google—and you do not know your Google password—you will need
to reset your password there.
[2024-08-28 [Link] Bot:
Click View Google Article below for some additional information on how to reset
your Google password.
[View Google Article ] [Go back to sign in options
]
[2024-08-28 [Link] Consumer:
View Google Article
[2024-08-28 [Link] Bot:
[Link]
[2024-08-28 [Link] Bot:
Then, try to [sign in into Zoom]([Link] again in this link
and use your new Google password.
[Thanks, I'm signed in 👍
] [I still can't sign in
] [Go back to sign in options
]
