I.

Vision:
A city of energy in the region, cradled in a clean, peaceful, and balanced
environment, propelled by a progressive economy and wholesome people
supported by sustainable infrastructure, steered by dynamic local leadership
and proactive people participation.

II. Mission:
INSTITUTIONAL SECTOR

To promote the sense of accountability by:

1. Creating awareness of our responsibilities as Nagahanons;

2. Protecting the rights of its people and promoting social justice;
3. Enhancing, safeguarding and properly managing the city’s resources; and
4. Creating employment opportunities and developing human resources.

ECONOMIC SECTOR

To enhance local revenue generation and stimulate economic growth by

creating a business-friendly environment to promote employment
opportunities and develop the entrepreneurial spirit in the city.

ENVIRONMENT SECTOR

Committed to safeguard the environment by actively leading the citizenry to

protect, conserve, and manage the natural resources in parallel with the
continued human and economic development.

SOCIAL SECTOR

In order to sustain a livable city status that uplifts the standard of living of the
populace propelling total human development, progressive economy, and a
well-balanced environment, the social sector wishes to:

• Ensure sustainability of public safety and security by maintaining peace

and order for every Nagahanon.
• Promote the rights and welfare of the populace of Naga through the
effective and efficient implementation of social welfare services.
• Strengthen the linkages between the CLGU and the civil society
organizations.

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 • Enhance the protection and promotion of quality, equitable, and culture-
based and complete basic education where students learn in a child-
friendly, gender-sensitive, safe, and nurturing environment.
• Maintain and ensure access to quality healthcare by making services
available, arousing community awareness, mobilizing resources, and
promoting the means for better health.
• Promote physical, mental, and cultural well-being of the populace through
sports, recreation, culture, and arts development.

INFRASTRUCTURE SECTOR

To provide effective and efficient implementation of infrastructure

development projects that are most beneficial to the needs of the
constituents through proper project planning and management.

III. Service Pledge:

We the officials and employees of the local government unit of Naga, Cebu
pledge and commit to deliver quality public service. Specifically: We will
provide quality service without discrimination and treat each citizen with
respect, courtesy, consideration and compassion, irrespective of status and
affiliation. We will faithfully adhere to the local government policies and
practices with utmost impartiality and honesty. We will contribute to the
prosperity of the local government by observing austerity measures to
conserve government funds and taking care of government facilities and
properties. We will cooperate in all activities of the local government,
understand each other’s nature, help one another so as to achieve our vision
and mission.

Page 3
 LIST OF SERVICES

Business Permit and Licensing Office 11

External Services
Issuance of Business Permits 12
Request for Issuance of Mayor’s Tricycle Permit 14

Office of the City Assessor 16

External Services
Issuance of Tax Declaration for Newly Declared Real Properties 17
For Building and Machinery 17
For Land 18
Issuance of Tax Declaration for Transfer of Real Property 20
Ownership
Issuance of Notice of Assessment and Tax Bill 22
Issuance of Certified / Plain Copies of Tax Declarations, Supporting 23
Documents and Certification Relative to Real Property Records/
Assessment
Issuance of Certified/ Plain Photocopies of Cadastral Maps and Sketch 24
Plans
Annotation or Cancellation of Liens/ Encumbrances on Tax Declaration 25
Issuance of Certificate of No/ With Improvement 26
Issuance of Certificate of Land History/ Tracer 28

City Disaster Risk Reduction and Management Office 29

External Services
Ambulance Services 30
Inspection Services (hazard prone areas) 30
Emergency response (vehicular, landslide, floods, fire, earthquake and 31
other unforeseen calamities)
Basic Life Support (BLS) and Standard First Aid (SFA) Training 32
CCTV Viewing 33

City Environment and Natural Resources Office 34

External Services
First Household Desludging Service (Free Service) 35
Desludging Service (Paid Service) 36
Response on Environmental Complaints 38
Assistance to Tree Cutting Permit 39
Issuance of City Environmental Certificate for New Establishment 40
Registration

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Office of the City Engineer 43
External Services
Repair and Maintenance of Government Facilities and Other Institutions 44
A. Requests/ Complaints for Repair and Maintenance directed 44
to the City Engineering Office
B. Request and Complaints Repair and Maintenance directed 46
to the Online Platform
Implementation of Infrastructure Projects in the City 47

Internal Services 50
Repair and Maintenance of Government Facilities 51

Office of the City Social Welfare & Development Officer 53

External Services
Aid to Individual/ Families in Crisis Situation (AICS) 54
Provision of Social Case Study Report for Referral for Financial 56
Assistance to Other Social Welfare Agencies
Provision of Social Case Study Report for Medicolegal Cases 58
Issuance of Referral Letters for Public Attorney’s Office’s (PAO) For 59
Legal Assistance
Issuance of Solo Parents and Senior Citizen’s Identification Cards 60
Case Conference With Victims of Abuse (Women, Children, and Youth) 63
Facilitate Rescue Operation to Victims of Violence 63
Operation for Naga Youth Holding Center 64
Person’s With Disabilities Affairs Office 67
Center for Nagahanon Children with Special Needs 69
Facilitate Assistance Intended for Patients of Vicente Mendiola Center 70
for Health- Infirmary

City Information and Community Relations Department 73

External Services
Promotion of Regular City-wide Events and Activities 74
Photo Documentation 75
Website/Facebook Page Posting 77
Management of LGU Information and Data 78
Information Dissemination, Education and Communication During and 79
After Man-made and Natural Calamities and Disasters

Office of the City Health Officer 82

External Services
Medical Consultation / Check-up 83
Issuance of Medical Certificate 83
Issuance of Death Certificate 84

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Medicine Dispensing 85
Prenatal Services / Check-up (Community Based) 86
Conduction of National Immunization Program (NIP) 87
Laboratory (Direct Smear Sputum Microscopy) 88
Tuberculosis-Directly Observed Treatment, Short Course (TB-DOTS) 89
Mantoux Testing 90
Issuance of Health Certificates / Health Card for Employment 91
Issuance of Health Certificates / Health Card for Business Purposes 93
Issuance of Sanitary Permit Of New & Renewal Business Application 94
Issuance of Certificate of Potability 95
Issuance of Transfer Permit 97
Issuance of Exhumation Permit 97
Animal Bite Treatment Center 98
X-RAY Services 99
Pre-Marriage Counseling (PMC) 100
Dental Services Availment 102

Office of the City Agriculturist 104

External Services
Assistance in the facilitation of Insurance Application and Claim Forms 105
for Rice, Corn, High Value Crops, Livestock and Fishing Vessel
Assistance for the availment of farm inputs such as seeds, fertilizers, 106
pesticides and etc.
Assistance to RBO’s in the preparation of documents in Accreditation 107
with Sangguniang Panlungsod
Registraton of Fishing Vessel and Fishing Gears 108
Enrollment of Farmers and Fisherfolks in the RSBSA (Registry System 109
or Basic Sector in Agriculture)
Dispersal of small and large animals 110

City of Naga Traffic and Management Authority 111

External Services
Releasing of Impounded Vehicle (Motorcycle, Tricycle, PUJ, Etc.) 112

Office of the Sangguniang Panlungsod 114

External Services
Issuance of Certified Photocopies of Resolutions and Ordinances 115

Naga People’s Market 116

External Services
Acceptance of Stall Rental Application 117
Provision of Space for Approved Sampling Activity 118
Collection of Space Rental Fee 119

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Office of the City Treasury Officer 121
External Services
Payment of Real Property Tax 122
Tax on Transfer of Real Property Ownership 123
Payment of Business Tax 125
Issuance of Community Tax Certificate (Individual) 128
Issuance of Community Tax Certificate(Corporation) 129
Issuance of Real Property Tax Clearance 131
Payment of Building Permit / Electrical, Certificate of Occupancy, Zoning 132
Permit Fees
Assessment of Business Tax 133
Application and Payment of City-Owned Rentable / Commercial Spaces 136
Cash and Check Disbursement 139

Public Employment Service Office 140

External Services
Local Job Fair 141
Overseas Job Fair 144
Employment Guidance & Counseling 147
Employment Referral /Recommendation 148
Special Recruitment Activity (SRA) 149
Special Program for Employment of Students (SPES) 152
Career Guidance and Employment Advocacy 155
Labor Education for Graduating Students (LEGS) 156
OFW Help Desk 157

Internal Audit System 158

Internal Services
Management Audit 159
Compliance Audit 161
Operations Audit 162

Office of the City General Services Officer 165

External Services
Property Borrowings (Tables, Chairs & Tents) 166
Use of Government Vehicle 167

Bids and Awards Committee 168

External Services
Conduct Pre-Bid Conference 169
Issuance of Bidding Documents 169
Issuance of Supplemental/Bid Bulletin 170
Receive and Open Bids 171

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Issuance of Certificate of Eligibility 172
Conduct Post-Qualification 172
Issuance of Notice of Post- Qualification 173
Issuance of Notice of Award 174
Issuance of Contract/Purchase Order 174
Issuance of Notice to Proceed 175

Internal Services 176

Advertisement/ Posting of Invitation to Bid/Request for Expression of 177
Interest in Philgeps Website & Conspicuous Places
Issuance of BAC Resolution 177

Office of the Building Official (OBO) 180

External Services
Issuance of Building Permit 181
Issuance of Certificate of Occupancy 187
Issuance of Fencing Permit 190
Issuance of Certificate of Annual Inspection Report 197
Issuance of Demolition Permit 199
Issuance of Indigenous Electrical Permit 203
Issuance of Excavation Permit 208

Human Resource Division 213

External Services
Issuance of Service Record 214
Issuance of Certificate of employment 215
Issuance of Certificate of No Pending Administrative Case 216
Filing of Grievance 217

Office of the City Mayor 218

External Services
Action on Request for AICS 219
Action on Request for Mayor’s Permit, Certification and Lease Contract 220
Action on Request for Assistance of Appointment for Actual or Virtual 222
Clients/Visitors

Office of the City Legal Officer 224

External Services
Filing of Administrative Complaints 225
Request for Free Legal Advice 225

Internal Services 227

Submission of Requests for Legal Opinions and Representations 228

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Request for Certification of No Pending Administrative Case 229

Department of Public Services 231

External Services
Request of Services (Housekeeping, Landscaping, Water works and 232
Electrical)

Information Technology Section 233

External Services
Request for Technical assistance to different units on various IT 234
Concerns
Request for Inspection of purchased and delivered IT goods and 234
Services
Request of Graphics and Media for Requesting Department 235
Request for New Household Card 236

Office of the City Planning and Development Coordinator 238

External Services
Issuance of Locational Clearance 239
Issuance of Business Zoning Certification 240
Issuance of Lot Zoning Certification 242

Office of the City Health Officer – Infirmary 243

External Services
Encoding of Live Birth and Death Certificates 244
Processing of Philhealth Benefit for Admitted Patients 244
Medical Certificate Issuance 246
Newborn Screening Test 246
Claiming of Newborn Screening Test Results 247
Claiming of Official RTPCR Test Results 248
Hospital Bill Payment 249
Point of Service Registration to Indigent Patients With No Previous 249
PhilHealth Membership

Office of the City Civil Registrar 251

External Services
Registration of Civil Registry Documents 252
Delayed Registration of Civil Registry Documents 253
Acknowledgement & RA 9255 (Affidavit to Use the Surname of the 255
Father)
Legitimation 257
Registration of Application for Marriage License 258
Court Order/ Decree 260

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Issuance of Birth, Death and Marriage Certificates 262
Change of First Name in the Certificate of Live Birth 264
Petition for Correction of Clerical Error (RA 9048) 267
Petition for Correction of Clerical Error (RA 10172) 270
Supplemental Report 273
Request for Security Paper (SECPA) thru BREQS 274

Office of the City Accountant 277

External Services
Processing of Payrolls, Vouchers for Salaries and Other Remunerations 278
Processing of Commercial Vouchers 279
Generation of Various Financial Reports 280

Internal Services 281

Pre-audit of Payrolls, Vouchers for Salaries and Other Financial Claim 282
Pre-audit of Commercial Transactions (Check Disbursements) 282

Office of the City Veterinarian 284

External Services
Rabies Vaccination 285
Hemosep Vaccination (Large Animals) 285
Dog Impounding 286
Consultation & Treatment of Animal Disease 287
Slaughtering of Hogs 287

Office of the City Budget Officer 289

Internal Services
Budgetary Services 290

Feedback and Complaints 302

List of Offices 303

Page 10
Business Permit and Licensing Office

External Service

Page 11
 1. Issuance of Business Permits
This is issued to all business owners/ operators before the start of their business
operations.
Office or Division: Business Permit and Licensing Office (BPLO)
Classification: Simple
Type of Transaction: G2B – Government to Businesses
Who may avail: Businessman
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
New:
Proof of Business Registration, Incorporation, or legal DTI/SEC/Cooperative Development
personality [1 photocopy] Authority (CDA) registration
Proof of right of applicant to use location as business
address [1 photocopy]
i) If owned, proof of ownership – Transfer Cert. of
Title or Tax Declaration
ii) If not owned by the applicant – Contract of
Lease, Memorandum of Agreement, or written
consent of property owner
Location plan or sketch of the location [1 photocopy] From the owner
Fire Safety Inspection Certificate for Occupancy [1 Bureau of Fire Protection
photocopy]
Business Capitalization(Basis for computing taxes, Proprietor
fees and charges) [1 photocopy]
Renewal:
Proof of annual gross receipts [1 photocopy] Income Tax Return
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 File 1 One-time
verification of
application
(Submission of
Documents)

a.) Application None 15 minutes BPLO Staff

Form

b.) Consolidated None 1-2 days (actual Business Permit and

Inspection Report ocular Licensing Office-
inspection of the Joint Inspectorate
area) Team (BPLO-JIT)

Page 12
2 Get 2 Assessment of Billed at the
Assessment taxes, fees and City Cashier
and Pay charges/ Treasurer’s CTO
regulatory Office
certificates/Accep
tance of OR as
proof of payment

a.) Environmental ₱ 50.00 10 minutes

Certificate

b.) OBO As shown in 15 minutes

Certificate the
schedule of
payment
readily
available at
the OBO

c.) Sanitary
Permit

c.1. Health ₱80.00/pers 15 minutes

Card onnel

d.) Zoning ₱50.00 10 minutes

Certificate

e.) Assessor’s
Certificate

e.1. Property As per OR 10 minutes

owned by paid at the
applicant Office of the
City
Treasurer
(CTO)

e.2. ₱ 80.00 5 minutes

Government-
owned
property

Page 13
 f. ) Business Tax As shown in 25 minutes
Assessment Bill Business
Tax
Assessment
Bill

g.) FSIC As shown in 1 hour

the BFP
Assessment
3 Claim 3 Release of None 1/2 day BPLO Staff
Business Permit,
other regulatory
permits and
clearances
TOTAL 2-3 days

2. Request for Issuance of Mayor’s Tricycle Permit

Issued to all Nagahanon Operators within their area of jurisdiction.
Office or Division: BPLO
Classification: Simple
Type of Transaction: G2B
Who may avail: Tricycle Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Clearance [original] Barangay – Proof of Residency
Police Clearance [1 photocopy] Philippine National Police
Previous year’s Franchise Permit for renewal [1 Tricycle owner’s
photocopy]
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1 File 1 One-time None 15 minutes BPLO Designate
verification/ or
assessment Admin.Aide
2 Pay 2 Acceptance of Filing Fee – 10 minutes
payment and P150.00 Cashier
issuance of OR Annual Fee – CTO
as proof of P300.00
payment Operating Fee-
P150.00
Tricycle

Page 14
 Driver’s ID Fee
– P50.00
Plate Fee –
P100.00
3 Claim 3 Check OR As per OR 15 minutes BPLO Designate
and release of paid at CTO or
Franchise Permit Admin.Aide
TOTAL P 750.00 40 minutes

Page 15
Office of the City Assessor

External Service

Page 16
 1. Issuance of Tax Declaration for Newly Declared Real Properties
New Tax Declarations must be prepared for newly constructed buildings, newly
installed machineries, and newly declared lots. The City Assessor’s Office conducts
field inspection to assess the value of the real property. The new TD serves as the
city government's permanent record on the real property unit.
For Building And Machinery:
Office or Division: Office of the City Assessor (Assessor’s Office)
Classification: Complex
Type of Transaction: G2C – Government to Citizens
G2B – Government to Business
G2G – Government to Government
Who may avail: Property owners, real estate brokers/agents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Building Plan (1 photocopy) Office of the Building Official (OBO)
Building Permit/ Occupancy Permit (1 OBO
photocopy)
Sworn Statement of the Owner (Notarized) Assessor’s Office
CTC/ Government issued ID’s Office of the City Treasurer / any Gov’t. Agency
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1 Receive, review None 15 minutes
required and evaluate LAOO
documents to submitted or
Assessor’s requirements Data Controller
personnel
2 Wait 2 Log and inform None 5 minutes
client as to LAOO
schedule of
inspection
3 Accompany 3 Conduct ocular None 1 day
the inspector inspection and
prepare the Field
Appraisal and Data Controller
Assessment or
Draftsman
Sheet or
4 Wait 4 Compute and None 60 minutes LAOO
prepare tax or
Declaration and JO Staff
forward to
draftsman for

Page 17
 Property
Identification
Number
5 Wait 5 Plot the None 60 minutes
transaction on the Draftsman
section map and or
assign Property Admin. Aide
Identification
Number then
forward the Tax
Declaration to
Assessor’s staff
for review
6 Wait 6 Review Tax None 15 minutes
Declaration and LAOO
submit to
assessor for
approval and
signature
7 Wait 7 Approve Tax None 15 minutes City Assessor
Declaration
8 Wait 8 Assign Number on None 20 minutes
Tax Declaration Admin. Aide
and inform the
Client to claim the
tax declaration
9 Present 9 Record in logbook None 10 minutes
Identification and have the Admin. Aide
Card client sign the
back portion of the
Tax Declarations’
duplicate copy
1 Claim the Tax 10 Release the None 5 minutes
0 Declaration owner’s copy of Admin. Aide
the approved tax
declaration
1 day 3 hours
TOTAL
25 minutes

For Land:
Office or Division: Office of the City Assessor (Assessor’s Office)
Classification: Complex

Page 18
Type of Transaction: G2C – Government to Citizens
G2B – Government to Business
G2G – Government to Government
Who may avail: Property owners, real estate brokers/agents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Land Classification Status (1 original copy) CENRO Argao
Certificate of Lot Status (1 original copy) CENRO Argao
Survey Plan (1 copy) Geodetic Engineer
Affidavit (Actual Possession, Two Disinterested, Adjoining
Owners) (1 original copy)
Barangay Clearance (1 original copy) Barangay
Court Clearance (1 original copy) Courts
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1 Receive, review None 30 minutes Data Controller
required and evaluate or
documents to submitted LAOO
Assessor’s requirements
personnel
2 Wait 2 Schedule clients None 5 minutes LAOO
for inspection
3 Accompany 3 Conduct ocular None 1 day Data Controller
the inspector inspection for or
actual Draftsman
verification of the or
lot LAOO
4 Wait 4 Prepare and None 15 minutes Data Controller
encode the Tax or
Declaration then JO Staff
forward the
printed Tax
Declaration to
draftsman
5 Wait 5 Plot the None 30 minutes Draftsman
transaction on or
the section map Admin. Aide
and assign
Property
Identification
Number then
forward the Tax
Declaration to

Page 19
 Assessor’s staff
for review
6 Wait 6 Review Tax None 15 minutes LAOO
Declaration and
submit to
assessor for
approval and
signature
7 Wait 7 Approve Tax None 15 minutes City Assessor
Declaration
8 Wait 8 Assign number None 2 minutes Admin. Aide
on Tax
Declaration and
inform the Client
to claim the tax
declaration
9 Wait 9 Record in None 10 minutes Admin. AideI
logbook and
have the client
sign the back
portion of the
Tax Declarations
duplicate copy
10 Claim copy of 10 Release owner’s None 5 minutes
Tax copy of Tax
Declaration Declaration
TOTAL 1 day 2 hours
7 minutes

2. Issuance of Tax Declaration for Transfer of Real Property

Ownership
The City Assessor’s Office issues updated Tax Declaration upon the transfer of
ownership of a Real Property from the previous owner to the new owner, to update
the records and to transfer Real Property taxation to the new owner.
Office or Division: Office of the City Assessor (Assessor’s Office)
Classification: Complex
Type of Transaction: G2C – Government to Citizens
G2B – Government to Business

Page 20
 G2G – Government to Government
Who may avail: Persons who acquire real property
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Deed of Conveyance (1 original copy) Property Owner
Certificate of Land Classification Status (1 original copy) CENRO Argao
Certificate Authorizing Registration (CAR) (1 copy) BIR
Certified True Copy of Title (for titled lot) ROD
Transfer Tax, Processing Fee &Tax Clearance (1 copy) CTO
Sketch Plans (for partitions and uncorrelated land parcels) (1 Geodetic Engineers
copy)
For Transactions with Court Orders (1 original/certified copy each):
Court Order w/ Decision/ Copy of the Case Courts
Certificate of Finality
Writ of Execution
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1 Receive, review None 30 minutes Data Controller
required and evaluate or
documents to submitted LAOO
Assessor’s requirements
personnel
2 Wait 2 Prepare and None 15 minutes Data Controller
encode Tax or
Declaration then JO Staff
forward the printed or
Tax Declaration to Admin. Aide
draftsman
3 Wait 3 Plot the transaction None 30 minutes Draftsman
on the section map or
and assign Admin. Aide
Property
Identification
Number then
forward the Tax
Declaration to
Assessor’s staff for
review
4 Wait 4 Review Tax None 15 minutes LAOO
Declaration and
submit to assessor
for approval and
signature

Page 21
5 Wait 5 Approve Tax None 15 minutes City Assessor
Declaration
6 Wait 6 Assign number on None 2 minutes Admin. Aide
Tax Declarationand
inform the Client to
claim the tax
declaration
7 Wait 7 Record in the None 10 minutes Admin. Aide
logbook and have
the client sign the
back portion of the
Tax Declaration’s
Duplicate Copy
8 Claim copy of 8 Release owner’s None 5 minutes
Tax copy of Tax
Declaration Declaration
TOTAL 2 hours 2
minutes

3. Issuance of Notice of Assessment and Tax Bill

The City Assessor’s Notice of Assessment serves as the bases of the City Treasurer's
Office computation and collection of annual real property tax.
Office or Division: Office of the City Assessor (Assessor’s Office)
Classification: Simple
Type of G2C – Government to Citizens
Transaction: G2B – Government to Business
G2G – Government to Government
Who may avail: Persons who wants to pay their Real Property taxes due
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Name of the property owner or previous receipts
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Give the name 1 Search the Tax None 5 minutes
of the real Declaration to be
property owner included in NATB Assessment Clerk
or present or
previous JO Staff
receipt

Page 22
2 Wait 2 Print the NATB None 4 minutes
3 Get the NATB 3 Release NATB None 3 minutes
TOTAL 12 minutes

4. Issuance of Certified/Plain Copies of Tax Declarations,

Supporting Documents and Certifications Relative to Real Property
Records/Assessment
The Tax Declarations serves as the City Government permanent record for every real
property unit (land/building/machineries). A certified true/ plain copy of tax
declarations, supporting documents and certifications can be requested from the City
Assessor’s Office
Office or Division: Office of the City Assessor (Assessor’s Office)
Classification: Simple
Type of Transaction: G2C – Government to Citizens
G2B – Government to Business
G2G – Government to Government
Who may avail: Property owners, notary public, courts of law, real estate
brokers/agents, prospective buyers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Property Information (TD No., Lot No.) Assessor’s Office
Government Issued ID (1 photocopy) Any Government Agency
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Fill in request 1 Receive request, None 5 minutes
for certified/plain verify records,
copies of Tax encode request Assessment Clerk
Declarations, for payment and or
JO Staff
supporting advise client to
documents and pay to the
Certifications cashier
2 Pay to the 2 Receive P80.00/ 10 minutes
cashier payment and P50.00 LRCO
issue Official
Receipt (OR)
3 Present OR to 3 Generate and None 10 minutes Admin. Aide
receiving staff prepare certified or
/plain copies of Assessment Clerk
or

Page 23
 tax declaration, JO Staff
supporting
documents and
Certifications
4 Wait 4 Certifies and None 3 minutes
sign the LAOO
prepared copy of or
tax declarations, Assessment Clerk
supporting
documents and
certifications
5 Claim 5 Release the None 2 minutes Admin. Aide
copies of tax or
declarations/ Assessment Clerk
supporting docs. or
and certifications JO Staff
TOTAL 30 minutes

5. Issuance of Certified/ Plain Copies of Cadastral Maps and Sketch

Plans
The City Assessor’s Office can issue Certified/Plain copies of DENR Cadastral Maps
and sketch plans submitted in this office. Cadastral maps and sketch plans identify
the boundaries and claimants of the lot.
Office or Division: Office of the City Assessor
Classification: Simple
Type of G2C – Government to Citizens
Transaction: G2B – Government to Business
G2G – Government to Government
Who may avail: Lot owners, Geodetic engineers, surveyors, real estate brokers/agents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Property Information (TD No., Lot No.) Assessor’s Office, Property Owner
Government Issued ID (1 photocopy) Any Government Agency
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Fill out 1 Receive request, None 5 minutes
request form verify records, Assessment Clerk
for copies of encode request for or
Cadastral payment and JO Staff

Page 24
 Maps and advise client to
Sketch Plans pay to the cashier
2 Pay to the 2 Receive payment P80.00/ 10 minutes
cashier and issue Official P50.00 LRCO
Receipt (OR)
3 Present OR to 3 Generates None 10 minutes Draftsman
draftsman photocopy of the or
Sketch Plan Admin. Aide
4 Wait 4 Certifies the None 3 minutes Draftsman
photocopy of or
Sketch Plan LAOO
5 Claim the 5 Release the None 2 minutes Admin. Aide
certified/plain certified/ plain or
copy of the copy of Cadastral JO Staff
Cadastral Map/ Sketch Plan
Map/ Sketch
Plan
TOTAL P 50.00 – 30 minutes
P 80.00

6. Annotation or Cancellation of Liens/Encumbrances on Tax

Declaration
This service is requested by the property owners, mortgagee, or courts of law to
annotate or cancel mortgages/liens/encumbrances on the real property. Settlements
of the said annotations are needed upon the transfer of its ownership/declarants.

Office or Division: Office of the City Assessor

Classification: Simple
Type of G2C – Government to Citizens
Transaction: G2B – Government to Business
G2G – Government to Government
Who may avail: Mortgagors, mortgagees, courts of law, property owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Notice of Lien or Levy (1 original copy) Courts, Property Owners, Mortgagee
Deed of Mortgage (1 original copy) Mortgagee, Property owners
Bailbond and Release of Liens or encumbrances (1 Courts, Property Owners
original copy)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

Page 25
1 Fill out request 1 Receive request, None 5 minutes Admin. Aide
form review and or
evaluate the Assessment Clerk
required
documents if all
are in order.
2 Wait 2 Encode request None 3 minutes Assessment Clerk
for payment and or
advise client to JO Staff
pay Annotation
Fee to the cashier
3 Pay to the 3 Receive payment P50.00 10 minutes
cashier and issue Official LRCO
Receipt (OR)
4 Present OR to 4 Annotate the Tax None 10 minutes
assessor’s staff Declaration and Assessment Clerk
affix signature
5 Claim the 5 Record in logbook None 5 minutes
annotated Tax and release the
Declaration annotated Tax
Declaration/s to
client
TOTAL P 50.00 33 minutes

7. Issuance of Certificate of No/With Improvement

Upon the transfer of real property ownership, the Bureau of Internal Revenue
required the buyer/seller to secure Certificate of None/With Improvements from the
Assessor’s Office for the computation of transfer taxes of the lot.

Office or Division: Office of the City Assessor

Classification: Simple
Type of Transaction: G2C – Government to Citizens
G2B – Government to Business
G2G – Government to Government
Who may avail: Persons Acquiring Real Property
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Declaration of Land Assessor’s Office
Deed of Conveyance (for reference only) Notary Public
Sketch Plan (for reference only) Geodetic Engineer

Page 26
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Fill in request 1 Receive request, None 15 minutes
form for a verify computer
Certificate of records, encode Assessment Clerk
No payment request or
JO Staff
Improvement for Inspection Fee
& Certification Fee
and advise client to
pay at the cashier
2 Pay to the 2 Receive payment P100.00 10 minutes
cashier and issue Official (Inspection LRCO
Receipt (OR) Fee)
&
P80.00
(Cert. Fee)
3 Wait 3 Advise client on the None 15 minutes
schedule of LAOO
inspection
4 Accompany 4 Conduct Ocular None 1 day Data Controller
the inspector Inspection and or
verify the actual Draftsman
site. or
LAOO
or
Admin. Aide
or
JO Staff
5 Wait 5 Prepare and None 10 minutes Assessment Clerk
encode the or
Certification JO Staff
6 Wait 6 Verify the record None 5 minutes Data Controller
and sign the or
Certification LAOO
7 Claim the 7 Release to client None 2 minutes Assessment Clerk
Certificate of the Certificate of No or
No Improvement JO Staff
Improvement
P 180.00 1 day 57
TOTAL
minutes

Page 27
 8. Issuance of Certificate of Land History/ Tracer

Upon the transfer of real property ownership, the Bureau of Internal Revenue
required the buyer/seller to secure History/Tracer of the property to identify the
previous owners and the year it was transferred.

Office or Division: Office of the City Assessor

Classification: Complex
Type of Transaction: G2C – Government to Citizens
G2B – Government to Business
G2G – Government to Government
Who may avail: Lot Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Property Information (TD No., Lot No.) Assessor’s Office, Property Owners
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Fill in request 1 Receive request, None 15 minutes
form for a encode request
Tracer for payment and Assessment Clerk I
advise client to or
JO Staff
pay Certification
Fee to the
cashier
2 Pay to the 2 Receive P 80.00 10 minutes
cashier payment and LRCO I
issue Official
Receipt (OR)
3 Present OR to 3 Generate tracer None 30 minutes
receiving staff from the system Admin. Aide I
and verify each
tax declarations
from the system
compare to the
hard copy of tax
dec.
4 Wait 4 Print land None 3 minutes
history/ tracer
5 Claim the tracer/ 5 Release the land None 2 minutes
land history history/ tracer
TOTAL P 80.00 1 hour

Page 28
City Disaster Risk Reduction and Management Office

External Service

Page 29
 1. Ambulance Services
As patient counts on a rush lifesaving transportation, CDRRMO ambulance aims to
provide the best possible medical transportation for the residents of City of Naga.
Office or Division: CDRRMO – Emergency Operation Center (EOC)
Classification: Simple
Type of Transaction: G2C
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Name of patient and vital signs.
If patient needs to be transported to another health VMCH Infirmary or attending Physician
facility, referrals must be from health care facilities.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Call or text 1 Receive call and None 5 minutes EOC
hotline for obtain vital signs Communicators:
ambulance JO Staff
services or
Tel: 0324894155 Admin. Aide
Mobile:09163614638
09084137220
2 Wait 2 Dispatch first None Depends on
responders the location
3 Assist/ guide the 3 Board and None 5 minutes Medics:
team upon transport patient JO Staff
arrival or
LDRRMO
TOTAL 10 minutes

2. Inspection Services (hazard prone areas)

Hazard assessment service that helps prevent accidents and injuries.
Office or Division: CDRRMO - Admin
Classification: Simple
Type of Transaction: G2C
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly approved letter request for inspection. City Mayor
Endorsement from concerned offices:
Environment City ENRO

Page 30
 Buildings and Installations OBO/ CEO CPDC
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit duly 1 Identify potential None One (1) hour
approved hazard that may
request letter. cause harm. LDRRMO
2 Accompany 2 Dispatch None One (1) hour
inspectorate inspectorate team to
team. the area.
3 Assist 3 Inspect/ verify as None Two (2) hours
inspectorate requested
team
Endorse evaluation/
recommendation to
concerned offices for
technical
interventions:
Environmental – City
ENRO; Building –
OBO, CEO, CPDC
TOTAL 4 hours

3. Emergency response (landslide, floods, fire, earthquake and

other unforeseen calamities)
Appropriate actions in the event of emergency and disasters
Office or Division: CDRRMO - Emergency Operation Center
Classification: Simple
Type of Transaction: G2C
Who may avail: Affected people/ residents in an emergency situation
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Call or 1 Receive and None 10 minutes EOC
message EOC obtain emergency Communicators:
of emergency particulars JO Staff
situation/ type or
Tel: 0324894155 Admin. Aide
Mobile:09163614638

Page 31
 09084137220
2 Wait 2 Dispatch None Depends on
emergency the location
responders LDRRMO
Fire: BFP
Medical: CHO
Crowd Control:
PNP
Sea: PCG
3 Assist LDRRM 3 Assess the None Depends on
Personnel affected area the location
and type
4 4 Evacuate affected None Depends on
residents/people the situation
Vehicles: GSO
Social service:
CSWD
TOTAL 10 minutes

4. Basic Life Support (BLS) and Standard First Aid (SFA) Training

BLS and SFA courses aim to teach the people as first responders in giving medical
attention of emergencies until medical care has been given.
Office or Division: CDRRMO - Admin
Classification: Simple
Type of Transaction: G2C
Who may avail: Brgy officials, BDRRMC members, tanods, BHWs, purok leaders,
emergency volunteers, teachers, companies and other sectors.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly approved letter request Office of the City Mayor/City Administrator
Minimum of twenty (20) participants
Venue
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit duly 1 Receive and get None 20 minutes
approved letter participant’s
request. details LDRRMO
2 Wait 2 Set available None One (1) day
schedules

Page 32
3 Attend BLS/SFA 3 Conduct None Two (2) days
Training BLS/SFA
Training
TOTAL 3 days & 20
minutes

5. CCTV Viewing
Closed circuit television system that allows viewing and storing events for later
reference
Office or Division: CDRRMO - Emergency Operation Center
Classification: Simple
Type of Transaction: G2C
Who may avail: Authorized person/s
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
May bring copy of any of the following documents: Court Trial Court, PNP, Barangay
order, Police blotter, request from barangay
Duly approved CCTV viewing form Office of the City Mayor
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit duly 1 Receive form None 30 minutes CCTV Operators:
approved and retrieve
CCTV Form required Admin. Aide I
footages or
JO Staff
2 Assist CCTV 2 Review footages None One (1) day
or
Operator Admin. Aide VI
TOTAL 1 day & 30
minutes

Page 33
City Environment and Natural Resources Office

External Service

Page 34
 1. First Household Desludging Service (Free Service)
For a home owner who may wish to desludge their domestic septic tanks, the first
collection is for free to take the opportunity to rectify the septic tanks that do not
allow seepage to the ground.
Office or Division: City Environment and Natural Resources Office (C-ENRO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One (1) copy of Voter's ID or Voter's Certification COMELEC
One (1) copy of Tax Declaration Assessor's Office
One (1) copy of Recent Tax Bill Assessor's Office
One (1) copy of Lot Owner's Consent Lot Owner
One (1) copy Barangay Residency Certification Brgy. Captain
One (1) copy City of Naga Household Card CICRD
One (1) original copy of Purok Certification Purok President
NOTES:
-Domestic Septic Tank is subject for inspection in conformance of Philippine Clean Water Act
2004
-Desludging service will not cater domestic wastes mixed with animal wastes and presence of
oil and grease.
- Available Mondays to Saturdays; 8:00 AM to 5:00 PM
-Only COMPLETE and COMPLIANT application will be accepted.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Walk in and 1.0 Check and inform None 5 minutes
fill up the client. Admin. Aide
Desludging 1.1 Check filled
Application information in the
Form application.
1.2 Inform client that
household will be
subjected for
inspection
2 Wait for the 2.0 Household None 3 days
Inspection evaluation and JO Staff
inspection.
2.1 Inspect household
septic tank if it is
concrete and with

Page 35
 flooring.
3 Proceed to 3.0 Residency None 5 minutes Brgy. Chairman
Brgy. Hall for verification.
residency 3.1 Signed the 5 minutes
verification. Desludging Form
4 Submission 4.0 Recheck None 3 minutes
of complete documents Admin. Aide
requirements 4.1 Assess 2 minutes
requirements for
counter approval.
5 Proceed to 5.0 Mayor's None 5 minutes City Mayor/ City
Office of the verification and Administrator
Mayor for interview
final approval
6 Return to C- 6.0 Recheck None 1 minute
ENRO for completion of Admin. Aide
submission of documents
Approved 6.1 Set schedule for 1 minute
Desludging desludging
Application service
Form
TOTAL 3 days & 27
minutes

2. Desludging Service (Paid Service)

Home owner who wishes to avail succeeding desludging service is subject to
payment. Service charges may change without prior public notice.
Office or Division: City Environment and Natural Resources Office (C-ENRO)
Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One (1) copy of Copy of LGU Official Receipt City Treasurer's Office
Certification
One (1) copy of Voter's ID or Voter's Certification COMELEC
One (1) copy City of Naga Household Card CICRD
One (1) original copy of Purok Certification Purok President

Page 36
NOTES:
-Domestic Septic Tank is subject for inspection in conformance of Philippine Clean Water Act
2004
-Desludging service will not cater domestic wastes mixed with animal wastes and presence
of oil and grease.
- Available Mondays to Saturdays; 8:00 AM to 5:00 PM
- A 20% discount from regular price for City of Naga residents only.
-Only COMPLETE and COMPLIANT application will be accepted.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Walk in and 1.0 Check and None 5 minutes
fill up the inform client. Admin. Aide
Desludging 1.1 Check filled
Application information in the
Form application.
1.2 Inform client that
household will be
subjected for
inspection
2 Wait for the 2.0 Household None 3 days
Inspection evaluation and
inspection. JO Staff
2.1 Inspect
household septic
tank if it is
concrete and
with flooring.
3 Proceed to 3.0 Residency None 5 minutes Brgy. Chairman
Brgy. Hall for verification.
residency 3.1 Signed the
verification. Desludging Form
4 Pay to the 4.0 Issuance of None 10 minutes LRCO
Cashier Official Receipt or
Admin. Aide
5 Submission 5.0 Recheck None 5 minutes Admin. Aide
of documents documents for
with attached counter approval
OR
6 Proceed to 6.0 Mayor's None 5 minutes Admin. Aide
Office of the verification and
Mayor for interview
final
approval.

