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Financial Consumer Protection Guide

The document outlines the Financial Consumer Protection Framework and Complaints Assistance Mechanism of the Bangko Sentral ng Pilipinas, emphasizing the importance of responsible financial consumer behavior. It provides guidelines for consumers on how to address concerns with financial institutions and escalate unresolved complaints. Additionally, it highlights the principles of disclosure, transparency, and fair treatment in financial transactions.

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Tristan demesa
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83 views13 pages

Financial Consumer Protection Guide

The document outlines the Financial Consumer Protection Framework and Complaints Assistance Mechanism of the Bangko Sentral ng Pilipinas, emphasizing the importance of responsible financial consumer behavior. It provides guidelines for consumers on how to address concerns with financial institutions and escalate unresolved complaints. Additionally, it highlights the principles of disclosure, transparency, and fair treatment in financial transactions.

Uploaded by

Tristan demesa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Module 6

FINANCIAL CONSUMER
PROTECTION
SESSION OBJECTIVES
Share the Financial Consumer
Protection Framework and
Complaints Assistance Mechanism of
the Bangko Sentral ng Pilipinas

Instill the importance of being a


responsible financial consumer

DEPARTMENT OF EDUCATION
FINANCIAL CONSUMER
PROTECTION PRINCIPLES
Disclosure and Protection of
Transparency Client Information

Effective Fair
Recourse Treatment

Source: BSP Circular No. 857 Series of 2014


DEPARTMENT OF EDUCATION
IF YOU HAVE CONCERNS…
Contact your bank or financial institution
immediately

Put your complaint in writing

Document your actions and the institution’s


responses

DEPARTMENT OF EDUCATION
IF UNRESOLVED…

Elevate your complaint BSP will require your Some cases may be referred
to BSP at financial institution to other regulators,
[email protected]
to act on your recommended for mediation,
+632-708-7087
complaint or court resolution

DEPARTMENT OF EDUCATION
FINANCIAL INSTITUTIONS UNDER
BSP SUPERVISION
Rural Banks Money Service
Thrift Banks
Commercial Banks Businesses

Cooperative Banks Pawnshops E-Money Issuers


Foreign Exchange
Dealers Non-Stock Savings Virtual Currency
Non-Banks with Remittance
Quasi-Banking Agents and Loans Exchanges
Functions Association
Non-Bank
Financial
Institutions

DEPARTMENT OF EDUCATION
INSTITUTIONS COVERED BY
OTHER REGULATORS

• Lending Companies
• Finance Companies
Savings and Credit • Insurance Companies • Investment Houses
Cooperatives • Pre-Need Companies • Securities Brokers
• Mutual Benefit Associations • Corporations
• Cooperative Insurance • NGOs, Foundations
Manufacturers Societies
of Consumer
Goods

DEPARTMENT OF EDUCATION
FINANCIAL CONSUMERS MUST..

Be INFORMED

Be WISE

Be RESPONSIBLE
DEPARTMENT OF EDUCATION
What to do
Consumer protection is a
shared responsibility

DEPARTMENT OF EDUCATION
Ang Kwento ni Mila (Part 2)

DEPARTMENT OF EDUCATION
from doubt…debt...deception

DEPARTMENT OF EDUCATION
Financially Responsible and Empowered Employees

DEPARTMENT OF EDUCATION
Module 6
FINANCIAL CONSUMER
PROTECTION

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