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DVLA Virtual Assistant Hours & Help

The DVLA's Virtual Assistant informs users that it is currently closed and advises them to contact during opening hours, which are Monday to Friday 08:00 - 19:00 and Saturday 08:00 - 14:00. It also mentions that advisors are available for assistance with applications during those hours. The user attempts to request a provisional driving license without a UK passport but the assistant does not understand the request.

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annabradford886
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4 views1 page

DVLA Virtual Assistant Hours & Help

The DVLA's Virtual Assistant informs users that it is currently closed and advises them to contact during opening hours, which are Monday to Friday 08:00 - 19:00 and Saturday 08:00 - 14:00. It also mentions that advisors are available for assistance with applications during those hours. The user attempts to request a provisional driving license without a UK passport but the assistant does not understand the request.

Uploaded by

annabradford886
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Virtual Assistant (2023/06/16 [Link]): Hello, I'm DVLA's Virtual Assistant.

Virtual Assistant (2023/06/16 [Link]): I'd need to transfer you through to an


advisor for further assistance, however, we are currently closed.

Please contact us during our opening hours.

Virtual Assistant (2023/06/16 [Link]): Advisors are available on webchat between


Monday - Friday 08:00 - 19:00 and Saturday 08:00 - 14:00.

(Closed on public holidays)

Our telephone advisors are available Monday - Friday between 08:00 - 19:00 and
Saturday 08:00 - 14:00.

Virtual Assistant (2023/06/16 [Link]): If you are completing an application


within our opening hours but cannot transact successfully, there will be advisors
available to help.

Virtual Assistant (2023/06/16 [Link]): Please click the 'End Chat' button in the
top right hand corner of the screen to end the chat.

Virtual Assistant (2023/06/16 [Link]): Thanks for chatting and enjoy the rest of
your day. Goodbye.

You (2023/06/16 [Link]): Hi there I would like to request a provisional driving


license please but I don’t have a uk passport

Virtual Assistant (2023/06/16 [Link]): I'm sorry, I don't understand that. For me
to help you, please click an option when presented with a menu.

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