Page 37
7 Submission 7.0 Recheck None 1 minute Admin. Aide
of Approved completion of
Desludging documents
Application 7.1 Set schedule for 1 minute
Form desludging
service
TOTAL 3 days & 32
minutes

3. Response on Environmental Complaints

Public who observes illegal and uncommon activities on the destruction of the
environment, may report the observations to C-ENRO for further ground verification
and inspection.
Office or Division: City Environment and Natural Resources Office (C-ENRO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
NOTES:
-Environmental complaints are documented and shall be acted immediately.
-C-ENRO Personnel shall conduct site inspection (together with other concerned offices) to
generate Inspection Report.
- Technical Conference if necessary to resolve concerned issue.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Report via 1.0 Records the None 10 minutes
walk-in or complaint setting Admin. Aide
phone and details. or
regarding any 1.1 Records EMS
environmental complainants
violations. address and
contact number
1.2 Set schedule for
inspection and
verification
2 Wait for 2.0 Conduct ground None 1 day
ground inspection and

Page 38
 inspection and verification
verification
3 Receives 3.0 Document the None 10 minutes
action and action taken and
necessary recommendation
recommendati s to the C-ENRO
on to be taken or City
Administrator
3.1 Call for
Technical
Conference
about the issue.
TOTAL 1 day & 20
minutes

4. Assistance to Tree Cutting Permit

Individual or entity proposes to cut trees for any legal purpose shall secure Tree
Cutting Permit.
Office or Division: City Environment and Natural Resources Office (C-ENRO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One (1) copy of No Objection to Cut Tree Certificate Barangay Captain
One (1) copy of Tax Declaration or Lot Title City Assessor's Office
Filled Application Form for Tree Cutting Permit DENR-CENRO Office
One (1) Photo of the concerned tree Owner
Permit Fee ( not more than PhP 100.00 per tree) Owner
NOTES:
-Only DENR-CENRO is authorized to issue a Tree Cutting Permit, and no other government
agency.
-Cutting of tree without pertaining permit is punishable by law.
- Available Mondays to Fridays; 8:00 AM to 5:00 PM.
-Only COMPLETE and COMPLIANT application will be accepted.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

Page 39
1 walk-in client 1.0 Advice client on None 5 minutes
requesting option other than
cutting of cutting. Admin. Aide
tree. 1.1 Give list of or
EMS
necessary
requirements for
Tree Cutting
Permit.
1.2 Request for a
copy of the
approved Tree
Cutting Permit
2 Proceed to 2.0 Conduct Not more 3 days DENR-CENRO
DENR-Carcar Inspection of the than Personnel
to fill up the concerned tree P100.00
Application and its location.
Form and 2.1 Geo-tagged
submission of concerned tree.
necessary 2.2 Process on the
requirements. issuance of Tree
Cutting Permit
3 Submit copy 3.0 Receives the None 1 minute Admin. Aide
of the Tree copy of Tree or
Cutting Cutting Permit. EMS
Permit to C- 3.1 Advice to
ENRO proceed cutting
of tree.
3 days 6
TOTAL
minutes

5. Issuance of City Environmental Certificate for New Establishment

Registration
New establishments to be registered in the Business Processing and Licensing Office
shall conform the following stipulated requirements by C-ENRO prior to the issuance
of the City Environmental Certificate.
Office or Division: City Environment and Natural Resources Office (C-ENRO)
Classification: Simple
Type of Transaction: G2B – Government to Business

Page 40
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One (1) copy of Environmental Compliance DENR-EMB 7
Certificate (ECC) or Certificate of Non-Coverage
(CNC) (applicable for small to large scale
establsihments)
One (1) copy for Pollution Control Officer (PCO) DENR-EMB 7
Accreditation
One (1) copy of Discharge Permit DENR-EMB 7
One (1) copy of Permit To Operate DENR-EMB 7
One (1) Copy of DENR Hazardous ID DENR-EMB 7
One (1) copy of latest influent and effluent laboratory Accredited EMB Laboratories
result
One (1) copy of Drainage System construction Proponent/ Establishment Owner
Construction of Wastewater Treatment Facility Proponent/ Establishment Owner
(applicable only for establishments with wastewater
discharges)
One (1) set provision of segregation bins (applicable Proponent/ Establishment Owner
to all establishments)
Construction of Materials Recovery Facility Proponent/ Establishment Owner
(applicable for establishments with a minimum 5
employees)
Establishment of Compost Pit (applicable for Proponent/ Establishment Owner
establishments with significant biodegradable
wastes)
Emission Test Results for Air Pollution Source Accredited EMB Air Emission
Equipment (APSE). Laboratories
Applicable only on the following:
Generator Set - 300kW or more once per 2 years
Boiling Furnace - 10 tons to 100 tons once per 2
years
Steam Generating Boiler - 50 to 250 Hp once per 2
years
NOTES:
-New establishment shall comply the listed requirements first before processing the
Application of Mayor's Permit and issuance of City Environmental Certificate.
- Available Mondays to Fridays; 8:00 AM to 5:00 PM.
-Only COMPLETE and COMPLIANT application will be accepted.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

Page 41
1 Walk-in client 1.0 Assist the None 5 minutes Admin. Aide
requesting for Business or
City Processing and EMS
Environmenta Licensing Office
l Certificate 1.1 Schedule time to None
conduct inspection
of the
establishment site
together with
BPLO Inspectorate
Team.
1.2 Request for a copy None
of the approved
Tree Cutting
Permit
2 Wait for 2.0 Conduct None 3 days BPLO
conduction of Inspection Inspectorate Team
inspection together with the
BPLO Inspectorate
Team.

2.1 Issuance of
applicable and
necessary list of
requirements for
the establishment.

3 Submission 3.0 Receives the None 1 minute Admin. Aide

of necessary copies of the or
requirements requirements. EMS

3.1 Advice to proceed

for BPLO
Application of
Mayor's Permit.

4 Process the 4.0 Issuance of City None 1 minute

Application of Environmental
Mayor’s Certificate
Business
Permit
TOTAL 3 days 7 minutes

Page 42
Office of the City Engineer

External Service

Page 43
 1. Repair and Maintenance of Government Facilities and Other
Institutions
To address concerns on the need for minor repairs and routine maintenance of all
government-owned facilities.

A.) Requests and Complaints for Repair and Maintenancedirected to

the City Engineering Office (CEO)
Office or Division: Office of the City Engineer (CEO) - Repair and Maintenance Division
Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who may avail: City residents, and concerned citizens affected by the city
infrastructure projects/ issues and other concerns.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Requests: Letter request indicating site/ infra-project in To be prepared by requesting
need for repair and maintenance with supporting documents party/ client
e.g. photos of site location/ infra-project. (1 Original copy)
For Complaints: Letter of complaint requesting appropriate To be prepared by
action with supporting documents e.g. site condition and complainant/ client
issues to be addressed. (1 Original copy)
2 pictures (of different projections)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 File a letter 1 Receive the None 5 minutes JO Staff
request/comp document and or
laint to the assign registry City Engineer
Office of the number. Forward a
City copy of the
Engineer. complaint to the
Office of the City
Mayor
2 Wait 2 Feedback client on None 15 minutes
schedule of site
inspection.
3 Wait 3 Conduct necessary None 480 minutes Construction &
site inspection. Note: Maintenance Man
Time frame or
varies Engineer
or
depending on
JO Staff
site location. or
4 Wait 4 Prepare report and None 240 minutes

Page 44
 recommendation to City Engineer
resolve the issue/ or
problems Laborer
encountered.
Coordinate with
concerned
personnel/departme
nt on the actions to
be taken.
5 Wait 5 Coordinate with 30 minutes
GSO for availability
of materials needed.
Note:
If all materials and
manpower are
available, proceed with
implementation.
(Estimated average
duration of
implementation: 1-2
days for minor repairs
and 3-5 days for major
repairs.)
If not, proceed to next
step (Step 6).
6 Wait 6 Prepare program of None 240 minutes Construction &
works (POW) and Maintenance Man
plans. or
7 Wait 7 Processing of POW None 2400 minutes Engineer
or
and plans for
JO Staff
approval.
8 Wait 8 Feedback client on None 15 minutes.
the timeline of City Engineer
procurement and
implementation.
Note:
Duration of
implementation may
vary depending on
the approved POW.
TOTAL 7 days, 1 hour,
and 5 minutes

Page 45
B.) Requests and Complaints for Repair and Maintenance directed to
the Online Platform
Office or Division: Office of the City Engineer (CEO) - Repair and Maintenance Division
Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who may avail: City residents, and concerned citizens affected by city infrastructure
projects/ issues and other concerns.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter report thru the city’s social Online platform/city’s social media sites (e.g.
media administrator. (1 original copy) FACEBOOK page)
2 pictures (of different projections)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Letter 1 Receive the None 5 minutes
request/compl document from the JO Staff
aint sent to the City Information and or
official City Communications City Engineer
Government of Relation Department
Naga, Cebu (CICRD) personnel
Facebook and assign registry
page. number.
2 Wait 2 Feedback CICRD/ None 15 minutes
client (if contact
number is
provided)on the
schedule of site
inspection.
3 Wait 3 Conduct necessary None 480 minutes Construction &
site inspection. Note: Maintenance Man
Time frame or
vary depending Engineer
or
on site location.
JO Staff
4 Wait 4 Prepare report and None 240 minutes or
recommendation to City Engineer
resolve the issue/ or
problems Laborer
encountered.
Coordinate with
concerned
personnel/departme
nt on the actions to

Page 46
 be taken.
5 Wait 5 Coordinate with 30 minutes
GSO for availability
of materials needed.
Note:
If all materials and
manpower are
available, proceed
with implementation.
(Estimated average
duration of
implementation: 1-2
days for minor repairs
and 3-5 days for major
repairs.)
If not, proceed to next
step (Step 6).
6 Wait 6 Prepare program of None 240 minutes Construction &
works (POW) and Maintenance Man
plans. or
7 Wait 7 Processing of POW None 2400 minutes Engineer
or
and plans for
JO Staff
approval.
8 Wait 8 Feedback CICRD None 15 minutes.
personnel/ client(if City Engineer
information is
provided) on the
timeline of
procurement and
implementation.
Note:
Duration of
implementation may
vary depending on
the approved POW.
TOTAL 7 days, 1 hour,
and 5 minutes

2. Implementation of Infrastructure Projects in the City

To secure proper project implementation is delivered on every government
project/infrastructure awarded to eligible contractors in the city, the City Engineer’s

Page 47
 Office is tasked to supervise, monitor, evaluate and assesseach and every
infrastructure-related development in the city to ensure that specifications as per plan
and approved Program of Works (POW) is delivered properly in actual
implementation.
Office or Division: Office of the City Engineer (CEO)
Classification: Highly Technical
Type of Transaction: G2C – Government to Citizens
Who may avail: Eligible contractors, city residents, and concerned citizens affected
by the on-going implementation of the city infrastructure projects.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Request/Complaints: (1 original copy) To be prepared by
Letter request/complaint indicating issues/concerns of the specific requesting party/ client
site/ infra-project implemented by the local government.
Attach supporting documents e.g. photos of site location/ infra-
project.
2 pictures (of different projections)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 File a letter 1 Receive the None 5 minutes Construction &
request/compla document and Maintenance Man
int to the Office assign registry or
of the City number. Engineer
or
Engineer. Forward to the
JO Staff
project-in-charge of
specified infra-
project the issue/
concern.
2 Wait 2 Evaluate the None 15 minutes
submitted
document.
3 Wait 3 Conduct necessary None 480 minutes
site inspection. Note:
Time frame
varies
depending on
site location.
4 Wait 4 Prepare report and None 240 minutes
recommendation to
resolve the issue/
problems
encountered.

Page 48
 Coordinate with
concerned
personnel/departm
ent on the actions
to be taken.
5 Wait 5 Refer to the City None Note:
Engineer the issue Duration may
and concern and vary depending
the possible on the severity
approach and of the issue or
resolution to be concern and
made. the solution to
be made.
6 Wait 6 Attend to the client None Note:
and give feedback Duration may City Engineer
based on the status vary depending
of the project and on the severity
the relevance of of the issue or
issue raised by the concern and
client and the the solution to
action made by the be made.
office.
TOTAL 740 minutes

Page 49
Office of the City Engineer

Internal Service

Page 50
 1. Repair and Maintenance of Government Facilities
Conduct of repair and maintenance works on government projects/infrastructures and
assessment of infrastructure-related issues within the city should be delivered.
Office or Division: Office of the City Engineer (CEO) - Repair and Maintenance Division
Classification: Highly Technical
Type of Transaction: G2G – Government to Government
Who may avail: LGU officials, employee/personnel and manager-in-charge of facility.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Requests: Letter request indicating facility in need for To be prepared by the manager-
repair and maintenance with supporting documents e.g. in-charge of facility.
photos of site location/ infra-project.
For Complaints: Letter of complaint requesting To be prepared by the manager-
appropriate action with supporting documents e.g. site in-charge of facility.
condition/facilityand issues to be addressed.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit a letter 1 Receive the None 5 minutes
request/compla document and JO Staff
int. assign registry
number.
Forward a copy of
the complaint to the
Office of the City
Mayor
2 Wait 2 Feedback client on None 15 minutes JO Staff
schedule of site or
inspection. City Engineer
3 Wait 3 Conduct necessary None 480 minutes
site inspection. Note: Construction&
Time frame Maintenance Man
varies or
depending on Engineer
or
site location. JO Staff
4 Wait 4 Prepare report and None 240 minutes
recommendation to
resolve the issue/
problems
encountered.
Coordinate with
concerned
personnel/departm

Page 51
 ent on the actions
to be taken.
5 Wait 5 Coordinate with None 30 minutes
GSO for availability
of materials
needed.
Note:
If all materials and
manpower are
available, proceed
with implementation.
(Estimated average
duration of
implementation: 1-2
days for minor
repairs and 3-5 days
for major repairs.)
If not, proceed to
next step (Step 6).
6 Wait 6 Prepare program of None 240 minutes
works (POW) and
plans.
7 Wait 7 Processing of POW None 2400 minutes
and plans for City Engineer
approval.
8 Wait 8 Feedback None 15 minutes.
client/office concern Construction&
on the timeline of Maintenance Man
procurement and or
implementation. Engineer
or
Note: JO Staff
Duration of
implementation
may vary
depending on the
approved POW.
TOTAL 7 days, 1 hour,
and 5 minutes

Page 52
Office of the City Social Welfare Development
Officer

External Service

Page 53
 1. Aid To Individual/ Families In Crisis Situation (AICS)
Aid to Individual / Families in Crisis situation or AICS refers to the provision of limited
assistance, in cash to individuals, families who are hampered to function normally
because of socio-economic difficulties.
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: Nagahanon Indigent, marginalized and vulnerable/disadvantaged
individuals and families or are otherwise in crisis situation based on
the assessment of the Social Worker
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
From the Purok Official where the client is a
1. One (1) copy of Purok Certificate
member of.
2. One (1) copy of Certificate of Eligibility Office of the Barangay Captain where the client
(Certificate of Indigency) resides
3. One (1) copy of Identification Card (ID)
of the claimant

Either of the Following:

• BIR
• Driver’s License
• Professional ID (PRC)
• Voter’s ID Government Agencies Identification Card
• Postal ID
• UMID ID (GSIS)
• SSS ID
• Senior Citizen ID
• PWD ID
• Solo Parent’s ID
• Voter’s Certification
4. Additional Requirements:

4.1 One (1) copy of Medical Certificate / 1.1 Attending Physician conducting the medical
Medical Abstract (for those needing Check-up
Medical Assistance)
4.1.1) One (1) Copy of Hospital Bill 4.1.1) Hospital/ Infirmary the patient
/ Statement of Account (if for was admitted
Hospital Bill assistance)

4.1.2) One (1) Copy of Medical 4.1.2) Attending Physician prescribing the

Page 54
 Prescription with prices of prescription (medicine amount from the
medicines (if for medicine pharmacy you intend to buy the medicine.
assistance

4.1.3) One (1) Copy of Laboratory 4.1.3) Attending Physician requesting for
Prescription with price of laboratory laboratory test (laboratory test amount
test (if for laboratory assistance) form the Laboratory the patient will have
his/her test performed
4.2 Two (2) Copies of Death Certificate 1.2 Local Civil Registrar
with Registry Number (For
Funeral Service Assistance)

4.2.1) One (1) copy of Service 4.2.1) Funeral Homes the Burial Service
Contract was done

4.3 One (1) copy of recent School 1.3 From the school Registrar the student is
Tuition Fee / Statement of Account enrolled.
(for Educational assistance)

4.3.1) School ID or Certificate of 4.3.1) Registrar/ Authorized staff from

Enrolment or Registration Form school

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1.1 Review, check None 3 minutes
accomplished and assess the Admin. Aide
forms completeness of
together with the submitted
the documents if it’s in
necessary accordance with
additional the checklist
requirements requirements.
appropriate to 1.2 If the documents None
the are not complete
assistance the client will be
needed by asked to comply.
the client. 1.3 If documents are None
complete instruct
client to proceed
to CSWD office for
an interview
1.4 Assessment will None 10 minutes SWO
be conducted or

Page 55
 base on the City Social Welfare
interview from the &Devt. Officer
social worker.
1.5 Return Documents None 3 minutes Client
signed by social
worker to Mayor’s
Office for
processing
financial
assistance
2 Return on the 2.0 A call will be made None 5 minutes Officer in charge
date when the cash CTO
indicated in assistance is
claiming ready to be
financial released.
assistance
TOTAL 21 minutes

2. Provision Of Social Case Study Report For Referral For Financial

Assistance To Other Social Welfare Agencies
This refers to the issuance of case study report to individual or family for possible
availment of medical, educational, burial and even financial assistance from other
social welfare agencies (NGOs / GOs) aside from their Local Government. These
clients are those who are unable to clear up their medical, education or burial
charges as a result of economic or financial difficulty.
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: NagahanonIndigent, marginalized and vulnerable/disadvantaged
individuals and families who wish to avail assistance from other
agencies aside from their Local Government Unit.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
From the Purok Official where the client is a
1. One (1) copy of Purok Certificate
member of.
2. One (1) copy of Certificate of Eligibility Office of the Barangay Captain where the client
(Certificate of Indigency) resides
3. One (1) copy of Identification Card (ID)
Government Agencies Identification Card
of the claimant

Page 56
Either of the Following:
• BIR
• Driver’s License
• Professional ID (PRC)
• Voter’s ID
• Postal ID
• UMID ID (GSIS)
• SSS ID
• Senior Citizen ID
• PWD ID
• Solo Parent’s ID
• Voter’s Certification
4. Additional Requirements:

4.1 One (1) copy of Medical Certificate / 4.1 Attending Physician conducting the
Medical Abstract (for those needing medical Check-up
Medical Assistance)

4.1.1) One (1) Copy of Hospital Bill 4.1.1) Hospital/ Infirmary the patient
/ Statement of Account (if for was admitted
Hospital Bill assistance)

4.1.2) One (1) Copy of Medical 4.1.2) Attending Physician prescribing the
Prescription with prices of prescription (medicine amount from the
medicines (if for medicine pharmacy you intend to buy the medicine).
assistance)

4.1.3) One (1) Copy of Laboratory 4.1.3) Attending Physician requesting for
Prescription with price of laboratory laboratory test (laboratory test amount
test (if for laboratory assistance) form the Laboratory the patient will have
his/her test performed)

4.2 Two (2) Copies of Death Certificate 4.2 Local Civil Registrar
with Registry Number (For
Funeral Service Assistance)

4.2.1) One (1) copy of Service 4.2.1) Funeral Homes the Burial Service
Contract was done

4.3 One (1) copy of recent School 4.3 From the school Registrar the student is
Tuition Fee / Statement of Account enrolled.

Page 57
 (for Educational assistance)

4.3.1) School ID or Certificate of 4.3.1) Registrar/ Authorized staff from

Enrolment or Registration Form school

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Present the 1 Evaluate the None 5 minutes
required submitted
documents documents SWO
2 Provide 2 Intake/ interview None 20 minutes or
CSWDO
General with the client
information/
data (interview)
3 Wait for the 3 Prepare Case None 35 minutes
preparation of Study Report and
the Social have it reviewed
Case Study and sign by the
Report CSWDO
4 Claim The 4 Released the None 5 minutes Handling Social
signed Social signed Social Case Worker
Case Study Study Report
Report
TOTAL 1 hour 5 minutes

3. Provision Of Social Case Study Report For Medicolegal Cases

This refers to the issuance of case study report to individual or family who are
victims of abuse (women, children or youth). These clients or family members are
victims of abused and are requested for a Case Study Report needed in filing cases
to their perpetrator or those who have pending cases.
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Complex
Type of Transaction: Government to Citizen (G2C)
Who may avail: Nagahanons who are victims of abuse (Women, Children and Youth)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
From the Purok Official where the client is a
1. One (1) copy of Purok Certificate
member of.
2. One (1) copy of Certificate of Office of the Barangay Captain where the client

Page 58
 Residency resides
3. One (1) copy of Birth Certificate Office of the City Civil Registrar
4. Medical Certificate Attending Physician
PNP- Women’s Desk
5. Police Blotter or Court Order
Court Order from the Court
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Present the 1 Conduct an None 30 minutes
Court Order or interview SWO
Police Request
and orally
request for a
2 Sign the 2 Prepare General None 20 minutes
General Information Sheet
Information
Sheet
3 Wait for the 3 Prepare Case None 35 minutes
preparation of Study Report and SWO
the Social have it reviewed or
Case Study and sign by the CSWDO
Report CSWDO
4 Claim The 4 Released the None 5 minutes Client
signed Social signed Social Case
Case Study Study Report
Report
TOTAL 1 hour 30 minutes

4. Issuance Of Referral Letters For Public Attorneys Office’s (PAO)

For Legal Assistance
Issued to indigent individual who wants to seek assistance from welfare institutions
or other helping agencies.
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: Nagahanons who are victims of abuse (Women, Children and Youth)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
From the Purok Official where the client is a
1. One (1) copy of Purok Certificate member of.

Page 59
2. Two (2) copies of Certificate of Office of the Barangay Captain where the client
Indigency resides
3. One (1) Certificate of No Income Bureau of Internal Revenue
4. Court Order Palace of Justice
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1 Conduct an None 10 minutes
prepared interview
documents to SWO
CSWD Staff or
and verbally CSWDO
request
certificate
issuance
2 Sign the 2 Prepare General None 20 minutes
General Information Sheet
Information
Sheet
3 Wait for the 3 Prepare the None 10 minutes
preparation of Referral Form / SWO
the Social Certificate of or
Case Study Issuance and have CSWDO
Report it reviewed and
sign by the
CSWDO
4 Sign the 4 Retrieve the signed None 10 minutes
logbook and Referral Form and SWO
claim the Records in the
Certificate. Logbook and have
the client sign. Client
Release the
prepared Referral
Form
TOTAL 50 minutes

5. Issuance Of Solo Parents And Senior Citizen’s Identification

Cards
This refers to giving appropriate assistance to Solo Parents and senior citizens
through the list of registered members on each categories Identified by City of Naga

Page 60
by means of applying and getting their Identification Card to the respective category
they wish to be a member of.
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: All Nagahanons who are 60 years old and above.
All single/solo parent Nagahanon with children below 18 years old.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Senior Citizen Application
From the Purok Official where the client is a
1. One (1) copy of Purok Certificate
member of.
2. One (1) copy of Community Tax CTO
Certificate (cedula)
3. Two (2) copies of 1x1 picture Client
4. Birth Certificate CCR
5. Filled in Application form for Senior
Senior Citizens Office
Citizens
6. Voter’s ID/ Voter’s Certification COMELEC
For Solo Parent Application
From the Purok Official where the client is a
1. One (1) Purok Certificate
member of.
2. One (1) Barangay Certification that
she/he is living alone and no financial From the Barangay the resident resides
support received
3. Two (2) 1x1 ID Picture Client
4. One (1) photocopy of the children’s
CCR
birth certificate
5. One (1) photocopy of Death Certificate
of husband/wife (if widow or widower CCR
with minor children)
6. One (1) copy of Voter’s ID/ Voter’s
COMELEC
Certificate
7. Filled in Application Form for Solo
Women’s Crisis Center Building
Parent
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Bring 1 Review None 5 minutes For Solo Parent
appropriate requirements if applicants:
requirements complete and give
to the application form. Admin. Aide
CSWD – Center for
respective

Page 61
 Offices Women in Crisis
intended for
the desired
type of For Senior Citizen
applicants:
application
2 Fill in 2 Review fill in forms None 1 week Admin. Aide
application and instruct as to CSWD- OSCA
form and when their ID’s will
submit to ready to be
appropriate claimed
Offices
(Women’s
Crisis Center
or Senior
Citizen’s
Office)
3 Wait (For Solo 3 Prepare Home None 1 week
Parent Visitation for SWO
Application *) collateral
Information and
make Social Case
Study Report
4 Sign the Retrieved the None 5 minutes For PWD applicants:
logbook and logbook for
Claim claimed IDs and JO Staff
Identification release IDs CSWD-PDAO
Card from
For Solo Parent
respective applicants:
Offices
Admin. Aide
CSWD- Center for
Women in Crisis

For Senior Citizen

applicants:

Admin. Aide
CSWD-OSCA
TOTAL 2 weeks & 10
minutes

Page 62
6. Case Conference With Victims Of Abuse (Women, Children And
Youth)
This refers to the appropriate assistance (counselling session) intended for the victims
of abuse.
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Complex
Type of Transaction: Government to Citizen (G2C)
Who may avail: All Nagahanons who are victims of abuse (women, children and
youth)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. One (1) copy of Medical Certificate of
Attending physician
the victim
2. One (1) copy of Police Blotter PNP – Women’s Desk
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Report the 1 Intake Interview None 15 minutes
Incident to SWO
CSWD
2 Adhere to 2 Provide None 2-3 hours
counselling counselling
sessions sessions to clients
TOTAL 3 hours & 15
minutes

7. Facilitate Rescue Operation To Victims Of Violence

This refers to the appropriate assistance (Rescue Operation) intended for the victims
of abuse.
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: All Nagahanons who are victims of abuse (women, children and
youth)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. One (1) copy of Medical Certificate of
Attending physician
the victim
2. One (1) copy of Police Blotter PNP – Women’s Desk

Page 63
3. NVAW Form BLGU
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Request for a 1 Intake Interview None 15 minutes
rescue SWO
operation for
victims of
Abused
Women,
Children and
Youth
2 Wait 2 Coordinate with None 30 minutes
PNP – Women’s
Desk Personnel
for blotter
3 Wait 3 Area Visitation None 1 hour
TOTAL 1 hour & 45
minutes

8. Operation For Naga Youth Holding Center

The Naga Youth Holding Center is a 24-hour child-caring institution managed by the
City Social Welfare and Development Office of the City Government of Naga, Cebu
providing short-term residential care for children in conflict with the law who are
awaiting court disposition of their cases or transfer to other agencies or jurisdiction.
The center is also considered as Intensive Juvenile Intervention and Support Center
(IJISC) to cater a child who is above twelve (12) years of age up to fifteen (15) years
of age and who have committed serious crimes such as parricide, murder, rape,
destructive arson, etc.
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Complex
Type of Transaction: Government to Citizen (G2C)
Government to Government (G2G)
Who may avail: Children in conflict with the law:
a. Above 15 years old to below 18 years old whose cases are on
trial/pending;
b. Above12 years old to 15 years old, alleged to have committed
serious crimes under Section 20-A or RA 10630 with commitment

Page 64
 order issued by the court;
c. Above 12 years to 15 years old, alleged to have committed an
offense for the second time or oftener, previously subjected to a
community-based intervention program but whose best interest
can only be fully protected through placement in a residential
care facility based on the local social welfare and development
officer’s assessment, either committed voluntarily by parents or
with order for involuntary commitment from the court;
d. Above 12 years old to below 18 years old whose best interest is
to be placed temporarily in a facility either because:
d.1 his life at risk in the community due to the alleged commitment
of offense;
d.2 it is likely that he will continue to harm the community; or
d.3 s/he has no family or no responsible individuals to provide
adequate care;
e. Bona fide resident of the City of Naga, Cebu.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Admission
1. Documents related to the apprehension of
From the referring party (Women Children
the child such as; Blotter Report and court
and Protection Desk)
order for child detention
2. Certificate of Discernment From LGU Social Worker
3. Referral Letter From Women Children and Protection Desk
4. Birth Certificate or any other legal From the child’s parents or from Local Civil
documents to show proof of age that the Registrar or School Record
CICL is minor
5. Recent Medical Certificate City Health Office or Infirmary
6. Proof of Residency such as; Purok Barangay
Clearance, Barangay Certificate and
Certificate of Indigency
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 The referring 1 Checking of None 5 minutes
party will documents/ SWO
submit the requirements
complete
documents
stated above
(WCPD)
2 The child 2 To ensure that the None 5 minutes Security Guards and
should child should not House Parent
undergo body bring any deadly

Page 65
 search weapons or illegal
drugs etc.
Note:
CICL Male
preferable
male
houseparent.

