Customer number:

Mr Maxim Gaisiuc 26573444

143 John Ruskin Street
London Payment reference:
SE5 0PQ 2026573612444

1680//N/ /bill_1_batch_s_20210826_234218_0002_6878
Bill/tax point date:
26/03/2023
* Schedule number:
02

Bill number:
2065631266

Your water services bill L

1 Amount due 2 Your payment plan
IL
For the period: We have reviewed your payments in line with your
26/01/2023 to use and current balance, so you don't have to do
25/03/2023 anything.
About your next payment: £39.50
Total due Your first Direct Debit payment will be taken on or
Amount brought
just after 01/09/2021.
B

forward:
£190.66 CR £7.04 CR
Future payments: £29.50
See section 3
for more detail Payment will be taken monthly on or just after your
preferred payment date until further notice.

Please check your payments and bill carefully. We

E

Supply address: aim to review your payments annually; however, it

SYST/S
New charges:
£183.62 is your responsibility to ensure your payments are
sufficient to clear your bill.
21 Bonnington Walk, Bristol, BS7 9XF
For more information on how to pay
see section 5.

Here for you

How can we help? Section
If the coronavirus outbreak has left you in financial
difficulty please don’t worry. Get in touch and we’ll
take a look at how we can help you with your bill.
How do I pay my bill? . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Call 0345 600 3 600 (Monday to Friday - 8am to
022BW13_1680_BWBSL_VP_1/009908/030359/SG601/

8pm and Saturday 8am to 2pm) or visit

My water use has gone up, what do I do? . . . . . . . . . .6 bristolwater.co.uk/struggling-to-pay

I'm having financial difficulties.

Can you help me? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Extra support when you need it most
We know that sometimes you or someone you
care about may need a little extra help. We
My property has a soakaway. can provide additional support such as
How do I claim a rebate? . . . . . . . . . . . . . . . . . . . . . . . .7 communication in a different format or
bottled water during a supply interruption.
You can register for free for Priority Services.
I'm moving home. What do I need to do? . . . . . . . . . .8
Visit bristolwater.co.uk/priorityservices

Bristol Wessex Billing Services Ltd is the duly appointed agent of Bristol Water Plc and Find out more about your bill and our services online:
Wessex Water Services Ltd for the invoicing and collection of sums due for water and
sewerage services. Bristol Water VAT Reg No. 567 7800 03. bristolwater.co.uk or wessexwater.co.uk
Bristol Wessex Billing Services Limited, 1 Clevedon Walk, Nailsea, Bristol, BS48 1WA.
 3 Your bill explained

Account summary Daily water use

Previous Balance £6.84 The graph below shows your average
daily water use per day in litres (L). Did
Total payments made £197.50 CR
you know there are 1,000L per m3?
How much water are you using?
Amount brought forward £190.66 CR

Charges for this period 26 Jan 2023 - 25 Mar 2023 300L

per day

Water use: meter no. 10-551523 size: 15mm 256L 260L

per day per day

Amount in litres (L) per day

- =
Recent reading Previous reading
Total used
882 835
25/01/2023 (actual) 25/03/2023 47m3
Water charges
Water supplied to you by Bristol Water.
For the period: 26 Jan 2021 - 31 Mar 2023
This time
Your last bill This bill
Volume Charge 126.69p (per m3) for 9m3 = £11.40 last year
07/02/2020 to
15/08/2020 to 26/02/2021 to
25/02/2021 25/08/2021
Standing Charge £40.50 (per year) for 34 days = £3.77 14/08/2020

For the period: 01 Jan 2023 - 25 Mar 2023 Your water use has remained similar

Volume Charge 128.98p (per m3) for 38m3 = £49.01 You could reduce your water and energy
bills by saving water. Simply follow our
Standing Charge £43.40 (per year) for 147 days = £17.47 water saving tips.
Visit: bristolwater.co.uk/savingwater
Sewerage charges Don't forget to still check for leaks from
time to time.
Sewerage charges provided by Wessex Water.
For the period: 26 Jan 2023- 31 Mar 2023 • For more advice on water use
Volume Charge 168.36p (per m3) for 9m3 = £15.15 see section 6
Less 5% water not returned to sewer -£0.75 • Find out more about charges in
section 8
Standing Charge £56.00 (per year) for 34 days = £5.21
For the period: 01 Jan 2023 - 25 Mar 2023
Volume Charge 165.68p (per m3) for 38m3 = £62.95
Less 5% water not returned to sewer -£3.14
Standing Charge £56.00 (per year) for 147 days = £22.55

