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redBus Ticket Cancellation Guide

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0% found this document useful (0 votes)
18 views2 pages

redBus Ticket Cancellation Guide

Uploaded by

22kwfhdx9j
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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redBus Ticket Information

Gwalior-Indore on Saturday, October 5, 2024

Ticket Number: TTAZ98605968 | PNR No: 575252

Hey Prachi,

Hurray!! You have saved Rs 105.00 on this booking

Ticket Details

Journey Date and Time


05/10/2024, 08:00 PM

Travels
Citylink Travels
NON A/C Sleeper (2+1)

Ticket Price
Rs. 731.5
(inclusive of GST)

Boarding Point
Gwalior
Chandrabadni Naka Private Bus Stand Gate No 2
Chandrabadni Naka Private Bus Stand Jhansi Road , Opp Ayushman Hospital Landmark: Chandrabadni
9425755955
9425755955

Dropping Point
Indore
Arvindo hospital (Kaka shri Petrol Pump) DROPPING DATE & TIME:
06/10/2024, 06:00 AM

Passenger Details Seat no


15
Prachi
25Yrs, FEMALE

You have unlocked a Return Trip Offer

Flat 10% off on return trip.

Indore Gwalior

Citylink Travels

Book for travel on or before 20-Oct-2024

BOOK NOW WITH THE OFFER

Validity: You can get this offer till 20-Oct-2024

Date change

The journey date for this ticket can be changed, you can advance or
postpone the ticket to a different date as per your convenience.

Date change time and charges for this operator is shown below.

Time Charges
Date change allowed till 05 Oct 2024 08:00:00 AM
FREE
(12 hours before departure)
Note: Rescheduling a ticket can be availed only once per booking, if
applicable. Once the travel date change option is availed, the ticket cannot
be further cancelled.

How to Change the journey date of your ticket in redbus app

Go to my bookings, choose the journey & change date

Cancellation policy

Your current cancellation charges according to the cancellation policy is


highlighted
below
Cancellation time Cancellation charges

Before 2nd Oct 08:00 PM Rs. 140.0(20%)

After 2nd Oct 08:00 PM & Before 4th Oct 08:00 PM Rs. 210.0(30%)

After 4th Oct 08:00 PM & Before 5th Oct 08:00 AM Rs. 280.0(40%)

After 5th Oct 08:00 AM & Before 5th Oct 08:00 PM Rs. 700.0(100%)

Cancellation charges are computed on per seat basis.


For Group bookings, cancellation of individual seats is not
allowed. Note: Cancellation charges mentioned above are
excluding GST.

How to cancel your ticket on redbus app


Go to my bookings and choose the journey and cancel the
ticket

Need help? redBuddy is here for you!

24x7 support Quick Resolution Multilingual

CHAT WITH REDBUDDY

Travel Guidelines

Please note it is mandatory to follow the travel guidelines of your source and destination state of trave

Terms and conditions

1. redBus* is an online ticketing platform. It does not operate bus services of its own. In
order to provide
a comprehensive choice of bus operators, departure times and prices to customers, it has
tied up with
many bus operators.

redBus responsibilities include:


(1) Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network
of bus
operators
(2) Providing refund and support in the event of cancellation
(3) Providing customer support and information in case of any delays / inconvenience

redBus responsibilities do not include:


(1) The bus operator's bus not departing / reaching on time.
(2) The bus operator's employees being rude.
(3) The bus operator's bus seats etc not being up to the customer's expectation.
(4) The bus operator canceling the trip due to unavoidable reasons.
(5) The baggage of the customer getting lost / stolen / damaged.
(6) The bus operator changing a customer's seat at the last minute to accommodate a
lady / child.
(7) The customer waiting at the wrong boarding point (please call the bus operator to find
out the
exact boarding point if you are not a regular traveler on that particular bus).
(8) The bus operator changing the boarding point and/or using a pick-up vehicle at the
boarding point
to take customers to the bus departure point.

2. The departure time mentioned on the ticket are only tentative timings. However the bus
will not leave
the source before the time that is mentioned on the ticket.

3. Passengers are required to furnish the following at the time of boarding the bus:
(1) A digital copy of the e-ticket or m-ticket.
(2) A valid identity proof
Failing to do so, they may not be allowed to board the bus.

4. Change of bus: In case the bus operator changes the type of bus due to some reason,
redBus will
refund the differential amount to the customer upon being intimated by the customers in
24 hours of
the journey.

5. Amenities for this bus as shown on redBus have been configured and provided by the bus
provider
(bus operator). These amenities will be provided unless there are some exceptions on
certain days.
Please note that redBus provides this information in good faith to help passengers to make
an
informed decision. The liability of the amenity not being made available lies with the
operator and not
with redBus.

6. In case a booking confirmation e-mail and sms gets delayed or fails because of technical
reasons or
as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be
considered
'booked' as long as the ticket shows up on the confirmation page of www.redBus.in

7. Grievances and claims related to the bus journey should to be reported to redBus support
team within
7 days of your Travel date.

8. Cancellation of this ticket is NOT allowed after bus departure time.

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