CICL Female
preferable
female
houseparent
3 Undergo 3 Conduct None 5 minutes
Admission orientation SWO
Pre- • House Rule
Conference regulations
• Program and
Services
• Home Life
Structured
activities
4 The child will 4 Implement Health None One (1) week Houseparent/
undergo Protocols/ Security Guards
quarantine Quarantine
5 Subjected to 5 Conduct Intake None 20 minutes
Initial Case Interview to SWO
Study gather other
information for
Social Case
Study Report
6 Referral/ 6 A. Reintegration None 20 minutes
Discharge to the family SWO
from the and community
Center with Court
Order/
Judgement
B. Referral to With One (1) week
Regional monthly processing
Rehabilitation payment
Center (RRCY)
for 6 months
admittance in

Page 66
 Candavong,
Argao, Cebu
TOTAL

9. Person’s With Disabilities Affairs Office

This office provides assistance to the Persons with disabilities in a form of issuance of
PWD I.D, prepares and submits reports of the implemented activities, assist in the
planning, formulation and development programs concerning PWD affairs, data
banking of the PWDs, performs other tasks deemed necessary for promotion and
protection of PWD welfare as delegated by CSWDO.
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: Nagahanon Persons With Disability
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Issuance of PWD I.D
From the Purok Official where the client
1. One (1) copy of Purok Certificate
is a member of.
2. One (1) copy of Barangay Certification of From the Barangay the resident
residency resides
3. Two (2) 1x1 ID Picture Client
4. Voter’s Certificate/ Voter’s ID COMELEC
5. Filled in PWD Application Form with doctor’s PDAO Building
signature under type of disability of the PWD
application form
6. Medical Certificate From the doctor
Provision of Assistive Device
1. One (1) Barangay Certification of From the Barangay the resident
residency/indigency of the person processing the resides
request if the patient is minor
2. One (1) photocopy of any valid I.D of the person Client
processing the request if the patient is minor
3. One (1) original copy of the request for assistive From the doctor/client
device
4. One (1) photocopy of PWD I.D of the patient (if Client
available)
5. One (1) pc whole body picture of the patient Client
6. Contact number Client

Page 67
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Bring 1 Review None 5 minutes
appropriate requirements if
requirements complete and give JO Staff
to PDAO application form. CSWD - PDAO
2 Fill in 2 Review fill in forms None 1 week
application and instruct as to
form and when their ID’s will
submit to ready to be
PDAO Office claimed
3 Sign the 3 Retrieved the None 5 minutes
logbook and logbook for
Claim claimed IDs and
Identification release IDs
Card from
respective
Offices
For Provision of Assistive Device
1 Bring 1 Review None 5 minutes
appropriate requirements if
requirements complete JO Staff
to PDAO CSWD - PDAO
2 Wait 2 Endorse the None 5 minutes
requirements to
Mayor’s Office and
inform the
availability of the
assistive device
3 Go to Mayor’s 3 Release the None 5 minutes SWO I
Office assistive device or
with photo JO Staff
documentation CSWD - PDAO
If the assistive devices is not available in PDAO
4 Go to Mayor’s 4 Assist client for the None 5 minutes
Office endorsement of
the requirements JO Staff
to Mayor’s Office CSWD - PDAO
for AICS

Note: follow the

process of AICS

Page 68
 assistance
5 Wait for the 5 Request from None
scheduled other partner SWO
date as to agencies (DOH,
when to get DSWD-AVRC II,
the assistive PSWDO, NORFIL
device Foundation)
Referral Service for Prosthesis and Skills Training
1 Present the 1 Evaluate the None 5 minutes
required submitted SWO
documents documents
2 Provide 2 Intake/ interview None 20 minutes
General with the client
information/
data
(interview)
3 Wait for the 3 Prepare Case None 35 minutes
preparation of Study Report and
the Social have it reviewed
Case Study and sign by the
Report CSWDO
4 Claim The 4 Released the None 5 minutes
signed Social signed Social
Case Study Case Study Report
Report
TOTAL 1 week 1 hour
& 35 minutes

10. Center For Nagahanon Children With Special Needs

The center is providing a comprehensive rehabilitation services to children with special
needs/disabilities. It seeks to continue to uplift the condition of the poor children with
disabilities by providing free comprehensive services.
Office or Division: Office of the City Social Welfare and Development Officer (CSWDO)
Classification:
Type of Transaction: G2C
Who may avail: Nagahanon Children with Special Needs/Disabilities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Client (0-17 y/o)

Page 69
 From the purok official where the client
1. One (1) Photocopy of Purok Certificate
is a member of.
2. One (1) Photocopy of Barangay Certification of
From the Barangay the resident resides
Residency
3. One ( 1) Photocopy of Birth Certificate Client
4. Two (2) 1x1 ID Picture Client
5. Intake Form CNCSN Building
6. Medical Certificate and Doctor’s Referral for PT From the doctor
7. Psychological Assessment for SPED From the doctor
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Bring appropriate 1 Review None 5 minutes
requirements to requirements if JO Staff
CNCSN complete and
interview
2 Client will be 2 Client is now None 5 minutes Physical Therapist
given a schedule enrolled and
for PT session or scheduled for
SPED session session JO Staff
Total 10 minutes

11. Facilitate Assistance Intended For Patients Of Vicente Mendiola

Center For Health-Infirmary
This refers to the appropriate assistance intended for patients admitted at Vicente
MendiolaCenter for Health Infirmary who has not been enrolled in PhilHealth or who is
unable to pay their PhilHealth deficiencies due to economic difficulty (subject to the
assessment of the Social Worker).
Office or Division: Medical Social Service Office (under CSWD)
Classification: Complex
Type of Transaction: Government to Citizen (G2C) and Government to Government
Who may avail: All admitted patients of VMCHI
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. One (1) Birth Certificate / Baptismal
PSA / Church where the patient was baptize
Certificate of the patient
2. One (1) Identification Card of the
Patient
patient:

Page 70
 - Police Clearance
- Voter’s ID / Voter’s Certificate
- School ID
- Company ID
- PhilHealth ID
3. PhilHealth Forms (CSF, CF2, CF4, From the PhilHealth corner of VCHI at the
PMRF) Business of Office section or Information Center.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Upon 1 Social Worker None 5 minutes
Admission: will check from
Patient’s SO PhilHealth SWO
(Significant System if Patient
Other) will go or family member
to the has any
Medical PhilHealth
Social
Service Office
for an
interview
1.1 If patient has None 3 minutes
active PhilHealth,
social worker will SWO
asks for the
requirements
needed for
PhilHealth
Processing if
requirement are
not yet complete
ask to comply
before the
patient is
discharged from
the hospital
1.2 If patient has None 20 minutes
PhilHealth but
has deficiencies SWO
social worker will
interview SO /
Patient for

Page 71
 Possible POS
enrolment.
2 Fill in 2 Assist SO/patient None 15 minutes
PhilHealth to Fill in
Forms (CSF, PhilHealth Forms SWO
CF2, CF4, for PhilHealth
PMRF) Enrolment /
Processing and
instruct SO that
enrolment would
take 1 day
3 Wait 3 Enrol Patients None 24 hours
who are qualified
for POS to SWO
PhilHealth
4 Follow-up 4 Check if patient None 5 minutes
PhilHealth already has
Enrolment PhilHealth SWO
Status Identification
Number through
the PhilHealth
POS portal
5 Wait 5 Print Point of None 2 minutes
Service (POS)
Registration Slip SWO
and sign under
Authorized HCI
personnel
6 Claim POS 6 Release POS None 2 minutes
Registration Registration Slip SWO
Slip
TOTAL 1 day & 52
minutes

Page 72
City Information and Community Relations
Department

External Service

Page 73
 1. Promotion of Regular City-wide Events and Activities
Information dissemination and promotion of regular city events and activities at the
website, social media, newsletter and other communication materials and collaterals.

Office or Division: City Information and Community Relations Department (CICRD)

Classification: Simple
Type of Transaction: G2G, G2C,G2B
Who may avail: City Government offices, partners and stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Media Release Form (1 copy only) CICRD
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Submit filled-up 1 Acknowledges None 5 minutes
Media Release Receipt of MR
(MR) Form to the Form from the Admin. Aide
City Information client
and Community 2 Forward MR None 5 minutes Anchor/Focal
Relations Form to Person Concerned
Department Anchor/Focal
(CICRD) either Person handling
through the sector
Messenger, 3 Review MR draft None 10 minutes Anchor/Focal
Viber Community, based on the Person Concerned
email or hard standard for Note: there may
copy media release be occasions
write-up when
anchor/focal
person may
need more time
to coordinate
with client when
the need to
validate/verify
info, facts and
data arises
4 Forward edited None 5 minutes Anchor/Focal
MR draft to the Person Concerned
City Information
and Community
Relations Officer
(CICRO) for
review

Page 74
 5 Technical None 20 minutes
editing of MR
draft Note: there may CICRO
be occasions
when CICRO
may need more
time to
coordinate with
anchor/focal
person when
the need to
validate/verify
info, facts and
data arises
6 Finalize the MR None 10 minutes
7 Upon approval of None 10 minutes Anchor/Focal
the CICRO, Person Concerned
forward final MR
to anchor/focal
person and
schedule article
for publication
8 Publish article at None 10 minutes Anchor/Focal
socmed Person Concerned
TOTAL 1 hour &15
minutes

2. Photo Documentation

Office or Division: City Information and Community Relations Department (CICRD)

Classification: Simple
Type of Transaction: G2G, G2C, G2B
Who may avail: City Government offices, partners and stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Slip (1 copy only) CICRD
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Submit filled-up 1 Receive the None 5 minutes
Request Slip to Request Slip JO Staff

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CICRO for activity/event
documentation
2 Check None 5 minutes
submitted
Request Slip as
to
completeness
and accuracy of
information
given

Note: request
for Photo
Documentation
should be
submitted by
the Clientat
least 3 days
before the
event
3 Staff Assistant None 3 minutes
forwards the
request to the CICRO
City Information
and Community
Relations
Officer (CICRO)
for approval
4 Upon approval None 5 minutes
of the CICRO, JO Staff
request is
booked at the
CICRD Calendar
and forwarded to
CICRD-PIA staff
for facilitation on
date specified in
request
5 Photo None At least 30 Anchor/Focal
documentation minutes Person Concerned
is facilitated by depending on
focal person on the duration of
date specified in the activity or

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 request event
6 Anchor/Focal None 10 minutes
Person submits
photos as
attachment to
activity/event
report
TOTAL 58 minutes

3. Website/Facebook Page Posting

Office or Division: City Information and Community Relations Department (CICRD)

Classification: Simple
Type of Transaction: G2G, G2C, G2B
Who may avail: City Government offices, partners and stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Slip (1 copy only) CICRD
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit filled- 1 Receive the None 3 minutes
up Request Request Slip for JO Staff
Slip to publication at
CICRO website or social
media together with
article/document/fil
e to be published
2 Check submitted None 10 minutes
Request Slip as to
completeness/
accuracy of
information
provided by the
client
3 Staff Assistant None 3 minutes
forwards the
request to the City
Information and
Community
Relations Officer
(CICRO) for

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 approval
4 Upon approval of None 10 minutes Anchor/Focal Person
the CICRO, Concerned
article/document/file
is published at the
website or social
media, as per
request
TOTAL 26 minutes

4. Management of LGU Information/Data

Office or Division: City Information and Community Relations Department (CICRD)

Classification: Simple
Type of Transaction: G2G, G2C, G2B
Who may avail: City Government offices, partners and stakeholders, and the public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter addressed to the City NA
Mayor, attention CICRD
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Office of the 1 Acknowledges None 3 minutes
City Mayor receipt of the copy of Admin. Aide
forwards the client’s request
client’s 2 Client’s request letter None 3 minutes
request letter is forwarded to the
to CICRO City Information and
Community Relations
Officer (CICRO) for
review
3 CICRO reviews None 10 minutes
request and when
found to be in order,
instructs the staff to
facilitate the request

Note: when deemed

necessary, the staff
clarifies with the 10 minutes

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 client regarding the
request
4 Staff approaches None 30 minutes
offices/departments/a
gencies, concerned
whenever requested
data and information
are physically located
therein
5 Upon the final None 10 minutes
assessment and
approval of the
CICRO, staff will
inform the client that
the data and
information
requested for is
available
TOTAL 1 hour & 6
minutes

5. Information Dissemination, Education and

CommunicationDuring and After Man-made and Natural
Calamities and Disasters

Office or Division: City Information and Community Relations Department (CICRD)

Classification: Simple
Type of Transaction: G2G, G2B
Who may avail: City Government offices, partners and stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Technical Report from CDRMMO/CENRO CDRRMO and CENRO
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 CDRRMO- 1 Upon receipt of the None 10 minutes
CENRO technical report on
submits the Admin. Aide
technical calamity/disaster,
report of the the focal person
calamity/disa reviews report as to

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ster to the accuracy.
CICRD as 2 When the report is None 3 minutes
basis for found to be
advisories sufficient, the Focal
and official Person forwards the
press report to the City
statements Information and
Community
Relations Officer
(CICRO) for review
and assessment
3 The CICRO reviews None 10 minutes
and conducts a final
assessment of the CICRO
report and as
deemed necessary,
discusses and
validates the same
with offices/persons
concerned to ensure
accuracy and
sufficiency
4 When found to be None 3 minutes
accurate and
sufficient, the
CICRO forwards the
report to the LCE or
his/her authorized
representative for
review/approval/clea
rance
5 Upon clearance of None 20 minutes
the LCE or his/her
authorized Admin. Aide
representative, the
CICRO forwards the
advisory/press
statement to the
focal person for the
creation of the
layout and design of
the advisory and
submits this to the

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 CICRO
6 When found to be None 5 minutes
appropriate and
accurate, the CICRO
CICRO gives the go-
signal to the focal
person for
release/publication
as the case may be
7 The advisory or None 10 minutes
press statement is
released/published Admin. Aide
in various platforms
upon the discretion
of the LCE
TOTAL 1 hour & 1
minute

Page 81
Office of the City Health Officer

External Service

Page 82
 1. Medical Consultation/ Check-up
Physical examination of all persons exhibiting signs & symptoms of any diseases.
Office or Division: Office of the City Health Officer (CHO)
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Original copy of any of the following:
- Naga Voter’s ID/Certificate Comelec Office–City of Naga
- Naga Community ID CPDC
- Barangay Clearance Barangay Hall
- Purok Certificate Purok
2. Referral Slip Barangay Health Station
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Approach Public 1 Assess client for None 5 minutes
Assistance and triaging and Admin. Aide
Complaints giving of priority
Desk (PACD) number
2 Submit oneself 2 Interview the None 10 minutes
for vital signs patient and take Admin. Aide
taking the vital signs
3 Wait for number 3 Make or retrieve None 15-30 minutes
Admin. Aide
to be called ITR (Individual
or
Treatment JO Staff
Record)
4 Consult the 4 Interview and None 30 minutes
doctor for examine the
City Health Officer
treatment of patient and give or
present illness prescription for OPD Doctor
medication
TOTAL 1 hour- 1 hour&
30 minutes

2. Issuance of Medical Certificate

Provision of medical certificate for work, school, training & travel purposes.
Office or Division: Office of the City Health Officer

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Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Naga Voter’s ID/Certificate Comelec Office–City of Naga
Naga Community ID CPDC
Barangay Clearance Barangay Hall
Purok Certificate Purok
Referral Slip Barangay Health Station
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Undergo 1 Conduct a thorough None 30 minutes City Health Officer
Physical Physical or
Examination Examination OPD Doctor
2 Pay to the 2 Entertain the next P 30.00 10 minutes
cashier patient in line while (Encoding Admin. Aide
waiting for the other & Service
patient to come Charge)
back with the O.R
3 Present the 3 Prepare Medical None 5 minutes
O.R Certificate City Health Officer
4 Receive 4 Release the None 2 minutes or
Medical Medical Certificate OPD Doctor
Certificate
TOTAL Php 30.00 47 minutes
For Students
5 Undergo 5 Examine the 15 minutes
Physical Patient
Examination City Health Officer
6 Wait 6 Prepare Medical 5 minutes or
OPD Doctor
Certificate
7 Receive 7 Release the 2 minutes
Medical Medical Certificate
Certificate
TOTAL 22 minutes

3. Issuance of Death Certificate

Filling out of Death Certificate to persons who died at their homes/ residence

Page 84
Office or Division: City Health Office
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Naga Voter’s ID/Certificate Comelec Office–City of Naga
Naga Community ID CPDC
Barangay Clearance Barangay Hall
Purok Certificate Purok
Referral Slip Barangay Health Station
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Bring Death 1 Fills out Death None 1 hour
Certificate Form Certificate Form
to physician with the City Health Officer
Diagnosis
2 Proceed to City 2 (C/O City Civil
Civil Registrar for Registrar’s
registration Office)
TOTAL 1 hour

4. Medicine Dispensing
The preparation and provision of prescription & non-prescription drugs to all city
constituents free of charge.
Office or Division: VMCH –City of Naga Pharmacy
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Doctor’s prescription for prescription drugs Licensed physician through medical consultation
Medicine Booklet for maintenance Barangay Health Center
medicines
Any Government-issued ID with City of As per respective office
Naga address as proof of residency.
e.g. Voter’s ID or certificate/ Senior
Citizen’s ID/ SSS ID/ City of Naga ID
Purok Clearance/Certificate Purok Leader
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Page 85
1 Get priority 1 Provides priority None 2 minutes
Number number
2 Present 2 Get the None 2 minutes Pharmacist
Prescription & prescription & or
JO Staff
other other
requirements to requirements
the pharmacy
personnel
3 Wait 3 Pharmacist/phar None 10 minutes
macy assistant
verifies
prescription &
prepares
medicine
request
4 Receive 4 Dispense the None 5 minutes
medicines & medicine &
listen for further provide proper
instructions on instructions to
rational use of patients/clients
requested
medicine
TOTAL 19 minutes

5. Prenatal Services / Check-up (Community Based)

Care given to women during pregnancy.
Office or Division: VMCH –City Health Office/ Barangay Health Stations
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Mother and Child Booklet/ Prenatal Booklet Barangay Health Center
Any Government-issued ID with City of Naga As per respective office
address as proof of residency.
e.g. Voter’s ID or certificate/ Senior Citizen’s ID/
SSS ID/ City of Naga ID
Purok Clearance/Certificate Purok Leader
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Page 86
1 Approach the 1 Take vital signs None 15 minutes
Midwife/ Nurse and record to
Mother and Nurse
Child Booklet or
Midwife
2 Submit self for 2 Assess for the 15 minutes
prenatal check- baby’s condition
up
3 Wait for the 3 Provide prenatal 5 minutes
provision of vitamins and
prenatal vitamins immunize with
and tetanus TT vaccine
toxoid (TTD)
vaccine
4 Listen to Health 4 Provide health 5 minutes
education and teachings and
coordinate for give schedule
schedule for next for next visit
visit
TOTAL 40 minutes

6. Conduction of National Immunization Program (NIP)

Provison of vaccines to children under 5 years old
Office or Division: VMCH –City Health Office/ Barangay Health Stations
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Immunization Card/ Baby’s Booklet Barangay Health Center
Any Government-issued ID with City of Naga address as As per respective office
proof of residency.
e.g. Voter’s ID or certificate/ Senior Citizen’s ID/ SSS ID/
City of Naga ID
Purok Clearance/Certificate Purok Leader
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit baby of 1 Record the height None 5 minutes
0 – 24 months and weight in the
for height and Immunization Card Nurse
weight taking or

Page 87
2 Wait for 2 Assess 2 minutes Midwife
assessment Immunization Card
and identify
vaccines to be
given
3 Hold baby in a 3 Execute 5 minutes
position ready vaccination and fill
for in Immunization
immunization Card detail
4 Receive 4 Provide further 1 minute
instruction for instruction before
the next visit returning the
Immunization Card
5 Wait for
assessment
TOTAL 13 minutes

Barangay Schedule Barangay Schedule

Alpaco 2nd Thursday Lutac 2nd Tuesday
Bairan 3rd Friday Mainit 2nd Wednesday
Balirong 2nd Thursday Mayana 2nd Monday
Cabungahan 3rd Monday Naalad 2nd Monday
Cantao-an 1st Wednesday North Poblacion 1st Monday
Central Poblacion 3rd Wednesday Pangdan 2nd Thursday
Cogon 1st Tuesday Patag 2nd Tuesday
Colon 1st Friday South Poblacion 3rd Monday
East Poblacion 1st Wednesday Tagjaguimit 2nd Tuesday
Inoburan 3rd Thursday Tangke 2nd Tuesday
Inayagan 1st Thursday Tinaan 3rd Tuesday
Jaguimit 2nd Friday Tuyan 1st Thursday
Lanas 2nd Wednesday Uling 2nd Friday
Langtad 3rd Thursday West Poblacion 3rd Wednesday

7. Laboratory (Direct Smear Sputum Microscopy)

Collection and examination of sputum samples for TB symptomatics
Office or Division: Office of the City Health Officer

Page 88
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebuwho are TB symptomatics
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Any of the following:
- Naga Voter’s ID/Certificate Comelec Office–City of Naga
- Naga Community ID CPDC
- Barangay Clearance Barangay Hall
- Purok Certificate Purok
2. Referral Slip Barangay Health Station
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Secure and fill 1 Provide the form and None 10 minutes
out Sputum assist in filling in the Laboratory Aide
Request Form forms
2 Fill up the 2 Provide the sputum None 5 minutes
Sputum Cup cup and give
instruction in
collecting sputum
3 Claim result 3 Give the Sputum None 3 working days
result (if Negative,
provide special
instruction, if
positive, start the
treatment)
TOTAL 3 days & 20
minutes

8. Tuberculosis- Directly Observed Treatment, Shortcourse (TB-

DOTS)
Provision of treatment to clinically and bacteriologically confirmed TB patients.
Office or Division: City Health Office
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebuwho are TB symptomatics
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Any of the following:
- Naga Voter’s ID/Certificate Comelec Office–City of Naga

Page 89
 - Naga Community ID CPDC
- Barangay Clearance Barangay Hall
- Purok Certificate Purok
2. Referral Slip Barangay Health Station
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Present the 1 Instruct patient of None 10 minutes
sputum or Xray the frequency
result and duration in Nurse
taking the
medicines
2 Take medicines 2 Observe patient None 1 hour
for the day
before going
home
TOTAL 1 hour & 10
minutes

9. Mantoux Testing

Testing for TB symptomatics and identified close contacts.

Office or Division: City Health Office

Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebuwho are TB symptomatics
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Any of the following:
- Naga Voter’s ID/Certificate Comelec Office–City of Naga
- Naga Community ID CPDC
- Barangay Clearance Barangay Hall
- Purok Certificate Purok
2. Referral Slip Barangay Health Station
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Submit contacts 1 Trace contacts of None Upon
of bacteriologically availability of Nurse
bacteriologically confirmed the patients
confirmed patients
patients

Page 90
2 Wait for Mantoux 2 Perform Mantoux None 5 minutes
Test to be Test
performed
3 Coordinate with 3 Give instruction 2 minutes
TBDOTS Nurse for reading of
for schedule of mantoux test
next visit (reading done
after 48 – 72
hours)
4 Consult Doctor 4 Reads Mantoux 15 minutes City Health Officer
for confirmation Test and further or
and final assess patient’s OPD Doctor
diagnosis condition
TOTAL 22 minutes

10. Issuance of Health Certificates/ Health Card for Employment

The Health Certificate/Health Card is issued to all persons involved in the operation
and management of an establishment whether inside or outside the City of Naga, upon
compliance with all the requirements set by the City Health Office – Sanitary Office.
Office or Division: City Health Office - Sanitary Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Naga and Non-Naga Residents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original copies of:
X-ray Result
Stool Exam Result Any DOH accredited Diagnostic
Drug test Result (Industrial Establishments) Laboratory
Hepatitis B / Hepatitis A Result (Food Establishments)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Present 1.0 Verify validity None 3 minutes
requirements and Sanitation Inspector
to the Officer- completeness of or
in-Charge documents/ JO Staff
results
1.1 If results are P50.00 – 5 minutes Cashier
complete and (Personel/ CTO

Page 91
 normal, instruct calling
client to pay at fee)
cashier employed
within the
City

P30.00 –
(Health
Certificate
)
employed
outside
the City
1.2 If results are None
incomplete, Sanitation Inspector
instruct to or
comply lacking JO Staff
requirements
1.3 If results have None City Health Officer
abnormalities, or
refer to City OPD Doctor
Health
Officer/physician
for consultation
for fit to work
2 Present 2.0 Gets the None 3 minutes
requirements documents and Sanitation Inspector
with attached conduct or
Official interview JO Staff
Receipt
3 Wait for the 3.0 Print and release 2 minutes
Health Card to Health Card
be released
TOTAL P 30.00- 13 minutes
50.00

Page 92
11. Issuance of Health Certificates/Health Card for Business Purposes
The Health Certificate/Health Card is issued to all persons involved in the operation and
management of an establishment within the City of Naga, upon compliance with all the
requirements set by the City Health Office – Sanitary Office.
Office or Division: City Health Office - Sanitary Office
Classification: Simple
Complex [For bulk applications (more than 30)]
Type of Transaction: G2B, G2C
Who may avail: Business proprietor and employees within the city
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original copies of :
X-ray Result
Stool Exam Result Any DOH accredited Diagnostic
Drug test Result (Industrial Establishments) Laboratory
Hepatitis B / Hepatitis A Result (Food Establishments)
Official Receipt of Payment for Business Permit with Office of the City Treasurer -
Health Certificate Fee Cashier
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Present 1.0 Verify validity and None 3 minutes Sanitation Inspector
requirements completeness of or
to the documents/results JO Staff
Officer-in- 1.2 If results are None None Cashier
Charge complete and CTO
normal, instruct to
present Official
Receipt from
Business Permit
application
1.3 If results are None None
incomplete, Sanitation Inspector
instruct to comply or
lacking JO Staff
requirements
1.4 If results have None None City Health Officer
abnormalities, or
refer to City OPD Doctor
Health
Officer/physician
for consultation

Page 93
 and to note fit to
work
2 Present 2.0 Gets the None 3 minutes Sanitation Inspector
requirements documents and or
with attached conduct interview JO Staff
Official
Receipt
3 Wait for the 3.0 Print and release None 2 minutes
Health Card Health Card
to be
released
3.1 Encode bulk 7 days
Health Card
applications (more
than 30 Health
Cards)
TOTAL 8 minutes – 7
days & 8
minutes

12. Issuance of Sanitary Permit of New & Renewal Business

Application
The Sanitary Permit is a certification issued by the City Health Officer thru the Sanitary
Office which signifies the establishment’s compliance with the existing requirements
upon inspection or evaluation by the Sanitation Inspector.
Office or Division: City Health Office - Sanitary Office
Classification: Simple
Complex [For bulk applications (more than 30)]
Type of Transaction: G2B
Who may avail: All establishments doing business within the City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original copies of:
Business Permit Application (New)/ Business Owner/ Representative
Business Permit & Sanitary Permit of the
prior year (Renewal)
Official Receipt of Payment for Business City Treasurer’s Office - Cashier
Permit with Sanitary Fee (current year)
Current Original Health Certificate of all Sanitary Office

Page 94
employees of the establishment including
that of the owner for presentation with
Official Receipt
Water Microbiological Analysis and DOH Accredited recognized Laboratory
Physical-Chemical Water Analysis (if
applicable)
● Refer to Inspection report for
frequency of monitoring required
Pest Control Certification/ Vermin Licensed Pest Control Applicator
Abatement Program (if applicable)
License to Operate (if applicable) Department of Health/ Bureau of Food and Drugs
Operational Permit (if applicable) Department of Health
Endorsement of Compliance (if applicable) Department of Health
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit all 1.0 Check for the None 10 minutes Sanitation Inspector
documentary validity of all the or
requirements requirements JO Staff
for submitted
evaluation.
2 Wait for the 2.0 Prepare the None 5 minutes
processing of Sanitary Permit to
the Sanitary be signed by the
Permit Sanitation
Inspector and by
the City Health
Officer
2.1 Encode bulk 7 days
Sanitary Permit
applications (more
than 30 permits)
TOTAL 15 minutes – 7
days & 15
minutes

13. Issuance of Certificate of Potability

The Certificate of Potability is an official document issued by the City Health Office to
all water sources, food manufacturers, and residential areas in which the quality of

Page 95
water passed the standard set by the Philippine National Standards for Drinking water
(PNSDW).
Office or Division: City Health Office - Sanitary Office
Classification: Simple
Type of Transaction: G2B
Who may avail: Food establishments, bulk water suppliers whether government or
private entities, ice plants, apartelles/ inns, hotels, subdivisionsand
industrial establishments within the City of Naga.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Latest result of microbiological water analysis (original Any DOH accredited Diagnostic
and 1 photocopy; refer to inspection report for frequency Laboratory
of monitoring)
Result of physical-chemical tests (original and 1
photocopy; refer to inspection report for frequency of
monitoring)
Official Receipt of Payment for the Certificate of Potability City Treasurer’s Office - Cashier
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Present original 1 Review and None 3 minutes
and evaluate the Sanitation Inspector
photocopies of requirements or
the presented JO Staff
requirements
2 Pay the 2 Issue Official P50.00 5 minutes Cashier
corresponding Receipt upon (Certificat CHO
fees. Payment of e)
required fees. P30.00
(Doc.
Stamp)
3 Wait for the 3 Prepare the None 2 minutes
processing of Certificate of Sanitation Inspector
the Certificate Potability to be or
of Potability signed by the JO Staff
Sanitation
Inspector and the
City Health
Officer
TOTAL P 80.00 10 minutes

Page 96
 14. Issuance of Transfer Permit

The Transfer Permit is a requirement for every entombment within the City that the
permit will be issued as a required by law under PD 856 specifically the disposal of
cadaver.
Office or Division: City Health Office - Sanitary Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Relatives of the departed individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Death Certificate with cause of death Local Civil Registrar/ Funeral Service
(original or photocopy)
Official Receipt of Payment for the City Treasurer’s Office - Cashier
Transfer Permit
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Present the 1 Verify the None 2 minutes Sanitation Inspector
original Death requirements or
Certificate presented JO Staff
2 Pay the 2 Issue Official P100.00 5 minutes Cashier
corresponding Receipt upon (Service CTO
fees. Payment of Charge)
required fees.
3 Wait for the 3 Prepare the None 2 minutes Sanitation Inspector
processing of Transfer Permit to or
the Transfer be signed by the JO Staff
Permit City Health Officer
TOTAL P 100.00 9 minutes

15. Issuance of Exhumation Permit

The Issuance of Exhumation Permit is done to ensure proper observance of hygiene
and sanitary procedure in handling of cadaver and opening of grave. Exhumation
could be done if cadaver is 3 years and above for non-communicable diseases and 5
years and above for communicable diseases.
Office or Division: City Health Office - Sanitary Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Relatives of the departed individuals

Page 97
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Registered Death Certificate (original or photocopy) Local Civil Registrar/ Funeral Service
Official Receipt of Payment for the Transfer Permit City Treasurer’s Office - Cashier
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Present the 1 Verify the None 2 minutes Sanitation
registered Death requirements Inspector
Certificate presented or
JO Staff
2 Pay the 2 Pay the P100.00 5 minutes Cashier
corresponding corresponding (Service CTO
fees. fees. Charge)
3 Wait for the 3 Prepare the None 2 minutes
processing of the Exhumation Sanitation
Exhumation Permit to be Inspector
Permit signed by the or
JO Staff
City Health
Officer
TOTAL P 100.00 9 minutes

16. Animal Bite Treatment Center

Provision of treatment for animal bite patients

Office or Division: City Health Office - Sanitary Office
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Any of the following:
- Naga Voter’s ID/Certificate Comelec Office–City of Naga
- Naga Community ID CPDC
- Barangay Clearance Barangay Hall
- Purok Certificate Purok
2. Animal Bite Referral Slip Barangay Health Station
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Animal Bite 1 Interview and None 5 minutes City Veterinary Office
Referral Form verify biting
and purok incidents; check
certificates will be animal records

Page 98
 submitted to City
Veterinary Office
2 Check the 2 Provide priority None 5 minutes
requirements number to clients JO Staff
3 Wait for the 3 Interview the None 10 minutes
number to be patient and take
called the vital signs
and issue Animal
Bite Referral Slip
for doctor’s
diagnosis
4 Submit oneself for 4 Determine the None 15 minutes
wound wound, if
categorization applicable, will City Health Officer
give prescription
for medication,
vaccine
administration
purposes by
category
indicated for
treatment
5 Vaccinated with 5 Give Anti-Rabies None 10 minutes
Anti-Rabies vaccine and
instruct patient Nurse
for the next
schedule of
vaccination
TOTAL 45 minutes

17. X-RAY Services

Perform radiographic examinations for patients that need further laboratory evaluation.
Office or Division: City Health Office
Classification: Complex
Type of Transaction: G2C
Who may avail: All Nagahanons (outpatients and in patients)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
X-Ray Request form Physician
Identification card Voter’s ID/Certificate, City of Naga ID, Purok ID

Page 99
 AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Present the 1 Check the None 3 minutes
requirements examination Radiologic
being requested Technologist
and instruct
patient to pay at
the cashier
2 Pay to the 2 Entertain the Refer to 10 minutes
Cashier next patient in attached Admin. Aide
line while ordinance
waiting for the
other patient to
come back with
the Official
Receipt (OR)
3 Present the OR to 3 Log patient’s None 5 minutes
the Rad. Tech. information and Radiologic
and queue in X- set the machine Technologist
Ray waiting area ready for X-Ray
procedure
4 Wait for name to 4 Conduct x-ray None 30 minutes
called examination and
send images to
the Radiologist
via Drop Box
(Internet
5 Present OR to 5 Release official None Day After
claim X-Ray result
official result
TOTAL 1 day & 48
minutes

18. Pre-Marriage Counseling (PMC)

Provision of counseling to couples prior to marriage

Office or Division: Office of the City Population Development Officer (PopDev)
Classification: Simple
Type of Transaction: G2C

Page 100
Who may avail: Engaged Couples
CHECKLIST OF REQUIREMENTS Where To Secure
Application Form (1 original copy) City Population Office
Official Receipt (1 original copy) City Treasurers/ Infirmary Business Office
Marriage Expectation & Inventory Questionnaire
[1 copy; to be answered separately by would be City Population Office
couple (groom & bride)]
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Fill out 1 Assist the NONE 15-30 minutes
Application applicants in filling Admin. Aide
Form; and, out the application
answer Marriage form and in
Expectations answering the
Inventory marriage
questionnaire expectations
inventory
questionnaire;
and, schedules
applicant for PMC
2 Pay to PMC Fee 2 Instruct the 150.00 10 minutes Cashier
at City applicants to pay (Marriage CTO
Treasurer’s the PMC Fee Counseli
Office/ Infirmary ng fee)
Business Office
3 Attend PMC as 3 Create a profile of NONE 30 minutes Admin. Aide
scheduled the participants (to or
be submitted at JO Staff
the Commission
on Population
[POPCOM] VII
Regional Office)
and let the
participants sign
the PMC Logbook
4 Participate 4 Conduct PMC NONE 4 Hours City Population
with the ff. topics: Officer – Designate
- Marriage &
Relationship Representatives:
SWO
- Responsible
CSWDO
Parenthood
- Family Planning City Civil Registrar

Page 101
 - Sexually CCR
Transmitted
Infections Senior Agriculturist
- Home OCAgriculturist
Management
JO [HIV Program
Staff]
CHO
5 Claim Certificate 5 NONE 5-10 minutes Admin. Aide
TOTAL P 150.00 5 hours – 6
hours & 20
minutes

19. Dental Services Availment

Provision of dental check-up; oral prophylaxis; filling & other dental services to all
children, adults & elderly
Office or Division: Vicente Mendiola Center for Health- Dental Section
Classification: Simple
Type of Transaction: G2C
Who may avail: Nagahanons’ of all ages
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Any of the following:
- Voter’s ID COMELEC
- SSS ID SSS Office
- Postal ID Post Office
2. Vaccination card (COVID19) Vicente Mendiola Center for Health – City Health Office
3. Face shield (should be wear)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Secure priority 1 Assign individual
number with treatment dental None 10 minutes Dental Aide
Patients dental record and or
service form from submit patient for JO Staff
the Security dental triage
guard on duty
2 Wait for your 2 Record the
priority number personal data of None 5 – 6 minutes Dentist
to be called for the patient
entry to dental basing on the

Page 102
 treatment room Individual
treatment record
to the Daily
Service Record
(DSR
3 Submit self for 3 Conduct oral None 20 minutes Dentist
dental treatment check-up and (Sometimes
provide time will vary as
necessary dental to the care
treatment perform – case
to case basis)

4 If patient needs 4 Dental Certificate P30.00 5 minutes

Dental Certificate issuance (encoding Dental Aide
for various & service
purposes charge)
TOTAL P 30.00 40 – 41 minutes

Page 103
Office of the City Agriculturist
External Service

Page 104
1. Assistance in the facilitation of Insurance Application and Claim
Forms for Rice, Corn, High Value Crops, Livestock and Fishing Vessel
Office or Division: Office of the City Agriculturist (OCAgriculturist)
Classification: Simple
Type of Transaction: G2C/G2G
Who may avail: Farmers and Fisherfolks
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Farmer- RSBSA Registration number City Agriculture Office
Fisherfolks- Registration Permit and
Fishery Registration System
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
(Claim)
Pictures for Damage Client
2x2 I.D. Picture Client
Photocopy of Valid I.D. Client
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Apply for 1.0 Assist and None 10 minutes For Livestock:
insurance interview clients Agricultural
coverage and based on the Technologist
claims forms and or
concerned. Admin. Aide I
1.1 On applying for For Rice:
insurance for JO Staff
crops, livestock
and fishing vessel For Corn:
the Insurance Agricultural
application form Technologist
is needed to be
filled-up. For HVC:
Admin. Aide
or
Agricultural
Technologist

For Fishery:
JO Staff
1.2 On applying for OCAgriculturist Staff
insurance claims
the Notice of
Loss and
Indemnity

Page 105
 Claims are
needed to be filled
up.
TOTAL 10 minutes

2. Assistance For The Availment Of Farm Inputs Such As Seeds,

Fertilizers, Pesticides And Etc.

Office or Division: Office of the City Agriculturist (OCAgriculturist)

Classification: Simple
Type of Transaction: G2C/G2G
Who may avail: Farmers/Fisherfolks/Coop Members
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Farmers- RSBSA Registration number City Agriculture Office
Fisherfolks- Fishery Registration System
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Request farm 1.0 Checked the None 15 minutes For Rice:
inputs such as availability of JO Staff
Rice, Corn, farm inputs.
Cassava, For Corn:
assorted Agricultural
1.1 If the requested
Technologist
vegetables farm inputs are
seeds, available, the For Organic
fertilizers, receiving files Agriculture:
pesticides, are signed by Admin. Aide
fishing the clients.
paraphernalia 1.2 If the requested For HVC:
and feeds. farm inputs are Agricultural
not available, Technologist
the clients are
advised to be For Fishery:
Senior Agriculturist
enlisted for
or
waiting list. JO Staff
2 Request for 2.0 Assist clients 5 minutes Farm Worker
fruit bearing on their Nursery
and forest requested
seedlings seedlings and
purpose.