Total £183.62
 3a Detailed account statement

27/01/2023 Balance on last bill £6.84

01/02/2023 Direct Debit payment £39.50 CR

04/02/2023 Direct Debit payment £39.50 CR

01/02/2023 Direct Debit payment £39.50 CR

01/03/2023 Direct Debit payment £39.50 CR

02/03/2023 Direct Debit payment £39.50 CR

26/03/2023 New bill issued - bill no. 2065631266 £183.62 bill

Total £7.04 CR

4 Contact us 5 Ways to pay

Billing enquiries Automated information services Payments should be made to Bristol Wessex
Billing Services Limited quoting your
0345 600 3 600
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UP
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BN
UP
QN

BOE
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L Submit a meter reading or request
information leaflets about charges,
surface water drainage or Pension
payment reference: 2026573612026

Direct Debit
Credit discount.
bristolwater.co.uk/directdebit
LiveChat at
IL
0345 600 6 600
bristolwater.co.uk or Select appropriate option Internet/mobile banking
Sort code 40-02-50 and
wessexwater.co.uk account number 61229737.

Submit an enquiry via We welcome calls via the £ Bank & Post Office
our website Next Generation Text Service Take this bill with you to make payment.
Please note: Post Office is cash only.
B

Payzone
Water supply enquiries Sewerage enquiries
022BW13_1680_BWBSL_VP_1/009908/030360/SG601/

If this bill contains a barcode you can take it

• Loss of supply • Leak • Sewage flooding • Blocked sewer into your local Payzone outlet, to find your
• Water quality problem nearest visit payzone.co.uk
0345 600 4 600
0345 702 3 797 Credit or debit card
E-

(.POEBZ
UP
'SJEBZ

BN
UP
QN,
(.POEBZ
UP
'SJEBZ

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QN, emergencies only at other times) bristolwater.co.uk/paynow
emergencies only at other times)
Live Chat at Telephone
Live Chat at
wessexwater.co.uk 0345 600 1 019 (Automated 24 hours)
bristolwater.co.uk
Submit an enquiry via Post Write your customer number on the back
Submit an enquiry of your cheque and post it with the payment slip
our website
via our website to BWBSL, 1 Clevedon Walk, Nailsea, Bristol BS48
1WA. Cheques should be made payable to BWBSL.
Do not send cash or post dated cheques.
Calls to 0345 numbers usually cost the same as standard UK landline numbers.
Please check with your telephone service provider. Please be aware our calls may be recorded.
 6 Your water use
What is a cubic metre (m3)? How do you compare to the national average?
A cubic metre of water is 1,000 litres or 220 gallons of water. Your average daily use is 260 litres per day.
That's the equivalent of...
Using less water may help
181L
you reduce your water and
1m3 301L
energy bills.
13 baths If you're using more than this
Using more water than expected? 373L national average it might be
due to extra people in your
If your use is higher than last time, it is worth thinking about the 452L home, the season, using
following:
499L new appliances or a leak. For
1. More people at home water saving advice visit:
• Changes such as guests staying, having a baby and extra 548L bristolwater.co.uk/
garden watering can have an impact on your bill. Or a change savingwater
in circumstances, such as being retired, maternity leave or
switching to a part time job can make a difference. Save water, save money
Small changes to how you use water in your home can help
2. Time of year
reduce your daily average water use.
• During warmer weather often more water is used in the
garden.
Do you leave the tap running when brushing your teeth,
washing or shaving?
3. Household appliances
Turning it off could save you up to 24 litres a day.
• If you've fitted a dishwasher or power shower you may be
using more water. Also, systems such as water softeners can
How long do you spend in the shower?
sometimes waste water if they're not working properly.
A minute less could save you 10 litres a day. Try challenging
yourself to a four minute shower.
4. Check for leaks
• Look for any dripping taps, overflows or faulty toilet cisterns. Read your meter
This could save up to 200 litres of water a day.
It's worth recording your meter readings regularly. This could
• If you think you have a leak please see the 'What you can do'
help to spot a leak, prevent water being wasted, protect
information sheet enclosed with your bill.
damage to your property and reduce high bills.
5. Additional water use
The water recorded by your meter and the maintenance of
• Certain medical conditions can mean you use more water.
the service pipe from your home to the outside boundary of
• Check if you're eligible for our WaterSure Plus tariff - see
your property is your responsibility.
section 7.

