CISCO CSS -11501S-C LOAD BALANCER CO

Rackspace Ticket 110718-06113

Kony PSG Ticket 1978560
Time September 11, 2011 01:00 AM CDT (all times CDT)
Linux Kernel Patch on DFW

Rackspace Ticket110617-05474
Kony PSG Ticket 2056504
Time 10/01/2011 Saturday 01:00AM CDT (all times in CDT)
Effective Device 264385-dfw3-webapp1, 264391-dfw3-webapp2, 264392-dfw3-db1 & 264393-dfw3-db2

Steps Date Time

1 1-Oct-11 0:45
2 1-Oct-11 0:50
3 1-Oct-11 0:50

4 1-Oct-11 1:00

5 1-Oct-11 1:15

6 1-Oct-11 1:17
7 1-Oct-11 1:22

1-Oct-11 1:23
8
9 1-Oct-11 1:30
10 1-Oct-11 1:35

1-Oct-11 1:38
11
12 1-Oct-11 1:40
13 1-Oct-11 1:45

1-Oct-11 1:46
14
15 1-Oct-11 1:53
16 1-Oct-11 1:58
17 1-Oct-11 2:00
18 1-Oct-11 2:15
19 1-Oct-11 2:15
20 1-Oct-11 2:16
21 1-Oct-11 2:36
22 1-Oct-11 2:37

1-Oct-11
23 2:47
24 1-Oct-11 2:49
 1-Oct-11
25 2:53
26 1-Oct-11 2:54
27 1-Oct-11 2:55
28 1-Oct-11 3:15
29 1-Oct-11 3:16

1-Oct-11
30 3:26
31 1-Oct-11 3:28
32 1-Oct-11 3:32

1-Oct-11 3:33
33

1-Oct-11 3:35
34
35 1-Oct-11 3:37
36 1-Oct-11 3:39

1-Oct-11 3:40
 CISCO CSS -11501S-C LOAD BALANCER CODE UPGRADE 8.20.5.01

113

11, 2011 01:00 AM CDT (all times CDT)

Linux Kernel Patch on DFW3 DC

474

Saturday 01:00AM CDT (all times in CDT)

3-webapp1, 264391-dfw3-webapp2, 264392-dfw3-db1 & 264393-dfw3-db2

Event Responsible
Rackspace Engg &
Join the conference bridge 1-888-394-8197 code 994759 Kony
Alarm supression in Rackspace portal Rackspace Engg
Alarm suppression on Application Manager Kony
Apply kernel-2.6.18-238.19.1.el5 patch only on 264385-dfw3-webapp1,
Rackspace Engg
264391-dfw3-webapp2 servers
Kill all java services on 264385-dfw3-webapp1 only & handover server to
Kony
Rackspace for restart
Restart 264385-dfw3-webapp1 server Rackspace Engg
Status of the server reboot Rackspace Engg
check 264385-dfw3-webapp1 server for correct kernel version, server logs,
memory configuration, cpu speed Kony
start all java services in kony order on 264385-dfw3-webapp1 server Kony
Netstat java services for correct port listening Kony
Kill all java services on 264385-dfw3-webapp2 only & handover server to
Rackspace for restart Kony
Restart 264391-dfw3-webapp2 server Rackspace Engg
Status of the server reboot Rackspace Engg
check 264391-dfw3-webapp2 server for correct kernel version, server logs,
memory configuration, cpu speed Kony
start all java services in kony order on 264385-dfw3-webapp2 server Kony
Netstat java services for correct port listening Kony
Test complete application flow Kony
Handover 264393-dfw3-db2 server for patch apply Kony
Stop
Applyand disable Cluster services on 264393-dfw3-db2
kernel-2.6.18-238.19.1.el5 patch only on 264393-dfw3-db2 and Rackspace Engg
reboot Rackspace Engg
Verify/restore softlinks for mysql conf and data Rackspace Engg
Upgrade powerpath 5.6 on 264393-dfw3-db2 and reboot Rackspace Engg
Start and enable Cluster services on 264393-dfw3-db2 and verify that the
server has successfully joined the cluster. Rackspace Engg
Fail cluster service over to 264393-dfw3-db2 Rackspace Engg
Verify that the database is running successfully on 264393-dfw3-db2 with
'clustat' Rackspace Engg
Stop
Applyand disable Cluster services on patch
kernel-2.6.18-238.19.1.el5 264392-dfw3-db1
only on 264392-dfw3-db1 and Rackspace Engg
reboot Rackspace Engg
Verify/restore softlinks for mysql conf and data Rackspace Engg
Upgrade powerpath 5.6 on 264392-dfw3-db1 and reboot Rackspace Engg
Start and enable Cluster services on 264392-dfw3-db1 and verify that the
server has successfully joined the cluster. Rackspace Engg
Fail cluster service back over to 264392-dfw3-db1 Rackspace Engg
Verify that the database is running successfully on db1 with 'clustat' Rackspace Engg
check 264392-dfw3-db1 server for correct kernel version, errors after
reboot, correct memory & cpu configuration Kony
Check all Kony related mysql conf loaded properly , SAN mounting & cluster
services on 264392-dfw3-db1 and DB is up & running Kony
Check mysql connectivity from webapp servers Kony
Check for DB logging Kony

Complete
5.01

Status comments Duration

5mins
10mins
10mins

15 mins

2 mins

5mins
1min

7 mins
5mins
3mins

2 mins
5mins
1min

7 mins
5mins
2mins
15mins
1min
1 Min
20 Mins
1 Min
10 Mins

2 Mins
4 Mins
1 Min
1 Min
20 Mins
1 Min
10 Mins

2 Mins
4 Mins
1 Min

2mins

2mins
2mins
1mins
 Linux Kernel Patch on DFW

Rackspace Ticket110617-05474
Kony PSG Ticket 2056504
Time 10/1/2011 Saturday 01:00AM CDT (all times in CDT)
Effective Device 264385-dfw3-webapp1, 264391-dfw3-webapp2, 264392-dfw3-db1 & 264393-dfw3-db1

Steps Date Time

1 TBD
2 TBD
3
 Linux Kernel Patch on DFW3 DC

17-05474
504
2011 Saturday 01:00AM CDT (all times in CDT)
85-dfw3-webapp1, 264391-dfw3-webapp2, 264392-dfw3-db1 & 264393-dfw3-db1

Event

If decision is Roll back

Remove the installed patch & update the device with old patch
tch on DFW3 DC

fw3-db1

Responsible Status comments Duration

Rackspace Engg & Jagdishwar

Rackspace
Person Organization Phone Email
210-312-4320 (W)
Art Romoro Rackspace 210-508-1983 (C) [email protected]
Ryan Cleere Rackspace 210-312-3527 (W) [email protected]
Rackspace Support Line Rackspace 800-480-0865
Kony Production Support Kony 1877-777-7684, X:107 [email protected]
1-888-394-8197 code
Conference Bridge Detail Rackspace 994759