Page 106
3 Payment on 3.0 If seedlings are P5.00/seedl 5 minutes Cashier
Cashier for personal ing if height CTO
use they are of seedling
advised to pay is below 1
at the ft;
Cashiering P10.00 for
Division. The seedlings
O.R. will be over 2 ft.
presented to P250.00 for
the Nursery in- grafted
charge. seedlings
3.1 If client can None 5 minutes Farm Worker
present a letter Nursery
of request
approved by
the LCE, the
client can avail
it free
TOTAL P 5.00 – 30 inutes
P250.00

3. Assistance to RBOs in the preparation of documents in

accreditation with Sangguniang Panlungsod (SP)

Office or Division: Office of the City Agriculturist (OCAgriculturist)

Classification: Simple
Type of G2C/G2G
Transaction:
Who may avail: Farmer/Fisherfolk Associations, Cooperatives
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Board Resolution Cooperative/ RBOs
Certificate of Registration CDA/DOLE/SEC
List of Current officers, members Cooperative/ RBOs
Annual accomplishment Report Cooperative/ RBOs
Annual Financial Statement Cooperative/ RBOs
Profile indicating the profile of the Cooperative/ RBOs (found in the Constitution &
Organization By Laws)
Copy of Minutes of Meeting Cooperative/ RBOs

Page 107
Barangay Resolution of Endorsement of Barangay
Coop or RBOs
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Coop/ RBO 1.0 Assess the None 20minutes Agriculturist
representative completeness of or
fill-out the supporting Agricultural
forms documents Technologist on
1.1 If complete, duty
submit to the
mayor’s office for
signature
TOTAL 20 minutes

4. Registration of Fishing Vessel and Fishing Gears.

Office or Division: Office of the City Agriculturist (OCAgriculturist)

Classification: Simple
Type of Transaction: G2C/G2G
Who may avail: Fishermen/Fisherfolks
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Clearance Barangay LGU
Community Tax CTO/Barangay LGU
Pictures of Motorized & Non-motorized Banca Client
Receipt of Payment CTO
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Secure 1.0 Assist client fill- None 20 minutes Senior
application out application Agriculturist
form and form and assess or
prepare all the the JO Staff
requirements completeness of
needed from the submitted
the office requirements.
2 Payment 2.0 If all the -Motorized 5 minutes Cashier
requirements 8hp and CTO
are complete above-
the clients are 75.00/boat
advised to pay
at treasury -Motorized

Page 108
 division then 7.5hp and
proceed to below-
encoding 50.00/boat

-Non
motorized-
35.00/boat

-Fishing
gear- 90.00
2.1 Endorse the None 1 day CFARMC
application for Personnel
inspection and
approval by
CFARMC
2.2 Conduct None 1 day JO Staff
Inspection of
vessel
2.3 Approval by
CFARMC &
LCE
2.4 Issue None 10 minutes
Registration
TOTAL P 30.00 – 2 days & 35
P 90.00 minutes

5. Enrollment of Farmers and Fisher folks in the RSBSA (Registry

System on Basic Sector in Agriculture)

Office or Division: Office of the City Agriculturist (OCAgriculturist)

Classification: Simple
Type of Transaction: G2C
Who may avail: Fisherfolk Associations, Cooperatives
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Declaration copy/ barangay captain Assessor Office/ office of barangay captain
certification
2 x 2 ID pic client
Valid ID copy client
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

Page 109
1 Apply for 1 Assist client filling None 10minutes Admin. Aide
registration out the form and
assigned registry
number
TOTAL 10 minutes

6. Dispersal of small and large animals

Office or Division: Office of the City Agriculturist (OCAgriculturist)

Classification: Simple
Type of Transaction: G2C/G2C
Who may avail: Farmers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Purok certification and barangay certification Purok and barangay
Barangay endorsement Barangay
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Client apply as 1 Include his/her 5 minutes Agricultural
beneficiary of name in the Technologist
the project summary of
applicants for
endorsement and
approval by the
LCE.
TOTAL 5 minutes

Page 110
City of Naga Traffic and Management Authority
External Service

Page 111
1. Releasing of Impounded Vehicle (Motorcycle, Tricycle, PUJ, etc.)

Office or Division: City of Naga Traffic and Management Authority (CNTMA)

Classification: Simple
Type of Transaction: G2C
Who may avail: Traffic Violators
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
OR / CR (Original & Photocopy) (1 copy) LTO
Driver’s License (Original & Photocopy) (1 LTO
copy)
Notarized Deed of Sale (1 copy) (for Drafted by the seller
secondhand unit)
Certification (1 copy) (for secondhand unit) Authorized Dealer
Authorization (new acquired unit) Authorized Dealer
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Giving of 1.0 Reviewing of the None 5 mins JO Staff
Issued Traffic Issued Traffic
Citation Ticket Citation Ticket
to Traffic and the
Admin supporting
together with documents
the supporting 1.1 Encoding of
documents Issued Traffic None 5 mins
Citation Ticket
2 Proceed to 2.0 Receiving of Dependin 3 minutes Cashier
Treasurer's Issued Traffic g on the CTO
Office Citation Ticket violation
(Cashier) and payment. against
windows 1- City
5for payment Ordinance
No. 2020 -
44
2.1 Released client's 1 minute
OR Copy
3 Present 3.0 Reviewing of the 3 minutes JO Staff
receipt at Receipt & None
Traffic office Gathering all the
Table 2 supporting
documents
3.1 Printing of None 1 minute

Page 112
 Release Order &
have the client
signed
4 Submit 4.0 Rechecking all None 3 minutes Admin. Aide
document the supporting
documents ,
Signatory and
Signing of
released order
5 Proceed to 5.0 Rechecking all None 3 minutes JO Staff
Impounding the supporting Impounding Area-
Area documents, ECAC
signatories
together with the
released order
from CNTMA
office.
5.1 Finding the None 3 minutes
specific Vehicle
and checking if it
coincides with
the supporting
documents then
release.
TOTAL 27 minutes

Page 113
Office of the Sangguniang Panlungsod

External Service

Page 114
1. Issuance of Certified Photocopies of Resolutions and Ordinances
The SP is mandated to provide certified copies to the public in line with the principles of
transparency, accountability and good governance.
Office or Division: Office of the Sangguniang Panlungsod (SP)
Classification: Simple
Type of Transaction: G2C
Who may avail: The general public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Request in 1 Receive request 1 minute Sec. to the SP
writing with and advice client
stated purpose to pay certification
for certified fee to the cashier
copies of
Resolution or
Ordinance
2 Pay to the 2 Receive payment Php 80.00 10 minutes Cashiers
cashier and issue Official per CTO
Receipt (O.R.) document
3 Present O. R. 3 Reproduce the 20 minutes Sec. to the SP
to receiving hard copy of the or
staff document/s and Local Legislative
certify Staff
or
Admin. Aide
4 Claims the 4 Have the client 10 minutes Local Legislative
document signed in the Staff
logbook prior to or
release of the Admin. Aide
document/s
TOTAL P 80.00/ 41 minutes
document

Page 115
Naga People’s Market
External Service

Page 116
1. Acceptance of Stall Rental Application

Office or Division: Naga People’s Market

Classification: Simple
Type of Transaction: G2G-Government to Governement; G2C- Government to Citizen
Who may avail: Naga Residents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Intent Office of the City Mayor/ Administrator
Barangay Clearance Barangay
Purok Certification Purok Center
Voter’s Certification / Voter’s ID COMELEC
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Inquire as to 1 Check None 5 minutes Exec. Asst.
vacancy availability of
stall and provide
list of
requirements
2 Present the 2 Check and None 15 minutes Exec. Asst.
complete schedule for
requirements appearance to
the City Mayor
3 Submit complete 3 Prepare Contract None 1 hour Exec. Asst.
requirements of Lease OCM
4 Pay 4 Issue OR Dry 10 minutes Admin. Aide
Goods
and
Eatery –
P4,725.00
Meat
Section –
P3,150.00
Chicken
Section –
P3,150.00
Vegetable
s, Sari-
sari,
Lechon,
Fruits –
P1,575.00
RTW &

Page 117
 Used
Clothing –
P1,771.88
Dried Fish
–
P1,624.25
Ice Dealer
–
P1,417.50
Bakery –
P2,362.50
Bank –
P14,700.0
0
Fish
Section –
P55.00/
day
Bagsakan
–
P2,000.00
/month
until 2023
5 Present OR 5 Turnover the None Admin. Aide
space
TOTAL 500 1 hour &
30 minutes

2. Provision of Space for Approved Sampling Activity

Office or Division: Naga People’s Market
Classification: Simple
Type of Transaction: G2G-Government to Governement G2C- Government to Citizen
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Sample product From the client
Approved letter request by the City Mayor/ Office of the City Mayor/ Administrator
Administrator
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

Page 118
1 Present the 1 Check availability None Exec. Asst. I
product and of space
approved
request
2 Accompany the 2 Inspect the area None 6 hours Admin. Aide
staff
3 Pay 3 Issue OR 10 minutes Cashier
CTO
4 Present OR 4
TOTAL 6 hours & 10
minutes

3. Collection of Space Rental

Office or Division: Naga People’s Market
Classification: Simple
Type of Transaction: G2G-Government to Governement G2C- Government to Citizen
Who may avail: Stallholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Cash or Check
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Pay before the 1 Issue OR Dry 10 minutes Admin. Aide
end of the Goods
month (working and
day) to avail of a Eatery –
10% discount P4,725.00
Meat
Section –
P3,150.00
Chicken
Section –
P3,150.00
Vegetable
s, Sari-
sari,
Lechon,
Fruits –
P1,575.00
RTW &

Page 119
 Used
Clothing –
P1,771.88
Dried Fish
–
P1,624.25
Ice Dealer
–
P1,417.50
Bakery –
P2,362.50
Bank –
P14,700.0
0
Fish
Section –
P55.00/
day
Bagsakan
–
P2,000.00
/month
until 2023
TOTAL 10 minutes

Page 120
Office of the City Treasurer
External Services

Page 121
1. Payment of Real Property Tax
Ad ValoremTax- Levy on real property tax
Office or Division: Office of the City Treasurer (CTO)- Cashier Section
Classification: Simple
Type of Transaction: G2B, G2C
Who may avail: Declared owners, business entity / persons having legal interests,
rights or participation of the property
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Latest Notice of Assessment and Tax Bill (NATB) OCAssessor
Last real property tax official receipt Client
CLIENT AGENCY FEES TO BE PROCESSING PERSON
STEPS ACTIONS PAID TIME RESPONSIBLE
1 Present the 1 Receive the COMPUTATION: 5 minutes / Cashier
Notice of document Tax CTO – Cashier
Assessment and compute Assessed Value: Declaration Section
and Tax Bill or assess for Number
P550,000.00
(NATB) and its tax dues.
X 1% (Basic) LRCO
the official or
receipt last --------------------
Admin. Aide
issued to the P 5,500.00 CTO
Cashier PLUS
P550,000.00
X 1% (SEF)
--------------------
P 5,500.00
= P 11,000.00
(ANNUAL TAX
DUE)
2 Pay the 2 Receive (base on 5 minutes / Cashier
computed payment and computation) Official Receipt CTO – Cashier
Real issue Annual tax due Section
Property Tax correspondin which is equal to
dues. g official P11,000.00
Admin. Aide
receipt. CTO
Note:
Rates of Levy in
the case of a City,
at the rate of two
percent of the
assessed value of

Page 122
 the real property.
(Local Government
Code of 1991,
Sec. 333
TOTAL 10 minutes

2.Tax on Transfer of Real Property Ownership

The city may impose a tax on the sale, donation, or any mode of transferring ownership.
Office or Division: Office of the City Treasurer (CTO)- Cashier Section
Classification: Simple
Type of Transaction: G2B, G2C
Who may avail: Declared owners, business entity / persons having legal interests,
rights or participation of the property
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Latest Notice of Assessment and Tax Bill (NATB) OCAssessor
Deed of Sale Client
Extra Judicial Declaration of Heirs Client
CLIENT AGENCY PROCESSING PERSON
FEES TO BE PAID
STEPS ACTIONS TIME RESPONSIBLE
1 Present the 1 Receive the A rate of not more 5 minutes Cashier
Notice of document than fifty percent of CTO – Cashier
Assessment and Section
one percent of the
and Tax Bill compute or
total consideration
(NATB) and assess its
involved in the RCC II
the official real CTO
receipt last property acquisition of the
issued to the transfer tax. property or of the
Cashier market value in
including case monetary
copy of consideration
Deed of
involved in the
Sale or any
other transfer is not
document as substantial,
basis for whichever is
transfer higher.
Reference: LGC of
1991, BOOK 2,

Page 123
 Section 135.

Example:
Market Value =
50,000.00
Cost of Acquisition
= 100,000.00
whichever is
higher;
100,000.00
X 1%
---------------
1,000.00
X 50%
---------------
Total transfer tax
payable is equal to
P 500.00.

Note:
Add penalty and
surcharge if
required; imposed
within 60 days
from the date of
the execution of
the deed or from
the date of the
decedent’s death.
Reference: LGC of
1991, BOOK 2,
Section 135.
2 Pay the total 2 Receive Transfer tax due is 5 minutes Cashier
transfer tax payment equal to P500.00 CTO – Cashier
due. and issue Section
correspondi
ng official
receipt.

Page 124
 TOTAL 10 minutes

3. Payment of Business Tax

Tax on trade or commercial activity engaged in as means of livelihood or with a view to

profit.
Office or Division: Office of the City Treasurer (CTO) – Cashier Section
Classification: Simple
Type of Transaction: G2B
Who may avail: Businesses who wants to engage in the City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Clearance Barangay Hall
Capitalization (New Applicant Declared owner or prepared by the
Statement of Gross receipts (Renewal) applicant
CDA CDA
SEC registration
Inspection Report Joint Inspection Team / BPLO
List of PTR and Com Tax Provided by the company
If Rented: Contract of Lease and/ or business permit Provided by the lessor
of the lessor
Tax Clearance City Treasurer’s Office
CLIENT AGENCY FEES TO BE PROCESSING PERSON
STEPS ACTIONS PAID TIME RESPONSIBLE
1 Submit duly 1 Receive None 3 minutes Cashier
filled-up the CTO – Cashier
business documents Section
application and check
form for for its
Admin Officer
verification completen or
and ess RCC
assessment. or
1.2 Compute COMPUTATION: 20 minutes Admin. Officer
or assess CTO
payable In the case of
business newly started
tax business, the tax
shall be one-fifth
of one percent
(1/5 of 1%) of the

Page 125
capital
investment. In the
succeeding year,
the tax shall be
based on the
gross receipts for
the preceding
calendar year, as
provided in the
pertinent
schedules in the
local code.

(Revenue Code
2012 of the City
of Naga, Cebu:
Section 2H.02 on
pages 29-33 and
Section 2l.f.01 on
page 36.)

For business
renewal:
computation is
based on the
schedule set by
the local code.
a.
Manufacturer/Pro
ducer
Gross Sales:
5,500,000.00
Business Tax
Due:26,812.50

b. Wholesalers
Gross Sales:
1,200,000.00
Business Tax
Due:11,000.00

c. Exporters or

Page 126
 Millers …
Gross Sales:
5,500,000.00
Business Tax
Due:
=26,812.50(50%)
= 13,406.25

d. Retailers
Gross Sales:
4,000,000.00
Business Tax
Due: 12,705.00

e. Contractor
Gross Sales:
4,000,000.00
Business Tax
Due:12,705.00

f. Banks
Gross Sales:
5,000,000.00(1%)
=50,000.00(50%)
Business Tax
Due: 25,000.00

g. Mining
Operations
Rate: 2% of
Gross Sales
25,000,000.00
(2%)
Tax Due:
500,000.00
1.3 Print None 2 minutes
business
tax
assessme
nt
2 Pay the 2.1 Receive Pay the 5 minutes Cashier
computed the computed tax CTO – Cashier
business tax payment due. Section

Page 127
 assessment base on
the
*Make sure assessme
to secure an nt and
Official issue
Receipt that correspond
will be ing official
issued upon receipt.
payment
TOTAL 30 minutes

4. Issuance of Community Tax Certificate (Individual)

Community Tax Certificate shall be issued to every person upon payment of the
Community tax. A community tax shall be paid in place of residence of the individual or
in the place where the principal office of the juridical entity is located. (Art.246 (e)
Sec.160, LGC)
Office or Division: Office of the City Treasurer (CTO) – Cashier Section
Classification: Simple
Type of Transaction: G2C
Who may avail: All City of Naga, Cebu’s residents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Clearance Barangay Hall (where the client resides)
Government Issued valid ID DFA, SSS, GSIS, COMELEC, LTO
Community Tax Declaration Form or CTDF Cashier Division – CTC Section
(taxpayer’s information form)
CLIENT AGENCY PROCESSING PERSON
FEES TO BE PAID
STEPS ACTIONS TIME RESPONSIBLE
1 Submit the 1 Check the The tax shall accrue 8 minutes Cashier
requireme validity of on the 1st day of CTO – Cashier
nts and requireme January of each Section
duly nts and the
year to be paid not
accomplish completen
ed ess of data later than the last
Communit in the day of February of
y Tax accomplish each year. (Local
Declaratio ed CTDF Gov. Code of 1991,
n Form 1.1 Encode Article 6, Section
(CTDF) to data in the 156-164)
the cashier CTC

Page 128
 system Basic: Php 5.00
* Fill up and inform Additional tax: One
Form: the peso for one
Provide taxpayer of
thousand with a
accurate the
information computed maximum of five
and print amount. thousand.
legibly to
avoid Annual Income:
delays. 100,000.00
Tax due:
5.00 - Basic
+ 100.00 - Add
---------------
105.00
2 Pay the 2 Receive Pay the 2 minutes
computed the amount105.00
amount payment pesos as computed
and print
out the
community
tax
certificate
and to be
sign,
thumbmark
ed by the
client.
TOTAL 10 minutes

5. Issuance of Community Tax Certificate (Corporation)

This is a yearly tax and shall be issued to every corporation upon payment of the
Community tax. A community tax shall be paid in the place where the principal office of
the juridical entity is located. (Art.246 (e) Sec.160, LGC)
Office or Division: City Treasurer- Cashier Section, Ground Floor
Classification: Simple
Type of Transaction: G2B – Government to Businesses
Who may avail: All City of Naga, Cebu’s business owners or taxpayers

Page 129
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Approved Business Permit Application Form/ BPLO
Business Permit Renewal Form
2. Articles of Incorporation and SEC Registration for Securities and Exchange Commission
new applicant
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1 Proceed to 1 Review the The tax shall 3 minutes Cashier
Revenue Gross Sales/ accrue on the 1 st CTO – Cashier
Collection Receipts of Section
day of January of
Clerk and Business
each year to be
present the Permit
Approved Application paid not later than
Business Form for New the last day of
Permit /Renewal February of each
Application Form for the year. (Local Gov.
Form/Renew computation Code of 1991,
al Form, and of tax. Article 6, Section
Articles of
156-164)
Incorporation
& SEC
Registration
2 Wait for the 2 Compute the Basic: P 500.00 2 minutes
issuance of amount to be Additional Tax:
the (CTC) collected Two pesos for
Community based on every five
Tax gross sales/ thousand with a
Certificate. receipt maximum of ten
derived from thousand.
business and
encode the Example: Gross
data in the Income of
CTC point-of- P200,000.00/5,00
payment 0.00
system = 40.00 x 2.00
module. = 80.00 + 500.00
Tax due = 580.00
3 Sign and affix 3 Collect the Pay the computed 3 minutes
a thumb mark correspondin amount 580.00 as
on the CTC g fees and showed by the
on the space issue/print example above.
provided, and CTC.

Page 130
 pay the
correspondin
g amount
TOTAL 8 minutes

6. Issuance of Real Property Tax Clearance

Real Property Tax Clearance is issued to the property declared owner as proof of
complete Real Property tax payment (Current tax year or Advance tax year).
Office or Division: Office of the City Treasurer (CTO) - Real Property Division
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2B – Government to Business
Who may avail: Property owners, administrator or their authorized representative
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Clearance Order of Payment Form CTO – Real Property Division
Latest NATB (Notice of Assessment and Tax Bill) City Assessor’s Office
Photocopy of Tax Declaration City Assessor’s Office
Latest official receipt of Real Property tax City Treasurer’s Office
if not declared as owner:
S.P.A/ Authorization letter, Secretary Certificate Real Property Declared Owner
(Corporation/Company)
Proof of ownership if not transferred: Persons, Company/Corporation with
Deed of Sale/Donation, Notarized Declaration of Legal interest of the property
Heirs or Sole Adjudication
Photocopy of valid identification card (owner and Real Property Declared Owner and
authorized representative) Authorized Representative
CLIENT AGENCY FEES TO BE PROCESSING PERSON
STEPS ACTIONS PAID TIME RESPONSIBLE
1 Submit the 1 Receive and P50.00 for a single 5 minutes Admin. Aide
documenta evaluate the tax declaration and or
ry completene for multiple tax JO Staff
requireme ss of the declarations, an or
LRCO
nts submitted additional P20.00
or
requirement for succeeding tax Admin. Officer
s and declaration
determine if number
declared
owner or Plus, additional
authorized P30.00

Page 131
 person (documentary
1.1 Verify the stamp) per
status of the clearance.
real
property tax A total of =P80.00
payment per Tax Dec.
records and
determine if
there are
any
outstanding
real
property tax
arrears.
Compute
tax if
delinquent.
1.2 Issue order
of payment
2 Accept the 2 Receive the As stated in the 2 minutes Cashier
order of payment assessment form/ CTO – Cashier
payment and order of order of payment. Section
and pay for payment for
the encoding
issuance appropriate
of OR to data.
the 2.1 Issue/print 3 minutes
Cashier OR
3 Present 3 Process/Cre None 8 minutes Admin. Aide
OR to the ate the or
tax clearance JO Staff
clearance and print 2 or
LRCO
section for copies to be
or
the signed by Admin. Officer
processing the City
of the Treasurer.
document.
TOTAL 18 minutes

Page 132
7. Payment of Building Permit/Electrical, Certificate of Occupancy,
ZoningPermit Fees

Collection of regulatory fees required by law (building codes, City’s local ordinance) and
imposed by the Office of the Building Official.
Office or Division: Office of the City Treasurer (CTO) - Cashier Section
Classification: Simple
Type of Transaction: G2B, G2C
Who may avail: Taxpayers or their authorized representative
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Assessment Form/Order of Payment Office of the Building Official
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Proceed to 1 Receive the Amount 2 minutes Cashier
Revenue Assessment depends CTO – Cashier
Collection Clerk Form/ Order of on the Section
and present the Payment and income of
Assessment check if signed the
Form/ Order of by the taxpayer.
Payment. signatories
1.2 Encode the 2 minutes
data in the
system for
processing.
2 Pay the 2 Collect As stated 3 minutes
corresponding payment and in the
amount and wait issue/print OR assessme
for the issuance nt form/
of OR order of
payment.
TOTAL 7 minutes

8. Assessment of Business Tax

Determining actual business tax through accurate computation and billing in accordance
to the City’s local government code prior to actual payment.
Office or Division: Office of the City Treasurer (CTO) - Cashier Section
Classification: Simple

Page 133
Type of Transaction: G2B, G2C
Who may avail: All local taxpayers or business entity engaging in business and
professional services
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application Form for Business Permit BPLO
Statement of Gross Receipts Citizen/Client
Barangay Clearance Barangay
Current year’s Community Tax Certificate City Treasurer’s Office
Preceding year’s (Mayor’s Permit/Business permit) City Treasurer’s Office
CLIENT AGENCY FEES TO BE PROCESSING PERSON
STEPS ACTIONS PAID TIME RESPONSIBLE
1 Present the 1 Accept the None 18minutes Cashier
Statement approved CTO – Cashier
of Gross Application Section
Receipts Form and
and other other
Admin Officer
required required or
documents documents. RCC
1.1 Encode thru Basis of or
the system all computation: Admin. Officer
pertinent Depends on the CTO
information following:
from the -Line of business
business -Gross Sales
permit and -Area of
compute City establishment
Tax and
regulatory In the case of
fees newly started
business, the tax
shall be one-fifth
of one percent
(1/5 of 1%) of the
capital
investment. In the
succeeding year,
the tax shall be
based on the
gross receipts for
the preceding
calendar year, as
provided in the

Page 134
pertinent
schedules in the
local code.
Reference:
(Revenue Code
2012 of the City
of Naga, Cebu:
Section 2H.02 on
pages 29-33 and
Section 2l.f.01 on
page 36.)

For business
renewal:
computation is
based on the
schedule set by
the local code.
a.Manufacturer/P
roducer
Gross Sales:
5,500,000.00
Business Tax
Due:26,812.50

b. Wholesalers
Gross Sales:
1,200,000.00
Business Tax
Due:11,000.00

c. Exporters or
Millers …
Gross Sales:
5,500,000.00
Business Tax
Due:
=26,812.50(50%)
= 13,406.25

d. Retailers
Gross Sales:

Page 135
 4,000,000.00
Business Tax
Due:12,705.00

e. Contractor
Gross Sales:
4,000,000.00
Business Tax
Due: 12,705.00

f. Banks
Gross Sales:
5,000,000.00(1%)
=50,000.00(50%)
Business Tax
Due: 25,000.00

g. Mining
Operations
Rate: 2% of
Gross Sales
25,000,000.00 x
2%
Tax Due:
500,000.00
1.2 Print and 2 minutes
issue
computerized
business tax
bill
TOTAL 20 minutes

9. Application and Payment of City-Owned Rentable/Commercial

Spaces
The Philippine constitution empowers the local government units to create its own
sources of revenues and to levy taxes, fees and charges which shall accrue exclusively
to local governments.City owned rentable spaces will help augment its local income as
it will serve as additional sources of revenue.

Page 136
Office or Division: Office of the City Treasurer (CTO) - Admin Section
Classification: Simple
Type of Transaction: G2C – Government to Citizen ; G2B – Government to Business
Who may avail: Prospective entrepreneurs, business owners, local taxpayers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Intent Citizen/Client
Permit to Lease City Mayor’s Office
Contract of Lease City Mayor’s Office
CLIENT AGENCY PROCESSING PERSON
FEES TO BE PAID
STEPS ACTIONS TIME RESPONSIBLE
1 Submit 1 Receive None 1 minute JO Staff
Letter of approved
Intent (LOI) LOI
from
Mayor’s
office.
2 Submit 2 Receive/Ch One month rental 3 minute LCRO
Permit to eck plus two months
Lease from approved security deposit
Mayor’s Permit to
office. Lease and Example: Monthly
advise rental of 4,000.00
applicant for plus 8,000.00
payment of security deposit
advance/se equals to 12,000.00
curity pesos.
deposit at
treasury
cashier’s
section
3 Pay and 3 Accept Pay the computed 3 minutes Cashier
submit order order of amount equal to CTO – Cashier
of payment payment 12,000.00 pesos. Section
for advance and Issue
and security OR Admin. Aide
CTO
deposit
4 Submit 4 Receive a None 1 minute JO Staff
Contract of copy of
Lease notarized
secured Contract of LCRO
from Lease

Page 137
 Mayor’s
office
TOTAL 8 minutes

10. Cash and Check Disbursement

One of the duties of City Treasurer shall take charge of the disbursement of all local
government funds and such other funds the custody of which may be entrusted to him
by law or other competent authority (from LGC).
Office or Division: Office of the City Treasurer (CTO) - Admin Section
Classification: Simple
Type of Transaction: G2C; G2B; G2G
Who may avail: Claimant/Suppliers, LGU employees and other National Gov’t.
Agencies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID (Private Entity) Company Issued ID
Government Issued valid ID DFA, SSS, GSIS, COMELEC, LTO
Supplier’s Official Receipt (BIR BIR
RegisteredOfficial Receipt)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
CASH:

1 Present or 1 Accept and None 1 minute LRCO

Submit valid ID check ID
2 Sign or affix 2 Check and Pay 2 minutes
signature on corresponding
payrolls amount reflected
on the payroll
TOTAL 3 minutes
CHECK: Admin Aide
1 Present or 1 Accept and 1 minute
submit valid check ID
ID
2 Sign or affix 2 Check 2 minutes
signature on signature and
vouchers, release the
check registry check
logbook

Page 138
2.1 If suppliers: 2.1 Check issued 2 minutes
issue receipt and
correspondin release the
g receipt on check
claimed
check
TOTAL 5 minutes

Page 139
Public Employment Service Office

External Services

Page 140
1. Local Job Fair
-is an employment facilitation strategy aimed to fast-track the meeting of jobseekers and
local employers in one venue at a specific date to reduce cost, time and effort
particularly on the part of the applicants
Office or Division: Public Employment Service Office
Classification: Simple
Type of Transaction: G2C; G2B
Who may avail: Jobseekers and Employers (Companies & Recruitment Agencies)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Jobseekers:
Set of Resume or Bio-data Jobseeker
NSRP Form PESO Office
For Employers:
Business Permit
SEC Registration
BIR Certification/Registration
Valid Registration with DOLE (if PEA, D.O. 174-17, PCAB)
Online registration with PhilJobNet http://www.philjobnet.gov.ph
Screenshots of posting of vacancies thru PhilJobNet
List of Vacancies
Certificate of No Pending Case
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Employer: 1.0 Receive and None 5 minutes Admin. Aide
submit to PESO check the
the job fair submitted
requirements requirements if
complete; if not
advice employer
to comply
lacking
requirements
2 Wait for PESO 2.0 Submit all None 5 minutes Labor & Employment
advice for the documentary Officer (LEO)
conduct of job requirements of
fair participating
employers to
DOLE Region 7
for verification
and issuance of

Page 141
 authority to
conduct job fair
and advice
participating
employer after
receipt of said
authority
2.1 Solicit from None 1 week before Admin. Aide
participating job fair
employers their
job vacancies
for posting at
the Shopping
Area
3 Jobseeker: 3.0 Conduct pre- None 1 week before JO Staff
May pre- registration to the job fair
register at the applicants
PESO and fill- and provide
up required forms
forms
During the Job Fair
4 Jobseeker: 4.0 Register the None 3 minutes JO Staff
Prepare jobseeker and
Resume/ Bio- provide the
data, School NSRP Form
Credentials, and advice
Pictures, applicant/s on
Employment how to fill up
Certificate (if the form
any) then
register at the
job fair venue
5 Fill up the 5.0 Receive and None 3 minutes
NSRP Form check the
and submit to NSRP Form
PESO and provide
Personnel the Shopping
list Form to
jobseekers
and guide
him/her to the
shopping area
for job vacancy

Page 142
 selection
6 List down the 6.0 Assign None 5 minutes Admin. Aide
desired job in personnel
the Shopping screen the list
List Form and and sign the DOLE
Representative
submit to the form then
personnel in advice the
the screening jobseeker to
area proceed to the
employer’s
area for
interview
7 Proceed to 7.0 Assist None 1 minute JO Staff
employer’s jobseeker to
area for the the employer’s
interview area
8 Employer: 8.0 Assist and None 2 minutes
Upon arrival guide
at the venue, employers to
he/she shall their
register and respective
proceed to assign area.
the
employer’s
area
9 Conduct 9.0 Facilitate and None 8 hours LEO
recruitment monitor the
activities at conduct of Job
the Fair Activity and DOLE
designated Representative
employer’s
area
10 Report to 10.0 Recognize None 5 minutes
PESO if there applicants
are hired on hired-on-the-
the spots spot and
(HOTS) and collect the
submit terminal
terminal reports of the
report before participating
leaving the employer
venue 10.1 Encode data None 1 day after the JO Staff

Page 143
 on NSRP Job Fair
Form to the
Skills Registry
System for
data banking
10.2 Follow-up the None 1 month after PESO Staff
status of the job fair
applicants
those for exam
and interview
TOTAL

2. Overseas Job Fair

-is an employment facilitation strategy aimed to fast-track the meeting of jobseekers and
overseas employers / overseas recruitment agencies in one venue at a specific date to
reduce cost, time and effort particularly on the part of the applicants.
Office or Division: Public Employment Service Office
Classification: Simple
Type of Transaction: G2C; G2B
Who may avail: Jobseekers and Employers (Recruitment Agencies)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Jobseekers:
Set of Resume or Bio-data
NSRP Form PESO Office
For Employers:
SRA Acknowledgement Form POEA
Validated Job Orders POEA
POEA License POEA
Letter of Acknowledgement (LOA), if foreign POEA
Employers/Principals participate in the Recruitment
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Employer: 1.0 Receive and None 5 minutes Admin. Aide
submit to check the
PESO the job submitted
fair requirements if
requirements complete; if
not advice
employer to

Page 144
 comply lacking
requirements
2 Wait for 2.0 Submit all None 5 minutes LEO
PESO advice documentary
for the requirements
conduct of job of participating
fair employers to
DOLE Region
7 & POEA for
verification and
issuance of
authority to
conduct job
fair
2.1 Solicit from None 1 week before Admin. Aide
participating job fair
employers
their job
vacancies for
posting at the
Shopping Area
3 Jobseeker: 3.0 Conduct pre- None 1 week before JO Staff
May pre- registration to the job fair
register at the applicants
PESO and fill- and provide
up required forms
forms
During the Job Fair
4 Jobseeker: 4.0 Register the None 3 minutes JO Staff
Prepare jobseeker and
Resume/ Bio- provide the
data, School NSRP Form
Credentials, and advice
Pictures, applicant/s on
Employment how to fill up
Certificate (if the form
any) then
register at the
job fair venue
5 Fill up the 5.0 Receive and None 3 minutes
NSRP Form check the
and submit to NSRP Form

Page 145
 PESO and provide
Personnel the Shopping
list Form to
jobseekers
and guide
him/her to the
shopping area
for job vacancy
selection
6 List down the 6.0 Assign None 5 minutes Admin. Aide
desired job in personnel
the Shopping screen the list
List Form and and sign the DOLE
submit to the form then Representative
personnel in advice the
the screening jobseeker to
area proceed to the
employer’s
area for
interview
7 Proceed to 7.0 Assist None 1 minute JO Staff
employer’s jobseeker to
area for the the employer’s
interview area
8 Employer: 8.0 Assist and None 2 minutes
Upon arrival guide
at the venue, employers to
he/she shall their
register and respective
proceed to the assign area.
employer’s
area
9 Conduct 9.0 Facilitate and None 8 hours LEO
recruitment monitor the
activities at conduct of Job
the Fair Activity and DOLE
Representative
designated
employer’s
area
10 Report to 10.0 Recognize None 5 minutes
PESO if there applicants
are hired on hired-on-the-
the spots spot and

Page 146
 (HOTS) and collect the
submit terminal
terminal reports of the
report before participating
leaving the employer
venue 10.1 Encode data None 1 day after the JO Staff
on NSRP Job Fair
Form to the
Skills Registry
System for
data banking
10.1 Follow-up the None 1 month after PESO Staff
status of the job fair
applicants
those for exam
and interview
TOTAL

3. Employment Guidance & Counseling

- is a process of assisting people intellectually and psychologically to make decisions
about their career and act to realize it.
Office or Division: Public Employment Service Office (PESO)
Classification: Simple
Type of Transaction: G2C
Who may avail: Jobseekers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Jobseekers:
Biodata/Resume Jobseeker
NSRP Form PESO Office
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Sign the 1 Assist jobseeker None 5 Minutes Admin.Aide
attendance in filling up the or
and submit attendance and JO Staff
biodata/resu NSRP Form and
me then fill– received the
up the NSRP biodata/resume
Form
2 Submit to the 2 Provide the None 10 minutes Admin.Aide

Page 147
 employment following to the or
guidance jobseeker: JO Staff
and ● counsel on the
counseling current labor
LEO
session market situation
● Give career
guidance
● Identify
occupationally
set base on
jobseekers
qualification and
give
recommendation
s
2.1 Encode data on None 5 minutes JO Staff
NSRP Form to the
Skills Registry
System for data
banking
TOTAL 20 minutes

4. Employment Referral / Recommendation

- is process of directing pre-screened jobseekers to employers with vacancies matching
their qualifications.
Office or Division: Public Employment Service Office (PESO)
Classification: Simple
Type of Transaction: G2C
Who may avail: Jobseekers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Jobseekers:
Biodata or Resume with picture Jobseeker
Barangay Clearance Barangay Hall where jobseekers resides
Police Clearance Police Station
NBI Clearance NBI Office or Satellite Office
NSRP Form PESO Office
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

Page 148
1 Sign the 1.0 Guide jobseeker None 3 Minutes Admin.Aide
attendance in filling up the or
and fill –up the attendance and JO Staff
NSRP Form NSRP Form
2 Submit 2.0 Receive and None 3 minutes
required check the
documents to submitted
PESO documents if
Personnel complete, if not,
advice the
jobseeker to
comply
3 Submit self for 3.0 Conduct None 5 minutes Admin.Aide
interview interview with the or
jobseeker JO Staff
4 Wait for the 4.0 Provide PESO None 5 minutes
PESO referral referral /
LEO
/ recommendation
recommendati slip
on slip
5 Bring PESO 5.0 Advice jobseeker None 1 minute Admin.Aide
referral / to proceed to or
recommendati Mayor’s Office JO Staff
on slip to for the issuance
Mayor’s Office of Mayor’s
Certificate
5.1 Encode data on None 5 minutes JO Staff
NSRP Form to
the Skills
Registry System
for data banking
TOTAL 22 minutes

5. Special Recruitment Activity (SRA)

- is an activity where POEA licensed agencies can recruit qualified jobseekers in the
City of Naga through the assistance of PESO.