It's good for us all to save water as it means more is Our LeakStop scheme might be able to help you with an
left in the environment. allowance or a subsidy for repair. For advice or a copy of our
For more top tips and advice visit: code of practice on leakage call 0345 702 3797 (Monday to
Friday, 8am to 6pm).
bristolwater.co.uk/savingwater
 7 Additional help, just for you
Help to pay your bill
Don’t worry if you’re struggling to pay, talk to us today. We
Priority Services
might be able to help you: If you, or anyone you know, needs extra support, we can
• Spread the cost of your bill. help through Priority Services:
• Pay us directly from your benefits. • Additional assistance in the event of water supply
• Reduce your bill with one of our low rate tariffs. interruptions.
• Repay your debt and get back on track. • Bills and leaflets in braille, large print or a language other
Visit bristolwater.co.uk/helptopay or call 0345 600 3 600 than English.
(Monday to Friday - 8am to 8pm and Saturday 8am to 2pm). • A security password system to protect against bogus
We can provide you with a copy of our debt recovery code of house calls.
practice. It's free and easy to register today at bristolwater.co.uk/
Organisations such as Citizens Advice, StepChange and priorityservices or wessexwater.co.uk/priorityservices or
National Debtline offer free, independent and confidential call 0345 600 3 600 (Monday to Friday - 8am to 8pm and
debt advice. Saturday 8am to 2pm).
Are you a pensioner on a low income and missing And you'll find energy companies offer a similar service.
out?
22,000 of our low income pensioners are receiving a discount
of around £60 a year off their water bill.
If all adults in your household receive state pension as your On a low income and use a lot of water?
only form of income or receive pension credit, we can give you a Some people have to use a large amount of water for reasons
discount of typically £60 a year off your water bill. It’s easy to they cannot control. WaterSure Plus can limit how much you
apply, speak to our friendly team on 0345 600 3 600 (Monday pay. You need to be receiving one of the main means-tested
to Friday 8am to 8pm, Saturday 8am to 2pm) or benefits or tax credits and either:
visit bristolwater.co.uk/pension
• receive child benefit for three or more children under 19
Where does your rainwater go?
L
If you pay sewerage charges and most of the water that falls
on your roof or the hard paved surfaces of your property drains
•
living in your household, or
have someone in the household with a medical condition
that causes them to use significantly more water.
to a soakaway, you could claim a rebate of around £20. Find out more at bristolwater.co.uk/watersureplus or call
IL
Visit wessexwater.co.uk/surfacewaterdrainage or call 0345 600 3 600 (Monday to Friday - 8am to 8pm and
0345 600 6 600 (24 hour automated service) for an Saturday 8am to 2pm).
application form.

8 Useful information
B

Our charges Going back to unmetered charges?

022BW13_1680_BWBSL_VP_1/009908/030361/SG601//i

Our charges for water and sewerage services and any changes to If you've opted to have a meter installed you can choose to
them are controlled by law and by our operating licence. Charges switch back to paying on an unmetered basis, but this change
that are applicable from 1 April every year are published by 1 has to be requested within two years of being on the metered
E-

February. For more information on our charges visit charge. You may only make this change once. This only applies
bristolwater.co.uk/charges or wessexwater.co.uk/charges. if the meter wasn't previously installed when you moved in to
You can request a leaflet by calling 0345 600 6 600 (automated the property.
24 hour).
Meter tampering and testing
What is a standing charge? Your meter is owned by Bristol Water. Tampering with it is an
Standing charges are an annual fixed charge based on the offence and will result in a fine. If you think your meter is not
connection size of your water meter and are paid by all recording accurately you can ask for it to be tested. If the
customers receiving water and/or sewerage services. They results confirm the meter is reading accurately, you will be
include costs of maintaining and reading meters for water supply liable for the cost of the test which is £70 + VAT.
customers. Your bill includes a proportion of the standing charge
CCW - the voice for water consumers
based on the number of days since your last meter reading.
Sewerage bills include a charge for taking away rainfall running CCW offers free independent advice and help if you have
off roofs, drives and patios and highway drainage. This is followed our complaints process but are still unhappy. Visit
included in the standing charge, not in the rate per cubic metre. ccwater.org.uk or call 0300 034 2222. Alternatively write to:
CCW, c/o 1st Floor, Victoria Square House,
Sewerage charges Victoria Square, Birmingham, B2 4AJ.
Sewerage charges assume 5% of the water you use is not
returned to the sewer. This takes into account evaporation, car
Ofwat
washing, garden watering and variations during wet and dry
Ofwat is the regulator for the water industry in England and
years. If, every year, more than 5% of your water supply is not
Wales. Visit www.ofwat.gov.uk
returned to the sewer, please let us know and we'll find out if you
qualify for a reduction in charges. There's further information in Protecting your data
section 7 on how to claim.
Surveys are carried out to ensure we offer the best possible
Moving home? customer service. The water services regulator Ofwat also
Just complete our online form at bristolwater.co.uk/moving and conducts surveys, which is perfectly permissible under water
we'll update your bill. Or call us on 0345 600 3 600 (Monday to industry rules. For more information about how we use your
Friday - 8am to 8pm and Saturday 8am to 2pm). We now aim to personal data, please refer to the privacy policies of both Bristol
install a water meter on all properties when there is a change of Water and Wessex Water. Our privacy policies can be found at:
occupier, either following a property sale or new tenancy. • bristolwater.co.uk/privacy-policy or by writing to Bristol
Water, Bridgwater Road, Bristol, BS13 7AT
• wessexwater.co.uk/privacy-policy or by writing to
Wessex Water, Operations Centre, Claverton Down, Bath,
BA2 7WW.