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Hotel Department Office Overview

The document outlines the various departments and their respective offices and facilities within a hotel, including the Front Office, Hotel Administrative, Sales, Accounting, Security, Food and Beverage, Housekeeping, Medical Services, Engineering and Maintenance, and Waste Disposal. Each department is detailed with specific roles and areas such as management offices, operational spaces, storage areas, and employee facilities. Additionally, it includes common areas for staff and medical services available within the hotel.

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Lemuel Basilio
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0% found this document useful (0 votes)
23 views6 pages

Hotel Department Office Overview

The document outlines the various departments and their respective offices and facilities within a hotel, including the Front Office, Hotel Administrative, Sales, Accounting, Security, Food and Beverage, Housekeeping, Medical Services, Engineering and Maintenance, and Waste Disposal. Each department is detailed with specific roles and areas such as management offices, operational spaces, storage areas, and employee facilities. Additionally, it includes common areas for staff and medical services available within the hotel.

Uploaded by

Lemuel Basilio
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Front Office Department

1. Front Manager Office. This is the office of the front manager who oversees the
operations at the front desk.
2. Assistant Manager Office. This is the office of the assistant manager who
supports the front manager in rank.
3. Customer Service Director Office. This is the office of the customer service
director who manages the customer interactions and satisfaction.
4. Booking and Reservation Office. This is the office that handles the bookings
and reservations of guests.
5. Telephone/Social Media Operator Office. This is the office of the phone call
and social media operator.
6. Key Clerks Area. This is the area for room keys and access management.
7. File Storage Area. This is the space for storing confidential files and documents.
8. Toilet. This is the restroom facility of the office building.

Hotel Administrative Department

1. General Manager's Office. This is the office of the general manager who
oversees all operations in the development.
2. Human Resources Office. This is the office of those who manage employee-
related matters.
3. Visitors' Waiting Lounge. This is the area where visitors or guests wait to meet
with the staff,
4. Operation Analyst Office. This is the office of those who analyze and improve
the operational processes of development.
5. Resident Manager's Office. This is the office of those who oversee the day-to-
day operations of the development.
6. General Conference Room. This is a general meeting room that can be used by
any department within the office grounds.
7. Night Manager's Office. This is the office of those who oversee the operations
of the development during night shifts.
8. Service Superintendent's Office. This is the office of those who manage the
service staff.
9. Bell Captain's Office. This is the office of those who oversee the bell staff.
10. House Officer's Area. This is the office of those who oversee the housekeeping
operations.
11. General Employees' Lounge. This is the lounge area for all employees.
12. General Employees' Pantry. This is the pantry area for all employees.
13. General Supply Room. This is a general storage area for all employees.
14. File Storage Area. This is the space for storing confidential files and documents.
15. Male Restroom. This is a sanitation area for male guests.
16. Female Restroom. This is a sanitation area for female guests.
17. PWD Restroom. This is a sanitation area for guests who are a part of the
persons with disabilities (PWDs).
Sales Department

1. Sales Director's Office. This is the office of those who oversee the sales
strategies and goals of the development.
2. Sales Manager's Office. This is the office of those who manage the sales team
and activities.
3. Travel and Tour Sales Office. This is the office of those who sell travel and tour
packages.
4. Special Event/Activity Sales Office. This is the office of those who sell and
manage special event and other activity packages.
5. File Storage Area. This is the space for storing confidential files and documents.
6. Toilet. This is the restroom facility of the office building.

Accounting Department

1. Chief Controller's Office. This is the office of those who oversee the financial
controls and reporting of the financial factors.
2. Assistant Controller's Office. This is the office of those who support the
financial operations under the chief controller.
3. Secretariat Area. This is the space where the administrative tasks are being
held.
4. Cashiering Section. This is the space where cash transactions are being
processed.
5. Accounting Section. This is the area for accounting and financial record-
keeping.
6. File Storage Area. This is the space for storing confidential files and documents.
7. Toilet. This is the restroom facility of the office building.

Hotel Security and Surveillance

1. Security's Office. This is the office of the security team who manage the
security operations.
2. CCTV Surveillance Room. This is the office of those who oversee the
surveillance monitors scattered around the development.
3. Head Security Office. This is the office of the head of security who oversees the
totality of the security operations.
4. Security Personnel Assembly/Lounge. This is the space intended for the
security personnel to assemble or relax during their breaks.
5. Toilet. This is the restroom facility of the office building.
A. Service Facilities