Office or Division: Public Employment Service Office (PESO)

Classification: Simple

Page 149
Type of Transaction: G2C
Who may avail: Employers and Jobseekers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Jobseekers:
Set of Resume or Bio-data Jobseeker
NSRP Form PESO Office
For Employers:
Letter of Intent stating the date and agency representative/s Employer
POEA License POEA
Validated Job Orders POEA
SRA Acknowledgement Form POEA
Letter of Acknowledgement (LOA), if foreign POEA
Employers/Principals participate in the Recruitment
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit letter of 1.0 Receive the None 5 minutes Admin.Aide
intent and letter of intent or
requirements and JO Staff
to PESO requirements
then check the
propose date
with PESO
Calendar and
advice agency
to change their
schedule
should conflict
of schedule
arise
2 Wait for 2.0 Evaluate and None 5 minutes LEO
response verify
submitted
requirements
to POEA
Portal
3 Wait for 3.0 If the agency is None 5 minutes
response compliant,
prepare the No
Objection
Letter
4 Wait for the No 4.0 Forward the None 3 minutes Admin.Aide
Objection No Objection

Page 150
 Letter Letter to the
Office of the
Mayor for
approval
5 Receive the 5.0 Forward the None 5 minutes Admin.Aide
No Objection No Objection
Letter and Letter to the
submit to requesting
POEA for agency and
approval and inform them of
acknowledgem the final date
ent of the
recruitment
activity
6 Furnace PESO 6.0 Receive the None 1 minute
with POEA POEA SRA
SRA Acknowledgm
Acknowledge ent from the
ment requesting
agency
7 Conduct the 7.0 Provide venue None 8 hours Employers/Agency/
Special for the Company
Recruitment recruitment
Activity on the activity
LEO
approve date,
time, and
venue JO Staff
8 Jobseeker fill- 8.0 Provide NSRP None
up forms and Forms and
subject self for assist the
interview jobseekers
and employers
9 Provide PESO 9.0 Collect the None 1 minute Employers/Agency/
with terminal terminal report Company
report of after SRA for
qualified and documentation
Admin.Aide
accepted and follow-up
applicants 9.1 Encode data None 5 minutes JO Staff
including those on NSRP
hired on the Form to the
spot (HOTS) Skills Registry
System for

Page 151
 data banking
10 Employer: 10 Make a follow None 1 month after Admin.Aide
Provide up on the SRA
information status of the
and data to applicants
PESO after 1 month
from the
conduct of
SRA
TOTAL

6. Special Program for Employment of Students (SPES)

- is a youth employment-bridging program which aims to provide temporary employment
to poor but deserving students, out-of-school youth, and dependents of displaced or
would-be displaced workers during summer and/or Christmas vacation or any time of
the year to augment the family’s income to help ensure that beneficiaries are able to
pursue their education.
Office or Division: Public Employment Service Office (PESO)
Classification: Simple
Type of Transaction: G2C
Who may avail: Students, out-of-school youth (OSY), dependent of Displaced
Workers who are at least 15 but not more than 30 years of age
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Resume with 2 x 2 recent picture
Birth Certificate (2 photocopies) and bring Original copy
for validation purposes
Barangay Endorsement Barangay Hall
NSRP Form (1 copy) PESO
SPES Registration Form 1 (3 copies) PESO
❖ For students: (3 copies)
o Photocopy of the Form 138 (Student’s Report School / University
Card) or Form 137 (Student’s Permanent
Record) of the last school year or term attended
immediately preceding the application
o Photocopy of the report of grades or complete
set of academic class cards (for higher
education) and present the original copy for
validation purposes

Page 152
 o Certification from the school of the applicant’s
passing general average or general weighted
average
❖ For OSY: Barangay Hall or CSWDO
o Certification as OSY from the Barangay
Chairman or Punong Barangay or SWDO in the
LGU
o Certificate of Good Moral Character (3 copies)
❖ For dependent of displaced workers, any of the Company, DOLE, Barangay, and
following: CSWDO
o Notice of Termination
o DOLE RO’s Establishment Termination Report
o Certification of displacement issued by the
concerned barangay or municipal/city social
worker development officer of the LGU.
❖ For wage-earner parents, any of the following may BIR and Barangay
be submitted:
o Photocopy of Income Tax Return (ITR),
o Photocopy of Certificate of Tax Exemption
issued by BIR, or
o Original copy of Certificate of Low Income
issued by the concerned barangay for those
who reside outside the ten (10) kilometer-radius
from the nearest Revenue District Office (RDO)
of the BIR
Note: Indicate in the certification the purpose is for
SPES Program
❖ For non-wage earner parents: Barangay and CSWDO
o Original copy of the Certificate of Indigence or
Low Income issued by the Barangay or Social
Welfare and Development Office of the LGU
Note: Indicate in the certification the purpose is for
SPES Program
Contract of Service PESO
Oath of Undertaking PESO
Pre - Employment Questionnaire PESO
Post - Employment Questionnaire PESO
Note: Submit requirements and place it in a Long Green Folder to PESO Office
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Secure SPES 1 Provide the None 3 minutes Admin.Aide
requirements checklist and

Page 153
 explain to
applicant the
needed
requirements
2 Submit the 2 Receive and None 5 minutes
requirements assess the
submitted
requirements as
to completeness
vis-à-vis with the
checklist ; if
found incomplete
advice applicant
to comply and
re-apply
3 Submit to the 3 Conduct initial None 5 minutes LEO
initial screening/intervi
screening/intervie ew and inform
w successful
applicants on the
schedule of
SPES
Orientation
4 Attend the SPES 4 Conduct SPES None 2 hours LEO
Orientation Orientation and
facilitate the DOLE
Contract Signing Representative

LCE
5 Proceed to office 5 Facilitate and None 1 hour Admin.Aide
assignment endorse
beneficiary to
their office
assignment
6 Render service 6 Process the None 15 days after
during the whole salary and other the duration of
duration of the pertinent the program
program documents (LGU
Counterpart)
7 Wait advice for 7 Submit pertinent None 15 days after Admin.Aide
claiming the documents to the duration of
salary DOLE 7 for the the program LEO
processing of the

Page 154
 salary (DOLE
Counterpart)
TOTAL

7. Career Guidance and Employment Advocacy

- is an activity/service where students are provided with relevant labor market
information and career guidance to assist them in choosing their career path.
Office or Division: Public Employment Service Office (PESO)
Classification: Simple
Type of Transaction: G2C;G2G
Who may avail: Students and Jobseekers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
NSRP FORM PESO
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Secure the 1.0 Provide the None 5 minutes JO Staff
NSRP Form NSRP Form to
participants
2 Fill-up the 2.0 Collect the None 5 minutes
NSRP accomplished
Form
3 Prepare for the 3.0 Prepare the None 30 minutes Admin.Aide
orientation materials,
equipment, and JO Staff
venue for the
LEO
orientation
4 Participate in 4.0 Conduct the None 1 hour LEO
the orientation Career
Guidance and
Employment DOLE
Program Representative
4.1 Recognition & None 30 minutes LEO
Acknowledgme
nt
4.2 Encode data on None 1 after the JO Staff
NSRP Form to activity
the Skills
Registry

Page 155
 System for data
banking
TOTAL 2 hours & 10
minutes

8. Labor Education for Graduating Students (LEGS)

- is an activity where graduating students are educated on the rights and responsibilities
of workers and employers, work ethics, values, skills, and other labor related
information that will guide and help them become partners in establishing harmonious
labor-management relations.

Office or Division: Public Employment Service Office (PESO)

Classification: Simple
Type of Transaction: G2C;G2G
Who may avail: Graduating Students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
NSRP FORM PESO
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Secure the 1.0 Provide the None 5 minutes JO Staff
NSRP Form NSRP Form to
participants
2 Fill-up the 2.0 Collect the None 5 minutes
NSRP accomplished
Form
3 Prepare for 3.0 Prepare the None 30 minutes Admin.Aide
the seminar materials,
equipment, and JO Staff
venue for the
seminar LEO
4 Participate in 4.0 Conduct the None 1 hour LEO
the seminar Labor Education
Seminar DOLE
Representative
4.1 Recognition & None 30 minutes LEO
Acknowledgment
4.2 Encode data on None 1 after the JO Staff
NSRP Form to activity
the Skills

Page 156
 Registry System
for data banking
TOTAL 2 hours & 10
minutes

9. OFW Help Desk

- is established to attend to the problems and concerns of the OFWs and their families,
and to provide information on all aspect of overseas employment.

Office or Division: Public Employment Service Office (PESO)

Classification: Simple
Type of Transaction: G2C
Who may avail: Overseas Filipino Worker and their Family
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request for Assistance Form PESO
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Sign attendance 1 Guide client in None 3 minutes Admin.Aide
Form filling up the
attendance
2 Tell to staff 2 Inquire clients None 3 minutes
his/her concern / concern / request
request and endorse to
PESO Manager
3 Submit to the 3 Listen, interview, None 30 minutes LEO
interview and and gather facts
provide facts or from the client
information on
his/her request
4 Fill –up Request 4 Provide Request None 15 minutes
for Assistance for Assistance
Form Form
5 Sign and submit 5 Check the request None 30 minutes
the request assistance form
assistance form and e-mail to
to PESO OWWA 7 for
Manager further action
TOTAL 1 hour & 21
minutes

Page 157
Internal Audit System
Internal Services

Page 158
1.Management Audit
Management audit is a separate evaluation of the effectiveness of internal controls
adapted in the operating and support services units/systems to determine whether they
achieve the control objectives over a period of time or as of a specific date. It includes
the determination of the degree of compliance with laws, regulations, managerial
policies, accountability measures, ethical standards, and contractual obligations
covering specific timeframes. It is a review and appraisal of the systems and processes,
organizational and staffing structures, operations and management practices, records,
reports, and performance standards of the agencies/units covered (4.2 Management
Audit,Philippine Government Internal Audit Manual, page 9.)
Office or Division: Internal Audit Services (IAS)
Classification: Simple, Complex or Highly Technical (may vary per Project)
Type of Transaction: G2G- Government to Government
Who may avail: Executive Branch of the LGU-City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Endorsement Letter/Written Instructions Office of the City Mayor (OCM)
from the City Mayor to conduct audit
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit the 1.0 Receive the None 5 minutes JO Staff
Endorsement Endorsement
Letter/ Written Letter/ Written
Instructions Instructions and
from the City forward to the
Mayor to IAS Head of IAS
Office 1.1 Evaluation of the None 3 Hours Internal Auditor
audit request is
under the scope
of IAS
1.2 If the Audit None 1 day Internal Auditor
request is not
under the scope
of IAS but rather JO Staff
under external
unit such as COA
and other
pertinent laws
and regulations :
a. Preparation of
letter stating the

Page 159
 basis for
declining the
request and
submit the letter
to the requesting
party and copy
furnished to the
City Mayor
1.3 If the Audit None 4 hours Internal Auditor
Request is under
the scope of IAS:
a. Assignment
and discussion of
the Project to IAS
Staff
1.4 Conduct None 2 or 13 Days JO Staff
Management (depending on
Audit the nature of the
Project)
1.5 Draft Audit report None 2 or 3 Days
and submit to the (depending on
HEAD of IAS for the nature of the
review and Project)
approval
1.6 Review and None 2 or 3 Days Internal Auditor
Approval of Audit (depending on
Report the nature of the
Project)
1.7 Submit audit None 25 minutes JO Staff
report to the
requesting party
and copy
furnished to City
Mayor
TOTAL

Page 160
2.Compliance Audit
Compliance Audit is the evaluation of the degree of compliance with laws, regulations,
managerial policies, and operating procedures in the LGU, including compliance with
accountability measures, ethical standards, and contractual obligations (4.1 Compliance
Audit, Philippine Government Internal Audit Manual, page 9.)
Office or Division: Internal Audit Services (IAS)
Classification: Simple, Complex or Highly Technical (may vary per Project)
Type of Transaction: G2G- Government to Government
Who may avail: Executive Branch of the LGU-City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Endorsement Letter/Written Instructions Office of the City Mayor (OCM)
from the City Mayor to conduct audit
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit the 1 Receive the None 5 minutes JO Staff
Endorsement Endorsement
Letter/ Written Letter/ Written
Instructions Instructions and
from the City forward to the
Mayor to IAS Head of IAS
Office 1.1 Evaluation of the None 3 Hours Internal Auditor
audit request is
under the scope
of IAS
1.2 If the Audit None 1 day Internal Auditor
request is not
under the scope
of IAS but rather
JO Staff
under external
unit such as COA
and other
pertinent laws
and regulations :
a. Preparation of
letter stating the
basis for
declining the
request and
submit the letter
to the requesting
party and copy

Page 161
 furnished to the
City Mayor
1.3 If the Audit None 4 hours Internal Auditor
Request is under
the scope of IAS:
a. Assignment
and discussion of
the Project to IAS
Staff
1.4 Conduct None 2 or 13 Days JO Staff
Compliance Audit (depending on
the nature of the
Project)
1.5 Draft Audit report None 2 or 3 Days
and submit to the (depending on
HEAD of IAS for the nature of the
review and Project)
approval
1.6 Review and None 2 or 3 Days Internal Auditor
Approval of Audit (depending on
Report the nature of the
Project)
1.7 Submit audit None 25 minutes JO Staff
report to the
requesting party
and copy
furnished to City
Mayor
TOTAL

3.Operations Audit
Operations audit is a separate evaluation of the outcome, output, process and input to
determine whether government operations, programs and projects are effective,
efficient, ethical and economical, including compliance with laws, regulations,
managerial policies, accountability measures and contractual obligations.

Page 162
Operations audit of organizations, programs, and projects involves an evaluation of
whether or not performance targets and expected results were achieved(4.3 Operations
Audit,Philippine Government Internal Audit Manual, page 12.)
Office or Division: Internal Audit Services (IAS)
Classification: Simple, Complex or Highly Technical (may vary per Project)
Type of Transaction: G2G- Government to Government
Who may avail: Executive Branch of the LGU-City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Endorsement Letter/Written Instructions Office of the City Mayor (OCM)
from the City Mayor to conduct audit
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit the 1 Receive the None 5 minutes JO Staff
Endorsement Endorsement
Letter/ Written Letter/ Written
Instructions Instructions and
from the City forward to the
Mayor to IAS Head of IAS
Office 1.1 Evaluation of the None 3 Hours Internal Auditor
audit request is
under the scope
of IAS
1.2 If the Audit None 1 day Internal Auditor
request is not
under the scope
of IAS but rather
JO Staff
under external
unit such as COA
and other
pertinent laws
and regulations :
a. Preparation of
letter stating the
basis for
declining the
request and
submit the letter
to the requesting
party and copy
furnished to the
City Mayor

Page 163
1.3 If the Audit None 4 hours Internal Auditor
Request is under
the scope of IAS:
a. Assignment
and discussion of
the Project to IAS
Staff
1.4 Conduct None 2 or 13 Days JO Staff
Operations Audit (depending on
the nature of the
Project)
1.5 Draft Audit report None 2 or 3 Days
and submit to the (depending on
HEAD of IAS for the nature of the
review and Project)
approval
1.6 Review and None 2 or 3 Days Internal Auditor
Approval of Audit (depending on
Report the nature of the
Project)
1.7 Submit audit None 25 minutes JO Staff
report to the
requesting party
and copy
furnished to City
Mayor
TOTAL

Page 164
Office of the City General Services Officer
External Services

Page 165
1. Property Borrowings (tables, chairs & tents)

The City Government aims to provide logistical support (tables and/or chairs / tents) to
individuals, business entities or government agencies in the conduct of their official
activities or in celebration of certain allowable events.
Office or Division: Office of the City General Services Officer (GSO)
Classification: Simple
Type of Transaction: G2C, G2G, G2B
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Approved Request Letter City Administrator’s Office / Office of the City Mayor
Borrower’s Form GSO – Property Section
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit duly 1.0 Receive the None 3 minutes Admin. Aide
signed and document and
approved issue borrower’s
request letter form
2 Filled – up 2.0 Review the None 5 minutes
borrower’s information
form indicated in the
borrower’s form
2.1 If all required None 5 minutes Procurement
information are Officer
properly
indicated, the
City GSO
filled-up
borrower’s form
shall be signed
by immediate
supervisor
3 Secure copy 3.0 Provide copy of None 3 minutes Admin. Aide
of the the approved
borrower’s vehicle
form registration form
to requesting
party and
contact number
of property
officer
TOTAL 16 minutes

Page 166
2.Use of Government Vehicle
The City Government aims to provide logistical support (in terms of transportation
requirements) to individuals, business entities or government agencies in the conduct of
their official activities or in celebration of certain allowable events.
Office or Division: Motorpool Unit - Office of the City Generals Services Officer
Classification: Simple
Type of Transaction: G2C, G2G, G2B
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Approved Request Letter City Administrator’s Office / Office of the City Mayor
Vehicle Reservation Form GSO – Motorpool Unit
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit duly 1 Receive the None 3 minutes Admin Aide
signed and document and
approved issue borrower’s
request letter form
2 Filled – up 2 Review the None 5 minutes
vehicle information
registration indicated in the
form borrower’s form
2.1 If all required None 5 minutes Admin Aide
information are
properly
indicated, the City GSO
filled-up vehicle
registration form
shall be signed
by immediate
supervisor
3 Secure copy 3 Provide copy of None 2 minutes Admin Aide
of the the approved
approved vehicle
vehicle registration form
registration to requesting
form party and
contact number
of assigned
driver
TOTAL 15 minutes

Page 167
Bids and Awards Committee
External Service

Page 168
1. Conduct Pre-Bid Conference
Office or Division: Bids and Awards Committee
Classification: Simple
Type of Transaction: G2B, G2C
Who may avail: All prospective supplier/contractors/consultant
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
NONE
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Proceed to the 1 Assist the 5 minutes Admin. Aide
venue as prospective
indicated in the bidders for
Invitation to Bid attendance
posted in 1.1 Discuss/delibera 2 hours BAC Members,
PhilGEPS te different TWG& Secretariat
website aspects of the
procurement at
hand such as
the eligibility
requirements,
technical and
financial
components
1.2 Take minutes of Admin. Asst. / BAC
the meeting Secretariat
TOTAL 2 hours & 5
minutes

2. Issuance of Bidding Documents

Office or Division: Bids and Awards Committee
Classification: Simple
Type of Transaction: G2B, G2C
Who may avail: All prospective supplier/contractors/consultant
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Official Receipt (present original and submit one photocopy)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Signify intent to 1 Issue a note Rates 5 minutes Admin. Asst. / BAC

Page 169
 purchase bidding indicating the provided Secretariat
documents and project title, ITB by RA
ask for a No, Company 9184 (Php
reference note Name and Cost 500.00 – Community Affairs
of Bidding Php Asst.
Documents 75,000.00)
2 Receive the note 2 Print and bind 15 minutes
from the BAC the bidding
Secretariat and documents
proceed to the while waiting for
City Treasurer's the official
Office (CTO) for receipt
payment
3 Present original 3 Photocopy the 10 minutes Community Affairs
and submit copy OR and issue Asst.
of Official copy of the
Receipt (OR) as bidding Admin. Aide
proof of payment documents
TOTAL 30 minutes

3. Issuance of Supplemental/Bid Bulletin

Office or Division: Bids and Awards Committee
Classification: Simple
Type of Transaction: G2B, G2C
Who may avail: All prospective supplier/contractors/consultant; Procuring Entity
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter request for clarification/interpretation or upon
Procuring Entity's initiative
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1.0 Receive and None 5 minutes Admin. Asst. / BAC
request for verify request Secretariat
clarification/int submitted by
erpretation prospective
bidders Community Affairs
Asst.
1.1 Respond to the None 15 minutes
request or upon
the Procuring
Entity's initiative,

Page 170
 prepare
supplemental/bi
d bulletin for
approval of BAC
Chairperson
2 Receive the 2.0 Post None 10 minutes Community Affairs
supplemental/ supplemental/bi Asst.
bid bulletin d bulletin in the
PhilGEPS
website and at Admin. Aide
three (3)
conspicuous
places
TOTAL 30 minutes

4. Receive and Open Bids

Office or Division: Bids and Awards Committee
Classification: Simple
Type of Transaction: G2B, G2C
Who may avail: All prospective supplier/contractors/consultant who purchased
bidding documents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Bid offer (Eligibility, Technical and Financial
Components) – 3 copies (original, copy 1 & copy 2)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit bid offer 1.0 Receive bid and None 5 minutes Admin. Aide
to the BAC assist the
Office on the bidders for
date, time, and attendance
place specified i 1.1 Prepare for the None 10 minutes BAC Secretariat
n the Invitation BAC
to Bid Conference
2 Wait for the 2.0 Opening of bids None 2 hours BAC Members &
findings of the of the bid offer/s TWG
BAC from the
participating
bidders
2.2 Take minutes of None Admin. Asst. / BAC

Page 171
 the meeting Secretariat
2.3 Pronouncement None 5 minutes BAC Members
of the
lowest/single
calculated bid
TOTAL 2 hours & 20
minutes

5. Issuance of Certificate of Eligibility

Office or Division: Bids and Awards Committee
Classification: Simple
Type of Transaction: G2B, G2C
Who may avail: All prospective supplier/contractors/consultant
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
(for alternative methods of procurement)
1 certified true copy from original
1. Current and valid Mayor’s/Business Permit
2. PhilGEPS Registration
3. PCAB license for contractors
4. Curriculum Vitae for consultants
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1.0 Receive and verify 5 minutes Community Affairs
documentary documents Asst.
requirements submitted None
1.1 Prepare 5 minutes Community Affairs
Certificate of Asst.
Eligibility for
approval of the City Legal Officer
BAC Chairperson OCM
TOTAL 10 minutes

6. Conduct Post-Qualification
Office or Division: Bids and Awards Committee
Classification: Complex

Page 172
Type of Transaction: G2B, G2C
Who may avail: Bidder with the lowest/single calculated bid
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Eligibility, Technical and Financial Documents & other post-
qualification requirements – 3 copies (original, copy 1 & copy 2)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1 Verify, validate, None 12 calendar BAC Members &
Eligibility, and ascertain all days TWG
Technical and statements made
Financial and documents
Documents & submitted by the
other post- bidder with the
qualification lowest/single
requirements calculated bid
using non-
discretionary
criteria, as stated
in the Bidding
Documents
TOTAL 12 days

7. Issuance of Notice of Post-Qualification

Office or Division: Bids and Awards Committee
Classification: Simple
Type of Transaction: G2B, G2C
Who may avail: Bidder with the lowest/single calculated and responsive bid
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly signed post-qualification report
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit all 1 Prepare Notice of None 15 minutes Admin. Asst. / BAC
post- Post-qualification Secretariat
qualification for signature by
requirements the BAC
and be Chairperson
responsive to 1.1 Release signed
all concerns of Notice of Post-
BAC and BAC- qualification to

Page 173
 TWG winning bidder
TOTAL 15 minutes

8. Issuance of Notice of Award

Office or Division: Bids and Awards Committee
Classification: Simple
Type of Transaction: G2B, G2C
Who may avail: Winning bidder
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Notice of Post-qualification with conforme (3 copies)
2. BAC Resolution Recommending Award duly approved c/o BAC Secretariat
by the Head of the Procuring Entity (HoPE)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit duly 1 Prepare Notice of None 15 minutes Admin. Asst. / BAC
signed Notice Award for Secretariat
of Post- signature by the
qualification city mayor
1.1 Release signed
Notice of Award to
winning bidder
TOTAL 15 minutes

9. Issuance of Contract/Purchase Order

Office or Division: Bids and Awards Committee
Classification: Simple
Type of G2B, G2C
Transaction:
Who may avail: Winning bidder
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Notice of Award with conforme (4 copies)
2. Performance Security (original copy with OR)
3. DOLE approved CSHP (original)
4. SP Resolution authorizing the City Mayor to enter into contract c/o BAC Secretariat
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

Page 174
 BE PAID TIME RESPONSIBLE
1 Submit duly 1 Draft Contract/ None 15 minutes Admin. Asst. / BAC
signed Notice Purchase Order Secretariat
of Award and 1.1 Review None 15 minutes City Legal Officer
all Contract/Purchas OCM
documentary e Order for
requirements signature of city
as indicated in mayor & city
NOA treasurer
1.2 Release contract/ None 2 minutes Admin. Asst. / BAC
purchase order to Secretariat
winning bidder
TOTAL 32 minutes

10. Issuance of Notice to Proceed

Office or Division: Bids and Awards Committee
Classification: Simple
Type of Transaction: G2B, G2C
Who may avail: Winning bidder
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly notarized contract agreement (3 copies)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit duly 1 Prepare Notice to None 15 minutes Admin. Asst. / BAC
signed and Proceed for Secretariat
notarized signature by the
contract city mayor
1.1 Release signed
Notice to proceed
to winning bidder
TOTAL 15 minutes

Page 175
Bids and Awards Committee

Internal Service

Page 176
1. Advertisement/Posting of Invitation to Bid/Request for Expression
of Interest in PhilGeps Website & Conspicuous Places
Office or Division: Bids and Awards Committee
Classification: Simple
Type of Transaction: G2G
Who may avail: CPDC/GSO/Barangays
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1 copy of the following:
Approved POW/PR/TOR
ABC
SP Resolution for Lump Sum
Appropriation/Certification of Availability of Funds
ROW/land status/technical specifications
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1 Receive and verify NONE 30 minutes Community Affairs
documentary documents Asst.
requirements submitted
1.2 Prepare Invitation NONE 10 minutes Community Affairs
to Bid/Request for Asst.
Expression of
Interest for City Legal Officer
OCM
approval of BAC
Chairperson
1.3 Post Invitation to NONE 20 minutes Community Affairs
Bid/Request for Asst.
Expression in
PhilGEPS Website Admin. Aide
and three (3)
conspicuous places
TOTAL 1 hour

2. Issuance of BAC Resolution

Office or Division: Bids and Awards Committee
Classification: Simple
Type of Transaction: G2G
Who may avail: All departments/units/sections

Page 177
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Present original and submit 1 photocopy of the following, except for item iv:
Declaring the LCRB/SCRB and Recommending Award
i. Post-qualification report/Notice of post-qualification
Recommending method of procurement
i. Program of Work (for infrastructure projects),
Procurement/Project Proposal (for goods), Training
Design (for seminar/training), Terms of Reference
(for services)
ii. SP Resolution for Lump Sum Appropriation for
procurement with source of funds;
• Other MOOE – above 10,000
• Tourism and Heritage
• Sports Development
• Capital Outlay Accounts
• Other source of funds which may
require so
iii. Approved Purchase Request (PR)
iv. Request to BAC to enter into Alternative Method of
Procurement (2 copies)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Present original 1 Receive and Admin. Asst.
copies of the verify documents
aforementioned submitted 3 calendar
documents and days
submit
photocopy of
approved
purchase request
and request to
BAC
2 Attach yellow
note indicating
pertinent details
including the
BAC Resolution
date and return
documents to
concerned
offices
3 Prepare BAC Admin. Asst.

Page 178
 Resolution City Legal Officer
OCM
4 Approval of the BAC Members
BAC members
TOTAL 3 days

Page 179
Office of the Building Official
External Service

Page 180
1. Issuance of Building Permit
A permit is required before construction work, renovationany type of building within the
jurisdiction of the City of Naga, Cebu settingthe acceptable levels of safety for
construction in compliance with theNational Building Code of the Philippines.
Office or Division: Office of the Building Official (OBO)
Classification: Higly Technical
Type of Transaction: Government to Citizen (G2C)
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Four(4) copiesof properly filled up andnotarized Unified Office of the Building Official
Application Form for Building Permit (OBO)
-Four(4) copies of Filled up/ signed andsealed Office of the Building Official
Enforcement Division (OBO)
-Two(2) copies ofLocational orZoning Clearance City Planning Development Office
-Four(4) copiesof Fire Safety EvaluationClearance with Bureau Of Fire Protection Office
Official Receipt
-Three(3) copiesofTax Clearance andCertified True Copy Office of the City Assessor
(CTC) of Tax Declaration
-Two(2) copiesofConsent and Authorityif applicant is not Concerned Offices or Private
the registered lot owner Professionals
-Two(2) copiesofOriginal Certificate ofTitle (OCT)/ Registry of Deeds or concerned
Transfer of Certificate of Title(TCT) or Deed of Absolute Offices
Sale or LotLocational Plan from LRA (If Lessee,Contract
of Lease)
-Two(2) copiesof Special Power ofAttorney (SPA) or
Secretary's certificate if
the applicant is corporation Private Professionals
-Five (5) Sets of Survey /Design plansand other
documents, signed and sealedby the concerned Design
Professionalsas follows:
A. Architectural Documents
(Four (4) copies of Materials,Technical
Specifications andGeneral Conditions)
B. Civil / Structural Documents
Two (2) copies of Structural Analysis(for 2 storeys
and above)
Two(2 )copies of Soil Boring Test forThree (3)
Storeys and above
C. Electrical Documents
D. Mechanical Documents
E. Sanitary Documents

Page 181
 F. Plumbing Documents
G. Electronics Documents
H. Geodetic Documents
Three (3 copies) of Sketch Plan Concerned Offices and Private
I. Fire Protection Plan (if applicable) Professionals
Three (3 copies)

-Three (3) photocopies of Valid ProfessionalLicenses

(PRC I.D.) signed andsealed and Professional Tax
Return(PTR) of all involved professionals
- Four (4) copies of Notarized estimated value of the
building / structure to be erected as declared by the
owner
- Three (3) copies of Barangay Clearance
-One (1) copy of the project'sConstruction Safety and
Health Program (DOLE)
-Affidavit of Undertaking (for documentsto be submitted
30 days after the issuanceof permits) as deemed
necessary
-Vicinity Map, (as needed)
-Two (2) copies DPWH Clearance, ifproposed building is DPWH
along National Highway
-Two (2)copiesDENR Certificate-ECC/CNC as needed DENR
ECC for high-rise buildings, gas stations,warehouses, cell
sites, etc.
-Two (2) copies of Building Permit Fee(Official Receipt) Concerned Offices and Private
-The Applicant is also required to prepare a bill Professionals
board:16"x22"
SAMPLE BILLBOARD (16" X 22")

BLDG. PERMIT NO.___________

DATE ISSUED:
OWNER:
LOCATION:

SUBMIT PICTURE OF THISIN 4R SIZE FOR

OCCUPANCY

NOTES:
- Please include this checklist when submitting the above-mentioned documents for your
application
-All the fully accomplished above-mentioned forms must be fastened in a LONG FOLDER
including the drawing plans and reports upon submission

Page 182
-Only COMPLETE and COMPLIANT application will be accepted
-Keep your CLAIM STUB at all times. "NO CLAIM STUB, NO RELEASE! Policy
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1.0 Review, check None 30 minutes Sortersof OBO
Accomplished and assess the
form together completeness of
with all other the submitted
requirements
1.1 Assess and None 60 minutes Admin. Aide
compute fees to
be paid and
Prepares Engineer
Endorsement
form for Bureau Architect
of Fire Protection
with
Assessment fee,
give to client and
set schedule of
inspection
1.2 Evaluation, None 720 minutes Engineer
check and
review the
submitted plans Architect
and documents if
it's in Electrical Engr.
accordance with
the standards
set by National
Building Code of
the Philippines
and other
statutory
requirements:
(Civil,
Architectural,
Electrical,
Sanitary/Plumbin
g, Mechanical,
Electronics and
Geodetic)

Page 183
 1.3 Conduct site None 240 minutes Inspectorate Team
inspection of OBO
1.4 If the submitted None 480 minutes Building Official
document are
compliant as to
the requirements
upon the
evaluation and
site inspection,
the Section
Head shall
conduct final
evaluation and
approval of such
for assessment,
Otherwise, if
application is not
compliant, it shall
be endorsed for
compliance of
the applicant
2 Return on the 2.0 If the application None 30 minutes Building Official
date indicated is approved for
in the stub, payment, the
submit FSEC order of payment &
Assessor of OBO
and Zoning shall be signed
Clearance with by the Building
O.R. Official and
and inquire issued by the
status of the assessment
application. If personnel.
application is
ready for
payment, pay
the required
fees,
Otherwise if
application is
for
compliance,
get the
documents,
comply with

Page 184
 the
requirements
and go back to
step 1.
2.1 If the application None 30 minutes Officer of the Day
is for
compliance, the
personnel in
charge shall
return the
documents to
the applicant for
compliance of
the remarks
indicated in the
correction sheet.
3 Present or 3.0 The receipt shall None 10 minutes Admin. Aide
submit the be accepted and
Official Receipt recorded and Or
(OR) to the Client is advised Officer of the Day
Person In
charge
3.1 The documents None 20 minutes
shall be
processed and
prepared for
releasing
3.2 The plans shall Building Official
be signed by the /
Building Official
or his/her Admin. Aide
representative
and forward to None 480 minutes
the employee in- .
charge for
printing the
Building Permit
Certificate.
3.3 The Building Building Official
Official shall sign Or Authorized
the Building Representative
Permit
Certificate.

