Cato VPN Client for iOS
Installation and User Guide
Document Version 2.02
December 2019
Released
Cato VPN Client for iOS Installation and User Guide
© C OPYRIGHT 2019 BY C ATO NETWORKS L TD
This document and all of its content, design and structure, and all trademarks, trade names and logos herein, and all intellectual property rights
thereto are owned by Cato Networks Ltd and its affiliates and licensors and are deemed as Cato Networks Ltd's confidential information and may
not be copied, disclosed to third parties, made available to the public or distributed. This document and all data herein are provided "as is" and
without warranties of any kind, either express or implied. All technical data herein is subject to U.S., Israeli and possibly other countries’ export
control and sanctions laws, regulations and requirements. You have sole liability and responsibility to obtain all permits and licenses required for
export or re-export of this document. This document and its use are subject to the agreement entered between you and Cato Networks Ltd, and
you shall destroy all copies thereof upon expiration or termination of said agreement.
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1. Scope
Table of Contents
1. Scope 3
2. Downloading Your Client for Installation 3
3. Logging into Your Cato VPN Client 4
4. Viewing Connection Data 5
5. Configuring Your Connection Settings 6
5.1 Contacting Cato Networks Support 6
6. Additional Resources 7
1. Scope
This guide describes how to download, install and use the Cato VPN Client on your iOS device.
2. Downloading Your Client for Installation
In addition to downloading the Cato VPN Client installation file, you can optionally download a
profile file that contains your configuration credentials, and enters your login details
automatically.
However, if you prefer, you can enter your credentials manually.
1. Click iOS and click 1. DOWNLOAD
VPN CLIENT. You will be redirected to iTunes
to continue.
2. Optional - Click 2. DOWNLOAD PROFILE and
note where you saved the file for later use.
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3. Logging into Your Cato VPN Client
3. Logging into Your Cato VPN Client
When you start Cato VPN Client for the first time, you need to
configure your account by entering your credentials:
a. Click Enter Credentials.
b. Enter your credentials as detailed in the email you
received from your administrator and the password
you defined.
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4. Viewing Connection Data
After six consecutive failed login attempts, you will be locked out of your account for at
least 30 minutes. If you prefer, you can ask your administrator to unlock your account
earlier.
c. Click CONTINUE.
4. Viewing Connection Data
To view detailed information on your connection data:
1. In the vertical menu, click (Connection Data).
Parameter Description
Bytes Sent Total number of bytes sent over the VPN connection since it was estab-
lished.
Bytes Received Total number of bytes received over the VPN connection since it was
established.
Local IP IP address of the host in the local wired or wireless network.
Cato IP IP address assigned by Cato Networks.
Connected PoP The Cato PoP to which this VPN is currently connected.
Distance To PoP Latency measured between this VPN client and the Cato PoP to which it
is connected.
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5. Configuring Your Connection Settings
Parameter Description
Session Start Time Date and time when this VPN session was established.
Last Active The data and time when the latest packet was transferred in this VPN
session.
5. Configuring Your Connection Settings
You can configure your Cato VPN Client to connect using advanced settings.
To configure your Connection Settings:
1. In the vertical menu, click (Settings).
2. Configure the settings as described below.
5.1 Contacting Cato Networks Support
To contact Cato Networks support:
1. In the vertical menu, click (Settings).
2. Click Contact Support.
3. Fill in your details and describe your problem.
4. Click Submit.
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6. Additional Resources
6. Additional Resources
Online documentation
Online documentation is available through the Cato Management Application.
Contact Support
Following are the channels for contacting Cato Networks Support:
l Cato Networks Support Portal: A self-service support web site that offers a full
range of customer support features, such as: Opening, updating and tracking
technical support incidents quickly and conveniently. Finding technical doc-
uments, FAQs, using the new and robust Knowledge Base. Downloading doc-
umentation, full products guides, product updates, notifications etc. Sharing best
practices and troubleshoot problems with others via tan interactive community.
Access Cato Networks Online Support, by browsing https://sup-
port.catonetworks.com and register your support account.
l Email: Email services, allowing you to create technical tickets in our system eas-
ily, by sending email to [[email protected]](sup-
[email protected]).
l Chat: Chat services are part of Cato Management Application, after login you
have the option to chat with a Technical Support Engineer representatives based
on an available free seat.
l Phone: Talk Services, 24x7x365, allowing you to call directly to Cato Support. All
calls are recorded to further improve our services and for quality assurance pur-
poses.
USA: +1 (505) 333-4070
United Kingdom: +44 114 303 3899
Israel: +972 3 720 7171
l Text message: To create support tickets with Cato Networks, text your inquiry to
the following text message numbers:
USA: +1 (201) 890-7666
United Kingdom: +44 1606 800066
Israel: +972 52 628 5630
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