Food and Beverage Department

1. Food and Beverage Manager’s Office. This is the office of those who oversee
the food and beverage operations.
2. Executive Chef's Office. This is the office of the chef who is responsible for
menu planning and food preparation.
3. Sous Chef/Kitchen Supervisor's Office. This is the office of the assistant head
chef.
4. Dietician and Nutritionist's Office. This is the office of the dietician who
provides dietary and nutritional advice and planning.
5. Banquet Manager's Office. This is the office of those who oversee the banquet
operations of the department.
6. Server/Waiter Lounge. This is the area where servers and other staff relax
during their breaks.
7. Food Preparation Area (Main, Auxiliary, Specialty). This is the space where
the staff prepare the food, including the various kinds of dishes, as well as
auxiliary or side items.
8. Baking Area. This is the area where baking preparations are held.
9. Utensils Storage Area. This is where the utensils are stored.
10. Wash Area. This is where the dishes and utensils are being washed.
11. Sterilizing Area. This is where the dishes and utensils are being sterilized.
12. Dishwashing Station. This is where the dishes are being washed and cleaned.
13. Drying Area. This is where the dishes and utensils are being dried.
14. Hot and Cold Storage Area. This is where the food at different temperatures are
being stored.
15. Garbage Disposal Area. This is where the food waste is being disposed of.
16. Equipment Storage. This is where the kitchen equipment is being stored and
well-kept.
17. Quality Check/Service Station (Waiter Pick-up and Dish Return). This is
where the food quality and dish servings are being quality checked.
18. Waiter's Assembly Area. This is where the waiters and waitresses assemble,
receive, and deliver orders.
19. Wine and Beverage Storage. This is where the wines and beverages are being
stored.
20. Pantry. This is the area where food items are kept.
21. Docking Station. This is an area where the facility receives goods, supplies, and
equipment.
22. Supplies Receiving Office. This is the office of those who handle the food and
beverage supplies.
23. Toilet. This is the restroom facility of the office building.

Housekeeping Department
1. Executive Housekeeper's Office. This is the office of those who oversee the
housekeeping operations.
2. Lost and Found Room. This is a room for keeping lost items recovered or
received by the staff.
3. Linen Room. This is the room for storing linens and towels.
4. Employee's Locker Room. This is the room where employees store their
personal belongings.
5. Laundry Supervisor's Area. This is the office of those who supervise the
laundry operations.
6. Laundry/Wash Area. This is the area for washing laundry.
7. Drying/Ironing Area. This is the area where the laundry is being dried and
ironed.
8. Receiving Area. This is where the clean laundry and supplies are being received
and collected.
9. Cleaning Supplies Room. This is where the cleaning supplies are stored.
10. Equipment Locker. This is the locker area where cleaning equipment and other
supplies or personal items are being kept.
11. Releasing Area. This is where the clean laundry and supplies are being
released.
12. Toilet. This is the restroom facility of the office building.

Staff Common Area

1. Employee's Entrance. This is the authorized entrance for employees.


2. Staff Lounge. This is where the staff relaxes during their break time.
3. Staff Dining Area/Cafeteria. This is where the staff dine.
4. Kitchen/Pantry. This is where the preparation and storing of food is being made.
5. Male & Female Locker. This is the designated locker areas for the male and
female employees to store their per sonal belongings.
6. Male & Female Changing Rooms. This is where the male and female
employees change their uniforms; adjacent to the male and female locker areas.
7. Staff Quarters/Dormitory. This is considerably the living quarters of the staff.

Medical Services

1. Help Desk and First Aid. This is the area where basic medical care can be
addressed.
2. Clinic. This is the medical facility for providing general healthcare needs.
3. Nurse’s Office. This is the office of the nurse who provides first hand medical
care and assistance.
4. Veterinary Clinic. This is the designated clinic for veterinary care.
5. Veterinarian’s Office. This is the office of the veterinarian who performs the
veterinary care.
6. Therapy Room. This is a room designed for therapeutic treatments.
7. Therapist’s Office. This is the office of the therapist who provides medical therapy
sessions to the guests.

B. Engineering and Maintenance Department

Main Office

1. Building Administrator's Office. This is where the operations and maintenance


of the building is being performed.
2. Electrical Engineer's Office. This is where the electrical systems design is
maintained and investigated.
3. Plumbing Engineer's Office. This is where the plumbing systems design is
maintained and investigated.
4. Mechanical Engineer's Office. This is where mechanical systems design is
maintained and investigated.
5. Clerk's Office. This is the office for clerical and administrative tasks.
6. Conference Area. This is where meetings and conferences are conducted.
7. Toilet. This is the restroom facility of the office building.

Cable TV & Internet Connectivity

1. Server Room. This is where the servers and networking equipment are stored.
2. Supply Room. This is where the supplies are kept.
3. Technicians/Repair Station. This is the area where technicians perform the
repairs of the equipment.

Electrical Facilities

1. Main Electrical Room (Emergency Power Generator and Alternative Energy


Storage). This is where the generators are located.
2. Supply Room/Equipment Storage. This is an adjacent storage area for other
electrical equipment.
3. Electrical Facilities. These are facilities that are related to the electrical
operations and overall maintenance.
4. Supervisor's Office. This is the office of those who oversee the electrical
operations of the development.
5. Electricians/Repair Station. This is the area where technicians perform the
repairs of the equipment.

Mechanical Facilities

1. Mechanical Room. This is where the mechanical equipment and systems are
stored.
2. Rainwater Treatment Room. This is where rainwater treatment is stored and
treated.
3. Pump House. This is where the water is being pumped for redistribution.
4. Workshop/Repair Station. This is the area for mechanical repairs and
maintenance.
5. Solar Water Heaters. This is the space where solar energy is being used to heat
water.
6. AHU Room. This is where the air handling units are stored.
7. Water Tank Room. This is the location of the water storage.
8. Pipe Chase. This is the vertical tube for running pipes.

Waste Disposal

1. Janitorial Room. This is a space for storing cleaning supplies and equipment
within the building.
2. Utility Room. This houses the remaining utility equipment such as meters,
controls, and other units.
3. Garbage Chutes. This is a channel for disposing the garbage through a central
collection point.
4. Material Recovery Facility (MRF). This is a facility for sorting and processing
recyclable materials and other resources.
5. Loading and Unloading Dock. This is an area where the facility receives goods,
supplies, and equipment.

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