Page 185
 3.4 The Building None 240 minutes Admin. Aide
Permit Certificate
and Enforcement
form will be
submitted to the
office of the
Mayor for
Signature.
3.5 The documents None 40 minutes
shall be sorted
and prepared
for releasing
4 Claim the 4 The permit shall None 20 minutes Releasing
permit and be released to Personnel/
sign the the applicant.
logbook or Admin. Aide
other
transmittals for
acknowledgem
ent.
TOTAL Order of 2400 minutes
Payment
shall be
based on
the
schedule
of fees
prescribed
by the
National
Building
Code,
Zoning
Ord. and
the Local
Revenue
Code

Page 186
2. Issuance of Certificate of Occupancy
A Certificate of Occupancy Permit is issued before the use or occupancy of a building to
ascertain that the building is completed according to the approved plans and
specifications with stringent safety and sanitary for occupancy.
Office or Division: Office of the Building Official (OBO)
Classification: Higly Technical
Type of Transaction: Government to Citizen (G2C)
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Four (4) copies of properly filled up andnotarized Office of the Building Official (OBO)
Unified Application Form for Certificate of Occupancy
-Four (4) copies of properly filled-up and duly
notarized Certificate of Completion (using the form
Annex -H), signed and sealed byduly licensed
Architect or Civil Engineer incharge of construction,
together with one (1) set of issued Building
Permit and a copy of the Construction Logbook if the
construction was undertaken through a contract, the
Certificate of Completion shallalso be signed by the
Contractor/Authorized Managing Officer
- Four (4) sets photocopy of the issued BuildingPermit
and the issued Ancillary permits Office of the Building Official (OBO),
-Four (4) sets photocopy of Owner's copy of issued Private Professionals
Fire Safety Evaluation Clearance
-Four (4) sets of Compliant AS-BUILT PLANS
reflecting all correctedcomments made in the Issued
Building Permit Plans, signed and sealedby owner and
all involved professionals
-Clear 3R size Photographs of the completed structure
showingsubstantial completion of front, sides, and rear
areas (4 sets)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Submit 1 The sorters of None 30 minutes Sorters of the OBO
application and the Office of
all required Building
documents Official (OBO)
shall review,
check and
assess the
completeness

Page 187
 of the
submitted
documents
1.2 The Office of None 240 minutes Architectural, Civil,
the Building Electrical,
Official (OBO) Mechanical and
shall review, Electronics
check and Evaluators of the
review the OBO
submitted
documents as
well as the
compliance of
the same with
the National
Building Code
and other
statutory
requirements.
( Building,
Electrical,
Mechanical,
Electronics)an
d schedule for
inspection
1.3 Site None 240 minutes Inspectorate Team
inspection of OBO
shall be
conducted
1.4 Assess and None 60 minutes (Assessor of OBO)
compute fees Admin. Aide
to be paid and
Prepares Engineer
Endorsementf
orm for Architect
Bureau of Fire
Protection
with
Assessment
fee, give to
client and set
schedule of
inspection

Page 188
 1.5 If the None 480 minutes. Building Official
submitted
documents
are compliant
upon
evaluation
and
inspection, the
Section Head
shall conduct
final
evaluation
and approval
of such
assessment;
otherwise, the
application
shall be
endorsed for
compliance.
2 Return on the 2 If the Order of 60 minutes Building Official
date indicated in application is Payment
the stub and approved for shall be
submit Fire payment, the based on and Officer of the
Safety Inspection Order of Day
the
Certificate and Payment shall schedule
inquire on the be signed by
of fees
status of the the Building
prescribed
application, If Official and
the application is issued by the by the
ready for Officer of the National
payment, pay the Day to the Building
required fees; Applicant. Code of
otherwise if the the
application is for Philippine
compliance, get s and the
the documents, Local
comply with the Revenue
requirements, Code
and go back to
step 1
2.1 If the None 30 minutes Officer of the Day
application is

Page 189
 for
compliance,
the officer of
the Day shall
return the
documents to
applicant for
compliance of
the remarks
indicated in
the correction
sheet.
3 Present or 3 The receipt None 60 minutes Officer of the
submit the shall be Day,Recording
Official Receipt accepted and Section, and Admin
(OR) to the recorded and
Officer of the the
Day. documents
shall be
processed
and prepared
for releasing,
which may
include
printing of the
Certificate of
Occupancy.
3.1 The None 60 minutes Building Official or
Certificate his authorized
shall be representative
signed by the
Building
Official or his
authorized
representative
.
3.2 The None 480 minutes Admin. Aide
Certificate will
be submitted
to the office of
the Mayor for
Signature.

Page 190
 3.3 The None 40 minutes
documents
shall be
sorted or
prepared for
endorsement
to the
concerned
offices
4 Claim permit and 4 The permit None 20 minutes Realesing Section
sign logbook or shall be
other transmittals released to Admin. Aide
for the applicant
acknowledgeme
nt
TOTAL Order of 1800 minutes
Payment
shall be
based on
the
schedule
of fees
prescribed
by the
National
Building
Code of
the
Philippine
s and the
Local
Revenue
Code

Page 191
3. Issuance of Fencing Permit
A permit is required before construction work, renovation or operation of any type of
building within the jurisdiction of the City of Naga, Cebu setting the acceptable levels of
safety for construction in compliance with the National Building Code of the Philippines.
Office or Division: Office of the Building Official (OBO)
Classification: Higly Technical
Type of Transaction: Government to Citizen (G2C)
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Four (4) copies of properly filled up andsigned Office of the Building Official (OBO)
Application Form for Fencing Permit
-Two (2) copiesof Locational orZoning Clearance City Planning Development Office
-Three (3) copies of Tax Clearance andCertified Office of the City Assessor
True Copy (CTC) of Tax Declaration.
-Two (2) copies of Consent and Authorityif Concerned Offices or Private
applicant is not the registered lot owner Professionals
-Two (2) copies of Original Certificate ofTitle Registry of Deeds or concerned Offices
(OCT)/ Transfer of Certificate of Title(TCT) or
Deed of Absolute Sale or Lot
-Locational Plan from LRA (If
Lessee,Contract of Lease)
-(2) copies of Affidavit of No complaints Private Individuals
from Adjoining Owner (4 sides)
-Two (2) copies of Special Power ofAttorney Private Individuals
(SPA) or Secretary's certificate ifthe applicant is
corporation
-Five (5) Sets Design plansand other documents, Private Individuals
signed and sealedby the concerned Design
Professionalsas follows:
A. Architectural Documents(Four (4) copies
of Materials,Technical Specifications and
General Conditions)
B. Civil / Structural Documents
C. Electrical Documents
D. Electronics Documents (if applicable)
E. Geodetic Documents
-Two (2) copies of Sketch Plan
-Two (2) photocopy of Valid ProfessionalLicenses
(PRC I.D.) signed andsealed and Professional
Tax Return(PTR) of all involved professionals
-Two (2) copies of Barangay Clearance

Page 192
-One (1) copy of the project's
-Affidavit of Undertaking (for documentsto
be submitted 30 days after the issuanceof
permits) as deemed necessary
-Vicinity Map, (as needed)
-Two (2) copies DPWH Clearance, ifproposed DPWH
fence is along National Highway
- Two (2) copies DENR Certificate-ECC/CNC as DENR
needed
- Two (2) copies of Building Permit Fee(Official Concerned Offices and Private
Receipt) Professionals
-The Applicant is also required to prepare a bill
board: 16”X22”

SAMPLE BILLBOARD (16" X 22")

FENCING PERMIT NO._________

DATE ISSUED:
OWNER:
LOCATION:

SUBMIT PICTURE OF THISIN 4R SIZE FOR

OCCUPANCY

NOTES:
- Please include this checklist when submitting the above-mentioned documentsfor your
application
-All the fully accomplished above-mentioned forms must be fastened in a LONG FOLDER
including the drawing plans and reports upon submission
'-Only COMPLETE and COMPLIANT application will be accepted
-Keep your CLAIM STUB at all times. "NO CLAIM STUB, NO RELEASE!" Policy
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1.0 Review, check None 30 mins Sorters of OBO
Accomplished and assess the
form together completeness
with all other of the
requirements submitted
documents if
it's in
accordance
with the

Page 193
 checklist
requirements.
1.1 Evaluate, None 60 mins Engineer
check and
review the
submitted Architect
plans and
documents if Electrical Engr.
it's in
accordance
with the
standards set
by National
Building Code
of the
Philippines
and other
statutory
requirements:
(Civil,
Architectural,
Electrical and
Electronics)
1.2 Conduct site None 480 mins Inspectorate Team
inspection of OBO
1.3 Assess and None 60 mins
compute fees
to be paid.
1.4 If the submitted None 240 mins Building Official
document are
compliant as to
the
requirements
upon the
evaluation and
site inspection,
the Section
Head shall
conduct final
evaluation and
approval of
such for
assessment,

Page 194
 Otherwise, if
application is
not compliant,
it shall be
endorsed for
compliance of
the applicant
2 Return on the 2.0 If the None 30 mins Building Official
date indicated application is and Assesssor of
in the stub, approved for OBO
submit Zoning payment, the
Clearance with order of
O.R. payment shall
and inquire be signed by
status of the the Building
application. If Official and
application is issued by the
ready for assessment
payment, pay personnel.
the required
fees, Otherwise
if application is
for compliance,
get the
documents,
comply with the
requirements
and go back to
step 1.
2.1 If the None 30 mins Officer of the day
application is
for compliance,
the personnel
in charge shall
return the
documents to
the applicant
for compliance
of the remarks
indicated in the
correction
sheet.
3 Present or 3.0 The receipt None 10 mins

Page 195
 submit the shall be Admin. Aide
Official Receipt accepted and
(OR) to the recorded and
Person In Client is Officer of the day
charge advised for the
schedule of
releasing.
3.1 The documents None 20 mins
shall be
processed and
prepared for
releasing
3.2 The plans shall None 60 mins Building Official
be signed by
the Building
Official or Admin. Aide
his/her
representative
and forward to
the employee
in-charge for
printing the
Fencing
Permit.
3.3 The documents None 40 mins Admin. Aide
shall be sorted
and prepared
for releasing
4 Claim the 4 The permit None 20 mins Releasing
permit and sign shall be Personnel/
the logbook or released to the Admin. Aide
other applicant.
transmittals for
acknowledgem
ent
TOTAL Order of 1080 mins
Payment
shall be
based on
the
schedule
of fees
prescribed

Page 196
 by the
National
Building
Code,
Zoning
Ord. and
the Local
Revenue
Code

4. Issuance of Certificate of Annual Inspection Report

Regulate and monitor all business establishments operating in the City to ensure their
compliance with applicable laws, standards, issuances, laws and regulations
To provide the public with the highest level of service in efficient, courteous, and
competent manner in order to create an environment that encourages economic
development and promotes investment in the City of Naga
Office or Division: Office of the Building Official (OBO)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: Enterprise / Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly Accomplished Application Form BPLO
One (1) copy of Inspection Report Office of the Building Official
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
Conduct Site 240 minutes Architect
Inspection
Engineer
1 Submit 1 Evaluate, review, None 3 minutes Admin. Aide
Accomplished check and
form together assess the
with all other application and
requirements compute fees to
be paid
1.1 If the application None 5 minutes
is approved for
payment, the
order of payment

Page 197
 shall be issued
by the
assessment
personnel.
2 Present or 2 The receipt shall None 10 minutes
submit the be accepted,
Official Receipt processed and
(OR) to the prepared for
Person In releasing
charge
2.1 The Application None 5 minutes Building Official /
shall be signed
by the Building Admin. Aide
Official or his/her
representative
and forward to
the employee in-
charge for
releasing.
3 Claim the permit 3 The permit shall None 3 minutes
and sign the be released to Admin. Aide
logbook or other the applicant.
transmittals for
acknowledgmen
t
TOTAL Order of 266 minutes
Payment
shall be
based on
the
schedule
of fees
prescribed
by the
National
Building
Code,
Zoning
Ord. and
the Local
Revenue
Code

Page 198
5. Issuance of Demolition Permit
A demolition permit is required before a property owner can legally demolish a structure.
Office or Division: Office of the Building Official (OBO)
Classification: Higly Technical
Type of Transaction: Government to Citizen (G2C)
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Four (4) copies Duly AccomplishedApplication Office of the Building Official (OBO)
Form signed and sealed by and architect or a
civilengineer on the total area to be demolished
-Two (2) copies of Barangay Clearance Concerned barangay
-Two (2) copies of Tax Clearance andCertified
True Copy (CTC) of Tax Declaration Office of the City Assessor
- Two (2) copies ofCertified copy of Tax
Declaration of the building
- Two (2) copies of Current Tax Receipt Office of the City Treasurer
- Two (2) copies ofLot Plan With Vicinity Map. Office of the City Assessor
- Two (2) copies ofConsent and Authorityif Concerned Offices or Private Individual
applicant is not the registered lot owner
- Two (2) copies of Original Certificate ofTitle Registry of Deeds or concerned Offices
(OCT)/ Transfer of Certificate of Title(TCT) or Deed
of Absolute Sale or Lot
-Locational Plan from LRA (If
Lessee,Contract of Lease)
- Two (2) copies ofSpecial Power ofAttorney (SPA) Private Individuals
or Secretary's certificate ifthe applicant is
corporation
- Two (2) copies of Demolition Permit Fee(Official Concerned Offices
Receipt)
NOTES:
- Please include this checklist when submitting the above-mentioned documents for your application
-- All the fully accomplished above-mentioned forms must be fastened in a LONG FOLDER including
the drawing plans and reports upon submission
-Only COMPLETE and COMPLIANT application will be accepted
--Keep your CLAIM STUB at all times. "NO CLAIM STUB, NO RELEASE!” Policy
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1 Evaluate, review, None 30 minutes Engineer
Accomplished check and
form together assess the Architect
with all other completeness of

Page 199
 requirements the submitted Electrical Engr.
documents if it's
in accordance
with the checklist
requirements
and in
accordance with
the standards set
by the National
Building Code of
the Philippines
and other
statutory
requirements
1.2 Conduct site None 480 minutes Inspectorate Team
inspection of OBO
1.3 Assess and None 60 minutes Admin. Aide
compute fees to
be paid. Engineer

Architect
1.4 If the submitted None 240 minutes Building Official
document are
compliant as to
the requirements
upon the
evaluation and
site inspection,
the Section Head
shall conduct
final evaluation
and approval of
such for
assessment,
Otherwise, if
application is not
compliant, it shall
be endorsed for
compliance of
the applicant
2 Return on the 2 If the application None 30 minutes Building Official
date indicated is approved for and Assessor of
in the stub, payment, the OBO

Page 200
 and inquire order of payment
status of the shall be signed
application. If by the Building
application is Official and
ready for issued by the
payment, pay assessment
the required personnel.
fees,
Otherwise if
application is
for
compliance,
get the
documents,
comply with
the
requirements
and go back to
step 1.
2.1 If the application None 30 minutes Officer of the day
is for
compliance, the
personnel in
charge shall
return the
documents to the
applicant for
compliance of
the remarks
indicated in the
correction sheet.
3 Present or 3 The receipt shall None 10 minutes Admin. Aide
submit the be accepted and
Official recorded and Officer of the day
Receipt (OR) Client is advised
to the Person for the schedule
In charge of releasing.
3.1 The documents None 20 minutes
shall be
processed and
prepared for
releasing

Page 201
 3.2 The Application None 60 minutes Building Official/
shall be signed
by the Building Admin. Aide
Official or his/her
representative
and forward to
the employee in-
charge for
releasing.
3.3 The documents None 40 minutes Admin. Aide
shall be sorted
and prepared for
releasing
4 Claim the 4 The permit shall None 20 minutes Releasing
permit and be released to Personnel/
sign the the applicant.
logbook or Admin. Aide
other
transmittals for
acknowledge
ment
TOTAL Order of 1020 minutes
Payment
shall be
based on
the
schedule
of fees
prescribed
by the
National
Building
Code,
Zoning
Ord. and
the Local
Revenue
Code

Page 202
6. Issuance of Indigenous Electrical Permit
In line with the primary objective of the Department of Energy to attain (90%) percent
household electrification by 2017, the City Government of Naga, Cebu through its Office
of the Building Official (OBO), is implementing the Rural Electrification program since
2013. Rural electrification is one of the top priorities of the local government in the
belief that provision of electric services will stimulate rural development, yield more
opportunitiesand improved quality of life to the indigent residents, most especially those
living in the far-flung areas in the City. In support of the DOE's program, the City
Council passed a resolution waiving the imposition of electrical permit fees of qualified
(indigent) households without access to electricity as certified by the Punong Barangay.
Office or Division: Office of the Building Official (OBO)
Classification: Higly Technical
Type of Transaction: Government to Citizen (G2C)
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Four (4) copies of properly filled upApplication Form Office of the Building Official (OBO)
for Indigenous Electrical Permit
-Four (4) copies of Fire Clearance with Official Receipt Bureau Of Fire Protection Office
-Three (3) copies of Tax Clearance andCertified True Office of the City Assessor
Copy (CTC) of Tax Declaration
- Two (2) copies Consent and Authority Concerned Offices or Private
if applicant is not the registered lot owner Professionals
- Two (2) copies of Original Certificate of Title (OCT)/ Registry of Deeds or concerned
Transfer of Certificate of Title (TCT) or Deed of Offices
Absolute Sale or Lot
-Locational Plan from LRA (If Lessee, Contract
of Lease)
- Two (2) copies of Special Power of Attorney (SPA) or
Secretary's certificate if the applicant is corporation
-Five (5) Sets of Survey /Design plansand other
documents, signed and sealedby the concerned Private Professionals
Design Professionalsas follows:
A. Architectural
B. Civil / Structural Documents
C. Electrical Documents
D. Plumbing Documents
-Three (3) photocopies of Valid ProfessionalLicenses
(PRC I.D.) signed andsealed and Professional Tax
Return(PTR) of all involved professionals
- Three (3) copies of Barangay Clearance

Page 203
 E. Barangay Certification for Toilet Ownership
F. Picture of the House with CR
G. Site Location Sketch
H O.R. Payment for Electrical Permit
-Affidavit of Undertaking (for documents
to be submitted 30 days after the issuance
of permits) as deemed necessary
-Vicinity Map, (as needed)
-Two (2) copies of Electrical Permit Fee Concerned Offices
(Official Receipt
NOTES:
- Please include this checklist when submitting the above-mentioned documents for your
application
-- All the fully accomplished above-mentioned forms must be fastened in a LONG FOLDER
including the drawing plans and reports upon submission
-Only COMPLETE and COMPLIANT application will be accepted
--Keep your CLAIM STUB at all times. "NO CLAIM STUB, NO RELEASE!” Policy
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1.0 Review, check None 30 minutes Sorters of OBO
Accomplished and assess the
form together completeness of
with all other the submitted
requirements documents if it's
in accordance
with the
checklist
requirements.
1.1 Evaluate, check None 720 minutes Admin. Aide
and review the
submitted plans
and documents
and other
statutory
requirements,
Give back to
client for Fire
Safety
Requirement.
1.2 Conduct site None 240 minutes Admin. Aide
inspection
1.3 Assess and

Page 204
 compute fees to
be paid and
Prepares
Endorsement
form for Bureau
of Fire
Protection with
Assessment
fee, give to
client and set
schedule of
inspection
1.4 If the submitted None 480 minutes Building Official
document are
compliant as to
the
requirements
upon the
evaluation and
site inspection,
the Section
Head shall
conduct final
evaluation and
approval of such
for assessment,
Otherwise, if
application is
not compliant, it
shall be
endorsed for
compliance of
the applicant
2 Return on the 2.0 If the application None 30 minutes Building Official
date indicated is approved for and Assessor of
in the stub, payment, the OBO
submit FSEC order of
and Zoning payment shall
Clearance be signed by the
with O.R. Building Official
and inquire and issued by
status of the the assessment
application. If personnel.

Page 205
 application is
ready for
payment, pay
the required
fees,
Otherwise if
application is
for
compliance,
get the
documents,
comply with
the
requirements
and go back to
step 1.
2.1 If the application None 30 minutes Officer of the day
is for
compliance, the
personnel in
charge shall
return the
documents to
the applicant for
compliance of
the remarks
indicated in the
correction
sheet.
3 Present or 3.0 The receipt shall None 10 minutes Admin. Aide
submit the be accepted
Official and recorded Officer of the day
Receipt (OR) and Client is
to the Person advised for the
In charge schedule of
releasing.
3.1 The documents None 20 minutes
shall be
processed and
prepared for
releasing
3.2 The plans shall None 480 minutes Building Official
be signed by the

Page 206
 Building Official Admin. Aide
or his/her
representative
and forward to
the employee
in-charge for
printing the
Building Permit
Certificate.
3.3 The Building Building Official or
Official shall his authorized
sign the Building representative
Permit
Certificate.
3.4 The Building None 240 minutes Admin. Aide
Permit
Certificate and
Enforcement
form will be
submitted to the
office of the
Mayor for
Signature.
3.5 The documents None 40 minutes
shall be sorted
and prepared
for releasing
4 Claim the 4 The permit shall None 20 minutes Releasing
permit and be released to Personnel/
sign the the applicant.
logbook or Admin. Aide
other
transmittals for
acknowledge
ment
TOTAL Order of 2400 minutes
Payment
shall be
based on
the
schedule
of fees
prescribed

Page 207
 by the
National
Building
Code,
Zoning
Ord. and
the Local
Revenue
Code

7. Issuance of Excavation Permit

A demolition permit is required before a property owner can legally demolish a structure.
Office or Division: Office of the Building Official (OBO)
Classification: Technical
Type of Government to Citizen (G2C)
Transaction:
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Four (4) copies Duly AccomplishedApplication Office of the Building Official (OBO)
Form signed and sealed by and architector a civil
engineer on the total area to be excavated.
-Two (2) copies of Barangay ExcavationClearance Concern office
-Two (2) copies of Tax Clearance andCertified True Office of the City Assessor
Copy (CTC) of Tax Declaration
-Two (2) copies ofCurrent Tax Receipt Office of the City Treasurer
-Two (2) copiesof Lot Plan/ Sketch Plan Office of the City Assessor
WithVicinity map signed and sealed by Geodetic
Engineer
-Two (2) copies of Consent and Authorityif Concerned Offices or Private Individual
applicant is not the registered lot owner
-Two (2) copies of Original Certificate ofTitle (OCT)/ Registry of Deeds or concerned Offices
Transfer of Certificate of Title(TCT) or Deed of
Absolute Sale or Lot
-Locational Plan from LRA (If
Lessee,Contract of Lease)
-Two (2) copies of Special Power ofAttorney (SPA) Private Individuals
or Secretary's certificate if the applicant is
corporation

Page 208
- Two (2) copiesof Excavation Permit Fee(Official Concerned Offices
Receipt)
- Two (2) copiesDPWH Clearance, ifproposed DPWH
Excavation is along National Highway
-Only COMPLETE and COMPLIANT application will be accepted
--Keep your CLAIM STUB at all times. "NO CLAIM STUB, NO RELEASE!” Policy
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1 Evaluate, review, None 30 minutes Engineer
Accomplishe check and
d form assess the
together with completeness of Architect
all other the submitted
requirements documents if it's Electrical Engr.
in accordance
with the checklist
requirements
and in
accordance with
the standards set
by the National
Building Code of
the Philippines
and other
statutory
requirements
1.1 Conduct site None 480 minutes Inspectorate Team
inspection of OBO
1.2 Assess and None 40 minutes Admin. Aide
compute fees to
be paid. Engineer

Architect
1.3 If the submitted None 240 minutes Building Official
document are
compliant as to
the requirements
upon the
evaluation and
site inspection,
the Section Head
shall conduct
final evaluation

Page 209
 and approval of
such for
assessment,
Otherwise, if
application is not
compliant, it shall
be endorsed for
compliance of
the applicant
2 Return on the 2 If the application None 30 minutes Building Official
date is approved for and Assessor of
indicated in payment, the OBO
the stub, order of payment
and inquire shall be signed
status of the by the Building
application. If Official and
application is issued by the
ready for assessment
payment, pay personnel.
the required
fees,
Otherwise if
application is
for
compliance,
get the
documents,
comply with
the
requirements
and go back
to step 1.
2.1 If the application None 30 minutes Officer of the day
is for
compliance, the
personnel in
charge shall
return the
documents to the
applicant for
compliance of
the remarks
indicated in the

Page 210
 correction sheet.
3 Present or 3 The receipt shall None 10 minutes Admin. Aide
submit the be accepted and
Official recorded and Officer of the day
Receipt (OR) Client is advised
to the Person for the schedule
In charge of releasing.
3.1 The documents None 20 minutes Admin. Aide
shall be
processed and
prepared for
releasing
3.2 The Application None 60 minutes Building Official
shall be signed
by the Building Electrical Engr.
Official or his/her
representative Admin. Aide
and forward to
the employee in-
charge for
releasing.
3.3 The documents None 40 minutes Admin. Aide
shall be sorted
and prepared for
releasing
4 Claim the 4 The permit shall None 20 minutes Releasing
permit and be released to Personnel/
sign the the applicant.
logbook or Admin. Aide
other
transmittals
for
acknowledge
ment
TOTAL Order of 1000 minutes
Payment
shall be
based on
the
schedule
of fees
prescribed

Page 211
 by the
National
Building
Code,
Zoning
Ord. and
the Local
Revenue
Code

Page 212
Human Resource Division
External Services

Page 213
 1. Issuance of Service Record
This is the preparation of Service Records of employees (existing and previous or
separated) as requested by respective employees or their authorized
representatives or whenever deemed.
Office or Division: Human Resource Division (HRD)
Classification: Simple
Type of Transaction: G2C
Who may avail: Existing and former employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Authorization Letter (if the requestor is not the employee)
ID of the employee and authorized
person(SSS,GSIS,COMELEC,Passport, Postal or any
government issued ID)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Employee 1 Verifies the entry None 2 minutes Admin. Aide
/Authorized and advises the
Representative client for any
logs the request discrepancy
and completely
fill-in the required
data
2 Wait while the 2 Prepares the None 25 minutes
Service Record Service Record (for records
is prepared with no
discrepancy)
3 Reviews the 3 Endorse the None 5 minutes
Service Record Service Record
for HRMO’s
signature
4 Wait while the 4 HRMO reviews None 10 minutes HRMO
document is and sign the
reviewed and Service Record
signed by HRMO
5 Receives the 5 Releases the None 2 minutes Admin. Aide
Service Record Service Record
for Mayor’s and let the
Signature employee/repres
entative sign the
HR copy
TOTAL 44 minutes

Page 214
2. Issuance of Certificate of Employment
This i s the preparation of the certification that an individual has been employed or hired
by the agency at a particular period and receiving a particular pay/rate as well as the
individual’s duties if deemed and upon presentation of supervisor’s declaration.

Office or Division: Human Resource Division

Classification: Simple
Type of Transaction: G2C
Who may avail: Existing and former employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Authorization Letter (if the requestor is not the employee)
ID of the employee and authorized
person(SSS,GSIS,COMELEC,Passport, Postal or any
government issued ID)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Employee 1 Verifies the entry, None 2 minutes Admin. Aide
/Authorized advises the client
Representative for any
logs the request discrepancy and
and completely indicate a control
fill-in the required number
data
2 Wait while the 2 Prepares the None 25 minutes
Certificate of Certificate of (for records
Employment is Employment with no
prepared discrepancy)
3 Reviews the 3 Revises/Endorse None 3 minutes
Certification s the Certification
to HRM Assistant
4 Wait while the 4 Administrative None 10 minutes Admin. Officer
document is Assistant verifies
reviewed and countersigns
the Certification

Endorses the HRMO

Certification to
HRMO IV

HRMO IV reviews
and signs the
Certification

Page 215
5 Receives the 5 Releases the None 2 minutes Admin. Aide
Certificate of Certificate of
Employment for Employment and
Mayor’s let the employee
Signature sign the HR copy
TOTAL 42 minutes

3. Issuance of Certificate of No Pending Administrative Case

This is the facilitation and preparation or issuance of certification of No Pending
Administrative Case as far as HRD record is concerned. And this is issued upon
request of an employee.
Office or Division: Human Resource Division
Classification: Simple
Type of Transaction: G2C
Who may avail: Existing and former employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Authorization Letter (if the requestor is not the From the employee
employee)
ID of the employee and authorized person(SSS, GSIS, From the employee
COMELEC, Passport ,Postal or any government issued ID)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Employee 1 Verifies the entry, None 2 minutes Admin. Aide
/Authorized advises the client
Representative for any
logs the request discrepancy and
and completely indicate a control
fill-in the required number
data
2 Wait while the 2 Prepares the None minutes Admin. Officer
Certification is Certification (for records
prepared with no
discrepancy
3 Reviews the 3 Revises/Endorses None 3 minutes Admin. Aide
Certification the Certification to
HRMO IV
4 Wait while the 4 HRMO IV reviews None 10 minutes HRMO
document is and signs the

Page 216
 reviewed Certification
5 Receives the 5 Releases the None 2 minutes Admin. Aide
Certification Certification and
let the employee
sign the HR copy
TOTAL 17 minutes

4. Filing of Grievance
This is the facilitation and initial process of filing a grievance complaint against the
agency or an official of the agency on his/ her mismanagement or unfair practices in the
office.
Office or Division: Human Resource Division
Classification: Complex
Type of Transaction: G2C
Who may avail: All employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Completely filled in Grievance Form HRD
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit Letter 1 Receive document None 10-30 minutes Admin. Officer
of Complaint and check for incident depending on
or Grievance details or conduct the validity and
Form initial interview to seriousness of
deternine validity and the complaint HRMO
jurisdiction of
complaint/case.
2 Receive 2 Facilitate the process None Depending on
information on of settling or the
the process answering the seriousness of
whenever complaint the complaint/
deemed case
3 Get or 3 Inform both None
provided with complainant and
the result of person complained of
the complaint of the result through
issuance of
necessary document
TOTAL

Page 217
Office of the City Mayor
External Services

Page 218
1. Action on Request for AICS
Approval and release of direct financial or material assistance to individuals and their
families for on demand request for assistance to individuals in crisis situation (AICS).
Office or Division: Office of the City Mayor
Classification: Complex
Type of Transaction: G2C
Who may avail: Individuals, or their authorized representatives, who are in crisis
situations based on the assessment and recommendation of the city
social welfare and development officer and duly approved by the
local chief executive
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Burisal Assistance
1. Death Certificate CHO
2. Funeral Contract Funeral Service
3. Certificate of Indigency Barangay
4. Certificate of Residency Barangay
5. Voter’s ID/ Voter’s Certificate COMELEC
• Deceased & Claimant
6. Purok Certificate Purok President
Hospitalization Assistance
1. Medical Abstract Hospital
2. Final Billing Hospital
3. Laboratory request & prescription Hospital
4. Certificate of Indigency Barangay
5. Voter’s ID/ Voter’s Certificate COMELEC
6. Purok Certificate Purok President
Medical Assistance
1. Medical Abstract Hospital
2. Laboratory request & prescription Hospital
3. Certificate of Indigency Barangay
4. Voter’s ID/ Voter’s Certificate COMELEC
5. Purok Certificate Purok President
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit request 1.0 Screen and vet None 5 minutes Admin. Aide
and supporting request based
documents for on supporting
transportation documents
assistance, 1.1 Assess and None 1 hour Assigned Social
medical recommend Welfare Officer

Page 219
 assistance, burial assistance
assistance, 1.2 Process None 2 days or less Internal Audit
educational documents for Service, City Budget
assistance, food financial or Officer, City
assistance, material Accountant, City
provision of assistance Treasurer
personal
protective
equipment
2 Claim Financial 2.0 Notify client None 1 minute Admin. Aide
or material 2.1 Release None 1 minute Admin. Aide
assistance financial CTO
assistance
2.2 Release None 1 minute Admin. Aide
material
assistance and Assigned SWO
TOTAL 2 days, 1 hour
& 8 minutes

2. Action on Request for Mayor’s Permit, Certification, Lease Contract

Approval and release of permit, certification, and lease contract from the local chief
executive for legal purposes to individuals or their authorized representatives.
Office or Division: Office of the City Mayor
Classification: Simple
Type of G2C
Transaction:
Who may avail: Individuals, or their authorized representatives, who need written
permit, clearance, or certification from the local chief executive for
legal purposes.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Permit to Lease
a. Letter of Intent, indicating the following:
- Lessee’s complete name and home address
- Complete business name
- Contact number
b. Lessee’s Purok Certificate
c. Lessee’s Barangay Certificate
d. Voter’s ID/ Certificate

Page 220
e. Endorsement from City Treasurer’s Office
Contract of Lease
a. Signed Permit to Lease
b. Official Receipt (Advance Rental & Security Deposit)
c. Letter of Intent
d. Lessee’s Purok Certificate
e. Lessee’s Barangay Certificate
f. Voter’s ID/ Certificate
g. Endorsement from City Treasurer’s Office
Mayor’s Special Permit (Special Activities and Events)
a. Letter of Intent, indicating the following:
- Permittee’s complete name and home address
- Activity/ Event
- Event’s date, time and schedule
- Contact Number
b. Voter’s ID/ any ID with City of Naga address
Mayor’s Permit (Local Employment)
a. NBI Clearance/ Police Clearance
b. Purok Certificate
c. Barangay Clearance
d. PESO Registration Slip
e. Official Receipt of payment
Certificate of Appearance
a. Attendance Sheet
Mayor’s Ad Hoc Endorsement (PNP Recruitment)
a. NBI Clearance/ Police Clearance
b. Purok Certificate
c. Barangay Clearance
Mayor’s Clearance (No Known Formal Employment – ESC Scholarship Grant)
a. BIR Certificate of No Income Tax Return
b. Purok Clearance (Parent/ Guardian)
c. Barangay Certificate of Indigency (Parent/ Guardian)
d. If guardian, affidavit of guardianship or letter from parent
stating reason of guardianship
Mayor’s Recommendation (Employment)
a. NBI Clearance/ Police Clearance
b. Purok Certificate
c. Barangay Clearance
d. PESO Registration Slip
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit request 1.0 Screen and vet None 5 minutes Private Sec.

Page 221
 and supporting request based on
documents supporting
documents
1.2 Draft permit or None 30 minutes
clearance for
signature by the
local chief
executive
1.3 Release signed None 1 minute
permit or
clearance
2 Submit request 2.0 Screen and vet None 5 minutes Community Affairs
and supporting request based on Asst.
documents supporting
documents
2.1 Draft lease None 30 minutes
contract for
signature by the
local chief
executive
2.2 Release signed None 1 minute
lease contract
TOTAL 72 minutes

3. Action on Request for Assistance or Appointment for Actual or

Virtual Clients/ Visitors
Response and accommodation provided to individuals or groups who need assistance
from or request for appointment with the local chief executive.

