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Computer Reviewer

The document outlines three primary goals for improving business knowledge, processes, and communications through effective information systems. It distinguishes between front-office and back-office information systems, detailing their roles in supporting customer interactions and internal operations, respectively. Additionally, it discusses various perspectives on knowledge, processes, and communication from the viewpoints of system owners, users, designers, and builders.

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Imee Joy Canda
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31 views3 pages

Computer Reviewer

The document outlines three primary goals for improving business knowledge, processes, and communications through effective information systems. It distinguishes between front-office and back-office information systems, detailing their roles in supporting customer interactions and internal operations, respectively. Additionally, it discusses various perspectives on knowledge, processes, and communication from the viewpoints of system owners, users, designers, and builders.

Uploaded by

Imee Joy Canda
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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3 goals

-Improve Business Knowledge

-Improve Business Processes

-Improve Business Communications

°Front -and Back-Office Information Systems

•Front-office information systems

-support business functions that extend to organization customers(constituents)

-marketing

-sales

-customer management

•Back:office information Systems

-support internal business operations of organization and reach out to suppliers

-Human resources

-Financial Management

-Manufacturing

-Inventory

Information Systems Architecture – a unifying framework into which various stakeholders can organize

•High-Level Goals of System Owners and System Users

-improve Business Knowledge

-Improve Business Processes

-Improve Business Communication

•Technology Perspectives of System Designers and System Builders

-Database technologies- support business accumulation and business knowledge

-Software technologies-that automate and support business processes

-Interface technologies-support business communication and collaboration

•Focuses for Information Systems

-Knowledge- the raw material to create useful information

-Process- the activities (including management)


-Communication- how the system interface with it’s users

•Views of Knowledge

*System owners view- interested not I’m raw data but in information

-business entities and business rules

*System user’s view- view data as something recorded on forms, stored in file cabinets

-focus on business issues

*DATA REQUIREMENT- a representation of users data in terms of entities, attributes

*System designers view- Data structures, database schemas, fields, indexes

*System Builders view- SQL, DBMS

•Views of Process

*System owners view-

-concerned with high-level processes called business functions

-Business function- a group of related processes that support business

-Cross-functional information system- a system that supports relevant business process

*System users view-

-Business processes- activities that respond to business events

-Process- requirements- a user’s expectation of the processing requirements

-Policy- a set of rules that govern a business

-Procedure- step-by-step of instructions

-Work flow- the flow of transactions through business process

*System Designers-

-Software specifications- the technical design of business processes to be automated

*System Builders-

-Application program- a language based, machine

-Prototyping- a technique for quickly building a functioning


•Views of Communication

*System owners view-

Who must interact?

Where are they located?

System users view?

-is inputs and outputs

System Designer

-technical design of user and system

-Interface specifications- technical designs that document how system users interact

-User dialogue- a specification on how the user moves from window to window or page to page

-Middleware- utility software that allows application software

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