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Telephone Language

The document provides a comprehensive list of typical phrases for telephone conversations, categorized by different scenarios such as answering the phone, introducing oneself, asking to speak with someone, and leaving messages. It includes both formal and informal expressions to facilitate effective communication over the phone. The phrases aim to assist individuals in various contexts, from personal calls to professional settings.

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Marina Krizskaya
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58 views2 pages

Telephone Language

The document provides a comprehensive list of typical phrases for telephone conversations, categorized by different scenarios such as answering the phone, introducing oneself, asking to speak with someone, and leaving messages. It includes both formal and informal expressions to facilitate effective communication over the phone. The phrases aim to assist individuals in various contexts, from personal calls to professional settings.

Uploaded by

Marina Krizskaya
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Telephone Language

Here are some typical phrases that you can use in a telephone conversation.

Answering the phone  Hello? (informal)


 Thank you for calling Boyz Autobody. Jody speaking. How can
I help you?

 Doctor's office.
Introducing yourself  Hey George. It's Lisa calling. (informal)
 Hello, this is Julie Madison calling.
 Hi, it's Gerry from the dentist's office here.
 This is she.*
 Speaking.*

*The person answering says this if the caller does not recognize their voice.
Asking to speak with  Is Fred in? (informal)
someone  Is Jackson there, please? (informal)
 Can I talk to your sister? (informal)
 May I speak with Mr. Green, please?

 Would the doctor be in/available?


Connecting someone  Just a sec. I'll get him. (informal)
 Hang on one second. (informal)
 Please hold and I'll put you through to his office.
 One moment please.

 All of our operators are busy at this time. Please hold for the
next available person.
Making special  Could you please repeat that?
requests  Would you mind spelling that for me?
 Could you speak up a little please?
 Can you speak a little slower please. My English isn't very
strong.
 Can you call me back? I think we have a bad connection.

 Can you please hold for a minute? I have another call.


Taking a message for  Sammy's not in. Who's this? (informal)
someone  I'm sorry, Lisa's not here at the moment. Can I ask who's
calling?
 I'm afraid he's stepped out. Would you like to leave a message?
 He's on lunch right now. Who's calling please?
 He's busy right now. Can you call again later?
 I'll let him know you called.

 I'll make sure she gets the message.


Leaving a message  Yes, can you tell him his wife called, please.
with someone  No, that's okay, I'll call back later.
 Yes, it's James from Comp Inc. here. When do you expect her
back in the office?
 Thanks, could you ask him to call Brian when he gets in?
 Do you have a pen handy. I don't think he has my number.

 Thanks. My number is 222-3456, extension 12.


Confirming  Okay, I've got it all down.
information  Let me repeat that just to make sure.
 Did you say 555 Charles St.?
 You said your name was John, right?

 I'll make sure he gets the message.


Listening to an  Hello. You've reached 222-6789. Please leave a detailed
answering machine message after the beep. Thank you.
 Hi, this is Elizabeth. I'm sorry I'm not available to take your call
at this time. Leave me a message and I'll get back to you as
soon as I can.

 Thank you for calling Dr. Mindin's office. Our hours are 9am-
5pm, Monday-Friday. Please call back during these hours, or
leave a message after the tone. If this is an emergency please
call the hospital at 333-7896.
Leaving a message  Hey Mikako. It's Yuka. Call me! (informal)
on an answering  Hello, this is Ricardo calling for Luke. Could you please return
machine my call as soon as possible. My number is 334-5689. Thank
you.

 Hello Maxwell. This is Marina from the doctor's office calling.


I just wanted to let you know that you're due for a check-up this
month. Please give us a ring/buzz whenever it's convenient.
Finishing a  Well, I guess I better get going. Talk to you soon.
conversation  Thanks for calling. Bye for now.
 I have to let you go now.
 I have another call coming through. I better run.
 I'm afraid that's my other line.

 I'll talk to you again soon. Bye.

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