Office or Division: Office of the City Mayor

Classification: Simple
Type of G2C
Transaction:
Who may avail: Individuals or groups who need assistance from or request for
appointment with the local chief executive
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

Page 222
1 Submit 1.0 Receive request None 1 minute Private Sec. II
written or for assistance or
walk-in appointment
request 1.1 Schedule or None 5 minutes
Queue for
appointment
2 Wait for turn 2.0 Provide seats in None Within the hour
or schedule waiting area or day
of 2.1 Provide assistance None Within the hour
appointment as instructed by or day
local chief
executive
TOTAL

Page 223
Office of the City Legal Officer
External Services

Page 224
1. Filing of Administrative Complaints
For the filing of administrative complaints against Government officials or employees.
Office or Division: Office of the City Legal Department
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original copy & 3 photocopies of:
Complaint –Affidavit pursuant to 2017 Rules on Client
Administrative Cases in the Civil Service
Supporting Documents / Records Client
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit the 1 Receive the None 20 minutes Receiving Clerk
required required City Legal services
documents to documents and
the receiving check for
section completeness
TOTAL None 20 minutes

2. Request for Free Legal Advice

The City Legal Services gives free legal advice to City constituents. The client will
register and be interviewed by the receiving clerk. A legal assistance assessment form
will be given to be properly accomplished by the client. The form will be the basis of the
Assistant Legal Officer in referring the client to the appropriate lawyer.
Office or Division: Office of the City Legal Department
Classification: Complex
Type of Transaction: G2C- Government to Citizen
Who may avail: City Constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Supporting documends related to the legal assistance needed
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Registration in 1.0 Referral of None 5 minutes Receiving Clerk
the Legal assignment City Legal Services
Assistance log

Page 225
 book.
2 Filling up of 2.0 Interview of None 10 minutes Legal Researcher
Legal client City Legal Services
Assistance form 2.1 Refer to None 5 minutes Receiving Clerk
designated City Legal Services
officer for
assignment
2.2 Evaluation of None 10 minutes Assistant City
request Attorney/ Designated
Officer
City Legal Services
2.3 Simplification of None 30 minutes Attorney
facts and issues City Legal Services
2.4 Rendering of None 30 minutes Assigned lawyer
legal advice City Legal Services
TOTAL 1 hour & 30
minutes

Page 226
Office of the City Legal Officer
Internal Services

Page 227
1. Submission of Requests for Legal Opinions and Representation
For requests seeking legal opinion and/or representation, the concerned party must
submit a written request with supporting documents.
Office or Division: Office of the City Legal Officer
Classification: Complex
Type of Transaction: G2C- Government to Government
Who may avail: City Government Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Written request for Legal Opinion or City Government Department/ Office seeking
Representation (2 copies) Legal Opinion/ Representation
Supporting Documents/ Records (2 copies) City Government Department/ Office seeking
Legal Opinion/ Representation
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit the 1 Receive the None 5 minutes Receiving Clerk
required required City Legal Services
documents to documents and
the Receiving check for Or
Section completeness
Designated Email
Administrator
Or City Legal Services

Forward the
required
documents to
the City Legal
Services
through the
LGIS

Or

Email the
required
documents to
citylegalnagace
[email protected]
TOTAL 5 minutes

Page 228
2. Request for Certification of No Pending Administrative Case
For requests by City Government employees or officials seeking Certifications of No
Pending Administrative Case for clearance or loan purposes.
Office or Division: Office of the City Legal Officer
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: City Government Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For general clearance, membership/ loan
Notarized (if applicable) request form – Client
Request for Clearance/ Certification Form
Photocopies of valid ID (2 copies) Client
Latest appointment paper Client
For retirement, terminal leave, resignation and transfer
Notarized (if applicable) request form – Human Resource Division
Request for Certification and Signing of
General Clearance Form
Photocopies of valid ID (2 copies) Client
Latest appointment paper Client
Regional Trial Court Clearance Regional Trial Court
Metropolitan Trial Court Clearance Metropolitan Trial Court
Office of the City Prosecutor Clearance Office of the City Prosecutor
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit the 1 Receive the required None 10 minutes Receiving Clerk
required documents and check City Legal Services
documents to for completeness;
the Receiving interview the
Area applicant and issue
Claim Stub with
contact number
2 Verification of office None Up to 1 day Records Staff
records for pending City Legal Services
administrative case, if
any
3 Preparation of None 30 minutes Records Staff
Clearance/ City Legal Services
Certification
4 Review of None 15 minutes Records Officer
Certification City Legal Services

Page 229
5 Signing of None Up to 1 day City Attorney/
Certification Authorized Signatory
City Legal Services
6 Recording and None 10 minutes Receiving Clerk
releasing of City Legal Services
documents
TOTAL 1- 3 days

Page 230
Department of Public Services
External Services

Page 231
1. Request of Services (Housekeeping, Landscaping, Water works and
Electrical)
Provide assistance in terms of cleaning and maintaining, plumbing and electrical works.
Office or Division: Department of Public Services
Classification: Simple
Type of Transaction: G2C; G2B; G2G
Who may avail: Citizen, Community, Business & Government Agencies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter for a particular assistance Requesting Office/Business/ Citizen
needed (Housekeeping, Landscaping,
Water Works or Electrical)
Approved request letter by City Office of the City Mayor/ City Administrator
administrator or City Mayor
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Present 1 Receive the None 10 minutes Admin. Aide
approved letter letter and
by the City provide tentative
Mayor or City schedule to
Administrator client
2 Wait 2 Endorse to in- None Actual Park Maintenance
charge or (Depends in General Foreman
concerned the scale of Housekeeping
section the areas
needed of Public Services
Officer
assistance.) Electrical
3 Update/ inform
client of the City Engineer
actual schedule Repair and
or confirm Maintenance
schedule
through call or Admin. Aide
text Landscaping
TOTAL

Page 232
Information Technology Section
Internal Services

Page 233
1. Request for Technical assistance to different units on various IT
concerns
Provide assistance to all internal transaction, including software and hardware
concerns.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU- Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request For Repair and Maintenance Form GSO
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Request for 1 Provide the None 5 minutes Computer
technical Request for Programmer
assistance Inspection Form
(RFIF) Admin. Aide
2 Fill up the 2 Receive the RFIF None 20 minutes
JO Staff
RFIF
3 Wait for the 3 Set a Schedule None 20 minutes Computer
schedule of Programmer
inspection
Admin. Aide

JO Staff
4 Repairs 4 Diagnose None 1 hour Computer
5 Waiting for the 5 Repair None 2 hours Programmer
Repair
Admin. Aide
TOTAL 3 hours and 45
minutes

2. Request for Inspection of Purchased and Delivered I.T Goods and

Services
Inspection of purchased and delivered ICT equipment and goods in different offices.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)

Page 234
Who may avail: LGU- Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request For Inspection of Purchased Form GSO
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Request for 1 Provide the None 5 minutes Computer
Inspection of Request for Programmer
Purchased Inspection of
and delivered Purchased and Admin. Aide
IT Goods and Delivered IT
JO Staff
Services Goods and
Services Form
2 Fill up the 2 Receive the None 15 minutes Computer
Request Request Programmer
Inspection of Inspection of
Purchased Purchased and
Admin. Aide
and delivered delivered IT
IT Goods and Goods and
Services Services
3 Wait 3 Set a Schedule None 15 minutes Computer
4 Present the 4 Inspection None 20 minutes Programmer
Item to be
inspected Admin. Aide

JO Staff
TOTAL 55 minutes

3. Request of Graphics and Media for Requesting Department

This service is requested by the various offices in the LGU. Layouts and designs are
created for different activities and programs.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU- Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Request for 1 Provide the None 5 minutes Computer

Page 235
 Graphics and Request for Programmer
Media Graphics and
Media Form Admin. Aide

JO Staff
2 Wait 2 Design and edit None 1 hour Computer
the request Programmer
graphics and
media Admin. Aide

JO Staff
TOTAL 1 hour and 5
minutes

4. Request for New Household Card

This service is requested to all constituents of 28 barangays in the City of Naga in
issuance of new and replacement of lost Household Card.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU- Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Purok Certificate Purok
Barangay Residency Barangay Hall
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Request for 1 Provide the None 5 minutes Computer
Household Household Programmer
Card Information
Form Admin. Aide
2 Fill up the 2 Receive the None 2 minutes
JO Staff
Household Household
Information Information
form Form
3 3 Verify the None 5 minutes
household data
information

For New For new

Page 236
 Household Household :
Present these Check the
requirements: requirements
1. Purok 1. Purok
Certificate Certificate
2. Barangay 2. Barangay
Residency Clearance
3. Attahched 3. Attached
picture of the picture of the
House house
For Lost For Lost
Household Household
Card Card
Present these Check the
requirements: requirements
1. Purok 1.Purok
Certificate Certificate
2. Barangay 2.Barangay
Residency Residency
4 Waiting for 4 Check if the None 4 minutes Computer
Verification names indicated Programmer
in the household
infomarmation Admin. Aide
form are valid.
JO Staff
5 Waiting for the 5 Print the NONE 4 minutes
Household household cards
Card
TOTAL 20 minutes

Page 237
Office of the City Planning and Development
Coordinator
External Services

Page 238
1. Issuance of Locational Clearance
Office or Division: Office of the City Planning and Development Coordinator (OCPDC)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: Building Permit Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Perspective drawing w/ vicinity map and Site Owner / Client
Development (Photocopy)
Tax Declaration (Photocopy) Assessor’s Office
Sketch Plan (Photocopy) Assessor’s Office / Geodetic Engr.
Barangay & Tax Clearance (Photocopy) Barangay Hall and Treasurer’s Office
Bill of Materials and Specs duly signed by Civil Owner / Client
Engineer / Architect
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Secure& fill up 1 Provide None 5 minutes Draftsman
application form application form &
checklist of
requirements
2 Submit all 2 Evaluate the None 10 minutes City Planning & Devt.
requirements to submitted Coordinator
CPDC Staff documents from
after verification OBO. Review,
of documents conduct Draftsman
from OBO assessment and
advise client for
the schedule of
inspection.
Encode details to
CNIS System.
3 Pay to the 3 Receive payment Locational 15 minutes LRCO
cashier Clearance CTO-Cashier Section
fee
(see
following
excerpt
from the
Local
Revenue
Code
2012)

Page 239
4 Present the 4 Receive the None 15 minutes Draftsman
O.R. to the O.R.Prepare the
CPDC Staff Locational
Clearance and City Planning & Devt.
Coordinator
have it signed by
the CPDC.
5 Sign the 5 Have the client None 5 minutes Client
Logbook and signed the
claim the logbook and
Locational releases the
Clearance Locational
Clearance.
TOTAL 45 minutes

Article D. Permit Fee for Zoning/ Locational Clearance

Section 3D.01. Imposition of Fee. There shall be collected a Mayor’s Permit Fee for issuance of
Zoning/ Locational Clearance fees at rates in accordance with the following schedule:
a) Zoning / Location Clearance
1. Residential structure single or detached other that apartments/ townhouses, dormitories and
subdivision/ condominiums projects, the project cost of which is:
= P 100,000.00 and below - P 110.00
= over P 100,000.00 - 110.00 + 1/10 of 1% of cost in excess of P100,000.00
2. Apartments
= Five (5) doors & below - P 220.00
= More than five doors - P 220.00 + 55.00 for every door in excess of five (5)
3. Dormitories
= Ten (10) rooms & below - P 220.00
= More than ten (10) rooms - P 220.00 + 55.00 for every room in excess of ten (10)
4. Institutional, the project cost of which is:
= P 100,000.00 and below - P 220.00
= Over P 100,000.00 - P 220.00 + 1/10 of 1% of cost in excess of P100,000.00
5. Commercial, Industrial, Agro-industrial of the project cost of which is:
= P 100,000.00 and below - P 550.00
= Over P 100,000.00 - P 550.00 + 1/10 of 1% of cost in excess of P100,000.00
6. Special Uses/ Special Projects including memorial parks, the project cost of which is:
= P 100,000.00 and below - P 440.00
= Over P 100,000.00 - P 440.00 + 1/10 of 1% of cost in excess of P100,000.00
7. Expansion/ Alteration (affected areas/ cost of expansion only) – same as original application
8. Temporary Use Permit - P 500.00

2. Issuance of Business Zoning Certification

Office or Division: Office of the City Planning and Development Coordinator (OCPDC)
Classification: Simple

Page 240
Type of Transaction: G2B
Who may avail: Building Permit Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Simple business – Tax Declaration (Sari-sari store, Assessor’s Office / Client
karenderia and etc.)
Light business – Tax Declaration. Sketch Plan, Assessor’s Office / Client
Establishment Photos (Water Refilling Station, Event
Center and etc.)
Heavy business – Needs Variance, Checklist CPDC Office
Requirements (Manufacturing, Industrial, Repair
Shops and etc.)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
For New Application
1 Submit to BPLO 1 Receive from None 5 minutes Draftsman
the application BPLO the
of Business requirements and
Zoning verify tax Admin. Aide
Certificate with declaration/lot
required number if
documents. business is
conforming to its
land use. If not,
request for
reclassification of
land use.
2 Pay to the 2 Receive payment P 50.00 10 minutes LRCO
cashier CTO-Cashier
Section
3 Present O.R to Issuance of None 5 minutes
CPDO Staff Business Zoning Admin. Aide
Certificate
TOTAL P 50.00 20 minutes
For Renewal Application
1 Submit to BPLO 1 Issuance of P 50.00 5 minutes Admin. Aide
the application Business Zoning
of Business Certificate
Zoning
Certificate
TOTAL P 50.00 5 minutes

Page 241
3. Issuance of Lot Zoning Certification
Office or Division: Office of the City Planning and Development Coordinator (OCPDC)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: Applicants pertaining to lot & disposition & acquisition or for inquiry
purposes
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Declaration Assessor’s Office / Client
Sketch Plan Assessor’s Office / Geodetic Engr.
Land Classification Status (if not titled) CENRO Argao
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Request for a 1 Advise client to None 5 minutes Draftsman
Lot Zoning submit
Certification requirements to
from CPDC CPDC Staff
Staff
2 Submit all the 2 Receive all the None 10 minutes
requirements documents and
needed to the evaluate the
CPDC Staff existing land use
3 Pay to the 3 Receive payment P 80.00 10 minutes LRCO
cashier CTO-Cashier
4 Present OR to 4 Prepare the Lot None 5 minutes Draftsman
CPDC Staff Zoning Certificate
and have it signed
by the CPDC Admin. Aide
5 Claim the Lot 5 Release the Lot None 1 minute Draftsman
Zoning Zoning Certificate
Certificate to the client
TOTAL P 80.00 31 minutes

Page 242
Office of the City Health Officer - Infirmary
External Services

Page 243
1. Encoding of Live Birth and Death Certificates
Facts of a person’s birth and death of a person shall be encoded on the certificate.

Office or Division: CHO-Infirmary (CHO-I) – Administrative Office

Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: Hospitals, Birthing Centers & Funeral Homes
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Live Birth Data Sheet Administrative Office CHO-I
Certificate of Death Funeral Homes
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit the duly 1 Receive the None 5 minutes JO Staff
filled out and document and
signed check/interview
Certificate to the data provided
admin staff in by client
charge.
1.1 Encode data to None 5 minutes
Certificate of
Live Birth /
Death form
2 Receive 2 Provide copy for None 2 minutes
accomplished record keeping
the Certificate
3 Register Live Receive the P 0.00 – 15 minutes Admin. Aide/
Birth / Death document and 250.00 Registration Officer
Certificate to assign registry CCR
LCRO number for
registration
TOTAL P 250.00 27 minutes

2. Processing of PhilHealth Benefit for Admitted Patients

Processing client eligibility for PhilHealth benefit use.
Office or Division: CHO-Infirmary (CHO-I) – Administrative Office
Classification: Simple
Type of Transaction: G2C

Page 244
Who may avail: Hospital patients with PhilHealth
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Claim Signature Form, Claim Form - 2, Claim Form -
Administrative Office / Billing Section /
3, Claim Form - 4, PhilHealth Member Registration
Information Section CHO-I
Form, PhilHealth Benefit Eligibility Form / MDR
Statement of Account Billing / Cashiering Section CHO-I
Point of Service Registration Slip Medical Social Worker Office CHO-I
Certificate of Live Birth CCR
Certificate of Marriage CCR
Voter’s Certification COMELEC
NBI Clearance NBI Office
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 1 Informs client to None 5 minutes Nurse
provide the
necessary forms
and fill out the
required
documents
2 Fill out required None 30 minutes
documents to
avail PhilHealth
benefit (Claim
Signature Form,
Claim Form - 2,
Claim Form - 3,
Claim Form - 4,
PhilHealth
Member
Registration Form,
PhilHealth Benefit
Eligibility Form
3 Submit the duly 3 Receive None 5 minutes Nurse
accomplished and documents for
signed PhilHealth data checking
forms and and confirmation
required
documents
TOTAL 40 minutes

Page 245
3. Medical Certificate Issuance
Patients / SO requesting for medical certificate from their current or previous admission.
Office or Division: CHO-Infirmary (CHO-I) – Administrative Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Admitted hospital patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Official Receipt Billing / Cashiering Section CHO-I
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Approach in 1 Interview client for None 2 minutes JO Staff
charge in the purpose of
administrative certification and
office inform of the fees
1.1 Retrieve patient None 5 minutes
record
2 Pay the 2 Receive payment P 30.00 3 minutes Admin. Aide
specified and issue OR Billing Section
amount for
medical
certificate fee
3 Show OR to in 3 Prepare medical None 5 minutes JO Staff
charge certificate
3.1 Medical certificate None 3 minutes
forwarded to the
designated
physician for
verification and
signature
4 Claim your 4 Give accomplished None 1 minute
medical certificate
certificate
TOTAL P 30.00 14 minutes

4. Newborn Screening Test

Performance of newborn screening tests to outside of the facility patients.
Office or Division: CHO-Infirmary (CHO-I) – Administrative Office

Page 246
Classification: Simple
Type of Transaction: G2C
Who may avail: Infants delivered outside the facility
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Baby book or Immunization Card Facility where the infant was delivered
Payment slip Administrative Office CHO-I
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Approach in 1 Check the client’s None 3 minutes Nurse
charge in the child’s baby book /
administrative immunization card,
office issue request slip
and let client pay for
the fee
2 Show request 2 Receive request P1,800.00 3 minutes Admin. Aide
slip and pay the slip, process Billing Section
specified amount payment and issue
for newborn OR
screening test.
3 Show OR to 3 Perform newborn None 5-10 minutes Nurse on duty
nurse in charge screening test
of performing the
test.
TOTAL P1,800.00 11-16 minutes

5. Claiming of Newborn Screening Test Results

The newborn screening result will be released two to three months after the infant’s
newborn screening test was performed.
Office or Division: CHO-Infirmary (CHO-I) – Administrative Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Infants whose newborn screening tests are performed on the facility
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Any valid government issued ID card Any government agency
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Approach in 1 Verify proof of None 1 minute Nurse
charge in the identification from

Page 247
 administrative claimant
office
2 2 Retrieve record None 5 minutes Admin. Aide
and provide copy Billing Section
to client. Let
him/her sign
before giving the
copy.
TOTAL 6 minutes

6. Claiming of Official RTPCR Test Results

Issuance of official results to clients tested with RTPCR test.
Office or Division: CHO-Infirmary (CHO-I) – Administrative Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Clients whose RTPCR tests performed by the facility’s laboratory
technician
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Any valid government issued ID card Any government agency
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Approach in 1 Verify proof of None 1 minute Admin. Aide
charge in the identification from
administrative claimant and filling
office out of request form
1.1 Receive request slip None 2 minutes
and provide claimant
a copy of the result.
1.2 If the claimant’s None 5 minutes
official result is not
yet released provide
certification instead.
1.3 Have the certification None 5-10 minutes
signed by a
physician. After the
certification is signed
give to claimant.
TOTAL 13-18 minutes

Page 248
7. Hospital Bill Payment
Processing of payment of hospital patient’s statement of account.
Office or Division: CHO-Infirmary (CHO-I) – Billing Section
Classification: Simple
Type of Transaction: G2C
Who may avail: Hospital patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Discharge Slip Ward Nurse CHO-I
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1 Receive discharge None 1 minute JO Staff
discharge slip slip Billing Section
to Billing / 1.1 Compute payables None 5 minutes
Cashiering 1.2 Issue statement of None 5 minutes
Section account (SOA)
2 Show 2 Process payment None 2 minutes Admin. Aide
statement of and tell client how Billing Section
account to the much is the bill
cashier
3 Pay hospital bill 3 Process payment Case to 1 minute
and Issue official case basis
receipt (OR)
TOTAL 14 minutes

8. Point Of Service Registration to Indigent Patients With No Previous

PhilHealth Membership
Registration of indigent patients to the Point of Service program.
Office or Division: CHO-Infirmary (CHO-I) – Medical Social Office (MedSoc)
Classification: Simple
Type of Transaction: G2C
Who may avail: Hospital patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Discharge Slip Ward Nurse CHO-I
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Approach the 1 Interview patient None 5 minutes SWO
CHO-I MedSoc/

Page 249
 medical social for initial CSWD
officer for an screening.
interview 1.1 Compute None 5 minutes JO Staff
payables Billing Section
1.2 Issue statement of None 5 minutes
account (SOA)
2 Show 2 Process payment None 2 minutes Admin. Aide
statement of and tell client how Billing Section
account to the much is the bill
cashier
3 Pay hospital 3 Process payment Case to 1 minute
bill and Issue OR case
basis
TOTAL 18 minutes

Page 250
Office of the City Civil Registrar
External Services

Page 251
1. Registration of Civil Registry Documents
Facts of a person’s birth, marriage, fetal death and death shall be registered at the
place of event within 30 days of occurrence.
Office or Division: Office of the City Civil Registrar (CCR)
Classification: Simple
Type of Transaction: G2C
Who may avail: Owner of the document, Hospitals, Birthing Centers, Funeral Homes,
Solemnizing Officers and DSWD personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
4 copies of duly accomplished Certificate of:
Live Birth Hospital, Birthing Center, & Midwife
Marriage Solemnizing Officer
Fetal Death Hospital, Birthing Center, & Midwife
Death Hospital & Funeral Homes
Foundling DSWD Office
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1 Submit duly 1.0 Receive the None 10 minutes Admin. Aide
filled up Civil document for
Registry checking as to Alternates:
Form (4 completeness of Registration Officer
Asst. Registration
copies) to data
Officer
Counter 4
1.1 Assign registry City Civil Registrar
number
1.2 Have it sign by the Alternate:
Registration Officer
Civil Registrar
2 Receive the 2.0 Release the None 10 minutes Admin. Aide
copy of the registered
duly document Alternate:
registered 2.1 Scan the document JO Staff
document for office file
2.2 Transcribe in the
appropriate registry
book the document
submitted for
registration.
TOTAL 20 minutes

Page 252
2. Delayed Registration of Civil Registry Documents
Facts of a person’s birth, marriage, fetal death and death that was not registered within
the reglementary period of 30 days shall avail of this service.
Office or Division: Office of the City Civil Registrar (CCR)
Classification: Highly Technical
Type of Transaction: G2C
Who may avail: Owner of the document, father, mother or guardian who desires to
register the facts of birth, death, fetal death and marriage at the
place of occurrence.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Delayed Registration of Birth
1. Duly accomplished Municipal Form 102 Office of the City Civil Registrar
Submit 1 original and 2 photocopies of the
following:
2. PSA Negative Certificate of Birth PSA Outlet or City of Naga BREQS Outlet
3. LCRO Negative Certification Office of the Civil Registrar
4-5. At least two of the following documents:
- Baptismal Certificate Parish where the person was baptized
- Form 137-E School where you enrolled in the primary
- Voter’s Certificate COMELEC
- Barangay Captain’s Cert. for late Barangay Captain at the place of birth
registration
6. Affidavit for Delayed Registration Lawyer
7. Marriage Certificate of the owner of the PSA Outlet or City Civil Registrar
document
8. Marriage Certificate of parents
9. Valid ID
Delayed Registration of Death
1. Duly accomplished Municipal Form 103 Office of the City Civil Registrar
Submit 1 original and 2 photocopies of the
following:
2. PSA Negative Certification of Death PSA Outlet or City of Naga BREQS Outlet
3. LCRO Negative Certification Office of the Civil Registrar
4. Burial Permit Office of the City Treasurer
5. Certificate of Death Parish where the mass was celebrated
6. Medical Certification if applicable Hospital
7. Affidavit for Delayed Registration of Death Lawyer
Delayed Registration of Marriage
1. Duly accomplished Municipal Form 97 Office of the City Civil Registrar
Submit 1 original and 2 photocopies of the

Page 253
 following:
2. PSA Negative Certification of Marriage PSA Outlet or City of Naga BREQS Outlet
3. LCRO Negative Certification Office of the Civil Registrar
4. Certificate of Marriage Office of the Civil Registrar
5. Any document that will show the date & Office where the marriage was solemnized
place of marriage
6. Affidavit for Delayed Registration of Marriage Lawyer
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit all the 1.0 Receive the None 20 minutes Admin. Aide
required document and
documents to check for Alternates:
Counter 2 & completeness Registration
Officer
Counter 3 for 1.1 Issue the order of
initial payment if all
assessment & required
verification documents were
given
*Make sure to 1.2 Start processing
secure the the request
Order of
Payment that
will be issued.
2 Pay the 2.0 Accept the Delayed 15 minutes Cashier
required fees payment based on Registration CTO- Cashier
at the Cashier the Order of (within Section
Section by Payment municipality)-
showing the P250.00
order of (out of town)-
payment. P500.00
Certified
*Make sure to True Copy-
secure OR that P80.00
will be issued
upon payment
3 Return to 3.0 Check the OR None 10 minutes Admin. Aide
LCRO for the 3.1 Client to sign the
final prepared Mun. Reg. Officer
processing of Form for delayed
delayed registration
registration. 3.2 Advice client to Reg. Officer
come back after City Civil
Registrar

Page 254
 the lapse of the 10
days posting.
Posting will start
on the next day.
TOTAL w/in 10 days & 45
municipality minutes
– P350.00
Out of town-
P500.00

3. Acknowledgement & RA 9255 (Affidavit to Use the Surname of the

Father)
An act allowing illegitimate children to use the surname of the father.
Office or Division: Office of the City Civil Registrar (CCR)
Classification: Simple
Type of Transaction: G2C
Who may avail: The person himself if 18 years old and over, father, mother
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Submit 1 original copy & 2 photocopies:
1. PSA Certificate of Live Birth PSA Outlet or City of Naga BREQS Outlet
2. Affidavit of Acknowledgement LCR Office
3. Affidavit to Use the Surname of the Father LCR Office
• Executed by Mother for Child 0-6 years
old
• Executed by Child & Mother for child 7-
17 years old
• Executed by the Person if 18 years old
and over
4. Valid ID of parents & child (if applicable) GSIS, SSS, Philhealth, Pag-ibig, Company,
National ID
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit all the 1.0 Receive the None 20 minutes Reg. Officer
required document, check
documents to for completeness
Counter 3 or 1.1 Issue the Order
Counter 6 for of Payment after
initial determining the

Page 255
 assessment required
and documents
verification. needed.
1.2 Start processing
*Make sure to the request
secure the
Order of
Payment that
will be issued.
2 Pay the 2.0 Accept the Acknowle Cashier
required fees payment based dgement- CTO-Cashier
at the City on the Order of P200.00 Section
Treasurer’s Payment RA 9255
Office by 2.2 Issue the OR – P200.00
showing the Affidavit
Order of Fee –
Payment. P50.00
Birth Cert.
*Make sure to – P80.00
secure OR that
will be issued
upon payment.
3 Return to the 3.0 Check the OR None 10 minutes Reg. Officer
CCR staff for 3.1 Register the
the processing Affidavits in
of the Legal Instrument
documents. Book
3.2 Prepare the
Certificate of
Live Birth with
annotation re:
Acknowledgeme
nt/ RA 9255
4 Claim the 4.0 Release the None 10 minutes Reg. Officer
prepared endorsement
documents letter for PSA
and Manila and City Civil Registrar
endorsement Certificate of
letter for Live Birth with
mailing to PSA annotation to the
Manila client.
TOTAL P530.00 40 minutes

Page 256
4. Legitimation
Legitimation of children by subsequent marriage of parents.
Office or Division: Office of the City Civil Registrar (CCR)
Classification: Simple
Type of Transaction: G2C
Who may avail: The person himself if 18 years old and over, father & mother
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Submit 1 original & 2 photocopies of the following:
1. PSA Birth PSA
2. Affidavit of Legitimation LCR Office
3. CENOMAR of parents PSA Outlet of City of Naga BREQS Outlet
4. Certificate of Marriage of Parents PSA Outlet of City of Naga BREQS Outlet
5. Death Certificate of deceased parents PSA Outlet of City of Naga BREQS Outlet
6. Valid ID of parents UMID ID, COMELEC ID, Philhealth ID,
National ID
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit the 1.0 Receive the None 20 minutes Reg. Officer
required required
documents to documents and
CCR staff for check for
initial completeness
assessment 1.1 Issue the Order
and of Payment after
verification. determining the
required
*Make sure to documents
secure the needed.
Order of 1.2 Start processing
Payment that the request.
will be issued.
2 Pay the 2.0 Accept the Legitimati Cashier
required fees payment based on – CTO- Cashier
at the Cashier on the Order of P200.00 Section
Section by Payment Affidavit
showing the 2.1 Issue the OR Fee-
Order of P50.00
Payment. Cert. True
Copy of
*Make sure to Live Birth
secure OR that – P80.00

Page 257
 will be issued
upon payment.
3 Return to the 3.0 Check the OR None 10 minutes Reg. Officer
CCR staff for 3.1 Register the
processing of Affidavit of
the documents Legitimation in
Legal Instrument
Book
3.2 Prepare the
Certificate of
Live Birth for
annotation re:
Legitimation
4 Claim the 4.0 Release None 10 minutes Reg. Officer
prepared endorsement
document and letter to PSA
endorsement Manila and City Civil Registrar
letter for Certificate of
mailing to PSA Live Birth with
Manila annotation re:
Legitimation
TOTAL P 330.00 40 minutes

5. Registration of Application for Marriage License

Marriage License is a mandatory document to be secured by persons who wish to get
married.
Office or Division: Office of the City Civil Registrar (CCR)
Classification: Highly Technical
Type of Transaction: G2C
Who may avail: One of the applicants must be a resident of City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Submit 1 original & 2 photocopies of the following:
1. Proof of Residence (Voter’s Comelec/Office of the Punong Barangay
Certificate/Certification from Barangay Captain)
2. PSA Birth Certificate, if not available secure PSA Outlet or City of Naga BREQS Outlet
baptismal certificate with LCR Negative Church
certification LCRO
3. Certificate of No Record of Marriage or PSA Outlet or City of Naga BREQS Outlet

Page 258
CENOMAR
4. Advice/Consent of parents for applicants 25 Municipal Civil Registrar/City Civil
years of age and below Registrar
5. Community Tax Certificate and one (1 ) valid ID CTO/Office of the Punong Barangay
6. Legal Capacity to contract marriage, with a Consular Office
foreign partner
7. Death Certificate of spouse or Certificate of PSA
Finality and Marriage Contract with annotation, for
applicants with previous marriage/s
8. Seminar in Marriage Counseling & Family RHU – City of Naga
Planning

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit the 1.0 Receive the None 20 minutes Admin. Aide
required required
documents to documents and
Counters 2,3 check for Reg. Officer
& 4 for initial completeness
assessment 1.1 Issue the Order
and of Payment if all
verification required
documents were
*Make sure to given
secure the 1.2 Start processing
Order of the application
Payment that
will be issued.
2 Pay the 2.0 Accept the Marriage 10 minutes Cashiers
required fee at payment based Counseling CTO-Cashier
the CTO by on the Order of with cert– Section
showing the Payment P150.00
Order of 2.1 Issue the OR Municipal
Payment. Form 90 –
P10.00
*Make sure to Application
secure OR Fee-
that will be P183.00
issued upon (local)
payment. P1,083.00
(foreigner)
3 Return to the 3.0 Check the OR 20 minutes Admin. Aide

Page 259
 LCR staff to 3.1 Interview
proceed the applicants and Reg. Officer
processing of prepare
application Municipal Form
90 in 3 copies,
advice &
consent form
whichever is
applicable.
4 Review and 4.0 Advice the None 5 minutes
sign the applicants that
application for their application
Marriage will be posted
License for 10-days to
start the next
day
5 Claim 5.0 Prepare the Accountable 5 minutes City Civil Registrar
marriage marriage license Form 54 –
license the and release it Php 2.00
11th day after after posting
the lapse of period of 10
10 days days
posting
TOTAL Filipino 10 days & 1
P335.00 hour
Foreigner
P1,185.00

6. Court Order/ Decree

Correction of Entry concerning the status of a person, Adoption, Annulment of Marriage,
Legal Separation or Declaration of Nullity of Marriage and Presumptive of Death
Office or Division: Office of the City Civil Registrar (CCR)
Classification: Simple
Type of Transaction: G2C
Who may avail: Document owner
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
4 Certified True Copy of the following:
1. Finality Judicial Office or Court where the case is

Page 260
 being filed
2. Petition Judicial Office or Court
3. Decision Judicial Office or Court
4. Certificate of Registration of Court Decree LCR Office where the court is functioning
5. Certificate of Authenticity LCR Office where the court is functioning
6. Valid ID
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit the 1.0 Receive the None 20 minutes Reg. Officer
required required
documents to documents and
Counter 6 for check for City Civil Registrar
initial completeness
assessment 1.1 Issue the Order
and of Payment if all
verification. documents were
given
*Make sure to 1.2 Start processing
secure the the request
Order of
Payment that
will be issued.
2 Pay the 2.0 Accept the Adoption 10 minutes Cashier
required fees payment based P500.00 CTO-Cashier
at the Cashier on the Order of Annulmen Section
by showing the Payment t of
Order of 2.1 Issue the OR Marriage
Payment. P1,500.00
Correction
*Make sure to Entry
secure OR that P300.00
will be issued Presumpti
upon payment. ve Death
P1,500.00
Other
Court
Decree
P300.00
3 Return to the 3.0 Check the OR None 10 minutes Reg. Officer
CCR Staff for 3.1 Register the
the processing Court Decree in
of the the Registry of City Civil Registrar

Page 261
 documents Court Decrees
3.2 Prepare the
Certificate of
Live Birth,
Death/ Marriage
with annotation
as to correction
of entry
4 Claim the 4.0 Released the None 10 minutes
prepared endorsement
document and letter to PSA
endorsement Manila and
letter for annotated
mailing to PSA document re:
Manila correction of
entries
TOTAL Adoption 50 minutes
P500.00
Annulmen
t of
Marriage
P1,500.00
Correction
Entry
P300.00
Presumpti
ve Death
P1,500.00
Other
Court
Decree
P300.00

7. Issuance of Birth, Death and Marriage Certificates

Facts of birth, marriage and death of a person duly registered in our office can be
available for issuance either as transcription from the Registry of Books or Certified
True Copy of the Certificate of Live Birth, Death and Marriage.
Office or Division: Office of the City Civil Registrar (CCR)
Classification: Simple

Page 262
Type of Transaction: G2C
Who may avail: An individual person, owner of the document, resident or non-
resident of City of Naga or duly authorized representative
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Valid I.D. of the owner of the document GSIS, SSS, Pantawid, Senior Citizen, Voter’s
Registration, National ID
2. Authorization letter with valid I.D., if Owner of the Document
requester is other than the owner
3. Baptismal, Marriage, Death Certificate for Church
non-record
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Fill up the 1.0 Receive the None 10 minutes Admin. Aide
request form request form and
and submit to search the data in
Counters the computer Reg. Officer
1,2,3,4, & 5 1.1 Issue the Order of
Payment for
*Make sure to positive results
secure the 1.2 Start processing
Order of the request
Payment will
be issued.
2 Pay the 2.0 Accept the Transcripti 10 minutes Cashier
required fees payment based on on Copy - CTO – Cashier
at Cashier the Order of P80.00 Section
Section by Payment Certified
showing the 2.1 Issue the OR True
Order of Copy-
Payment. P80.00

*Make sure to
secure OR that
will be issued
upon payment.
3 Return to CCR 3.0 Check the OR None 5 minutes Admin. Aide
for processing
of requested
document Reg. Officer
3.1 Issue the
Certificate either
certified or

Page 263
 Transcription
4 Claim the 4.0 Release to client None 5 minutes
Certificate the prepared
documents
TOTAL P 80.00 30 minutes

8. Change of First Name in the Certificate of Live Birth

Change of a person’s first name in his/her Certificate of Live Birth.
Office or Division: Office of the City Civil Registrar (CCR)
Classification: Complex RA 9048
Type of Transaction: G2C
Who may avail: a.) Owner of the record that contains the error to be corrected
b.) Owner’s spouse, children, parents, brothers, sisters,
grandparents, guardians or any other person duly authorized
by law or by the owner of the document sought to be corrected.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. PSA and local copy of COLB PSA & City of Naga Breqs Outlet
2. NBI, Police and Barangay Clearance NBI, Police and Barangay Office
3. Publication in the newspaper once for two Banat News or Any Newspaper
consecutive weeks
4. At least two (2) supporting documentary evidences Church, PSA, City of Naga Breqs
such as Baptismal certificate, Marriage certificate, outlet, COMELEC, School
Voter’s Registration Record, TOR, Form 137 and etc.
5. Affidavit not gainfully employed – if unemployed Lawyer
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Submit 1.0 Receive the None 10 minutes Reg. Officer
required required
documents to document and
Counter 6 for check for City Civil Registrar
initial completeness.
assessment 1.1 Issue the Order
and of Payment if all
verification. required
documents were
*Make sure to given
secure the 1.2 Start processing
Order of the request

Page 264
 Payment that
will be issued.
2 Pay the 2.0 Accept the P3,000.00 10 minutes Cashiers
required fees payment based CTO- Cashier
at the CTO by on the Order of Service Fee Section
showing the Payment for Migrant
Order of 2.1 Issue the OR Petition
Payment P1,000.00

*Make sure to
secure OR
that will be
issued upon
payment.
3 Return to LCR 3.0 Check the OR None 10 minutes Reg. Officer
staff for the 3.1 Prepare the
signing of petition for client
petition City Civil Registrar
to review and
sign.
4 Claim the 4.0 Issue Notice of None
endorsement Publication and
for Publication have it publish
in the in the
newspaper for newspaper of
2 consecutive general
weeks circulation
4.1 Advise client to
come back upon
release of
Affidavit of
publication and
the newspaper
clippings
5 Submit the 5.0 Receive the None 10 minutes Reg. Officer
Affidavit of required
Publication documents and
and check for
newspaper completeness City Civil Registrar
clippings 5.1 The City Civil
Registrar will act
on the petition.
6 Claim the 6.0 Release the “Service is Reg. Officer

Page 265
 approved acted petition covered under
petition and for the Civil RA 9048”
endorsement Registrar
letter to PSA General’s action
Manila for
mailing.
After 4 months
7 Process the 7.0 Receive the None 10 minutes Reg. Officer
approved approved
Petition for petition from the
issuance of Civil Registrar
Certificate of General City Civil Registrar
Finality 7.1 Issue the Order
of Payment
*Make sure to 7.2 Start processing
secure the the Finality
Order of
Payment that
will be issued.
8 Pay the 8.0 Accept the Finality 10 minutes Cashiers
required fees payment based P300.00 CTO- Cashier
at the Cashier on the Order of Civil Section
Section by Payment Registry
showing the 8.1 Issue the OR Doc. P80.00
Order of
Payment
9 Return to 9.0 Check the OR Reg. Officer
Counter 6 for 9.1 Issue the
the processing Certificate of
and release of Finality and the
City Civil Registrar
Certificate of annotated Civil
Finality and Registry
annotated document.
Civil Registry 9.2 Forward to PSA
document. Provincial Office
the approved
petition with
Finality and
Certified True
Copy of the
annotated Civil
Registry

Page 266
 Document for
them to
annotate their
copy for future
SECPA
issuance.
TOTAL P 3,380.00 4 months & 50
minutes

9. Petition for Correction of Clerical Error (RA 9048)

Correction for clerical or typographical errors in any entry in civil registry documents,
except corrections involving the change in sex, age, nationality and status of a person.
Office or Division: Office of the City Civil Registrar (CCR)
Classification: Complex
Type of Transaction: G2C
Who may avail: a.) Owner of the document
b.) Owner’s spouse, children, parents, brothers, sisters,
grandparents, guardians or any other person duly authorized
by law or by the owner of the document
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PSA and local copy of the problem document PSA Outlet or City of Naga BREQS
outlet/ Local Civil Registrar’s Office
Other supporting papers that will be required by the
registrar based on the kind of error to be corrected
or as the case arises.
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1 Submit 1.0 Receive the None 20 minutes Reg. Officer
required required
documents to documents
Counter 6 for and check for
City Civil Registrar
initial completeness
assessment 1.1 Issue the
and Order of
verification Payment if all
required
*Make sure to documents
secure the were given

Page 267
 Order of 1.2 Start
Payment that processing the
will be issued. petition
2 Pay the 2.0 Accept the P 1,000.00 10 minutes Cashiers
required fees payment Service Fee CTO-Cashier
at the CTO by based on the for Migrant Section
showing the Order of Petition
Order of Payment P 500.00
Payment.

*Make sure to 2.1 Issue the OR

secure OR
that will be
issued upon
payment.
3 Return to LCR 3.0 Check the OR None 10 minutes Reg. Officer
staff for the 3.1 Prepare the
signing of petition for
petition Client to
City Civil Registrar
review and
sign.
3.2 Advise client to
come back on
the 11th day
after the 10
days posting
period
4 Claim the 4.0 Release the None 10 minutes Reg. Officer
acted petition acted petition
after the lapse for the Civil
of 10 days Registrar
posting for General’s City Civil Registrar
mailing to action
PSA Manila 4.1 Upon approval
for the Civil of Petition,
Registrar process the
General’s finality for
action issuance of
new PSA
record with
annotation.
After 4 months

Page 268
5 Process the 5.0 Receive the None “Service is Reg. Officer
approved approve covered under
petition for petition from RA 9048”
issuance of the Civil
City Civil Registrar
Certificate of Registrar 4 months
Finality General
5.1 Issue the
*Make sure to Order of
secure the Payment
Order of 5.2 Start
Payment that processing the
will be issued Finality
6 Pay the 6.0 Accept the Finality 10 minutes Cashier
required fees payment P300.00 CTO-Cashier
at the Cashier based on the Section
Section by Order of Civil Registry
showing the Payment document
Order of 6.1 Issue the OR P80.00
Payment

*Make sure to
secure OR
that will be
issued upon
payment
7 Return to 7.0 Check the OR None 10 minutes Reg. Officer
counter 6 for 7.1 Issue the
release of Certificate of
Certificate of Finality and
Finality and City Civil Registrar
the Civil
the annotated Registry
Civil Registry Document
document. 7.2 Forward to
PSA Provincial
Office the
approved
petition with
finality and
certified true
copy for them
to annotate
their copy for

Page 269
 future SECPA
issuance.
TOTAL P 1,380.00 4 months, 1
hour & 5
minutes

10. Petition for Correction of Clerical Error (RA 10172)

Correction for clerical error in the Certificate of Live Birth such as day and month of birth
and sex.
Office or Division: Office of the City Civil Registrar (CCR)
Classification: Complex RA 10172
Type of Transaction: G2C
Who may avail: a.) Owner of the record that contains the error to be corrected
b.) Owner’s spouse, children, parents, brothers, sisters,
grandparents, guardians or any other person duly authorized
by law or by the owner of the document sought to be corrected.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. PSA and local copy of COLB PSA & City of Naga Breqs outlet
2. NBI, Police and Barangay Clearance NBI, Police and Barangay Office
3. Publication in the newspaper once for two Banat News or any newspaper
consecutive weeks
4. At least two (2) supporting documentary Church, PSA, City of Naga Breqs outlet,
evidences such as Baptismal Certificate, Marriage COMELEC, School
Certificate, Voter’s Registration Record, TOR,
Form 137 and etc.
5. Affidavit not gainfully employed – if unemployed Lawyer
6. Medical Certificate Rural Health Officer
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1 Submit 1.0 Receive the None 10 minutes Reg. Officer
required required
documents to documents
Counter 6 for and check for
initial completeness City Civil Registrar
assessment 1.1 Issue the
and Order of
verification Payment if all
required

Page 270
 *Make sure to documents
secure the were given
Order of 1.2 Start
Payment that processing the
will be issued. request
2 Pay the 2.0 Accept the P3,000.00 10 minutes Cashier
required fees payment Service Fee CTO-Cashier
at the CTO by based on the for Migrant Section
showing the Order of Petition
Order of Payment P1,000.00
Payment 2.1 Issue the OR

*Make sure to
secure OR
that will be
issued upon
payment
3 Return to LCR 3.0 Check the OR None 10 minutes Reg. Officer
staff for the 3.1 Prepare the
signing of petition for
petition Client to
City Civil Registrar
review and
sign.
4 Claim the 4.0 Issue Notice of None
endorsement Publication
for Publication and have it
in the publish in the
newspaper for newspaper of
2 consecutive general
weeks circulation
4.1 Advise client to
come back
upon release
of Affidavit of
publication and
the newspaper
clippings
5 Submit the 5.0 Receive the None 10 minutes Reg. Officer
Affidavit of required
Publication documents
and and check for
newspaper completeness. City Civil Registrar

Page 271
 clippings 5.1 The Civil
Registrar will
act on the
petition.
6 Claim the 6.0 Release the “Service is Reg. Officer
approved acted petition covered under
petition and for the Civil RA 9048”
endorsement Registrar
letter to PSA General’s
Manila for action
mailing.
After 4 months
7 Process the 7.0 Receive the None 10 minutes Reg. Officer
approved approved
Petition for petition from
issuance of the Civil
City Civil Registrar
Certificate of Registrar
Finality General
7.1 Issue the
*Make sure to Order of
secure the Payment
Order of 7.2 Start
Payment that processing the
will be issued Finality
8 Pay the 8.0 Accept the Finality 10 minutes Cashier
required fees payment P300.00 CTO – Cashier
at the Cashier based on the Civil Registry Section
Section by Order of Doc. P80.00
showing the Payment
Order of 8.1 Issue the OR
Payment
9 Return to 9.0 Check the OR Reg. Officer
Counter 6 for 9.1 Issue the
the processing Certificate of
and release of Finality and
Certificate of City Civil Registrar
the annotated
Finality and Civil Registry
annotated document
Civil Registry 9.2 Forward to
document. PSA Provincial
Office the
approved

Page 272
 petition with
Finality and
Certified True
Copy of the
annotated &
unannotated
Civil Registry
Document for
them to
annotate their
copy for future
SECPA
issuance.
TOTAL P 3,380.00 4 months & 50
minutes

11. Supplemental Report

To supply information inadvertently omitted when the civil registry documents such as
birth, marriage, fetal death & death was registered.
Office or Division: Office of the City Civil Registrar (CCR)
Classification:
Type of Transaction: G2C
Who may avail: a.) Owner of the document
b.) Owner’s spouse, children, parents, brothers, sisters,
grandparents, guardians or any other person duly authorized
by law or by the owner of the document.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. PSA and local copy of the problem document PSA & City of Naga Breqs outlet/ Local
Civil Registrar’s Office
2. Other supporting papers that will be required by
the registrar based on the kind of error to be
corrected or as the case arises.
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1 Submit 1.0 Receive the None 20 minutes Reg. Officer
required required
documents to documents
Counter 6 for and check for

Page 273
 initial completeness City Civil Registrar
assessment 1.1 Issue the
and Order of
verification Payment if all
required
*Make sure to documents
secure the were given
Order of 1.2 Start
Payment that processing the
will be issued. petition
2 Pay the 2.0 Accept the P200.00 10 minutes Cashier
required fees payment CTO-Cashier
at the CTO by based on the Civil Registry Section
showing the Order of Document
Order of Payment P80.00
Payment.

*Make sure to
secure Official
TOTAL P280.00 30 minutes

12. Request for security paper (SECPA) thru BREQS

Facts of a person’s birth, marriage and death duly registered in our office have an
official file at the Philippine Statistics Authority in Manila and can be issued on a
Security Paper.
Office or Division: Office of the City Civil Registrar (CCR)
Classification: Complex
Type of Transaction: G2C
Who may avail: Only the owner of the document or his/her authorized representative,
resident or non-resident of City of Naga, Cebu
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Identification Card
Authorization letter with valid ID, if the requester is
other than the owner
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1 Fill-up 1.1 Review the None 5 minutes Admin. Aide
Request request form

Page 274
 Form and and check for
submit the completeness
required 1.2 Issue the
document to Order of
Counter 5 for Payment if all
initial required
assessment documents
and were given
verification

*Make sure to
secure the
Order of
Payment that
will be issued
2 Pay the 2.0 Accept the P 20.00 10 minutes Cashier
required fees payment CTO – Cashier
at the CTO based on the Section
by showing Order of
the Order of Payment
Payment 2.1 Issue OR

*Make sure to
secure OR
that will be
issued upon
payment.
3 Return to 3.0 Check the Birth, Death 10 minutes Admin. Aide
Counter 5 for OR & Marriage -
processing 3.1 Issue P 155.00
and for the Acknowledge CENOMAR -
scheduled ment Receipt P 210.00
date of 3.2 Advise client
release to comeback
two weeks
after
3.3 Deposit
collection of
BREQS &
submit the
batch request
3.4 Claim at PSA

Page 275
 the requested
Civil Registry
documents in
SECPA after
one week
7 Present the 7 Release the None 10 minutes
claim stub to requested
CCR staff document in
SECPA
TOTAL Birth, Death 2 weeks & 35
& Marriage minutes
P175.00
CENOMAR
P230.00

Page 276
Office of the City Accountant
External Services

Page 277
1. Processing of Payrolls, Vouchers for Salaries and Other
Remunerations
Office or Division: Office of the City Accountant – Financial Operations Division
Classification: Simple
Type of Transaction: G2G
Who may avail: Government Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Obligation Request (ORS) Office of origin
Payroll/Voucher
Duly Signed Accomplishment Reports
Duly Signed Daily Time Record (DTR)
Approved Leave Application, if necessary
Other documents as deemed needed per COA circular 2012-001
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Receive 1 Receive None 1-2 minutes Personnel-in-charge
payrolls, documents and
vouchers for log in manual
salaries and and digital
wages and format
other
remunerations
with complete
supporting
documents
2 Review of 2 Review of None 1-15 minutes Personnel-in-charge
documents documents
and 2.1 Generation of
generation of Journal Entry
Journal Entry Vouchers
Voucher
3 Final Review 3 Final Review of None 1-60 minutes City Accountant
and Release Document and
of Sign in Journal Or
Payroll/Vouch Entry Voucher Authorized Alternate
Signatory
er for payment and Payroll/
Voucher
3.1 Release of Personnel-in-charge
Payroll/Vouche
r to Treasury
for Appropriate

Page 278
 Action
TOTAL 3 minutes – 1
hour & 17
minutes

2. Processing of Commercial Vouchers

Office or Division: Office of the City Accountant – Financial Operations Division
Classification: Simple
Type of Transaction: G2G
Who may avail: Government Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Obligation Request (ORS) Office of origin
Disbursement Voucher
Documentary Requirements as to pertinent COA Circulars
Documentary Requirements as required by RA 9184 and its IRR
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Receive 1 Receive None 1-2 minutes Personnel-in-charge
vouchers with documents and
complete log in manual
supporting and digital
documents format
2 Review of 2 Review of None 1-15 minutes Personnel-in-charge
documents documents
and 2.1 Generation of
generation of Journal Entry
Journal Entry Vouchers
Voucher
3 Final Review 3 Final Review of None 1-60 minutes City Accountant
and Release Document and
of Vouchers Sign in Journal Or
for payment Entry Voucher Authorized Alternate
and Signatory
Disbursement
Voucher
3.1 Release of Personnel-in-charge
Documents to
Treasury for
Appropriate

Page 279
 Action
TOTAL 3 minutes – 1
hour & 17
minutes

3. Generation of Various Financial Reports

Office or Division: Office of the City Accountant – Financial Operations Division
Classification: Simple
Type of Transaction: G2G
Who may avail: Government Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES TO PROCESSIN PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID G TIME RESPONSIBLE
1 Finalize 1 Receipt of various None 1-2 minutes Personnel-in-charge
Financial reports from CTO
Transactions
in coordination
with
necessary
reports from
Treasurer's
Office as per
GAAM
2 Generation of 2 Reconcile None 3-5 days Bookkeepers,
various Treasurer's reports Accountant, City
reports with Accounting Accountant
Records
2.1 Generate Financial 1 day
Reports and
post/forward to
appropriate
offices/committees/
departments
including National
Government Web
Portals
TOTAL 3 – 7 days

Page 280
Office of the City Accountant
Internal Services

Page 281
1. Pre-audit of Payrolls, Vouchers for Salaries and Other Financial
Claim
Office or Division: Office of the City Accountant – Pre-Audit Division
Classification: Simple
Type of Transaction: G2G
Who may avail: Other Departments
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Obligation Request (ORS) Office of origin
Payroll Voucher
Duly Signed Accomplishment Reports
Duly Signed Daily Time Record (DTR)
Approved Leave Application, if necessary
Other documents as deemed needed per COA circular 2012-001
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1 Submit 1 Receive complete None 1-2 minutes Pre-Audit Division
Complete documents
Documents
2 Receive 2 Pre-Audit payrolls, None 1-15 minutes
documents vouchers
with 2.1 Forward/Return
appropriate payroll/voucher for
action. appropriate action
TOTAL 2-17 minutes

2. Pre-audit of Commercial Transactions (Check Disbursement)

Office or Division: Office of the City Accountant – Pre-Audit Division
Classification: Simple
Type of Transaction: G2G
Who may avail: Other Departments
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Obligation Request (ORS) Office of origin
Disbursement Voucher
Documentary Requirements as to pertinent COA Circulars
Documentary Requirements as required by RA 9184 and its IRR
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

Page 282
1 Submit 1 Receive complete None 1-2 minutes Pre-Audit Division
Complete documents
Documents
2 Receive 2 Pre-Audit of None 1-15 minutes
documents Voucher
with 2. Forward/Return
appropriate 1 voucher for
action. appropriate action
TOTAL 2-17 minutes

Page 283
Office of the City Veterinarian
External Services

Page 284
1. Rabies Vaccination
Office or Division: Office of the City Veterinarian (OCV)
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: Citizen of Naga
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
3 month-old pet in a healthy condition and without any bite Pet owner
history for 1 month
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Bring their pet 1 Conduct of None 2-3 minutes City Veterinarian
(dog/cat) for Registration
vaccination JO Staff
2 Answer the 2 Interview the None 5-10 minutes City Veterinarian
interview client
3 Assist the OCV 3 Perform None 1 minute Admin. Aide
personnel by vaccination
JO Staff
holding their pet
(dog/cat) during
vaccination
TOTAL 8-14 minutes

2. Hemosep Vaccination (Large Animals)

Office or Division: Office of the City Veterinarian (OCV)
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: Citizen of Naga
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Healthy animal (cattle, carabao, goat) Various barangays
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Visit the OCV 1 Conduct None 2-3 minutes City Veterinarian
necessary
registration JO Staff
2 Answer the 2 Interview the client None 5-10 minutes City Veterinarian
interview
JO Staff
3 Wait 3 Provide None 1-2 minutes City Veterinarian

Page 285
 prescription
3. Administer the None 1-2 minutes City Veterinarian
1 vaccine
JO Staff
TOTAL 9-17 minutes

3. Dog Impounding
Office or Division: Office of the City Veterinarian (OCV)
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: Citizen of Naga
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Consent of Pet Owner Pet owner
Letter Request from the Barangay Barangay Hall
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1 Make a 1 Conduct None 2-3 minutes Owner
request report registration & set
to OCV schedule for City Veterinarian
impounding
2 Accompany 2 Impounding of None 2-3 hours based JO Staff
the OCV dogs from on the schedule
personnel for household
the conduct of 2.1 Impounding of None 2-5 days based
impounding stray dogs on the schedule
3 Visit the OCV 3 Dogs impounded None Depends on the City Veterinarian
& make are placed in the person who will
request for shelter & will be adopt JO Staff
adoption subject for
adoption
4 Recover the 4 Secure waiver P 50.00 2 – 3 minutes City Veterinarian
impounded form
dogs JO Staff
TOTAL P 50.00

Page 286
4. Consultation & Treatment of Animal Disease
Office or Division: Office of the City Veterinarian (OCV)
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: Citizen of Naga
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Sick animal Client/ various barangays
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Visit the OCV 1 Conduct None 2-3 minutes City Veterinarian
necessary
registration Admin. Aide

JO Staff
2 Answer the 2 Interview the None 5-10 minutes City Veterinarian
interview client
JO Staff
3 Wait 3 Provide None 1-2 minutes City Veterinarian
prescription
3.1 Administer the None 1-2 minutes City Veterinarian
medicine
JO Staff
4 Wait 4 Do follow up None Depending on City Veterinarian
interview with the distance of
the client after the household
treatment of & availability of Barangay Animal
Health Aide (BAHA)
large animal manpower
TOTAL

5. Slaughtering of Hogs
Office or Division: City of Naga Slaughterhouse
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: Citizen of Naga
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Veterinary Health Certificate (VHC) Private Veterinarian
Healthy & fit for human consumption (live hogs) Provincial Veterinary Office (PVO)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Page 287
1 Bring live animal 1 Accept the None 5-10 minutes Owner
to animal for
slaughterhouse slaughtering JO Staff
2 Wait 2 Conduct Ante- None 12 minutes Admin. Aide
mortem
inspection Meat Inspector
3 Wait 3 Start the None 8 minutes Admin. Aide
slaughtering of
animals JO Staff (Butchers)
4 Wait 4 Cleaning & None 20 minutes JO Staff
final washing of
carcass & offal
5 Payment of fees 5 Weighing of Entry Fee- 10 minutes Meat Inspector
slaughtered P50.00
carcass Slaughter
Fee- Admin. Aide
P150.00
Post
Mortem-
P1.00/kg
Delivery Fee
– 0.25
cents/kg
6 Receive meat 6 Loading the None 5 minutes JO Staff
carcass in the
meat van for
delivery
TOTAL 1 hour – 1 hour
& 10 minutes

Page 288
Office of the City Budget Officer
External Services

Page 289
1. Budgetary Service
Provide timely and accurate responses to budgetary and management transactions,
issues and concerns for the betterment of the LGU’s operations and implementation of
projects, programs & activities; and to deliver efficient, effective and speedy budgeting,
financial and management services which will aid the Local Chief Executive and
Legislative Officials in their tasks for proper management of the resources for
sustainable development of the city and upliftment of the standard of living of its
constituency.
Office or Division: Office of the City Budget Officer (CBO)
Classification: Simple
Type of Transaction: G2G
Who may avail: LGU Local and National Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. Signed documents for procurement of goods, services, Office of the City Budget
infrastructure and consultancy: Officer
1. Signed Program of Work/ Project Proposal/ Training Design
2. Signed Purchase Request
3. Signed Obligation Request and voucher
B. Reviewed Annual/ Supplemental Budget of 28 Barangays &
28 Sanggunian Kabataan
C. Verified Annual Procurement Plan of Commonly-Used
Supplies of all offices
D. Annual Budget and Supplemental Budget of the City
E. Quarterly Appropriation Release Order/ Advice Allotment
F. Periodic reports to DILG, COA, Provincial Budget Office and
DBM-RO VII
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
A. Signed documents for procurement of goods, services, infrastructure and consultancy:
1 Requesting 1 Receives None 10 seconds/ Admin. Aide
department to verified Program transaction
submit of Work/ Project
transactions Proposal/
to Internal Training Design
Audit and Purchase
Services Request from
(IAS)section IAS office;
for verification
1.1 Earmarks the None 30 seconds/
transaction as to transaction

Page 290
availability of
appropriation –

20%
Admin. Officer
Development
Fund, Capital
Outlay
(Infrastructure/
Development
Projects) of the
General Fund-
Proper.
Admin. Asst.
DRRM Fund,
Aid to
Barangays,
Capital Outlay
(Equipment)
General Fund –
Proper &
Special Admin. Aide
Education Fund;
and Information
Office.

Sanggunian,
Administrator,
LCR, Budget,
Gen. Services, Admin. Aide
Treasury, Legal,
City Health,
Infirmary and
Population Dev.
Office

Special
Education Fund
(Personal
Services and
MOOE) of the Admin. Aide
City Division
Office and
elementary and

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 secondary
schools of
Districts 1,2,
and 3

Engineering,
CPDC, Market,
Slaughterhouse
and National
Agencies (COA,
PAO,
Prosecutor, JO Staff
RTC Branch 76,
RTC Branch 12-
FC, MTCC,
PNP, BJMP,
Parole, Fire, JO Staff
COMELEC,
DILG & DepEd
City Division

Mayor’s Office,
and its sub-
sections (BAC,
PESO, BPLO,
IT Center, Chief
of Staff, IAS and
Traffic)

Accounting,
CENRO,
CSWD,
Assessor, DPS,
Veterinary, and
Agriculture
1.2 Signs None 10 seconds/ City Budget Officer
earmarked transaction
documents (in 4
copies)
1.3 Transmittal to None 3 minutes Admin. Aide
Accounting
Office the JO Staff
signed

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 Purchase
Requests and to
Treasury the
Program of
Work/ Project
Proposals
2 Requesting 2 Receive the None 10 seconds/ Admin. Aide
department to verified transaction
submit documents JO Staff
Obligation (Voucher &
Request with ORS) from IAS
Voucher to and distribute to
IAS for responsible
verification person for
control of
transactions.
Control of None 1 minute/ All concerned staff
transactions of transaction
assigned
departments
Controlled None 1 minute/ Admin. Aide
documents to transaction
staff in charge
for recording in
the logbook and
pre-numbering
of Obligation
Requests
Signs the None 10 seconds/ City Budget Officer
controlled/ pre- transaction
numbered
Obligation
Requests (in 4
copies)
Recording of None 30 seconds/ Admin. Aide
signed Obligation
Obligation Request
Requests in the
Registry of
Appropriation
Allotment &
Obligations
(RAAO)

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 Transmittal to None 3 minutes Admin. Aide
Accounting
Office of the JO Staff
recorded
Obligation
Requests with
voucher
B. Reviewed Annual/ Supplemental Budget of 28 Barangays & 28 Sanggunian Kabataan
Barangay Barangay None With the Admin. Officer
Treasurer Annual Budget assumption that
submits to required all required
CBO documents: documents are Admin. Asst.
respective 1.Budget complied with
Annual Message and are
Budget for 2.Appropriation mathematically
initial review Ordinance correct- the
3.Budget initial review is
Preparation done at a
Forms No. 1 to maximum of 5
4 days from
4.Barangay receipt of
Development respective
Plan Annual Budget.
5.Annual (NOTE:
Investment Plan Reglementary
6.DILG- review period
Approved GAD for each
Plan barangay
7.Barangay budget is 60
DRRM Plan calendar days.)
8.Nutrition
Action Plan
9.Devolution
Transition Plan
10.Indicative
Procurement
Plan

Mandatory and
Budgetary
requirements
are also
complied with:

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 § 55% PS cap/
limitation
based on
Financial
Statement
from
Accounting
Office
§ 20% of NTA –
For
Development
Fund
§ 5% of regular
sources for
DRRM Fund
§ 5% of regular
sources for
GAD Fund
§ 1% of NTA-
allocated for
Children
§ 1% of regular
sources – for
senior citizens
& PWDs
§ Allocation for
Anti-Drug and
Nutrition
SK Treasurer Sangguniang Maximum of 5 Admin. Officer
submits Kabataan days
Annual Annual Budget
Budget to required
Admin. Asst.
CBO documents:
1.SK Resolution
for the approval
of the Annual
Budget
2.Annual
Barangay Youth
Investment Plan
3.Comprehensiv
e Barangay
Youth

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 Development
Plan
4.Certification
from the
Barangay
Treasurer for
the 10%
allocation for
Sangguniang
Kabataan.
Barangay Barangay None With the Admin. Officer
Treasurer Supplemental assumption that
and SK Budget all required
Treasurer supporting documents are
submit to documents: complied with
Admin. Asst.
CBO 1.Official and are
respective Receipt for the mathematically
Supplemental Additional correct- the
Budget for Realized initial review is
initial review Income within done at a
the year maximum of 5
2.Certification days from
from the receipt of
Barangay respective
Treasurer Annual Budget.
attested by the (NOTE:
Punong Reglementary
Barangay for the review period
savings from for each
appropriated barangay
items. budget is 60
calendar days.)
Sangguniang
Kabataan
Supplemental
Budget:
1.Certification of
savings from
appropriated
items/ of the
current year
and/or
continuing SK

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 Fund
2.Bank
Certification as
to respective
current balance
for confirmation
of ready cash.
Forward to None 5 minutes JO Staff
Sanggunian
Panlungsod the
reviewed
Annual/
Supplemental
Budget of the
barangay & SK
for final review
and approval.
C. Verified Annual Procurement Plan of Commonly-Used Supplies of All Offices
Each Review first the None 20 minutes Admin.Asst.
department/ unit cost of each
section to item reflected on
submit the APP based
JO Staff
respective on the price list
Annual APP- provided by the
CUS to CBO General
for review Services Office
Recheck the None 30 minutes
mathematical
computation;
likewise,
recheck total
amount if it
doesn’t go
beyond the
allocation for
each office
D. Annual Budget and Supplemental Budget of the City
Issuance of Immediate None On or before City Budget Officer
Budget Call distribution of June 16 of the
by the LCE- the directive current year
signals the from the Local JO Staff
start of Chief Executive
Admin. Aide
budget through the

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preparation Office of the City
wherein all Budget Offier
departments
are guided by
the policies,
ceilings and
targets
embodied in
the budget
call
Conduct of All stakeholders None July 16
Budget and department/
Forum (July section heads
16) – by the are invited to
LCE, LFC & explain and
Department discuss the
Heads objectives,
major thrusts,
policy decisions
and budget
strategies;
likewise, the
sources of
income in the
past three years
and estimates
for the next
budget year
Prepare and City Budget None
submit Officer receives
budget the budget
proposals- proposals from
each all department/
department/ section heads
section to
submit Work
& Financial
Plan/ budget
proposal for
the budget
year
Conduct Evaluation of None August 15
Budget the Budget

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 Hearing Proposals by
(August 15) Local Finance
Committee
based on the
rationale of the
PPAs, major
output and
performance
indicators,
targets & cost
criterion for final
approval of the
LCE
Preparation The City Budget None September – City Budget Officer
of the Officer October 10
Executive consolidates all
Budget of the approved
budget
proposals to
form a Proposed
Executive
Budget. Also,
sees to it that all
Local Budget
Preparation
Forms,
mandated plans
and other
required
documents are
complete
Submission The City Budget None On or before City Budget Officer
of Annual Officer facilitates October 16
Budget to submission of
Sangguniang the Proposed
Panlungsod Executive
Annual Budget
to the
Sangguniang
Panlungsod for
legislation and
authorization
E. Preparation and distribution of Appropriation Release Order/ Advice Allotment based on the

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Authorized Annual Budget & Recording in the RAAO
Prepares six (6) None 3 hours Admin. Officer
sets of Allotment
Release Order
(ARO)/ Advice
of Allotment for
distribution to
all national and
local offices of
the LGU as their
guide for the
ceiling of their
appropriations
Signs the ARO None 30 minutes City Budget Officer
and forwards to
the LCE for
approval
Distributes to None 2 hours Admin. Aide
each
department/
section the JO Staff
signed ARO/
Advice of
Allotment
Recording of the None One (1) day Admin. Officer
appropriations
of all offices in
the Registry of
Appropriations,
Allotment &
Obligations
(RAAO)
F. Periodic reports submission to DILG, COA, Provincial Budget Office and DBM-RO VII
Posting of the None On or before City Budget Officer
Annual Budget January 20
on the DILG Full
Disclosure
Portal and
submission to
the LGU DILG
Office 3 sets of
the Annual
Budget for

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posting in three
(3) conspicuous
places
Submission of None January 31 City Budget Officer
Statement of
Appropriations ,
Allotment and
Obligation
Report as of
December 31 to
the Commission
on Audit
Submission of None March 31 City Budget Officer
the 3-Year
Statement of
Receipts and
Expenditures to
the Provincial
Budget Office
Submission of None When required City Budget Officer
report/s to the
Department of
Budget and
Management-
Regional Office
VII

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 Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Clients are enticed or encouaraged to put into
writing their complaints, suggestions, or feedback
in the Feedback Form that can be found at the
Public Assistance & Complaints Desk (PACD)
located at the Ground Floor of the City Hall. And
drop the filled-in form in the Suggestion/ Comment
Box that is also placed therein.
How feedbacks are The filled-in Feedback Forms are retrieved from
processed the Suggestion/ Comment Box by the PACD
Personnel and forwarded to Human Resource
Division Staff. Any feedback is immediately
relayed to the concerned office and to the
concerned personnel if any.
How to file a complaint One must go to the Human Resource Division to
get the Complaint Form and duly accomplish it.
And ensure detailing the following:
a. Full name and address of the complainant;
b. Full name and address of the person
complained of as well as his/her position and
office;
c. A narration of the relevant and material facts
which shows the acts or omissions allegedly
committed;
d. Certified true copies of documentary evidence
and affidavits of his/her witnesses, if any; and
e. Certification or statement of non-forum shoping.
[Pursuant to 2017 RACCS Rule 3 Sec. 11 on
Requisites of a Vaild Complaint]
How complaints are Complaints are forwarded to concerned or
processed acocuntable office/ personnel.
Contact Information 2683010/ 4899624 (Trunkline)

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 List of Offices
Office Address Contact Information
nd
Bids and Awards Committee 2 Floor, City Hall Local 4005
Business Permit & Licensing Ground Floor, City Hall Local 4029
Office
CHO – Infirmary East Pob., City of Naga, Cebu 3456183/ 5110762
CHO – Sanitary Section East Pob., City of Naga, Cebu Local 4026
City Disaster Risk Reduction & 2nd and 3rd Floors, City Hall 4894155
Management Office (CDRRMO)
City Environment & Natural 2nd Floor, City Hall Local 4008
Resources Office (CENRO)
City Information & Community 2nd Floor, City Hall Local 4019
Relations Department (CICRD)
City of Naga Traffic Mgt. 2nd Floor, City Hall Local 4010
Authority
Department of Public Services East Pob., City of Naga, Cebu Local 4018
GSO – Motorpool East Pob., City of Naga, Cebu Local 4014
GSO – Warehouse East Pob., City of Naga, Cebu Local 4025
Human Resource Division Ground Floor, City Hall Local 4021
Information Technology Section Ground Floor, City Hall Local 4012
Internal Audit Services (IAS) Ground Floor, City Hall Local 4002
Naga Peoples Market East Pob., City of Naga, Cebu Local 4024
Office of the Building Official Ground Floor, City Hall Local 4022
Office of the City Accountant Ground Floor, City Hall Local 4001
Office of the City Agriculturist Ground Floor, City Hall Local 4003
Office of the City Assessor Ground Floor, City Hall Local 4004
Office of the City Budget Officer Ground Floor, City Hall Local 4006
Office of the City Civil Registrar Ground Floor, City Hall Local 4015
Office of the City Engineer 2nd Floor, City Hall Local 4011
Office of the City General Ground Floor, City Hall Local 4013
Services Officer (GSO)
Office of the City Health Officer East Pob., City of Naga, Cebu 3456183
(CHO)
Office of the City Legal Officer 2nd Floor, City Hall Local 4016
Office of the City Mayor 2nd Floor, City Hall Local 4017
Office of the City Planning & 2nd Floor, City Hall Local 4007
Development Coordinator
Office of the City Social Welfare Ground Floor, City Hall Local 4009
& Development Officer
Office of the City Treasurer Ground Floor, City Hall Local 4023
Office of the City Veterinarian Ground Floor, City Hall Local 4028

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Office of the Sangguniang East Pob., City of Naga, Cebu 2611341
Panlungsod
Public Employment Services Ground Floor, City Hall Local 4020
Office

Page 304